ACT Outage in Secunderabad, Rangareddi, Telangana

@ACTFibernet Hi ACT, @ACTFibernetHYD My account complaint details see below, SR10127077630972 has been registered. Account Number is 101012824302 Userid Ticket details for your reference Ticket No:SR10127077630972

@ACTFibernet @ACTFibernetHYD ...[3] Whoever is in Hyderabad and trying for a new connection Please do not go for this worst service provider. There are many other internet providers around the city go for them.

@ACTFibernet This was once a good service provider and now it is undoubtedly the worst internet service provider. Its been 14 days since I applied for a shift in connection. The technician reached out after 10 days and then left the work undone...

@ACTFibernet Your service is pathetic. I lodged a complaint 3 days back n the net connectivity problem is yet to b resolved. You seem to take customers for granted.

@ACTFibernet I am loosing my patience. Since last two days I don’t have Internet at my place after several calls I am unable to get through. Your call waiting in more than 30+. The most unreliable service. #FixInternet

@ACTFibernet @ACTFibernetHYD Facing Issue to get Connection in my place in Hyderabad, Our neighbours has the connection, But we can’t, Tried from all the sources. Need help urgently

@ACTFibernetHYD @ACTFibernet I cannot connect to my Wi-Fi network, when tried calling customer care it never connects. What should I do. fyi, 10th is the due date for bill payment. Need an immediate solution now. #worstservice

@ACTFibernet How many more support tickets would it take for your team to fix issue permanently. We always have one of the link switches down and I do not have internet for 2days. Next time I'll move to jio giga SR10122977578562 SR10120855865162 SR1018860681992 SR1018182950552

@ACTFibernet @ACTFibernetHYD HI team can you provide me TL details who's dealing below complaint. Your ACT Fibernet Request SR10121201075102 is expected to be resolved by 9/7/2019 11:00:00 AM

@ACTFibernet Still no resolution! 2 days without internet! @TRAI This is the kind of service the internet companies in India offer.

@ACTFibernetHYD @ACTFibernet the support is pathetic it’s been three days!!

@ACTFibernet there has been many instances of disconnection. Though escalated, still not resolved permanently. SR10120794663452. Here is SR no. We have a list of pending works based on this connection. Hoping a quick and best solution

@ACTFibernet you have worst service in industry. Internet cuts off right on holidays Waiting for jio fibernet.

@ACTFibernet internet not working since yesterday. Complaint done in the afternoon. Pathetic service, no response at all. Waiting for Jio Fiber. My registered no is 9963553183. My alternate no is 7013704296

@ACTFibernet Issue not yet resolved , the ticket got closed. My internet services have been suspended as the due date is up. Please help!!!!

@ACTFibernet Is resolved, why can't u make it problem free. I a month thrice I get a problem.

@ACTFibernet Sent the same. I expect a no response or resolution from you as always.

@ACTFibernet This is very bad on ur part since 3days internet is not working we are giving complaint but the issue is not solved from 3 days l am requesting you to kindly solve the problem as soon as possible

@ACTFibernet absolutely pathetic. Internet down more than 24hrs. No representative picks call. Enjoying with customers money..aren't you ashamed.

Worst service from ACT fiber net. No service from the past 2 months and now they want me to pay the bill @ACTFibernet

@ACTFibernet Your ACT Fibernet Request is expected to be resolved by 7/22/2019 04:00:00 PM T&C apply. 5 days!!! Great customer service standards @ACTFibernet @ACTFibernetHYD no wonder you are losing customers!!!

@ACTFibernet #SR1019661786742 You are spoiling my sunday dude. It's been more than a day i have registered a complaint & it didn't get resolved till now. Every month this happens, is it a protocol for you guys to cut the internet for once in a month. Pay back the time i have lost

Not able to connect to the internet since 3 pm on 18th July. Your service standards are dropping steadily @ACTFibernet @ACTFibernetHYD : Your ACT Fibernet Request SR1019472513762 is expected to be resolved by 7/20/2019 11:00:00 AM.

@balamalladi @ACTFibernet worst service ever experienced..new installation pending...no CC Connectivity..9063099949..no response from customer care

@ACTFibernet made payment..promised Installation on 15th July..can't wait anymore..no CC service . cancel my subscription refund.-9063099949

@ACTFibernet I was told the same thing yesterday and was promised resolution by day end. Still nothing.

@ACTFibernet I was told that my issue will be looked into and it's been more than 4days now and no one has responded. I want the battery to be replaced for ur Hub in my apartment as there is no back-up whatsover when no power. Do something

@ACTFibernet Worst service experience. No response either from the customer care nor from the feild executive when interruption occurs, didn't expect this from such a big internet network provider. Very much disappointed @ACTFibernet @ACTFibernetHYD

@TRAI @ACTFibernet your network is the worst in town, where internet is used the most in weekends & every weekend there is an outage. Third class service issue & we've paid for full year in advance & we don't get and refund for service not given. 4days/month = 1½month/year.

@ACTFibernet It's been 3 days. Not even a phone call from your team to give some assurance. I would appreciate someone calling me to let me know when we can expect the problem to be resolved.

@ACTFibernet unable to connect to customer care, sent u DM

@ACTFibernet It's match day and I am very dependent on your internet... Please please resolve the internet issue 1018182950552

@ACTFibernet No follow up post this. Customer service actually hung up on my call. Day 7 of no internet. #shameonyou

@ACTFibernet Sorry. outage for alomost 10 days.

@ACTFibernet Sorry outage for 10 days

@ACTFibernet Very Sad, into the fourth day, and the problem still unresolved. As a customer I think I have the right to know what the problem is, and its progress status. A courtesy call with an explanation could have done wonders. That's too much to expect I guess.

@ACTFibernet If you as a corporate have an iota of shame, start caring for the customers before some competitor takes it away from you. And finally, it's 48hrs, and my problem is yet to be attended and resolved. Fix it.

@ACTFibernet Dear ACT Team, with reference to my complain (Ticket Ref# SR1017857379066), I would like to very humbly put across, ACT is THE MOST Shameless and Pathetic Service Provider I've ever come across all my life.

@ACTFibernet : terrible service , terrible customer service go to hell

@ACTFibernet Thoroughly disappointed and let down by your abysmal internet and customer services. Four days of no service & still counting.

Dear @ACTFibernet is there any technical support at ACT Fibernet, on Thursday I made a complaint regarding internet issue SR1017699949147, AC NO 101013664954, how many days to you want to resolve the issue, really I feel mercy on you people.

@manchusri @ACTFibernet Including their on line monitoring. So many unhappy folk but glad there is one happy customer - hope that can spread soon. 48 hour response is seemingly a fairytale - out nearly all week for me and still out.

@tpkumar1506 @ACTFibernet I know!! We have a BSNL connection at home. To be fair, so far I have had no problem with ACT in the last year.

@ACTFibernet hope my issues gets resolved don't send me the bill

@ACTFibernet Any update on my req raised on 9866743251. If you can fix these issues stop promoting urself in Hyd. U say u are best, u are are more than worst. Just a small switch issue takes ages to resolved. Bill gets generated on time

@ACTFibernet Yes the service has been restored but only after 36 hours which is not good....I

How did you close this ticket without resolving the issue @ACTFibernet

Waiting for @ACTFibernet to restore my connection! SR1017700000722. Down for almost 24 hours now.

@ACTFibernet Why do I have to keep trying customer care number which is very difficulty to connect with your team. We have connectivity issue since 2days. It's is frustrating. A/c.101008784486

@pashapt @ACTFibernet No deffimation. I just want the service I paid for and to know if others are getting it.

@ACTFibernet @reliancejio I’ll search everywhere and see if anyone else is facing this same issue and I’m sure that’s the case. I’m convinced that you guys don’t have anyone working in your customer service and you are just fooling people.

@ACTFibernet Guys, Please address oops atleast acknowledge users issues for the existing services. I have requested for disconnection on 13th Aug after experiencing no service from 1st Aug, till now no action and no refund. Everytime I call same response, our team will call you with in 24 hrs

@ACTFibernet been more than 24 hours since our Internet has been down..Technician never came.. Customer care did not help. Pathetic service.. Absolutely ridiculous that it takes more than 24 hours for you to work on complaint on Internet which is so very crucial in present world

@ACTFibernet not working in my home. Paid annual bill and now I am repenting. Wish I had never taken your annual plan. @JioCare @reliancejio when are u launching in my area

Irresponsible @ACTFibernet , recurring issue of no internet despite multiple false promises. Ref SR10227815985052. @DoT_India @jagograhakjago please help in dealing with this

So far the worst experience ever in seeing up a Android box. #Act4kStream at this rate not even sure if you can sustain a customer for 6 months of trial period. During setup I get "Invalid MAC ID" error and your tech support are learning about this the first time. @ACTFibernet

@actfibernet Pathetic service no sync between CC, BILLING DEPT AND BACKEND DEPT AND RETAINING DEPT. Promised something to retain after that billed for what was promised to wave off. After 3.5 years saying good bye. Can please ensure refund and collection of router is done faster

@ACTFibernet .. your support system sucks to the core, we are without net connection and ticket raised is closed without any response. Forced use Twitter to escalate

@ACTFibernet worst experience with the internet and guess what . Worst customer care service. IVR Keeps in queue and when you reach call cuts automatically . My act id is 101748383207 If you have some shame please act @ACTFibernet @ACTFibernetHYD Act Or close connection

@ACTFibernet First time user. Started using the service on sunday. The internet is not working since monday noon. No customer support. Everytime customer care number says queue no at 30 and get disconnected after waiting over 40 mins. Pathetic experience.