ACT Outage Report in Chennai, Tamil Nadu
Why is my ACT service not working?
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If you are having issues, please submit a report below.
The latest reports from users having issues in Chennai come from postal codes 600009 , 600002 , 600082 and 600001 .
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
Problems in the last 24 hours in Chennai, Tamil Nadu
The chart below shows the number of ACT reports we have received in the last 24 hours from users in Chennai, Tamil Nadu and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (65%)
- Wi-fi (26%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
Live Outage Map Near Chennai, Tamil Nadu
The most recent ACT outage reports came from the following cities: Chennai.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Internet | 2 days ago |
|
Chennai
|
Internet | 10 days ago |
|
Chennai
|
Internet | 11 days ago |
|
Chennai
|
Wi-fi | 15 days ago |
|
Chennai
|
Wi-fi | 17 days ago |
|
Chennai
|
Wi-fi | 19 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports Near Chennai, Tamil Nadu
Latest outage, problems and issue reports in Chennai and nearby locations:
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Shrii (@Ramshriii) reported from Chennai, Tamil Nadu@ACTFibernet issue with plan customer care not giving proper response. #actcheat
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PRABU MS (@fourtwoone) reported from Chennai, Tamil Nadu@ACTFibernet Never trust ACT broad band they have deliberately complicated the customer care. You can never send a mail for any action, only auto reply you get, the never pick up the phone. Best way to migrate to better service provider.
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Sriganesh Raman (@sriganeshr) reported from Chennai, Tamil Nadu@ACTFibernet hi my connection disconnects every couple of minutes for couple of seconds. I tried reaching call centre. Also, I want to set up a network repeater. Please help.
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Deepak Srinivasan (@deepak_seenu) reported from Chennai, Tamil NaduThis is so bad and you lost your trustworthiness @ACTFibernet , My network dropped today in my WFH & in online class session for the 4th time in this 1 week! SR10343144867602 the SR number i reopened today! Registered number: 8870720125!You lost your quality!
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veda (@veda95037296) reported from Chennai, Tamil Nadu@ACTFibernet my act is not working and your complaint number is also not working
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vikash b (@vikashvas2002) reported from Saidapet, Tamil Nadu@ACTFibernet not working raised complaint thru customer care executive yet know no response from technical team. Dear network providers solve any complaints immediately most #wfh #IndianEconomy #Lockdown2
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Dinesh R@n@ (@D_i_n_e_s_h_R) reported from Āvadi, Tamil Nadu@ACTFibernet oh man! you keep on telling the same thing everytime, time to fix the problem. my id 103349448626, c'mon
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Deepak Srinivasan (@deepak_seenu) reported from Chennai, Tamil Nadu@ACTFibernet Really ACT, a customer needs to wait for 10 days to get approval from your team to service engineer to replace the Battery of your Junction box?Even the service engineer Asking time for 2 days to replace it everytime when i raised the ticket ,but never replaced,cont.
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Sammienatorr (@sammienatorr) reported from Sembiyam, Tamil Nadu.@ACTFibernet I have been trying to register for a relocation request from a week. your customer service is horrible!!
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MOHANA KRISHNAN A R (@KRIHANSH) reported from Chennai, Tamil Nadu@ACTFibernet Hello, I am yet to receive any cal or updates regarding the issue. I am experiencing one of the worst customer care experience from a broadband network. 🙄
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MOHANA KRISHNAN A R (@KRIHANSH) reported from Chennai, Tamil Nadu@ACTFibernet I paid full amount for the new connection on 21/08/2020. From then I spoke with 3 different engineers and 1 sales person who coordinated for the payment, No proper response from any of them. 7338745620 sales person ph num. worst customer service.
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GK (Gireesh Krish Nair) (@Nairizms) reported from Saidapet, Tamil Naduthoroughly disappointed with @Airtel_Presence #Chennai customer service. Time to switch to @ACTFibernet and I'll be happy to pay their new prices
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MOHANA KRISHNAN A R (@KRIHANSH) reported from Chennai, Tamil Nadu@ACTFibernet what is wrong with the executives. Till I make the payment they called several times, after I made the payment they not even bother to communicate about the delay. Now they are telling they don’t know the issue and I have to contact customer care. DM for customer ID
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PRASANTH (@Prasanth_M_Keys) reported from Saidapet, Tamil Nadu@ACTFibernet 4th day issue exist same
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Bharat Agarwal (@Bharatkandoi92) reported from Chennai, Tamil Nadu@ACTFibernet Account No. 103706743157. There is frequent disconnection and the speed is not optimum. I have raised complaint but haven't received any call back. Kindly terminate my connection. I don't want to continue this any further. @fiber_jio kindly let me know the new plans.
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Bharat Agarwal (@Bharatkandoi92) reported from Chennai, Tamil Nadu@JioCare Thank you for the swift response. Guess @ACTFibernet is too busy to resolve customer complaints. Shifting to a new Service Provider ASAP
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MOHANA KRISHNAN A R (@KRIHANSH) reported from Chennai, Tamil Nadu@ACTFibernet I have made multiple escalations or complaints via all contacts. Still no response, are you ppl even bothered about the customers ? Payment received correctly and it’s been 7 days no proper response for the new setup. Worst ever customer service experience.
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Vinoth Rathore (@vinothrathore) reported from Sembiyam, Tamil Nadu@ACTFibernet your service is pathetic. Its been 4 days my broadband is not working. No response from you. Complaint no SR10541619184872
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gopi krishna (@GopiStm) reported from Sembiyam, Tamil NaduWorst customer service.. please go for Hathway or Jio. ACT is very poor in all aspects nowadays. Not only now even before I heard the service was poor. Had no other option and made a mistake subscribing to @ACTFibernet Hope @HathwayBrdband expands its feasibility to Perambur.
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Sriganesh Raman (@sriganeshr) reported from Chennai, Tamil Nadu@varunkrish Is @Airtel_Presence good? I've @ACTFibernet. Speed is good but every five minutes the connection disconnects for free seconds or minutes and then comes back. While Netflix and all ok, the problem comes when doing video conferencing
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Nishanth (@NishanthGudur) reported@ACTFibernet you are claiming that best broadband service in chennai, for resolving a small network issue your team is taking more than 5 days. After lot of escalations, nothing is done. Great efforts. I was using act before, indeed it was good. Now a days it becomes worst.
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MadhuReddy (@madhusudhanar18) reported@ACTFibernet service is cut off for no reason, and no resolution from past 24hrs, dial customer care, raise request from app literally no use, no call back yet, the number one first internet service from Act, haven't expected
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Ramneet Parmar (@ramneet89) reported@ACTFibernet When can I expect a resolution?
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ABHIMANYU SINGH (@singhabhimanyu3) reported@ACTFibernet Just received a message that the issue will be fixed by tomorrow. WTF!!!!!!!! @ACTFibernet
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Raghav Dogiparthi (@RaghavDogiparti) reported@ACTFibernet i don't know why your people give wierd reasons like "Furniture" , "WALLS" for slow internet speed. Do you wish your customers to carry the router with them all the times to get good internet speed.? Worst ever service by a broadband service provider.
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Indian (@responsiblewala) reported@ACTFibernet Hello Mr. @ACTFibernet CEO, first please serve what you promised to your customers. I opted for 75 mbps plan and you gave me a router of max capacity 40 mbps. When I ask for the low speed issue your team recommended me to upgrade my plan. Is it the way how @ACTFibernet loot us?
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ABHIMANYU SINGH (@singhabhimanyu3) reported@ACTFibernet I was informed that this will be fixed in an hour. almost 2 hrs have elapsed and no updates. This is Monday. Office time!!!! Fix this immediately.
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SUNIL KUMAR (@sun1l_kumar) reportedWhat a wrst service provider #Actfiber is, I have been calling & requesting them 2 resolve internet issue No body is taking responsibility. Im fed up with ur behaviour & ur Service.Stop making fake promises, if u cant provide proper service @ActfiberC @ACTFibernet @ACTFibernetHYD
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Lokeswar reddy (@Lokeswa40919167) reported@ACTFibernet Worst support in Bangalore. Literally begging to help, #waste at responding customer issues You you continue this, i don't think users stay in your service long time.
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Shubh Raisinghani (@theshubhrai) reported@Airtel_Presence Switched from @ACTFibernet to @airtelindia broadband 3 days ago and in these 3 days experienced worst possible customer care, crappiest app and lowest uptime. Reminder to Airtel: you are claiming 99% uptime, for god’s sake. Help ASAP.