ACT outages and service status in Tezpur, Assam

Problems in the last 24 hours in Tezpur, Assam

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Tezpur, Assam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports Near Tezpur, Assam

Latest outage, problems and issue reports in Tezpur and nearby locations:

• 
  Prabal (@prabalrocks96) reported 2 minutes ago from Tezpur, Assam

  @ACTFibernet major scam happening from your end. I got my connection on 3rd of March and was told it is for a month. I left the city on 22nd of March and as any other service I expected it to stop on 3rd of April. Now I'm getting calls from yur CC saying I have to pay 850 1/2

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sampath PSPK (@SampathPSPK_) reported 3 minutes ago

  @ACTFibernet Where is your resolution? Still no update. Worst response by your executives. They promised the new connection will be installed yesterday for sure. Still not resolved. They are saying another 24 hours. It's totally fraud. Get it done this evening or just refund the money back.

• 
  Ramjee Madina (@ramjee_rm) reported 4 minutes ago

  @ACTFibernet What is the status on this ? Are you capable to resolve this? Or let me know if will completely close the act network services and opt for any other service.

• 
  Soham Chakradeo (@Soham_Chakradeo) reported 8 minutes ago

  @ACTFibernet Even your customer support ivr takes 20 minutes to assign a customer support agent. But sales team contacts in less than a minute. This behaviour is unacceptable.

• 
  Prajwal P (@theprajwalp3722) reported 10 minutes ago

  @ACTFibernet What a pathetic customer service you guys have. No response since 4-5 days. There’s no actual line which people can call and complain. All calls go through the system and get dropped off. If someone picks up, they say this is not the correct department. OK, fine. If I ask them to transfer to the correct department, they say they can’t, wtf Your internet is good, but customer service is terrible. Please improve.

• 
  sanjay bajaj (@iiirdi) reported 12 minutes ago

  @Airtel_Presence @JioCare @ACTFibernet In case of internet down how much time it takes you to restore services let me know as need to take a call on good service provider #CustomerSupport #CustomerExperience

• 
  nithitsuki.com (@nithitsuki) reported 14 minutes ago

  @veelesec @ACTFibernet It was just some low level dns probing, nothing remarkable worth writing about so I let AI document it but they were intercepting 1.1.1.1 queries and any other resolver, only solution was DoT and DoH to cloudflare or anyone else

• 
  Irshad (@irshu2) reported 15 minutes ago

  @ACTFibernet IVR on customer care numbers disconnect as soon as I choose to speak to an agent. The chat bots do not have an option to connect to an agent. Email to customer care and Nodal officer has no response. What kind of non sense is this.

• 
  Abhishek Kothari (@DatsAbk) reported 16 minutes ago

  @ACTFibernet it just went down again after being up for a bit. What's going on? atleast provide clarity or communication from team!

• 
  Krishna (@krishnalogslife) reported 19 minutes ago

  @ACTFibernet @airtelindia didn't resolve this for more than 2 weeks. I didn't want to give away my airtel wifi as that's what I had in my hometown and I use their simcard but they didn't left any choice with such terrible service. (n/n)

• 
  Saran (@charts_TA101) reported 19 minutes ago

  @ACTFibernet Thank you it is resolved, Request you to Make sure there is a way to reach customer support other than chatbot and IVRS loop