Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 22: Problems at Reliance Jio
Reliance Jio is having issues since 08:50 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (63%)
- Wi-fi (17%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Mumbai, Bengaluru, Pune, Guwahati, Sūrat, Chhindwāra, Cochin, Delhi, Jabalpur, Chennai, Kolkata, New Delhi, Ranchi, Pānīpat, and Bānposh.
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai
|
Internet | 33 minutes ago |
|
Bengaluru
|
Internet | 1 hour ago |
|
Pune
|
2 hours ago | |
|
Guwahati
|
Wi-fi | 3 hours ago |
|
Sūrat
|
Internet | 4 hours ago |
|
Chhindwāra
|
Total Blackout | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Shani babu (@Shanibabu4) reportedMy money was deducted via auto-pay for number 1532 even after deactivating it. Now the SIM is inactive, so I cannot login to raise a complaint. I have already sent an email. Please check and refund my money. #JioHotstar @JioCare @hotstar_cares
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yatin s dhotre (@yatu4756) reported@JioCare @reliancejio please check the service request no TC00000CUDWQ I’m looking for compensation as the initial date was 21-May and it is already delayed. Also it is not attended today @mukeshambani566
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Ravindra Salaskar (@ravindra31171) reported@JioCare Worst customer support
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Paavan Shukla (@paavanshukla) reported@JioCare @reliancejio @JioCare pathetic customer service.
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Ambuj Kumar (@ambuj_2010) reported@jio_fiber @FibreJio @JioCare I have the very worst experience with jio fiber service. I have raised a relocation request of my existing jio fiber by paying Rs. 1200/ and the new connection has been provided my after 5 days. Only after working of 2 days my jio fiber start
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Frost At Midnite (@frostatmidnite) reported@JioCare Hi! It has been well over 24 hours since the internet got cut off. There has not been any response to this issue other than a status update. All this happened because one tech installed a connection and cut ours in the process. How much more time does it take to rectify this???
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Baggu Manoj (@baggu_manoj) reported@JioCare Took JioFiber for the first time and already regretting it within less than a week. I was promised a 4-hour resolution, but it has now crossed 24+ hours with no proper accountability, support, or concern for customer inconvenience. Request id: SR00002L8HD2 Worst service
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Manoj (@Docmanu5) reported@JioCare Worst service ever nobody bothers
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𝘿𝙞𝙗𝙖𝙠𝙖𝙧 𝙈𝙚𝙘𝙝 (@DibakarTalks) reported@reliancejio @JioCare actual resolution? SR: SR00002ZU699, SR00002JIDHC, SR00002IVB7U, SR00002WAYYJ. No 5G, unstable 4G, repeated congestion & outage replies. Need action, not templates.
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Suraj (@whoCSSuraj) reported@JioCare Why didn’t the technician arrive after calling me How many times should I keep repeating same issue @TRAI @reliancejio
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Arun M. khatri (@amkhatri76) reported@reliancejio ,@JioCare I have terrible experience with your office at our location Mundra - Kachchh - Gujarat. I have canceled my application for jio fiber ( cable ) since more then 15 days but not getting refund amount.
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Ajit A Vaidya (@ajitavaidya) reported@JioCare We spoke & you were unable to offer any resolution despite third outage in 7 days
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NC. PROFESSIONAL NURSE 🩺💉🩹 (@NC0060) reported@JioCare I think, now your time is over, your silence is indicates switch to other network.... I think this is true....
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Pulkit Thakur (@70756C6B6974) reported@reliancejio @JioCare @jio_fiber And the response I get is another automated email telling me to again use MyJio, WhatsApp, or call support — the same channels that are already not helping. This is beyond frustrating when the internet has been unstable for days.
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TAUQEER EJAZ (@imTRejaz) reportedHello @JioCare, I am facing very slow Jio 5G speeds in my area despite having a strong 5G signal. The internet has become extremely slow and unreliable.
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Manotosh Bhakat (@ManotoshBhakat) reported@JioCare Dear Abhishek, Jio care is escalating the issue from last 20 days but unable to resolve the issue. Worst support from Jio care team.
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Ambuj Kumar (@ambuj_2010) reported@jio_fiber @FibreJio @JioCare blinking red continuously and for the same I approached many a times to customer care to resolve the issue and even after seven days issue has not been resolved and only assurance has been given that it is a temporary issue and will resolve after two hours. If this way jio
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Anupam Dixit (@AnupamDixit3) reported@JioCare You have 2 options. 1) Arrange an engineer today and fix the issue 2) Arrange an engineer to uninstall the router from my premises. if the issue will not resolve today. I don't have the patience to chat with you and, i never suggest JIO to anyone.
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Nishanth (@Nishanth2710) reported@TRAI Look at the dropping standards. Customer service is non existent with @JioCare @reliancejio . Very very bad.
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samresh (@sam07023) reportedFor the last 4-5 days I have been unable to use the internet properly ,i have complained multiple times but yet not get resolution and surprise to know the dial 198 have escaped the option of connecting to agent option? now i am unable to raise concern to jio.@JioCare thank you
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Amit Vikram Pandey (@itsamitvikram) reportedAnother day of Jio Fibre not working. It’s been more than 4 days now. Horrible. @JioCare @reliancejio is a SCAM!
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VK (@VamsiOn_X) reported24+ hours crossed since my last complaint and still no proper response from @JioCare regarding my Jio AirFiber installation. Already paid ₹2222 and waiting for more than 20 days. Rectify this immediately or I’ll switch to @airtelindia .Extremely disappointed with the service.
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Sanjay thakur (@MBaap38939) reported@jiocare @jio_fiber You didnt resolve my issue even after 15 days, and ruined my recharge plan , who will pay for it ?????
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Nílëm.AS (@NilemJitas20) reportedMeanwhile, Airtel Fiber users in the same area are getting stable 3–4 MB/s upload speed. Please improve the network and upload performance in my area as soon as possible. @jo @JioCare @reliancejio
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manoj (@manojmanoj1951) reported@JioCare The problem is not at my place but in some external point where the network seems to be down for the past several days. Surely you cannot run a 5G network like this. How can people work? Luckily I have a backup Airtel connection which is working fine.
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Ajit A Vaidya (@ajitavaidya) reported@JioCare Your appreciation and concern’ do NOT provide internet connectivity which we prepay for. I think you should provide a backup Airtel Fiber as standby to every Jio Fiber customer, as your Jio Fiber network is perpetually in OUTAGE & no Customer DARE complain against you.
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Nílëm.AS (@NilemJitas20) reportedThe network in my area keeps fluctuating and the upload speed is extremely slow. Uploading files becomes very difficult — even a 2GB file takes too much time because the speed stays below 1 MB/s most of the time. #jio @JioCare
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Ajit A Vaidya (@ajitavaidya) reported@JioCare Perhaps it’s lost on you that we pay in advance for the net connectivity and your repeated OUTAGES create life, work and fiscal disruptions for us customers whom you treat like slaves by taking for granted and do not even bother to extend packages in lieu of outage periods
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nonamed man (@im_s_ind) reported@reliancejio @JioCare I am paying premium price for bare minimum service.
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Nicky Tiwari (@NickyTiwari14) reported@JioCare My office work is getting badly affected because of your poor service. If an engineer visit is being scheduled, then why is nobody showing up? Have you people even followed up on this issue? What exactly are you doing for customers apart from giving false visit updates?@JioCare