ACT outages and service status in Thiruvananthapuram, Kerala

Problems in the last 24 hours in Thiruvananthapuram, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Thiruvananthapuram, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Atul Kumar Dugar (@Atul_2206) reported 6 minutes ago

  @ACTFibernet It has been 3 days without an internet connection, and the lack of communication has been extremely disappointing. Complaint ID: SR10180703898654 Despite raising a complaint, there have been no meaningful updates, no clear explanation of the issue, and no realistic timeline for resolution. Customers should not have to chase support repeatedly just to receive basic information. As a customer on an annual plan, I expect my subscription to be extended for the entire duration of this outage. Paying for a service that has not been delivered is unacceptable. The outage is frustrating enough, but the complete lack of transparency and accountability from ACT Fibernet is even more concerning. I expect an immediate restoration of service and confirmation of compensation for the downtime. #ACTFibernet

• 
  𝔖𝔴𝔞𝔭𝔫𝔦𝔩 𝔖𝔥𝔲𝔨𝔩𝔞 स्वप्निल शुक्ला (@unique_swapnil) reported 12 minutes ago

  @ACTFibernet My internet has been down and there has been no resolution. Ticket SR10180741534844 is still ongoing. The chat support team is not responding, and despite multiple requests, the assigned engineer has not called back. This level of service is unacceptable.

• 
  Vaibhav (@freeeshrugs) reported 15 minutes ago

  @ACTFibernet Internet not working since half a day, raised a ticket on time, and the estimated resolution time is too long. Please expedite the resolution. Ticket ID: SR10280741785174

• 
  Shivam Garg (@shivamg0902) reported 17 minutes ago

  Hello @ACTFibernet @FiberAct You have the most useless wifi service It's been 5 days since the internet is down and there is 0 action on your end Neither anyone is bothered enough to address the issue nor your engineer is picking up calls. Most useless ISP.

• 
  sreeharsha elluru (@esharsha) reported 17 minutes ago

  @ACTFibernet @ACTFibernetHYD @ACTFibernet no resolution till now, not even a single effort to make it get resolved... Seems like no responsibility in the whole team

• 
  Rajendra Prasad Getla (@GetlaPrasad) reported 19 minutes ago

  That's the reason I'm using @ACTFibernet It's one of the best in terms of Service in Hyderabad. But even I did face some downtime here and there but I beleive it's base plans should increase the speeds.

• 
  Sachin Jain (@jainsachin1201) reported 22 minutes ago

  @ACTFibernet Whole day is gone again. When it will be resolved. Why the issue couldn't be resolved before ? Half of june month gone without internet. @ACTFibernet

• 
  Manish Sharma (@manntwts) reported 23 minutes ago

  @ACTFibernet It is not resolved. I am still facing this issue.

• 
  Kaushal Pathak (@KaushalPat) reported 24 minutes ago

  My internet is down i raised a complaint been 3 hrs not call back. Can you help. SR10180741931224 @ACTFibernet

• 
  FAAN (@FANPIKILEPU1432) reported 27 minutes ago

  @MiskiFans @ACTFibernetHYD @ACTFibernet Bro naku kuda same ayndhi appudu nenu customer care lo straight away plan cancel chesina. Then they will connect with you their local service team. They will request you to continue ACT. After that, the next day the service team came to my home.