ACT Outage in Coimbatore, State of Tamil Nādu

@ACTFibernet hopeless service by your person on 9566141007 Says he will arrange test router by Saturday and still not provided Now he does not even attend my call You and your employee follow the same ****** policy

@ACTFibernet horrible service continues... now have to take steps to go to consumer affairs.

@JioCare from last 3 days my fibernet connection is not stable. From 8am to 5pm is not working. Everytime when I try to contact @JioCare no response from them. I was happy with @ACTFibernet.

@ACTFibernet issue fixed got 35mbps and now back to their usual speed of less than 10mbps

@ACTFibernet hopeless service promise 100+ mbps get around 10mbps

@anantklkrn @ACTFibernet Oh okay !! Not sure how long it will be down

@ACTFibernet - Services is been really poor, 3 hours there is been no internet in my locality.. called customer care they mentioned they were not aware untill I complaint

@ACTFibernet Hi trying to get your people regard my broadband issue but your representative not able reach

@sithhlordd @ACTFibernet Exactly man. Someone from @ACTFibernet called me today and in the afternoon for 10mims it was at 50mbps but now it's back to its original speed of 1.5mbps. The customer service guy told me my router was old. That old router still gives me 100mbps which is a decent speed.

@ACTFibernet what is the procedure to disconnect the connection. Customer care number is of no use

@ACTFibernet I too regret for taking @ACTFibernet . There is no one to look into the complaint raised . No option to reach out to the customer support . Poor nodal appallete .

@ACTFibernet you are undoubtedly the king of horrible customer service. State bank of India must really be dethroned in that front. You’re the boss!

On 30th July 2020, these @ACTFibernet guys said they’ll complete my disconnection and refund process in three working days. Poor people seem to be working on a different time zone. It’s been 2 months today and nothing has happened. Vera level ra neenga!

@ACTFibernet Internet is disconnected in Coimbatore.. its been more than 30 hrs still not resolved.. one service guy attended the spot but cannot solve. He escalated n left. Sry to say VERY POOR SERVICE .. grt disappointment 🚫

@ACTFibernet Frequent interruption No proper response from the so called Nodal Officer Customer Care guys can act as if there are no issues Brilliant 👏

@ACTFibernet Greetings, I've been constantly trying to downgrade my billing cycle to monthly but no help. Your call centre team is extremely inefficient. I called the local support person in CBE - extremely rude. Poor customer satisfaction. Call me. End of story - Moving to JIO

@ACTFibernet is terrible. The customer call centre is one of the most inefficient set-ups I've seen my whole life. Gave a request to change my plan to monthly 5 days back but no action has been done. They're too lazy to change the billing cycle. Preposterous customer service.

@ashokudayakumar @ACTFibernet Exactly. They have this shitty template response on Twitter but never call back. They suck real hard in terms of after sales. But I'm just inquisitive in terms of how they're super prompt and responsive interms of invoicing and billing.

@ACTFibernet preposterous. I raised a request for plan change and billing cycle change. It's been more than 48 hours. There's literally been no update from your end. Your after sales team sucks. Don't customers have other work? Your call centre is lousy, inefficient. Fed up - ACT

@ACTFibernet @BhubanTripathy This is preposterous. I raised a request for plan change and billing cycle change. More than 48 hours has lapsed. There's literally been no update from your end. Your after sales team sucks. Don't customers have other work ? Your call centre is lousy, inefficient. I'm fed up ACT

@ACTFibernet When? Arrange me a call with the legal advisor and the decision maker to conclude and settle it down...

@ACTFibernet I have been contacting the ACT team through mail since a couple of weeks. I tried reaching out on twitter chat for a couple of days. This is the 16th consecutive day I'm posting my issue in public. When will the issue be resolved? When will I get JUSTICE???

@ACTFibernet @ACTFibernetHYD net not coming n u closed the ticket wow great service Ticket No SR10163592695574 is closed. If you are unable to access internet, please power OFF & ON the router to resume. To reopen send N to 9632711600. Team ACT n

Have been an ACT Fibernet customer for more than 6 yrs… Was on a 6M +1M prepaid plan.. moved my house and ACT confirmed that connection is not feasible. Four more months of service remaining, but ACT is refusing to refund the balance amount… @ACTFibernet - poor customer service

@ACTFibernet How many more days this will take now?? I need to login by 9pm sharp

@ACTFibernet Is it take 24 hours to take action. This is the resolution time I got as message confirmation.

@ACTFibernet Hi Team, Today there is no internet since 2pm, Bangalore Electronic City. CCE is telling engineer has attended other customer on priority basis so tomorrow he will come to my place. Its not at all acceptable. Phone number-7676628183

@ACTFibernet You are providing 75mbps connection but expect customer to get their own router which is ridiculous when @reliancejio & @airtelindia is providing router with broadband package. I want a connection that will be there but only thing I will have to worry is payment for subscription

@ACTFibernet The issue has not resolved. It is very much there and case has been resolved after assurance from local technician that he will assist immediately whenever I face issue. I don’t think you can call this a resolution.

@ACTFibernet Every second day you all give this problem and states that you're team is looking into it