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Reliance Jio

Reliance Jio service status: outage reports and connection issues

Why is my Reliance Jio service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

Full Outage Map

Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

April 13: Problems at Reliance Jio

Reliance Jio is having issues since 11:10 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

  • 61% Internet (61%)
  • 16% Wi-fi (16%)
  • 11% Phone (11%)
  • 9% Total Blackout (9%)
  • 2% E-mail (2%)
  • 1% TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Nālanda, Mumbai Suburban, Mumbai, Pune, Coimbatore, Thiruvananthapuram, New Delhi, Indore, Bhopal, Ahmedabad, Kolkata, Patna, Bengaluru, Lucknow, and Chhindwāra.

CityProblem TypeReport Time
Mumbai Suburban E-mail 41 minutes ago
Mumbai Internet 46 minutes ago
Pune Internet 3 hours ago
Coimbatore Internet 4 hours ago
Thiruvananthapuram Internet 6 hours ago
New Delhi Internet 9 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

  • sps0715
    S P Srivastava (@sps0715) reported

    @JioCare Dear Customer, Our representative Surya Tripathi (Mob- 9236405796) will contact you for an appointment. Please share OTP 653498 with the representative only AFTER Booking Reference Number or Order Registration Number (ORN) is generated. Thank You, Team JioFiber. 2

  • SONU_BIHARI_BOY
    🖤⃝𝐒𝐨𝐧𝐮 Kumar (@SONU_BIHARI_BOY) reported

    @JioCare Just replied, nothing else, I want to know what action was taken by you on my complaint.. 🙏

  • Abccei
    Abc (@Abccei) reported

    JIO RELOCATION SCAM EXPOSED! 🚨 @reliancejio @JioCare 48 DAYS of mental harassment. My OLD ROUTER was taken by your staff—STOLEN & NEVER RETURNED. 1,200 Refund? STILL WITH JIO. NCH (9062734) & Nodal Officer Gujarat are completely SILENT.

  • kiran28021997
    kiran choudhary (@kiran28021997) reported

    @JioCare i will file for chargeback as service is not rendered in stipulated time

  • 26afsha
    A.k (@26afsha) reported

    @JioCare It's been 48 hours but my problem is not solved.

  • anantsinghchau1
    Anantsinghchauhan (@anantsinghchau1) reported

    @JioCare @kingfq17 You still won't be able to resolve my problem also...daily I'm getting irrelevant call ....@jio

  • govindsharma601
    govindsharma (@govindsharma601) reported

    @JioCare @JioCare are you guys even reading the issue the end customer is facing or what I have mentioned in the earlier replies router is showing green light but this kind of speed is not acceptable. You guys just copy and paste the same reply to every tweet. Ridiculous@jagograhakjago

  • parekhg2
    geeta (@parekhg2) reported

    @reliancejio WiFi not working since 2 days and AI based customer support is useless. Please resolve the issue soon.

  • habibulbiswas
    Habibul Biswas (@habibulbiswas) reported

    @JioCare Hi Team, Now I am a jio prepaid customer from jio postpaid. How & when will I get a refund security deposit ?

  • Biru9393
    Beerendra Patel🇮🇳 (@Biru9393) reported

    “I wish to discontinue my Jio Fiber connection due to relocation. Unfortunately, I have been unable to contact customer care and have not received any assistance. I request you to kindly provide support for the disconnection process.@JioCare

  • dubeabhi17
    Abhishek Dubey (@dubeabhi17) reported

    @JioCare My jio join not working from 15 days your caller tune says we are experiencing network congestion... Always same issue then why providing services just for looting people?

  • raju_g0567
    raju G (@raju_g0567) reported

    @JioCare Order ID: NO0001CNB8RU KYC completed, but no installation or technician visit till now. This delay is unacceptable. Cancel my order immediately and process full refund. Share cancellation confirmation and refund timeline NOW.

  • SonuSahil86
    Sonu Lokesh Chauhan (@SonuSahil86) reported

    @reliancejio Worst customer service experience so far. Despite multiple complaints, my issue remains unresolved. Your team is not supportive at all. Highly dissatisfied.

  • 576chandan
    Chandan (@576chandan) reported

    @JioCare @reliancejio Hello team, i am using prepaid sim of Jio in Germany. Suddenly i am facing network problem today and not able to register any network today suddenly in Munich,Germany. Please can you update, why this can possible ? Thanks Abhi

  • mitumoradiya
    Mitu Moradiya (@mitumoradiya) reported

    @reliancejio @JioCare I did DM so don't say again and yeah Today 13th Apr 2026, problem is still the same.

  • SharanyaVarma
    Sharanya Varma (@SharanyaVarma) reported

    @JioCare i haven't gotten any reply since morning regarding my jio fiber.Your customer care number isn't working.

  • praveenavr1996
    praveen avunoori (@praveenavr1996) reported

    @hotstar_helps @JioCare I started the set-top box service on Apr 4 26 Since then, I have been facing issues. I have contacted support multiple times, and even though a technician visitee the problem is still not resolved. They are also charging money without fixing the issue

  • DRShah_8
    Devarsh Shah (@DRShah_8) reported

    @JioCare PLOT TWIST from @JioCare They cancelled my relocation request because - wait for it - I am "NOT INTERESTED". I. Called. Every. Day. For. 10. Days. This is the quality of Jio's support team. Making up closure reasons to bury tickets and keep your advance money. @TRAI this needs attention. #JioFraud

  • mehulbhatt4u
    mehul bhatt (@mehulbhatt4u) reported

    @JioCare Still no update even after rising complaints from here with service requests SR00003394GB.. Very disappointed with the jio service this time once after kyc no one is reaching out, please tell me the process of how to initiate a refund..

  • veerjoshi553674
    raj raj (@veerjoshi553674) reported

    @CameriRoss @t_u_r_v_a_s_h10 @JioCare I have installed Airtel, and it is working fine. However, my refund from Jio is still pending. I will never recommend Jio to anyone and will consider porting or closing all Jio SIMs in my family.

  • lavangam0
    Lavangam (@lavangam0) reported

    @JioHotstar @JioCare @hotstar_helps plz respond and solve my issue 🙏 I need my amount back , im already in soo much trouble plz don't make it big 🙏

  • khiladi___aman
    Aman Mishra (@khiladi___aman) reported

    @JioCare issue is still same nobody contacted this time , i want to talk to your representative for cancellation not for resolution because i know that you cannot provide resolution.

  • pytorch01
    madyy (@pytorch01) reported

    @JioCare @reliancejio why your network is f**ed in Delhi. At least improve network quality in this city.q

  • Namasvi_words
    Namasvi (@Namasvi_words) reported

    @iyuvrajpokharna @ViCustomerCare @reliancejio Hi, was Vodafone customer for about 17 years, had to switch for another reason.

  • khiladi___aman
    Aman Mishra (@khiladi___aman) reported

    @JioCare Major reason behind cancellation is long time air fiber outage and i wasn't able to request for service , when i tried to connect on call it automatically drops and message of outage comes , facing these issues from past few months.

  • bbaltra
    Balaji (@bbaltra) reported

    @JioCare Issue reported on 7th April. Today it is 13th April. Technician visited one time early last week and informed they will be back again additional items. They did not return for 5 days! You can check the details in my ticket and multiple calls.

  • aryan79740
    Aryan Tiwari (@aryan79740) reported

    @JioCare @reliancejio Cable broken, complaint filed at dawn, engineer confirmed 10-11 AM — never showed up, just excuses. This happens EVERY time, takes 2-3 days to fix. Pathetic service! Fix it NOW. #JIOFiber #ConsumerRights

  • Manish91Maven
    maveň (@Manish91Maven) reported

    @JioCare Have you fixed the problem?

  • sasisvr123
    sasi (@sasisvr123) reported

    @JioCare @JioCare , I already got confirmation , the order was cancelled and I will receive the refund in 7 days . This was 2 weeks before . I have provided the order number also in the Dm . Now you are starting from the scratch.this issue is about refund. Very poor service

  • ahmedkasif934
    Kasif Ahmed (@ahmedkasif934) reported

    @reliancejio Hi Shirisha, GST is not my concern as I have always paid it. My issue is why I am being asked to pay ₹470 again when I already paid ₹706.82 today The extra ₹200 should be adjusted in the next cycle, not charged twice. @reliancejio @JioCare