Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 9: Problems at Reliance Jio
Reliance Jio is having issues since 03:30 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (62%)
- Wi-fi (17%)
- Phone (10%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Nagpur, Agra, Jaipur, Chhindwāra, Kolkata, Bengaluru, Hyderabad, Delhi, Shillong, Pune, Mumbai, Udaipur, Kanpur, Lucknow District, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Guwahati
|
Phone | 3 minutes ago |
|
Nagpur
|
Phone | 24 minutes ago |
|
Agra
|
Internet | 36 minutes ago |
|
Jaipur
|
Internet | 49 minutes ago |
|
Chhindwāra
|
Total Blackout | 1 hour ago |
|
Kolkata
|
Internet | 1 hour ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Shubham Choudhari (@S_chaudhary_) reported@JioCare @reliancejio Look, I already shared all the details in DM long back, but there’s still no proper response from your side. While making the payment, your sales team was calling me 10 times, but now when I need support, the same person is cutting my calls.
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Alok panwar (@Alokpanwar007) reported@JioCare Very disappointed with Jio AirFiber service. Internet is not working properly and engineer visits are repeatedly being rescheduled. Kindly resolve this issue urgently or provide a permanent solution. @reliancejio
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🕉 (@samrat_kapoor) reported@JioCare My JioFiber issue is finally resolved after continuous follow-ups & escalations. However, services remained disrupted from 6-May-26 causing inconvenience, work impact & financial loss. Request refund/validity extension for downtime. Contd 1/2
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Chandan Kumar (@Chandan60898599) reported@JioCare After tremendous follow-up and relentless efforts from my side, I have finally received the amount. Frankly, I believe that without escalating the matter aggressively, this refund would never have been processed. Nevertheless, thank you for refunding my money.
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Sanjeev Thakur (@Sanjeev813092) reported@JioCare I ordered a matching number SIM. The delivery agent asked for the OTP over the call but did not deliver the SIM. However, the SIM has already been activated. I want the SIM issued to me immediately. Please investigate this issue and arrange proper delivery.
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Jatin Narendra (@JatinkumarNG) reported@JioCare Its been more than 2 days Issue is not resolved
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Krish Shuklaa (@ShuklaaKri3664) reported@JioCare The issue is still not resolved , @JioCare @reliancejio requesting you to kindly contact on my number so that I can explain the issue.
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Neetu Verma (@Neetu26Verma) reported@JioCare What exactly is being done on this issue? Please share some actual update. I am neither able to schedule another technician visit nor connect with customer support over call. Also, please share the active request number. @JioCare #jiofiber
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JioCare (@JioCare) reported@AnujKum45901154 Hi Anuj, we have raised a service request for the issue with reference number <<SR000035GIIV>>. We will send you an SMS with the service request number and provide an update soon. You can track the status of the complaint through MyJio app by going to Menu >> JioCare (1/2)
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Hridja (@hridja) reported@JioCare The audacity you put a jio airfibre connection at my neighbors home and cancel my order. Stop bullshitting and refund my amount.
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Rohan (@MirajAli18609) reportedTerrible experience with @JioCare! The high ping makes gaming impossible. 😡 Fix it or I’m deactivating this SIM. Airtel was way better for gaming. Porting back soon if this continues! 👎 #JioNetwork #Gaming #Airtel
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somnath (@som_awasare) reported@JioCare It has already been 6+ days without services, with no clear timeline, no SR acknowledgement, and no ability to connect with customer care due to the predefined IVR message, hence pls share the process to close the connection and rebate the monthly charges as there was no service
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Aadil jamal (@Aadilja09283214) reported@JioCare Second tweet Regarding my jio airfiber not installed. Kya service de rhe ho app. Ek connection lagane mai app ko 8 se 9 days lag Jaye toh kya service app de rhe ho. Na hee kuch update Mila hum ko lag rha hai ki appleate authority ko complaint karna padega. Order No:-NO00015E172P
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Naveen Kumar (@dabangbihari007) reported@KumarRajanbth @JioCare @JioCare is known for its pathetic support! There is nothing new!
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Manash Pratim (@ManashPratim02) reported@jio_fiber @reliancejio JioFibre technician PRANAB (9287991559) assigned via Jio app REFUSED to visit my home in Jorhat, Assam. Called support 6 TIMES today. SR: SR000035A27R. Same issue in Nov-Dec 2024 rescheduled 15+ times. 4 MONTHS of harassment. No resolution. #jiofiber
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Nitin Rajput (@thakursaahab24) reportedHow long are customers supposed to tolerate this? Jio network in Jalamb Village has become completely unreliable. Complaints, calls, screenshots — everything already provided, yet no permanent resolution. If service cannot be maintained, customers deserve compensation. @JioCare
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abilash.u (@Abilashu) reported@JioCare A 'future date' is not a solution after 25 days of delay and 6 fraudulently closed tickets. Give me the exact date and time for the technician visit. I have heard 'in progress' and 'assigned' before, only for the tickets to be closed without a call. @TRAI @consumercourtin (1/2)
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Harshita Agrawal (@harshita744) reportedDear @JioCare , I raised an SR 3 days ago but no one has visited yet. Customer support is also not helping with any proper update. Is this the kind of service customers should expect? Do I need to disconnect the connection now?
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Yash Naik (@YashNai92160561) reported@JioCare Forget about rebate you are not even providing any solution. What a poor company. You can keep the money.
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Sushmita (@Sushmita1514202) reported@JioCare Your agent on phone said its a nation wide issue why are you asking for my jio fiver details then? Did your agent lie?? 2 days in a row. I want my internet pack to be extended to as many days you guys do not provide me with internet. This is bullshit. I will dm you the phone no.
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sankit (@sankitdev) reportedIdk but from yesterday my internet only working when its 5G. But as soon as its 4g nothing works @airtelindia. Before yesterday this was not the case. @airtelindia give me resolution instant cause in 2 days my recharge will end, so its also the best time to port to @reliancejio.
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Jatin Narendra (@JatinkumarNG) reported@JioCare @reliancejio Internet issue is still not resolved
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Ankit (@ankit_kr76) reported@JioCare Sure will share my detail and @airtelindia @Airtel_Presence i think you guys doesn't care ur customer suffering from last 3 month now its time to port to jio.
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Devji Sandha (@devji_sand61116) reported@JioCare The service has been down since 4th May, and we are still awaiting resolution. Kindly provide a clear update or expected timeline for restoration.
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Ayush Jain (@Ayush_Jain20) reported@JioCare Utterly useless response. 5 days resolution time for an essential service is unacceptable. How can that be the earliest resolution time. Why should I pay for your incompetence?
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Aasim (@halfdedcomic) reported@JioCare This is honestly ridiculous now. Every complaint gets the same robotic response and zero actual action. My internet has been unstable for 5 days and your “relevant team” seems to exist only in messages. If no one is going to act, at least share the Darbhanga local team’s contact number so I can deal with this directly.
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Shubham Choudhari (@S_chaudhary_) reported@JioCare @reliancejio This clearly shows the kind of service you provide after taking payment. Really disappointed with this experience. Kindly stop ignoring the issue and give me a proper resolution immediately.
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Navin (@navin1900) reported@JioCare Worst is the service since jio fiber goes down 2-3 times every week. I don’t know what your technical team is doing. They don’t update on what went wrong & how it was resolved. #worstcustomerexperience #worstcustomercare
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Ojas (@Ojas_dabra) reportedNo solution , No update regarding JioAirFiber It has been 9 days—no updates, no solutions. The service is terrible. SR000034RRW5 @JioCare @reliancejio
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sai girindra (@SaiGirindra) reported@JioCare Appointment will be fixed, I will get the message, engineer won't come, reschedule, and repeat... That is the reason I am asking this question. Whether you can do it today or can you refund my amount back. Please escalate this issue