ACT outages and service status in Chennai, Tamil Nadu
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- ACT generated 1 outage signal in the last 24 hours around Chennai, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received May 4, 5:41 AM GMT+5:30.
- Internet (50%)
- Wi-fi (33%)
- Total Blackout (17%)
The latest reports from users having issues in Chennai come from postal codes 600009 , 600001 , 600107 , 600041 , 600002 , 600040 , 600078 and 600004 .
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours in Chennai, Tamil Nadu
The chart below shows the number of ACT reports we have received in the last 24 hours from users in Chennai, Tamil Nadu and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 4: Problems at ACT
ACT is having issues since 10:30 AM IST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Chennai, Tamil Nadu
The most recent ACT outage reports came from the following cities: Chennai.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Total Blackout | 11 hours ago |
|
Chennai
|
Total Blackout | 4 days ago |
|
Chennai
|
Internet | 4 days ago |
|
Chennai
|
Internet | 8 days ago |
|
Chennai
|
Internet | 10 days ago |
|
Chennai
|
Wi-fi | 13 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports Near Chennai, Tamil Nadu
Latest outage, problems and issue reports in Chennai and nearby locations:
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Sudharsan Hari (@sudharsanhari) reported from Saidapet, Tamil Nadu@ACTFibernet need help adding GST no. To my account.
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Arivukkarasu (@ArivukkarasuM) reported from Chennai, Tamil NaduWorst broadband service @ACTFibernet @FiberAct . Simple modem reset issue not resolved in 24hours every time customer service says this time, that time but non happened so far. False commitment. ACT BUT NO ACTION
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Venky Deejay (@venkydeejay) reported from Saidapet, Tamil Nadu@harish2you @ACTFibernet @ACTFibernetHYD Rip @ACTFibernet I have been living with slow internet for months. Though they have tat for every issue reported, most of them were temp fix for me!
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Deepak Gopal (@deepakgopal19) reported from Chennai, Tamil Nadu@hotstar_helps I took down my previous reply as app was working because I was connected hotstar with mobile data and changed to wifi while hotstar playing in bg..but once i closed and opened the app it's not working in wifi.@ACTFibernet kindly do something if you can here with this dns settings
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krsasu (@krishchokurei) reported from Chennai, Tamil Nadu@ACTFibernet it's been 5 days since I lost my internet connection and I have raised a ticket but Act is not acting the way they are supposed to act. I am waiting for the issue to be fixed so that I can renew my subscription which ends tomorrow Ticket: SR10366547987994.
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Vigu ᵃ.ᵏ.ᵃ 𝖵ᶦᵍⁿᵉˢʰ (@vigxter) reported from Chennai, Tamil Nadu@ACTFibernet inspite of making the payment well before due date, the internet services still gets suspended! Really #bad service and customer care #toleranceLimit
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R U Srinivas (@rusrinivas) reported from Chennai, Tamil Nadu@ACTFibernet you've been telling me via DM that someone will fix my issue. No one has for 10 days now. You have a std reply: This is not the usual experience. But my experience is real. Can you get your 'ACT' together and have someone trfr my home wifi. You already took my money.
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kaapiccino (@kaapiccino) reported from Chennai, Tamil Nadu@ACTFibernet 2nd time this month my internet connection is down! PLEASE HELP
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Ravi (@Saravanan_Ravii) reported from Chennai, Tamil Nadu@ACTFibernet trying to change plan in the month of mid. But you said can't do that. And for 10 days we used only 100gb out of 1500gb. But you billed us half of the total bill. Very worst process and services.
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Cosmos Prasanna (@cosmos_prasanna) reported from Chennai, Tamil Nadu@ACTFibernet Update: The issue has been resolved! Seems like the powe line cable got cut at my street end. Thanks for the quick solution!🥳 @ACTFibernet
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gopi krishna (@GopiStm) reported from Sembiyam, Tamil Nadu@ACTFibernet very worst network. Poor speed. Opted for 200mbps barely getting 100.. customer service is like hell..
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Abishek Venkatesh (@abishek_1997) reported from Chennai, Tamil Nadu@ACTFibernet I don't think I'm going to recommend your service to anyone in my circle. There isn't proper response from your area managers. So I'll wait for couple of days, if there isn't any improvement, I'll have to shift to any other service provider. 4/n
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Jeno (@Jeno_krish) reported from Saidapet, Tamil NaduInternet not working for past 4 days, no proper communication on the resolution ETA, one of the most rude customer care executives that I have come across @ACTFibernet
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vikash b (@vikashvas2002) reported from Saidapet, Tamil Nadu@ACTFibernet not working raised complaint thru customer care executive yet know no response from technical team. Dear network providers solve any complaints immediately most #wfh #IndianEconomy #Lockdown2
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Naren K C (@Naren_K_C) reported from Chennai, Tamil Nadu@ACTFibernet Oct 7 same issue - kept restarting my router & after 4 hours only when I called the technical person, he said that the Junction Box power was turned off by the other user. Am I paying for the Internet only to use on alternative days ?
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Ganeshvkarthik (@ganeshvkarthik) reported from Chennai, Tamil Nadu@ACTFibernet Internet is not working for last 2 days and registered a compliant in app and called up the helpline nos. No response instead false commitment Ticket no : SR10349072032232. Kindly resolve the issue by today as we are more depended on data for online classes and WFH
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Rahul Kannan K (@RahulKannan_K) reported from Chennai, Tamil NaduMany thanks to @ACTFibernet for providing free WiFi facility to all schools in Chennai Corporation Although the service is provided for free,so far the quality has not diminished in the slightest Even if the connection is repaired, it will be repaired immediately🙏 @ActfiberC
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Triplicane Prabhu (@Triplicaneprabu) reported from Chennai, Tamil NaduHello @ACTFibernet ... We requested for your services 2 weeks back & paid the charges (1, 944/-) upfront on Feb 8.. At the time of installation, the service was denied due to feasibility issue.. No worries.. We opted for @HathwayBrdband. Now all we need is d money we paid (1/2)
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Sivakumar (@Siva3233) reported from Sembiyam, Tamil Nadu@LMKMovieManiac @ACTFibernet No They are good service provider
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Srireng David (@srireng) reported from Chennai, Tamil Nadu@ACTFibernet The router signal throw is extremely poor and unable to connect devices to the network.. Please raise a complaint and have someone look up
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Varun Manchanda (@Varun_Devil28) reportedEscalating to upper management of @ACTFibernet , poor customer service instead of replying they actually cancelled the request of new connection, please don’t go with @ACTFibernet Your ACT Fibernet Ticket no: SR10180085632531 has been registered.
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MayaRao (@MayaRao) reported@ACTFibernet This is not acceptable Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 02-May(DD/MM) 16:00 to 19:30. Team ACT It’s 3 days and only ACT subscribers are suffering outage. Please ACT on this ASAP.
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Anand Nagshenkre (@ANagshenkre) reported@ACTFibernet @ACTFibernet Internet is still not working ! Your technical team is only revising the timeline after every 4 hours. And am not paying the money for these technical issue window , kindly do not include in bill.
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mohammed ateeq (@ateeqsinwan) reported@ACTFibernet Tomorrow again Monday we have lot of office work, it will be bad problem
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Sukumar (@sukumards) reported@ACTFibernet Hi ACT team, you are not refunding my money as you did not have the capability to do a relocation of my Internet service. I have been doing a follow up for about a month and no use. Any service ticket raised is closed without solution.
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Darshan G H (@DarshanGH183622) reported@ACTFibernet My Internet is down from yesterday. I raised a ticket yesterday morning and till now there is no resolution, only tickets are being raised and closed at your own convenience. Let me know if I should start looking for other service providers.
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Saurabh Mathur (@math031991) reported@ACTFibernet Not sure, how can this take two days, but If we delay for one hour in payment then you cancel the subscription and now you are telling me to wait for 24 to 48 hours. I already lost my precious day today and now I just got the message that it will be done tomorrow. @GoI_MeitY
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Arun Suresh (@ArunSure7) reported@ACTFibernet My internet's been playing hide-and-seek for over 8 hours! 👻 My service request (SR10280074743814) is also ghosting me, no updates after 6 hours. Trying to talk to a human through these bots is like navigating a digital graveyard! 💀🤖😤 #ACTFiberdown
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Vivek kumar (@Vivek_vikki9) reported@ACTFibernet How many times you reply the same thing?? Not even once an agent from your side called me. Such a worst experience ever. How can a customer be with patience for such long. Even today I called the customer care and they wanted me to wait 7 more days. Pathetic service provider
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Vishnu (@vish_people) reported@ACTFibernet Its been 24hrs, what is the expected time for the fix