Reliance Jio service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

• Internet (65%)
• Wi-fi (16%)
• Phone (9%)
• Total Blackout (7%)
• E-mail (3%)
• TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Mumbai, Pune, Kolkata, Kanpur, Chhindwāra, Delhi, Mangalore, Guntur, Guwahati, Indore, Jaipur, Nashik, Dehra Dūn, Jabalpur, and Bhopal.

City	Problem Type	Report Time
Mumbai	Internet	45 minutes ago
Mumbai	Phone	2 hours ago
Pune	Wi-fi	2 hours ago
Kolkata	Wi-fi	5 hours ago
Pune	Phone	11 hours ago
Kanpur	Internet	12 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shashin Birha🇮🇳 (@ShashinBirha) reported 5 minutes ago

  Dear @JioCare, my Jio AirFiber has been down since the recent power outage. Your engineer visited and confirmed that the outdoor unit is continuously rebooting and unable to lock onto the 5G signal (signal light never turns green). Kindly replace the faulty unit at the earliest.

• 
  Sunny Patel (@sunnyppatel) reported 11 minutes ago

  @JioCare Really frustrated with your support team. MyJio app still shows an old fiber connection that shouldn't be there. Same happened again SR00003A2EVRN closed four times but still same issue. Can someone actually help me resolve this? #JioDown @reliancejio

• 
  RAVI MEHTA (@ravimehta156) reported 12 minutes ago

  Extremely frustrated with @JioCare @reliancejio services! My internet disconnects every 20–25 minutes. I raised a complaint, but the technician changed the RJ45 plug only. At that time, the internet was working, but later I started facing the exact same issue again. Please help

• 
  AK (@shaky__99) reported 12 minutes ago

  @JioCare But last week you mentioned "few days "for refund. Can you please give me exact status of the SR, is it even being processed? I work for an IT company too , but have never seen such slow service anywhere. I have right to know exact days in which I can get refund.

• 
  Tarachand Suthar 🇮🇳 (@tsuthar143) reported 13 minutes ago

  @JioCare In 5G network era, Soon escalation means few hours to 2-3 days... not 8-10 days ....

• 
  Nagendra Singh (@uy6QrZ68oeHlep) reported 13 minutes ago

  @JioCare just tell me how I can raise request for disconnection, just for your info I got my airfiber connection 10 days back and since then continuous disconnection and no one even coming to fix that. Remove this **** box you guys are way more worse than airtel #jiodontcare

• 
  CS SINGH SAAHIL JITENDRA (@soulfullofkindn) reported 15 minutes ago

  It’s been days since the rains cooled off, but @JioCare 5G is still down at my house. Getting <10mbps in just one spot, forcing me onto 4G. Exhausting my 2.5GB daily limit is a nightmare when 5G is supposed to be unlimited. Please resolve! PIN: 401209

• 
  Pratik Nagpure (@nagpure_pratik) reported 15 minutes ago

  @JioCare, your engineer visit service is pathetic. They directly reschedule the order. I was working from home today because there was supposed to be an engineer assigned to solve the wifi issue, but no one showed up. This is completely unprofessional. Take a look- SROOO03AXOM1

• 
  Ankit Agrawal (@998ankit) reported 16 minutes ago

  @JioCare Hi Bhawna, I have tried it and also performed it multiple times earlier also in past 5 days. Request you to please raise service request and assign technician as I am not able to do it using app. I have tried perform diagnostics but it always show temporary issue from past 5days

• 
  AK (@shaky__99) reported 17 minutes ago

  @JioCare from 22nd june to 13th july what kind of pathetic SR resolution service do you have @reliancejio @JioCare , you should change name to #jioDon'tCare. How slow are you guys. how do you want me to tag to get my SR escalated? just tell me that. I do not want to ask what is the status

• 
  Senthil Kumar Ranganathan (@Senthil_k_r) reported 19 minutes ago

  @reliancejio @JioCare My parents are facing an issue with their Jio set-top box. It doesn’t power on unless the adapter pin is adjusted, removed, and reinserted several times. We swapped it with my working set-top box, and it works fine. +91-4431520453 Please replace this set-top box and assist the senior citizens.

• 
  Mihir Mangaonkar (@mihir_nam) reported 26 minutes ago

  @JioCare @jagograhakjago Needed extension only after restoring not some after 30 days . As renewal is due soon . This regular from jio outages for several days . Last time also no extension given for outage for days by jio What if renew and again there outage for 30days

• 
  GOVIND (@gasdm09) reported 30 minutes ago

  @JioCare MR001RP409Z "Jio is gaining a reputation for poor service. I have been experiencing continuous network issues for the last three months, and the problem remains unresolved.

• 
  Kumar Yash Singh (@k_y_singh2) reported 31 minutes ago

  @JioCare It's been 3 days of complaints but it's still not working . @JioCare Your service is so poor I didn't expect that after paying that much on bills. Shame on you guys

• 
  Lalith (@lalitgrateful) reported 34 minutes ago

  @shreyashhtwt @JioCare Yes. The problem is real

• 
  SBSingh (@sbsingh4530) reported 34 minutes ago

  @JioCare, Instead of answering my complaint, I keep receiving automated emails asking me to "Run Diagnostics." My JioFiber (0522-3552593) was already down for 5 days, and your technical team had confirmed it was a network issue.

• 
  Ravindra Pal Singh (@ravindrasikar) reported 35 minutes ago

  @JioCare It's been 2 days since I requested disconnection of my Jio AirFiber. Despite multiple DMs, there's been no action or update. This delay is unacceptable. Process my disconnection immediately. Stop ignoring customer requests.

• 
  Fazal Khan  (@iamfzlkhn) reported 35 minutes ago

  @JioCare @JioCare even after escalating issue there is no resolution provided no one even contacting me what pathetic company jio is I want permanent disconnection of jio air fibre & never make mistake to buy jio product again!! @airtelindia please help with your wifi installation

• 
  Shishir Mukherjee (@shishirmukherje) reported 36 minutes ago

  @JioCare @TRAI can you please help me here as this company is committing a fraud. First you people don’t provide the right service and then you deny of a connection which isn’t even a day old.

• 
  Raja singh (@Rajasin71029719) reported 37 minutes ago

  My jio fiber is not working since yesterday when I'm calling to customer care it's sent automated message. Dear Customer, We are currently experiencing temporary service issues with Jio AirFiber in your area.@JioCare @jio_fiber @reliancejio

• 
  Samir Bhure (@Samir12687245) reported 37 minutes ago

  It's 58 hours and jio engineers are not able to resolve port mismatch issue in for our WiFi connection. @JioCare

• 
  Anshul Yadav (@AnshulY27276278) reported 39 minutes ago

  Engineer came for 4 minutes but solved the problem he said to call customer again and tell them about problem @JioCare @reliancejio . Completely poor service from the engineer

• 
  Akash Rajput (@Im_akash48) reported 40 minutes ago

  @JioCare @reliancejio what the hell, I can't even get costumer support from jio helpline number. You all are deployed AI for costumer support which is very irritating thing . Make a good machanism for helping the costumer. Otherwise I am going to switch my number to other SP.

• 
  Sourabh Jangde (@Sourabhj007) reported 42 minutes ago

  @JioCare @reliancejio I have received no meaningful update or confirmed installation date. Order ID: NO0001EHE25E. Since there has been no satisfactory resolution, I have already filed a complaint with the National Consumer Helpline (NCH). If my connection is not installed by the end of today,

• 
  Gaurav Vishwakarma (@Gauravv14391) reported 43 minutes ago

  @JioCare First of all it was a 707 payment ..& if i was not eligible then tell me 1- why offer banner has been rolled out in my app 2-why customer care confirmed 2 months offer eligibility and tell me to recharge with 707 rs Who will take accountability for this @JioCare @DoT_India

• 
  Dr. OBGYN (@drnngujarathi) reported 47 minutes ago

  @JioCare It’s been 36 h and no resolution! Thats @reliancejio tech

• 
  Vinod P Khadse (@VinodPKhadse) reported 51 minutes ago

  @JioCare @reliancejio It's been 2 weeks. Despite repeated complaints and customer care calls, Jio 5G at Casa Rio Palava is still unusable. How long will this continue? Stop generic replies, provide the SR number and commit to a resolution date.

• 
  Harshad kale (@harshkale95) reported 59 minutes ago

  This is the story of the world's worst Air Fiber. Its connectivity is so poor that the moment a few clouds appear, even before the sun disappears, the signal bars stay full—but the internet connection vanishes.@JioCare @JIOAIRFIBERIN

• 
  TechToTrades (@shanksbala) reported 1 hour ago

  @JioCare The issue is not resolved.

• 
  A.Kumar (@AnjaniK55765459) reported 1 hour ago

  @JioCare I received a message in my DM I have implemented all the suggested methods, but the problem persists.