ACT outages and service status in Kottayam, Kerala

Problems in the last 24 hours in Kottayam, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kottayam, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported 1 minute ago

  @TRAI Does TRAI have control over ACTFibernet providing wifi ? There is frequent outage and it takes 8-12 hours for restoration. Does the client have any remedy ? Problem is due to ACT providing broadband through cables hung from EB poles, Trees enroute and Likes . They get snapped

• 
  sri vatsav (@SrivatsavGorthi) reported 7 minutes ago

  @ACTFibernet Speed issue is resolved but this issie whenever there is a power cut it stops working. I clearly mentioned that and still exists.

• 
  Ajay Kumar S (@SoleilFils) reported 8 minutes ago

  Been couple of days since I took a new connection. @ACTFibernet is down for more than 24 hours!

• 
  Haris (@hahmad71) reported 8 minutes ago

  Hi @ACTFibernet raised a shifting request its been 3 days and i only got call once and after that i can not track no support from customer care . SR10281594328104 Its always you just wait for few hours. My work is affected heavily and there is ZERO accountability. Disconnecting

• 
  siddu (@siddu_lucky) reported 12 minutes ago

  Hi Team, I have been facing significant signal problem with ACT internet since few months just when I decided to discontinue ACT subscription I came across your promotion campaign of smart wifi and I then raised a request for mesh router. @ACTFibernet

• 
  Yash Sharma (@Ysyash_official) reported 13 minutes ago

  How long will you continue to provide such poor service? The internet keeps going down, at least five times a week. I went today in the afternoon, but the internet still hasn't come back. Fake commitments and poor service. SR11081548627004 @ACTFibernet

• 
  Shankar (@AlanNoble11) reported 16 minutes ago

  @ACTFibernet I pay for a 450 Mbps yearly broadband plan (ID: 1030 1625 9386). The issue is back again. Every day, for some time, none of the web pages on my computer or phone will work. I’m left wondering what has happened.

• 
  Common Man (@leosign327) reported 16 minutes ago

  Dear @ACTFibernet please react for service complaint!!!!

• 
  karthik alagan (@karthikalagan) reported 19 minutes ago

  The biggest problem isn’t even the outage. It’s the lack of urgency and accountability after the complaint is raised. Ticket raised. ETR provided. Customer waits. Customer follows up. Still no meaningful resolution. @ACTFibernet, customers shouldn’t have to repeatedly chase you

• 
  syed (@syedhussain75) reported 19 minutes ago

  @ACTFibernet Don’t you see that ETR is already crossed. Why you want me to check on app. Do u have any problem posting here? Are u scared of loosing new customers? Please i request don’t fall in this pathetic internet. Find some other company with good services.