ACT outages and service status in Basi Kalān, Punjab

Problems in the last 24 hours in Basi Kalān, Punjab

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Basi Kalān, Punjab and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pankaj Dewangan (@dewa_pankaj) reported 9 minutes ago

  @ACTFibernet I've already raised a support ticket. My work has come to a complete standstill because my router needs to be configured properly. Could you please assign a technician on priority? This is impacting my work, and I'd really appreciate an urgent resolution. Thank you.

• 
  Manish Kumar (@Jadeja_manish25) reported 11 minutes ago

  @ACTFibernet I'm tired of the constant excuses from your ground team. What's more concerning is the unethical practice. Why was the expected resolution time removed from the system? This lack of transparency is unacceptable. I expect an immediate explanation and a firm resolution timeline.

• 
  LoneGoat (@BlueHawks110) reported 12 minutes ago

  @ACTFibernet My internet has been down since yesterday evening. Despite raising a ticket immediately, it has been over 24 hours with no resolution . I've faced a similar 36+ hour delay before. Is this the level of service customers should expect? #ACTFibernet #Hyderabad

• 
  Kartikaya Joshi (@kjoshi0202) reported 12 minutes ago

  @ACTFibernet Ticket ID: SR10180988438314. No resolution, no technician, no callback. This is unacceptable. I had to return to the office and work late due to your excuses. I plan to complain publicly and discourage others from using ACT Fibernet. I'll switch providers tomorrow.

• 
  Pratik Dhoot 🚀✨ (@pratikdhoot23) reported 12 minutes ago

  @ACTFibernet 36+ hours without internet. 3 calls to customer care, 30+ mins wait each time, false promises of a technician, and zero resolution. SR10180978587984. Day 2 of this pathetic service. Do you care about your customers? This level of negligence is shocking. Resolve now

• 
  vishwajeet swain (@kartavya99) reported 13 minutes ago

  @ACTFibernet Ticket #SR10180772403854 has been pending since yesterday. I am working from home, and this issue is severely impacting my work. This is the 3rd internet outage in the last 4 days, and there has been no internet connectivity for the past 2 days. required help.

• 
  Dr. Kannan RR Rengasamy (@KannanRr) reported 13 minutes ago

  @ACTFibernet Instead of resolving the issue ACT forced to take decision of closing connection. It is absolutely ridiculous customer service. Last one month I am not using my connection properly with poor internet.

• 
  Soumil (@Soumil1999) reported 14 minutes ago

  @ACTFibernet It's been over 48 hours since I raised my complaint and there's still zero resolution - only repeated timeline changes with no actual fix. This is unacceptable service. Kindly escalate this immediately and resolve the issue TODAY. #actfibernet #issue #bad_service

• 
  Abhishek Jain (@abhi_ikey) reported 16 minutes ago

  @ACTFibernet There is no update on cresit transfer. Let me know if I have to process through sonsumer forum channels, this is a harassment. For selling a new connection you sell it in 5 minutes and att3nd the customer asap but for this I have tweeted, emails, called 100 times but no response

• 
  rahul thakur (@rahulthakur000) reported 18 minutes ago

  @ACTFibernet I have been telling the same u and ur customer service both are pathetic and incompetent. If I don’t receive my money in next 2-3 days will throw ur garbage box out my balcony. So let me know