ACT Outage in Kākināda, East Godāvari, State of Andhra Pradesh

Hello @ACTFibernet plz wake up ur technical team kakinada location , since last 48hr there no update from ur team, i have called so many times but there no resolution

@ACTFibernet Sorry you lost it and you are late, called 15 times to the agent and 4 times customer care, no response and unanswered. @Airtel_Presence @airtelindia took that opportunity on the 1st call. I will give one last chance for another account that I have in BLR, fix it before you move.

@ACTFibernet Been 25 Hours since I mailed you people for the disconnection. No sign of call till now. If I get bill, will not pay for it as I have already dropped a mail 48hrs before the billing cycle for the disconnection. Customer care numbers are dead.

@ACTFibernet There are no updates on this issue.

@ACTFibernet The worst customer support at vizag #vizagactfiber I need imitate assistance from an executive.

This connection is already active near my village, and some of my friends are using. Then what's the problem with my village @ACTFibernet My village location: Gollala.Mamidada

@ACTFibernet I even memorised the names of your customer service people. Geeta, Sai Kiran all are bunch of morons who are repeating the same machine-answers since last 10 days. Change your name to unACT.

@ACTFibernet Pathetic service. No internet since 21st March. Called almost 15 times to customer service, everytime they register the complaints but do nothing. If I had to spend a month without internet, I will prefer to go to Himalaya rather than paying to ACT.

I seriously don't know what say. I've never ever faced such pathetic service till date. I couldn't complete my work because of your network issue today @ACTFibernet . Even after raising a complain, no one bother to even come and check. Such a shame.

@ACTFibernet When? Arrange me a call with the legal advisor and the decision maker to conclude and settle it down...

@ACTFibernet I have been contacting the ACT team through mail since a couple of weeks. I tried reaching out on twitter chat for a couple of days. This is the 16th consecutive day I'm posting my issue in public. When will the issue be resolved? When will I get JUSTICE???

@ACTFibernet @ACTFibernetHYD net not coming n u closed the ticket wow great service Ticket No SR10163592695574 is closed. If you are unable to access internet, please power OFF & ON the router to resume. To reopen send N to 9632711600. Team ACT n

Have been an ACT Fibernet customer for more than 6 yrs… Was on a 6M +1M prepaid plan.. moved my house and ACT confirmed that connection is not feasible. Four more months of service remaining, but ACT is refusing to refund the balance amount… @ACTFibernet - poor customer service

@ACTFibernet How many more days this will take now?? I need to login by 9pm sharp

@ACTFibernet Is it take 24 hours to take action. This is the resolution time I got as message confirmation.

@ACTFibernet Hi Team, Today there is no internet since 2pm, Bangalore Electronic City. CCE is telling engineer has attended other customer on priority basis so tomorrow he will come to my place. Its not at all acceptable. Phone number-7676628183

@ACTFibernet You are providing 75mbps connection but expect customer to get their own router which is ridiculous when @reliancejio & @airtelindia is providing router with broadband package. I want a connection that will be there but only thing I will have to worry is payment for subscription

@ACTFibernet The issue has not resolved. It is very much there and case has been resolved after assurance from local technician that he will assist immediately whenever I face issue. I don’t think you can call this a resolution.