Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 14: Problems at Reliance Jio
Reliance Jio is having issues since 11:30 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (65%)
- Wi-fi (16%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Mumbai, Delhi, Kolkata, New Delhi, Sūrat, Pune, Chhindwāra, Guwahati, Kanpur, Mangalore, Guntur, Indore, Jaipur, Nashik, and Dehra Dūn.
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai
|
Phone | 41 minutes ago |
|
Delhi
|
Internet | 1 hour ago |
|
Kolkata
|
Internet | 2 hours ago |
|
New Delhi
|
Internet | 2 hours ago |
|
Sūrat
|
Wi-fi | 2 hours ago |
|
Delhi
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
-
Sourabh Jangde (@Sourabhj007) reported@JioCare @reliancejio and even filing a complaint with the National Consumer Helpline (NCH), it is now 5 PM and no one has arrived or provided any confirmed timeline. I can no longer wait. Please cancel my order (NO0001EHE25E) immediately and process a full refund.
-
Samir Bhure (@Samir12687245) reportedTime to change the service provider. Thanks jio for NOT treating the customer in a right way. @JioCare
-
अंकुर सिंह (@singhankur_) reported@JioCare @JioCare @reliancejio It's been 6 days and no engineer has visited yet. If my issue is not resolved today (14th July), I will file a consumer complaint and seek a full refund for my annual JioFiber plan. Either restore my service immediately or process my refund. #JioFiber #India
-
Vikram06 (@VikramJ0611) reported@JioCare Validity extension or service disruption period extension? Do you guys having any shame? Any accountability? How come your engineer keeps on refusing the visit by saying "maine job chhod di" ??
-
Harsh Salot (@almostwrong) reported@lalitgrateful @JioCare It's absolutely ridiculous that in Ahmedabad, the air fibre has been non-functional for 20 days straight with no service provided whatsoever. @JioCare
-
tallanikhil (@tallanikhil) reported@JioCare @JioCare @reliancejio It’s been 8 days and my issue is still unresolved. I no longer wish to continue with this service. Please explain the process to discontinue my JioAirFiber connection and initiate the cancellation.
-
Jasvinder Singh (@jasvinderhsingh) reported@JioCare my internet is down since 2 days. I keep getting the message that there is a delay in restoration of fiber services.
-
Jasvinder Singh (@jasvinderhsingh) reported@JioCare Yes but it's still not working for me. I have raised a service request but the engineer is only going to come tomorrow and my work is getting affected
-
Rahul HINDU 🇮🇳 (@Rahul128655) reported@JioCare @reliancejio Please Tell Them to Return My Money and Take this Bad Product Back, Please Don't Sell these Type of Product... #SandeepVaraganti Sir Please Help Me...
-
Kishan (@jan_jan_ki_baat) reported@reliancejio @JioCare Anant Ambani middle class ko Jio se loot ke ameer ban raha hai! Roz 6 ghante service band — padhai, office sab barbaad. Na customer support, na call, har jagah sirf chat bot ka bakwas! Pura recharge lo, service zero do? Middle class ka khoon choos rahe ho
-
Monalisa Joshi (@monalisajoshi_2) reported@JioCare hi team, I just wanted to appreciate Sahil from the voice team for resolving my query so well. I had an issue with my wifi and he helped me so smoothly. Unfortunately the feedback at the end of the call failed thrice. I just wanted him to know I did try to give him5 star
-
rohit (@rao_rohit2110) reported@JioCare It's still showing on "hold" stating technical reason no OTP🤦. No one is able to find a solution and not one is even aware of what is happening, why the customer keeps wondering.
-
Vijay Plaha (@VijayPlaha54425) reported@JioCare our internet connection. Account no 410166329596 is out of order since last 3 days. No response from customer care.
-
khyati (@khyati1301) reported@JioCare This link is not working
-
Lalith (@lalitgrateful) reported@buildwbhoomika @JioCare So the problem is super real
-
Sourabh Jangde (@Sourabhj007) reported@JioCare @reliancejio Despite paying ₹2,221.46 on 7 July and being assured that my Jio AirFiber connection would be installed within one week, my scheduled installation was missed without any prior intimation. Although Service Request: SR00003B64Q9 has been raised,
-
Sai Shyam (@saishyam123456) reported@reliancejio @JioCare JioFiber has been down since 7 Jul. I’ve called customer care 3 times with no resolution—only promises. Unacceptable. Restore service immediately.
-
Jha Akankshit (@akankshitjha22) reported@JioCare No network since 24 hours. Keep tasting our patience. In last 30 days, there has been internet cut for 10 days.
-
Sacchi Jhaveri (@sacchi1589) reported@reliancejio @JioCare continuing from my previous tweet .. @jagograhakjago is in your pockets, so they are also enjoying customers getting harassed by your team! This is ridiculous! No one can take action against you! The worst customer support team and resolution team!
-
𝐑𝐚𝐡𝐮𝐥 (@rahulbeheraoffi) reportedDear Jio Support, the 4G network in my area is extremely slow, and 5G is not available at all despite the coverage claims. This is affecting daily work and internet usage. Please investigate and resolve the issue as soon as possible. @JioCare @reliancejio #Jio #NetworkIssue #5G
-
Mohan Reddy (@MohanReddy874) reportedHi Team, Please looking into this ticket 8612407 Please resolve asap Account Number: 000220391206531 Registered Mobile Number: 9515477575 @CareJpb @JioCare @JioFinance1 Pls help me
-
Lalith (@lalitgrateful) reported@WithOnlyOption @JioCare Yes. Had a free service for 6 months too
-
Sahil Sinha (@sahilsi67756516) reportedUpdate:- even @JioCare has stopped responding its been 8 days no help no reachout. Its pathetic Still no installation till now
-
Unknown Man🇮🇳 (@imravipatil) reported@JioCare Ok then see you in future been customer of @reliancejio the day of its launch that too 5 connections. Happy to port out.
-
Sʜᴀᴢᴇɪʀ Hᴜssᴀɪɴ (@ShazeirHussain) reported@Gaurang38380493 @JioCare The Airtel Xstream Fiber internet issue has been resolved and it's working smoothly now.
-
Anil Kumar 🇮🇳 The मूल बसी (@anil_samad90) reported@JioCare One of the worst customer care service providers along with technical support is JioFiber Order no NO0001E5054S. @reliancejio
-
Abdul Saboor Khan (@abdul_sk) reported@JioCare Dear Team, you have been trying to restore the service for last 11 days or what. Is there an actual solution to the problem. No one is giving clarity. Can you at least give a time-line for the same
-
Vijay Reddy (@vijaysiddu) reported@JioCare @reliancejio My ticket has been cancelled 4 times in 3days without anyone visiting or resolving the issue! I am unable to reach customer care as calls keep disconnecting. Kindly raise a discussion request immediately. Ticket: SR00003AVORN JioFixedVoice: +918468354171
-
Sujay K Kar (@sujaysquare) reported@reliancejio @JioCare can’t believe I am having to say this after being an ex employee, and an advocate of Jio for past decade. Your wi-Fi experience has become a 3rd grade torture. The customer service guys don’t even come after booking appointments. Seriously poor!
-
Dr Ravikanth Bendi (@Yours_RkanthB) reported@JioCare You’ve successfully completed 10 days since my SIM card order, and it’s still not delivered. 👏 Excellent service!