Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 5: Problems at Reliance Jio
Reliance Jio is having issues since 05:30 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (64%)
- Wi-fi (17%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Chennai, Kolkata, Pune, Delhi, Lādnūn, Bengaluru, Mumbai, Jaipur, Sūrat, Indore, Ludhiāna, Chhindwāra, New Delhi, Nashik, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Internet | 21 minutes ago |
|
Kolkata
|
Internet | 24 minutes ago |
|
Pune
|
Internet | 58 minutes ago |
|
Delhi
|
Phone | 1 hour ago |
|
Pune
|
Internet | 1 hour ago |
|
Lādnūn
|
Wi-fi | 1 hour ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Bhautik 🇮🇳🇮🇳🇮🇳 (@bhautikdoshi) reported@JioCare Request ID raised yesterday for internet issue of Jio Air Fiber. Id number SR00002LKXMU. Visit was scheduled from 3-4 PM, Now received msg that it's delayed. If you cannot solve it on time then better collect your box and discontinue my connection
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Kumar Prince (@princekhg341) reported@reliancejio @JioCare This is what you guys do actually. Just responding publically that We are looking into the issue but actually you are not looking. When would I receive a call from you? Did you resolved my issue?
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apoorv jain (@apoorvjain_ups) reported@JioCare Tell me how much more time you need.. It's not working from last 12 days and you people are making me fool everyday.. Please provide me the resolution instead of commitments
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Anurag Agrawal (@theanuraglive) reported@JioCare no service in Swaroop Nagar, kanpur since last three days. Customers are very helpless.
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Sandeep kumar (@sahajsandy) reported@JioCare Your engineers couldn't fix internet in 4 days. ?
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VS (@Vibhu_1008) reported@JioCare Please work on this request ASAP,or if you are incompetent to do so,please let me know about the process to get this connection disconnected .I will switch to any other service operator. Please let me know if this is going to be resolved or not SR000037LR3N
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Thomas Joy (@thomasjoyk) reported@JioCare Hi @JioCare this issue is yet to be resolved. As i explained earlier there was some infra happened and the issue started after that. Your teams are totally incapable and lacks coordination. 2 teams have visited my place and they couldn't find the root cause yet.
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Mayank Tiwari Mak (@Mayank_Bhu_) reported@JioCare Hi @airtelindia i have switch to airtel now. 5G network is also not available at my home. Approx 100 mter away 5g is available. Please chek and resiolve the issue @Airtel_Presence
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sandip gupta (@sandipgonly) reported@JioCare @JioCare Worst after-sales service from Jio AirFiber. My internet has been down for days despite multiple complaints. No resolution, no accountability. This is extremely frustrating. Please uninstall my connection from my home immediately. #JioAirFiber #PoorService
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Subham IND (@theSnivelIndian) reported@JioCare @reliancejio What is the update? You can cancel my order and refund me . Its so simple. Why are you holding on to my money and not providing any service?
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Arjun Biswas (@imarjun967) reported@reliancejio @JioCare Very disappointed with the Jio network service in my area. Calls keep dropping, internet speed is extremely slow, and connectivity is unreliable throughout the day. Requesting immediate attention from the support team. #JioNetwork #ConnectivityIssue
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JioCare (@JioCare) reported@ThangaR35932486 @reliancejio @telecoms service request status on MyJio app. 2. You will be able to see the status of all Service Requests here. 3. Click on “View More” to see details. Technician Name & Visit Timings of your Service Visit will be displayed. The “Reschedule” button will display if SR is OPEN (2/3)
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Shameer⚪️ (@nshameer) reported@JioCare I have raised a request SR000037CIDX to fix my broadband connection 4 days ago still not resolved, technician came and he says that he need to bring the cable and put the ticket on hold. Now he is not picking up the call. Very pathetic service and unprofessional.
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विमधायक जी (@Memespur_2) reported@JioCare My service request was closed without any improvement in network quality, upload speed, internet stability, 5G connectivity, or call performance. The issue remains unresolved. I have marked it unresolved and will escalate the matter further.
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BSNLCare (@bsnl_care) reported@ThirdEyeOfShiv Dear Customer, Greetings from BSNL! We understand your concern regarding the porting request from BSNL to Jio and the pending refund. As this involves another operator, we request you to follow up with JioCare directly for resolution. Regards, BSNL Care(Pravesh)
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Rohit Padhye (@rohitpadhye03) reported@JioCare yesterday morning your technician arrived at my place and said that the main device installed on my roof needs to be replaced. He did that and the Router won't turn on so he said the router needs to be replaced today he showed up with the router but never replaced it, contd.....
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Neha Jain (@NehaJain3110) reported@JioCare Hi Harshit, I have replied to your DM, there is still no issue to my concern as I am abroad & JIO has deactivated my SIM. I cannot travel back to India now until Nov. I need some support & help from Jio as this number is connected to all my banks & important documents. @JioCare
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Vvikas J Kaklotar (@vvikasjkaklotar) reported@JioCare Still awaiting for the TAT for the resolution..it seems all these messages are falling on deaf ears. @reliancejio @JioCare
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LMN (@lalitnegi_84) reported@JioCare @JioCare Say it loud that you are unable to provide internet service in prime location of Faridabad (Delhi NCR).
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पारुल कुलश्रेष्ठ (@parul_kuls) reported@rajivsaxena7 @JioCare Every monsoon same problem.... although it hasn't started officially
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Er.Arjun negi (@mahimogli123) reportedDear @JioCare @JioFiber, My Wi-Fi has been down for more than 24 hours. I raised service request SR00002LKPTM and was assured a technician visit today at 10:00 AM, but no one has visited yet. The service status is being updated incorrectly since morning.
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Harshit Srivastava (@harshitsri09) reported@JioHotstar I am also giving up @JioHotstar subscription. Had to watch it unwillingly till now because its ******* with Jio STB plan. @reliancejio Internet is already very poor from last 2 months in my area, good time to replace everything.
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Mr. Sandeep Kumar Mahto (@realsandeep2002) reported@JioCare @JioCare I think you misunderstood. I do NOT want the installation anymore due to the delay. I am explicitly requesting a CANCELLATION and REFUND for my order NO0001DTXLSO. Please do not send an engineer. Cancel my order immediately and process my ₹2221.46 refund.
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Rohit Padhye (@rohitpadhye03) reported@JioCare How is that going to be of any used cause your engineer has already told me that “the issue is on the backend, and he has done everything he could." Secondly it's been 10 days since I've been complaining don't you think I should be compensated for these lost days.
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Somesh Bhardwaj (@bhardwaj_iam) reported@JioCare I request you to do some due diligence at your end and before sending any automated reply see how this issue has been getting neglected since last 3 day. You and your team is simply giving dates. Is there any forum,portal,Mail where in I can get a genuine solution.
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Neha Jain (@NehaJain3110) reported@sachinsj1312 @JioCare Hi Sachin, I am in the same situation. Did you get a solution to this?
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Manish Kamdar (@manish_kamdar) reported@JioCare The customer be damned is your motto
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Er.Arjun negi (@mahimogli123) reported@JioCare Track engineer option also not working and technician mentioned number is also not correct 😑
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Romil Khare (@romilkhare) reported@JioCare No air fiber internet since morning today in Sector 4 Jawahar Nagar Area(Jaipur) , while calling customer care I am getting automated message that gave resolution ETA as 4 hours... Already more than 12 hours passed without internet? Please help it is impacting my work!!
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Roshan sharma (एक कदम हिंदू राष्ट्र की ओर )🔥 (@SuiFanBase) reported@JioFinance @JioCare My existing Jio Payments Bank account is not visible in the app. Passbook, debit card and banking access have disappeared after login. UPI is asking me to create/reset PIN again and payments are failing.