ACT Outage in Noida, Gautam Buddha Nagar, Uttar Pradesh

@ACTFibernet Guys the net is terribly slow today

@ACTFibernet hi Team, I am constantly facing the same problem of slow internet in my internet connection. My account number is 110581177062. As informed to me, I am not satisfied with my Act fibernet connection, hence Please disconnect my services with full refund.

@ACTFibernet pls. Chks the our internet connection . Connection is not properly working . So, Request resolve the problem.. Raman Thakur Regd. Mobile no-7982414617. Naraina Vihar New Delhi.

@ACTFibernet with every passing day your IVR support is getting lamer. Gave request for disconnection of an extra connection 15 Days ago. Bill generated again. Can't even even speak to CC.

@ACTFibernet consistency in services is becoming an issue, either the speed or link is down & today it's been down for 5 hrs with a fiber cut prob cited to me by CS. The BOT is bad, CS never has a update & they only raise SRs, local engg are never reachable.. Thinking of changing

@ACTFibernet Team the SLA of the ticket has crossed . Internet down for 2 days now . I want compensation for it

@ACTFibernet my Ticket no. Is SR11058175844812. My net is not working since yesterday 5 pm. No response till now. Even after follow up over mail. Pathatic after sales service.

@ACTFibernet Ticket closed but problem not resolved regarding the bill

@ACTFibernet Issue looks good

@ACTFibernet I think you guys didn't understand the seriousness of Work from home. It's already been affected for 2 days and still no resolution for no Internet connectivity, Pathetic service. @jagograhakjago

If I need a free router, when I contacted @ACTFibernet support they told me that they'll contact me in a day regarding this, then they told me that the issue will be resolved till Monday (7 June) 1pm, I didn't hear from them & when I called they disconnected my call 2 times

It's been 7 days since I got the connection with @ACTFibernet and still haven't had any responsible person contacting me to resolve this issue. Please see this thread before getting into scams by @ACTFibernet.

@ACTFibernet I have received a text message to give my consent for engineer visit but this is a BILLING issue and NOT A TECHNICAL ISSUE

@ACTFibernet can someone resolve my billing query ? Issue raised on 1st June through your app support but no response till now. SR11057488360312. Why so SLOW???

@ACTFibernet It is written on your website that you will get 3300 GB data for the month but your customer care says that since March our company has started giving unlimited data. Because of this I am getting very confused. Please clear my confusion.

@ACTFibernet Friend this company is very very clever. I was shocked if we raise request for new connection within one hour we get call back but if we raise complaint no call back was arranged from last 5 days. REALLY HORRIBLE EXPERIENCE. PLEASE DON'T OPT THEM

@ACTFibernet Friends beware from thier fake commitments. Such a poor customer care department they are having no one replies if you put mail or raise complaint. On Twitter also the executive who replied they also lier no one From their side contact you.

@ACTFibernet my ACT Fibernet is without internet within 02 days of installation, unable to reach customer support. Raise ticket through app, which seems to be for no use. Is anyone there who can resolve this.

@ACTFibernet Yes. . . the issue is resolved now. The power adapter of the modem was faulty and now has been replaced.

@ACTFibernet My modem is rebooting on its own on loop. Please help. Ticket: SR11054917666072

@ACTFibernet customer of 6 years but service is so horrible! What you suggest I do??

Hello @ACTFibernet it’s been 2 days without Internet. No one is lifting the call when contacted the provided phone number. Please fix as soon as possible. Here’s the reference number: SR10560048520182

@ACTFibernet @ACTFibernetHYD Its regarding SR10158743578022. Its raised on June 28th and till date no call received on box availability. Surprisingly no proper response from Nodal and Appallete Authorities. Very disappointing experience and never expected from Act.

@ACTFibernet Have been trying to reach out to you guys on both the numbers, where would a person go if has an issue?

@ACTFibernet The resolution of the problem is temporary and keeps recurring. Tech Support is hesitant in understanding my everyday hustle. Please provide permanent resolution else consider this message as withdrawal from your services- disconnection and refund.

@ACTFibernet Hello, can someone check the status of the service request SR10359820029154? I’ve been following up for a week but no action taken so far.

@ACTFibernet Still My Billing Issue not updated

@ACTFibernet - Every time I complain I get a standard response "please allow us some more time". I was strong supporter of ACT but this service has turned around my opinion unfortunately.

@ACTFibernet - I have disconnected my services on 27th May 2021, it's been 58 days waiting for my refund. In this digitql age when refunds are done in hours, you need 2 months ??? I am tired of raising SRs which are closed without resolution, no help from nodal & appellate too

@ACTFibernet Trying to raise a shifting request for an hour, the app doesn't work. After finishing KYC, going to a blank screen. Please help.