Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 23: Problems at Reliance Jio
Reliance Jio is having issues since 01:50 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (61%)
- Wi-fi (17%)
- Phone (11%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Nashik, Pune, Hyderabad, Kohima, Ahmedabad, Mumbai, Kolkata, Lucknow, Rājkot, Karnāl, Pānīpat, Jodhpur, Rohtak, Imphal, and Sonīpat.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 15 minutes ago |
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Internet | 34 minutes ago |
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Internet | 1 hour ago |
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Internet | 1 hour ago |
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Internet | 2 hours ago |
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Internet | 4 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Biswaranjan Beura (@BiswaB2K) reportedPurchased JioFibre on 11th April, KYC completed, payment done but service yet not activated. Installation scheduled again & again bt not yet completed. Representatives in Bhubaneswar not responding. Being harassed since 2 weeks. Ridiculous @reliancejio @JioCare @AshwiniVaishnaw
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🇺🇸Kalpana *****🇮🇳 (@kalpanajaggi) reported@JioCare It takes so many hours to fix one small problem????
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Alok Mishra (@M70836Stuti) reported@JioCare I have a complaint in customer court
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SRIKAR🇮🇳 (@Srikar1947) reported@Airtel_Presence My issue has not been solved. From tmr onwards I am opting @reliancejio broadband. They are far better than u.
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Ankan Dutta (@Ankan_Dutta975) reported@JioCare Still now no installation happened and I'm not even using it, then how could it happen? No one visited, after checking the status I found the activation done and I rushed to the jio store which was closed tomorrow I will make a complaint in my local police station regarding this.
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Prince Nagar (@n55735) reported@JioCare Telecom companies make big promises that their network is fast but in reality, no one's network is fast. Today again Jio's network is down, tomorrow it will be some other company's.
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Dhruv Bhatnagar (@Dhruvb84) reported@JioCare Not on DM I'll reply here only , JIO is worst service down for 2-3 hours every now and then I can't tolerate this anymore, don't waste my time please start the process
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Shahrukh Pathan (@shahrukh_p51694) reported@JioCare Hi @JioCare, installation itself has not been done yet. My complaint is regarding the delay in installation. Sending an engineer after completion is not relevant right now Kindly arrange installation on an urgent basis as already requested. No response from assigne agent as well.
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BHARTIYA (@nippamshah) reportedHello @JioCare. I had last recharged my JIO number in March'25. That was an annual recharge. I want to know what was my plan as I don't see it in the list of current anual plans. Can you help?
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Vikas Singh (@vikas14d) reported@JioCare Shraddha, please read the issue carefully. The engineer HAS reached multiple times, but the material/Odu is NOT WHITELISTED in your system. Rescheduling visits won't help if the backend isn't updated. Escalate to the provisioning team to whitelist it. Stop the generic replies!
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Vikram Gupta (@kuhu9511) reported@JioCare Are nhi dena hai refund to bolo n fraud khi k Jb bhi complaint raise kro to bs dm me details hi mangte rhega scamer nhi dena tha refund to sidha bol dete ki nhi denge refund 1.5 years se dm dm dm kr kr k thak chuka ***
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Arjun Kishor (@Arjunkisor) reported@JioCare @reliancejio My JioFibre connection is not providing internet since this morning. 05223574280 I have done 'Run Diagnostics' I have contacted jio helpline two times. Jio helpline ppl are not registering my complaint. The local jio service person denied to visit my home.
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FPLleoX (@FPLLe0X) reported@JioCare your 5g is so **** and cant even reach customer care
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abhinav rai (@abhi_engr) reported@JioCare I am facing jio fiber outage and jio mobile 5g speed issue also since mrng 9AM in hyderabadnizampet. Raised ticket for fiber but no proper update why ticket on hold.
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ASHU (@ASHUTOS61267387) reported@JioCare Calling service active nhi
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Prashant Mahajanam (@Prash_M87) reported@JioCare there's too much delay in resolving internet connectivity issue. Raised ticket yesterday and no one answerered till now. Reached out to your support team multiple times today but still there's a lot of delay. How to push, this is delaying everything when WFH. @JioCare
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Malavikasg (@malavikasg) reportedWorst internet service provider @JioCare
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faizan khan (@faizankhanstmt) reported@JioCare Even after ~13 days outage (8–21 April), multiple SRs, visits, router & ODU replacement you may still get zero accountability & no rebate. If this is how customers are treated, think twice before choosing Jio AirFiber. Service promises ≠ reality. @JioCare @TRAI
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Siva Prasad Reddy Seshi Reddy (@iamSivaPrasadS) reportedHi @JioCare, I am a Jio Payments Bank customer. All UPI payments are failing with “You have exhausted your transaction limits – RE068”. I waited 24 hours, still same. Your helpline has no human agent option. Please fix this.
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Priyanka (@Priyank94219880) reportedJio’s social media team is one of the most useless teams I’ve seen. No help at all, one call every 3 days just to understand the issue, & then again another call after 3 days to understand the same issue. Poor service & worst people. Shame on you, Jio team. @JioCare @reliancejio
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Tarasankar Mitra (@tsmitra) reported@JioCare By worst service I left Jio.please return my advance payment of Rs 2221 which you had taken from me as an advance with a false promise of good service. Don’t give lame excuse of commitmted subscription to deny my advance payment for which you have not rendered any service.
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Shakil Hassan Laskar (@HassanShak92320) reportedToo much bad network connection in Hailakandi District near Sayedbond part two,2000 consumer face slow network,Why jio customer face this problem ,shame on you @JioCare @reliancejio please do something and better service
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watcher (@watcher98765) reported@Airtel_Presence I never thought I could use OLA, uber, mobile banking in my life!! I never thought I could use phonepe in my mobile!!!! All are now in reality bcoz I changed my SIM from the fraud @Airtel_Presence to @reliancejio
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KD Kolkata (@KDKolkata1) reported@JioCare A very bad & slow internet
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Siva Prasad Reddy Seshi Reddy (@iamSivaPrasadS) reported@JioCare @JioPaymentsBank my payments from Jio Payments Bank keep failing with error RE068 for more than 24 hours. Helpline 1800 890 7070 only gives virtual assistant, no human support. Please resolve this urgently.
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Dhruval S Kothari (@dhruval14) reported@JioCare SR00007SIP this complaint id do resolve it ASAP
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Kapil Dhingra (@kapildhingrasi1) reported@JioCare Internet not working and I am doing work from home please get this fixed asap
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Mayuresh Pradhan (@mdpradhan) reported@reliancejio @mipaltan Internet not working since morning. Can you please improve your third class service and get it rectified as soon as possible? Internet was not working on sunday and Monday as well. Why can't you have more skilled technicians in place?
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sharad kandiya (@ASharadpatel366) reported@JioCare We are not able to call someone, very slow internet, my address is : 41, Patel vas, Narsinhpura, ta-kadi, di-mehsana, 382715, Gujarat We were facing issues since last 10-15 days.
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Aarohi Ranka Chhajer (@RankaAarohi) reported@JioCare We have been using Jio Fiber connection for the last one year and the problem is the same, it is not getting solved, we are tired of complaining but there is no response.