Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 20: Problems at Reliance Jio
Reliance Jio is having issues since 03:50 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (67%)
- Wi-fi (14%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Guwahati, Baikunthpur, Pune, Cochin, Chennai, Bhopal, Mandi, Bengaluru, Dehra Dūn, Hyderabad, Nagpur, Chhindwāra, Mormugao, Ahmedabad, and Jodhpur.
| City | Problem Type | Report Time |
|---|---|---|
 Hoshiārpur
|
Internet | 3 minutes ago |
|
Guwahati
|
Internet | 59 minutes ago |
|
Baikunthpur
|
Internet | 1 hour ago |
|
Pune
|
Phone | 1 hour ago |
|
Cochin
|
Internet | 1 hour ago |
|
Chennai
|
Internet | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Kishan Ahir | Influencer (@ikisanp) reportedTotal mockery of support by @JioCare! Sudhanshu asks 4 details ALREADY shared in DM multiple times, and then goes completely silent again. Stop running from the issue. Either resolve the relocation or refund my advance payment today! @reliancejio @TRAI #JioAirFiber #Ahmedabad
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Mr Tranquil (@iAjayYadav9) reported@JioCare When can i expect this fixed. This is pathetic service. @reliancejio
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Mohit Vrma (@MohitVrmaa) reportedI thought it might be a network glitch. So I called again and the exact same thing happened after explained full query. The irony? I was calling Customer Care from my Jio number.🥲 Is this a new way of avoiding customer queries? Please look into this. @JioCare @reliancejio
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The Political Pulse (@politicalbr3295) reportedJio users are experiencing the worst 5G speed ever, saala net hi nhi chalta inko bss paise badhane hai. It's a consequence of their sheer monopoly. @TRAI @JioCare @reliancejio
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rb (@rb5904) reported@reliancejio @JioCare 5g iphone postpaid internet speed .. worst .. location : RCMH+53H Hirana, Gujarat 4g only works with 0.5 mb/s download speed why i need to pay for 5g if you have no 5g network .,
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Pintu Singh (@pintusi11376418) reported@AmitSingh9326 @JioCare The Biggest Problem is 5G Network due to this I am paying Extra money to using Data at plzz understand my Problem 💔
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A (@_Opinionated_A7) reported@JioCare @reliancejio @OfficialJioTV Jio Air Fiber has to be one of the worst service providers. It is the 3rd day of wifi outage,Myjio app update keeps saying 4 hours. Yesterday customer care guy told in an hour it will be done. All lies, and no responsibility. Horrible service!
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leelaprasad nuvvula (@LeelaprasadN) reported@JioCare I don’t even see what the expected resolution time is, and there’s no update when it gets resolved.
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Lodhi Mithilesh Rajput (@Er__Mithilesh) reportedPoor network @JioCare
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Yogesh Sagvekar (@yogisagvekar) reported@JioCare Kindly contact with sales team for installation of jio network distribution points in our society. Kindly send the technician for the survey for installing main channels of distribution in society
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Harshal Mahajan (@MahajanHarshal0) reported@reliancejio @JioCare And please teach this assistant staff to maintain at least the dignity of Jio while being seen to be rude to older ones. It would affect Jio's quality. Location is : Dhule, Maharashtra.
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Javed Mohammed (@Javed_0786) reported@reliancejio #JioAirFiber my router keeps disconnecting every 10 min. Very frustrating to watch TV, work on system and use wifi on mobiles. On calling, customer care kept checking for 10-12 min and then give link to video of troubleshooting. Is this your resolution? Send sm1 plz
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Mr Tranquil (@iAjayYadav9) reported@JioCare Kavita this was same thing i am hearing from last 4 days that your engineer vistitied and identified the issue but what after that . Please check the previous responses which your team shared . I don’t think your team is even interested or doing anything for this
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CommonSense (@ixCommon_Sense_) reported@JioCare @GoI_MeitY do you guys even ask for accountability or it's just facade, is govt doing something about customer satisfaction or it's just monopoly market where these giants are given freehand to loot the people.
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Bharat (@bmj_bharat) reported@JioCare Why is it taking so long ? Why are we made to pay for days when we don't even use the internet and why such poor service ?
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Sumit ArYan (@SumitAr48029383) reported@reliancejio @jio_fiber @JioCare There is no power in outdoor unit and you are replying that internet will resolve in 30 mins..are you crazy? This is how you resolve customers problem by sending auto reply message to everyone without even understanding the situation??
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Chinmay (@allu006) reported@JioCare @JioCare and don't reply like in progress or thanks for patience. Come up with a action or proper resolution 😡
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Rahul Srivastava (@rahulvansh) reported@JioCare Can someone ask Sweety from customer support if she can call me?
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SriramSrinivasan (@sriramtheboss) reported@jagograhakjago @reliancejio @JioCare Please intervene and ensure Jio provides a refund for the no-service period or extends validity for the full 30 days paid.
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Ankur (@shubhamdub_y) reported@JioCare Many times complaint raised but not solve my issue.
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Vikas Pathak (@vikash309) reported@JioCare We regret to inform you that your JioAirFiber connection Order Number NO0001F1OEUChas been cancelled. @jio_fiber after 20 days received this SMS . WORST SERVICE FROM JIO . Kindly refund my paid amount immediately
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Aryan (@MotAdv) reported@reliancejio @reliancegroup @JioCare Paid for a full-year plan, yet 5G rarely works. Phone keeps switching to 4G and I have to toggle Airplane Mode repeatedly just to get 5G back. Daily data gets exhausted in half a day. Why sell 5G plans if reliable 5G service isn’t available?
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sandeep patwari (@coolpatwari) reported@JioCare we apologize for the inconvenience caused to you. Your complaint has been registered, however, due to system restriction we are unable to confirm the Engineer visit date and time. You will receive an SMS shortly confirming the date and time of Engineer visit.
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Abhishek Swain (@abhisekhswain7) reportedExtremely disappointed with @JioCare @reliancejio. I’m an existing customer trying to port 3 family members from Airtel to Jio. Been trying to reach customer support for 4 hours and tweeted multiple times. Zero response. Terrible onboarding experience from the start!
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Manoj (@manoj_2018) reported@reliancejio is not relocating jio fiber and his employees continiously miguiding @TRAI can you look into. Harrasment of customer is going under the @TRAI
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B S Bhatia (@bs_2000) reported@reliancejio I am facing problems with my Jio Broadband connection. I paid Rs 4443/- for 3 months subscription but I am not getting any response. The order no. Is N00001F9Y33K. Sales person is not picking phone calls. His number 93119 53666. Please resolve!
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Mohit Vrma (@MohitVrmaa) reportedWhy make a simple plan change so complicated? Jio-is this really how customer convenience works? Or is it easier for you to create a new connection than modify an existing one? @reliancejio @JioCare @RelianceJioCare #JioAirFiber #Jio
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Chinmay (@allu006) reportedDay 9 and STILL no installation! Not a single executive picks up my calls, and when I visited the Jio Center in person, they completely ghosted me. Absolute zero follow-ups on complaints. I have never been this harassed by any company in my life. @JioCare
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Chiranjit Mahata (@Chiranjitm20) reported@reliancejio Kuch kaam ka nehi hai jio network , worst network
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Qurbat (@NandiVishal) reported@JioCare Their is no resolution still no engineer visit