ACT outages and service status in Thiruvananthapuram, Kerala

Problems in the last 24 hours in Thiruvananthapuram, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Thiruvananthapuram, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 4 minutes ago

  @ACTFibernet Thanks for the canned reply bot. You cannot give a permanent fix. Every few days there is a failure. #avoidact #fail Time to look for an alternative

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 5 minutes ago

  @ACTFibernet No one contacted to give a status update, app does not display any revised timeline. Useless #fail

• 
  prime (@PriiMexe) reported 7 minutes ago

  @ACTFibernet you guys actually do not have shame anymore. If not the constant internet downtime, it's the inconsisten speed and CONSTANT packet loss all the time. Act used to be the best in India now it's just ****

• 
  Tushar Agarwal (@TusharAgar4860) reported 10 minutes ago

  @ACTFibernet Team again it went off. It cannot keep happening regualrly like this. Is there not a permanent solution? Else refund

• 
  Uday M (@muvr) reported 12 minutes ago

  They said the issue will be resolved by 01/07 - 9.00 to 13.00 then another message comes saying its taking longer time and revised time is 19.30 to 21.00. All the given times are crossed. Because of this I am loosing my work! @ACTFibernet @ACTFibernetHYD @FiberAct

• 
  Sriku P (@SrikuP93) reported 12 minutes ago

  @ACTFibernet @NavneetSaw #shameless IT IS BEEN TOO LONG AND NO RESPONSE!!!!! NO INTERNET CONNECTIVITY! PATHETIC CUSTOMER SERVICE!!!! PLEASE ESCALATE THIS ISSUE! FED UP WITH @ACTFibernet

• 
  pramodhvittal (@pramodhvittal) reported 15 minutes ago

  Dear Actfiber: if you can’t follow up with smooth and timely installation process, don’t sell. Had a pathetic experience recently. I was using Jio Fiber and was disappointed with their customer care so decided to switch. Contacted Act and sales executive was behind me for docs and payment. Assured me that he will try for installation next day. After payment he went incommunicado. Didn’t take my calls nor responded to my msgs. Standard window of 48 hours also expired. After 96 hours got a call for installation. In the meantime , I booked Airtel and got it installed the very next day promptly. Thanks ACT for saving the agony of being your customer. If metro like chennai has this service levels, god help other tier 2 places. @ACTFibernet @FiberAct

• 
  Uday (@uday9885) reported 15 minutes ago

  @ACTFibernet Issue is not about ETR why did your technical team just blindly updated as fibre cut where my neighbors have connection if its fibre cut whole area should face the issue or atleast my community should have problem your team has messed up something while giving new connection.

• 
  Prashant Kumar (@Prashan39394527) reported 16 minutes ago

  @ACTFibernet Still waiting for the callback!! If you cannot provide the service then please let me know and refund the amount with a penalty.

• 
  Mahath Somina (@Mahath_1995) reported 17 minutes ago

  Worst response from ACT fibern et from visakhapatnam service people, if this keep on going I will switch to jio fiber @ACTFibernet @actfibervizag