ACT outages and service status in Thiruvananthapuram, Kerala

Problems in the last 24 hours in Thiruvananthapuram, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Thiruvananthapuram, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  A Sceptical Man (@WhyDan4) reported 6 minutes ago

  @ACTFibernet @ACTFibernetHYD Act Fibernet account 1xxxxxx9 of xxx Broadband is not working for the past 7 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: xxxxx16. Poor service... 👎👎👎

• 
  मार्गबन्धु श्रीधर: (@EkanAnekan) reported 6 minutes ago

  @ACTFibernet I have already informed in my DM to you as well as to your customer service that I am out of India and can not receive regular calls - I can only take WhatsApp calls. Please provide connection without further DELAY. Your representative spoke and took all the details and assured.

• 
  Nikhil Kumar (@nikhil91099) reported 8 minutes ago

  @ACTFibernet Hi ACT Team, thank you for the update. However, my internet has already been down for the last 4 days, causing significant inconvenience. I request that the validity of my plan be extended by double the downtime period once the issue is resolved. Please confirm the compensation.

• 
  Nagachandu (@nagachandu28) reported 8 minutes ago

  @ACTFibernet @ACTFibernet @ACTFibernetHYD It's been two days. No proper response yet. Worst service

• 
  Rahul (@agarwal_rahul25) reported 11 minutes ago

  Hello @ACTFibernetHYD, @ACTFibernet My connection in Hyderabad has been out of service since 3rd June. SR10180566946244 request number. The ticket was closed yesterday without the resolution and I had to reopen it. Please look into it asap and send a technician for repair.

• 
  मार्गबन्धु श्रीधर: (@EkanAnekan) reported 15 minutes ago

  @ACTFibernet But please resolve the issue and provide connection- your people are calling me when I am in flight but I still return the calls within 25 minutes but they are not picking- and DO NOT close the ticket with a remark “ issue resolved” when issue is NOT RESOLVED.

• 
  Amazing world (@Vinod79337070) reported 16 minutes ago

  @ACTFibernet @ACTFibernetHYD please help resolve ticket SR10180380466884

• 
  RamaKrishna Vadlamudi, CFA (@vrk100) reported 18 minutes ago

  @ACTFibernet @ACTFibernetHYD Act Fibernet account 101003959349 of Sai AE Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: 407-2704380-0659516. Poor service... 👎👎👎

• 
  Marwan (@Marwan_Atamimi) reported 18 minutes ago

  @ACTFibernet If you cannot provide the service why don't you cancel and refund my amount ?

• 
  ajay kumar (@ajjukumarcse) reported 20 minutes ago

  2/2 After the technician reset the connection, the existing Wi-Fi password stopped working and nobody informed us. No update, no communication, and still no reliable internet. Customers depend on your service for workthis level of support is unacceptable. #ACTFibernet #CustomerS