ACT Outage in Srīnivāsapuram, Coimbatore, State of Tamil Nādu

@anantklkrn @ACTFibernet Oh okay !! Not sure how long it will be down

@ACTFibernet - Services is been really poor, 3 hours there is been no internet in my locality.. called customer care they mentioned they were not aware untill I complaint

@ACTFibernet Hi trying to get your people regard my broadband issue but your representative not able reach

@sithhlordd @ACTFibernet Exactly man. Someone from @ACTFibernet called me today and in the afternoon for 10mims it was at 50mbps but now it's back to its original speed of 1.5mbps. The customer service guy told me my router was old. That old router still gives me 100mbps which is a decent speed.

@ACTFibernet what is the procedure to disconnect the connection. Customer care number is of no use

@ACTFibernet I too regret for taking @ACTFibernet . There is no one to look into the complaint raised . No option to reach out to the customer support . Poor nodal appallete .

@ACTFibernet you are undoubtedly the king of horrible customer service. State bank of India must really be dethroned in that front. You’re the boss!

On 30th July 2020, these @ACTFibernet guys said they’ll complete my disconnection and refund process in three working days. Poor people seem to be working on a different time zone. It’s been 2 months today and nothing has happened. Vera level ra neenga!

@ACTFibernet Internet is disconnected in Coimbatore.. its been more than 30 hrs still not resolved.. one service guy attended the spot but cannot solve. He escalated n left. Sry to say VERY POOR SERVICE .. grt disappointment 🚫

@ACTFibernet Frequent interruption No proper response from the so called Nodal Officer Customer Care guys can act as if there are no issues Brilliant 👏

@ACTFibernet Greetings, I've been constantly trying to downgrade my billing cycle to monthly but no help. Your call centre team is extremely inefficient. I called the local support person in CBE - extremely rude. Poor customer satisfaction. Call me. End of story - Moving to JIO

@ACTFibernet is terrible. The customer call centre is one of the most inefficient set-ups I've seen my whole life. Gave a request to change my plan to monthly 5 days back but no action has been done. They're too lazy to change the billing cycle. Preposterous customer service.

@ashokudayakumar @ACTFibernet Exactly. They have this shitty template response on Twitter but never call back. They suck real hard in terms of after sales. But I'm just inquisitive in terms of how they're super prompt and responsive interms of invoicing and billing.

@ACTFibernet preposterous. I raised a request for plan change and billing cycle change. It's been more than 48 hours. There's literally been no update from your end. Your after sales team sucks. Don't customers have other work? Your call centre is lousy, inefficient. Fed up - ACT

@ACTFibernet @BhubanTripathy This is preposterous. I raised a request for plan change and billing cycle change. More than 48 hours has lapsed. There's literally been no update from your end. Your after sales team sucks. Don't customers have other work ? Your call centre is lousy, inefficient. I'm fed up ACT

@ACTFibernet worst actfibernet team pay tha amount for new connection 3 days before . Executive and field officer both are no response

@keerthivarmann @ACTFibernet Lol I still remember - with ACT, one tweet on twitter I used to have a phone call in 15 mins and a technician at home by the end of day. Ippo thimiru vandhurchu - customer base iruku - irundha iru ila mooditu po kinda attitude.

@keerthivarmann @ACTFibernet Yeah. Thanks man. I was planning to switch. They're offering NETFLIX, Prime, Hotstar too along with JIO TV. And the cost is the same. I'm just worried if the service is upto the mark considering they're new in the market.

@BhubanTripathy @ACTFibernet True. This company is quite lousy in terms of service. They charge clients a premium but are super slow in fixing the internet. Last time, I lost 2 days. Now 1.5 days. No resolution. No customer satisfaction.The end for ACT is not far. It's a super competitive market #jio#airtel

Getting a H1B visa to the United States of America is definitely easier than getting a refund and disconnection from @ACTFibernet. You guys are really a pain. One month gone. Worst response.

@ACTFibernet your internet is down in ahmedabad since 12 in the night. your Executive told me it would be up by 930 in morning. it has not been restored yet . You don't have servers in ahmedabad and you treat ahmedabad customers like **** !

@ACTFibernet hey team do you have something called customer service or is it a smoke screen?

@ACTFibernet Hi Team, Worst broadband network bcoz of that bad response has shared by ur back end team still no clarification has been shared over it🤬🤬🤬🤬

@ACTFibernet Internet is not working. No response on complaint. 2 complaints in 3 days.. Really service is getting bad these days.

@ACTFibernet unable to contact with customer care. Call getting disconnect in between conversation. In need to wifi repeater for existing connection.

@ACTFibernet As if u guys can fix the issue real time ...

@ACTFibernet From 3month I have been giving this opportunity.. now it's my time to as for it . Can u guys can really fix the issue or no.. or u don't have anyone how can fix the issue?? What KARMA is this for me ???

@Airtel_Presence Yes pls.. save me from @ACTFibernet .. worthless services worthless customer service.. pls call @8217563422. As my mrng walk I have to call act every mrng. 560013.

@ACTFibernet @balamalladi @TRAI ACT couldn't reconnect my internet so I switched to another ISP. Now they are not giving refund. They simply close the existing refund request and raise a new one without any communication to the customer. And their customer care disconnect limes

@ACTFibernet Non of you all got in touch still with me and it’s been 24 hours you guys haven’t closed my ticket that was raised @ACTFibernet us someone work in ur team or you know only to take Bill and dint know what is coustomer service