Reliance Jio service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

• Internet (65%)
• Wi-fi (17%)
• Phone (9%)
• Total Blackout (6%)
• E-mail (2%)
• TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Kannur, Pune, Mumbai, Chhindwāra, Lucknow, Sūrat, Varanasi, Patna, Kolkata, Ahmedabad, Bhopal, Meerut, Delhi, Agra, and Bengaluru.

City	Problem Type	Report Time
Kannur	Total Blackout	5 minutes ago
Pune	Total Blackout	11 minutes ago
Mumbai	Wi-fi	13 minutes ago
Chhindwāra	TV	27 minutes ago
Lucknow	Wi-fi	36 minutes ago
Mumbai	Total Blackout	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dr VENKADESAN Ramalingam (@gr_venkatesh) reported 4 minutes ago

  I request PORT out from @JioCare through SMS. But I can't receive SIM porting request code from @reliancejio. Kindly do needful action against this issue ASAP @TRAI

• 
  Kishore (@dkishoreCA) reported 5 minutes ago

  Paid amount for jio airfiber connection but technician not responded for installation...such a worst service it is.. @JioCare

• 
  Abhisek Verma (@Abhisekk_verma) reported 7 minutes ago

  @JioCare @JioCare I raised the cancellation request out of frustration with Jio's complete failure to provide support. No internet since 1st July, no engineer visit, only repetitive replies. This is not customer service.

• 
  Sumant Jha (@sumantjha12) reported 8 minutes ago

  @jio_fiber i must admit that you guys never disappointed this much with your service quality. Here are my details for this new order - Order Number is NO0001EFK5DE JioFixedVoice Number is +911135772570 Action this today @JioCare or lose a customer that has been around for years.

• 
  DIPAK SAW (@Dipakku13404881) reported 11 minutes ago

  Dear JioCare, ​I am writing to escalate this matter as my problem has still not been resolved despite raising requests for the past two months. The issue has now become severe, with neither 5G nor 4G speeds working properly. @JioCare

• 
  News Man SyRa (@NewsManSyRa) reported 11 minutes ago

  @JioCare Who asked for a rent rebate? Stop diverting customers from the real question. Our time is more valuable than any rebate. Three days without service is three days of lost work. Answer one question: Is 72+ hours without internet your definition of 'no delay'? @JioCare @jio_fiber

• 
  Amarjeet Kumar (@Amarjeet87555) reported 12 minutes ago

  @deepgill7276 @JioCare They are the worst of the worst, they only care about their money, they don't give a damn about user experience and user service, I'll switch to some other providers once my plans are over. Shame on you @JioCare

• 
  Abhishek (@Abhi2746) reported 13 minutes ago

  @JioCare I don't think you read my previous message carefully. This is not a website issue, because the website is accessible without any problems through Airtel, Vodafone, and BSNL networks. The issue occurs only when using your Jio network, where the website cannot be accessed.

• 
  aviral mishra (@aviralm91143091) reported 15 minutes ago

  @JioCare It is more than a month and still no resolution. Are you guys just enjoying the monopoly and not giving proper service to customers

• 
  jitendra meher (@jitumeher00) reported 21 minutes ago

  @reliancejio @JioCare @DoT_India i request you to please Close the BRAHMANIGUDA SITE permanently in our area.. we have raised multiple time regarding network problem about this site. Site ID- 10749

• 
  mithilesh singh (@mithilesh8961) reported 23 minutes ago

  @JioCare Trying to relocate my JioFiber, but the relocation option in the MyJio app isn’t working. Customer support kept me on hold and then disconnected my calls without resolving the issue. Very disappointing service. Please help urgently.@JioCare

• 
  Dipu M Desai ( I am Hindu.) (@dipumdesai) reported 24 minutes ago

  @JioCare 325days Same stupid replying Classic example of loot This is your jio

• 
  raghu sharma (@Shara56Raghu) reported 24 minutes ago

  @QamarAnchor @JioCare Same here condition jio since 6 months but have no solution

• 
  Er Mohamed Wasi (@mywasee) reported 25 minutes ago

  @JioCare Its already 48 hrs passed. Still service is not activated. Please initiate the refund i can take airtel or other network. Today Monday i need to login.

• 
  NATIONALIST TRUE INDIAN (@ChaudharyAmit90) reported 28 minutes ago

  @reliancejio @JioCare nonsense of jio, cannot talk to customer care, auto reply and cut, no network in chandigarh sector 46 area, very poor service, going to change' the air fibre, it is happening since last 8 months, worst service right now

• 
  sks (@skytalIndik4) reported 29 minutes ago

  @JioCare What do u mean by this? I was always available, don't put ur teams kaamchori and inefficiency blame on me! I dare u to show on update on the ticket from myside since day before yesterday evening, not raised a new ticket, never asked for a reschedule

• 
  Jayveer Ussa (@JayveerUss80620) reported 31 minutes ago

  @JioCare @reliancejio hi sir I forgot to do re kyc for my number and now I am unable to login my jio app and unable to do recharge please help me to do re kyc for my number

• 
  amreekpspeaks (@amreekpspeaks) reported 32 minutes ago

  Useless internet service of @reliancejio @JioCare

• 
  Chandan Chainani (@chandanchainani) reported 40 minutes ago

  @JioCare Hi @JioCare Still there is an issue with my connection. Also I am not sharing feedback. I need action on my issue.

• 
  Darry Smith (@Darrysmith_) reported 46 minutes ago

  @JioHotstar @reliancejio Hey @JioCare , my Jio plan already includes JioHotstar (For VoLTE) and the subscription is showing as active in the MyJio app until August 2026, yet the JioHotstar app is asking me to recharge again to continue watching. Please resolve this issue. #Jio

• 
  Dr. Farrukh Shamsi (@FarrukhShamsi2) reported 48 minutes ago

  @JioCare Service Request Number. SR00003A4PNV

• 
  आयुष श्रीवास्तव (@AYUSHSR78858056) reported 50 minutes ago

  @JioCare @QamarAnchor Same problem unlimited 5 g only work within data it is totally fraud

• 
  ರವಿಕಿರಣ ಕಾಡಣ್ಣವರ,Ravikiran K (@Ravikiranck) reported 51 minutes ago

  @JioCare @reliancejio On 3rd July call customer care asked me to do monthly payment of 707 which is regular plan charge... However after payment still asking for the duplicate incorrect amount as due... Called to customer care on 5th July 7, 10.30 P.M & 11.00 P.M, nobody taking things to resolution

• 
  Shubham Singh (@Shubham_SinghS) reported 55 minutes ago

  @JioCare What pathetic customer support! I want to close my JioAirFiber connection, but your number only connects me to bots with no cancellation option. I emailed 3 days ago and still have no response. @reliancejio Worst customer experience.

• 
  Soibam (@teinkoosoibya) reported 58 minutes ago

  @JioCare Sent. Improve the network. Its still on LTE with 2 bars only

• 
  balaji (@balajisitecore) reported 58 minutes ago

  @JioCare As I dont see any action from here. I call jio customer care. I have tried to explain the issue but the customer service disconnected the call and and just received a call back and no voice. Again im trying to reach customer care waiting in lobby for more than 10 min. Pathetic

• 
  மாயவரத்தான் (@mayavarathaan) reported 1 hour ago

  Hi @JioCare, Can you guide me on how to recharge my main balance with ₹20 using your app or website? Also, can you clarify whether @TRAI permits you to repeatedly call prepaid users from multiple 10-digit third-party agent numbers to remind them to recharge, even when they intentionally do not want to recharge and only wish to keep their number active based on your own ToS as shown in this screenshot? If a user is registered under DND, why are complaints about such calls being closed as "service in nature"? *** Could you please explain this publicly here on X, as the clarification would be useful for everyone? ***

• 
  Jignesh Borse (@Jiggyborse) reported 1 hour ago

  @JioCare Hi Priyanka , had call with your representative and agree to extend my validity by 20 days , and send technician to home for check Internet. But it’s been 2 days nothing has happened . It’s shear fraud you are doing with customer after recharge

• 
  Dimple Bhansali (@dimplebhansali) reported 1 hour ago

  @JioCare What about days when the service request was delayed from your end? Extension for plan?

• 
  ರವಿಕಿರಣ ಕಾಡಣ್ಣವರ,Ravikiran K (@Ravikiranck) reported 1 hour ago

  @JioCare @reliancejio Infact at 11.00 P.M call wen I explained the customer representative simply said it's bill issue we can't do anything u have 2 pay&next month it will be corrected. So does @JioCare expectation s, if we generate incorrect bill u hav 2 pay full 2 get ur connection. It's ur problem