ACT outages and service status in Thiruvananthapuram, Kerala

Problems in the last 24 hours in Thiruvananthapuram, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Thiruvananthapuram, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  haridharan (@haridharankumar) reported 9 minutes ago

  @ACTFibernet horrible service. .it's been a week since I subscribed to WO103806211872 for a new connection but no single representative of you showed up till date...it's highly humiliating for putting my trust in you people...@jagograhakjago kindly look into it..

• 
  sreeharsha elluru (@esharsha) reported 11 minutes ago

  @ACTFibernet @ACTFibernetHYD @ACTFibernet no resolution till now, not even a single effort to make it get resolved... Seems like no responsibility in the whole team

• 
  Nation1st (@UrsVz7) reported 17 minutes ago

  @ACTFibernet what's going on? Is there anyone to look into the issue? More than 48hrs no update, just keep on sending revised resolution date n time. Very bad service never expected this.

• 
  Ashish Dhaniwala (@thenameashish) reported 19 minutes ago

  @ACTFibernet I have raised a request to shift my wifi box to our newly constructed building but none of your tenchinicans seem to bother to come. My previous SR was also closed promising me that they would shift the box. I have raised an SR again - SR10180632693894 Kindly Help

• 
  vishal heble (@vishalheble) reported 19 minutes ago

  @ACTFibernet If you’re giving 24hrs to resolve it then how do I work ? You add delayed fees if payment is delayed by a day now how you gonna compensate customer for no internet for 2 working days ?

• 
  Kumar (@realimkumar) reported 21 minutes ago

  when the connection was inactive. Poor customer support and delayed resolutions have resulted in unnecessary payments and frustration. Request an immediate review of these unfairbilling practices and a resolution for affected customers. #ACTFibernet #CustomerService #BillingIssue

• 
  UPSC Mentor Piyush (@PiyushIASMentor) reported 25 minutes ago

  @ACTFibernet Extremely disappointed with your pathetic service. I raised a complaint at 1:30 PM regarding my internet outage and was assured that it would be resolved by 9:00 PM. I even contacted customer support and requested urgent action, yet as of 9:30 PM, the issue remains unresolved. What's worse, there has been zero communication or update from your team. I work from home, and your negligence has caused me to lose an entire working day. This level of service is unacceptable. What compensation do you intend to provide for the financial and professional loss caused by your failure to resolve the issue within the committed timeline?

• 
  రాముడు  (@RamKottapalli) reported 26 minutes ago

  My entire day's work was affected today due to #ACTFibernet outage. What's even more frustrating is that this is the 4th time in the last two months. Repeated service interruptions & delayed resolutions are unacceptable.

• 
  ధనం-ఇంధనం! (@psseshank11) reported 27 minutes ago

  @ACTFibernet can you provide an update on the ticket SR10180709586464? My work is completely on-hold due to this. There was issue with other service providers as well but they have fixed it on priority,only act customers are facing issue in my area since yesterday #actfibernet

• 
  अभिन्न मिश्रा (@mishraabhinn) reported 28 minutes ago

  @ACTFibernet I have taken 200 mbps plann only 10 mbsps speed comes. Please fix