Paytm status: access issues and outage reports

Problems in the last 24 hours in Shillong, Meghalaya

The chart below shows the number of Paytm reports we have received in the last 24 hours from users in Shillong, Meghalaya and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Paytm Issues Reports Near Shillong, Meghalaya

Latest outage, problems and issue reports in Shillong and nearby locations:

• 
  🇮🇳Piyush🇮🇳 (@piyush211189) reported 9 minutes ago from Shillong, Meghalaya

  Hey @Paytmcare @Paytm, my wallet has sufficient money but the fastags are not working. Showing a note- balance low. The paytm care button has no such option. Help!!

• 
  Salakko Sangma (@salakkojsangma) reported 42 minutes ago from Shillong, Meghalaya

  Hey! @Paytmcare it's been more than 24hrs I haven't received any call from your executive when the stipulated time of reply is given 4 hrs. Nobody has reached out to solve my problem as of yet.

• 
  picku kuri (@picku_kuri) reported 51 minutes ago from Shillong, Meghalaya

  @Paytmcare ur 24/7 section is not working, showing error. Pls fix it. @vijayshekhar sir i need ur CEO Level customer support

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jagdeep Singh (@MLAJagdeepSingh) reported 4 minutes ago

  I have booked air ticket but wrongly I have press wrong date due to which I want to call you for refund but none of your customer care number is working it is very pathetic condition with Paytm with which I was doing lot of payments one of their number say you are not registered with us. I have just lost 6000 rupees but future I will not use Paytm and I'll suggest other also @Paytmcare

• 
  Chinmaya (@ChinmayaSaxena) reported 8 minutes ago

  @Paytm Data leak risks worth considering if not considered and addressed already. Maybe good for the @Paytm team to share how these are addressed. This is again in our long term interest as a nation. Quoted directly from Claude response (disclaimer- Not my personal views, please validate) 1. Prompt injection via tool outputs. Transaction descriptions, customer names, order notes — any field an end-customer can populate — becomes untrusted text once it flows through the MCP tool result into Claude's context. A malicious "customer" could put an injection payload in a payment note field, hoping it gets executed when a merchant later asks Claude to "summarize today's transactions." 2. Over-broad OAuth scopes. If the merchant's connected token grants read access to all transactions rather than scoped by team/role, any employee with Claude access effectively gets visibility into full settlement and customer data, bypassing whatever RBAC existed on the Paytm dashboard. 3. Context leakage across conversations/sessions. If the same Claude account is used for other tasks, payment data pulled into context in one thread could plausibly resurface via memory/summarization features if not carefully scoped — worth checking how PPSL scopes token lifetime and whether Claude retains tool outputs beyond the session. 4. Third-party model exposure. Payment data (PII: names, phone numbers, partial card/bank details, amounts) now transits through Anthropic's infrastructure as tool-call payloads, even if not used for training. That's a new data-residency and compliance surface — relevant for RBI data localization rules and PCI-DSS scope creep. 5. Credential/session hijacking. MCP connector auth tokens, if long-lived, become a single high-value target — compromise of the Claude account (weak password, no 2FA, shared device) could give an attacker read access to a merchant's entire payment history. 6. No mention of masking. The post doesn't say whether sensitive fields (card BINs, UPI VPAs, customer PII) are redacted/tokenized before reaching the LLM context — a real gap for a blog post about a payments integration. 🙏

• 
  Virinder K Kandhari (@kandharivk) reported 9 minutes ago

  Hi @Paytmcare @Paytm It’s been a week since I am unable to access my UPI on PayTM app and despite chasing your customer care, no resolution has been provided. Can you please arrange a call based assistance for a senior citizen like me? Please help!!!! Complaint no 200012492254

• 
  Karan Kasat (@KaranKasat) reported 10 minutes ago

  @Paytmcare Hello Team, I was trying to reach you over customer care number but it was not happening. Can someone please call me back on +91-9167834448? It’s a bit urgent

• 
  Rohit Kirar (@RohitKirar66329) reported 16 minutes ago

  Yesterday my friend deposit money in my account 60000 but it is not credited in my account I am very disappointed by your service please check it I am share you all images of avidence and bank statement please help me @Paytm

• 
  Dinesh🇮🇳 (@Redd63184Reddy) reported 18 minutes ago

  **** the paytm .no coutemer support .i have raised complaint 3 days ago still you didn’t solved that.dont ever use this ****** app @Paytm @Paytmcare #paytm

• 
  Surjeet Singh (@asksurjeet) reported 19 minutes ago

  @Paytmcare 1/6 @Paytmcare cc. @vijayshekhar I’ve been trying for the last 2–3 days and still cannot log in. At this point I no longer need Paytm. Please close my case. Thank you.

• 
  GS (@b_lifegoeson) reported 20 minutes ago

  Dear @Paytm @MyPaycare ,why is there no option to block a sender from sending money through your app? Don't you get it that money can be used as a tool of harassment? Or should I use you for promoting that harassment

• 
  kadam Soni (@KadamSoni3) reported 21 minutes ago

  @Paytmcare The problem is still not resolved. One issue has been fixed, but another is still pending. What’s going on? I’ve been using Paytm since 2021 and have never experienced this kind of problem before. Please resolve it as soon as possible.

• 
  kadam Soni (@KadamSoni3) reported 22 minutes ago

  Thank you @Paytm and @Paytmcare for resolving my issue. It took some time, but I’m glad it has finally been fixed. Thank you for your support and assistance throughout the process. Keep up the good work!