ACT outages and service status in Kottayam, Kerala

Problems in the last 24 hours in Kottayam, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kottayam, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Victor Emmanuel 👑 (@VictorEmmanuelN) reported 7 minutes ago

  @ACTFibernet I think before you can fix this @jio_fiber can install a new connection!

• 
  Meghana Sastry (@MeghanaSastry) reported 10 minutes ago

  @ACTFibernet I am raising a ticket almost everyday. It's getting tiring and impacting my work. You need a long term solution. Please have someone call me, the box needs to be fixed

• 
  Tyler Rake (@Baap_koMtSikha) reported 13 minutes ago

  @ACTFibernet This "earliest" takes 24 hours every single time. Whenever I call customer care, the only word they know is "wait". I am done with your terrible service and fake assurances. This is my last recharge. Closing my connection soon! 👎

• 
  Deepa Vasudevan (@dvasusg) reported 19 minutes ago

  @ACTFibernet more than 2 days of repeated complaints and internet is not working. My aged parents are tired of calling and registering complaints. ticket number SR10881838631024. This has been going on for months. Can this be escalated pls?

• 
  Singh Ranbeer (@socialevil2002) reported 20 minutes ago

  Don't buy @ACTFibernet connection they are complete fraud, it's been just 1 month since I have taken connection and internet went off more than 10 times. Customer support is also useless. Complete Fraud!!!

• 
  Sanjay Sachdeva (@SanjaySachdeva_) reported 20 minutes ago

  @ACTFibernet Its been 15 days and still not able to Spotify subscription provided by you, please dont open and close the tickets, provide me the solution

• 
  Venky (@Venky2120) reported 20 minutes ago

  Really a bad experience with Act Fibernet. facing an issue from 22 aug 2026.The support guy said it is router issue so I have bought a new router and it turned out to be a issue with act internally. From then the technician will never help and extending from 4 days @ACTFibernet

• 
  Sheila Prema Roy (@SheilaPrema) reported 21 minutes ago

  @ACTFibernet Could you ask your Customer service people to answer calls, which is a sign of good customer service, and not to ignore customers calls after they have made the payment, please? I know money is important but it's downright disgusting of your CS staff to disregard customers.

• 
  Shiva Prakash (@Shiva_Prakash_M) reported 23 minutes ago

  It would really be helpful if @ACTFibernet can implement ways to select the location of new connection on the website and feasibility is known immediately rather than having your CC Exec call back to take the link and or the customer calling back to find the feasibility

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 23 minutes ago

  @ACTFibernet After 21 hours the outage was fixed. My feedback: frequent outages 1-2 times a month, slow and delayed support. Helpdesk is not reachable even after several tries #fail #actfibernet