ACT Outage in Jamshedpur, Purba Singhbhum, State of Jharkhand

@ACTFibernet Not needed. Already resumed the plan, will have to tolerate you guys for another 6+1 months. Paid an additional 1k just to get service back.

@Abzalk3 @ACTFibernet Yep! Had to pay an additional 1k to get my plan reactivated. The rudest customer care executives I've ever talked to. But, not in blr now and don't have time to change provider so, sticking with this for now.

@ACTFibernet I had to call on my own multiple times to get this 'resolved'. Separate call to get my account reactivated, another call to get them to change my plan and now waiting for 48hours to receive internet! You guys are wayyy too slow!

@ACTFibernet get your act together and please make it easier for everyone on a single account to lodge a ticket cos you know your service seriously sucks.

@ACTFibernet Internet is not working from last evening . Your app is also not working so that i can register an issue . Reg Mob No : 7717776364 Plz reach out ASAP

@ACTFibernet Tried calling all your local support staff in south Delhi but no one bothered to pick up the call. At the time of installation, was told that you have 24/7/365 support but I can't see that. Really misleading your customers. Not at all happy with your service.

@ACTFibernet I've registered my complaint since last evening and till now haven't received any support from you guys. My net is down again for the 3rd time since the installation of the connection which happened 2 weeks ago. #PoorCustomerService

@sanjraj @ACTFibernet ACT are cheaters. They disconnected my connection when I requested them to shift to new location. They didn’t refund my money that i prepaid for the plan. Never trust them.

[1/3] @ACTFibernet your solution was just a few callbacks and a raised ticket which was closed after doing nothing. A few hours after your closing the ticket, this happened. Absolutely fed up now!

@kingslyj @obscurosaur @aldebaran14 @ACTFibernet The first thing I do when I am handed over a friend's Android phone is switch their DNS to DNS/TLS. Modern Androids (Pie onwards) have built in support. It is more complicated for iOS.

@obscurosaur @aldebaran14 @ACTFibernet Doesn't get that far. They just terminate the connection prematurely.

@ACTFibernet how can a ticket closed with customer consent and no option to reopen where other tickets have option to reopen. And i need to wait for fckng 48hrs again to get a response. Please request you to terminate my connection and refund my money.

@ACTFibernet There is a paid solution from you for my grievance. Looking for an alternative solution. Issue remains unsolved!