ACT Outage in Rajarajeshwari Nagar, Bangalore Urban, State of Karnataka

@ACTFibernet Horrible service. Irresponsible. Awful network.

@ACTFibernet #internetshutdown are you guys still in business . We haven't had consistent internet over couple bmo ths now ? Either you restore or we terminate service . @Duo Harmony Apartment Owners Association Bangalore

@ACTFibernet I paid for 6 months , now representative came and told there is no box in your area, but customer representative told before it will take 48 hours now not responding and they are telling it will take more time may be 20 days. Need new connection faster

@ACTFibernet I paid for new connection for 6 months, they promised to install within 48 hours but it is not happened and there is no response from customer care who assisted me for payment. Please look into the matter. Need connection within 2 daya

@ACTFibernet Hello, after relocation request the Internet stopped working, its been a day and no one came to look into the issue. If your service is like this no one will be able to do WFH.

@ACTFibernet hi team, internet not working for last few days, some router issue,I had requested for home visit to fix it n specifically told them come with laptop n LAN, your executive came home n was extremely rude n said he can't fix it and asked to call customer care

@ACTFibernet You seem to be loosing the plot. For last 1 week, the internet connection is very unstable. Multiple complaints have yeilded no results. My last complaint #SR10243929300742 and #SR10243929600391

@ACTFibernet It's been almost 24 hours since the network went down and I am not seeing any updates from your side.?

@ACTFibernet Regretting doesn't solve the problem. It's now 18 hours from disconnection. Even a small provider can do faster than this

@ACTFibernet Kindly close my connection permanently. There is no option in your app for the same. I tried contacting your customer service number 3 times, they says to hold on and disconnects the call. I don't have anymore time to wait for 15 mins on call before connecting.

@ACTFibernet no net from past two days it's very hectic situation I'm facing no internet but connected to wifi ... Since I'm calling to customer care no response Bangalore act connection every where problem It is so ver bad

@ACTFibernet ACT Fibernet is the worst internet service provider in Bangalore. They do not respond to your complaints. Their technicians just close incidents without resolving your issue. The connectivity is down for more than 15 days a month. They dupe the customers false

@ACTFibernet Looking into the issue doesn't take 3-4working days...

@ACTFibernet Horrible connectivity. Very unstable. Pathetic customer service. Customer care numbers can rarely be reached. And on those rare occasions, the CCE puts you on hold for eternity. Paid for a new connection on 25th July. It's yet to be installed.

@ACTFibernet. Very poor customer support. After sending mail to customer care no body turned to respond. Account number 102402741532. Registered number +917892795095.

@ACTFibernet I have made payment and have been following up for connection since 27/07 no response from your team. Never expected such ignorance service from you

The issue is resolve and internet is working fine. Thanks @ACTFibernet

@ACTFibernet it is more than 24 hours I do not have Internet. What's the matter? Every month the box is down and you take 2 days to respond and resolve. @jagograhakjago

@ACTFibernet No one called so far. Do you want me to call your customer service person or wait for the call back

@ACTFibernet With Extreme Frustration & humiliations to state that I applied for an ACT FIBER on 24th & we paid the fee in full for six months. Feel down & very disappointed. A Followup ends in an 24 hour promise that never materialised. Now asking for a week again delay

@ACTFibernet Any update on below ticket number... There is no response from customer service... Your ACT Fibernet Request SR10144063242402 is expected to be resolved by 8/11/2020 06:00:00

@ACTFibernet . I am very sorry to note that none was attended though the complaint made on 12/07/2020 @ 9am . The downtime have to be recorded and accordingly the period should be extended. I made a great mistake ie., renewed the subscription

@ACTFibernet increased monthly tariff without even informing. Moreover, over and above that increased traffic, I am being asked to pay monthly bill. When I raised alarm, customer care executive called me yesterday to say he will get the bill adjusted. It never happened though.

@ACTFibernet but I don't accept being kept on hold for 3-4 days in a row. Also, one of the executives informed me that a request for disconnection was booked, which was not made by us. Going to follow thru anyway, thankyou for the service when it was good. Sad to say it SUCKS now

@ACTFibernet I wish your customer care executives didnt lie to me repeatedly about a technician contacting me and promising solutions within the end of the day, I understand the difficult situation you are working under with the pandemic.

I spent the last four days making multiple calls to your customer care number and haven't found a permanent solution to my repeated problems. Disappointed, we are disconnecting your service tomorrow. @ACTFibernet

@ACTFibernet You guys gave us the best connection for a little over a year, the best customer service I'd seen too, sad to see things have progressively gotten worse this month. With disconnection of service multiple times.

@ACTFibernet ne is slow or not working at all for last two days. Please fix asap

@ACTFibernet Pathetic customer service. You guys don't even bother to respond in any mode of communications

@ACTFibernet Requested for Permanent disconnection on 2nd August and you guys have done temporary disconnection and sent revised bill for 10 days But used your service only one day. Can’t even call your customer care. Slow claps for the awesome service.