ACT outages and service status in Kottayam, Kerala

Problems in the last 24 hours in Kottayam, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kottayam, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Deep Verma (@deepvermadeep) reported 3 minutes ago

  @ACTFibernet What’s the point of asking customers to send escalation emails if ur executives can’t access or read them? Paid for a 6-month renewal, still facing billing disputes, disconnection threats, & repeated requests to explain the same issue. Very poor customer experience.

• 
  Wicked Sunny (@harsh_sing96427) reported 7 minutes ago

  @ACTFibernet SR10280550120364 logged from yesterday. Still no resolution

• 
  crest (@N0PE_ALlTE) reported 9 minutes ago

  @ACTFibernet @ACTFibernetHYD Really disappointed with the complete lack of response and support from the team regarding my issue for ticket id SR10180566938884 .No updates, no follow-up, and no effort to even contact me to resolve the problem. Customer support should do better

• 
  Unfiltered Pahadi (@sidhePaHadseee) reported 9 minutes ago

  @ACTFibernet One of the worst internet provider. 0 Customer Support (Automatic response daal dia soch lia customer service AI driven ho ***. Who is the founder of this company. I think he/she needs to learn how to run customer centric business. Or this is fraud company?

• 
  NARESH (@UPPARINARESHIND) reported 9 minutes ago

  Your Service request SR10180567521374 is expected to be resolved by 04-Jun between 13:00 to 16:00. @ACTFibernet @ACTFibernetHYD

• 
  gyanesh kumar jha (@gyaneshkumarjh3) reported 12 minutes ago

  @i_am_amri @ACTFibernet this is a consistent problem with act actually i am observing myself

• 
  Satyam pulkam (@spulkam) reported 13 minutes ago

  Dear ACT Fibernet Team, This is to bring to your immediate attention that our office has been without internet connectivity for the past two days. Despite repeated attempts, we have not received any support or response. The issue is critical . @ACTFibernet , @ACTFibernetHYD

• 
  Dinesh Palnati (@_palnati) reported 13 minutes ago

  @ACTFibernet Got a call from @ACTFibernet and was assured a quick resolution,but nothing has changed.The connection is still down, and the issue is unresolved. It’s disappointing to receive assurances without any actual action. Please stop giving false timelines and provide a genuine update.

• 
  Ankit Mahala (@ankit17737) reported 13 minutes ago

  @ACTFibernet kindly refund the relocation fee, it’s been only 1 month since I shifted here. There is outage and no customer support is able to help or provide an RCA of the cause and proper ETA. Better I shift to Jio or Airtel for reliability. Ticket no.: SR10280576863644

• 
  Diwahar Pandian (@DIWAHARPANDIAN) reported 22 minutes ago

  Unacceptable! @ACTFibernet closed my ticket SR10380580306316 & disconnected my internet, but provided ZERO confirmation or email about my REFUND. My plan was prepaid till Oct 2026. You cannot steal my money after failing to provide service! A/C: 103720704297 @ACTFibernet_In