ACT outages and service status in Thiruvananthapuram, Kerala

Problems in the last 24 hours in Thiruvananthapuram, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Thiruvananthapuram, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mohammed Sahil Akbar (@94sahil) reported 2 minutes ago

  @ACTFibernet ****** CUSTOMER SERVICE. WiFi is not working for over 20 hours and no technician has been assigned. Multiple calls and everyone disconnects and no one has fixed this yet. Very close to switching. RESOLVE ASAP TICKET SR10280475714804

• 
  Jahangir Alam (@TheJahangirAlam) reported 3 minutes ago

  @ACTFibernet SR10280477582234. Last two days, the internet has not been working. Please let me know if the issue cannot be resolved today. I will switch to another provider, as their service is working fine in my apartment and their support is much better.

• 
  1 Million+ (@audiwate) reported 4 minutes ago

  @ACTFibernet Patience? You are testing my patience.. this is 3rd time i am facing this issue in a span of 3-4 days.. I am a remote employee and my work requirement requires high speed uninterrupted Internet service.. You slow issue resolution has caused many escalations against me

• 
  Deep Verma (@deepvermadeep) reported 4 minutes ago

  @ACTFibernet What’s the point of asking customers to send escalation emails if ur executives can’t access or read them? Paid for a 6-month renewal, still facing billing disputes, disconnection threats, & repeated requests to explain the same issue. Very poor customer experience.

• 
  Kiran Vanam (@vanam_kiran) reported 5 minutes ago

  @ACTFibernet You guys don't have the capability to clear the issue.Let me know the refund process.And I need a full refund.Let me know the process.@airtelindia are you able to fix this issue.want to shift to your service

• 
  raju (@rajuchinna300) reported 8 minutes ago

  @ACTFibernetHYD, @ACTFibernet hello, is this a network really, it's been 5 days without having a network, raised issues of no internet, no one contacted for resolution and still suffering. SR10180446074274, no one attended the issue. Can we raise this issue at @consumerforum_.

• 
  PJ (@Prateek90621286) reported 9 minutes ago

  @ACTFibernet I had recently relocated, and your technician installed the router at the wrong place. There is no option to cancel my connection or get that guy back. It always shows it will charge me a 700 rupee fee all over again. Help!

• 
  Pranav K (@_pranavkrishna) reported 12 minutes ago

  Raised a broadband shifting request with ACT Broadband (SR10380427864365), but there has been no technician visit. Need the connection to be activated urgently today, else I will have to consider switching to another provider. @ACTFibernet Requesting immediate support

• 
  Vineet Chhabra (@bruce_not_wayne) reported 18 minutes ago

  @ACTFibernet my ticket is closed again and again Ticket SR10280485792024 I want to cancel the connection, not sure why your team is closing this ticket Pathetic customer support you guys have

• 
  Satyam pulkam (@spulkam) reported 21 minutes ago

  Dear ACT Fibernet Team, This is to bring to your immediate attention that our office has been without internet connectivity for the past two days. Despite repeated attempts, we have not received any support or response. The issue is critical . @ACTFibernet , @ACTFibernetHYD