Spectra Outage in Delhi, National Capital Territory of Delhi

No technician has visited my house or resolved the internet down issue yet since the service request was raised at 11.58 AM today @OnSpectra @OnSpectraCare

@OnSpectraCare @OnSpectra mhd Ghilmar Tassavur - my interment issue still stands unresolved for the service request shared

@OnSpectraCare So the problem will be resolved in the next 16 minutes @OnSpectra @OnSpectraCare without the intervention or presence or response from technician?

Do internet service providers need to be called and tracked via phone to fix online service after raising online service request @OnSpectra ? What is the point of raising the issue online then? There is a huge customer support lapse I have faced with this service provider

Internet still down, @OnSpectra SR at 11.58. Technician lead Delhi says he had no idea so he never checked online for the request took my call made excuses - SR22073488614. Problem not resolved or addressed. Not the first time work from home interrupted by internet lapse

@uditm I met with Mr Sumit Mishra escalation lead for buss cux. Trust me he is gem in your com . Rest fool us . He was working on my issue for 6 hrs going out of the box in night .spectra is losing customers you know it . Tip —Hire more like Sumit @OnSpectra

@OnSpectra worst customer service , worst network

@uditm @OnSpectraCare @OnSpectra A/c no. 184519 , kindly create SR internet is down from since today morning.

@OnSpectra @OnSpectraCare There's no point. I'm going to close your service post this month. I got no call. It's been over 24 hours. Thanks.

You're all talk, and no work @OnSpectra I am considering letting your service go.. worst is, I had this thought within the first month of taking your service, which made me think of the big mistake it was to get you as an internet provider. Something needs to be done quick.

.@OnSpectra I'm so disappointed with your #Internet Customer Service. I have been told for 2 days straight that I will get a "call" from you guys regarding a mere internal shift of #Wifi router and haven't heard from the technical team.

For a brand promoting reliable and amazing high speed #internet during #WorkFromHome / #WFH, your service as an internet provider is a shame @OnSpectra. It is disappointing because I REALLY SINCERELY requested your team to help me quick as my lease was getting over.

@VeenaChanchani @OnSpectra @reliancejio What a poor Internet Service Provider Spectra (A/c No.139851) who is not bothered to reply either mail or tweets whereas Reliance Jio quickly responded our tweets

@VeenaChanchani @OnSpectra @reliancejio Yet to get reply from Spectranet whereas Jio replied immediately & we are loyal customer of spectranet since years

@VeenaChanchani @OnSpectra @airtelindia No doubt Spectranets (A/c No.139851) services nowadays become Worst & they increases service charges without intimation & also disconnect services

Horrible customer service!! Internet has been down for 36 hours and no response from your customer service team!! @OnSpectra had better expectations from you

@OnSpectra Our Internet connection is down since more than 20 hours but no action Veena Chanchani (A/c No 139851) Delhi

@OnSpectra Hi my plan has been changed without my consent. I have been put on a monthly plan, when I used to pay every 6 months. I have even raised a service ticket but did not hear any thing - SR20062565910. My client id is 205139.

@OnSpectra such a horrible service. My internet is down for more than 24 hrs and inspite of multiple follow ups no help. I think I would need to file a legal complain

@OnSpectra @uditm @sardesairajdeep Spectranet now started true color of their working as in this Critical period Customer (A/c No.139851) has got no alternative but to be with Co as our Request for Quarterly payment only this time not accepted

@OnSpectra Hi Team, I am your customer from last 7 yrs but raised connection deactivation request last month(CIN -185235), since then following for refund sent more than 20 mails and 10+ calls no solution. every time get standard reply and ur customer executives are not in sync

@OnSpectra Internet not working. Your technician marks complaint resolved without even visiting. Either resolve it or I am switching to some other better service provider

@OnSpectra What a pathetic service, has been chasing to get my connection done. No one is picking up the call the customer service is weirdly answering my query.

@OnSpectra Stupid don’t know know you shouldn’t have share anyone’s number like this on public platform like this. Things would have been different if you DM d me.

@OnSpectra Your after sale service is terrible. You only just care about increasing the sales, don’t give a Dammm about your customer’s problem.

@OnSpectra Why did you disclosed my previous request without resolving my problem huh. Is this how you steal money from people huh

@OnSpectra very terrible service. From last 20 days i am raising SR request for internal shifting from one room to another. You already took like 20 days and still my issue didn’t resolved your engineer already charged me money but. sr22073514158

@OnSpectra Hi, UNCR-62dcf317a76ef6000129cca2 net often disconnects from the connected device. Often asked to sign in so worrying.

@OnSpectra can u check pls without resolving marked resolve SR no SR22073512054. Really very frustrating service offered by spectra,

@OnSpectra frequent internet outages in Gurgaon and unable to log a ticket through self help app as well. Been in a queue to speak with customer service rep for more than 5 mins. Not sure what kind of service we are paying for?!