ACT outages and service status in Thiruvananthapuram, Kerala

Problems in the last 24 hours in Thiruvananthapuram, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Thiruvananthapuram, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rahul Agarwal (@rahul610) reported 4 minutes ago

  @ACTFibernet horrible service. No customer orientation. I guess state of most companies in India. Customer can go to hell

• 
  Paulomi (@amipaulomi) reported 5 minutes ago

  @ACTFibernet What's the point of even asking for your customer's preference for relocation date in relocation form when you are going to decide the relocation date by yourself, not understanding the customer's situation? Your feedback form is not working either.

• 
  Explore The (@RajendraChim) reported 6 minutes ago

  Still no internet since April 15th.@ACTFibernet is wasting my time and money. App tickets and customer care calls are getting me nowhere. How is this acceptable in 2026? #actfibrenet #InternetDown #ServiceOutage SR11079817204044 Technicians visit and leave without any solution.

• 
  M̷o̷h̷a̷m̷m̷e̷d̷ ̷i̷n̷a̷y̷a̷t̷h̷ ̷q̷u̷a̷d̷r̷i̷ (@MohammediQuadri) reported 11 minutes ago

  @ACTFibernet *Service Alert!* Hi MOHAMMED AZIZULLAH SHAH QUADRI Your ACT Fibernet service is heading for *Disconnection* as your bill is Overdue. Account No:101004471906 Meanwhile you are trying to resolve the issue and no response in Dm..its literally disappointing service #worst #service

• 
  Aswin (@Aswin657939) reported 12 minutes ago

  @ACTFibernet Aknowledged my billing waiver request but CLOSED the ticket without resolution. This is a clear case of unfair billing and negligence. Account ID: [101772674581] I will escalate this to TRAI and the National Consumer Helpline.#ACTFibernet #UnfairBilling #PoorService

• 
  Nitesh Singh (@NiteshS62998787) reported 14 minutes ago

  @ACTFibernet please check out my problem in dm

• 
  Randeep Singh (@ramansaini) reported 15 minutes ago

  @ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Apr(DD/MM) 19:30 to 21:00. Team ACT This is what im getting. Can I request for cancellation of the plan and refund please. I don’t want to take it anymore @ACTFibernet @jagograhakjago

• 
  Sanjay Debnath (@sanjaydebnath86) reported 19 minutes ago

  @ACTFibernet Your customer care is one of the biggest liars. They can go to any extent. Last time for buffering issue resolution, they pushed me to opt for a 3-month plan saying I could recharge for 1 month later. But now only 3-month recharge option is available. #misleading

• 
  Bhaiya Ankit Ranjan (@RanjanBhaiya) reported 21 minutes ago

  @ACTFibernet Hello Act, Your team said they can't provide service in my area and took the routers back, But not willing to refund the extra amount that I have already paid, ticket # SR10279795323424 is opened with no update or resolution since ages.

• 
  Chandru Anirudh (@ChandruAnirudh1) reported 24 minutes ago

  @ACTFibernet Still how long is needed for uh ppl u guys not replying in message nor mail worst service giving dummy reasons same dialogue who hired uh ppl can I get a call from ur senior manager escalate the issue and I need a call now