Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 18: Problems at Reliance Jio
Reliance Jio is having issues since 08:30 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (63%)
- Wi-fi (17%)
- Phone (10%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Kanpur, Ahmedabad, Ambāla, Chandigarh, Ludhiāna, Mokokchūng, Aurangabad, Bhīlwāra, Patna, Bhopal, Jaipur, Bengaluru, Jodhpur, Hyderabad, and Durgapur.
| City | Problem Type | Report Time |
|---|---|---|
 Kanpur
|
Internet | 21 minutes ago |
|
Ahmedabad
|
Total Blackout | 1 hour ago |
|
Ambāla
|
Internet | 2 hours ago |
|
Chandigarh
|
Internet | 2 hours ago |
|
Ludhiāna
|
Internet | 3 hours ago |
|
Mokokchūng
|
Wi-fi | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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NAVIN M V (@Navin_M_V) reported@JioCare Please note the details has been sent to DM now. Please act as soon as possible. Its top priority. I need to surrender the connection and get the refund back asap. If you delay then get ready to face the consequences of your poor service pushed me to do so.
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. (@Bagul_buaa) reported@JioCare 5 people tweeted about the issue send atleast 1 person really to resolve the issue😐 its been almost 31 hours
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S Asokan (@asokan1) reported@JioCare Gave relocation request days back and fiber is in place. Your call center fooled me into telling me that it will be done today. Now I was told it is on hold. Your Trivandrum support team is the most inefficient team I have experienced. Now I am looking for other options.
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Narendra Jha (@N_jha5) reported@JioCare @JioCare Jio AirFiber internet has been down repeatedly for days. 5 engineer visits already done, but the issue keeps coming back after a few hours. This is extremely frustrating and affecting daily work Need a permanent fix instead of temporary resolutions every time
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Sachin Bhandwalkar (@sachin_public) reportedIf I don’t receive any response or installation update by today, I will cancel this request and shift to Airtel. Need immediate action. #JioAirFiber #PoorService #Jio @reliancejio @JioCare @airtelindia
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John kumar (@KumarJohn89) reported@reliancejio @RCBTweets Dont buy #JioFiber, I paid on April 25th and they didn't install till now raised refund request on May 6th after waiting for 11 days and even today till 16th May they have not refunded and just copy paste the same terms like soon, asap, earliest. Very poor service ¬ reliable
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John kumar (@KumarJohn89) reported@JioCare When is your "at the earliest" gonna come?? I just want to know why this process is taking such a long time? Whats the problem?
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Himaanshu Agnihotri (@AHiimaanshu) reported@JioCare @JioCare Kindly provide an immediate resolution timeline, else I will proceed with service disconnection and further escalation on consumer grievance platforms.
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Rinku Gupta (@RinkuGupta2012) reported@JioCare is there going to be any resolution to the poor network issue please? Or more of same...
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mohit rao (@mohitrao49) reported@JioCare @reliancejio Installed Jio AirFiber 100 Mbps plan 5 days ago, but getting only ~15 Mbps speed. Already raised 5 complaints and still no resolution. Extremely poor service experience. Please escalate and resolve permanently. say no to jio
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Pratty (@pratty_prat) reported@JioCare Come on man. You’ve been saying the same thing for 1 week. Same copy paste reply. I’ve not received a single call. Or update. You really think we are that stupid? Really pathetic management
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Annual (@Annualive) reported@IndianGems_ @AkashMAmbani Chor hai @JioCare internet service uninterrupted deta nhi hai aur full payment chahiye as if they are providing 24x7 service I hate ambanis
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Cinema Mania (@ursniresh) reported@JioCare When can I expect a resolution from your side, the wifi was not at all working from yesterday.
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Akrati (@akrati_b) reported@JioCare @reliancejio Request ID: CO0002FDQNJE to relocate. I have raised request on 12th May.Technician is not answering the phone n there is no resolution.Customer care says they will come today since last 3 days but today has not come.Pls help in resolving today
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🇮🇳पुजारी🇮🇳 (@DEVJIJAIHIND) reported@JioCare recently installed JioFiber at my home. Since the installation day the connection gets disconnected now & then. Now the internet speed is pathetic and moreover there is no customer service for the quick wifi resolution.
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Ahmad Rizvi Anomage 🧙♂️,🧙♂️ (@Ahmadx_9) reported@JioCare My account is frozen due to re-KYC problem. I raised a service request but it was marked 'Closed' without unfreezing my account. Please help.
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M Tariq Khan (@mtariqkhanlko) reported@reliancejio hey! A simple request for relocation of existing reliance jio connection (05223181029) four days ago has made my life hell. I urgently need this issue resolved, as my work heavily depends on a reliable internet connection. Can anyone here help!
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Tamoghno chaudhuri (@humanofdholera1) reported@xtreamada @JioCare @TRAI please look into this. Fraud company is unable to restore net service even after expiry pf three timelines and 24 hours. Your intervention is required.
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Anuj Madan (@anujmadan4) reported@JioCare It's been horrible experience with @JioCare @reliancejio I need refund for 2 connections
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Raulzz (@raulzzmos) reported@reliancejio Have been complaining multiple times to the service center to change router of jio wifi. Everytime the personnel comes and just restarts router and leaves with no solution to the real problem of intermittent disconnection. Kindly help.
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Sachin Chaudhari (@suryachaudhary1) reported@rahuls1032 @JioCare Atleast Airtel is much better than them I have Airtel connection also at my other home For solving issue they are fast
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Sujith Salian (@sujithsvs) reported@JioCare @reliancejio Because of your failed service I lost my job which office will allow a handicapped person not working without informing them of sudden leave other than annual leave, but it does not make any difference for Jio & ambsnis for more than 8 days
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namesake (@namesaqe) reportedGetting through to a customer service rep is now a game bigger than crossing straight of hormuz! @JioCare @reliancejio bhai koi banda repair kar sakey mera internet to bta do warna mai Airtel lagwa lun ?? CANT GET THROUGH THE AUTOMATED SYSTEM OF YOURS !!!
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dilip dp (@DilipPusala) reported@JioCare @JioCare With mobile number 8074086164, can you tell me how many requests I raised, how many are pending, and how many are closed. After that, please close all my service requests pending under my ID and cancel the order. It's been 30 days since my request.
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NaKuL Dharaskar (@nakuldharaskar) reported@JioCare Still no response? Not even letting me close my connection. Help me close my jio connection
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Raj (@RajanGu48378260) reported@JioCare again you failed me bought new connection with high hopes but internet is crawling. Learn from @ViCustomerCare how to provide consistent service
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Prashant Ranjan (@chikuu100) reported@JioCare since you have failed to install it in a week, kindly cancel the booking and refund the amount paid immediately.
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Yash Raj Tiwari (@yashraj1998) reported@JioCare @JioCare Different representatives are giving different scripted replies despite screenshots already shared. The fact remains that the service was unusable from 7 May to 13 May & complaints were repeatedly rescheduled/closed. Customers shouln't be charged for days without service
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Er.Abhishek Sharma (@abhi3581) reported@JioCare Worst customer care service. Worst product ‘Air fibre’. No support from JIO. Just bullying people as there is no other player in market.
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jatan modi (@jatan_4) reported@JioCare @JioCare why isn't there any update on my issue yet??