Reliance Jio outages and service status in Mathura, Uttar Pradesh
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
- Reliance Jio generated 0 outage signals in the last 24 hours around Mathura, including 0 direct reports.
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours in Mathura, Uttar Pradesh
The chart below shows the number of Reliance Jio reports we have received in the last 24 hours from users in Mathura, Uttar Pradesh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 21: Problems at Reliance Jio
Reliance Jio is having issues since 11:50 AM IST. Are you also affected? Leave a message in the comments section!
Community Discussion
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Reliance Jio Issues Reports Near Mathura, Uttar Pradesh
Latest outage, problems and issue reports in Mathura and nearby locations:
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Rakesh Baghel (@rvsbaghel) reported from Mathura, Uttar Pradesh@JioCare @maninder_dhuri Only collecting the mobile number did hear back from Jio care and problem still persist.
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shivansh katoch (@shivansh89) reported from Mathura, Uttar PradeshDay 3 - already gone, Nothing done till now. Poorest service ever by Jio Broadband #JioFiber @JioCare @reliancejio
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Gaurav Kumar (@GauravK87227327) reported from Mathura, Uttar Pradesh@reliancejio @OfficialJioTV @IAA_India Worst network service in India
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RAVI SHARAN GAUTAM (@RAVISHARANGAUTA) reported from Mathura, Uttar Pradesh@JioCare This your executives has already checked with me and I do have the correct setup but still it doesn't work.
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priyansh khandelwal (@priyansh104) reported from Mathura, Uttar Pradesh@dmmathura7512 sir please help here. @JioCare is cheating with their customers, they took the 3 month service fee in advance from me and it's been almost half month since the internet not working and they are not even fixing it. It's impacting my work and studies
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Puneet Kumar (@impuneetp) reported from Mathura, Uttar Pradesh@vikkyreddy0411 @amit1407 @reliancejio @Airtel_Presence @VodafoneIN Mr. Vikas reddy, I think you belong to the dumbest family of the world. Neither you have manners nor the knowledge. Go get some knowledge in your idiotic empty mind. Airtel and Jio are Indian companies. And FYI, I know the whole story behind 6 paisa. #idiot
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Gaurav Kumar (@GauravK87227327) reported from Mathura, Uttar Pradesh@barunbiswas99 @reliancejio Jio ki bass ki na hi worst service provider of internet
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KALAKARIYAT (@artsquad_manish) reported from Mathura, Uttar Pradesh@reliancejio @JioCare @reliancegroup your 4g network is very bad. Worst thing is you don't care about it & your costumers. Worst costumer care service.
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Saurabh Dixit (@dixit23march) reported from Mathura, Uttar Pradesh@reliancejio @rsprasad @ril_foundation facing speed issue with Jio in professor colony mathura UP. Gov wants online work but it is not possible with such low speed. Regarding the same mailed JIO and TRAI many times but found no resolution till now.
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Gaurav Bhatnagar गौरव भटनागर ਗੌਰਵ ਭਟਨਾਗਰ (@Bhatnagar__G) reported from Mathura, Uttar Pradesh@JioCare, very unfortunate & sad... My complaint does not resolved... In hurry I make an wrong recharge of Jio 99+20(IUC), rather smartphone recharge, now I'm unable to use this recharge, @JioCare is saying do a new recharge for smartphones, this we doesn't expected...
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Gaurav Kumar (@GauravK87227327) reported from Mathura, Uttar Pradesh@JioCare 8700509756 Worst network service in India
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Gaurav Kumar (@GauravK87227327) reported from Mathura, Uttar Pradesh@reliancejio @TheAaryanKartik Worst network service in world. Go to Pakistan. They need your network.
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Gaurav Kumar (@GauravK87227327) reported from Mathura, Uttar Pradesh@reliancejio @GOQii Worst network service in India
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Manish Sharma (@ManiVaishnav89) reported from Mathura, Uttar PradeshJio net speed very poor at Mathura location. Regarding this concern escalate then same excuse coming from customer care that speed slow due to user increase and team is working on this. Plan rate high day by day but net speed not improving till time. @reliancejio @JioCare
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Puneet Kumar (@impuneetp) reported from Mathura, Uttar Pradesh@hkmaurya4u @reliancejio @Airtel_Presence @VodafoneIN Thank you dost. I was an Airtel postpaid user from 2006 to 2016. Since 2016, I am using as prepaid. I never approached Jio for free services. I like quality service rather than free services. However some of my family members uses Jio because of better coverage in their area.
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Gaurav Kumar (@GauravK87227327) reported from Mathura, Uttar Pradesh@reliancejio @OfficialJioTV @IAA_India Worst network service in India
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Kaushal Kishore (@954ed017b30c443) reported from Mathura, Uttar Pradesh@JioCare In my area internet is not working properly. Even I can't surfing any site. Speed is very poor its worst. What kind of 4g service. Worst from 2 months. Please reslove my issue unfortunately I have to switch to Airtel.
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Vikas Parashar adv. (@VikasPa47928141) reported from Mathura, Uttar PradeshIndian bussiness house have potential to manufacture non chinese phone in india acquire technology patents do tie up..From Japan Taiwan european manufacturer please support indian army and earn..@anmol_ambani @AmbaniTina @reliancegroup @reliancejio @anandmahindra @TataCompanies
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Aditya Goswami (@SriAdityakrsna) reported from Rājpur, Uttar PradeshNw tody @JioCare netspd is eql to shit 💩 nt literally bt truly 💩. It's not my rqst, m advising u if u dn't do regrding my netspd. U will see in consumer court. My mom is usng @airtelindia,hr netspd is light-years a head thn u.i will again go to roots @airtelindia @reliancejio
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Venkata Sandeep Gona (@SandeepRaoGona) reported@JioCare Hi Team, your team said that Internet service can't be resumed due to some installation failure by your Technician. I have visited the local Jio office as well. Requested to kindly check and do the needful Provide me the refund if you are not able to provide the service
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Amol Gavhane (@AmolGavhane6699) reported@JioCare My order number NO0001CX5GKK is pending till now and your jio store manager saying new connection not possible. Kindly refund my paid amount. You are only making fool to the customer.
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ak trade (@Rintu30253766) reported@JioCare I have recently installed JioFiber my wifi is getting disconnected every now and then after complaining 100 times also no one from jio came to check the problem
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Harsha (@unknown_userind) reported@JioCare kindly resolve the outage issue asap in gachibowli, hyderabad
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Gyanendra Swamy (@gyani160592) reported@JioCare @JioCare Follow-up: Jio SIM booked on 11 Apr 2026 with 48-hour delivery promise. Today is 21 Apr, over 10 days passed, still no delivery despite multiple complaints. Extremely disappointing service. Order Ref: NO0001CUAA0A Kindly resolve urgently. #Jio #poorservice
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rakeshkumaran (@rakeshkumaran_) reported@reliancejio @JioCare Extremely frustrated with the installation service provided. I see the address was updated wrongly and there is no way to update
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Arnab Mallikᅠᅠᅠᅠᅠᅠᅠᅠᅠ (@alz_grateful) reportedThis is to formally highlight a serious deficiency in service and potential unfair trade practice by @JioCare / @reliancejio ( Jio Mobile recharge) Recharge done: 09/03/2026 Recharge cancelled: 09/03/2026 Refund request raised: 09/03/2026 Committed SLA: 21 days (till 07/04/2026)
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Ayush (@ayush01malla) reported@JioCare My internet is not working since yesterday. And no one is ready to take any action. On app the time for resolution keeps on increasing from morning to afternoon and now to evening. Can someone call me back or look into this.
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faizan khan (@faizankhanstmt) reported@JioCare This is the same generic response again My issue is already identified as an E2B (backend/network issue not a device issue Kindly provide a clear update from the network team and exact resolution timeline instead of repeated escalations It has already been pending for many da
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Gururaj (@Gururaj_bhat_br) reported@JioCare @AdityaM84699884 They will not refund. My internet is now working from 8 days . They are neither providing service and saying they cannot refund. There is 8200 rs in account