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Reliance Jio

Reliance Jio service status: outage reports and connection issues

Why is my Reliance Jio service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

Full Outage Map

Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

May 21: Problems at Reliance Jio

Reliance Jio is having issues since 12:10 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

  • 63% Internet (63%)
  • 17% Wi-fi (17%)
  • 9% Phone (9%)
  • 7% Total Blackout (7%)
  • 2% E-mail (2%)
  • 1% TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Bhopal, Chhindwāra, Chennai, New Delhi, Pune, Shiliguri, Guwahati, Jaipur, Imphal, Mumbai, Pānīpat, Patna, Ludhiāna, Delhi, and Chandigarh.

CityProblem TypeReport Time
Bhopal Internet 24 minutes ago
Chhindwāra Internet 49 minutes ago
Chennai Internet 53 minutes ago
New Delhi Total Blackout 1 hour ago
Pune Internet 1 hour ago
Shiliguri Internet 2 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

  • shankareswar04
    Eswar (@shankareswar04) reported

    @JioCare @reliancejio @JioCare No update even after escalation. SR000036CDUZ still pending. No call, no technician scheduled. This is very poor service. Need immediate resolution. #JioFiber #PoorService #Chennai

  • sunnythkr
    Sunny Thakur 🇮🇳 (@sunnythkr) reported

    @JioCare @JioCare kindly help me in closing my connection for which i was complaining for past 1 month & got no resolution at all even after continuous chasing. Plz atleast do this without any further delay.

  • AamirArsr
    Aamir Sheikh (@AamirArsr) reported

    @JioCare Kindly stop giving generic responses and provide an actual resolution timeline urgently.

  • xmrx99
    xmrx99🇮🇳 (@xmrx99) reported

    @JioCare facing too much network issue

  • iam_ansuman
    Ansuman (@iam_ansuman) reported

    @JioCare @reliancejio Either complete my JioFiber installation immediately today or cancel my connection and refund my full payment without any further delay. #JioFiber

  • GeoIntel_India
    GeoIntel India (@GeoIntel_India) reported

    @JioCare @sourim I recharged Jio number 9517183479 with Rs 3599 plan based on Jio True 5G coverage shown on Jio website app and support system but 5G is not working at my location and network continuously falls back to 4G A Jio 5G tower is available within around 100 meters from my location and Jio coverage map also shows full 5G availability but actual service is unusable My complaints SR0000336W5T SR000034KRBD and SR000035Y9KN were repeatedly closed without fixing the issue and every time the reason was changed to congestion despite no improvement Jio support repeatedly promised resolution in 7 days 10 days and 15 days but no real action has been taken Same issue is also affecting another number 9598800923 at the same location which proves this is a local network issue not a device problem This is misleading service representation and failure to provide advertised 5G service despite payment I request immediate activation of stable usable 5G service or refund and compensation for financial loss

  • kabir1312545557
    Nikhil Kumar (@kabir1312545557) reported

    @JioCare improve network in this area that's i want i am facing falcuate with every website not particular make connection stable

  • HrutikMhatre99
    Hrutik Mhatre 🐐 (@HrutikMhatre99) reported

    It’s been 4 days since my complaint was raised. Again, the assigned engineer did not visit, and in the app the request status was changed/rescheduled without any call from the Jio Fiber team. Extremely poor service experience. @JioCare

  • MdKashf
    MD KASHIF RAZA (@MdKashf) reported

    @reliancejio @JioCare I demand that this issue be resolved TODAY on urgent priority basis.

  • AnupamDixit3
    Anupam Dixit (@AnupamDixit3) reported

    @JioCare Can someone raise a complaint and help me to get the complaint no. Regarding this issue. Let me know if any information required from me

  • ItsYerramsetti
    YERRAMSETTI SIVARAMAKRISHNA (@ItsYerramsetti) reported

    @JioCare @JioCare @reliancejio SR000036A72Z what exactly is the point of your “engineer visit slot selection” system if nobody ever gets assigned? My internet has been down for almost 15 days in the past month combined, yet I was charged the full bill like the service worked perfectly.1/2

  • Abhiman39134793
    Abhimanyu Mishra (@Abhiman39134793) reported

    @reliancejio @JioCare been running around your service centers to get my stuck number free. Not happy with he service been provided by the prabhadevi branch. Still awaiting reply. My issue has not been resolved. Plz check your inbox regarding my jio Sim number

  • peeceema
    peeceema (@peeceema) reported

    @JioCare Me too! They cancelled my order NO0001D0EP1G on 27 April and no refund till date. Worst part is the customer support! An 'idhar dabao, udhar dabao' number and a chatbot replying on mail and SM.

  • khatri_harshika
    harshika khatri (@khatri_harshika) reported

    @JioCare How long will this take now? How many days do you need to cancel this and initiate a refund?

  • Srikant56027931
    Srikant Rout (@Srikant56027931) reported

    @JioCare @reliancejio my complete adress _At_madhusudanpur,po_Banabishnupur,PS_Soro,Dist_Baleswar,Odisha,756047 and my number is 9337268629,we are experiencing the worst network for the past 1 year, we have a jio tower in our village itself still its non of use, kindly resolve

  • amitkaundilya
    amitksingh (@amitkaundilya) reported

    installation @JIOAIRFIBERIN done with significant delay. now no speed and working worse than 3G. complaint a lot. why to pay for a service not being delivered. @reliancejio @JioCare please respond.

  • VamsiOn_X
    VK (@VamsiOn_X) reported

    Hello @JioCare it's been 20 days since I paid for jio air fiber and still no installation at my home. Your local distributor keeps giving the same excuse "NO STOCK, WITHOUT STOCK WHAT SHOULD WE DO" . Why are you taking payments when you can't provide the service?

  • dipumdesai
    Dipu M Desai ( I am Hindu.) (@dipumdesai) reported

    @JioCare 270days A simple solution you can't solve & Stupid 💻 auto generated ans. I call this safed juth sophistication thif

  • whoCSSuraj
    Suraj (@whoCSSuraj) reported

    @JioCare getting 8 mbps d/l for 100mbps plan How long will this below par service offered after charging costs of 100mbps. It’s more than a month now. @TRAI

  • MdKashf
    MD KASHIF RAZA (@MdKashf) reported

    @reliancejio @JioCare Engineer clearly stated the problem is from backend/network side. However, backend team keeps closing complaints saying there is no issue from their side. If there is no issue from my home, no issue in device, no issue in wiring, and no issue from backend, then why is my internet

  • Archeocient
    Deepak Kumar Barik (@Archeocient) reported

    @JioCare i mean seriously, booked a jio home connection and paid for it and now your jio agent not receiving my call with delaying the installation. Im in a such a crucial moment, is it the standards of service U provide.

  • vedantshukla67
    Vedant Shukla (@vedantshukla67) reported

    Middle-class Indians are expected to pay every bill on time, but when services fail, companies hide behind automated replies and complaint numbers. My @JioCare @reliancejio JioFiber has been down since 17 May. After 5 days, multiple complaints, and repeated calls, no resolution!

  • amankumar43r
    Aman Kumar 🇮🇳🌿 (@amankumar43r) reported

    @JioCare You guys are not helping just redirecting it or responding in a Cryptic language as per your SOP. This is not support. It's just closing the support ticket asap.

  • Abinash__Rout
    Abinash Rout (@Abinash__Rout) reported

    Received threatening call from Bhadrak odisha JIO office regarding deactivation of my Jio number.Using 2 Jio numbers &recharge in alternate months. This type of harashment service is not expected from Jio. Kindly act the issue immediately. @JioCare @_MukeshAmbani @JM_Scindia

  • vivekit2014
    VIVEK ( मोदी का परिवार ) (@vivekit2014) reported

    Reopen my case and escalate this issue @JioCare

  • NUSRATNASEEM
    NUSRAT NASEEM (@NUSRATNASEEM) reported

    +91-5123171248 This my JioFiber number and it's again not working in a week. Are you ending your jio telecom? @JioCare @reliancejio @RelianceDigital

  • iidontkknowww
    idontkknoww (@iidontkknowww) reported

    @JioCare Now today is 6th day lf the same problem when u provide the solution?

  • Binding_Speller
    Ghost👻 SRH 🧡 (@Binding_Speller) reported

    @JioCare What is this service no one is responding ? Is it how you deal this the customer @JioCare

  • Zerocaresmate
    prayash (@Zerocaresmate) reported

    Jio network has been down since ages. Why is it a problem even now @JioCare

  • balanmoorthi
    Balan Gurumurthi (@balanmoorthi) reported

    Jio Fiber setup box issue, I have raised ticket but no engineer assigned, waiting for a day. Please help @reliancejio @JioCare