Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 21: Problems at Reliance Jio
Reliance Jio is having issues since 08:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (61%)
- Wi-fi (16%)
- Phone (11%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Mumbai, Lucknow, Kolkata, Guwahati, Nashik, Agra, Chhindwāra, Patna, Varanasi, Jamshedpur, Vadodara, Latur, Delhi, Thiruvananthapuram, and Bhopal.
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai
|
Total Blackout | 54 minutes ago |
|
Lucknow
|
Internet | 57 minutes ago |
|
Kolkata
|
Internet | 1 hour ago |
|
Kolkata
|
Internet | 1 hour ago |
|
Guwahati
|
Phone | 2 hours ago |
|
Kolkata
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Paresh (@Chalbhaag) reported@JioCare Did you read what i have written or are you a BOT. Customer is bed ridden and medical patient, Not possible for him to travel. HOW WILL HE VISIT YOUR STORE. I have DM my alternate number. can you please call me on that.
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Nik P (@MarkedTeja) reported@JioCare Frequent disconnections in internet service since yesterday. What's more shocking is you can't even reach out to customer care, they'll just play automated messages and disconnect. Pathetic service!!
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Gokul Kannan L C (@GokulKanna78020) reported@JioCare Dear Aishwarya , Pls study the case before replying, I have paid for installation on 30/03/2026 still installation not done So I asked refund they said soon I will get it but see it was 23 days from my payment why I have not received refund what is you policy? Very poor service
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ILIN SARASWAT 🇮🇳 (@ILINSARASWATLaw) reported@JioCare I think #SunilMittal #SunilBhartiMittal with his @airtelindia #Airtel should surrender before Jio. Look at the prompt response from Jio @airtelnews This is called service.
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Shivang (@vats_jshivang) reported@mellifluous0429 @JioCare @reliancejio They just know how to take money, then they give the customer service in the worst way possible on the earth.
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Durgesh parihar Official (@Durgeshparihar_) reportedYour telecom services are very poor and disgusting. Shame on you @airtelindia @reliancejio
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Alok Mishra (@M70836Stuti) reported@JioCare Stop making false promises. I have been facing difficulties for the past nine months. I simply cannot comprehend this situation. Your concerned team does absolutely nothing; you people seem to think I am a fool. I will take this matter to court if I do not receive a resolution ..
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Praveen (@Praveen00111635) reported@JioCare I have been fighting for this so long, but you don't care. YouTube is working fine in mobile but it's now working on TV, one app is working other is not, what ******** is this, and you don't want to correct and even you don't want to refund it. @_MukeshAmbani @AmbaniTina
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Priyanka (@Priyank94219880) reportedPathetic service, do you guys even exist? You’re not replying to emails either. It has been 3 days since I sent an email, and there has been no response. @reliancejio @jio
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Naveen Raj (@nnaveen_raj) reported@JioCare Today's 7th day, but the #internet is not working @DoT_India @TRAI
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Nik P (@MarkedTeja) reported@JioCare There are serious issues with your customer service number. People are not allowed to talk to an agent. Even now, the service request I raised is scheduled to be taken up tomorrow! This is extremely slow service
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Subhash Kumar Patel (@iSubhashPatel) reported@JioCare Thanks for your support, but I no longer require the connection.
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Prasad Patil (@PrasadP25996739) reportedAlready informed customer care to disconnect due to poor service. Facing issues repeatedly, not acceptable. Request raised before new billing cycle & confirmation received, but no action yet. Will not be liable for any extra charges due to delay. Kindly disconnect ASAP @JioCare
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Ganesh Anarase (@GaneshAnarase20) reported@JioCare hey I am facing issue of slow internet speed I'm having full network range but slow internet speed
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AliAsgar (@Aladeen110) reported@JioCare I had recharged my number yesterday yet it shows expired. I am unable to connect to a human on customer service number. This is so frustrating. I need someone to resolve this.
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Royal Cina (@RoyalCina) reported@JioCare Are you gonna solve my issue which gonna go into emergency when there is no power and I can file a complain on you people since I have been asking you to take necessary action. I guess I can file a complaint now.
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Paresh (@Chalbhaag) reported@JioCare Problem is number in fathers name, he is unable to travel due to medical issues. How to resolve then. Your stores / CS team says not possible. even willing to convert to postpaid if home visit is available.
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Subodh Kumar (@SubodhK5891) reported@JioCare Dear Customer, Congratulations on booking your JioAirFiber connection. Our Jio service engineer is scheduled to visit your premises on 2026-04-21T10:00:00 for installation of the same.
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Sk Muhammad (@SMuhammad46150) reported@JioCare I have been complaining for three months and every complaint I have has worked and been closed, but why isn't the network fixed and why isn't the problem resolved? And you keep saying the same thing every time.Your complaint is being processed.
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Bhuvan Joshi (@bhuvanjoshi) reported@JioCare @reliancejio @TRAI issue is not resolved yet. Pls look into the same.
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Xavier (@Xavierbaba0) reportedHello team Jio, as you have said before that my account will be unfreezed in 5 working days and today is the 6th day but my account is still freezed please help regarding this asap. @reliancejio @JioCare @jio
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Abhishek Pandya (@panabhiie) reported@JioCare Not able to DM you, its morebthan 24 hours issue is not fixed
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Ruchi (@thatinfosecgirl) reportedHey! @JioCare I am struggling to get a proper response from your team. There is no network connectivity since yesterday and a technician visit was scheduled but no one showed up and now he is not receiving the call. I need the help asap! This is hampering my work.
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Atinderdeep Singh (@AtinderdeepS) reported@JioCare Sudhanshu, refer with your team, I have mentioned multiple times IVR is disconnecting the calls on this number. 2ndly i never received any call from your side, so stop mentioning in dm that you tried to contact. 3rd installation was done in Feb 25, recharge was in Apr 25
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Harman (@hs7196642_singh) reported@JioCare now i don't need time what is this nonsense are you guy's stupid?? Or do you think customer is stupid what is this ******* backend team doing? It's been more the 12days you guy's are silly bc @_MukeshAmbani what kind of services you offer your customer support isverypoor
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सव्यसाची (@_sujayS) reported@JioCare Replace the goddamn {future date} with a real date in yyyy-mm-dd or whatever freaking format of your liking, you morons! Your customer is asking for the date of installation or initiate refund. Do you get that? @JioCare
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Alok Mishra (@M70836Stuti) reported@JioCare You guys say, "DM," but after you do, no one replies. How rude are you? I message so often. When you guys do, give me a reply, but no one replies. Incredibly rude people. I've never seen a system so vile.
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Shivit Thakral (@ThakralShivit) reportedDisappointed wid @jiocare. My Wi-Fi is down for 24+ hours, I was given a 10-11AM slot for repair today & it’s a total no-show. Meanwhile, I’m still paying for charges for a service I can't use. Why the 2 standard when it comes to uptime vs. billing? 😡 #JioFiber #CustomerService
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Narayanan Nagarajan (@Narayananjoseph) reported@JioCare Jio AirFiber outage in Barauli Ahir, Agra for 5 days. Only IVR says “area is affected” no resolution or ETA. Work stopped due to service failure. Complaint escalated to nodal. Restore now or escalating to TRAI & consumer forum. #Jio #AirFiber #Agra
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Priyanka (@Priyank94219880) reportedIt's been 8 days my issue is not resolved yet, you guys are not able to provide installation service please refund my money @reliancejio @JioCare