Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 20: Problems at Reliance Jio
Reliance Jio is having issues since 03:30 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (63%)
- Wi-fi (17%)
- Phone (10%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Pune, Udaipur, Shimla, Hyderabad, Shillong, Kolkata, Bānposh, New Delhi, Kanpur, Gangānagar, Chhindwāra, Bengaluru, Mumbai, Jaipur, and Warangal.
| City | Problem Type | Report Time |
|---|---|---|
 Pune
|
Internet | 4 minutes ago |
|
Udaipur
|
Phone | 8 minutes ago |
|
Shimla
|
Internet | 15 minutes ago |
|
Hyderabad
|
Internet | 34 minutes ago |
|
Shillong
|
Internet | 43 minutes ago |
|
Kolkata
|
Internet | 1 hour ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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dilip dp (@DilipPusala) reported@JioCare @JioCare My old device already was picked up one month back, and the new one hasn't even been installed. That's why I cancelled after 30 days of no service. What device should I return? I already paid 4k rupees for the new one, and the old one already has a 2-month valid pack.
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आदित्य दरेकर (@adityadarekar) reported@JioCare Hi pooja engineer checked and told me the issue is from the backend team case is routed to the tower team case no BIM91102268.. please check with your tower team..
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Ansuman (@iam_ansuman) reported@JioCare This has been one of the most frustrating and irresponsible service experiences I have ever faced. I completed payment for JioFiber more than 24 hours ago, yet no installation has been done.
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Dreamer (@TheStrongGuyy) reported@JioCare It's going to be 7 pm now and my problem is yet to be resolved. EXTREMELY POOR SERVICES AND HIGHLY INEFFICIENT SUPPORTING STAFF. Kindly refund my money, i would love to try some better operator!
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Akshay Pradhan (@AkshayModern) reported@JioCare But the strategy of jio is bad . I am planning to throw out Jio sim from next month . One Airtel is sufficient because Jio has lot of problem . Not a single advantage I see over an Airtel one .
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Ajay Rout (@IamAjayRout) reported@JioCare @JioCare @reliancejio since the conern raised a week ago or so, only thing is changed is templatized response with diff names with ZERO action. **** Jio
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Vikram Kumar (@ImViikram) reportedDear @JioCare My Jio AirFiber connection has not been working since morning. This is causing inconvenience in my office work. Kindly look into the matter urgently and resolve the issue at the earliest. #JioAirFiber #Jio @reliancejio Just DM my details to you.
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Bilal khan (@bilalkhan8746) reported@JioCare Jio number- 7906784995 Alternative contact no. - 9058257471 Address- VPO Parasoli, Tehsil Budhana District- Muzaffarnagar. Uttar Pradesh- 247775 Issue in whole village not in specific houe/building
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Zyloska (@zyloska) reported@JioCare @RelianceJio I re-registered for autopay at 9 AM today. Your promised TAT is 3 hours, it's been over 9 hours and my mobile services are STILL barred! This is absolutely unacceptable service. Why give a TAT if you can't honor it? #JioisTorture #CustomerServiceFail
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Lalita Sharma (@Latasharma97) reported@JioCare Madam, you forgot to resolve the issue, it seems.
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Prince Aggarwal (@csprinceindia) reportedNo response from @JioCare even after tagging them here and filing a complaint on their official website. This kind of service is unacceptable. Prepaid users are being forced to visit stores for conversion that doesn't even work. Time to switch to a more reliable operator. @airtelindia @Airtel_Presence
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Bimal Bhatia (@Bbhatia19) reported@DoT_India @airtelindia @reliancejio My daughter rqstd to port her Airtel Number to Jio. Today she got call from a mobile no. infrmng that they are calling from Jio & they also had all porting details. Turned out that they were from Airtel & wanted her to cancel porting request.
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Ansuman (@iam_ansuman) reported@reliancejio please help as soon as possible.
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భగవంత్ కేసరి (@missyounaanna) reported@JioCare Rey cheapfellow, requested for tower installation via DM. on 23 August 2021 and till now there is no response..your competitor @airtelindia already installed..improve your network coverage worst fellow... Otherwise the entire village may switch to airtel
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ವೃಷಭ ಕಾರಜೋಳ (@karjol_Rish) reported@JioCare Hey @JioCare @reliancejio, absolutely pathetic service. Scheduled a JioFiber relocation appointment for 18th May, still no contact! Opened 2 tickets for the same—closed one without resolving it, and the other is just sitting there. Worst customer support.Please resolve this ASAP
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Dev Shankar Kumar (@devshankar_kr) reportedDear @JioCare, @TRAI My No- 9110101453 has been facing an issue for the last 1 month. My daily data gets exhausted by afternoon even when there is very little/no usage. Pls Check & resolve this issue at the earliest. Otherwise, I will be forced to port this No. to @airtelindia
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Capt PVR KUMAR (Indian Navy) 🇮🇳 (@kumarpvr) reported@reliancejio Dont subscribe to this fraud service. They specialise in cheating customers by not refunding their advance payments. My case pending since Feb 2026. Waiting for a refund.
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SKH (@Himansu_sahh) reportedHey @JioCare please solve my network issue I was facing the massive 5G network issue from last 4 days your team will not work and solve . Why i am paying for suffering from network issue . And you customer will also not respond me
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ವೃಷಭ ಕಾರಜೋಳ (@karjol_Rish) reported@JioCare @reliancejio RELOCATION Appointment of JioFiber connection along with Set top box with Order Number CO0001SCZ4IB Service Request No. SR0000365MHR, SR000036B8SJ Still how many requests needed
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AbuSaud (@AbuSaud_SS) reported@reliancejio @JioCare im.abu from dindigul TAMILNADU,here we don't have proper signals in street if we need use jio we have to come to main roads to use bcz of bad signal kindly ask ur tram to solve the signal issue
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Abhinav (@imabhi0012) reported@mainhooonna @JioCare @reliancejio Service is literally disgusting 😭
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Balaji (@thisisBalajiG) reported@JioCare booked for #JioAirFiber connection and done payment yesterday. They promised me for installation today but no one is responding . Below is order detail Dear Customer, Order Number NO0001DJJTQ0 is scheduled on 19-May-2026 between 13:00:00 - 15:00:00.
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Kush Agarwal (@kushgrwl) reported@MindOfBharat @ViCustomerCare @reliancejio Then problem got solved?
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Dinesh Kumar (@dinesh2188) reported@reliancejio The condition of internet network is very poor in Banbasa, Distt Champawat, Uttarakhand 262310 since yesterday evening. Please do the needful.
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Bear market📉 (@deba_techie) reported@gauravphadtare @jain_harshit @reliancejio But Jio has low network in maximum places
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Ansuman (@iam_ansuman) reported@JioCare I will delete the tweet after solution of my problem.
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Altab Hussain (@trending_now2) reportedNeed help from @JioCare for JioFiber installation at my location. Your team says installation isn’t possible because the tower isn’t visible from my rooftop. But many Jio WiFi are already installed within 1 km my area. Kindly look into this issue and get the connection installed.
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Karan Gambhir (@karan2k4) reported@JioCare These technical issues are going on for the last 1 year since I got this connection. I have had enough, you can take back the airfiber device and refund my money
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Harjee (@harjeedua) reported@JioCare @reliancejio @JioCare Service Request no. SR000034K2HP please refund my money back iam waiting from last 3 months everytime your company and your employees make new new excuses
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monster (@monil2026) reported@JioCare if I am doing payment of recharge for 87 days, then it is compulsory to validate till the day ends. Then why recharge plan ends in mid day??? What kind of service is this?? My number 9033425608. I need answer on this. @_MukeshAmbani