Reliance Jio Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vinayak Tripathi (@belikevinayak) reported 1 minute ago

  Hi @reliancejio @JioCare, I was a Jio Fibre user and had requested cancellation just 2 days ago after a detailed conversation with your representative. Since then, I’ve been relentlessly harassed with multiple calls every single day. Despite clearly telling them that I’m shifting cities and have no relatives or friends to transfer the connection to, your team keeps asking the exact same questions in every call: - What’s the issue? - Why do you want to cancel the connection? - Why don’t you relocate the connection instead? - Do you have any relatives? - Can’t you give it to any relative? - Do you have any friends? - Why don’t you transfer it to your friend? etc. etc… This repetitive questioning and complete disregard for my decision is nothing short of extreme mental harassment. Instead of respecting my decision, you’re bombarding me with multiple irrelevant calls and pressuring me to “give it to someone.” This is not called customer retention or business, THIS IS EXTREME MENTAL HARASSMENT. The way your Reliance Jio tele-callers are trained to repeatedly harass and mentally torture customers is shameful and unacceptable! Either train your people properly or stop pretending to care about customer experience. At this rate, you might as well send your employees to physically stand outside every customer’s house and snatch their wallets, and in fact it would actually be less frustrating and painful than this routine mental torture.

• 
  வைஷ்ணு இந்திரா (@vaishnu_dev) reported 1 minute ago

  This issue keeps on happening again and again. Is this why we are paying for? @JioCare

• 
  कौटिल्य (@_vanar_) reported 2 minutes ago

  Service request no. - SR000039QVT5 What's the update @JioCare

• 
  ArunVeer (@Veer0421) reported 6 minutes ago

  @JioCare Wi-Fi is completely down since yesterday

• 
  Vishal Raj Bhatt (@vishalbhatt07) reported 7 minutes ago

  @reliancejio Please resolve the issue of no internet, it's been 2 days no solution from your side.

• 
  Dipjyoti Moulick (@mr_moulick) reported 11 minutes ago

  Absolutely pathetic customer service. @reliancejio has made it nearly impossible to speak to a human customer care executive by forcing customers through an AI agent, even for simple queries. I only wanted information about porting out my number, but there was no way to reach a real person. The irony? The moment I generated a port-out request, I was bombarded with retention calls. So, there are plenty of human agents available when Jio fears losing a customer, but none when a customer genuinely needs support. I currently have two Jio mobile connections and one JioFiber connection. After this experience, I'm seriously considering disconnecting all three. A company that values customers only when they are leaving doesn't deserve their loyalty. If this is Jio's idea of customer service, it has failed completely. Stop hiding behind AI and start providing real human support. Customer retention starts with good service not desperate calls after customers decide to leave.

• 
  tarangam (@tgaams) reported 14 minutes ago

  @JioCare Can you please confirm how much time is within technician visit timings? because today is the 3rd day without internet and service was raised on 30 June itself, yet no-one is appointed. very disappointed with your service

• 
  Uma Mahesh (@mahesh557) reported 16 minutes ago

  @JioCare @jio_fiber is down in #Hyderabad since morning. Even the jio app > fiber is not working to raise complaint #jiofiber

• 
  mugiwara (@Not_inthe_Kuppi) reported 20 minutes ago

  @NavinBiwal @JioCare @JioHotstar I got scammed too. Should file a complaint in consumer court

• 
  Sunny Patel (@sunnyppatel) reported 22 minutes ago

  @JioCare Really frustrated with your support team. MyJio app still shows an old fiber connection that shouldn't be there. No one from customer care seems able to fix this simple issue. Can someone actually help me resolve this? #JioDown @reliancejio

• 
  Jignesss....!!!🇮🇳 (@Iam_Jignesh) reported 23 minutes ago

  @reliancejio 3rd Class Chat bot doesn't help neither transfer to customer support facing issues and you guys added this **** chatbot which is another issue. We pay you to solve issues not to create one more. Will port out soon. Keep your chat bot to speak to Mr and Mrs Ambani.

• 
  who are u (@ashishshahu) reported 23 minutes ago

  @JioCare : this is the second time in 1 week when Jio fiber service is interrupted in Thane area without any prior notice. What’s happening?? Shall we change the service provider?

• 
  Arun Prasadh Sekar (@ArunPrasadhS) reported 28 minutes ago

  @JioCare can you help me understand what is the real issue and why would it take more than 50/55 hours to fix an issue? we have connected all the household devices to internet and if that doesnt work so long, its completely not acceptable!!

• 
  Biplab Kumar (@biplab_kumar95) reported 31 minutes ago

  @JioCare Please don't give any excuse. Just disconnect my service immediately

• 
  SIDDHARTH (@SID_ODIALIVE) reported 32 minutes ago

  @JioCare plz hire some customer care who is knowledgeable . a local shop help to debug the issue of jiofon sim pack and he corrected. ur team have useless bunch sitting in social media and not doing any help, i've escalated this matter to state head of Odisha that I didnt get any help