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Reliance Jio

Reliance Jio service status: outage reports and connection issues

Why is my Reliance Jio service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and phone.

Full Outage Map

Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

August 8: Problems at Reliance Jio

Reliance Jio is having issues since 10:30 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

  • 66% Internet (66%)
  • 14% Wi-fi (14%)
  • 9% Phone (9%)
  • 7% Total Blackout (7%)
  • 3% E-mail (3%)
  • 1% TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Guwahati, Shillong, Ahmedabad, Agartala, Delhi, Bhubaneshwar, Kolkata, Kālna, New Delhi, Chhindwāra, Baikunthpur, Pune, Dehra Dūn, Roorkee, and Sūrat.

CityProblem TypeReport Time
Guwahati Total Blackout 22 minutes ago
Shillong Wi-fi 2 hours ago
Ahmedabad Wi-fi 3 hours ago
Agartala Internet 5 hours ago
Delhi Internet 6 hours ago
Bhubaneshwar Internet 7 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

  • Henryteris
    Kuldeep Bhardwaj (@Henryteris) reported

    Facing continuous issues with Jio internet for the past few days, and there’s still no proper response or resolution. What’s the point of paying for 5G if we can’t even use it properly? No callback from the IT team either. @JioCare @reliancejio #jio #poorservice

  • tyagiji2611
    Himashu Tyagi (@tyagiji2611) reported

    @JioCare @JioCare @jio_fiber Mycomplaint is neither being resolved nor evenproperly registered.I have tried every possible channel,and in the end,I have to tweet about it. Instead of providing a solution,you are again giving me another option.I need a proper resolution,not another option.

  • tejasraman4
    Tejas Raman (@tejasraman4) reported

    @JioCare Sure, I’ll DM you my Jio number. Please help me cancel the ₹199 queued recharge and process the refund to my original UPI payment method. Thank you, Tanya. @JioCare @reliancejio

  • ABDULAH8977859
    ABDUL AHAD عبدل احد (@ABDULAH8977859) reported

    @reliancejio @JioCare please provide resolution.

  • tushar0nly
    ᴛᴜsʜᴀʀ ᴋ. (@tushar0nly) reported

    @JioCare @reliancejio So please don't ask me to reschedule another visit. Kindly escalate this to the concerned field/network team and get the faulty box repaired/replaced urgently. My urgent work is getting affected. Request ID: SR00002N7VA. Please resolve on priority. (2/2)

  • patkarns
    Nikhil Patkar, Tax Consultant ✍️ (@patkarns) reported

    @JioCare Team Jio, why you repeat one same reply again and again u r staff clearly denied for connection,I think you didn't check my evidence sent to you in e mail. I don't want to post publically . I am maintaining dignity. Pls solve this issue till Monday evening else refund my money.

  • amitkrtweets
    Amit (@amitkrtweets) reported

    @JioCare @reliancejio I can’t raise a service request for my home JioFiber connection from Bangalore.parents cannot troubleshoot the router onsite. Please send an engineer to inspect the issue directly, why is it required to stay closer to router place a request. Need help.

  • DesignedbyPayel
    Payel is Creating 🌙 (@DesignedbyPayel) reported

    @JioCare saw, generic response of have patience is not working @JioCare !! i have been having patience waiting for people to fix it since 6days. @JioCare is not having any urgency for its loyal long term customers- solving or doing a full refund if cant solve - is the problem here. shame

  • Annunaki1011
    CBR (@Annunaki1011) reported

    @JioCare No resolution yet

  • Abhinav_and03
    Abhinav Anand (@Abhinav_and03) reported

    @reliancejio After repeated calls on 5–6 Aug, I complained about the representative's alleged false commitments and conduct. Jio acknowledged my email but sent a generic technical-support response. No formal complaint/docket number, no substantive investigation, no resolution.

  • faheem_malik
    FM (@faheem_malik) reported

    @JioCare Techinician is not attending the call.. what is the process to terminate the service?

  • inagendranbhy
    Nagendran Bharathy (@inagendranbhy) reported

    @JioCare All of this has been done, yet there’s no proper resolution…. kindly make sure, a bot doesnt reply to this…

  • avdhesh_99
    avdhesh (@avdhesh_99) reported

    @reliancejio down in sultanpur Sultanpur Entire distric from 10 month Need grab u

  • drratansainidb
    Dr Ratan Saini (@drratansainidb) reported

    @JioCare These automated replies have no value. Customer is suffering and you are happy with using AI to reply the tweets here. Ashamed of such a worst service provided by Jio.

  • Praveen3513404
    Praveen Kumar (@Praveen3513404) reported

    @JioCare Hi All, I am unable to receive and make call at my location, i live in East Delhi, below is my address: 3/59 khichripur colony, near vishwakaarma mandir, Delhi-110091. Several Jio users at my location are facing same issue.

  • DesignedbyPayel
    Payel is Creating 🌙 (@DesignedbyPayel) reported

    @JioCare at night if you get someone to pick up the call they say “oh after evening, no engineer is available” and this same loop is going on since 7 days since installation of my @JioCare airfibre!no service could have been any worse! the harassment i faced from @JioCare is unimaginable

  • Dhruva_wani_17
    Dhruva Wani (@Dhruva_wani_17) reported

    @JioCare I had also mailed the customer care Please resolve my issue

  • mahato7
    Rakesh Kumar Mahato (@mahato7) reported

    @JioCare Request ID: SR00003DGN13 has been rescheduled multiple times. Other Service providers assistance are better. Please let me know the procedure/formalities of surrender the connection.

  • prabu10rajan
    Prabu Rajan (@prabu10rajan) reported

    @JioCare @reliancejio @JioCare Guys it’s now been 1 week. Still nothing is fixed. Just fake assurances from your customer care. No resolution, still no internet.

  • sajal_1998
    sajal khandelwal (@sajal_1998) reported

    @JioCare @reliancejio Such pathetic service 30 mbbs speed promised not even getting 15 mbbs have complained multiple times but the issue get resolved for 15 days then again same issue start popping up

  • rakeshsingh1115
    Rakesh Singh Parmar (@rakeshsingh1115) reported

    @JioCare @reliancejio 1,500+ subscribers will collectively PORT OUT to another network, and we will file an official complaint with @TRAI & National Consumer Helpline for paying for services we never received for 3 years! ​Take action immediately or lose the entire area!

  • dinesh4net
    Rohan (@dinesh4net) reported

    @JioCare almost 24 hour but my broadband not working naa customer care ,naa area engineer,naa tweeter kisi ko kuch nahi pata kab chlaega

  • NavsharmaAIB
    Navneet Kumar (@NavsharmaAIB) reported

    @JioCare That number is linked to banking, logins, OTPs, everything. This isn’t a small issue. This is user security at risk. Fix your process. #Jio #Telecom #DataSecurity

  • ash_goel
    AG (@ash_goel) reported

    @reliancejio 4th day in a row the fiber connection is down in Gurgaon. No help whatsoever. This is the level of service for a Rs 36000 annual connection.

  • psychspy007
    John Snow 🥷 (@psychspy007) reported

    Still NOT resolved, @JioCare! No internet, calls or basic services, and your AI keeps repeating the same useless response instead of connecting me to a human. This is beyond frustrating. Fix it NOW. Enough is enough! 😡

  • ashutosh281278
    Ashutosh Ranjan (@ashutosh281278) reported

    @Srj_bit @JioCare Why this service negligence. who is responsible ?

  • ferozoffcial
    MohammedFeroz (@ferozoffcial) reported

    @airtelindia @Airtel_Presence one of the worst automated customer care. Recharged with unlimited 5g package, but base data is consumed even though phone showing 5g network. Will definitely port to @reliancejio as soon as recharge is due on 12 aug

  • Yashwanth0718
    Yashwanth (@Yashwanth0718) reported

    @reliancejio @JioCare My JioFiber issue is still unresolved. Customer care only gives an automated rainfall message and disconnects. I also tried rescheduling, but no engineer slots are available in Hyderabad. Req Id: SR00003DHLCH. Please assign an engineer urgently.

  • Thalassophil_AD
    AD (@Thalassophil_AD) reported

    @JioCare Jio team has not done anything yet, why so much delay in resolving poor network issues? People are paying for the services Jio is not able to rectify.

  • bhagirathmaurya
    Bhagirath Maurya (@bhagirathmaurya) reported

    @JioCare It was sheduled on 7th Aug, now it is blank, 6th day no internet... 6 days and there is no slot available. What a pathatic service or reason...