Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 19: Problems at Reliance Jio
Reliance Jio is having issues since 09:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (65%)
- Wi-fi (15%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Mumbai, Chhindwāra, Kolkata, Udaipur, Guwahati, Nashik, Patna, Pune, Delhi, Chandrakona, Hyderabad, Gurgaon, New Delhi, Sūrat, and Shiliguri.
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai
|
Wi-fi | 17 minutes ago |
|
Chhindwāra
|
Wi-fi | 1 hour ago |
|
Kolkata
|
Internet | 2 hours ago |
|
Udaipur
|
Internet | 3 hours ago |
|
Guwahati
|
Total Blackout | 3 hours ago |
|
Kolkata
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Sasi Kiran (@SasiKir54703134) reportedPlease try to resolve or else I'd opt for network change from @reliancejio @JioCare #JioNetwork #Jiocare
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Rudy 𐤊 (@Rudy14112222) reported@_MukeshAmbani upset with @JioCare your Field team removed fiber box without notice leaving me offline for nearly 2 days. I work US hours and depend on stable internet. Please provide a permanent backup solution, like AirFiber, while retaining my fiber, or I may have to switch.
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Hardik Dangodra (@hardikontech) reported@JioCare I have my phone number registered with my brother’s aadhar card, I would like to change the ownership and transfer to my name. Please help me with the process for this? I am using esim, and I dont want to change the operator. Please suggest best approach. #jio #esim
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Mohd Ashraf Khan (@ashraf_rehank) reported@JioCare Still no update provided by jio...for what you guys are waiting....what do you mean by escalation. Need a call back on this with proper solution now
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Kalpesh rajyaguru (@Kalpeshrajyagur) reported@JioCare Hi, My issue still not resolved. Internet got disconnected after 10 min. Once again request you to raise ticket and arrange technical team to resolve this issue.
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Rahane (@Rahane03) reporteddeclining & blocking my calls. No calls received from @JioCare yet. Kindly interfere in this matter and i would like to claim damages for the mental agony & the financial loss i gone through due to this issue as it was hard for me to work from home and (2/3)
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Prasad Gadekar (@SpectatorPG) reported@JioCare Thanks for your reply. @JioCare But that's the exact problem, can't visit jio shop physically, one of CC ex told this can be done on Vcall, waiting for it since then, looks like there is basic mismanagement of conecepts across the support team.
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Arpit Jain (@Arpitkumarjain5) reported@JioCare Still issue not resolved
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Vinod Yadav (@seriousvinod0) reported@JioCare @JioCare still no update WTF am I supposed to do? Who do I complain to? Coz you guys are useless. It's been 6 ******* days and still no resolution only same copy paste script.
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Shreyanshu (@npmshrey) reported@JioCare Thanks for the update. Please ensure my installation is completed tomorrow morning. Also, provide brand-new sealed devices (not refurbished) and a stable high-speed connection. If these cannot be assured, please cancel my order and process my refund immediately. @JioCare
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Ssuresh patel (@Ssuresh31) reported@JioCare Now u are irritating me more by giving the same copy paste answer from different names. You all only know about the green LED and nothing else. Pathetic service. No need to do anything now I will do it myself
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Sourabh Dubey (@Sourabhdu1) reported@JioCare i have shared details please do required investigstion and fix this.
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nick (@Nick_N_Shah) reported@JioCare Sukhmeet i appreciate your kind words & help from your team. It's already past 2+ months today still haven't received full refund yet & the reason for disconnection of fiber due to medical emergency didn't helped me but caused financial stress. I am hoping outcome in 1-2 days.
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Avadhesh Patel (@DigitalAvi1) reportedDear @JioCare, Extremely disappointed with the poor service of #JioAirFiber. My internet has been down for the last 2 days. Every time I try to contact customer care, I only receive an automated response saying the issue will be resolved within 4 hours, followed by the same SMS.
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Dev (@NaturallyBong) reported@JioCare It is over 72 hours and no one has provided any resolution!! Do I get compensation for the lack of services??
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NKPatil (@NKPatil_) reported@JioCare My wifi is still not working
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Akshay koppula (@Akshayku123) reported@JioCare when will you solve my OTT subscription problem of jio Fiber, you know how to disconnect connection on time but not at all interested to solve customer issues. I have bought 999 Fiber plan and but still not received my prime video subscription from 2 months.@reliancejio
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JioCare (@JioCare) reported@SunilKu85147435 @reliancejio @TRAI Hi Sunil, we are here to help you. Please DM us Jio number, alternate contact number, date and time when you faced this issue (in last 48 hours), website/app name with which you are having trouble, handset model that you are using, complete address where you faced the (1/2)
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Gagan (@i_amgagan) reported@JioCare I expect anyone to visit and check what is happened. Your engineers dont come and ask for OTP on call to just resolve the service requests.
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ajitava debroy (@ajitavadebroy) reported@JioCare @reliancejio Filed JioFiber complaint (SR00002MO3RI) 2 days ago. Engineer visit keeps getting rescheduled. Pathetic idiotic service. Fix it today or I'm switching to @airtelindia fibre.
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Pratik Nagpure (@nagpure_pratik) reported@JioCare When are you going to resolve my issue?? Or else refund my amount
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Romesh Goswami (@GoswamiRomesh) reported@JioCare There is no any update regarding my complaint
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Dibyo (@Dibyo194) reported@JioCare Why this is happening so frequently? Why can’t you fix this properly. once in a while I can understand. But now within 3 2-3 days connection disruption is happening. this is not ACCEPTABLE.
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Harsh Aggarwal| Video Editor (@Harsh_Garg001) reported.@JioCare @reliancejio Is this how you treat customers? Poor WiFi speed, no resolution, no technician visit, no senior support, and your sales representative used abusive language. This is unacceptable. Complaint No: SR00003BLB1P Resolve this immediately. #Jio #JioFiber
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Ambrish Varshney (@AmbrishVarshne4) reported@JioCare what a pathetic service you guys providing in Shakarpur delhi from yesterday 6pm my fiber not working and my complaint is on hold and your area engineer told me all engineers resigned so they can’t help. If you want I can share call recordings
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nick (@Nick_N_Shah) reported@JioCare Sukhmeet i appreciate your kind words & help from your team. It's past 2+ months today still haven't received full refund yet & the reason 4 disconnection of fiber due to medical emergency didn't helped me but caused financial stress. I am hoping outcome in 1-2 days.
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Nitin Mishra (@ItsNitinMishra) reported@JioCare @reliancejio @HotstarReality Being an AI & Automation Engineer, I know it's a backend token provisioning / API sync issue. Tried all basic troubleshooting (Clear cache, login via Jio data), but token is stuck. Your portal form was glitching, but I've successfully raised a ticket. (2/3)
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Ramji Vyas (@ramjivyas) reported@JioCare @jio_fiber @reliancejio jiofiber is all about advertising but no support at the ground level their customer care num is crap,it is only for telling you that we are facing some prbm right now..I'm facing prbm in my Netflix but nobody knws how to fix it. City: Jhansi
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Gowtham mc (@JeorgeMemes) reported@JioCare @JIOAIRFIBERIN I've been using Jio AirFiber for over a year without any issues. Since yesterday, my router has been blinking red continuously and my Wi-Fi is not working. I work from home and urgently need this fixed. Please arrange a service engineer ASAP.
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Navsharad Yadav (@Navsharad) reported@reliancejio why relocation request is not getting attended to despite repeated complaints. "Dear Customer, Refund has been initiated for your JioFiber Order no CO0002J3ZPX8 and will be auto credited to the original payment mode within 7 business days." Pending 15 days