ACT outages and service status in Thiruvananthapuram, Kerala

Problems in the last 24 hours in Thiruvananthapuram, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Thiruvananthapuram, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

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  Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported 3 minutes ago

  @ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT

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  muqthar ahmed (@muqthar27ahmed) reported 4 minutes ago

  @JioCare Raised complaint but no response yet. SR No: SR00002KkDF4 Jio Fiber Voice No: 914079649420 No technician visit and customer care not answering calls. Very disappointing service. Kindly resolve ASAP. Compare to you @ACTFibernet Is so much better in service

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  Sardar Jaimeet Singh (@sardar_jaimeet) reported 7 minutes ago

  I will find your ceo Srinivas Rao PPV account and text him your call recordings. It's time someone bring down @ACTFibernet

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  Abhishek Gandhi (@Abhishekgandhis) reported 15 minutes ago

  @ACTFibernet Your service has been extremely unreliable. Complaint SR10379879346170 has been reopened again — this is the 5th/6th disconnection in just 20 days. This is unacceptable. I need a permanent solution, not repeated temporary fixes. Please resolve this urgently.

• 
  vazanth (@vampirevaz) reported 16 minutes ago

  @ACTFibernet This is beyond frustrating. 5 disconnects in the past 10 days and it takes a day to be up. Customers pay for stable internet not constant outages and excuses. Fix your network immediately or be honest about your inability to provide consistent service. #ACTFibernet

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  Sanjay Debnath (@sanjaydebnath86) reported 17 minutes ago

  @ACTFibernet What's wrong with ACT broadband? Most of the time I have issues. It stopped working today and it has been 1 hour still down We are paying full amount so expecting full service, now a day ACT has become like BSNL, most of the time down.

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  M̷o̷h̷a̷m̷m̷e̷d̷ ̷i̷n̷a̷y̷a̷t̷h̷ ̷q̷u̷a̷d̷r̷i̷ (@MohammediQuadri) reported 17 minutes ago

  @ACTFibernet *Service Alert!* Hi MOHAMMED AZIZULLAH SHAH QUADRI Your ACT Fibernet service is heading for *Disconnection* as your bill is Overdue. Account No:101004471906 Meanwhile you are trying to resolve the issue and no response in Dm..its literally disappointing service #worst #service

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  Bhaiya Ankit Ranjan (@RanjanBhaiya) reported 17 minutes ago

  @ACTFibernet Hello Act, Your team said they can't provide service in my area and took the routers back, But not willing to refund the extra amount that I have already paid, ticket # SR10279795323424 is opened with no update or resolution since ages.

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  Brajkishore (@Braj_kishore79) reported 18 minutes ago

  @ACTFibernet how to close Fibernet account on moving out? Can’t find link on app. Plz help out. Have contacted local rep but did not get help.

• 
  Prathmesh Surve (@pra17th04am) reported 19 minutes ago

  @ACTFibernet I raised complaint SR10179872550794 yesterday via your helpline (9121212121) and was promised resolution by 6:30PM the same day. It was then pushed to today 10AM, still not resolved. Support is now saying it will be resolved by 9 PM @ACTFibernetHYD