Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 22: Problems at Reliance Jio
Reliance Jio is having issues since 01:50 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (66%)
- Wi-fi (15%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Pune, Guwahati, Chhindwāra, Mumbai, Udaipur, Bengaluru, Durgapur, Haridwar, Patna, Kolkata, Cochin, Ghāziābād, Sūrat, Nagpur, and Kharagpur.
| City | Problem Type | Report Time |
|---|---|---|
 Pune
|
Internet | 28 minutes ago |
|
Guwahati
|
Internet | 1 hour ago |
|
Chhindwāra
|
Wi-fi | 1 hour ago |
|
Mumbai
|
Internet | 2 hours ago |
|
Mumbai
|
Total Blackout | 3 hours ago |
|
Udaipur
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Bikram Dutta (@BikramD24804705) reported@JioCare Few days is not acceptable anymore It's been 15+days. I need 2 things in writing 1.Exact date of network enhancement completion for SRIBHUMI,788710 2.Service Request Number for tracking If you cannot provide this, please escalate to senior team or I will port to another network.
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Sandeep Dhawan (@itsdhawan) reported@reliancejio @jio_fiber @JioCare I am unable to access internet via Jio Fiber. Have already called your customer service and wasted 3 hours on calls. Last agent raised a complaint MR0001P8JPWH and promised anything engeneer visit. Unfortunately there is no update or SR on app.
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VMSFS STOCK (@vmsfsdd) reportedEngineer visit is scheduled between 1pm-2pm Still awaiting for it Office internet is not working since morning First of all we didn't get any nearest sloat for engineer visit compulsory have to book 4 hr delayed sloat ,than engineer take his own time to come @JioCare
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Shivesh Shukla (@Abhay29259562) reported@JioCare I am from raebareli uttar pradesh In my city your network is very poor also on work place address village saidanpur post khagipur sanadwa network is very very poor
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Alpana Sinha (@alpana_sinhaa) reported@reliancejio @JioCare @jagograhakjago Please stop forcing me to take a different plan. Either install the connection tomorrow morning using my existing plan, or refund my ₹1,200 immediately so I can switch to another provider. Kindly treat this as an escalation.
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Shivam✨ (@cvam06) reported@JioCare Worst service experience. I raised a complaint, and the technician visit was scheduled for 11:00 AM, but no one arrived and I didn't receive any update. Now a new service request has been raised: SR00003BWEMR. This delay is unacceptable. Resolve this issue immediately.
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Harshad Joshi (@HJ91) reported@JioCare Very bhikari network in #pune Its gone to drain since past year.
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GAGAN (@gaganxn1) reported@JioCare @reliancejio Request Jio AirFiber on 17/07. After days of AI calls, an engineer finally contacted me, promised to visit at 6 PM, never showed up or informed me. Next morning's promise was also ignored. If this is the service before installation, GREAT MONOPOLY
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Rajput Sunny (@ErSunnySingh87) reported@JioCare I have airfiber having a reacharge of 1 year of 30 mbs speed upto 1000 gb at the time for purchase today after a it exhausted and showing you have only 966 gb what about that 34 gb please answer it I call with your customer supportstaff the call it call addautomatically
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Dilkash imam (@imam_dilkash) reportedI called twice regarding the issue. During the first call, the advisor connected but did not respond. She later called back, and when I requested her to wait for 1 minute, there was no response from her side afterward. @reliancejio
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Shubhankar Mishra / ଶୁଭଙ୍କର ମିଶ୍ର (@Subham_scb) reported@JioCare Atleast one should get a way to complain. Unfortunately the bot chat or call centers have no option to tell real problem. So irritating.
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Amit Bansal (@amitbansal2209) reported@reliancejio @jio_fiber requested for a disconnection on 6th July and there is still no update from your team. Had exchanged couple of emails, talked to your customer care 3 times. New connection in 1 day, but turning a deaf ears for disconnection request.
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🇮🇳🇮🇳Patriotic🇮🇳🇮🇳 (@chopraca) reported@jio_fiber @JioCare Our internet is not working since 1.20 am we lodged the complaint since mrg promised Engineer visit at 4 pm but no one has come when we again calling 1 hour delay message is coming what to do our phone data exhausted 9354153544 shame on jio
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यदुनाथ जवळकर पाटील 😎 (@Gansam88) reported@JioCare Dear Customer, This is to inform you that your JioFiber Service Request No. SR00003BVT6P for has been successfully processed. For any further support, please call us on 1800 896 9999. What is status my complaint no any one address since last 15 days very painful services
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Tejas Nair (@TejasNair24) reported@TRAI @jio_fiber @reliancejio worst service and worst support. Zero resolution. Local vendors are far better
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Viraj Thorat (@Viraj_s_thorat) reported@JioCare @RelianceJio I received ZERO missed calls or SMS alerts on BOTH my primary and alternate numbers. The full 30-day chronology of Mahadev Bansode's (8766417079) negligence is in your DM. Call me back with only one solution: Assign a completely NEW representative today.
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Baahubali Edits (@BaahubaliEdits) reported@Aishwarya_xk @reliancejio Service Down
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Vinay Chaitanya (@VinayChaitanyaD) reported@TRAI It’s not about just buffering. The complete signal is poor and mobile data never connects indoors anywhere we’re, esp ground floors. Both @airtelindia & @JioCare both r same.
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Sameer Drolia (@sameerdrolia) reportedPost 1 of 3 @reliancejio @JioCare @jagograhakjago I took a new Jio Fiber connection on Jul 1st and paid Rs 12121.64 (yearly) for it (thru Mr Nayan 62919 11370). During Installation, there was no network detected, hence I was asked to go for another package Rs 2221.46 per quarter.
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Er. Rahul Ranjan (@RahulRa35294681) reported@JioCare Yes, received your message which is still containing a hope and consolation only, solution still not received and I have replied over there, pls check.
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Pra_dukh (@prasuk75) reported@JioCare I want to talk to your customer care
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dass (@dass29470173902) reportedVery bad jio network at home no solution till now @reliancejio @JioCare
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Ankit Panghal (@Pa35493250Ankit) reportedIn My village there is a Jio tower but there is no 5G network available please upgrade it as soon as possible My mobile number is 7027477966 @JioCare @jio
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Abhijit Tripathy (@AbhijitTripat13) reported@JioCare @jagograhakjago It's been 20+ days still Jio is not refunding my money. Neither I am receiving any support. Please do something
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shashi bhushan (@shashi_jgec) reported@JioCare @JioCare Please take accountability. It seems there's no intent to resolve my issue despite repeated follow-ups. I won't recommend Jio to my friends or family. If this remains unresolved, I'll share my experience and these email/support conversations on relevant public platforms.
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Faheem (@AnwarSh72272901) reported@JioCare Latitude: 17.36077 Longitude: 78.50240 17.36077, 78.50240 � Coordinates Finder + My location coordinates: 17.36077, 78.50240 (KCR Projects, Kurmaguda, Saidabad, Hyderabad 500059). Kindly investigate the network issue at this location. � Problem not solved 😕
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Vikas Mann (@veekeeofficial) reported@Airtel_Presence @JioCare I called Jio, regarding this, as per their team, we have already confrimed the airtel that amount is paid, we have nothing to do with this now, ask Airtel for support, Airtel team is saying that we haven't received any confirmation from Jio over the same, both teams are useless
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Vicky Jain (@VickyJa65753315) reported@JioCare What technical issues? Just stop lying .. take ur bullshit dabba and refund me my money u scammers. Technical issue from past 1 month? There is a limit to everythin..
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Abhishek Kumar (@kunalkishor321) reported@JioCare Fix my compensation within 24 hours, or I am filing a formal complaint on the National Consumer Forum. @JioCare #Jio 2/2
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Mitul Mishra (@Drmitulmishra) reported@JioCare Your executive prathamesh has been calling with very rough language, and he has no solution to my problem. He is instead sharing number of Airtel executive and asking me to get Airtel connection