Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 20: Problems at Reliance Jio
Reliance Jio is having issues since 10:50 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (65%)
- Wi-fi (15%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Kanpur, Guwahati, Mumbai, Jaipur, Chhindwāra, Durgapur, Imphal, Dhanbād, Mohali, Salem, Bengaluru, Pune, Agartala, Dimāpur, and Dārjiling.
| City | Problem Type | Report Time |
|---|---|---|
 Kanpur
|
Internet | 40 minutes ago |
|
Mumbai
|
Internet | 1 hour ago |
|
Jaipur
|
Internet | 1 hour ago |
|
Chhindwāra
|
Internet | 2 hours ago |
|
Durgapur
|
Phone | 2 hours ago |
|
Chhindwāra
|
Internet | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Priya Kujur (@PriyaKujur4) reported@JioCare Since last 3-4 days, jio fiber is working so poorly. I have to WFH, and I need proper internet. Even after doing a high speed internet recharge, I am facing issue with consistent connection. It's getting disrupted every now and then. WTH is happening? Please look into
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Caustickonar (@caustickonar) reported@JioCare "The confirmed engineer visit appointment date and time for your JioFiber service repair visit is scheduled soon" When???
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Sandeep Chaudhary (@sandeep91802633) reported@JioCare If there was no delay, why did it take 6 days to send a technician for a 10-minute fix? Please explain this contradiction instead of sending template replies. I am asking for accountability, not apologies.
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Dev (@NaturallyBong) reported@JioCare Last evening a technician was supposed to visit. he did not come and posted a message that the customer ( me) was not available at the loaction,
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Harish Chander (@nrml_indian) reported@JioCare Again no internet Last 30 days 15 days no internet or frequent disconnection If wire or DP board is problem it needs to be fixed permanently else unfortunately I have to go for disconnection I have paid advance till October 2026, All details in DM
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Vinod Yadav (@seriousvinod0) reported@JioCare I have been patience for a week but I don't think I am going to get the resolution of my issue.
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Sandeep Chaudhary (@sandeep91802633) reportedI expect: ✅ A clear explanation for the unnecessary one-week delay. ✅ Compensation for the 6 days during which I paid for a service that was unavailable. I hope Jio takes accountability instead of sending automated replies. @JioCare @reliancejio #JioFiber #JioCare
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Aaryan pareek (@aryaxxnnn) reportedDear @Airtel_Presence Every month my bill is a different amount, and it just keeps increasing without any clear explanation. I’ve been facing network issues for a long time, yet no one has been able to resolve them despite multiple complaints. I’ll be porting to Jio @reliancejio
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Satyam Singh Sengar (@satyam_sengar) reportedPathetic service by both @airtelindia and @reliancejio 24 hours since complaint no improvement. @airtelindia didn’t even bothered to revert over my DM
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Chandan (@Chandan_Daksha) reported@JioCare what happened, it's been 4 years now, I have raised multiple incidents where internet is not at all working. Even we can't make a payment. What's the progress to fix it
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Sanjiv Krishan Sood Addl DG BSF Retired (@sood_2) reported@reliancejio I feel that there is some problem with the manner you measure consumption of data Hope you are not pulling a fast one on us
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Shankar Lal (@shankarlalrs) reportedHaving major issues after porting my SIM from Airtel to @reliancejio. • Issue: Not receiving any OTPs • Impact: Locked out of my accounts Please look into this and resolve it ASAP! cc: @TRAI
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Sharad Vishwakarma (@areysharad) reported@reliancejio @JioCare YOU GUYS SUCK! Your customer support sucks, WHY IS IT SO DIFFICULT TO REQUEST FOR REMOVAL OF A WIFI CONNECTION???
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Urstruly_gana_dhfm (@gana53871) reported@JioCare Here's the message: @JioCare Zero network coverage inside my hostel room. Unable to make calls or use data. Please fix this! Num: [9494233709] Loc: [Andhra University,north campus,orange hostel,530003 ]
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Avinash (@avinash_ks) reportedDear @JioCare, I am experiencing significant voice calling issues at my residence over the past week, including voice muting, crackling, and dropped calls. Need your help in resolving this matter.
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Rahul Dixit (@Er_Rahul_Dixit) reported@JioCare My Internet was not working since Saturday, I immediately raised the request and now it is 48 hours and still no internet. I work in IT I cannot have a unreliable ISP. There is no update, I am unable to reach customer care. I have reached out to Appellate for the same
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mk18 (@krsna_mahesh) reported@amangoeliitb I was using @reliancejio for the last 8 years and 3 months ago i switched to fraud @airtelindia due to a network trouble in my area with Jio but I will be porting out to Jio in a month.
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sonali (@sonali0_) reported@Angelye8qg @JioCare Jio SIM's network is available only in cities, not in villages.
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Pratik Nagpure (@nagpure_pratik) reported@JioCare The request has been open for more than two weeks, and I have yet to receive a resolution. Could you please tell me how you closed my escalated ticket without my permission and resolution? @reliancejio @JioHotstar
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Khush Mehta (@KhushMe79785954) reported@JioCare Assign a technician. Please fix it soon.
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Sunil Singh Bhau (@SunilbhauNw18) reported@JioCare Hi @JioCare, 5G coverage is available near my home, but my phone switches from 5G to 4G within a few seconds every time. Please check the network at my location and fix the issue.
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V Nair (@want2expres) reported@JioCare Hi, The JIO network (mobile & broadband) goes down frequently. We pay upfront for a specific number of days. How do you make good for the days lost by us, due to your connectivity issues?
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vijayakumar (@itzvijays) reported@JioCare Even though the customer service affected for more than 20 days, you will bill the customer. This is what your guidelines saying. Great guidelines.
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Gursimranjit Singh (@gursimranjit) reported@JioCare It is the exact message I received one and a half hours back. Can any human assistant provide the actual details on the issue?
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Gopal Krishna (@GopalKr80025569) reported@jitendraverma__ @JioCare @airtelindia Not sure about VI but never switch to BSNL they don't have any mobile internet it is just 3g or edge rarely you will get LTE or 4g.
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Ankur Bachitiwale Pundir (@ankurpal_im19) reported@JioCare @reliancejio 2/2, But still no solution and let me tell you this is not I am facing instantly, this is i am facing since last 12-15 days. Your mobile plans are very much costly but the service is worst ever by any network. No customer satisfaction, no solution and no service. #Jiopoorservice
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Sunil Singh Bhau (@SunilbhauNw18) reportedHi @JioCare, 5G coverage is available near my home, but my phone switches from 5G to 4G within a few seconds every time. Please check the network at my location and fix the issue. @DoT_India @TRAI
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Vibha Agarwala (@VibhaAgarwala) reported@JioCare Asked for DM of details which I sent. NOW THEYVE PUT MY REQUEST ON HOLD! WHY???? Outage every month, minimum 3-4 days for complaint resolution. JIO IS MAKING A FOOL OF CUSTOMERS. You pay for 12 months, but get only 11 months of service!
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RivO (@RohitPa21342777) reported@JioCare After Booking your team is not visiting or picking up calls for further process. Such a wrost service.
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Gaurav (@GauravMajee) reported@JioCare I've shared my details via DM. This issue is due to water entering the fiber cable because of poor installation. Replace the damaged cable and equipment free of cost and resolve the issue immediately.