ACT outages and service status in Kanpur, Uttar Pradesh

Problems in the last 24 hours in Kanpur, Uttar Pradesh

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kanpur, Uttar Pradesh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Saurabh Mathur (@math031991) reported 7 minutes ago

  @ACTFibernet Now my one more connection down and raised the complaint in the morning still not yet resolved not sure if guys are even checking or not SR10280071979404

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  Anand Nagshenkre (@ANagshenkre) reported 7 minutes ago

  @ACTFibernet @ACTFibernet when you are fixing Internet issues ? What an absolute waste of service you provide .

• 
  Bruce Wayne (@pavanvjs3665) reported 7 minutes ago

  @ACTFibernet Still no Update from Act and it's Technical Team. 5 plus Days still no Connection. None called from Act. I don't know how many Existing Customers of Facing issues with AcT services. As i am the New one, Promised connection within 24 hrs but still no response since 5 days.

• 
  Rahul Sadekar (@sadekar_rahul) reported 8 minutes ago

  Act internet is down from last 3 days. No response from support team. But they can sent the bills on time Ticket id : SR10280008717624 @ACTFibernet

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  pc_ (@pc28_tweets) reported 11 minutes ago

  @ACTFibernet I have no internet for 3 days now. Multiple complaints raised and still no resolution. This level of service is unacceptable. I work from home and this has completely disrupted my work.

• 
  supreeth_kaashyapa (@SKaashyapa) reported 14 minutes ago

  @ACTFibernet I am planning to shift to other network connection and cancel @ACTFibernet

• 
  sadakathullah khan (@hypnoindian) reported 15 minutes ago

  @chennaiactfiber @ACTFibernet Account Number 103016866602. I am writing here as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background: I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk: I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions: I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.

• 
  Haiku (@riceofsushi) reported 16 minutes ago

  @ACTFibernet We signed up yesterday for a 100 Mbps connection (CAF 102800585515) & paid 3 months in advance. Promised installation yesterday or today by Navya (97408 31843). Since then, there has been no response to calls/WhatsApp. Customer support escalation also unresolved.

• 
  Adithi (@adeatii) reported 17 minutes ago

  @ACTFibernet It’s been more than 24 hours since the WiFi has been down, there’s gotta be something you can do to fix this @ACTFibernet

• 
  baanscommunity (@baanscommunity) reported 22 minutes ago

  @ACTFibernet I applied for a new ACT connection today and was promised same-day activation by the sales executive. However, after taking the payment, they are neither answering my calls nor providing the connection. This is very unprofessional. Please resolve this issue urgently