ACT outages and service status in Thiruvananthapuram, Kerala

Problems in the last 24 hours in Thiruvananthapuram, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Thiruvananthapuram, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  prasant sharma (@prashantvats_px) reported 11 seconds ago

  @ACTFibernet The ETR was initially set for 10 AM today, but the ticket has not yet been assigned. Now ETR is revised to 9 PM. Request u to take immediate action, rather than advising patience. If resolution is not feasible, would appreciate the termination & refund of the associated charges.

• 
  Sanjay Singh (@sanjayrathore36) reported 6 minutes ago

  @ACTFibernet @PMOIndia @AshwiniVaishnaw Worst services in Lucknow .

• 
  Sahil (@being_sahil07) reported 8 minutes ago

  Hey @ACTFibernet I have raised an issue yesterday of misselling of the product to me I got a call yesterday rather than giving me a solution ur executive was trying to cover the mistake and today I have received the mail that it is resolved need your immediate attention to this

• 
  Ajay Kumar S (@SoleilFils) reported 8 minutes ago

  Still no one has been assigned @JioCare @reliancejio . Booked and paid for my @ACTFibernet new connection unfortunately. The hassle of booking a not available slot vs tollfree not allowing to proceed to talk to a support executive is not worth my time!

• 
  karthik alagan (@karthikalagan) reported 9 minutes ago

  The biggest problem isn’t even the outage. It’s the lack of urgency and accountability after the complaint is raised. Ticket raised. ETR provided. Customer waits. Customer follows up. Still no meaningful resolution. @ACTFibernet, customers shouldn’t have to repeatedly chase you

• 
  Yash Sharma (@Ysyash_official) reported 11 minutes ago

  How long will you continue to provide such poor service? The internet keeps going down, at least five times a week. I went today in the afternoon, but the internet still hasn't come back. Fake commitments and poor service. SR11081548627004 @ACTFibernet

• 
  jayashree lakshmanan (@JLakshmanan) reported 11 minutes ago

  @ACTFibernet no internet since afternoon. Rectify the issue. 9445125725

• 
  Maheshwaran R (@MahezwaranR) reported 11 minutes ago

  @ACTFibernet Consent and they charged a bulk amount for this. Then I called the helpdesk to cancel it and even after cancellation a partial amount needs to be paid from my end. Why are you doing like this and why are you asking us to follow up for n no of times. Worst worst worst service

• 
  Pranay. (@_Xraptor_) reported 11 minutes ago

  Tired and frustrated. Raised a complaint for internet issue in the morning and still haven't got any updates in 24 hrs. Customer care just gives same robotic answers. If my issue is not resolved at earliest, will drop the connection. Ticket Id - SR11081392898124 @ACTFibernet

• 
  veerana gowda (@veeransg5) reported 14 minutes ago

  @ACTFibernet after few months i am facing this issue again, how am i suppose to tolerate this????