ACT Outage in Annāram, Rangareddi, Telangana

@ACTFibernetHYD @ACTFibernet Pathetic service no reponse from team,internet disconnects 4-5 times each day f***ing management does nothing for the customers

@ACTFibernetHYD @ACTFibernet Where ever you move , service us going to be parhetic as always few more weeks waiting for JioFiber

@ACTFibernet the services you provide and terrible and people you hire are so incompetent that they fail to respond even after 72 hours of booking complaints and calling them multiple times. I wish to book a complaint in consumer forum

@ACTFibernet Wow what an early reply.Your service Engineers wont lift calls on time and if signal is gone and we complaint,they will reply very late and wont lift calls even we call for 20-30 times.Punctuality is required .so when you recruit them..see this is as a first quality.

@ACTFibernet Hello Team, internet is not connecting since morning 10 am.kindly fix it ASAP. Ticket deatils: SR10132082740580

Worst network and their worst customer service @ACTFibernetHYD @ACTFibernet

@om41r @ACTFibernet Their service has been nothing short of atrocious. I have experienced the same.

The worst experience with you people @ACTFibernet the internet speed is very slow..unacceptable this is ..#2019MadeMeRealize #actfiber

@ACTFibernet @ACTFibernetHYD Been over 36 hours now and no connectivity yet. Way to go ACT. This is how @_DigitalIndia is going to progress. Tired of calling customer care. Worst ever service.

@ACTFibernet over 8 hours since no connectivity. And we call it Digital India. Ridiculous service and ridiculous customer care. Will be changing my ISP very very soon. @reliancejio Your time to take over and show these guys what true service is. Hope you don’t disappoint.

@ACTFibernet New connection promised within 49 hours in Jubilee hills rd 86,after taking payment is not yet done, more than 200 hours over,very poor service from Act, staff are rejecting the calls, when called for update, I am calling daily, very stressful and unprofessional

@ACTFibernet I subscribed for new act connection in Jubilee rd 86, on 2nd October, executive promised me connection within 48 hours, but as of now (192 hours have passed), I am still waiting for connection, poor service and execs dont answer the calls, they reiect your calls.

@hchawlah Could you help me with my Wifi connection of @ACTFibernetHYD .. It goes down very regularly and there is absolutely no response from their local team @ACTFibernet

@ACTFibernet port is down.. happened 2nd time in a span of 3 days.. please help

@ACTFibernet @ACTFibernetHYD Please let me know the status of SR10130949239282 as there’s no response from your customer care on phone or mail.

@ACTFibernet No internet for the past two days ! False promises every where that the issue will get resolved by one day , two days. No response , no action ! The service is at worst! For the first time , I felt why I am using this for the past 10 years ! SR10130809808722

@AnushaRuth @ACTFibernet @ACTFibernetHYD Talk to the Nodal Office they ll tweak things and fix it

Hello @ACTFibernet , unable to use internet for last 2 hours. Please help.. Unable to log a service ticket on your app, so contacting on twitter

@ACTFibernet kindly take action on tickets raised. There is a fiber cut in our society complaint has raised but still no response from your team since 2days. Number:SR10128526672368.

My complaint is yet to b resolved after all the trouble-shooting suggested by @ACTFibernet, n I get this message: Dear Customer, your ticket is being closed. If UNRESOLVED, you can escalate it to us, by just forwarding this SMS to 8008250000

@ACTFibernet Hi ACT, @ACTFibernetHYD My account complaint details see below, SR10127077630972 has been registered. Account Number is 101012824302 Userid Ticket details for your reference Ticket No:SR10127077630972

@ACTFibernet @ACTFibernetHYD ...[3] Whoever is in Hyderabad and trying for a new connection Please do not go for this worst service provider. There are many other internet providers around the city go for them.

@ACTFibernet This was once a good service provider and now it is undoubtedly the worst internet service provider. Its been 14 days since I applied for a shift in connection. The technician reached out after 10 days and then left the work undone...

@ACTFibernet Your service is pathetic. I lodged a complaint 3 days back n the net connectivity problem is yet to b resolved. You seem to take customers for granted.

@ACTFibernet I am loosing my patience. Since last two days I don’t have Internet at my place after several calls I am unable to get through. Your call waiting in more than 30+. The most unreliable service. #FixInternet

@ACTFibernet @ACTFibernetHYD Facing Issue to get Connection in my place in Hyderabad, Our neighbours has the connection, But we can’t, Tried from all the sources. Need help urgently

@ACTFibernetHYD @ACTFibernet I cannot connect to my Wi-Fi network, when tried calling customer care it never connects. What should I do. fyi, 10th is the due date for bill payment. Need an immediate solution now. #worstservice

@ACTFibernet How many more support tickets would it take for your team to fix issue permanently. We always have one of the link switches down and I do not have internet for 2days. Next time I'll move to jio giga SR10122977578562 SR10120855865162 SR1018860681992 SR1018182950552

@ACTFibernet @ACTFibernetHYD HI team can you provide me TL details who's dealing below complaint. Your ACT Fibernet Request SR10121201075102 is expected to be resolved by 9/7/2019 11:00:00 AM

@ACTFibernet Still no resolution! 2 days without internet! @TRAI This is the kind of service the internet companies in India offer.

@ACTFibernetHYD @ACTFibernet the support is pathetic it’s been three days!!

@ACTFibernet there has been many instances of disconnection. Though escalated, still not resolved permanently. SR10120794663452. Here is SR no. We have a list of pending works based on this connection. Hoping a quick and best solution

Dear @ACTFibernet how many times I have to face connectivity issues in a month, please let me know. check my complaint history and reply me, SR10120791566252 kindly resolve the SR NOW.

@ACTFibernet you have worst service in industry. Internet cuts off right on holidays Waiting for jio fibernet.

@ACTFibernet Issue not yet resolved , the ticket got closed. My internet services have been suspended as the due date is up. Please help!!!!

@ACTFibernet Sent the same. I expect a no response or resolution from you as always.

@ACTFibernet Your ACT Fibernet Request is expected to be resolved by 7/22/2019 04:00:00 PM T&C apply. 5 days!!! Great customer service standards @ACTFibernet @ACTFibernetHYD no wonder you are losing customers!!!

Not able to connect to the internet since 3 pm on 18th July. Your service standards are dropping steadily @ACTFibernet @ACTFibernetHYD : Your ACT Fibernet Request SR1019472513762 is expected to be resolved by 7/20/2019 11:00:00 AM.

@balamalladi @ACTFibernet worst service ever experienced..new installation pending...no CC Connectivity..9063099949..no response from customer care

@ACTFibernet made payment..promised Installation on 15th July..can't wait anymore..no CC service . cancel my subscription refund.-9063099949

@ACTFibernet I was told the same thing yesterday and was promised resolution by day end. Still nothing.

@ACTFibernet I was told that my issue will be looked into and it's been more than 4days now and no one has responded. I want the battery to be replaced for ur Hub in my apartment as there is no back-up whatsover when no power. Do something

@ACTFibernet Worst service experience. No response either from the customer care nor from the feild executive when interruption occurs, didn't expect this from such a big internet network provider. Very much disappointed @ACTFibernet @ACTFibernetHYD

@TRAI @ACTFibernet your network is the worst in town, where internet is used the most in weekends & every weekend there is an outage. Third class service issue & we've paid for full year in advance & we don't get and refund for service not given. 4days/month = 1½month/year.

@ACTFibernet It's been 3 days. Not even a phone call from your team to give some assurance. I would appreciate someone calling me to let me know when we can expect the problem to be resolved.

@ACTFibernet unable to connect to customer care, sent u DM

@ACTFibernet It's match day and I am very dependent on your internet... Please please resolve the internet issue 1018182950552

@ACTFibernet No follow up post this. Customer service actually hung up on my call. Day 7 of no internet. #shameonyou

@ACTFibernet Sorry. outage for alomost 10 days.

@ACTFibernet Sorry outage for 10 days

@ACTFibernet I am not getting internet connectivity from past 7 days, i am repeatedly complaining this to ur customer service team, and they are simply closing the ticket and telling our technician has resolved this issue. But still that issue is not resolved. Can i get reply

@ACTFibernet with no improvement in my internet connectivity, the ticket is closed saying I need GX request* Dear Customer, Your ticket no SR10333362206732 is closed*

@ACTFibernet am, for past two days there is no internet , After raising the ticket your service executive informs me, nearby box is removed so I need to pay extra 2k to get GX Connectivity to use my internet again “SR10333362206732” p.s : my landlord doesn’t allow box

@ACTFibernet If u read properly, I mentioned clearly it is closed without resolution. I am still following daily from last 5 days for relocation.

@ACTFibernet It worked for 3 days and now again the same issue. Why is it happening frequently. This is really frustrating. I want it resolved ASAP else i will have to email higher authority. no:SR10233401086702

I requested internet connection for last 6 days . still not activated . your customer support useless. @ACTFibernet

@ACTFibernet Still my issue didn't resolved and no response from your team, more over all my tickets are closing without any resolution. Such a pathetic service 😡 why should I continue further in @ACTFibernet

Customer support asks for 48 hours to activate the account which takes minutes to be done from server which you had done in past. Clearly lack of commitment and will to resolve customer issues. @ACTFibernetHYD @ACTFibernet

@ACTFibernet Frequent disconnections happening, every time they are taking 2 to 3 days to resolve. I preferred ACT for Service only, but it seems your service also like other ISPs. My ID: 102018135677.

@ACTFibernet For a 75 Mbps connection I am@actually getting just 30 Mbps speed, how fair is that. Can you look into this. I have raised a service request # SR10233397117002