ACT outages and service status in Kolār, Karnataka

Problems in the last 24 hours in Kolār, Karnataka

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kolār, Karnataka and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports Near Kolār, Karnataka

Latest outage, problems and issue reports in Kolār and nearby locations:

• 
  Choudhury Sahid (@sahid098) reported 59 minutes ago from Kolar Taluk, Karnataka

  Dear @ACTFibernet do you have broadband service in this pincode - 563133 near scania company . Narsapura industrial are

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karthic Iyyappa (@KarthicIyyappa) reported 6 minutes ago

  @ACTFibernet I ordered a 4K Set Top Box on 27 July with a promised delivery within 2 days. Despite multiple follow-ups with customer service, I have neither received the box nor been given a clear or convincing timeline. Ticket# SR10381355245705. Improve your customer service.

• 
  Shubham Jha 𝕏 (@just_shubh) reported 9 minutes ago

  @ACTFibernet Ticket id : SR11081425338694 . No updates , no replies . For 20+ hours the service is down . Can’t you interact with customers or update them. Your customer support gives no updates and no enginner has contacted me. What kind of service is this?

• 
  Agnidipta Hom Roy (@agnidipta_AHR) reported 10 minutes ago

  @ACTFibernet @DoT_India Other than that customer priority is your last option is what I understood, when I needed the internet connection the most, you people don't even care and you're asking me to wait for so long. Even the days you fail to provide service, you should refund our money, which you don't

• 
  Madhu (@Sudhana2302) reported 10 minutes ago

  Help @ACTFibernet

• 
  Charan Chinthapalli (@CH24393) reported 11 minutes ago

  @ACTFibernet It's literally come to a point where my current plan has ended and I wanted to shift to a mesh plan and I need to wait for the router delivery before I can pay. They will not even take money in the app, and now I've got no internet service.

• 
  karthik alagan (@karthikalagan) reported 12 minutes ago

  This is no longer just an internet outage. It is a serious question of service quality, customer care and accountability. @ACTFibernet — I am asking for: Immediate restoration of my service. Escalation of SR1108149816874 to a senior authority.

• 
  karthik alagan (@karthikalagan) reported 14 minutes ago

  @ACTFibernet — SECOND PUBLIC ESCALATION I raised ticket SR1108149816874 over 2.5 days ago for my internet service issue. ACT committed an ETR of 8 Aug, 9:00 PM. That deadline has passed, and the issue is STILL unresolved. I already raised this publicly yesterday.

• 
  sumanth (@sumanthcalling) reported 14 minutes ago

  @ACTFibernet Your chatbot is of no use. It's a mere ticket registering gateway. No way to connect to you other than that. I am a customer for 15 years. I just have to rethink about continuing with you.

• 
  veerarock (@tangelea) reported 15 minutes ago

  @ACTFibernet How long am I supposed to wait? It’s been nearly 22 hours since I reported the issue, and there’s still no resolution. Every time, the 1st and 2nd ETA are missed, and a new ETA is given. Technician Sravan is not responding to my calls. This is unacceptable.@ACTFibernet

• 
  karthik alagan (@karthikalagan) reported 17 minutes ago

  @ACTFibernet What is unacceptable is the attitude and treatment of the customer when that failure occurs. @ACTFibernet — I expect a proper explanation, immediate resolution and accountability for the way this complaint has been handled.