Spectra Outage Report in New Delhi, National Capital Territory of Delhi

No technician has visited my house or resolved the internet down issue yet since the service request was raised at 11.58 AM today @OnSpectra @OnSpectraCare

@OnSpectraCare @OnSpectra mhd Ghilmar Tassavur - my interment issue still stands unresolved for the service request shared

@OnSpectraCare So the problem will be resolved in the next 16 minutes @OnSpectra @OnSpectraCare without the intervention or presence or response from technician?

Do internet service providers need to be called and tracked via phone to fix online service after raising online service request @OnSpectra ? What is the point of raising the issue online then? There is a huge customer support lapse I have faced with this service provider

Internet still down, @OnSpectra SR at 11.58. Technician lead Delhi says he had no idea so he never checked online for the request took my call made excuses - SR22073488614. Problem not resolved or addressed. Not the first time work from home interrupted by internet lapse

@uditm I met with Mr Sumit Mishra escalation lead for buss cux. Trust me he is gem in your com . Rest fool us . He was working on my issue for 6 hrs going out of the box in night .spectra is losing customers you know it . Tip —Hire more like Sumit @OnSpectra

@OnSpectra worst customer service , worst network

@uditm @OnSpectraCare @OnSpectra A/c no. 184519 , kindly create SR internet is down from since today morning.

@OnSpectra @OnSpectraCare There's no point. I'm going to close your service post this month. I got no call. It's been over 24 hours. Thanks.

You're all talk, and no work @OnSpectra I am considering letting your service go.. worst is, I had this thought within the first month of taking your service, which made me think of the big mistake it was to get you as an internet provider. Something needs to be done quick.

.@OnSpectra I'm so disappointed with your #Internet Customer Service. I have been told for 2 days straight that I will get a "call" from you guys regarding a mere internal shift of #Wifi router and haven't heard from the technical team.

For a brand promoting reliable and amazing high speed #internet during #WorkFromHome / #WFH, your service as an internet provider is a shame @OnSpectra. It is disappointing because I REALLY SINCERELY requested your team to help me quick as my lease was getting over.

@VeenaChanchani @OnSpectra @reliancejio What a poor Internet Service Provider Spectra (A/c No.139851) who is not bothered to reply either mail or tweets whereas Reliance Jio quickly responded our tweets

@VeenaChanchani @OnSpectra @reliancejio Yet to get reply from Spectranet whereas Jio replied immediately & we are loyal customer of spectranet since years

@VeenaChanchani @OnSpectra @airtelindia No doubt Spectranets (A/c No.139851) services nowadays become Worst & they increases service charges without intimation & also disconnect services

Horrible customer service!! Internet has been down for 36 hours and no response from your customer service team!! @OnSpectra had better expectations from you

@OnSpectra Our Internet connection is down since more than 20 hours but no action Veena Chanchani (A/c No 139851) Delhi

@OnSpectra Hi my plan has been changed without my consent. I have been put on a monthly plan, when I used to pay every 6 months. I have even raised a service ticket but did not hear any thing - SR20062565910. My client id is 205139.

@OnSpectra such a horrible service. My internet is down for more than 24 hrs and inspite of multiple follow ups no help. I think I would need to file a legal complain

@OnSpectra @uditm @sardesairajdeep Spectranet now started true color of their working as in this Critical period Customer (A/c No.139851) has got no alternative but to be with Co as our Request for Quarterly payment only this time not accepted

@OnSpectra what the helpline for wifiscp service? Internet is down a you wifiscp portal does not even have a ticket raising system

@OnSpectra @OnSpectraCare Very very poor internet with too many service disruptions. I have to raise a service request every few days. Absolutely pathetic. Will consider shifting to another provider if this continues.

@OnSpectra @OnSpectraCare - can anyone look into my issue?

I am a resident of Gurugram and on Saturday I had placed a request with @OnSpectra to password change. They have an estimate time of 2 days to help me with it. And now they have closed the request without resolution. #Poorcustomerservice #SPECTRA

@OnSpectra @OnSpectraCare @uditm - poor service since long and now there is no one to assist. Below is my issue. No response from anywhere.

@OnSpectra - Poor service since long, need disconnection after using services since years. -Deco router provided to new customer but not me. - data capping is still there not on other carriers - slow speed and no permanent resolution yet. Tired to making complaints too.

@OnSpectra Need help regarding connection.

@OnSpectra terribly slow speed since yesterday in addition to frequent disconnection....no response from the service team ...planning to disconnect the services if no resolution..

@OnSpectra the issue number SR23023741274 was never resolved and you on your website have marked it as RESOLVED...why do companies like you even exist ....because you fool customers by providing BOT activated services which are PATHETIC as is the internet connection

@OnSpectra @WBAlliance @uditm You need to fix your service my inrmternet has not been working for 2 days and the service requests I raise keep getting closed saying that is issue is fixed it is causing a lot of inconvenience the new SR has the resolution time for tomorrow. This is utterly disappointing.