ACT Outage Report in Jamshedpur, Purba Singhbhum, State of Jharkhand

i need help with my account and the app does not seem to be of any help. It is urgent !! @ACTFibernet

@ACTFibernet Not needed. Already resumed the plan, will have to tolerate you guys for another 6+1 months. Paid an additional 1k just to get service back.

@Abzalk3 @ACTFibernet Yep! Had to pay an additional 1k to get my plan reactivated. The rudest customer care executives I've ever talked to. But, not in blr now and don't have time to change provider so, sticking with this for now.

@ACTFibernet I had to call on my own multiple times to get this 'resolved'. Separate call to get my account reactivated, another call to get them to change my plan and now waiting for 48hours to receive internet! You guys are wayyy too slow!

@ACTFibernet Wow. @ACTFibernet just resolved my service request without providing a resolution. And no one contacted me.

@ACTFibernet it happens every 15-20 days . No point of resolving the issue.

@ACTFibernet I installed ACT last week and the experience has been pathetic. I was given an offer for a free router for a 3 month plan. But the router I was given does not support the connection speed. Raised a query on Sat, it's Wed now but no resolution has been provided.

@ACTFibernet I have been reaching out to you since saturday to refund my GX security and take it back. Still no response, today is my last day in my flat please help. You are taking too much time. Its getting too long now and its frustrating @jagograhakjago Acc no : 102646152357

@ACTFibernet worst customer support I want cancel my account and need refund...

@ACTFibernet Man my urgent work is help up. 😫 send some technician immediately else I will switch to other network.

@ACTFibernet worst service. Without any request connection reactivated. For a period no connection and demanding payment. Nodal officer not useful at all and worst service provider. Totally not professional

@excitel_rocks 12 Days..No resolution. I think your team not able to resolve in this year @ACTFibernet Your can reach for new broadband connection?

@ACTFibernet Hi team, I requested for a new connection on 15 March and paid the amount as requested by your sales representative. However, due to technical and logistical problems, the connection is still not provided. Can you please close the request and process the refund?

@ACTFibernet I am fed up with the services provided by you . Two days back only I got a call from ACT regarding the feedback and now I am facing the same issue backend problem from your side . Dont even bother to get it done since I have switched to a different service provider.