Reliance Jio service status: outage reports and connection issues

Why is my Reliance Jio service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 28, 2:30 AM GMT+5:30	0	0
Apr 28, 2:50 AM GMT+5:30	0	0
Apr 28, 3:10 AM GMT+5:30	0	0
Apr 28, 3:30 AM GMT+5:30	0	0
Apr 28, 3:50 AM GMT+5:30	0	0
Apr 28, 4:10 AM GMT+5:30	0	0
Apr 28, 4:30 AM GMT+5:30	0	0
Apr 28, 4:50 AM GMT+5:30	0	0
Apr 28, 5:10 AM GMT+5:30	0	0
Apr 28, 5:30 AM GMT+5:30	0	0
Apr 28, 5:50 AM GMT+5:30	0	0
Apr 28, 6:10 AM GMT+5:30	0	0
Apr 28, 6:30 AM GMT+5:30	0	0
Apr 28, 6:50 AM GMT+5:30	0	0
Apr 28, 7:10 AM GMT+5:30	0	0
Apr 28, 7:30 AM GMT+5:30	0	0
Apr 28, 7:50 AM GMT+5:30	0	0
Apr 28, 8:10 AM GMT+5:30	0	0
Apr 28, 8:30 AM GMT+5:30	0	0
Apr 28, 8:50 AM GMT+5:30	0	0
Apr 28, 9:10 AM GMT+5:30	0	0
Apr 28, 9:30 AM GMT+5:30	0	0
Apr 28, 9:50 AM GMT+5:30	0	0
Apr 28, 10:10 AM GMT+5:30	0	0
Apr 28, 10:30 AM GMT+5:30	0	0
Apr 28, 10:50 AM GMT+5:30	0	0
Apr 28, 11:10 AM GMT+5:30	0	0
Apr 28, 11:30 AM GMT+5:30	0	0
Apr 28, 11:50 AM GMT+5:30	0	0
Apr 28, 12:10 PM GMT+5:30	0	0
Apr 28, 12:30 PM GMT+5:30	0	0
Apr 28, 12:50 PM GMT+5:30	0	0
Apr 28, 1:10 PM GMT+5:30	0	0
Apr 28, 1:30 PM GMT+5:30	0	0
Apr 28, 1:50 PM GMT+5:30	0	0
Apr 28, 2:10 PM GMT+5:30	0	0
Apr 28, 2:30 PM GMT+5:30	0	0
Apr 28, 2:50 PM GMT+5:30	0	0
Apr 28, 3:10 PM GMT+5:30	0	0
Apr 28, 3:30 PM GMT+5:30	0	0
Apr 28, 3:50 PM GMT+5:30	0	0
Apr 28, 4:10 PM GMT+5:30	0	0
Apr 28, 4:30 PM GMT+5:30	0	0
Apr 28, 4:50 PM GMT+5:30	0	0
Apr 28, 5:10 PM GMT+5:30	0	0
Apr 28, 5:30 PM GMT+5:30	0	0
Apr 28, 5:50 PM GMT+5:30	0	0
Apr 28, 6:10 PM GMT+5:30	0	0
Apr 28, 6:30 PM GMT+5:30	0	0
Apr 28, 6:50 PM GMT+5:30	0	0
Apr 28, 7:10 PM GMT+5:30	0	0
Apr 28, 7:30 PM GMT+5:30	0	0
Apr 28, 7:50 PM GMT+5:30	0	0
Apr 28, 8:10 PM GMT+5:30	0	0
Apr 28, 8:30 PM GMT+5:30	0	0
Apr 28, 8:50 PM GMT+5:30	0	0
Apr 28, 9:10 PM GMT+5:30	0	0
Apr 28, 9:30 PM GMT+5:30	0	0
Apr 28, 9:50 PM GMT+5:30	0	0
Apr 28, 10:10 PM GMT+5:30	0	0
Apr 28, 10:30 PM GMT+5:30	0	0
Apr 28, 10:50 PM GMT+5:30	0	0
Apr 28, 11:10 PM GMT+5:30	0	0
Apr 28, 11:30 PM GMT+5:30	0	0
Apr 28, 11:50 PM GMT+5:30	0	0
Apr 29, 12:10 AM GMT+5:30	0	0
Apr 29, 12:30 AM GMT+5:30	0	0
Apr 29, 12:50 AM GMT+5:30	0	0
Apr 29, 1:10 AM GMT+5:30	0	0
Apr 29, 1:30 AM GMT+5:30	0	0
Apr 29, 1:50 AM GMT+5:30	0	0
Apr 29, 2:10 AM GMT+5:30	0	0
Apr 29, 2:30 AM GMT+5:30	0	0

April 28: Problems at Reliance Jio

Reliance Jio is having issues since 08:50 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

Internet (62%)
Wi-fi (17%)
Phone (11%)
Total Blackout (8%)
E-mail (3%)
TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Mumbai, Varanasi, Ahmedabad, Pathanāmthitta, Guwahati, Delhi, Hyderabad, New Delhi, Fatehpur, Patna, Bengaluru, Chhindwāra, Ludhiāna, Kanpur, and Bhopal.

City	Problem Type	Report Time
Mumbai	Internet	11 minutes ago
Mumbai	Wi-fi	4 hours ago
Varanasi	Phone	5 hours ago
Ahmedabad	Internet	6 hours ago
Pathanāmthitta	Phone	6 hours ago
Guwahati	Internet	6 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

Hariharan despite (@MHariharan25) reported 4 minutes ago
Hai @JioCare @reliancejio @jio_fiber I Have Ordered Jio Fiber For My Home The Jio Service Provider Came And He Told Connection Is Not Possible In My Home So I Canceled The Order It's Been 2 Months But Still My 807 Amount Is Not Refunded? When Will You Refund It??
Varun Singh Thakur (@singhvarun039) reported 4 minutes ago
@JioCare @reliancejio @JioCare Issue unresolved since 24 April despite multiple follow ups. Need urgent action.
Rohit Kumar (@rk724466) reported 6 minutes ago
@JioCare If you cannot provide a confirmed installation date within 24 hours, initiate a full refund immediately. Otherwise, I will escalate this matter to the consumer forum for misleading service and delayed installation. @JioCare @reliancejio #JioAirFiber #PoorService
OutlierCrawl (@OCrawl99223) reported 8 minutes ago
@jio_fiber @reliancejio @JioCare JioFiber with NO0001D4FYGW is scheduled on 28-Apr-2026 between 10:00:00 - 12:00:00. Appointed engineer phone is switched off, no response from anyone on installation. Tried customer care but could not reach actual person. Can you please check?
suprateek (@suprateek13) reported 9 minutes ago
@JioCare Tried relocating my Jio connection with order id LR00001D3UQR and wow… what a mess. Customer support is basically nonexistent, no updates, no timelines. Officially out of patience. Switching to @airtelindia or @ACTFibernet and closing this connection.
Mayur Kiran (@MayurKiran139) reported 10 minutes ago
@JioCare Please dont lie and say that you tried to reach me because no one did, no phone call no msg, problem to solve hoti nhi hai tum logo se aur juth aur bol lo, just a bunch of lying pathetic people you all jio customer care people are, including your local office and technicians
Jay Halpati (@JayHalp63199554) reported 12 minutes ago
@JioCare my area get poor signals how 5G but not get 5G speed
Pawan Pratap Singh Chauhan (@mr_ppsc) reported 14 minutes ago
@JioCare @JioCare @reliancejio The technician called and confirmed it’s a backend issue affecting many people nearby in my areas- apps not loading and buffering. Since it’s still unresolved, I need a clear response on what will be done, please escalate this to a senior authority.
Ruturaj Rana (@RuturajRana3) reported 14 minutes ago
@JioCare @reliancejio Still no JioFiber installation despite multiple calls and even visiting Jio Store Vastrapur. Payment done on 25th April (Order No. NO0001D2IGYK), but no engineer has shown up yet. Extremely frustrating service. Please resolve ASAP.
Swagz (@lovelyghosh53) reported 22 minutes ago
@JioCare not happy that your technician asked for my phone multiple times while installing JioFibre connection today. They should come prepared with all devices and should not have dependency on customer phone. Request you to pls ensure that.
chandhu sane (@chandhu_sa6101) reported 29 minutes ago
@JioCare @JioCare @jio_fiber I need eta for resolution it's been 6 days and i was calling customer support every day from 1 year , i was frustrating this process.
Arun Pillai (@ArunPil55397918) reported 33 minutes ago
@JioCare The irony is this was a complaint about delayed service which is attended with an even more delayed refund process!!! I have been asking for a transaction ID with no luck so far. I'm glad I did not choose your service at the end. Hoping for someone to actually look into this.
Ganesh (@Ganeshppie) reported 36 minutes ago
@JioCare When I spoke with customer care about why the Escalation Request SR000034B1HF shows as completed even though no resolution provided - she told me that request shows as Completed because of Technical issue @reliancejio @JioCare Apne technical issue se mere net theek karvalo
Tinku Mishra (@tinku_ps) reported 36 minutes ago
@JioCare How much i will be patient. Now due to jio i will become patient. Is this jio service to mentally torture to customer? @JioCare give me a time deadline.
Deepak Paarcha (@DeepakK63385188) reported 37 minutes ago
@JioCare poor connectivity poor network in whole Delhi NCR
Hemal R Patel (@HemalRPatel3) reported 38 minutes ago
@JioCare Hi, I am raising request for activation of my Jio no. From outside India. My no. is on international roaming. I feel 8 change request forms and require documents also submitted but till time i don’t get solution.
Jack (@WhoMukul) reported 39 minutes ago
@JioCare @jio_fiber Received my AirFiber bill. I’m on a 100 Mbps plan & usually pay ~₹1K, but this time I’ve been charged 2053. Support mentioned OTT charges, but I am not using any JioFiber OTT set-top box or OTT services. Please review this incorrect billing and resolve ASAP.
Gaurav (@Sanjeev39599895) reported 41 minutes ago
Our Jio AirFiber connection has become extremely slow. Even basic downloads fail to complete properly. This is causing serious inconvenience in daily use. Kindly look into this issue and resolve it as soon as possible. @JioCare
VEER VASAVA (@VIRALVA96398908) reported 42 minutes ago
"Jio, you boast about being the largest 5G network in India, but instead of wasting millions on flashy ads, invest that money in fixing your pathetic network. Because right now, all your promises are just empty lies." @JioCare #jiofailed #wasted
Abhishek Mehla (@22Mehla) reported 44 minutes ago
@JioCare I am currently in the USA and my primary number [+91——-0072] has been disconnected. This number is linked to my Bank & Govt IDs. I have no one in India to visit a store. I’ve sent an email requesting an e-SIM activation via my registered email. Please help!
Dr. Naimish Chavda (@DrNaimish79) reported 45 minutes ago
@JioCare I am using Jio Fiber WiFi, but it is currently not working. After registering a complaint, I received a message saying that the technician will visit after 3 PM on 30th April. Today is 28th April, so the WiFi will remain unavailable for two days.
Mayur Kiran (@MayurKiran139) reported 45 minutes ago
@JioCare Why are you sending me the same msg again??? Are you dumb or do you think I am dumb? Just resolve the issue for me, do not give me false hopes please
Satyam Omar (@satyamomar) reported 48 minutes ago
@JioCare Its been 7 days, and your internet not working.
pappu Rathi (@PappuRathi12) reported 50 minutes ago
@Krishna28451766 @JioCare @reliancejio Jio 5G network poor connection is not working properly
Abhishek Shah (@Abhisk24) reported 50 minutes ago
@JioCare I have been facing serious issues in cancellation of my Jio Fiber multiple times. The request has been given. Nobody is just bother about the Device pick up ultimately, who is the loser #poorservice
In Search Of Nirvana (@suprabhat_7) reported 52 minutes ago
Another eye opener post: I cancelled my @jio_fiber connection request on 17th April. So far I had to call @jio_fiber customer care several times to take update on my refund. They keep telling a new date of my refund. Please be careful guys. @reliancejio
DEEPAK (@d_khatter) reported 55 minutes ago
@JioCare The response given is useless as informed earlier many times it's not working. Had u intend to assist them you could have email the document easily, but troubleshoot is not your skill. You seems to be getting salary for being dump.
Thanigaivel (@thanigaivel90) reported 56 minutes ago
Many faced this issue in my locality and the service has restored for them but only for me this issue is still there. Kindly do the needful as it is very difficult for me to pass without internet for almost 3 days @reliancejio @JiivaOfficial
Surya K (@SuryaK952054783) reported 56 minutes ago
@reliancejio I requested relocation from JioFiber to Jio AirFiber and completed the payment, but it’s been over 2 weeks with zero progress. No installation scheduled, no agent contact, no updates at all. Customer support has been unresponsive. @JioCare please take action.
Honey Dev P (@honeydevp) reported 59 minutes ago
@JioCare @_Raxit_Gajjar_ They will not be of any help. I am waiting for an installation from last 3 weeks. These thiefs took money and now they are not responding.