Reliance Jio outages and service status in Mathura, Uttar Pradesh
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
- Reliance Jio generated 0 outage signals in the last 24 hours around Mathura, including 0 direct reports.
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours in Mathura, Uttar Pradesh
The chart below shows the number of Reliance Jio reports we have received in the last 24 hours from users in Mathura, Uttar Pradesh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 13: Problems at Reliance Jio
Reliance Jio is having issues since 05:10 AM IST. Are you also affected? Leave a message in the comments section!
Community Discussion
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Reliance Jio Issues Reports Near Mathura, Uttar Pradesh
Latest outage, problems and issue reports in Mathura and nearby locations:
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Vijay Pratap Singh (@VIJAYPRA75) reported from Mathura, Uttar Pradesh@JioCare There is no jio network in our place and the service of other companies is not good, so we want that jio network service should be given.
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Gaurav Kumar (@GauravK87227327) reported from Mathura, Uttar Pradesh@reliancejio @JioCinema Worst network service in India
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Manish Sharma (@ManiVaishnav89) reported from Mathura, Uttar PradeshJio net speed very poor at Mathura location. Regarding this concern escalate then same excuse coming from customer care that speed slow due to user increase and team is working on this. Plan rate high day by day but net speed not improving till time. @reliancejio @JioCare
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Puneet Kumar (@impuneetp) reported from Mathura, Uttar Pradesh@hkmaurya4u @reliancejio @Airtel_Presence @VodafoneIN Thank you dost. I was an Airtel postpaid user from 2006 to 2016. Since 2016, I am using as prepaid. I never approached Jio for free services. I like quality service rather than free services. However some of my family members uses Jio because of better coverage in their area.
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Gaurav Kumar (@GauravK87227327) reported from Mathura, Uttar Pradesh@reliancejio @OfficialJioTV @IAA_India Worst network service in India
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Gaurav Bhatnagar गौरव भटनागर ਗੌਰਵ ਭਟਨਾਗਰ (@Bhatnagar__G) reported from Mathura, Uttar Pradesh@JioCare please make this recharge work or give me an alternative to change the current recharge that I done in today's morning... Current recharge is of no use for me... We didn't expected @reliancejio dose like this to there customer... Infact all my family uses Jio..
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Gaurav Kumar (@GauravK87227327) reported from Mathura, Uttar Pradesh@reliancejio @SamsungMobileIN Worst network service in India
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shivansh katoch (@shivansh89) reported from Mathura, Uttar PradeshDay 3 - already gone, Nothing done till now. Poorest service ever by Jio Broadband #JioFiber @JioCare @reliancejio
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Yashwant jain (@yashwantfjain) reported from Mathura, Uttar Pradesh@reliancejio From last couple of months your speed and net connection is getting poor to worse. From Mumbai to Delhi to bhavnagar I've experienced lots of slow speed and poor connection. Kindly rectify the problem , lot of negativity in public is increasing.
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Puneet Kumar (@impuneetp) reported from Mathura, Uttar Pradesh@Parth_Kal @reliancejio @Airtel_Presence @VodafoneIN FYI Parth, I was an Airtel postpaid user from 2006 to 2016. Since 2016, I am using as prepaid. I never approached Jio for free services. I like quality service rather than free services. However some of my family members uses Jio because of better coverage in their area.
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Kamal Kumar Verma (@Kamal86044) reported from Mathura, Uttar Pradesh@reliancejio @JioCare poor service, data speed like 2g.
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Gaurav Kumar (@GauravK87227327) reported from Mathura, Uttar Pradesh@barunbiswas99 @reliancejio Jio ki bass ki na hi worst service provider of internet
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Gaurav Bhatnagar गौरव भटनागर ਗੌਰਵ ਭਟਨਾਗਰ (@Bhatnagar__G) reported from Mathura, Uttar Pradesh@reliancejio @JioCare, I've NO shame in calling this a fraud tactics of jio... Current plan is not working on my smartphone, today's morning I made recharge & now u'r saying do a New recharge... Making the profit from customer's compulsion @JioCare -- hope u provide resolution.
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Kaushal Kishore (@954ed017b30c443) reported from Mathura, Uttar Pradesh@JioCare In my area internet is not working properly. Even I can't surfing any site. Speed is very poor its worst. What kind of 4g service. Worst from 2 months. Please reslove my issue unfortunately I have to switch to Airtel.
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Prateek Gupta (@PrateekGupta306) reported from Mathura, Uttar Pradesh@JioCare I have messaged you several times, go to your inbox. One more thing, I bought a booster plan of 6GB which is expired within 2 hours without any extreme usage. If this kind of service you are providing then just ask for money from us. Stop robbing us.
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Prashant (@vermag_ka_ladka) reported from Mathura, Uttar Pradesh@JioCare hello team jio. My jio fiber cable got broken from the pole. Help
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D P SINGH (@DPSINGH80976344) reported from Mathura, Uttar Pradesh@JioCare sir, my Jio no is 9722612564 is not giving speed of internet, it also not opening the videos in low quality. Speed 's quality is very poor here please help me
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Khagesh Dubey खगेश दुबे (@KhageshDubey2) reported from Ajhai Khurd, Uttar PradeshDear .@reliancejio .@JioCare Please improve your signal here for more than 1000+ customers. 👇👇👇👇
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Khagesh Dubey खगेश दुबे 🏹🎯 (@KhageshDubey2) reported from Mathura, Uttar PradeshPathetic service .@JioCare .@reliancejio 🌝🌝🌝
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RAVI SHARAN GAUTAM (@RAVISHARANGAUTA) reported from Mathura, Uttar Pradesh@JioCare No. 9543302355, Alternate no. -6309009290 It's not working in all over India, issue is not specific to area.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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reddy (@i0xReddy) reported@JioCare @reliancejio @_MukeshAmbani I am facing very weak 5G signal strength in my area, which is significantly affecting my internet usage and overall service experience. Location Details: Village: Kotha Giriya Palle Post: Vellatur Mandal: Pendlimarri District: Kadapa (YSR District) State: Andhra Pradesh PIN Code: 516216 It is important to highlight that on your official website and coverage map, my village and even the surrounding 1–2 km areas are clearly marked as 5G coverage zones. However, in reality, the network is extremely weak, unstable, and often falls back to 4G. This clearly indicates a mismatch between the claimed coverage and actual service quality, which is misleading to customers. Additionally, nearby villages are receiving proper 5G coverage, while my village continues to suffer from poor signal strength and unstable connectivity. This issue is affecting hundreds of families in our village who are using Jio services. Our village is a densely populated area, and the earlier explanation provided by your team stating “low population” is incorrect. I have already raised multiple complaints through customer care and also escalated the issue via social media platforms. However, no effective resolution has been provided so far. I request you to treat this matter seriously and take the following actions: Conduct a detailed technical network survey in our village Correct the false 5G coverage representation if actual service is not available Improve 5G signal strength and coverage in the area Provide a clear timeline for resolution If this issue is not resolved, I will be left with no option but to escalate the matter further to the through the official grievance portal for misleading service claims. I request your immediate attention and a prompt resolution. Thanking you, Gowri Sankar Reddy Vennapusa Mobile Number: 6305614167
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🇮🇳Krushang Dave🇮🇳 (@KrushangDave) reported@JioCare Infact I am sorry for being your customer.
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Ankit (@Ankit319) reportedAbsolute pathetic service from @JioCare @reliancejio For the last 3 days, my area has been completely stuck on a dead 4G network. Both my mobile data and Jio AirFiber are practically useless, suffering from severe, endless buffering. Working from home has become a complete nightmare. I can't even get my basic office work done because it takes 10 to 15 minutes just to open a simple email inbox! How are professionals supposed to function with this third-rate internet speed? You have the audacity to unapologetically hike your recharge prices by 20-30% every 6 months, but what exactly are we paying for? A 20-30% downgrade in network quality? My family collectively spends a massive ₹9,000 to ₹10,000 on your recharges. Despite paying this premium amount, your failing network is forcing us to buy EXTRA data booster packs out of pocket just to get a functional connection. You are double-charging us for a service you are failing to provide. Is this the world-class 5G experience you endlessly advertise? Logon ko chumt!ya banana band karo
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murali kumar (@muralikumar99) reportedHey @JioCare, my JioFiber was installed & active on April 10, 2026. I picked the 3333 plan, but I'm still not seeing the Google Gemini Pro banner in MyJio to claim as promised. 😟 Can you help?..I uninstalled and installed the app and it is still not showing..
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Mafidul Islam (@IslamMafid10110) reportedJio is providing worst news ever #ShameonOn @reliancejio
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Naresh Mahendra (@NareshMahe72805) reported@JioCare No messages or email received… it’s more than 15 days still my issues not resolved
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Bharat meena (@Bharatm01300972) reported@JioCare @reliancejio Worst network experience! Internet is almost unusable in my area since 5 days Location: 88J6+298, South Side, Kharagpur, West Bengal 721301 Kindly fix this immediately or I will be forced to switch to another network. #JioDown #PoorService
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Pavan Gupta. | Content Creator 📈 (@PavanGuptaX) reporteddownload and 60 Mbps upload Current speed is below 1 Mbps which is unacceptable This is not a user issue this is network failure and congestion Deploy proper infrastructure fix congestion and provide real service @JioCare @DoT_India 2/2
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Vasudev (@CyberVasu9) reportedWtf @JioHotstar @reliancejio it's even not allowing us to watch match, so buffering and lagging
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Shashidhar Hatt (@shashidharhatti) reported@JioCare don't use Jio worst company, go for local internet service they will communicate with you, Jio will never talk with you when you have issues. so don't go for it, Jio fiber is worst from 6 months. they take money every month. but the Jio customer care is not reachable to us.