ACT outages and service status in Thiruvananthapuram, Kerala

Problems in the last 24 hours in Thiruvananthapuram, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Thiruvananthapuram, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Prafful (@prafful777) reported 3 minutes ago

  @ACTFibernet this was raised on 29-June-2026. Total 9 days. How many more days do you need to fix it. @ACTFibernet . Your customer support disconnects the call stating transferring to technical team. No response to emails sent. I don't think you have the power to fix it.

• 
  Dr. Kannan RR Rengasamy (@KannanRr) reported 6 minutes ago

  @ACTFibernet Instead of resolving the issue ACT forced to take decision of closing connection. It is absolutely ridiculous customer service. Last one month I am not using my connection properly with poor internet.

• 
  Shiva Kumar N12 (@shivakumar_n12) reported 9 minutes ago

  @ACTFibernetHYD @ACTFibernet please disconnect my connection. It’s repeating the issue with the network. Even your customer care is also worst in care about customers

• 
  pramodhvittal (@pramodhvittal) reported 11 minutes ago

  Dear Actfiber: if you can’t follow up with smooth and timely installation process, don’t sell. Had a pathetic experience recently. I was using Jio Fiber and was disappointed with their customer care so decided to switch. Contacted Act and sales executive was behind me for docs and payment. Assured me that he will try for installation next day. After payment he went incommunicado. Didn’t take my calls nor responded to my msgs. Standard window of 48 hours also expired. After 96 hours got a call for installation. In the meantime , I booked Airtel and got it installed the very next day promptly. Thanks ACT for saving the agony of being your customer. If metro like chennai has this service levels, god help other tier 2 places. @ACTFibernet @FiberAct

• 
  just being honest (@beingmejst) reported 12 minutes ago

  @ACTFibernet Just got internet back. Issue resolved. TY

• 
  Saroooooo🧡🫰🏼 (@Missamma_019) reported 13 minutes ago

  Hi @ACTFibernet, I recharged for a 1-year plan, but due to a cable issue from your end, my Wi-Fi was unavailable for nearly 3 months. Since the issue was on your side, kindly extend my plan by 3 months or provide appropriate compensation. Please look into this.

• 
  Satheesh lakshmanan 🖋‏‎‎சதீஷ் லெட்சுமணன் (@Saislakshmanan) reported 15 minutes ago

  Pathetic service from @ACTFibernet. Internet has been down for the past 2 days. (103456551476)

• 
  Varun Kumar (@varunkumar3000) reported 16 minutes ago

  No internet for 2 days & multiple tickets ignored. The promised resolution time has passed, which is completely unacceptable since my entire work is online. This is 4 times in last few months, If this isn't resolved in the next 2 hours, I’m switching to an alternative provider. DM me to get my ticket details. @ACTFibernetHYD @ACTFibernet

• 
  MJ (@MJ_199318) reported 18 minutes ago

  @ACTFibernet @psshadnr_cyb @ACTFibernet Complaint against ACT Fibernet: payment taken but no router installation even after 3 days. Request immediate intervention, resolution, and refund/compensation for deficiency in service.

• 
  saravanan s (@ssaravananmechg) reported 18 minutes ago

  @ACTFibernet The same thing your are repeating but no solution. Providing correct bill what stops you? I don't need your service anymore. Take action and do not make complaint again here. Also registered complaint with consumer care.