ACT outages and service status in Kanpur, Uttar Pradesh

Problems in the last 24 hours in Kanpur, Uttar Pradesh

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kanpur, Uttar Pradesh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CKREDDY (@CKREDDY330852) reported 2 minutes ago

  @ACTFibernet 3 days. No internet and no response. Account number: 101735161552 SR: SR10180032872522 I asked to move service to opposite house as we moved within the lane. . We still have to pay for the down time as well. Pathetic.

• 
  Fadil Khan (@KhanFadil786) reported 3 minutes ago

  @ACTFibernet dispute my current bill and request immediate disconnection of my service (User ID: 110788986781) ​I was sold this connection under a specific 3-month offer. The sales agent promised ( 3 months plan for ₹1500 price]

• 
  Aman Chowdhury (@AmanChowdhury_0) reported 4 minutes ago

  @ACTFibernet Could you pls help me what is the issue, are you taking this for granted? It’s been 2 days and no update. What ******** is this? @ACTFibernet

• 
  Saurabh Mathur (@math031991) reported 5 minutes ago

  @ACTFibernet I don’t think you guys need to resolve anything, technician is assigned but not picking the call since morning now it’s more than 30 hours and I am following up but no clue whether is it resolve or not. And customer service is worst.

• 
  K Nikhil Chowdary (@nikhilc08530435) reported 5 minutes ago

  @ACTFibernet @exploreIMC Worst service never go for act fiber , they Torcher users cutting the Internet on long holidays and weekdays and they never give the permanent solutions they juts fix the problem only for a day and month

• 
  Dilan gowda (@Dilangowda) reported 6 minutes ago

  @ACTFibernet @ACTFibernet Its been 6 days still not got the internet yet! You mentioned 48 hrs. My work is entirely dependent on the internet. This is very pathetic service from ACT. Please refund my money and disconnect the service. I have decided to get @airtelindia service

• 
  Saliq Gowhar (@saliq7_) reported 8 minutes ago

  Now that you and your ****** support has wasted my 3 whole days due to which I wasnt able to do my work, and faced issues with moving out, Thanks for wasting my time @ACTFibernet but now I cannot take it anymore

• 
  Najnarin Ujaragan (@vinithepooh) reported 16 minutes ago

  @ACTFibernet It's been 5 days since the internet went down. Can you please provide an actual ETA instead of moving it up by another 12 hours every day when they are due?

• 
  Akshay (@Akshay20031025) reported 16 minutes ago

  @ACTFibernet Now they are saying again today the issue will not get fixed seriously are you guys playing here why can't you give one deadline when the issue will be fixed everyday we have to call and follow up. Why don't you escalate the issue if you are not able to fix it.

• 
  Rajeev Sharma (@Rajeev_advaitha) reported 18 minutes ago

  Is this ACT Fibernet or acting company? SR10280054823817 Router not turning on since yesterday. Still getting calls saying “fiber fixed” while actual issue remains. Promises like “technician in 20 mins,” then nobody comes. Calls unanswered. @ACTFibernet @TRAI