Spectra Outage in Gurgaon, State of Haryāna

@OnSpectra @OnSpectraCare The internet is not working and there is no other way to connect with you other than tweeting about it! On the customer care number the call disconnects abruptly and the #MySpectra app sucks

@OnSpectra Why don't you respond to a customer's email, tweet and DM? @OnSpectraCare

.@OnSpectra .@OnSpectraCare Is there any way to talk to your #CustomerService? The number 18001215678 is not reachable since Saturday. I had a word with your associate (Vaibhav) on Thu and Fri last week and was assured a call back, which never came Sad #CustomerExperience

No revert on mail, Call Center does not work, tweet does not help. Extremely poor Customer Service @OnSpectra @TRAI @jagograhakjago

@OnSpectraCare @OnSpectra I just received a reminder call for payment of bill. I just realised that my Bill for quarter is 1549+tax and till last quarter it was 1199+tax. I the checked my mail and did not find any communication. I then called Call Center, it was not working

@OnSpectra @OnSpectraCare team is there an update on my refund. Have not received any update. Does it takes so much time( more than 2 months) to process refunds. Seems you are working in 1950’s era to return customer’s money. @uditm running a company or a joke?

@OnSpectra Don't try to settle issues thro private messages. Do the root cause analysis and settle the issue permanently. Dont let me go for service providers who can control their instruments from mice attack. Jio or airtel customers in building nvr hv issues

@OnSpectra As expected you are concerned whether my current problem is resolved or not. You want to settle that thro private messages. Yes problem is attended everyday but at the cost of my 8-10 working hours average. No action to prevent recurring failure

@OnSpectra Hi I will like to bring you kind attention that i am facing frequent disconnection issue since almost a year now. Everytime I raise a complaint I am told to change the router. This router was provided bt spectra net. I have been chasing on emails but no response

@OnSpectra Always get mechanical answer from support - plz give us some time for last one month. Plz assist

@OnSpectra Almost one month since I am chasing support team for refund after you closed operations in Pune. CRM:00014813 - plz assist

@OnSpectra dear team, I would like to understand, your process around giving connection back to an existing customer who had disconnected / paused for 2 months while user was away to his home town. as I understand, existing customer cannot get connection back? Is it true ? Why

@OnSpectra @OnSpectraCare It's been 2complete days broadband is down and no proper response from the local team & no ETA till now. @uditm If the payment is delayed for a day you guys disconnect the service now its been 2 days without the service what action you guys gonna take.

Hi Team @OnSpectra, power problem in router since morning .. I raise a complain, but nobody contacted till now.. account No 223135 वाह रे डिजिटल इंडिया @rsprasad

@OnSpectra Very poor service. My connection is deactivated since March due to No service in my area. Following up for refund since then. No response. SR raised in your system getting closed with False commitments.