Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 15: Problems at Reliance Jio
Reliance Jio is having issues since 10:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (63%)
- Wi-fi (17%)
- Phone (10%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Bānposh, Bhopal, Chhindwāra, Chennai, Lucknow, Allahābād, Jaipur, Bramhapuri, Ahmedabad, Kolkata, Shillong, Agra, Thiruvananthapuram, Hyderabad, and Hisar.
| City | Problem Type | Report Time |
|---|---|---|
 Bānposh
|
Internet | 39 minutes ago |
|
Bhopal
|
Internet | 2 hours ago |
|
Chhindwāra
|
Phone | 3 hours ago |
|
Chennai
|
Internet | 3 hours ago |
|
Lucknow
|
Phone | 4 hours ago |
|
Allahābād
|
Internet | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
-
Proud Indian (@proudindian1801) reported@JioCare Your customer care is making fool..Technician did not come in alloted slot..your jio care representative at service centre kept me waited for more than 45 minutes on call..another one lied to me that your service request has been escalated..but nothing happened..
-
DEBAYAN BANERJEE (@debayan357) reported@JioCare Let's do a work.cancel the request and return My money back. I had paid 299 rs. Please return my money I will port my number to some other service provider. it's my last request to. @JioCare @reliancejio
-
Jishant Patel (◔‿◔) (@jkpatel777) reported@JioCare @be_mewadi @mainbhiengineer Solve coustomer customers real issues first
-
ZUBER GOPALANI (@ZuberGopalani) reportedDear Customer, Service request no SR000035VLEZ has been raised in your account. You will receive an update for this request by 2026-05-16T19:05:01. To track the status of your service requests at your convenience, @JioCare
-
Gaurang Ganatra (@gaurang_ganatra) reported@JioCare @JioCare Status is still showing only “Assigned an Engineer” and no actual visit/update has happened yet. The issue has already been repeatedly rescheduled since 13 May. Request immediate resolution today instead of automated responses. SR000035SG9Z
-
Akgupta (@Akgupta53418723) reported@JioCare Complaint no SR 000035SA9x pending original complaint no SA000035mh 35 since 11 may Broadband not working. Live in Jaipur . No care is taken . Call centre told to attend fault between 9PM to 10 PM on 14 may . This is the service of reliance JIO.
-
《The Malai Lama 㛈》 (@themalailama) reported@JioCare did you ask me to DM the issue just as process protocols or is the intention to help?
-
CA Manish Jangid (@mj_manii) reported@JioCare Hi there, Complaint Number: MR000154348 I have already raised a concern regarding my internet issue. Could you please let me know when your team will contact me, or do you need a different type of treatment to respond? (1/2)
-
Proud Indian (@proudindian1801) reported@JioCare Is this the way you treat your customer? Sorry..i would rather say..you fool your customer?
-
santosh zade (@santoshzade777) reported@JIOAIRFIBERIN @_MukeshAmbani @reliancejio My Jio account No. Is +91-2452357636 is not working for the last 7 days. We have run a computer Institute in a rural area and we need an internet connection to educate students. But from the last 8 days our online classes are closed.
-
Amit Singh Bhandari (@BhandarisAmit) reportedMy internet is not working from 9th may properly and your team is not give solution after many followup. Service request no. SR000035QLMP. Service manager also not picking call. @jiocare
-
GK (@gkapoor989) reported@JioCare Already submitted yesterday, improve customer service support @reliancejio
-
Anu Radha Chowdhary🦁 (@AnuRadha63045) reported@reliancejio @JioCare Wrost Signal For Jio 5g is Not Supported Location-Bagh Ameer, Vishal Towers Back Side Road, Kukatpally
-
sohail (@SohailIzhaan) reported@JioCare Wow @JioCare, even after escalating publicly here, still no proper response, no technician visit, and not even a single callback from your team. This is the service quality you provide to customers? Very disappointing.
-
Robin Sharma 🔆 🇮🇳 (@robin_dew11) reported@reliancejio @JioCare My jio air fiber is not working properly from last 10/15 days. What is my fault in this. Whole system is not working fine. How do I get it rectified or is it time for me to switch back to @airtelindia
-
VENKATESHA YR (@venkateshyr4) reported@JioCare Please cancel the order and refund the amount
-
Dinesh Choudhary Kherwa (@DineshSinwar22) reported@JioCare it's very poor network connectivity in our area. Kherwa, Degana, Nagaur Raj Pin 341503. Would you pay attention to this issue?
-
Ashwin K Jain 🇮🇳 (@Jain__Ashwin) reportedNo internet as of today as well..jio outage @JioCare @reliancejio ....daily same story...@RIL_Updates .... please resolve permanently or I will switch to Airtel wifi ....
-
dhirulunkad (@dhirulunkad) reported@JioCare I already sent u dm.. but u never replied
-
Anil Jadwani (@AnilJadwani) reported@JioCare @reliancejio @TRAI your network is just getting pathetic each passing day. Way too many call drops and call failures. Area Pin 400088
-
Yogesh Jain (@yjain) reported@JioCare Do you guys even read the messages carefully before suggesting the solution? I asking for removal of OTT and pickup of STB from Business Location
-
_i_am_koustabh__ (@IKoustabh) reportedIs Jio Network Down?? @reliancejio @JioCare @JioHotstar
-
Saksham Rawat (@saksham_rawat18) reportedOne of your employee is saying to keep checking the status of complaint &guiding me such a hard steps from jio ap which would b so impossible without her guidance. what should ido by knowing the status of the complaint? If it is not being resolved from last 8 days @JioCare @TRAI
-
ysuiysui (@ysuiysui) reported@reliancejio @JioCare what is wrong with your internet connectivity? My wifi has been down since morning. Your helpline says highlight kar denge, makes us wait 15-20 minutes on a call, but does not arrange an engineer visit. Get this resolved ASAP!!! #Jio #badcustomerservicejio
-
Manjeet Kumar Pandey (@mkp_dei) reported@reliancejio sorry to inform but this is true, in All over India now Jio network connectivity is far behind than Airtel, please improve. Your AI and IVRS based coustomer care services are all stupid, not giving options to talk your customer care, not able to recognise the issue
-
Amit Kumar Somani (@AmitKumarSoman1) reported@JioCare it has been one week since I am trying to connect with customer care through the app and what'sapp for my fiber connection. Now tired of trying and really very much dissatisfied for the first time Hy jio internet. Please resolve my issue.
-
Jishant Patel (◔‿◔) (@jkpatel777) reported@JioCare Day 32 of waiting for #JioAirFiber since payment. Still no connection. No real support. No timeline. Only scripted replies and “please wait patiently.” Enough now. Give me an exact installation date or process the refund.
-
Abhi Varma (@AbhiVe3961) reported@JioCare Again 1 more week got passed without any response from your side. Which makes total 3.5 months for the simple refund (& still any action is awaiting). Your team is either ignoring to take actions OR are not able to understand the issue. @TRAI
-
Akash Vimal Borana (@akashborana_) reported@JioCare have scheduled a relocation appointment for my JIO FIBRE 5 days back still there's not any update on the relocation I have already paid ₹1200 for relocation +₹707 for monthly recharge still there's not any adequate response please solve this problem immediately..
-
Abhijeet (@Abhijee96401634) reported@JioCare Spoke to arpita yadav from jio tv.she disconnected the call with resolving issue .