Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 13: Problems at Reliance Jio
Reliance Jio is having issues since 11:50 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (65%)
- Wi-fi (15%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Mumbai, Bhopal, Chhindwāra, New Delhi, Hyderabad, Dehra Dūn, Jaipur, Delhi, Bengaluru, Latur, Guwahati, Kolkata, Patna, Raipur, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai
|
Internet | 11 minutes ago |
|
Mumbai
|
Internet | 37 minutes ago |
|
Bhopal
|
Wi-fi | 1 hour ago |
|
Chhindwāra
|
Internet | 2 hours ago |
|
Chhindwāra
|
Wi-fi | 2 hours ago |
|
New Delhi
|
Internet | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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R.Sriram Varadarajan (@sri_varad) reported1/4 Dear @JioCare, My 300 Mbps #JioFiber connection has been completely down since 7 July. Despite paying for an annual plan, I've been left without internet for over a week. Service Request: SR0002MFCFO.
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Binal Parekh 🇮🇳 (@binalaparekh) reportedI'm constantly calling your customer care number.. There is no resolution from your side.. I have been calling for 4 days and most of the time Its extremely difficult to reach out to your customer service executives. Even after engineer visit confirm no one came.. HELP @JioCare
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Anilkumar (@ThonduruA) reported@JioCare past 4 days we do t have internet but u have sechuled for 14-7 this is how u people work, u r working culture is worst appikonda area ,vizag
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Bhartiye (@tarun4kdutta) reported@reliancejio @airtelindia Still nothing happend.. what to do with pathetic service.
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raj adhia (@raj_adhia) reported@JioCare Boss do you guys not understand english this has been done 100 times, id there is an issue in area what is my router gonna do
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Vaibhav Singh Raghuvanshi (@mevaibhav01) reportedAlso, I am not able to receive any kind of otp. The cx care told me that we are routing your call to tech team. No one picked up the call to address it. I don’t recall the name who called me but she was so rude and didn’t listen to my problem and cut the call. @reliancejio is
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Dinesh Kumar (@dineshkkumar_Er) reported@JioCare @reliancejio Have been trying to speak to your customer care executive since morning in regards to reinstallation request of Jio Fibre connection which has been cancelled as per scheduled date but not reinstalled today as was scheduled. Pls arrange a call back
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Sannan (@sannanvs) reported@JioCare My JioFiber has been completely dead for over 122 HOURS (since Wed 11 AM). Your techs lied about a 6 PM fix on Friday, and standard support keeps pushing automated 24-hour delays. SR00002MEQDE
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Kvreddy (@VenkyKutluri) reported@JioCare Could you please share the status of the service request: SR00003A0LNN
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🦂scorpion🦂 (@jaymaha87515299) reported@reliancejio @JioCare Sir, I booked Jio AirFiber four days ago and made the payment, but so far, no one has come for the installation, nor have I received any response. If installation is not possible, please cancel my booking and refund the amount.
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Rushikesh Ukarde (@ukarderushikesh) reportedand engineers keep rescheduling visits without my consent. Customers are paying for a service that Jio repeatedly fails to deliver. This has been the worst broadband experience I’ve ever had. #JioFiber #CustomerService #InternetOutage @JioCare @reliancejio
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🇮🇳Vijay Dobhalविजय डोभाल🐦 (@mvjdobhal) reported@JioCare Dear Customer, Service request no SR000035USB9 has been raised in your account. You will receive an update for this request by 2026-05-16
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DeepCantCode (@DeepCantCode) reportedHey guys, can anyone tell me how to connect to Jio customer care @JioCare when you have already raised a service request for JioFiber? yesterday's storm cut my JioFiber wire outside, and I have a deadline by 10:00 PM tonight I need internet ASAP. I have around 5.6 GB of files.
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nikhilsharma.08 (@nikhilsharma_08) reported@JioCare SR - SR000037CIE3 As per you refund amount was to be in my account in few days its been over a week please give me the proof of refund or i will lodge a complaint
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Parul (@Pranu7787) reported@JioCare i have booked jio broadband connection 7 days before paid the charges but no one called me for nstallation. I tried to cancel it but CC number disconnected. If connected, they say it should have installed in 48 hrs. There is no one address my issue.
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Dheeraj Gupta (@Dhegreat0ne) reported@JioCare It's not working. Why don't you guys understand. You came back to me after 4-5 days with your same rhetoric restart or run diagnostics.
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Traveller (@Gaurav_knp8896) reported@JioCare Now you guys are not replying and the same way today also no action will be taken.... Please help on priority
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Crazy Dollar (@CRAZYDOLLAR_) reported@JioCare @reliancejio need a solution to this
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PJ (@thissidepj) reported@JioCare SR00003AUA93 service resolved. Great service by support engineer Mr. Gaurav
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Raj Parikh (@raj_9034) reported@JioCare My uncle has raised multiple complaints regarding air fiber outdoor unit since 1 month. Still no resolution has been provided. Connect me with one of the service executive who can solve this issue immediately as uncle and family is deprived of accessing TV from 1 month.
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ramesh (@rameshsheelam) reported60+ days. 6 reference numbers. Countless template replies. Still waiting for a refund. SR000036PTXB SR000037SCQN SR000038UOHP SR000039F5WP SR00003AQZBH Creating reference numbers is not a resolution. Shame on you, @JioCare
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Amit Sharma (@aksharec) reportedNo internet connectivity on jio fiber and when called your team, they told to wat for 30 mins. Never seen such a pathetic response and service. Can you please cancel my subscription and refund my fees. No need to do anything @JioCare
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Amit Shaw (@TrainerAmitshaw) reported@JioCare Kindly Please Cancel Order No - LR00001E964L Paid Amount -1200 Raise the request but unable to track and get the details No - SR00003B4PCZ Please Update on this Provide refund for both asap @reliancejio @JioCare
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Geet Tanna (@GeetMTanna) reported@reliancejio @JioCare Closing a fiber account has been frustrating. Not able to get a human on call, or use relocate connection on myjio. Email sent and finally got a service agent who went to location and instead of closing the connection, updated the primary number only. Cancel
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Raj Kumar (@rajkumar_ir) reported@JioCare No JIO technician visited so far. Very poor JIO Service. I will suggest to all my colleagues or known ones not to take any JIO wifi/fibre/airfiber connection as the post-connection service of Jio is very poor & also not customer friendly. My JIO number is 1135896882.
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Niteen Autade (@niteenautade) reported@JioCare @JioCare What is the timeline by which this issue from your end will be fixed?
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Bhanu Pratap Singh 🇮🇳 (@BhanuPr87089411) reported@JioCare Just tell me the process for refund, I booked the connection on 9th July, in a city like Bangalore, do I have to wait for 4-5 days for connecting installation? I am no longer interested in jio fiber 😡, but give me my money back and let me opt for better service.
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Manoj kumar மனோஜ் குமார் (@manoj_karthi) reported@JioCare Reschedule after reschedule for every next day and by Saturday (11th july) I made the call to toll free customer care number and asked them to cancel the order and refund me since no one appeared, they pleaded me asking me a chance for 1 more day, but I denied sharp and asked me
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हूँ आवारा (@HoonAwaara1) reported@JioCare @reliancejio No internet connectivity for the last 5 days. I have called customer support 4 times today alone and even visited the local service center, but there is still ZERO resolution. This is severely impacting my work.resolve the issue immediately.
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Arjun (@ArjunPershad) reported@JioCare you guys are liars and cheats of the first order. 4 days there’s been no internet and no help. Everyday you lie to say it’ll be fixed today. And I’m paying 2k every month for your lies #internet #jio @reliancejio