ACT Outage in Secunderabad, Rangareddi, Telangana

Dear @ACTFibernet is there any technical support at ACT Fibernet, on Thursday I made a complaint regarding internet issue SR1017699949147, AC NO 101013664954, how many days to you want to resolve the issue, really I feel mercy on you people.

@manchusri @ACTFibernet Including their on line monitoring. So many unhappy folk but glad there is one happy customer - hope that can spread soon. 48 hour response is seemingly a fairytale - out nearly all week for me and still out.

@tpkumar1506 @ACTFibernet I know!! We have a BSNL connection at home. To be fair, so far I have had no problem with ACT in the last year.

@ACTFibernet hope my issues gets resolved don't send me the bill

@ACTFibernet Any update on my req raised on 9866743251. If you can fix these issues stop promoting urself in Hyd. U say u are best, u are are more than worst. Just a small switch issue takes ages to resolved. Bill gets generated on time

@ACTFibernet Yes the service has been restored but only after 36 hours which is not good....I

How did you close this ticket without resolving the issue @ACTFibernet

Waiting for @ACTFibernet to restore my connection! SR1017700000722. Down for almost 24 hours now.

@ACTFibernet Why do I have to keep trying customer care number which is very difficulty to connect with your team. We have connectivity issue since 2days. It's is frustrating. A/c.101008784486

@pashapt @ACTFibernet No deffimation. I just want the service I paid for and to know if others are getting it.

@deep_vlogs @youbroadband You made a mistake brother your hard earned money is gone in drain. They won't respond and internet will always be down, better ask for refund and go for @ACTFibernet. I'm suffering since 6 days and new connection just 15 days now and I used internet for hardly 4 days & its down

@ACTFibernet Your network is not working it always gives problem

Worst service ever from an ISP in Hyderabad. Relocation request put 3 weeks ago. Your employees redirecting calls to each other. @ACTFibernet @ACTFibernetHYD

@ACTFibernet My internet is not working daily for 5 hours in the noon and there is no Customer Care also. Fyi...I am going to pay 50% only this month. Account id - 101007173376

@ACTFibernet After 24 hours you respond bloody hell its time to kick you guys now...who will resolve my speed issue

@ACTFibernetHYD @ACTFibernet S-4, Saregama Apts, #shaikpetnala Wi-Fi not working. Yellow triangle. #DNSServer not responding. #SOS

@ACTFibernet #Hyderabad S-4, Saregama Apts, shaikpetnala Wi-Fi not working. Yellow triangle. DNS Server not responding. #SOS

@ACTFibernet I got new connection 4 days back. Even I paid for 6 months. But still ,no one came to my house to install the service! I've called the local ACT people,but they don't lift my call! tkt number: SR1017131789140 #worstservice #ShameOnYou I want my money back 😭

@ACTFibernet I got new connection 4 days back. Even I paid for 6 months. But still ,no one came to my house to install the service! I've called the local ACT people,but they don't lift my call! tkt number: SR1017131789140 #worstservice #ShameOnYou I want my money back 😭

@ACTFibernet horrible service provided by your company. Have paid full amount for 6 months last sunday( 26/5) but still waiting for Wifi installation. Refund my money. Ac no. 101672134736. Resolve it ASAP.

@ACTFibernetHYD @ACTFibernet you guys scewed up my connection twice this month... Is it a mistake to pay for 6 months of your service...

@ACTFibernet then what about the work which Im supposed to do believing that there is not interruption in my internet services. I never expected this. My work is abruptly stopped. Worst service by you.

@ACTFibernet @ACTFibernetHYD What the hell, I face internet problem and tried reaching u on 9121212121/7288999999/04066272727 and you know what all lines are busy from past 5 hours.I need to know the problem and in need of Internet now. Respond 1st

@ACTFibernet You have a great communication among your self. Everybody I spoke to today gave the response. but the issue is not solved yet.

@ACTFibernet No update on the connectivity issue and ticket was closed by itself... this is ridiculous and unacceptable!!!!!!

@ACTFibernet Wow, that was fast. Issue resolved just now

Hey @ACTFibernet @ACTFibernetHYD , there is no connectivity for last 24 hours. Complaint number SR1016159213172 is registered but no resolution yet. Please assist

@ACTFibernet When can I expect this issue will be resolved. It has been 4 days now without internet. We have cable in new flat and only thing is to enable port. Reached multiple times to customer service and it is not helping at all.... 😡

@ACTFibernet @ACTFibernetHYD It has been 3 days I had raised shift request of my internet. Issue is still not resolved and contacted multiple times to customer care for expedite but no progress. Ticket no: SR1015835843116. Please do the needful ASAP..

@forum_consumer @ACTFibernet @ACTFibernetHYD since three days I'm complaining about net connection issue please can some look into this

@ACTFibernet @ACTFibernetHYD No response on 66272727 number where to register my complaint no internet connection since past two days is there someone to look into this. Location Malakpet Hyderabad behind Afzal Nagar Majid

@ACTFibernet @ACTFibernet till now I didn’t get any update yarrr, are you seriously providing the service 1 week over

@ACTFibernet how bad service you are providing yar when ever I called customer service they are lying 🤥 always, not 1 /2 days yar almost 1 week no one taking issue seriously in my apartment more then 5 customer are impacted, close the issue by eod or else I’ll go to consumer cot

@ACTFibernet internet service is not working from last 6 days and daily I’m calling to CC and they are telling it will resolve with in 24Hrs how many 24hr you will take yar (Ramani/praveen and 3 more people I spoke in last 6 days) my account mobile number 9700199219

@ACTFibernet Thanks for following up, unfortunately the issue seems to continue. However, you team has resolved and closed the ticket even upon reopening!

@ACTFibernetHYD @ACTFibernet Your ACT Fibernet Ticket no:SR1015624468312 has been registered. I’ve slow internet issues for few months now each time I raise a complaint some random guy calls and says issue fixed. It works fine for a day or two, however, same issue continues!!

@ACTFibernet internet down for a day, no response from customer care

@ACTFibernet service request no.1015383136872 It's been almost 40 hours since my internet is not working. This is the second time this is happening in the same month. If you cannot provide internet in some areas then just let the consumer know rather than selling them a lie.

@ACTFibernet internet not working, cell no 9849194366, Kindly depute your technical guy to resolve the issue

@ACTFibernet . Pathetic service at lal Bazar, TRIMULGHERRY. Internet gets disconnected for no reason. This is 5th complaint in 2 weeks. Your technician's fix something and close the ticket but the problem arrives once he leaves. Need action. Not paying sure until it is resolved.

@ACTFibernet very worst customer service no one is receiving my call since 3 days Account No: 101014304063 Mobile No: 8919995993

@ACTFibernet @ACTFibernetHYD I’ve had enough of you peeps. You had one job. Provide internet. Go start a pan tapri instead. Net goes off randomly during the week! @HathwayBrdband @hyd_Hathway Can only help me i think.

@manojsinhabjp @Secretary_DoT . Dear sir y r u even giving the permission for such agencies like @ACTFibernet who wants to loot money and doesnt provide a good service. India going forward in digcommunications , @ACTFibernet taking them backward still.

Are you even tring to solve this. Or u r just simply hiding under the hood that its resolved... @ACTFibernet u are not able to manage ur field service agents. Same issue evy month.. and an unproduvtive customercare. Fools !

@ACTFibernet In how many days you will resolve this issue. @ACTFibernetHYD its hell frustrating now. We are not getting internet since morning. Is there any resolution to get rid of this issue. @HathwayBrdband @hyd_Hathway please help them to resolve their issue in providing internet.

@ACTFibernet How many times you will fix the issue. You people can not provide good service. Learn how to do business. Its everyday issue internet is not working. You have setup at my roof. Please remove it from my roof.

The worst internet provider @ACTFibernet @ACTFibernetHYD again there issue in services of internet. @HathwayBrdband please reach us.

@ACTFibernetHYD @ACTFibernet more than 72 hours interent is not working. Great job. No action till now. Do not force me to switch to @HathwayBrdband. Its now getting awful service provider in India. Enough is enough

@ACTFibernet Issue resolved ... Pls take out the power box out of my place as discussed

@ACTFibernet cab you please update us regarding internet services, as internet is not working from morning. Area - Image Garden Madhapur Hyderabad Region.,

@ACTFibernet @ACTFibernetHYD i wrote emails to Nodal officer hyderabad, appellate.authorityhyd & customer care. BUT NO RESPONSE.

@ACTFibernet No internet since sunday and not even a single update from Act team !! Planning to throw the box outside which is of no use !! SR1017864694682 is the request number and the expected resolution date is 25/06/2019 by 9 pm 😂😂

@ACTFibernet Being one of the biggest ISP in Bengaluru I guess there is no SLA that ACT maintain to respond to customers mails. June14 ,no response followed up on 19 w/o answer, called customer care and they said mail not received, sent again on 21, till date no response!

@ACTFibernet Super Service Reply after 3 days... 👌👌👌👌💐💐💐💐💐

@anoopdarshanr @ACTFibernet Same here at Hyderabad. Can't find login screen for some reason.

@ACTFibernetHYD @ACTFibernet please resolve issue sr1017773585672 at earliest else return my money for 6 month, worst service, for sure not gonna continue with you :(

@ACTFibernet 9686144589. If u guys don't fix the issue by tomorrow 1 PM as conveyed by your customer service executive, u better be sure that u are losing a customer forever. you service is worst. I hope a good company can hit broadband market and teach u a lesson.

@ACTFibernet can you pls update ur customer care support.. Call connects once in 3 days after waiting for 2 hrs.. No Internet from 3 days.. Not sure whom to escalate

@ACTFibernet From Sunday evening itself it stopped working , no one has responded to my complaints. Such a bad service.

@ACTFibernet is someone listening / working at ACT, there has been no response, even after raising complaints, 4 issues with more than 70 hours outage in last 2 weeks, closing ticket without resolution, unprofessional support over helpline