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Reliance Jio service status: outage reports and connection issues

Why is my Reliance Jio service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

Full Outage Map

Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

July 20: Problems at Reliance Jio

Reliance Jio is having issues since 07:50 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

  • 65% Internet (65%)
  • 15% Wi-fi (15%)
  • 9% Phone (9%)
  • 7% Total Blackout (7%)
  • 3% E-mail (3%)
  • 1% TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Mumbai, Bengaluru, Pune, Agartala, Dimāpur, Guwahati, Dārjiling, Chhindwāra, Delhi, Bhopal, Vadodara, New Delhi, Panaji, Chandigarh, and Patna.

CityProblem TypeReport Time
Mumbai E-mail 1 hour ago
Bengaluru Internet 2 hours ago
Pune Internet 2 hours ago
Agartala Total Blackout 8 hours ago
Dimāpur Internet 8 hours ago
Guwahati Internet 8 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

  • Being_____Farha
    ❣️ Farha ❣️️ فرہــــــــــــــــــــــا❣️ (@Being_____Farha) reported

    Network problem bahut ho rhi hai @JioCare @reliancejio

  • dmahaur
    Deepak Mahaur (@dmahaur) reported

    @JioCare Need help. My JioFiber includes Individual YouTube Premium. My 13-year-old son is in my Google Family, so Google only lets me upgrade to YouTube Premium Family. But Jio won't let me cancel or delink the bundled Premium. Please help.

  • MOHAMMAD260191
    MOHAMMAD FAIZAN (@MOHAMMAD260191) reported

    @JioCare If you don't have proper 5g network then inform me that we don't have any network in your location

  • anunaytewari7
    Anunay Tewari (@anunaytewari7) reported

    @JioCare This is extremely disappointing. My installation was officially scheduled for 18 July, 6:00–7:00 PM, yet no engineer contacted me and no one visited. Even after payment, repeated follow-ups, NCH complaint, and Appellate Authority escalation, the issue remains unresolved.

  • Usamahkazmi
    syed usama (@Usamahkazmi) reported

    The internet connection on #Jio5G keeps breaking every time I use it, making the browsing or stream difficult. Please fix this issue. @JioCare @reliancejio #InternetIssue

  • technicalsirji
    Dekhega Bharat (@technicalsirji) reported

    @JioCare Bhai complaint close but not active my number please help me my number 8817414151

  • Chandan_Daksha
    Chandan (@Chandan_Daksha) reported

    @JioCare what happened, it's been 4 years now, I have raised multiple incidents where internet is not at all working. Even we can't make a payment. What's the progress to fix it

  • Harsh_Garg001
    Harsh Aggarwal| Video Editor (@Harsh_Garg001) reported

    After taking so many follow up and also tweet so many time you guys did nothing and I am facing the same problem, I can't believe that jio has providing these type of worst service, I want my full refund. @JioCare @_MukeshAmbani @jio_fiber

  • BhalodiaVishal
    vishal bhalodia (@BhalodiaVishal) reported

    @JioCare Please tall me how many more days I waited even after I paid advance. In this month from 5th July I don't use service.

  • HemantS0401
    Hemant Sharma (@HemantS0401) reported

    @JioCare Hi Neha, You are not understanding my issue this isn’t even a regular service issue—someone from your team has tampered with the box where my router is connected. That's why I am asking to solve it today only as it is done by your team deliberately or not I don't know.

  • supekar_prasaad
    Prasaad Supekar (@supekar_prasaad) reported

    Internet down since morning in my area. @JioCare wifi not working since 10 in the morning. Issue was to be resolved by 2:30pm but still the problem persists.

  • sbbudihal
    Shashi.... (@sbbudihal) reported

    @JioCare issue not resolved, simply send email that it's resolved,won't fix the issue.

  • sbbudihal
    Shashi.... (@sbbudihal) reported

    @JioCare Resolution is in correct check my emails properly

  • itiswhat_itisfr
    ° (@itiswhat_itisfr) reported

    @Skidmak_ @JioCare Oh that's good. Then unless you face any major issues in the future there's no need to upgrade to airfiber plus or other switch to other ISP for now ig. If it ain't broke, don't try to fix it.

  • petrichor1717
    बिलौटा सिंह (@petrichor1717) reported

    So now our country is effectively left with two mobile operators @airtelindia & @reliancejio Customers are trapped, not a good sign ... "Never keep all your eggs in the same basket " Hope something changes for betterment

  • khullar_shital
    Shital Khullar (@khullar_shital) reported

    @reliancejio worst service ..if u want to know the reason call me @ 8092038301 ( Jio) . If not connected bcoz of jio service..call me at alternate number 9934538301( airtel) . This alternate number will not ditch bcoz its airtel.

  • ConfusedTrader0
    Keshav Choudhary (@ConfusedTrader0) reported

    Pathetic service from @JioCare . My Wi-Fi is not working from past 5 days . Their ground team don’t care about fixing issue everyone is lying daily will come and resolve . Neither service engineer nor technician pickup the calls . No coordination between customer care and ground

  • Prashan70245321
    Prashant Raut (@Prashan70245321) reported

    Reliance looting customer. From 10 days my internet is not working. I have raised multiple complaints on X & email. But still issue not resolved & rental has been charged . I have also request to cancel. But not done. Please don't buy this connection. @reliancejio

  • Skidmak_
    Skidyy#LestappenBackOnThePodium (@Skidmak_) reported

    @itiswhat_itisfr @JioCare I don't know they just recommend us this. I mean i haven't had any major issues to be honest, it works fine

  • NekibulHoque
    Nekibul Hoque (@NekibulHoque) reported

    Dear @JioCare, my JioAirFiber (100 Mbps plan) becomes unusable every day between 6 PM and 11 PM. Internet is extremely slow or completely unavailable. My Jio 5G SIM also performs poorly at home, but works normally just 500–800 meters closer to the tower. Signal quality at my (1)

  • ishkavya
    Ishkavya (@ishkavya) reported

    If anyone in @narendramodi govt is listen even @reliancejio drops its speed to less then 2G speeds during peak hours & won't work which is illegal but Am damn sure they have all the ministers in their pocket so to no avail, Customers are screwed

  • Aditya_Extd
    Aditya_Extd💝 (@Aditya_Extd) reported

    Despite having a valid recharge plan with Jiohotstar subscription included, my jiohotstar application shows no subscription available. Please fix this issue. @JioHotstar @JioCare

  • RahulTheWOLF
    Rahul sharma (@RahulTheWOLF) reported

    @JioCare I have sent a detaila also as requested, kindly cancel my current plan asap

  • ronmozart_
    ronmozart (@ronmozart_) reported

    @JioCare Airfiber is still not working in Kondapur, Hyderabad. When will it get sorted.

  • balamur03339555
    CHANDAGANI BALAMURALI KRISHNA (@balamur03339555) reported

    @JioCare @JioCare I made a recharge through the MyJio app today. The FAQ says "Made a Wrong Recharge? Here's How to Cancel It Instantly". However, I cannot see the "Cancel Recharge" option. Could you please explain the eligibility conditions for this feature?

  • TejasNair24
    Tejas Nair (@TejasNair24) reported

    @NekibulHoque @JioCare Same problem been raising this since last 3 months and every I try to call them they we have fixed from ******* bakend and you can reboot modem. ****.

  • AKCMA45
    Avinash K (@AKCMA45) reported

    @reliancejio Some chases network. Thanks to Vi. @ViCustomerCare . @JioCare 🤡

  • merohan712
    Rohan (@merohan712) reported

    @JioCare Transaction ID: NX26071918234999404514671 Jio Reference ID: 26347737639 Please help. Thank you.

  • harsh_means
    harsh sharma (@harsh_means) reported

    @JioCare why the hell does my JioFiber wifi go down almost everyday ! It's been happening for last week. Each time I have raised compliant, technician is assigned and he fixes it temporarily and leaves. Same issue crops up again and again. Router keeps blinking red light !!

  • SarvendraOjha
    SARVENDRA OJHA (@SarvendraOjha) reported

    Do you guys know what services you offering to your customer? I am jio customer your tower has installed from my home approx 500 meeters , but your internet quality is worst , I have made several complaint but you don't care , because it's your government, @JioCare