Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 25: Problems at Reliance Jio
Reliance Jio is having issues since 12:10 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (62%)
- Wi-fi (17%)
- Phone (11%)
- Total Blackout (8%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Chhindwāra, Chennai, Pune, Delhi, Vijayawada, Shillong, Patna, Kanpur, Indore, Durgapur, Raipur, Nagpur, Vadodara, Kolkata, and Mumbai.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Total Blackout | 1 hour ago |
|
Pune
|
Total Blackout | 2 hours ago |
|
Delhi
|
Internet | 3 hours ago |
|
Vijayawada
|
Wi-fi | 3 hours ago |
|
Shillong
|
Wi-fi | 3 hours ago |
|
Patna
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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N (@N2Nitin) reported@JioCare If today not received humble request cancel the port in how many time I have to call customer care and they same non ril employee contact number amit shah what going on
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Ritrisha RC (@ritrisha) reported@JioCare I have shared every detail and still no resolution!
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Somutta Sarkar (@somdutta_sarkar) reported@JioCare Reached out 5 times to the customer support & escalation team, still no resolution. Your executive was supposed to pick up set top box 2 days back, today is saturday. Called up the guy,he doesn't know anything about it. CS is blaming tech team and vice versa. Pathetic!!
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Gausulwara (@Gausulwara39582) reported@JioCare Facing 10+ days delay in Jio AirFiber installation after booking on 15th. Local team (Aurai) says device not available. No proper response from customer care (call & WhatsApp both useless). Please resolve urgently or initiate full refund
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Aryan (@AryanSh3117) reported@JioCare Issue is network coverage, I get no network and 5g doesn’t work, vill- Gandhinagar, Kufri, landmark- near Meena bagh homes, Ratnari 171225 6283465301 kindly arrange a call or let me know how I can contact you from my side other than writing here.
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VEDANSH GAMING (@VedanshOG) reported@JioCare Thanks @JioCare for fixing the Rohtak tower issue! 🙏 22 din baad net chalu hua hai. Ab umeed hai ki is delay ke liye aap Fair Compensation bhi jaldi credit karenge. 🙌✨ #JioTrue5G #Rohtak
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Ackerman Levi (@i_am_Joyboy20) reported@JioCare @TRAI @ConsumerCourtIn 4 days of NO internet in Kidwai Nagar Kanpur. No technician, only bots. PGPortal Complaint filed. As a student, my studies are suffering. Fix this immediately! Service ID: 5127964428 #JioFiberDown #DigitalIndia
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Kamlesh Sharma (@kam40110) reported@reliancejio, why 459 platform fees is chrged in my postpaid bill? Your customer care helpline is pathetic. At least have someone human for that who can understand our query. Please ask someone to resolve my query 8005938414.
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Kamal Kumar Verma 🇮🇳🪷 (@KVRM_X) reported@JioCare Hi, thanks for the response. But what exactly does temporary mean here? Is it 1 year, 2 years, or 3 years? Because this issue has been going on for a long time already. Please share a clear timeline instead of generic updates.
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Aamir Nawaz (@thisnthatclick) reported@JioCare Really disapointed with your Jio WiFi setup in our society. In most established socities the junctions have UPS so that during the power cut it can hold the network before generator kicks in.. @airtelindia has such a setup in most societies, but not Jio..
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Virendra (@virenetra) reported@JioCare resolving the problem. Stop delaying with copy-paste responses and take real action. If this is not fixed immediately, I will be forced to consider switching services. I am paying for uninterrupted service, not excuses.
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Ayyu (@AgentOfAnarchie) reported@Skidmak_ @JioCare Jio always had these random times when it would just cut out of nowhere lol, that's why I got rid of it😭
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Sneha Sarda (@SnehaSarda10) reported@JioCare What is the resolution time of this? This connection was implemented by your engineer only. We didn't buy and attach the connection from ourself and u people have no ownership for this. Refund my money if you are not able to resolve this. We will return your settopbox. @JioCare
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Lokesh (@LokiiTalari) reported@JioCare Am keep on getting message that the representative assigned for the installation and when I called the representative telling me I need to contact to the one who done KYC and that person number is not reachable. I need urgent help please
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𝑨𝒏𝒖𝒋 (@AstroVigour) reported@JioCare This is not a connectivity or engineer issue. My payment was made, but the plan is not activated What will an engineer check when this is clearly a backend/recharge issue? I do not need a visit. Please either activate my 100 Mbps plan immediately or process a full refund.
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Arnab Das (Joy) (@ArnabdasInd) reported@JioCare I have shared my registered number. Take immediate action on the disruption, as almost 24 hours have passed without a solution; otherwise, I will have to switch to @airtelindia xtremefiber.
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Diksha Jain (@DikshaJ09779221) reportedExtremely disappointed with @JioCare . My office internet has been down since 4 PM yesterday. I've been following up all day, but still no engineer assigned or even a promised time. Pathetic service and zero accountability for business users. Please resolve this immediately!
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Akshay R. Manakapure (@Akshay_R_M) reported@JioCare @reliancejio Purchase a jio sim online..Did all the kyc.Sim delivery wa promised in 48hour. But it's been more than a week there is no sign of sim delivery. When contacted customer care no response. Wht kind of service is this?
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Pet Coke (@petcoke7) reported@JioCare Day 8 , Still waiting for service technician to resolve this issue. No Internet from 8 days
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Mritunjoy Deogharia (@Mritunjoy08) reported@JioCare @reliancejio 1. Jio number:- 7863954998 2. No 5g available in our area, no 5G benefit in our area 3. All application 4 . Vivo t4x 5. "I have already lodged a complaint, but your staff failed to address it properly. I am still unable to use 5G services. Please fix my 5Gconnectivityquickly
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Dushyant Singh (@Dushyant027) reported@JioCare It’s been a month now-when the issue will be resolved??? What is service request number???
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anubhav sinha (@anubhav47320213) reported@JioCare What is the update on the service request? You cannot take money at the front and provide lazy service. This is not acceptable.
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Namtei Hau (@NamteiHau) reportedWhat's wrong with @JioCare @reliancejio network at Willong area - 795007 under Senapati District of Manipur? There's a constant change between 4G and 4G+ signals which is making the internet experience very bad. There's been constant call drops in the past 2-3 days too.
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Ranveer Kadam (@KadamRanveer) reported@JioCare I have a issue on my airfiber line no +912035958619 I am user of 9th anniversary offer and I get subsidised bill for my initial 1000 paid in 200per month settlementMy connection is dropped even though I have excess balance 1153 in my account paid extra Unable to get help
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Alok Mishra (@M70836Stuti) reported@JioCare How long should I wait brother, you are saying 6 sentences in 6 months, the internet is not working. You are not giving any solution, so you have made a fool of me. You people should msge me tomorrow, msge me privately, hey, what should I do me. Tell me the msge, what should I ?
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Sai Sankar Mohanty (@sai_mohanty) reported@JioCare I just shared the same response(which I got inDM) here that how @reliancejio is providing service for 27 days of a month and charging 30 days rental . Time to improve ur service and support and don’t repeat the same answer again here if u don’t have a new answer
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nicketta gonsalves (@NickettaG64160) reported@JioCare Let’s not forget the horrible service
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Pravupadarabinda Panda🏃⛰️🏝️ (@pravupanda58104) reportedEnough.... If the network 🛜 covarage of @JioCare is not improve in our location, KENDRAPADA, Marshaghai,Pentha pin 754244, we the loyal users of Jio(approx 1500 people) are going to Port to other networks.
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Mithun (@Mithun1S) reported@JioCare I have shared the details in DM too.. Contact and solve the issue at earliest!! Outage time is not at all acceptable!!
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🧃 (@virensampath) reported@reliancejio @JioCare I use 2 sim card both are jio but I only 1 because u need 1 why the hell you close my second sim. Its showing emergency calls only