ACT Outage Report in Chennai, State of Tamil Nādu

@ACTFibernet Team please respond.still facing issue Your ticket SR10367374715004 is tentatively expected to be resolved by 24-Mar (DD/MM) between 13:00 to 16:00. Team ACT

@ACTFibernet Your customer support is the pits. My internet has been down from last evening. There is no way to talk to you directly. The app only allows a chat. Only a ticket has been raised and generic reply of issue being looked into.

@hotstar_helps I took down my previous reply as app was working because I was connected hotstar with mobile data and changed to wifi while hotstar playing in bg..but once i closed and opened the app it's not working in wifi.@ACTFibernet kindly do something if you can here with this dns settings

@ACTFibernet If you're unable to make promise. Don't promise it. Account No: 103670568824. As I received the news from your rep installation will be done within 1 day. But its not done! As a customer i am not expect this kind of delay.

@ACTFibernet @ACTFibernet team: Kindly provide alternate source of internet to customers till the time you resolve the issue! You can't take things for granted. Either provide alternate source like dongle or Extend 4X days in our validity for each day wasted due to issue from your end!

@Airtel_Presence @Airtel_Presence thx but I was giving a suggestion that you ppl can provide alternate source of internet whenever there is a outage / network issues as an alternative. why should we waste our time because of your inefficiency ! @ACTFibernet this suggestion intended towards you!

@DoT_India Today no rain, nothing! Still no internet since today morning in #virugambakkam . @ACTFibernet competing to be the worst service provider. Complaint raised in morning still not attended. CC: @DoT_India

@ashokkumarvenky @ACTFibernet Finally issue is fixed Thanks @ACTFibernet

Extremely disappointed with the service standards of @ACTFibernet , More that 20 days internet not working... No response to complaints. Once a great service provider at Chennai now pathatic ...

@ACTFibernet I have sent you a DM. We've called your customer care number more than 20 times and none know what to do. I'd like to escalate this to the right person. Could you please give us a contact asap?

@ACTFibernet It's been more than 24 hours since my internet has been down. Are you guys going to do anything about it??

@HathwayBrdband I am planning to migrate from @ACTFibernet. I would like to know would your service work on TP Link XZ000-G3 (V2) Gigabit GPON Terminal?

@ACTFibernet Just had a word with customer care who told that they are not responsible and service team was responsible as if they both work for different company. Also unapollogitaccly guided me to disconnect . Am sending my contact details in private

@ACTFibernet it's been 5 days since I lost my internet connection and I have raised a ticket but Act is not acting the way they are supposed to act. I am waiting for the issue to be fixed so that I can renew my subscription which ends tomorrow Ticket: SR10366547987994.

@ACTFibernet Been suffering outage from 9-DEC-2022 in chennai. Could you provide an ETA, when would the outage be resolved?

@ACTFibernet my connection has been out from sat early morning. No response for the Ticket no: SR10366544395384. No one has called or provided an update on what is gng on. Abysmal service.

@ACTFibernet What's that as soon as possible ? Days week , month ? Not to worry ? you also have to worry about your reputation? If it is . Such kind of replies shows very poor of you . This reply iam receiving for last four days.change your replies? Give some other lies

@ACTFibernet account no 103426984226, it's more than four days internet connection not restored, no response on restoration. Ur weak service exposed on such crisis and added u don't inform when it's getting restored . Have some shame ?

@ACTFibernet The router signal throw is extremely poor and unable to connect devices to the network.. Please raise a complaint and have someone look up

@ACTFibernet Lol. As mentioned, ETR given tomorrow's date for today's complaint: Your ticket SR10366071208144 is tentatively expected to be resolved by 11-Oct (DD/MM) between 09:00 to 13:00. Team ACT @DoT_India pls take necessary action!

@ACTFibernet Again facing the internet issue. Can you guys fix it soon? Or should I go to consumer court.

Dear @ACTFibernet , May I know what is the maximum Frustration level you could deliver to the customer. You have taken money and still I'm waiting for installation if you couldn't do who gave you the right to take money?

Is @ACTFibernet down in Bangalore; many facing issues; may be some wire hanging somewhere should be cut; @Rajeev_GoI this is our Digital India where corrupt @BBMPCOMM takes no action to force them to follow law

@ACTFibernet warning people do not use these idiots connection , go for jio much more reliable. ACT u will see so many disconnection issues it's not even a joke whenever they want they bring down there servers and same excuse everytime : fibre cut fibre cut fibre cut all the time

@ACTFibernet there are frequent issues with port. I had raised two issues in last seven days. Refer to your DM for ticket numbers. Can you look into it and fix this from reoccurring.

Dear ACT, Please have some customer support call service @ACTFibernet

@ACTFibernet What's wrong with your connectivity? It's spotty for the past few days and has been completely down for over a couple of hours. Should I dedicate an hour every week to call customer support and raise complaints? This is laughable.

@ACTFibernet worst service in the world 😡every time in night i got high ping … why i pay 1500/month . Sorry i need to switch internet service provider

@ACTFibernet Waiting for a resolution past 3days why such a pathetic service

@ACTFibernet Very poor service in Whitefield Bangalore, no response on the ticket raised pathetic service Customer service pathetic