ACT outages and service status in Thiruvananthapuram, Kerala

Problems in the last 24 hours in Thiruvananthapuram, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Thiruvananthapuram, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bharath Kumar (@Bharath__badass) reported 8 minutes ago

  @ACTFibernet What pathetic service are you guys running? Second internet issue this month. Just checked the speed. Not even getting 5mbps for the amount being paid that is supposed to get 100 mbps. Fix this issue ASAP. DM'd my details .

• 
  Naveen Janardhanan (@njana290380) reported 12 minutes ago

  It’s the question of consumer right to demand for the service paid for. The attitude shown by @ACTFibernet call centre, their service team, escalation desk was so high handed that at one point had remind them tha they are not giving anything free and am not begging either

• 
  Senthil (@Tech_Senthil) reported 15 minutes ago

  @ACTFibernet Thanks. The issue was explained as loose contact in the DB box- for the nth time. Small issue causes frequent outages.

• 
  Vivek (@Vivek9433554001) reported 16 minutes ago

  @ACTFibernet @ACTFibernet my service is disconnected today and I have no update on the refund for the amount of Rs.945 that I paid on April 2nd. I have been not using internet all these days and asked to disconnect the service. Today internet is disconnected. I request for immediate refund

• 
  Arohan Mathur (@arohanmathur3) reported 16 minutes ago

  @ACTFibernet Extremely poor experience. Paid ₹3182 on Apr 16 (Acc: 102798314895), promised installation on Apr 17. Sales exec stopped responding. Multiple unanswered calls + proof available. This is unacceptable. Resolve ASAP or I escalate further.

• 
  Harsha_vardhan.exr (@Harshav08181997) reported 17 minutes ago

  @ACTFibernet I will explain one thing clearly when the customer is taking ACT service you mentioned that is any issue will occur resolve by 24 hours, after facing the internet issue for 13 days still not resolved, you are saying patience is the matter.

• 
  dinkar Singh (@dinkarsinghh) reported 19 minutes ago

  @ACTFibernet Am literally surprised 😡 @ACTFibernet . please restore my service by activating it. Already all bills are paid. Then why it is discontinued. Some engineer of yours have provided wrong info to the ticket and without getting customer confirmation you have discontinued the service

• 
  Manoj Kumar Jena (@MJena32694) reported 20 minutes ago

  @ACTFibernet I am using your service .I was paying 659 monthly plan .but today they charged rs 796 .means 118 for late payment.its not right.if I am paying my bill after late they are charging too much then if I will any internet problem will they pay me money for that.

• 
  Manoj Kumar Jena (@MJena32694) reported 22 minutes ago

  @ACTFibernet I know you don't have any lower plan.but many people are facing the same problem as mine.they are choosing other providers.i know it's your business policy.i may shift to other providers.

• 
  Aditya Kumar (@KumarAdity47269) reported 23 minutes ago

  Beyond frustrated with @ACTFibernet - internet goes down every other day. Lodge complaint - technician comes - does “something” - starts working - same problem two days later. Any ideas?!?