Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 20: Problems at Reliance Jio
Reliance Jio is having issues since 11:50 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (63%)
- Wi-fi (17%)
- Phone (10%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Chhindwāra, Kolkata, Delhi, Bengaluru, Jamshedpur, Mumbai, Vadodara, Pune, Gurgaon, Allahābād, Kanpur, Raipur, Karnāl, Bhopal, and Guwahati.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 1 hour ago |
|
Kolkata
|
Internet | 5 hours ago |
|
Delhi
|
Internet | 5 hours ago |
|
Bengaluru
|
Internet | 5 hours ago |
|
Jamshedpur
|
Internet | 6 hours ago |
|
Mumbai
|
TV | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Pragyan Misra (@Pragz10) reported@JioCare worst customer service experience. MY Jio Fiber connection has not been working since 2 days. Have raised multiple ticktets. SR0000364K4Z. I would disconnect tomorrow and move to another fiber platform if it is not fixed in a priority manner.
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Dhilip Eswarawalka (@DhilipEV) reported@JioCare Worst service
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Tarun Gupta (@_tanygupta) reported@airtelindia : your services sucks.. I am fed up with your prepaid services. Looking for an alternate now.. @reliancejio or @ViCustomerCare . Airtel has been looting me for weeks and there is no way to connect a human agent. IVR doesn't solve all issues.
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rinku chaudhary (@ChaudharyRinkus) reported@JioCare Dear Customer, PLAN2BUILD Appointment for your Postpaid JioAirFiber connection with Set-Top-Box ref Order Number NO0001DF2YSQ is scheduled on 19-May-2026 between 15:45:00 - 17:45:00. You will receive an Order completion code after PLAN2BUILD. Why not done today #wrost
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Lorenzo Von Matterhorn (@NotABastard__) reported@TRAI @reliancejio @JioCare If I don't get a satisfactory response in the next 24 hours, I'll be filing a complaint with consumer court for sure
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Aviral Aggarwal (@aggarwal_aviral) reported@JioCare @reliancejio THIS IS EXTREME LOWEST LEVEL OF CUSTOMER SUPPORT THAT I CAN EXPECT FROM A COMPANY WITH NO SUPPORT AND no DM Replyyy
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Sachin Bhandwalkar (@sachin_public) reported@JioCare This kind of service is careless and unacceptable. If your team cannot install it today, just say it clearly so I can cancel right now and switch to Airtel instead of wasting more time. Order ID: N00001DC5URC SR No: SR0000364M57 Need a clear confirmation NO @reliancejio @JioCare
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Khanpara Bhavin (@KhanparaBhavin) reported@reliancejio @JioCare Jio representative GIRI HARIVANSH has taken jio broadband order on 18th May 11:50 AM and committed to install between 12 noon to 6 PM on 18th May. Till time no install is done. He is not taking calls from yesterday. Very disappointed with this service
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Pratik Doctor (@pratik070191) reported7th day with no resolution. I again called field engineer today, he transferred the call to his senior. He said our team is coming in an hour. Guess what!!! No body turned up.. @JioCare @reliancejio you guys are a big joke!!!
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Nikhil Tandel (@NikhilTandel20) reported@JioCare Router light is green but internet not working
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Saahil (@BhagArjunBhag) reported@reliancejio @JioCare I've taken an international roaming pack for mauritius but there is no network being caught at all. It is extremely inconvenient and frustrating. Kindly help
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Garvit Sethi (@garvitsethi6) reported@JioCare I shared my complete address, Jio number, alternate contact no. as requested. Yet even after providing all details, my issue remains unresolved and 5G speed are still extremely poor. Collecting details repeatedly without fixing the issue is disappointing #NetworkFail #PoorService
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Subhiksha Victoria (@esubivictoria11) reported@reliancejio wifi has the worst internet issue. Even after raising a service request, got delayed and no one showed up, recharged my hotspot 10 times. Collecting money in terms of pre-paid but loss of time and money do they compensate?
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Taniya Motiwal (@taniyamotiwal) reported@JioCare Final notice: Paid ₹4,444 upfront on May 14th for airfiber and tv installation-still nothing. Lies, ghosting, and hung-up calls. Absolute harassment and deficiency of service. Solve this immediately or I'm pursuing legal action. Order: NO0001DGCOTI SR: SRO000365DDR
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Deepak Singh (@DeepakS69183628) reported@JioCare @JioCare It has already been 3 days without internet service. I request you to resolve the issue at the earliest as this delay is causing serious inconvenience. Please provide a proper update and expected resolution time.
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YanaYodha (@YanaYodha) reported@JioCare You people of @JioCare @reliancejio do not have any shame you all send replies as bot and when people send you dm then you just don't solve the problem or don't give any reply.
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Mohammad Areeb (@_f5xs) reported@JioCare Hi Vidhi, I spoke to your customer executive Nandini according to her network coverage is good in the area, i request you to be on the same page. And do not reply to me from the data in the image i have attached.
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Rahul (@rr27680) reported@JioCare Trying to reach your customer service as I news help with Jio TV but can’t reach a person. Everything is IVR. What do I do?
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🇮🇳 Deepak Kumar Bishwakarma (@Deepak_4K) reported@JioCare The network problem still persists👎👎👎
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Rockstar (@Rocksta69418038) reportedDear @JioCare My JioFiber was working fine since morning and suddenly stopped. I even received a restoration message but the internet is still not working. Service request is showing 21st May, which is too late. Please resolve this issue urgently. @jio_fiber @reliancejio
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Pragyan Misra (@Pragz10) reported@JioCare worst customer service experience. MY Jio Fiber connection has not been working since 2 days. Have raised multiple ticktets. SR082052985. I would disconnect tomorrow and move to another fiber platform if it is not fixed in a priority manner.
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Arsh (@TechTurbanator) reported@TechyKaptan @JioCare @Airtel_Presence Yep. They are unable to fix the issue
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J C (@AntiDarkPattern) reported@TRAI Why don't YOU block it? You are the REGULATOR!! SO REGULATE. CHECK WITH @JioCare @reliancejio on how many spam calls complaints they've CLOSED WITHOUT RESOLUTION/SILLY EXCUSES. DIG DEEP. DO YOUR EFFING JOB INSTEAD OF TWEETING.
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Saket Kumar (@imSaket_) reported@JioCare @reliancejio so when I willing to get jio fiber service the coustomer support and the person who arrived to install the fiber Said that you have to pay 600₹ which is refundable through voucher after 6 months. Now after 6 months they said this offer is expired.nice fraud
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Kandarp Trivedi (@IKandarpTrivedi) reported@jio_fiber why jio fibre down everywhere in abad from last couple of days . @reliancejio @JioCare
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Denish Pegu (@pegudenish) reported@JioCare Yes please cancel my booking request
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V V S N Raju (@arjun_raju82) reported@JioCare Finally, someone has come for KYC.I was informed that I have to pay for cable beyond 25m during installation. This is never mentioned during the initial call from Jio nor the website mentions it.Please confirm the charges involved in installation of JioAirFiber connection.
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xec (@naturalXDr) reported"Dear @JioCare, I’m extremely disappointed with the service regarding my Jio AirFiber request (ID: IJ2016___500056). KYC & payment done on 15th May, but still no installation. Requesting immediate resolution or a full refund! @reliancejio #JioAirFiber #CustomerService"
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No (@RootKanal) reported@JioCare raising a complaint, instead adding complaints about random issues. today i was told i can't escalate a complaint to a senior. what sarkari daftar behavior is this? do you guys care about customer service or do i just need to grin and bear whatever you throw at me?
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soumen (@somukund) reported@JioCare My Jiofiber account number 3379698106, Suddenly it stopped working, while contacting Helpline they are sharing slots for 21st May 2026. I have some urgent job to perform. Please help