ACT Outage in Secunderabad, Rangareddi, Telangana

@ACTFibernet internet outage since yesterday. Service request raised but the status is closed without resolution. Had to reopen the issue. During this crisis time, connectivity is critical to meet our business deliverables. Please resolve on high priority#SR10137596326502

@ACTFibernet can i know the status and timeline or have you left us without any service..i am not able to use internet

@ACTFibernet my net is working very slow and the connecting is too weak

@ACTFibernet I'm unable to reach on CC numbers 9121212121 & 7288999999 I need the resolution on plan upgrade asap Please help Reg number 8143494764

@ACTFibernet I was following with one of your agent prabhu prabhakar-I'd 15437 regarding the internet setup and have made a transaction for your data services on friday, he promised me that he will be setting it up by monday but now isn't responding. Help me!

@ACTFibernet pls advice on the below ticket no SR10136978219722 . In wake of covid 19 we expect quick and professional service from Act .

@ACTFibernet Hi Team, I am unable to reach your support team on mentioned number 7288999999 and 91212 1212. I have raised request no:SR10136647014735 which was closed without fixing and your technical associate who addressed this issue is very rude. Can you kindly arrange a call

Hello @ACTFibernet @ACTFibernetHYD There's no internet from the past 2 days in my area and there is no proper response from your team . I am working from home and how do you expect me work without internet. I need an immediate resolution

@HathwayBrdband Acc: 1120000574 Might as well go for another ISP. #hathwaybrdband sucks. #actfibernet Coming to you 😂😂

@ACTFibernet @ACTFibernetHYD I raised concern a week back and no one is responding to look in to my issue, authentication error on new device connection, pls help or refund it's high time

@ACTFibernet @ACTFibernetHYD Please either look in to my issue or refund, no one responding since days

@ACTFibernet @ACTFibernetHYD how many days I need to wait to resolve an issue.

@ACTFibernet @ACTFibernetHYD issue persists since a week... with no help... no one called me till now

Again my internet connection not working please provide permanent solution  Regards, Wiquar Ahmed 9989813119 @ACTFibernet

@ACTFibernet @ACTFibernetHYD issue not resolved with authentication issue when ever connecting new device

@ACTFibernet ONCE AGAIN NO INTERNET TODAY. Check for No. & Customer ID in DM

@ACTFibernet The worst service from #actfibernet we had taken 1 GBPS plan of 7999/- Almost 5 days problem has not resolved yet. Account 101008734978 LeadIT -. Rahul. Act fiber they don't have the escalation matrix contact details.

Hello, i live in Hyderabad "Hakimpet"I requested for new connection and waiting since seens 20days for new connection @ACTFibernet I tried to contact many times were no one is responding. please look into this issue my ph. no:- 9573585604 @ACTFibernetHYD

@superb_singh @ACTFibernet Yes ✅ bro wrest cs support

@ACTFibernet please help me out to downgrade my plan

@ACTFibernet Problem was Resolved by your Technicians & changed the cable too by Ankamma Rao(ID 15124) & Durga Prasad (ID 25536)

@ACTFibernet Once Again NO INTERNET. Often there is Interruption in Internet. We pay Annually, and Regret for paying. Advertisement is Big & High but Uninterrupted Service is not there.

@ACTFibernet can you kindly fix this issue at earliest. Ticket no:SR10135218838132. City - Hyderabad

@ACTFibernet You have one of the worst customer care service in India.. you don't have proper customer care number also.. wat the hell.. If we stopped paying bills.. you'll start sending msgs,mails & Cal's.. But if we ask for customer care service...no answer @ACTFibernetHYD

@ACTFibernet My internet connection is very slow and intermittently goes off

@ACTFibernet @ACTFibernetHYD "Dear Customer, your account no. 101344908294 is registered for installation. Our team will ensure fastest possible activation" can you pls ensure installation ASAP, if not "fastest"

@ACTFibernet @ACTFibernetHYD what lousy service are you providing , no internet for 3 days now. What do u want me to do , move to another service provider. @reliancejio @Airtel_Presence can you help me with you your plans and arrange a call back.

So @ACTFibernet is cleverly making *illegal* agreement with owners for not allowing any ISP except ACT. I’ve registered for Airtel which is available in my area. Formalities done, but at the end owner objected to it. He isn’t telling me to install Act but raising security issue!

@ACTFibernet I am your customer since 2013. I requested for resetting my router as I had forgotten the password to share my WiFi. I raised this ticket and it was closed just like that. Please attend to it tomorrow without fail.

@ACTFibernet Hello team,kindly respond to this ticket its urgent. Your complaint has been registered with the concerned team. Ticket Number: SR10133693225978. None of your customer service numbers work.This issue is not resolved yet.17 Dec i placed a complaint

What a pathetic service @reliancejio @JioGigaFiber_ no proper answer from customer service for set topbox even after paying for gold plan @ACTFibernet service is far better than you and before the speed was 90mbps but know not even getting 50 mbps😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

@ACTFibernet As mentioned the net is not working!

@Paytm i have paid broadband bill today and from my account money is also deducted and still the @ACTFibernet page shows no update in the payment history and still no internet please help 🤓

@ACTFibernet Most unprofessional service despite paying the due does not activate the service and no response from customer care pathetic service.

@ACTFibernetHYD @ACTFibernet Pathetic service no reponse from team,internet disconnects 4-5 times each day f***ing management does nothing for the customers

@ACTFibernetHYD @ACTFibernet Where ever you move , service us going to be parhetic as always few more weeks waiting for JioFiber

@ACTFibernet But customer service is worst and connectivity also Raised a complaint on 15th Nov no response from you

@ACTFibernet the services you provide and terrible and people you hire are so incompetent that they fail to respond even after 72 hours of booking complaints and calling them multiple times. I wish to book a complaint in consumer forum

@ACTFibernet Wow what an early reply.Your service Engineers wont lift calls on time and if signal is gone and we complaint,they will reply very late and wont lift calls even we call for 20-30 times.Punctuality is required .so when you recruit them..see this is as a first quality.

@ACTFibernet Hello Team, internet is not connecting since morning 10 am.kindly fix it ASAP. Ticket deatils: SR10132082740580

Worst network and their worst customer service @ACTFibernetHYD @ACTFibernet

@ACTFibernet As per my conversation, the resolution is under observation....

@om41r @ACTFibernet Their service has been nothing short of atrocious. I have experienced the same.

The worst experience with you people @ACTFibernet the internet speed is very slow..unacceptable this is ..#2019MadeMeRealize #actfiber

@ACTFibernet First of all make sure that you’re providing uninterrupted service for at least a week. Ek Number FALTU n FRAUD acting ACTing network which never works.

@ACTFibernet @ACTFibernetHYD Been over 36 hours now and no connectivity yet. Way to go ACT. This is how @_DigitalIndia is going to progress. Tired of calling customer care. Worst ever service.

@ACTFibernet over 8 hours since no connectivity. And we call it Digital India. Ridiculous service and ridiculous customer care. Will be changing my ISP very very soon. @reliancejio Your time to take over and show these guys what true service is. Hope you don’t disappoint.

@ACTFibernet New connection promised within 49 hours in Jubilee hills rd 86,after taking payment is not yet done, more than 200 hours over,very poor service from Act, staff are rejecting the calls, when called for update, I am calling daily, very stressful and unprofessional

@ACTFibernet I subscribed for new act connection in Jubilee rd 86, on 2nd October, executive promised me connection within 48 hours, but as of now (192 hours have passed), I am still waiting for connection, poor service and execs dont answer the calls, they reiect your calls.

@hchawlah Could you help me with my Wifi connection of @ACTFibernetHYD .. It goes down very regularly and there is absolutely no response from their local team @ACTFibernet

15 days Huh!! @ACTFibernet This is too much. You don’t have anyone to call the customer to atleast give an assurance. I am following up every single day. Application ID: 102369693436 #hopeless #ACTFibernet #badExperience #internet #Essential #ACT

Till now I didn't get any response from @ACTFibernet about the delay. When I tried to contact the agent, he won't answer the call. Dear Act don't brand yourself as best service provider. You're not fit for that. I need refund as you failed to install. My account no. 101374532661

@ACTFibernet requested long back for shifting my connection & there is no help, even though have already paid for 6 mon. In this time when internet services are so essential for IT prof who are on #wfh. I urge you to take my request seriously, our work is getting affected.

@ACTFibernet is the worst internet service provider in Hyderbad. I made a payment for new connection on Sunday 22nd March and today is Sunday 29th March. Act executive and customer care promised to give internet connection within 48 hrs. 1/2

Please upgrade more data in present time of lock down #CoronaLockdown #ACTFibernet @ACTFibernet

@ACTFibernet When your team.attending customer complaints

Atleast don't play with us during country shutdown as we are fully depend on your service for office work. Internet speed is worst than 2G network @ACTFibernet

@itzbsp @Pornhub @reliancejio @airtelindia @ACTFibernet @HathwayBrdband Shit your practice matches are now banned 😂

@ACTFibernet #ACTFibernet The worst service ever, don't purchase Act.. I don't have any other options in my area so I'm stuck to these people.. Please look for other options before considering Act.

@ACTFibernet 24hrs still the same poor speed or customer support .