ACT outages and service status in Alleppey, Kerala

Problems in the last 24 hours in Alleppey, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Alleppey, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  karthik alagan (@karthikalagan) reported 8 minutes ago

  This is no longer just an internet outage. It is a serious question of service quality, customer care and accountability. @ACTFibernet — I am asking for: Immediate restoration of my service. Escalation of SR1108149816874 to a senior authority.

• 
  aniruddha date (@_AniruddhaDate_) reported 8 minutes ago

  @ACTFibernet Seriously disappointed with the service, even before getting started. I requested a new connection two days ago, paid the full amount upfront, and no one has come to install it yet. The guy who handled my request has also stopped responding.

• 
  Maninder SinghBhatia (@ManinderSb1) reported 8 minutes ago

  Your Service request SR10181547676634 is expected to be resolved by 12-Aug 00 @ACTFibernet @ACTFibernetHYD I told you guys i need a resolution at earliest , very bad service. Issue can be fixed within 10 minutes. I am a 15 yrs old cx. Time to switch to @JioCare Help

• 
  ismail baumran (@ismailbinomer) reported 9 minutes ago

  @ACTFibernet @ACTFibernet Issue is still not resolved this is your highest priority team who is not even able to resolve the issue. Lack of man power and let customer suffer this is my last time being @ACTFibernet once this plan end I’m done with you. Never had such experience with local isp

• 
  Kiran Goli (@kirankumargoli) reported 9 minutes ago

  Hello @ACTFibernetHYD @ACTFibernet , why nobody is answering the customer care number? 18001022846. The following nunber does not exist. +91 9945999459.

• 
  Saran Kumar (@sarankumars) reported 12 minutes ago

  @ACTFibernet For the past one week it has been repetitive issues with my internet connection. Ref ticket no. SR10881447523214. If this persists iam switching over to different ISP. Rectify this permanently else iam not going to continue your connection.

• 
  S (@HiShibamSarkar) reported 14 minutes ago

  @ACTFibernet @ryzee_08 Funny how you're more concerned about choice of words than your quality of service. If ACT delivered internet with the same consistency it delivers lectures, customers wouldnt be frustrated in the first place. Respect is earned through service, not demanded through canned replies

• 
  ManiAC (@HereIsMani13) reported 15 minutes ago

  @ACTFibernet Hi team, I raised a request for relocation with ticket number: SR10381244929734. I raised it around July 20 and we had no support with the reinstallation. I called support and tried chat, but to no avail. If this the support I'll get, I'd better switch to Jio-Fiber.

• 
  Arijit Majumdar (@Aar_i) reported 19 minutes ago

  @ACTFibernet The call centre based out of Blore, has no idea who the actual support staff is on ground. Total mismanagement of post sales service!

• 
  Akash (@akash_8a) reported 24 minutes ago

  @ACTFibernet ₹117 late fee despite paying on time, while your service was down for 5 days with no compensation. On top of that, I’m unable to connect to customer care. You’re quick to charge customers but unavailable when support is needed. Reverse the 117 charge