ACT outages and service status in Kathua, Jammu and Kashmir

Problems in the last 24 hours in Kathua, Jammu and Kashmir

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kathua, Jammu and Kashmir and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  R Karn (@ReeturaazKarn) reported 9 minutes ago

  @ACTFibernet we paid yest for new con... The technician came to our doorstep without prior noti. When we were outside. Now he is not responding to our calls or messages, and for the 1st time we spoke with him, he was rude. Kindly investigate, refund or cancel the subscription

• 
  Arun Suresh (@ArunSure7) reported 10 minutes ago

  @ACTFibernet My internet's been playing hide-and-seek for over 8 hours! 👻 My service request (SR10280074743814) is also ghosting me, no updates after 6 hours. Trying to talk to a human through these bots is like navigating a digital graveyard! 💀🤖😤 #ACTFiberdown

• 
  sadakathullah khan (@hypnoindian) reported 14 minutes ago

  @chennaiactfiber @ACTFibernet Account Number 103016866602. I am writing here as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background: I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk: I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions: I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.

• 
  Adithi (@adeatii) reported 18 minutes ago

  @ACTFibernet It’s been more than 24 hours since the WiFi has been down, there’s gotta be something you can do to fix this @ACTFibernet

• 
  Varun Manchanda (@Varun_Devil28) reported 18 minutes ago

  Escalating to upper management of @ACTFibernet , poor customer service instead of replying they actually cancelled the request of new connection, please don’t go with @ACTFibernet Your ACT Fibernet Ticket no: SR10180085632531 has been registered.

• 
  MayaRao (@MayaRao) reported 21 minutes ago

  @ACTFibernet No connection since April 29th. Please expedite repair. Rush extra technical staff because the existing number are overwhelmed and unable to rectify the issue.

• 
  Saliq Gowhar (@saliq7_) reported 21 minutes ago

  Extremely Disappointed with Customer Support for @ACTFibernet On 1st of May i had raised a request for connection shift to my new place which is just outside my old flat. I received SMS saying the technician was going to come on 2nd, but he didnt.

• 
  CKREDDY (@CKREDDY330852) reported 24 minutes ago

  @ACTFibernet 3 days. No internet and no response. Account number: 101735161552 SR: SR10180032872522 I asked to move service to opposite house as we moved within the lane. . We still have to pay for the down time as well. Pathetic.

• 
  Abhishek Muniya (@KyaMasti) reported 24 minutes ago

  @ACTFibernet My WiFi has been down since morning and on most days the speeds are way below what I'm paying for. This is completely unacceptable, paying for a service that isn't working. Please escalate and fix this ASAP.

• 
  Anand Nagshenkre (@ANagshenkre) reported 25 minutes ago

  @ACTFibernet @ACTFibernet Internet is still not working ! Your technical team is only revising the timeline after every 4 hours. And am not paying the money for these technical issue window , kindly do not include in bill.