ACT outages and service status in Thiruvananthapuram, Kerala

Problems in the last 24 hours in Thiruvananthapuram, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Thiruvananthapuram, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ankit Mahala (@ankit17737) reported 5 minutes ago

  @ACTFibernet kindly refund the relocation fee, it’s been only 1 month since I shifted here. There is outage and no customer support is able to help or provide an RCA of the cause and proper ETA. Better I shift to Jio or Airtel for reliability. Ticket no.: SR10280576863644

• 
  Atharva Pandey (@Atharva93602372) reported 6 minutes ago

  1) Dear @ACTFibernet, My internet has been down since yesterday afternoon. I registered a complaint through your app immediately, but after generating a ticket there has been no update, no resolution, and no communication from your team. It's been over 24 hours without service.

• 
  shyam Sundar (@shyamtutu) reported 13 minutes ago

  @ACTFibernet Not able to login to the app through registered mobile number. Internet is down from the noon. Is act network hacked? Raised the complaint but no one attended yet. What's the reason?

• 
  Rishabh (@yesbank_victim) reported 13 minutes ago

  @ACTFibernet U really don't care. Do i need 2 be ur customer u 4 u to worry about lives of ur others customers. It's a public electric pole which u r using 2 hang cables & save some metres of it by criss crossing cables across the road Have some humanity and remove the jungle of wire

• 
  Haiku (@riceofsushi) reported 20 minutes ago

  @ACTFibernet SR10280515875104 - no one has called us so far. We are WFH. How long to resolve the issue? Why does a small 15min rain disrupt your service when a tier-two city with @airtelindia wifi doesn’t get affected even after heavy rains

• 
  Jinendra Kothari (@Jinukothari2) reported 20 minutes ago

  @ACTFibernet Why is my ticket SR10280504805054 showing closed on ACT Fibernet App? Such a pathetic service from you end. Never seen such horrible service from ACT Fibernet. My entire weekend is screwed because of you guys.

• 
  jaidev (@jaidev365) reported 22 minutes ago

  @ACTFibernet Service is worst while asking for subscription we get continuous calls however once paid to install the connection no one comes.i am waiting from morning.committed a time of 9.30 am and it's 12 now .I had to take off from my office today because of false commitment

• 
  Valar Morghulis (@Engineer_Libran) reported 23 minutes ago

  Dear @ACTFibernet @ACTFibernetHYD Your team has been unable to install Wifi for the past 4-5days. When we call a technician, they don't receive calls. Is this how you serve your customers even after paying in advance? Work order: WO101804576428 Such a distressed slow Service 👎🏻

• 
  vikas kumar (@vikas_612) reported 23 minutes ago

  @ACTFibernet @ACTFibernet Internet has been down for more than 30 hours, and office work is badly affected. No follow-up call or proper update has been provided. This is really bad service and is seriously impacting my office work. Ticket No: SR10280406243134

• 
  Gaurang Trivedi (@trivediGaurang_) reported 24 minutes ago

  @ACTFibernet @ACTFibernetHYD Customer service says your issue will be resolved by tomorrow morning. What kind of service are you providing?