ACT Outage in Annāram, Rangareddi, Telangana

The worst experience with you people @ACTFibernet the internet speed is very slow..unacceptable this is ..#2019MadeMeRealize #actfiber

@ACTFibernet @ACTFibernetHYD Been over 36 hours now and no connectivity yet. Way to go ACT. This is how @_DigitalIndia is going to progress. Tired of calling customer care. Worst ever service.

@ACTFibernet over 8 hours since no connectivity. And we call it Digital India. Ridiculous service and ridiculous customer care. Will be changing my ISP very very soon. @reliancejio Your time to take over and show these guys what true service is. Hope you don’t disappoint.

@ACTFibernet New connection promised within 49 hours in Jubilee hills rd 86,after taking payment is not yet done, more than 200 hours over,very poor service from Act, staff are rejecting the calls, when called for update, I am calling daily, very stressful and unprofessional

@ACTFibernet I subscribed for new act connection in Jubilee rd 86, on 2nd October, executive promised me connection within 48 hours, but as of now (192 hours have passed), I am still waiting for connection, poor service and execs dont answer the calls, they reiect your calls.

@hchawlah Could you help me with my Wifi connection of @ACTFibernetHYD .. It goes down very regularly and there is absolutely no response from their local team @ACTFibernet

@ACTFibernet port is down.. happened 2nd time in a span of 3 days.. please help

@ACTFibernet @ACTFibernetHYD Please let me know the status of SR10130949239282 as there’s no response from your customer care on phone or mail.

@ACTFibernet No internet for the past two days ! False promises every where that the issue will get resolved by one day , two days. No response , no action ! The service is at worst! For the first time , I felt why I am using this for the past 10 years ! SR10130809808722

@AnushaRuth @ACTFibernet @ACTFibernetHYD Talk to the Nodal Office they ll tweak things and fix it

Hello @ACTFibernet , unable to use internet for last 2 hours. Please help.. Unable to log a service ticket on your app, so contacting on twitter

@ACTFibernet kindly take action on tickets raised. There is a fiber cut in our society complaint has raised but still no response from your team since 2days. Number:SR10128526672368.

My complaint is yet to b resolved after all the trouble-shooting suggested by @ACTFibernet, n I get this message: Dear Customer, your ticket is being closed. If UNRESOLVED, you can escalate it to us, by just forwarding this SMS to 8008250000

@ACTFibernet Hi ACT, @ACTFibernetHYD My account complaint details see below, SR10127077630972 has been registered. Account Number is 101012824302 Userid Ticket details for your reference Ticket No:SR10127077630972

@ACTFibernet @ACTFibernetHYD ...[3] Whoever is in Hyderabad and trying for a new connection Please do not go for this worst service provider. There are many other internet providers around the city go for them.

@ACTFibernet This was once a good service provider and now it is undoubtedly the worst internet service provider. Its been 14 days since I applied for a shift in connection. The technician reached out after 10 days and then left the work undone...

@ACTFibernet Your service is pathetic. I lodged a complaint 3 days back n the net connectivity problem is yet to b resolved. You seem to take customers for granted.

@ACTFibernet I am loosing my patience. Since last two days I don’t have Internet at my place after several calls I am unable to get through. Your call waiting in more than 30+. The most unreliable service. #FixInternet

@ACTFibernet @ACTFibernetHYD Facing Issue to get Connection in my place in Hyderabad, Our neighbours has the connection, But we can’t, Tried from all the sources. Need help urgently

@ACTFibernetHYD @ACTFibernet I cannot connect to my Wi-Fi network, when tried calling customer care it never connects. What should I do. fyi, 10th is the due date for bill payment. Need an immediate solution now. #worstservice

@ACTFibernet How many more support tickets would it take for your team to fix issue permanently. We always have one of the link switches down and I do not have internet for 2days. Next time I'll move to jio giga SR10122977578562 SR10120855865162 SR1018860681992 SR1018182950552

@ACTFibernet @ACTFibernetHYD HI team can you provide me TL details who's dealing below complaint. Your ACT Fibernet Request SR10121201075102 is expected to be resolved by 9/7/2019 11:00:00 AM

@ACTFibernet Still no resolution! 2 days without internet! @TRAI This is the kind of service the internet companies in India offer.

@ACTFibernetHYD @ACTFibernet the support is pathetic it’s been three days!!

@ACTFibernet there has been many instances of disconnection. Though escalated, still not resolved permanently. SR10120794663452. Here is SR no. We have a list of pending works based on this connection. Hoping a quick and best solution

Dear @ACTFibernet how many times I have to face connectivity issues in a month, please let me know. check my complaint history and reply me, SR10120791566252 kindly resolve the SR NOW.

@ACTFibernet you have worst service in industry. Internet cuts off right on holidays Waiting for jio fibernet.

@ACTFibernet Issue not yet resolved , the ticket got closed. My internet services have been suspended as the due date is up. Please help!!!!

@ACTFibernet Sent the same. I expect a no response or resolution from you as always.

@ACTFibernet Your ACT Fibernet Request is expected to be resolved by 7/22/2019 04:00:00 PM T&C apply. 5 days!!! Great customer service standards @ACTFibernet @ACTFibernetHYD no wonder you are losing customers!!!

Not able to connect to the internet since 3 pm on 18th July. Your service standards are dropping steadily @ACTFibernet @ACTFibernetHYD : Your ACT Fibernet Request SR1019472513762 is expected to be resolved by 7/20/2019 11:00:00 AM.

@balamalladi @ACTFibernet worst service ever experienced..new installation pending...no CC Connectivity..9063099949..no response from customer care

@ACTFibernet made payment..promised Installation on 15th July..can't wait anymore..no CC service . cancel my subscription refund.-9063099949

@ACTFibernet I was told the same thing yesterday and was promised resolution by day end. Still nothing.

@ACTFibernet I was told that my issue will be looked into and it's been more than 4days now and no one has responded. I want the battery to be replaced for ur Hub in my apartment as there is no back-up whatsover when no power. Do something

@ACTFibernet Worst service experience. No response either from the customer care nor from the feild executive when interruption occurs, didn't expect this from such a big internet network provider. Very much disappointed @ACTFibernet @ACTFibernetHYD

@TRAI @ACTFibernet your network is the worst in town, where internet is used the most in weekends & every weekend there is an outage. Third class service issue & we've paid for full year in advance & we don't get and refund for service not given. 4days/month = 1½month/year.

@ACTFibernet It's been 3 days. Not even a phone call from your team to give some assurance. I would appreciate someone calling me to let me know when we can expect the problem to be resolved.

@ACTFibernet unable to connect to customer care, sent u DM

@ACTFibernet It's match day and I am very dependent on your internet... Please please resolve the internet issue 1018182950552

@ACTFibernet No follow up post this. Customer service actually hung up on my call. Day 7 of no internet. #shameonyou

@ACTFibernet Sorry. outage for alomost 10 days.

@ACTFibernet Sorry outage for 10 days

@ACTFibernet Very Sad, into the fourth day, and the problem still unresolved. As a customer I think I have the right to know what the problem is, and its progress status. A courtesy call with an explanation could have done wonders. That's too much to expect I guess.

@ACTFibernet If you as a corporate have an iota of shame, start caring for the customers before some competitor takes it away from you. And finally, it's 48hrs, and my problem is yet to be attended and resolved. Fix it.

@ACTFibernet Dear ACT Team, with reference to my complain (Ticket Ref# SR1017857379066), I would like to very humbly put across, ACT is THE MOST Shameless and Pathetic Service Provider I've ever come across all my life.

@ACTFibernet : terrible service , terrible customer service go to hell

@ACTFibernet Thoroughly disappointed and let down by your abysmal internet and customer services. Four days of no service & still counting.

Dear @ACTFibernet is there any technical support at ACT Fibernet, on Thursday I made a complaint regarding internet issue SR1017699949147, AC NO 101013664954, how many days to you want to resolve the issue, really I feel mercy on you people.

@manchusri @ACTFibernet Including their on line monitoring. So many unhappy folk but glad there is one happy customer - hope that can spread soon. 48 hour response is seemingly a fairytale - out nearly all week for me and still out.

@ACTFibernet internet not working since 18th. No response for my tweet.

@divyanshunegi @ACTFibernet @reliancejio @divyanshunegi backup arrived. Act better listen to my complaint now!!

@ACTFibernet a simple wire cut means u r without internet for atleast a week. Horrible service...

@ACTFibernet is one of the worst service providers in bangalore in terms of service.

@ACTFibernet and its not working again

The worst experience with you people @ACTFibernet the internet speed is very slow..unacceptable this is ..#2019MadeMeRealize #actfiber

@ACTFibernet In the evening, I called your customer care where (AGAIN!!!) I was given a false assurance that it will be fixed in sometime but there’s still no internet. Your services are pathetic & stop lying and giving false assurance

@ACTFibernet No my problem is still as it is. It is my ticket number 10 for the same problem.

@ACTFibernet Connectivity is very poor. So poor that I'm unable to register a support ticket. Please help me out here.

@ACTFibernet I am getting the world worst internet connectivity by ACT. I am paying them 2400 RS every month and they are giving the shit services in Banglore. I have complained so many times but no one entertains me to listen to my voice.