ACT outages and service status in Thiruvananthapuram, Kerala

Problems in the last 24 hours in Thiruvananthapuram, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Thiruvananthapuram, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chamandeep Singh Kapoor (@NanakFarms) reported 7 minutes ago

  @ACTFibernet my internet is not working again kindly check and get back. This is happening very frequently now

• 
  yashwant singh (@YashSsm) reported 11 minutes ago

  @ACTFibernet @TRAI , I have filed a complaint against Actfibernet I am also not seeing any progress on this docket number #9413046.

• 
  Abhilash Pillai (@AbhilashRPillai) reported 14 minutes ago

  @ACTFibernet worst customer support experience. Existing customers should not have to chase basic service requests SR10280397045844 for 4 days after the committed deadline has passed.#ACTFibernet #PoorService

• 
  Tushar Agarwal (@TusharAgar4860) reported 15 minutes ago

  @ACTFibernet This is really frustrating. Again today connection is not working. Within 2 weeks this is fourth time it has went down. Please refund my full money and disconnect. I want to switch. Should I drop an email?

• 
  Unfiltered Pahadi (@sidhePaHadseee) reported 18 minutes ago

  @ACTFibernet One of the worst internet provider. 0 Customer Support (Automatic response daal dia soch lia customer service AI driven ho ***. Who is the founder of this company. I think he/she needs to learn how to run customer centric business. Or this is fraud company?

• 
  Adi (@AEditable) reported 19 minutes ago

  @ACTFibernet @ACTFibernetHYD I have raised disconnection request on 3rd June. SR10180564067294 . Kindly clear the new bill on my account and disconnect my service as requested at the earliest.

• 
  Ankit Mahala (@ankit17737) reported 21 minutes ago

  @ACTFibernet kindly refund the relocation fee, it’s been only 1 month since I shifted here. There is outage and no customer support is able to help or provide an RCA of the cause and proper ETA. Better I shift to Jio or Airtel for reliability. Ticket no.: SR10280576863644

• 
  Murali Krishnan (மோடியின் குடும்பம்) (@rmurali_k) reported 24 minutes ago

  On contacting customer support, we were informed that our complaint has been registered and the service will be resumed within the next 72 hours. Why should customers be left without internet for several days due to an internal account transfer process #ACTFibernet #PoorService

• 
  Haiku (@riceofsushi) reported 29 minutes ago

  @ACTFibernet SR10280515875104 - no one has called us so far. We are WFH. How long to resolve the issue? Why does a small 15min rain disrupt your service when a tier-two city with @airtelindia wifi doesn’t get affected even after heavy rains

• 
  Sulabh Puri (@sulabhpuri) reported 29 minutes ago

  Dear @ACTFibernet your internet has become rank bad. Last 3 months have been terrible. Numerous complaints raised. No respite. It keeps getting disconnected. Worst is after restarting router your internet takes 15 mins to connect. Dear @JioCare please tel me how can I move to you