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ACT

ACT outages and service status in Thiruvananthapuram, Kerala

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Full Outage Map
  • ACT generated 0 outage signals in the last 24 hours around Thiruvananthapuram, including 0 direct reports.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours in Thiruvananthapuram, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Thiruvananthapuram, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • riceofsushi
    Haiku (@riceofsushi) reported

    @ACTFibernet It’s beyond frustrating. I have had the same issue twice in the first month of coming onboard. I am using @airtelindia wifi back home the last 3-4 years and such instances have rarely occurred. What are you doing wrong? @ACTFibernet

  • srinikonduru
    Srinivas Konduru (@srinikonduru) reported

    Another disappointing experience with @ACTFibernet .This is the 3rd internet outage in the last 2 weeks, and each time it has taken nearly 2 days to resolve. For the current issue, I raised a complaint yesterday (2nd June). The resolution ETA was changed from today 9 AM–1 PM ➜ 7:30 PM–9 PM ➜ tomorrow 9 AM–1 PM. Meanwhile, my son's exam preparation is being disrupted and I'm unable to attend office calls while working from home. Customer support keeps repeating "port issue" but offers no meaningful assistance, accountability, or reliable timelines. Frequent outages, repeated delays, and poor communication are unacceptable for a service customers depend on for work and education. @ACTFibernet when will reliability and customer commitment become a priority? #ACTFibernet #CustomerExperience #InternetOutage

  • SocialMadhukar
    Madhukar V- पर्यावरण बचाना शौक नहीं, मजबूरी है।। (@SocialMadhukar) reported

    @ACTFibernet customer care seems to be most busy people after our PM. Tried multiple times but no response @MIB_India ??

  • deepshi_af
    deepshi (@deepshi_af) reported

    @ACTFibernet such a bad experience. I have been raising the request for shifting of connection. It was supposed to be done yesterday and yet nothing has been done. The customer care is useless as well. They keep pushing for new connection without refunding my old connection money

  • slskhandelwal
    Shubham Khandelwal (@slskhandelwal) reported

    My internet is not working for the last 36 hours and I have already raised the ticket. The concerned guy is not receiving the phone and even blocked our multiple numbers. Kindly resolve it as soon as possible. @ACTFibernet

  • ayushkhndelwal
    Ayush Khandelwal (@ayushkhndelwal) reported

    @ACTFibernet again there is problem first request (SR11880463575664) was supposed to be resolved by by 28May between 1-4 pm and now, it's taking longer than expected to resolve your ticket. Revised timeline is 28-May 19:30 to 21:00. Your team is not reachable @ACTFibernet @jagograhakjago

  • audiwate
    1 Million+ (@audiwate) reported

    @ACTFibernet Also please help me with the process to terminate the subscription, would like to switch to other vendor.. This will help me save my career… if it’s power outage and net going off makes sense, but Power was up and suddenly Internet goes in the middle of work, is annoying

  • SBajaj06
    SBajaj (@SBajaj06) reported

    @ACTFibernet Guess what? In next 2 days, the wifi is again down and ticket has been reopened SR11080445550744 Seriously @ACTFibernet is this your service? Wifi down count now rose to 3 this month! Extremely frustrating!

  • rmurali_k
    Murali Krishnan (மோடியின் குடும்பம்) (@rmurali_k) reported

    On contacting customer support, we were informed that our complaint has been registered and the service will be resumed within the next 72 hours. Why should customers be left without internet for several days due to an internal account transfer process #ACTFibernet #PoorService

  • katentyran
    Metatranze (@katentyran) reported

    @ACTFibernet I'm unable to change my plan. The portal keeps pushing me back to the home screen and asks me to log in again and again in a loop. Please check and fix!