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Reliance Jio

Reliance Jio service status: outage reports and connection issues

Why is my Reliance Jio service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

Full Outage Map

Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

April 20: Problems at Reliance Jio

Reliance Jio is having issues since 12:30 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

  • 61% Internet (61%)
  • 16% Wi-fi (16%)
  • 11% Phone (11%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Kolkata, Chhindwāra, Pune, Chennai, Patna, Lucknow, Mumbai, Panaji, Chandigarh, Nagpur, Kanpur, Meerut, Gobārdānga, Delhi, and Bengaluru.

CityProblem TypeReport Time
Kolkata E-mail 3 hours ago
Chhindwāra Internet 3 hours ago
Pune Phone 3 hours ago
Chennai Internet 4 hours ago
Patna Internet 4 hours ago
Lucknow Internet 4 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

  • Kuttan9Shibu
    shibu Kuttan (@Kuttan9Shibu) reported

    @JioCare Hi team I am here to highlight that it's been 1 week I made payment for jio air fiber installation but still installation is in pending please ping me for order details need help to get the installation done as soon as possible

  • GhoshGhosh8
    Sanjeev Kumar Ghosh (@GhoshGhosh8) reported

    @JioCare Are you serious sitting to help? The customer has already paid the Installation amount you have closed the previous fiber and not installed the new connection Engineer visit and do kyc and not contactable R you helping or sitting for harassing

  • SAdicherla
    Srikanth Adicherla (@SAdicherla) reported

    @JioCare Not required already raised somany complaints but you people are saying 48hrs but after 48 hrs just msg from you "Dear customer signal has improved in your area" but no use

  • Gracy2914
    Gracy Vijay (@Gracy2914) reported

    @JioCare I'm sorry if this is harsh! Can't you peopl understand my messages? I have tried everything? What so you mean guide, do you think I can't understand seeing videos? There is some other issue, please charge whatever you want assign a resource. DOT.

  • pronodip97
    Pronodip Chatterjee (@pronodip97) reported

    @reliancejio @JioCare I have already paid my bill for Airfiber connection but your app is showing payment due and services stopped, no positive response from Customer Care. Please help.

  • Kalpesh250192
    Kalpesh Mahadik (@Kalpesh250192) reported

    @reliancejio no Jio Airfiber connection issue in dapoli, Maharashtra.

  • bhelanil87
    Anil (@bhelanil87) reported

    @JioCare Various emails and calls are initiated by me but no resolution.

  • GKaran79474
    Gm Karan (@GKaran79474) reported

    @JioCare Check DM please help me m yt pe streem krta hu 4 din se nhi kr paa ra mere career ka sawal hai

  • deepak_precious
    Deepak saini (@deepak_precious) reported

    Worst service of @reliancejio @JioCare I ordered my sim on 17 of april yet didn’t delivered to me even delivery msg received on Saturday but delivery agent didn’t contact to me 97560833308

  • ps262139
    Prashant Singh (@ps262139) reported

    @JioCare This is what I am saying, pathetic service by your Company. It should happen within 48 hrs but still nothing. @JioCare

  • TrivediLaxmi
    Laxmi Kant Trivedi (@TrivediLaxmi) reported

    @reliancejio I am having jio fiber internet connection.but from 14 april to till now there is no internet no body is listening about my complaint address Saket Nagar kanpur.

  • manish_rao77770
    Manish Rao (@manish_rao77770) reported

    @JioCare It's been 10 days since my order was returned. I went to the Samsung Service Center, but they also refused to return the order. They told me to contact JioMart or say it's a fake order. When I contacted JioMart, they also refused to accept the return and wouldn't refund my money.

  • AmolGavhane6699
    Amol Gavhane (@AmolGavhane6699) reported

    @JioCare No any update, call from jio regarding above service request. (SR000033SDYB). If you are not going to provide solution, kindly refund my money.

  • sidtw009
    Sid (@sidtw009) reported

    @JioCare Your customer care asked me to recharge with 824.32 now asked me to recharge 232. I did that too. What the hell is going on

  • E17101998
    Er_17101998 (@E17101998) reported

    Dear @JioCare @reliancejio, I’m a paying customer of Reliance Jio, and for the past 2+ days my area has had *zero network*—no calls, no internet. Despite raising a complaint, I’m now being told it may take *up to 120 days* to resolve or that service will be restored “soon."

  • PoojaSi49792538
    Pooja Singh (@PoojaSi49792538) reported

    @JioCare @reliancejio My request still on hold since 1 week my office work got stuck I am totally fursterd from the service of jio really not able to understand what is the main issue you are not able to send a single enggenir for my wifi problem since 1 week

  • apurba_gayon
    @purba gayon (@apurba_gayon) reported

    @JioCare @JioCare but should have some fair business practice. Making customer wait too long by taking the money advance is not so acceptable

  • ugly_kid_af
    S A U R A V (@ugly_kid_af) reported

    @JioCare You have been saying this same thing from last week, and still, I haven't got a single response. service request has been raised way long back and now it's been more than a week. Still, you guys are saying the same thing. Ranting the same thing doesn't fix customer issue.

  • NazmulAnsari12
    Nazmul Ansari (@NazmulAnsari12) reported

    @JioCare If the Jio network is weak, will it affect just one website or all apps, websites, and calls? And if basic 4G isn’t stable, why call it 5G services?

  • ssvas165
    Sreenivasulu S (@ssvas165) reported

    @JioCare I think this reply is given as per your policy. I reported the net work speed is slow and competing with the snail for all apps. Isn't it undestandable? Can you tell me which apps will work fine on JIO?

  • nirmal_kumar
    Nirmal Kumar (@nirmal_kumar) reported

    @JioCare Applied for shifting. Technician came. asked for OTP and I shared. He left without doing anything . He said he will come later as the current selected location was not correct. But I received a sms that installation successfully completed. Please help.

  • md_raza644
    MD ASIF RAZA (@md_raza644) reported

    Hi @TRAI @JioCare @reliancejio Even after filing a complaint regarding poor network connectivity and unavailability of 5G network.. still I didn't get any proper support.

  • iamdeepankardas
    Deepankar Das (@iamdeepankardas) reported

    Day 4 and still nothing. No action, no accountability, no respect for customers. This is how you treat paying users? Shameful service. @JioCare @reliancejio

  • myselfamrit
    Amrit Thiara (@myselfamrit) reported

    @JioCare I havent got my refund of 2200 given in cash to ur representative Shubam Sukhdev Singh 6280570947. He fooled us by taking 2200 cash and deposoting 1200 for our booking. Then the booking was cancelled. We are helpless. Jio Punjab team is really terrible.

  • R_choudhary22
    ROSHAN ANAND (@R_choudhary22) reported

    Dear @JioCare If you can’t provide a stable and reliable network, then please refund my recharge amount. It’s not fair to charge users without delivering proper service. Kindly look into this issue as soon as possible....regular gd network dena tmse nhi hoga

  • DevendarReddy07
    Devendar Reddy (@DevendarReddy07) reported

    Jio is having Worst network speed, not even getting as much speed as 2G, I will port my two numbers by the end of current plans @JioCare @reliancejio

  • Praveenmore58
    praveen (@Praveenmore58) reported

    @JioCare This is promoted by jio we belived on you should be the reponsible, if you don't provide service then why did you promoting fake brands every rupee counts I am not getting money from jio or that fake brand how did you promot and diverting customers into fake @_MukeshAmbani

  • Nikhil63629955
    Nikhil (@Nikhil63629955) reported

    @JioCare Still no solution jio

  • ps262139
    Prashant Singh (@ps262139) reported

    @JioCare Still I didn't got any ans. Then how can I expect a good Service from your end. Just looting customer

  • souravb1587
    sourav_b (@souravb1587) reported

    @JioCare Paid for a Jio SIM on Apr 16. 4 days. No delivery. No calls. 5 customer care calls = zero resolution. Asked for refund = call disconnected. You advertise “KYC in 3 mins” but can’t deliver in 4 DAYS? Worst service ever. #Jio #JioFail