ACT outages and service status in Chennai, Tamil Nadu
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Full Outage Map
- ACT generated 0 outage signals in the last 24 hours around Chennai, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 30, 7:23 PM GMT+5:30.
- Internet (55%)
- Wi-fi (36%)
- Total Blackout (9%)
The latest reports from users having issues in Chennai come from postal codes 600009 , 600001 , 600041 , 600002 , 600040 , 600078 and 600004 .
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours in Chennai, Tamil Nadu
The chart below shows the number of ACT reports we have received in the last 24 hours from users in Chennai, Tamil Nadu and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Chennai, Tamil Nadu
The most recent ACT outage reports came from the following cities: Chennai.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Total Blackout | 3 days ago |
|
Chennai
|
Internet | 3 days ago |
|
Chennai
|
Internet | 7 days ago |
|
Chennai
|
Internet | 9 days ago |
|
Chennai
|
Wi-fi | 12 days ago |
|
Chennai
|
Internet | 14 days ago |
Community Discussion
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ACT Issues Reports Near Chennai, Tamil Nadu
Latest outage, problems and issue reports in Chennai and nearby locations:
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Karni (@Sathak) reported from Chennai, Tamil Nadu@ACTFibernet reminds me of cable TV exp. during 90s. Disconnects frequently. bad CUst. Support. It’s been 24 hrs - Opened ticket, complained here, called customer support and their local technician. But no answer except regular recorded message.
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Opthalmix (@murugz) reported from Saint Thomas Mount, Tamil NaduAnyone experience a drop in @ACTFibernet bandwidth in #ramapuram area? Or is it a problem with @NetflixIndia
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veda (@veda95037296) reported from Chennai, Tamil Nadu@ACTFibernet my act is not working and your complaint number is also not working
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Rajasekar (@sekartweets) reported from Chennai, Tamil Nadu@ACTFibernet hi Internet is not working here can you pl check
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PRASANTH (@Prasanth_M_Keys) reported from Saidapet, Tamil Nadu@ACTFibernet 4th day issue exist same
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Deepak Raghuraman (@creativedeepak) reported from Chennai, Tamil Nadu@ACTFibernet Lol. As mentioned, ETR given tomorrow's date for today's complaint: Your ticket SR10366071208144 is tentatively expected to be resolved by 11-Oct (DD/MM) between 09:00 to 13:00. Team ACT @DoT_India pls take necessary action!
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buttercakeluv (@vishalmellark) reported from Chennai, Tamil NaduProblem has not yet been resolved! @ACTFibernet
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Aadhav Kannadhasan (@aadhavkk) reported from Chennai, Tamil Nadu@ACTFibernet One of the worst servers with heavy pricing ! Been registering complaints for a the last 1 month about the connectivity issues and no internet problems.. it has not been resolved ! Paid for 6 months and i’am stuck now ! #ActFiberNet be like 🤯
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krsasu (@krishchokurei) reported from Chennai, Tamil Nadu@ACTFibernet it's been 5 days since I lost my internet connection and I have raised a ticket but Act is not acting the way they are supposed to act. I am waiting for the issue to be fixed so that I can renew my subscription which ends tomorrow Ticket: SR10366547987994.
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shrinath (@shrinath2790) reported from Nanmangalam, Tamil Nadu@ACTFibernet Team please respond.still facing issue Your ticket SR10367374715004 is tentatively expected to be resolved by 24-Mar (DD/MM) between 13:00 to 16:00. Team ACT
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GK (Gireesh Krish Nair) (@Nairizms) reported from Saidapet, Tamil Naduthoroughly disappointed with @Airtel_Presence #Chennai customer service. Time to switch to @ACTFibernet and I'll be happy to pay their new prices
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Diwakar AS (@asdiwakar) reported from Chennai, Tamil Nadu@ACTFibernet @ACTFibernet NO INTERNET - complaint lodged at 5 am - now 9 hours. No response and issue not resolved yet. SR10353090760142. Please ACT FAST.
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HaroonRasheed (@M_HaroonRasheed) reported from Chennai, Tamil Nadu@DineshK336699 @ACTFibernet Worst experience with ACT man.. 😌😌 #ACTFibernet #looting thaan 🤔
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Yuvaraj Velmurugan (@yuvarajvel) reported from Chennai, Tamil Nadu@HathwayBrdband I am planning to migrate from @ACTFibernet. I would like to know would your service work on TP Link XZ000-G3 (V2) Gigabit GPON Terminal?
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Sathish Babu B (@Bala_Sathish) reported from Saidapet, Tamil Nadu@ACTFibernet The listed toll free number is not working 1800 1022 836... Please fix that first before you can start fixing customer issues..#ACT #Chennai #Broadband
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Sivasankaran (@Sivasan31403638) reported from Nanmangalam, Tamil Nadu@ACTFibernet We are struggling to have internal shifting done by your team in Chennai. My account is 103672590973. Your team is not reachable and they close the issues raised without resolving. What kind of service is this?
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Nrusimhan Seshadri (@Nrusimhan1) reported from Chennai, Tamil NaduIs there any problem with @ACTFibernet in Chennai because of the #CycloneNivar or the problem is only for me?
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Venugopalan (@Venugopalan17) reported from Chennai, Tamil Nadu@ACTFibernet What's that as soon as possible ? Days week , month ? Not to worry ? you also have to worry about your reputation? If it is . Such kind of replies shows very poor of you . This reply iam receiving for last four days.change your replies? Give some other lies
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Sriganesh Raman (@sriganeshr) reported from Chennai, Tamil Nadu@ACTFibernet hi my connection disconnects every couple of minutes for couple of seconds. I tried reaching call centre. Also, I want to set up a network repeater. Please help.
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Aditya Narayan ❁ (@CRAdityaNarayan) reported from Chennai, Tamil Nadu@narayananh @ACTFibernet Yeah that's why I dumped them. That's because the server box battery is weak. Good luck asking them to change that! I left after one such problem where the neighbour didn't want the box in their house & internet got cut for 17 days straight! Airtel or Jio is better off!
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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sadakathullah khan (@hypnoindian) reported@chennaiactfiber @ACTFibernet Account Number 103016866602. I am writing here as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background: I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk: I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions: I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.
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Manish Kutagal (@manishkutagal) reported@ACTFibernet @ACTFibernet It is not acceptable to ask for 48hrs to fix a broken line, that too in a city like Bengaluru
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MayaRao (@MayaRao) reported@ACTFibernet This is not acceptable Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 02-May(DD/MM) 16:00 to 19:30. Team ACT It’s 3 days and only ACT subscribers are suffering outage. Please ACT on this ASAP.
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Hyster (@hystercy) reported@ACTFibernet , I was told a representative will call me in 48 hours, no one did Earlier they said it’s junction box issue, then main line issue, now they are claiming flooding Who is incharge ? All of my work has come to a halt and I am facing penalty
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Abhinav Kumar Dubey (@abhinavkrdubey) reported@ACTFibernet My wfh model is getting affected, I cannot take your apology. Fix it ASAP.
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supreeth_kaashyapa (@SKaashyapa) reported@ACTFibernet Not even a single change… more than 24hrs no network shame on u ppl …
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Gayatri (@iwrite2xpress) reported@ACTFibernet I have raised upgraded plan request almost 2 weeks ago and paid the required amount promptly. To this day it wasn't resolved and on top of that your support team were consistent in giving false promises. Yours has to be the worst downfall in customer care.
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K Nikhil Chowdary (@nikhilc08530435) reported@ACTFibernet Worst service ever. The junction box issue is never fixed, and I’ve been getting only half internet for the past year. Customer support just apologizes without resolving anything. It’s been 48 hours and my issue is still pending. Feeling ashamed to be act user.
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Prasad Betadpur (@cintidoc) reported@ACTFibernet Our internet service had been down for over 30 hours. This company has stopped responding and has blocked all calls / any channel for live help! I can’t even cancel my subscription online. Is anyone accountable for them?
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Bruce Wayne (@pavanvjs3665) reported@ACTFibernet Still no Update from Act and it's Technical Team. 5 plus Days still no Connection. None called from Act. I don't know how many Existing Customers of Facing issues with AcT services. As i am the New one, Promised connection within 24 hrs but still no response since 5 days.