ACT outages and service status in Chennai, Tamil Nadu
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- ACT generated 3 outage signals in the last 24 hours around Chennai, including 3 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Jul 1, 12:47 PM GMT+5:30.
- Internet (72%)
- Wi-fi (21%)
- Total Blackout (4%)
- TV (4%)
The latest reports from users having issues in Chennai come from postal codes 600009 , 600001 , 600041 , 600040 , 600002 , 600004 , 600007 and 600107 .
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours in Chennai, Tamil Nadu
The chart below shows the number of ACT reports we have received in the last 24 hours from users in Chennai, Tamil Nadu and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 1: Problems at ACT
ACT is having issues since 10:30 AM IST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Chennai, Tamil Nadu
The most recent ACT outage reports came from the following cities: Chennai.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Wi-fi | 20 minutes ago |
|
Chennai
|
Internet | 46 minutes ago |
|
Chennai
|
Internet | 12 hours ago |
|
Chennai
|
Wi-fi | 2 days ago |
|
Chennai
|
Internet | 3 days ago |
|
Chennai
|
Wi-fi | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports Near Chennai, Tamil Nadu
Latest outage, problems and issue reports in Chennai and nearby locations:
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GK (Gireesh Krish Nair) (@Nairizms) reported from Saidapet, Tamil Naduthoroughly disappointed with @Airtel_Presence #Chennai customer service. Time to switch to @ACTFibernet and I'll be happy to pay their new prices
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kaapiccino (@kaapiccino) reported from Chennai, Tamil Nadu@ACTFibernet what is wrong with you guys! Internet goes off often.. it's very hard and don't think at this rate I would be able to continue with your service. Every month there is a 2-3 days of internet service down!
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R U Srinivas (@rusrinivas) reported from Chennai, Tamil Nadu@ACTFibernet you've been telling me via DM that someone will fix my issue. No one has for 10 days now. You have a std reply: This is not the usual experience. But my experience is real. Can you get your 'ACT' together and have someone trfr my home wifi. You already took my money.
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HaroonRasheed (@M_HaroonRasheed) reported from Chennai, Tamil Nadu@DineshK336699 @ACTFibernet Worst experience with ACT man.. 😌😌 #ACTFibernet #looting thaan 🤔
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Rahul Srinivasan (@rahul_s_vasan) reported from Saidapet, Tamil Nadu@ACTFibernet I've been trying to reach your customer care number for the past 2 hours, as my internet connection got disconnect. Please do the needful
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Shrii (@Ramshriii) reported from Chennai, Tamil Nadu@ACTFibernet issue with plan customer care not giving proper response. #actcheat
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P V Natarajan (@pvnatarajan) reported from Chennai, Tamil Nadu@ACTFibernet I am your customer from 2011/12,the time you connected my area. It's 10 years now.The old router is not effective.Can u oblige by giving a new router.I am continuing with you despite other better offers. I don't believe in hopping.Also satisfied with u r service.
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kaapiccino (@kaapiccino) reported from Chennai, Tamil Nadu@ACTFibernet you need to be very ashamed for the way you are treating your customer. I have made the payment twice already and still no signs of getting my connection back! your customer care number is totally useless and I'm stuck with u guys
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Sai Santhosh S (@SaiSanthoshS) reported from Chennai, Tamil Nadu@ACTFibernet my connection has been out from sat early morning. No response for the Ticket no: SR10366544395384. No one has called or provided an update on what is gng on. Abysmal service.
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shrinath (@shrinath2790) reported from Nanmangalam, Tamil Nadu@ACTFibernet Team please respond.still facing issue Your ticket SR10367374715004 is tentatively expected to be resolved by 24-Mar (DD/MM) between 13:00 to 16:00. Team ACT
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Movie,Game,Travel, Foodie 🤤😋😍💥 (@BharatB54887368) reported from Chennai, Tamil Nadu@Sathya_Grssn In Airtel Also Same Problem So Just I Moved To @ACTFibernet Speed is 10mbs/S in Mobile And in systems 60mbs/s
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PRABU MS (@fourtwoone) reported from Chennai, Tamil Nadu@ACTFibernet Never trust ACT broad band they have deliberately complicated the customer care. You can never send a mail for any action, only auto reply you get, the never pick up the phone. Best way to migrate to better service provider.
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gopi krishna (@GopiStm) reported from Sembiyam, Tamil Nadu@ACTFibernet SR10363427985284 this ticket is open for last five days.. complaint raised before rains.. no use absolutely zero customer service
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Deepak Gopal (@deepakgopal19) reported from Chennai, Tamil Nadu@hotstar_helps I took down my previous reply as app was working because I was connected hotstar with mobile data and changed to wifi while hotstar playing in bg..but once i closed and opened the app it's not working in wifi.@ACTFibernet kindly do something if you can here with this dns settings
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Sriganesh Raman (@sriganeshr) reported from Chennai, Tamil Nadu@varunkrish Is @Airtel_Presence good? I've @ACTFibernet. Speed is good but every five minutes the connection disconnects for free seconds or minutes and then comes back. While Netflix and all ok, the problem comes when doing video conferencing
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Ganapathi (@ganapathi52) reported from Chennai, Tamil Nadu@ACTFibernet I see a sharp decline in your service? Are you closing down?
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vikash b (@vikashvas2002) reported from Saidapet, Tamil Nadu@ACTFibernet not working raised complaint thru customer care executive yet know no response from technical team. Dear network providers solve any complaints immediately most #wfh #IndianEconomy #Lockdown2
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Sivasankaran (@Sivasan31403638) reported from Nanmangalam, Tamil Nadu@ACTFibernet We are struggling to have internal shifting done by your team in Chennai. My account is 103672590973. Your team is not reachable and they close the issues raised without resolving. What kind of service is this?
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Aadhav Kannadhasan (@aadhavkk) reported from Chennai, Tamil Nadu@ACTFibernet One of the worst servers with heavy pricing ! Been registering complaints for a the last 1 month about the connectivity issues and no internet problems.. it has not been resolved ! Paid for 6 months and i’am stuck now ! #ActFiberNet be like 🤯
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MOHANA KRISHNAN A R (@KRIHANSH) reported from Chennai, Tamil Nadu@ACTFibernet what is wrong with the executives. Till I make the payment they called several times, after I made the payment they not even bother to communicate about the delay. Now they are telling they don’t know the issue and I have to contact customer care. DM for customer ID
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Avinash Shishoo (@laidback1954) reported@ACTFibernet Sorry , the issue is not yet resolved . The original problem continues.
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Nobel Sage (@jonahnevil) reportedWhy the shifting process in @ACTFibernet sucks...it's totally irresponsible engineer working ...not even a link was proper to raise the shift request ..the irony is the shift place for connection is just 30m away from my current location..I do have late might meeting Idkwhattodo
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Pawan Kumar (@RPK560) reported@ACTFibernet What is earliest ? It’s almost 18 hours now since the outage. No response or contact from ACT technician . @ACTFibernet
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powderysweetgirly (@sambarpodi) reported@ACTFibernet i register a new connection and paid for 3 months plan and installation happened on jun 2nd. i’ve now received a notification saying service suspended and bill of 707 is due tomorrow. i’ve raised a ticket SR10280753231094 but i want to talk to a support person
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Guru (@gurwaratarun) reported@ACTFibernet pathetic service in ahmedabad , biggest mistake to move to you guys leaving Airtel and Jio @JioCare @airtelindia Every week for 2 days no connectivity but payments in advance for all days Do we look like fools?
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ismail baumran (@ismailbinomer) reported@ACTFibernet This is wht you guys are saying since 4 days and issue is still not resolved. No one from Support is taking the ownership and keeping post of issue. No supervisor available to speak on call worst customer support. You lost a customer
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Manish Sharma (@manntwts) reported@ACTFibernet It is not resolved. I am still facing this issue.
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IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reportedOne more issue which I identified with @ACTFibernet is that they do not automatically provide the benefits of the revised plans with added benefits to existing customers; this is unethical practice from them;
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Sachit Bhat (@SachitRidesAway) reported@ACTFibernet just one day, another rain, and again your internet is not working. It's just crazy. I am going yo customer court and will drag you down there.
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ismail baumran (@ismailbinomer) reported@ACTFibernet No one contacted me and I still don’t have Internet the issue continued to 3rd day.