ACT outages and service status in Basi Kalān, Punjab

Problems in the last 24 hours in Basi Kalān, Punjab

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Basi Kalān, Punjab and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Viyaki (@viyaki_s) reported 5 minutes ago

  @ACTFibernet Why can't you guys solve a customer's issue instead of just closing the ticket? Such a disappointing experience. When are you guys actually going to address a customer's issue properly? And most importantly, when can I get my internet back?

• 
  JP Subramaniam (@jayaprakashcs) reported 6 minutes ago

  @ACTFibernet The internet has been down for the past two hours, and there has been no response to the ticket or from the local engineer.

• 
  Gaurav Sachdev (@gauravsachdev79) reported 10 minutes ago

  @ACTFibernet you **** app doesnt work. I used to 5900 every 6 months for internet plan. Now it says 7300 as due. Kindly solve your **** app bugs im not even able to connect to agent there. Clarify about this bill or i will have to file a complaint in consumer court. 101439329428

• 
  Sharath (@thisissharath) reported 10 minutes ago

  @ACTFibernet Please ensure that you get me a resolution today. I can’t operate like this for five days. You are forcing me to reconsider the decision of staying with ACT.

• 
  Rajat (@rajatshah2006) reported 12 minutes ago

  @ACTFibernet is pathetic. My plan upgraded but speed fluctuations is fhere now they are saying.. It's wirh router.. I don't like support

• 
  Vivek నాళ్ళ (@NallaVivek) reported 14 minutes ago

  SR closes again Every day new person calls and promises to call back after getting a resolution 2 months gone SRs silently gets closed without any resolution Made me pay extra for your fault @ACTFibernet

• 
  Uday (@uday9885) reported 14 minutes ago

  @ACTFibernet @ACTFibernet Hello Team can I have an update on SR10181050618134 I am not getting internet from yesterday 3pm I have raise ticket but its seems your team just blindly updated as fibre cut my society has 100+ connections no one has any issue kindly do needful.

• 
  Manish Kumar (@Jadeja_manish25) reported 15 minutes ago

  @ACTFibernet Internet is down at my flat since last two days. The technician seems to be "chalta hai" type if he doesn't even know what the issue is and that he couldn't fix. Your customer care team is there to simply apologise and do nothing😕 Ticket no: SR10281007414784

• 
  pramodhvittal (@pramodhvittal) reported 17 minutes ago

  Dear Actfiber: if you can’t follow up with smooth and timely installation process, don’t sell. Had a pathetic experience recently. I was using Jio Fiber and was disappointed with their customer care so decided to switch. Contacted Act and sales executive was behind me for docs and payment. Assured me that he will try for installation next day. After payment he went incommunicado. Didn’t take my calls nor responded to my msgs. Standard window of 48 hours also expired. After 96 hours got a call for installation. In the meantime , I booked Airtel and got it installed the very next day promptly. Thanks ACT for saving the agony of being your customer. If metro like chennai has this service levels, god help other tier 2 places. @ACTFibernet @FiberAct

• 
  Priyanka Agrawal (@piyu2689) reported 28 minutes ago

  @ACTFibernet @FiberAct Never going with ACT again. They took a security deposit .Due to repeated service issues and multiple unresolved complaints, I finally got the connection disconnected. Their team collected the device, and I completed every step required for closure.