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Reliance Jio

Reliance Jio service status: outage reports and connection issues

Why is my Reliance Jio service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

Full Outage Map

Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

April 23: Problems at Reliance Jio

Reliance Jio is having issues since 12:30 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

  • 61% Internet (61%)
  • 17% Wi-fi (17%)
  • 11% Phone (11%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Kolkata, Chandigarh, Shiliguri, Hyderabad, Mumbai, Shillong, Chennai, Guwahati, Ahmedabad, Delhi, Vadodara, Chhindwāra, Trichūr, Yamunānagar, and Pune.

CityProblem TypeReport Time
Kolkata Internet 14 minutes ago
Chandigarh Internet 5 hours ago
Shiliguri Internet 7 hours ago
Kolkata Internet 7 hours ago
Hyderabad Internet 7 hours ago
Mumbai Wi-fi 7 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

  • sain_abhis25955
    ABHISHEK SAIN (@sain_abhis25955) reported

    @reliancejio @JioCare I recharged my Jio number with a plan that showed Hotstar subscription benefit during recharge and in transaction details. But in MyJio app, the subscription is missing. Customer care says late recharge after expiry, which is contradictory. Pls resolve issue

  • rupesh_garg2002
    Rupesh Garg 🇮🇳 (@rupesh_garg2002) reported

    It has now become a daily issue that my Jio AirFiber is not working and shows a network outage in my area. #JioCare

  • akash_t3
    Akash Tyagi (@akash_t3) reported

    @JioCare Dear Customer,This is to inform you that your JioFiber Service Request No. SR0000342X7P for has been successfully processed. Dear @JioCare stop this bullshit. No one contacted,no resolution and service request is processed.If you cannot resolve, please cancel and give refund

  • Anu_raglko
    anurag srivastava (@Anu_raglko) reported

    @JioCare @reliancejio No you dont understand..i have been asking the date and you guys just doing copy paste previous responses...worst customer service i ever had ..

  • m_vibhu
    Vibhu Malhotra (@m_vibhu) reported

    @JioCare It’s hard to decipher the intentions of jio employees. Customer support keep disconnecting calls, social media team keep lying. False assurances and fake network.

  • anindyaroy89
    Anindya Roy (@anindyaroy89) reported

    @reliancejio @RCBTweets Very poor network service, hopeless day by day. The same network issue is facing from the last 3-4 years. The same excuses that this is a temporary issue.

  • GPallab164
    Pallab Ghosh (@GPallab164) reported

    Extremely frustrated with @reliancejio @JioCare. The network is practically non-existent. I previously raised a complaint and was given a Service Request Number (SR000033EITX) with a promise of resolution within a week. However, nothing has been done; in fact, the service has...

  • maheshrpm
    Maheshkumar (@maheshrpm) reported

    @JioCare as I told, it is of no use now. I already bought different sim and no longer needed this sim. just cancel and refund. THANKS FOR YOUR VALUABLE TIMELY SERVICE!

  • PrabhakarSri
    Prabhakar Srivastava (@PrabhakarSri) reported

    @JioCare No internet. Urgent reply please. Problem since last week

  • wanderingvakeel
    Angy (@wanderingvakeel) reported

    You guys @JioCare @reliancejio are just pathetic absolutely pathetic, your customer care no's have no option to even talk to any of your representative on dm all you could do has been system generated same reply.

  • sanjay35786
    sanjeeb Agarwal (@sanjay35786) reported

    @JioCare @JioCare my air fiber problem is solved But what technician taking 300 rupees for service But I didn't resevie any bill or prove I have alredy proof of am giving 300 If your didn't give proper reason for 300 rupees I will file complain consumer portal

  • _Dulcetwinter
    . (@_Dulcetwinter) reported

    @JioCare Cancel my order and refund

  • nayat633226
    naya (@nayat633226) reported

    Hey @JioCare @reliancejio, my internet is down for the last 3 days. Despite a router replacement, the connection is still buffering constantly. The technician used a low-quality Drop Cable that seems to be the root cause. Please fix this permanently!#JioFiber #JioDown

  • GaneshCh1183312
    Ganesh Ch (@GaneshCh1183312) reported

    @JioCare Can you get my problem resolved. I shared my registered fiber mobile number in chat. Can you please get this resolved.... This is my 10th tweet pls help me

  • goyalojaswi
    Ojaswi Goyal (@goyalojaswi) reported

    @JioCare @reliancejio Your Air Fiber is the most pathetic internet service I have ever used. The customer service is the worst. 20+ calls since 3 weeks, still no Engineer assigned, you guys just close the ticket. You don't even check if the issue was resolved or not. Horrible!!

  • shaileshdubey18
    Shailesh Dubey (@shaileshdubey18) reported

    @JioCare In just 15 days, I faced 5 days of downtime on Jio Fiber. Why should I pay for service I didn’t get? Extend my validity by 5 days immediately. #CustomerRights

  • Str_an_ge_r
    Raj (@Str_an_ge_r) reported

    @JioCare I have an active ₹349 plan on my number [9718711256], but I haven’t been able to access Disney+ Hotstar for over 10 days. The app doesn't recognize my subscription. Please fix this ASAP. #JioCare #JioHotstar #CustomerService

  • praveendiwedi
    harshitshukla (@praveendiwedi) reported

    @JioCare @reliancejio poor customer executive,poor services just robbing medium class family..is that your buisness @RelianceDigital

  • StubBor39512660
    Kartik (@StubBor39512660) reported

    @JioCare Facing complete internet outage on my Jio AirFiber connection. Registered Number: +91-1666314430 Location: Sirsa, Haryana This issue is unacceptable. Kindly resolve immediately

  • sonisaurabh6761
    soni saurabh (@sonisaurabh6761) reported

    @JioCare I am listening this since a very very long time. Kindly tell me why you are not able to give me date for the resolution. I am frustrated from your services @JioCare

  • ZiyaullahM2748
    Ziyaullah Mohammed (@ZiyaullahM2748) reported

    @JioCare — your network is performing poorly across all services. Apps like WhatsApp, Insta, Play Store YT, and BGMI are barely usable due to high ping and unstable internet. This issue is affecting multiple users in my area. Fix this immediately #jiodown #jio

  • muralikumar99
    murali kumar (@muralikumar99) reported

    @JioCare , I'm messaging from last 10 days but no reply. My jio fiber connection activated on 10th April and till now google gemini pro banner not showing in myjio app. shared snapshots in DM multiple times. I paid money 3333 to jio, but u are not resolving my issues.

  • RajeshKinn50583
    Rajesh Kinnera (@RajeshKinn50583) reported

    Raised complaint (SR0000340CZZ) for my JioAirFiber on the 15th, following a month-old issue. It’s been 1.5 months and no resolution despite two attempts. This negligence is disappointing. Fix this immediately! @JioCare @reliancejio"

  • jatinkataria19
    Jatin Kataria (@jatinkataria19) reported

    @JioCare @JioCare @reliancejio Your team has scheduled the visit for my new non working router, but that service request has been rescheduled 2 times till now. In case, there is no service incharge, then why do you provide service numbers? Just to make people fool?

  • SanchitaKumar
    Sanchita Kumar (@SanchitaKumar) reported

    @JioCare @JioCare @reliancejio I need a resolution and not copy paste messages.

  • parasindore
    PARAS HARIA (@parasindore) reported

    @JioCare INDORE MADHYA PRADESH AREA RAJWADA MOBILE DATA NOT WORKING SINCE LAST 3 DAYS NO ONE IS CONCERNED @TRAI @AshwiniVaishnaw

  • iharshvardhana
    Harsh Wardhan (@iharshvardhana) reported

    I was told by a representative (Hemant Pal) to simply disconnect the service instead of offering any help. This is unacceptable customer support and false commitments. Expecting immediate action and accountability. @reliancejio @JioCare #Jio #CustomerServiceFail #ConsumerRights

  • umeshjagadal
    Umesh_Jagadal (@umeshjagadal) reported

    @JioCare If u read the chain of tweets, u would certainly knw that all of u are just saying service downbut nobody cares to solve this permanently given the issue has been recurring everyday. The service has been resumed now but the problem is that it's every day service down about 6hr

  • PrashantRa19320
    Prashant Rajpurohit (@PrashantRa19320) reported

    @JioCare Are you guys even serious what should i do by schedule i have been scheduling from 2 days and no one is responding. I am going to switch my router and will also let my whole area do that cause all them are facing the issue

  • pwnamarnani
    pawan amarnani (@pwnamarnani) reported

    @anshuman1tiwari unsupportive cust service, @reliancejio @jiocare wanted to relocate, raised lead call, paid fees, nothing happened called customer care 100 times, nothing happened, stopped using jio airfiber, they took back the device also but still receive bill reminder for payment.