Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 11: Problems at Reliance Jio
Reliance Jio is having issues since 09:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (66%)
- Wi-fi (14%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Chennai, Chhindwāra, Mumbai, Dimāpur, Hyderabad, Bhubaneshwar, Shimla, New Delhi, Rohtak, Indore, Pune, Bhopal, Patna, Delhi, and Coimbatore.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi
|
Total Blackout | 2 minutes ago |
|
Chhindwāra
|
Internet | 2 minutes ago |
|
Chennai
|
Internet | 16 minutes ago |
|
Chhindwāra
|
Internet | 2 hours ago |
|
Mumbai
|
Phone | 2 hours ago |
|
Chennai
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Rishi Arora (@leorishi) reported@reliancemukesh @reliancejio @jiocare What an authoritative attitude! After 4.5 days of delay, all my SRs were cancelled, yet you claim “no delay.” Then why was I repeatedly pleading on X for resolution? Fine, close the issue—but I still want the pro-rata adjustment for 4.5 days.
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Rishi Arora (@leorishi) reported@reliancemukesh @reliancejio @jiocare 4 consecutive days, 4 SRs — SR00002N6TMI, SR00002N8L9E, SR00002N7LXY & SR00002NA31M — & resolution came only on the 5th day, mid-day. Yet u say there was “no delay”? If so, why did I raise 4 SRs? Please provide the pro-rata adjustments.
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CA AMAN BAHL (@amanbahl58) reported@DoC_GoI @TRAI SIR I am a CA of 70 years age& having JIO wifi in Delhi, Since Saturday evening my internet is not working and worse thing is that JIO is not registered my complaint and refuse to listen to my complaint. In today's world all ITR is now online & can't work @JioCare
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Mutantpj.sol (@Mutantpj) reportedThe number has now been deactivated, and I’m trying to get the same number back. I’m willing to complete any required verification/documentation. Please help me recover/re-activate this number or guide me on the exact process to get it back. @reliancejio @JioCare @airtelindia
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Ayush Agrawal (@sumitagrawal729) reported@JioCare @reliancejio very disappointed with the service, no wifi in my area since last week.. no response from the support team.. nothing.. can you make this resolve as soon as possible.. jiofiber - 5713567075
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Arun Manicka S (@ArunManicka) reported@JioCare Yes, I confirm immediate cancellation of Account 410602490539. This is an INVOLUNTARY disconnection due to Jio's total service default (SR00003BPF29). Process closure immediately and issue my full refund
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CSC Dashpalla (@bapu_ny) reportedThe Jio service in Dashapalla NAC, Nayagarh, Odisha is extremely poor. We are facing frequent network issues, slow internet and unreliable connectivity. Please look into this issue & improve the network service . #mukeshambani @reliancejio
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PRIYANUJ Hazarika official (@PRIYANUJHazar11) reported@JioCare I mistakenly recharged a ₹200 Jio data plan instead of the ₹349 plan. The recharge was done around 50 minutes ago. This is a data add-on pack, not a calling plan. Please help me with a reversal/cancellation so I can recharge the correct plan. Kindly assist.
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raja B K (@raaj_1979) reported@reliancejio Hi the contact number of your store in Mapusa Goa is not working, yesterday i booked for jio fiber home and they given a slot at 11 am today and when i called the given number they are saying that they will install after a week i need it urgently if possible try to install today
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Jaya Bharti (@JayaSpeaks_) reported@JioCare @jio_fiber you will never change and never improve your customer service. Whoever has designed your My Jio App and that system generated response on help line number has created a perfect recipe to trouble and painstakingly keep following Jio for help and support. It is nightmare. Your service is pathetic, your connection is never stable and you are never promptly available for help. Have been out of connectivity for hours with no one resolve.
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saravanan krishnan (@sami0076) reported@reliancejio internet connectivity issue very unstable and everymonth 5 times it's happening
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இரா. சித்தார்த் (@will_be_the_one) reported@JioCare @reliancejio I have been facing the issue of water leaking from my fibre optic cabel ! Note it's dripping from inside the wire at the connection point to the wifi router adapter! Have raised complaint a month ago in app they sent a accepted msg and no one came !
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kumaran Balaji (@kumaranBalaji1) reported@reliancejio @JioCare I HAVE APPLIED FOR JIO WIFI CONNECTION. NO PROPER FACILITY NEAR MY LOCATION. SO I HAVE CANCELLED THE CONNECTION. STILL NO PAYMENT HAS BEEN RECEIVED AND WORST CUSTOMER SUPPORT . CONTACT NUMBER 9884003698
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GAGAN (@gaganxn1) reported@JioCare @reliancejio This is becoming unacceptable. Jio takes the customer’s payment immediately, but when it fails to provide the service, there is still no definite refund timeline—only “wait a few days.” After 10 working days, when will these “few days” actually end? @reliancejio
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Hemal (@FakirZen) reported@reliancejio @JioCare Day 15: No installation after paying in advance. No resolution in Twitter message. Just same reply like you will get SMS soon.
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ReVoLt (@sanch219) reported@JioCare Service Request No.: SR00003DJIYP This is unacceptable for a broadband service. Please escalate this SR to the senior technical team and arrange an engineer visit on priority. I do not want another round of basic troubleshooting. Please prov status of SR00003DJIYP
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vishvaprasad (@vishva_prasad_) reported@JioCare Still no one assigned. How much time it will take? Worst service. If it is solved in 1hr I will discontinue the service. Refund paid money. I just moved to jio because delay in response so it won't take much time to opt for other services.
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Milan Dharamshi (@milan_dharamshi) reported@jagograhakjago @JioCare every month fiber stop working. Helpline support zero , no human is there to respond , only human respond when you ask for recharge, is this way to work. ? In this time how do we work if internet is not working , do you have any responsibility. ?
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🇮🇳Maheen..❤️ (@maheensg) reported@JioCare @reliancejio Singrauli, MP (486889) Jio 5G has been COMPLETELY DOWN for 4 DAYS now. No service, no updates, no resolution. Hundreds of users affected. We are paying for 5G but getting ZERO network. This is a serious service failure. Reply ASAP with a solution! #Jio5G
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Deepak (@indiemarwari) reported@reliancejio This has been happening for DAYS. Gujarati recorded messages on my calls despite being a Rajasthan customer. Outgoing calls, incoming calls — same problem. How many customers need to report this before someone actually fixes it? #Jio #JioCare
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krackjack (@krackjacktruth) reported@JioCare This is very clear case of mandatorily asking Aadhar card as the only document to procure a Jio SIM card. Why does your system/app doesn’t support other proof of address/identity for SIM card ? How come can you madate Aadhar to procure a SIM card ?
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Stanley Ebenezar (@ebenezar20) reported@JioCare This prolonged outage is seriously affecting my work. Please escalate this and get the connection restored urgently. JioFiber Landline: +91-4431538386 @JioCare
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babita bisht (@babita25bisht) reported@reliancejio @TataCompanies @Infosys the CSR team of respected corporate giants. Can you plz help a school ggic bagqalipokhar with infrastructure under your social responsibility. The buildings are leaking and not enough for all classes. This is my solo effort plz consider
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Kunal jha (@Kunaljh70528107) reported@JioCare You have interpretation problem or what??? I have already said you earlier that your technician came on 30th July 2026 only but after checking he said that airfiber connection is not possible there because of network issue as proper value is not coming
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Kalepalli Venkata Raviteja (@rttravi) reported@JioCare Shared all the details in DM 3 days ago and still no fix. Just keep getting “backend will check and update” with zero progress. Almost 50 days now, bills keep generating but no vouchers for the money I paid. Need my refund ASAP. @JioCare #Refund #Badservice
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வீரபிரகாஷ் (@veerathegame) reportedEven after multiple follow-ups and escalations, my JioFiber installation has still not been scheduled. This level of service is completely unacceptable. I no longer wish to continue with such a pathetic customer experience. @JioCare @reliancejio
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Dr.Zahoor Ahmad Lone (@Zahurlone) reported@JioCare kindly look into the connection disruption of my jio fiber , +911813585647. It has been 50 hours I have made 12 calls raised 3 service requests but none of your technicians arrived to the location. Kindly let me know what else to do for resuming the connection.
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Surya Prakash (@suryagenius) reported@JioCare Hi Harshit shared the details in message please resolve this issue tomorrow already facing a lot of trouble every time I need to escalate the issue without escalation Engineer scheduled is not happened last time also esclated such a pathetic service
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Vignesh (@AkVicky_3) reported3 days, still now resolution or response from @JioCare @reliancejio 🤬 I shouldn't have changed my wifi network from ACT to Jio. They will rectify the issue immediately or response to the customers! Worst ever fibre network service! 3 days ah pesitu irukom. No actions.
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கிருஷ்ணகுமார் @ Krishnakumar (@mkrishna143) reported@JioCare Internet is not working for the past 3 days citing external outage. Jio works in the next block. I can't reach out to customer care. An automated voice informs that there's an outage and disconnects the call. The app based help desk is pathetic. Please help solve this.