Reliance Jio Outage Map

Community Discussion

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Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Arunkumar Jagadeesh (@ArunkumarJagad3) reported 12 minutes ago

  @JioCare The engineer seriously do not know how to fix just comes and turn the Wifi and leave. You guys need 03 weeks to fix the issue? Wow what a service. You know the managers himself do not pick the calls.

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  Gursimranjit Singh (@gursimranjit) reported 12 minutes ago

  @JioCare So, effectively I have got only around 2 days of actual internet over the period of 10 days. This too in a Metropolitan city like Chennai. Either cancel my internet connection and refund my remaining service advance, or fix these persistent issues for once and all.

• 
  Himanshu Mishra (@himanshu312017) reported 13 minutes ago

  Hey @reliancejio @JioCare @jagograhakjago, I stay in navi mumbai here the network drop has become very common at my place. We have 5 jio sim connections.Spending monthly around 2k and in return I am getting worst services.I do work from home not able to work and lost 1 day of pay

• 
  Gaurav (@GauravMajee) reported 13 minutes ago

  @JioCare I've shared my details via DM. This issue is due to water entering the fiber cable because of poor installation. Replace the damaged cable and equipment free of cost and resolve the issue immediately.

• 
  Mikhail (@Dark_carnage07) reported 15 minutes ago

  @JioCare My Jiofibre connection atLocation: Lakadganj, Nagpur-440008 is disrupted since Friday, 17th July, and till today no technician has come to visit. They gave the number of the engineer allocated for service who is not picking up calls. Totally pathetic service from Jio.

• 
  Caustickonar (@caustickonar) reported 21 minutes ago

  @JioCare @reliancejio the last customer service rep that I spoke to, "Dharmendra Vishwakarma", has "escalated" my service request with the promise of resolution in 1 hour (highly unlikely) ... I betcha that this issue will not see the light of the day for another 24 hours

• 
  Manas Ranjan Sahu (@raajranjanraja) reported 23 minutes ago

  @JioCare @reliancejio my fiber service disrupted since 4 days. Already I have complained Regarding this.Till now I haven’t received any call.I want to talk to ur Costumer care but there is no options .what to do now?Surrender or wait for ur engineer?

• 
  Shivaanand Chand (@chand_shivanand) reported 29 minutes ago

  @JioCare @reliancejio Regarding JioFixedVoice No - +912235580199 ( Request No - SR00002MOHC2 ); The new issue I have identified is that almost your entire customer support and field service appear to be outsourced. Because of this, there is a huge communication gap, and this is the main reason we have been suffering for the last one and a half months. We have repeatedly raised complaints through emails, social media posts, and phone calls. However, you do not even provide a proper contact number where customers can speak to a responsible officer. Every time we contact someone, we are connected to a different person who has no knowledge of the previous discussions. The issue is very simple. My customer account was originally authorized for two set-top boxes. Suddenly, one of the set-top boxes got blocked. Your representatives are now saying that the serial number of that set-top box is not available in your records. But that set-top box was installed by your own technicians, not by me. I certainly did not manufacture or install it myself. Because your staff keeps changing due to outsourcing, every new representative simply says that the system does not show the details and therefore they cannot help. That is not the customer’s fault. If your own installation team failed to update your records, the responsibility lies entirely with your organization. To avoid further delay, I even agreed to pay whatever charges were required. Yesterday, I received an email from your team with a UPI payment link, and I made the payment immediately. However, today I again received a call asking me to provide the serial number of the set-top box that needs to be replaced. I had already shared those details earlier. Now I am again being told that the replacement cannot be processed because the serial number is not available in your system. This is exactly why I have repeatedly requested that my case be assigned to one responsible officer from your Customer Care or Grievance Cell. I have also requested the name and contact number of such an officer, but even that has not been provided. Everything appears to be outsourced, and unfortunately there seems to be no ownership or accountability. My case is very straightforward. For many years, I have been using a single connection with two authorized set-top boxes and regularly paying for the same subscription, including Wi-Fi and all associated services. Suddenly, one of the two set-top boxes stopped working and was blocked. I have already paid the required charges for its replacement. I am only requesting that the blocked set-top box be replaced. If your records do not contain the details of the old set-top box, that is because it was installed by your own representatives and not by me. Your internal record-keeping issues cannot be used as a reason to deny or delay service to a genuine customer. I request you to resolve this matter immediately. I have already been made to suffer unnecessary inconvenience for the last one and a half months. Please take ownership of this case and ensure that the replacement of the blocked set-top box is completed without any further delay.

• 
  Kapil dev (@lovekapil143) reported 32 minutes ago

  Never recommend anyone to use jio Wrost network ever @reliancejio @reliancegroup @JioCare

• 
  ISH😎 (@Curiousishh) reported 33 minutes ago

  @jitendraverma__ @JioCare @airtelindia Yes BSNL have better speed and service than these lootere

• 
  Jay Malani (@malanijay27) reported 36 minutes ago

  @JioCare @reliancejio Internet not working since long, raised issue with your helpline quite a few times MR0001RUPO2D, MR0001RUQCT3 still not resolved Let me know if I need to port.

• 
  kfaim π⚡ (@kfaim39) reported 39 minutes ago

  Order number: NO00015HUK11 I purchased a matching number yesterday and I haven't received any updates yet. I need the number urgently and this is the service which we get. It still shows document verification in progress. @reliancejio @JioCare

• 
  KalyanSutapalli (@KalyanSutapalli) reported 39 minutes ago

  2 months of repeated #JioFiber outages. Reaching support is a struggle, engineer visits take days. Today one engineer blamed the box, another said it's fine. My SR SR00003BONU9 is now on hold with no owner. Is this the service Jio stands for? @reliancejio @JioCare @AkashAmbani

• 
  Akash Deep (@akashdeepn) reported 41 minutes ago

  @JioCare Dear Customer, We are happy to inform you that your JioAirFiber Service Request no. SR00003BO0UJ has been addressed. We have identified and resolved the technical concern at our end, hence the scheduled engineer visit is not required. Kindly re-start your router and try connectin

• 
  Rajveer (@rajveersingh165) reported 42 minutes ago

  @jitendraverma__ @JioCare @airtelindia At every controversy people threaten to “switch” the network but no one actually does that.