ACT Outage in Delhi, National Capital Territory of Delhi

@ACTFibernet My entire day was wasted! Thanks to you guys! Please fix my Internet right away!

@ACTFibernet my net is working yet again. Same issue every other week.

@ACTFibernet internet is down for the past 2 hours now. Definitely didn’t expect this on the first working day of the new year

@ACTFibernet Though I’ve paid my bill, you guys keep on sending me those irritating “Pay your bill today” messages. And the irony is we can’t find the same persuasion from you guys for resolving the connectivity issues that pertain whole year. Pathetic must say!

@ACTFibernet disappointing service in delhi. Net keeps on going off every few weeks and takes 72 hours to rectify. No one to speak to with automation especially after 5.Planning to switch if things remain the same

@ACTFibernet 110937002173 user id since morning internet not working. Sometimes speed issues are there & sometimes net not working only. Don't know whether i will continue with you or not. I have raised the complaint also but internet still not working.

@ACTFibernet 110937002173 user id since morning internet not working. Sometimes speed issues are there & sometimes net not working only. Don't know whether i will stick with you or not. I have raised the complaint also but internet still not working.

@ACTFibernet The issue hasn't been resolved , I have no internet till after 8 am every day and no connectivity today too

Why @ACTFibernet is not working. I tried calling your helpline numbers they are all busy. Raised atleast 5 tickets since Morning. No call from your end if this is how you people are going to work then its high time to switch.

@adityapandya @airtelindia Here is a situation. I am on a plan of ₹1500 for 100 mbps. There is a new plan of ₹1000 for 150 mbps. This is for @ACTFibernet. Now I can’t change this plan on customer care or app. I have to beg executives to help me. 4 months, it hasn’t changed.

@ACTFibernet y'all need to step up Your services.. 24 hours.. internet not working plus no work done to resolve it.. Wtf!!

@ACTFibernet I am struggling with the connection - every weekend the connection goes down - pls ask an engineer to visit and fix the issue - I have a list of faults with dates to provide. Pls contact me ASAP Your ACT Fibernet Ticket no:SR11020666307505 has been registered.

@ACTFibernet do get your Act together. I am making daily complaints with no long term resolution.

@ACTFibernet my internet is not working, no body response.

@roy_animesh Have a look at this comment. This seems to be a common problem with @ACTFibernet. It's time you find newer options. Plus they are very costly too.

@ACTFibernet such a crap and worst that they have not done installation and activation till date. 31.07.19 was applied.

@ACTFibernet Your ACT Fibernet Request SR11011462845572 is expected to be resolved by 8/5/2019 09:00:00 AM (MM/DD/YYYY) T&C apply Our new Helpline numbers are 919121212121 You Can track the status of your Service request using the ACT Fibernet app. Download here Plz resolve

@ACTFibernet kindly help...i have raised the complain but no action...my internet is not working since last 3 hours

Hi @ACTFibernet - internet has been down since morning and your 24x7 call center seems to be flooded with similar complaints that I can't get beyond your 'hold tune' to your busy customer service representatives. So do try and help!

Internet connectivity is so important for work and progress. So many #digitalnomads & #travelers i meet mention Internet connectivity issues as a reason for them to chose other countries over India. Another internet comp with fake promises @ACTFibernet #shame #internet #india

@ACTFibernet your support helpline number has been ported and the local manager in Delhi only has 1 line to say’it will be resolved’ it’s close to 24hrs since the fault and no resolution. You should shut shop with such rubbish technical team

Especially do not move with any advance rental plans with @ACTFibernet or else u pay for the full tenure but receive the service for not even 1/4the period... also they do not refund your hard to earn money..@TRAI @GoI_MeitY

@ACTFibernet the worst service and customer service... i request all not to move with this ISP ever... @JioCare soon to be introduced in our area welcome to @reliancejio and goodbye to @ACTFibernet #ISPProviders

@ACTFibernet Very bad, not happy with your support system.

@ACTFibernet It's been 3 days, still no resolution.

@ACTFibernet Since a month we hv been experiencing very slow internet connectivity. No one cares for this. I am ur customer since you started ur business in Hyderabad. Resolve this immediately for the regd customer mobile no. 8897055678 @hmtvlive @Eenadu_Newspapr @ManaTelanganaIN

@ACTFibernet dear team from last 5 days my net not working I already raised complaint at your portal many times but nobody visited yet nor my problem resolve plz help

@ACTFibernet need help with my bill plan and payment due. Not able to get through customer care

@ACTFibernet If you will not give me the connection today, then first of all I will file a police complaint at Mehrauli Police station by 2 pm today and tomorrow will file a complaint in consumer court against you for sure.

@mukhiasudeep @TataSky @ACTFibernet Social media is actually the new customer care!

Really dissatisfied with @ACTFibernet response. Subcribed yesterday with a complete advance payment. Still waiting for a word from company. Imagine What will be the service level in future.

Pathetic Customer Support by @ACTFibernet Unable to reach Customer Care as it says it's busy all the time. They have sent me a text stated that I am trying to call them so better use the app, but there is no option wherein I can talk/chat with some representative one to one.

@ACTFibernet I PAID FOR 6 months connection in advance . Neither I m getting network n your service guy is refusing to correct the problem @drharshvardhan @rsprasad @airtelindia @reliancejio

@ACTFibernet Nope it's not. Your executive didn't want to understand the issue and talked about feedback only.

@ACTFibernet No internet, Please fix it.

@SmritiSakhamuri @airtelindia @ACTFibernet Pls don't insult the word "worst" by using it for @Airtel_Presence . Even worst has some value than them. They are not even worth calling worst. Some more lower word should be assigned to them.

@excitel_rocks is down. Any other provider @ACTFibernet nearby for ftth connectivity

@ACTFibernet my complaint no SR1106289358982 please get it attended. We are very disappointed with the frequent breakdowns and then the service post the complaint. Please create a better process,one can’t only depend on the call center

@ACTFibernet Internet not working, quite often now, it is not worth going for such a connection at premium rates which is down quite often. Takes lot of time to respond. They are in a hurry to close the complaints.

@ACTFibernetHYD @ACTFibernet Worst F*g Customer Service. 1 week after getting a new connection, my router is not working. 3 days have passed, no service support yet. All the customer money you A*S are spending on Marketing. F*** You! Ticket no:SR1105896919352

@ACTFibernet Not yet... Problem is still there

@ACTFibernet internet not working since yesterday. Immediate resolution required.

@Bhallanator @ACTFibernet They never meet what they commit

@ACTFibernet you guys are coning customers on the pretext of offers. Your team delivers the unsealed packet which doesn’t have the fire stick(part of offer) and then refuses to admit the fault. A serious breach in your process which will only lead into loss of your customer base.

@ACTFibernet please stop throttling video. And ask your support to stop fooling technical customers.

@ACTFibernet Internet down almost 4-5 days raised ticket spoken to Kamboj / Irfan Still issue not resolved V Poor Show !!!!!ACT - C/ ID 110000345832

@tinucherian @dhempe @ACTFibernet @pvprakash @plus530 @VamseeAngadala @TechButthead @sanjaybafna @NakulShenoy @stunningmoon @tek_talkz Yes bro all service providers have the same issue

@ACTFibernet my internet is still not working. I spoke to your engineer he said that for some days the server was down. Can you send me a complaint number here so that I can ask him to come without which he won’t be able to. Really sad ACT has gone down miserably in service

@ACTFibernet SR1102174897982 link down since 10th January, 2019 morning. Link keeps going down every 20 odd days, please provide a stable network and also resolve current issue.

@ACTFibernet I am very unsatisfied with ur billing process and customer support , it really sucks or u guys like to trouble your customer thus has become a routine for u guys

@ACTFibernet Kindly help me unsubscribe from gaming boost plan once current one expires. I already used 2 speed boosts and it did not have any effect. I simply dont have the time deal with this service's issues. SR10235046229025

@ACTFibernet my internet has been down since morning and there has been no resolution/response. Please update asap.

@Vvek_Reddy @ACTFibernet To be smart, influential, one can not say stupid things. All the time!

@ACTFibernet my billing issue is not being resolved . SR10234591218632 this ticket number is being closed everyday without calling me or resolving the issue .Everyday I have to call customer support guys for update. I have mailed my transaction details and bank statement too.

@ACTFibernet Atleast give me a solution for this by tomorrow morning

@ACTFibernet I have moved to #Actfibernet from #BSNL .BSNL broadband connection is far better and stable without any connectivity issues. Issues are not resolved on time provided SLA 24 hrs.4 days no internet SR10335029369892

@ACTFibernet Hi, I have changed my plan long back. But it's not reflecting in app. Please help.

@ACTFibernet Hi ACT, I am struggling to get my router and connection activated since Friday. Even people in responsible post are noncommittal. Is this your service level even before activating then what later. Honesty disappointing.

@ACTFibernet am having an issue with my internet and raised too many complaints.. Currently stucked with SR10235053147572 this as no one responding. Yesterday a technician came and said that the cable has to be changed, will come by today morning. Waited for this guy, no go..

@ACTFibernet I have a network issue since very long back and you guys are just a nonsense . You don't care about your customer's. Due to your senior's request I have stay in your network they assure me they fixed my issues but that was also a false promises.