Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 7: Problems at Reliance Jio
Reliance Jio is having issues since 03:30 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (65%)
- Wi-fi (16%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Dehra Dūn, Guwahati, Dimāpur, Vadodara, Delhi, Nagpur, Bhopal, Jaipur, Bhubaneshwar, Hyderabad, Kolkata, Gurgaon, Mumbai, Tirupati, and Chhindwāra.
| City | Problem Type | Report Time |
|---|---|---|
 Dehra Dūn
|
TV | 21 minutes ago |
|
Guwahati
|
Internet | 28 minutes ago |
|
Dimāpur
|
Phone | 49 minutes ago |
|
Vadodara
|
Internet | 49 minutes ago |
|
Delhi
|
Wi-fi | 50 minutes ago |
|
Nagpur
|
Internet | 51 minutes ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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CycloCast Weather India (@cyclo_cast_wx) reportedDear @JioCare what is happening to your network today? Completely down in Boisar - Vasai Virar Section. How am I supposed to work..
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Manoj Kumar Singh (@manojksrpatna13) reported@JioCare @reliancejio SR00003AIRTV, in reference to this issue, cust care people intensionally creating issues, I am not complaining because our old association with jiofibre. Pl look into the issue and resolve it urgently pl. All are intentional from fibre team head office.
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Dr. Mayank Mundada (@mayank_mundada) reported@JioCare Dear @JioCare, My issue is not about getting a new Jio AirFiber connection. It is about the unused balance of my 12-month prepaid AirFiber plan.
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Varaprasad NL (@prasadnlv) reported@JioCare I have raised a relocation request on 28th June. No response or resolution so far. I have been calling customer care twice a day, they are scheduling an engineer visit and postponing it every day. How many days will they do it? I have already paid 1200 for this.
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Manoj Gupta (@JsmithManoj) reported@JioCare No help no resolution about 1 week already passed
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Dinesh Katoch (@dinesh_katoch) reported@reliancejio @JioCare you are fooling people by asking them to call 199 and other numbers, no human available to talk for service related questions, your service sucks. Customer service is only for namesake,
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M# (@mahesh_anjani) reported@JioCare @reliancejio Now both your relocation team and sales team are contradicting each other. Sales team is saying there are 26 connections capacity is available and relocation team is saying there is no capacity. It's up to you to investigate who is lying. Jio customer support should introspect
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vinoth kumar (@vinowindow) reportedMy issue is not resolved since 1 and half month so there's not point to believe you guys can you please share the refund amount. @JioCare @jio_fiber
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# threat mapper # (@ThreatMapper) reported@JioCare is running a support black hole. My Jio AirFiber billing dispute is completely ignored. 📞 Calls auto-disconnect. 💬 WhatsApp bots loop. 📧 Appellate = dead end. Clear violation of @TRAI QoS norms. @jagograhakjago please note. Fix this ASAP! #JioAirFiber
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NNN (@Godluvshumanity) reported@JioCare @jio_fiber Very poor response ,no one is there to attend the service call ,an automated call response saying due to heavy traffic we regret without knowing the real issue
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Rahul Dhamija (@rahul_dhamija) reported@JioCare Your JioFiber support is pathetic. My WiFi has been down repeatedly, and every complaint is marked “On Hold” without any engineer visit. I’ve been facing this issue for days, and there has been no resolution. Latest SR: SR00002MAR2S. Please stop holding complaints.
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Pratham (@booyakabooyyaka) reported@JioCare so frustrating for a user to go and discontinue your wifi services. It would’ve been so great if you had even half the viable options to discontinue your services like you provide for paying bill, changing plans, and upgrade useless ****.
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roshan jha (@iroshanjha) reported@airtelindia @reliancejio @JioCare Why your Network is not working in Virar East Area, Dist. Palghar 401305, MH since last 3 days? Unable to place a basic 5G/4G call. Data is also not working. What is your role and what you people are doing? Not even able to do WFH. Pathetic
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Sunny Singhal (@sunnysinghal451) reported@JioCare So now you're telling me to recharge first, and only then you'll process my request. But my recharge was already active before—why didn't you do it then? Your service is very poor, and I'm really frustrated with this experience.
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Short_Life (@love_rti) reported@Airtel_Presence @JioCare I am still awaiting your reply ..i have lost my number and probably you are ok losing the customer.
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Last Bench Waala (@LastBenchWaala) reported@JioCare been unreliable, but there has also been complete silence from your support team. Ignoring customer requests is unacceptable. Initiate the disconnection process, and confirm that no further charges will be levied from the date of my request. 2/2
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Kush (@ritik01123) reportedDear @JioCare, this is extremely frustrating. My JioFiber connection has been down for the past 3 days. I raised a service request on 5th July, and instead of resolving the issue, you rescheduled the engineer visit on your own from 7th July to 8th July without my consent.
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Jay Kumar (@JayKuma17627277) reported50 days passed after raising the issue of refund but no one is answering for when I will get refund!!always from last 50 days their is one reply repeated every time from your side that I have to wait for few business days but how long I wait already 50 days passed @reliancejio
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Dr sagarkante (@sagar_53) reportedExtremely disappointed with #JioAirFiber. The service has been an absolute nightmare, and to make it worse, customer care is completely ghosting me. Zero response, zero resolution. Worst experience ever. Please fix this ASAP! 😡 @JioCare @reliancejio
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Zoro (@ZoroxDev) reported@JioCare @reliancejio After 2 days, today technician came and solved the issue.
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Prakhar (@Prakhar83892547) reportedHey @JioCare, it’s been over 8 hours and JioFiber is still down. No updates, no ETA. This is severely affecting work. Please resolve this urgently! #JioFiber #InternetDown
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K!ng Zon€ (@king18Xabd17) reported@reliancejio @JioCareDear Jio I’ve been facing this issue for the last 15 days In my area Jio 5G automatically switches to 4G whenever there’s even a brief power outage Why does 5G disappear so easily? Im paying for an expensive recharge but Im not getting a stable 5G experience
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Surveshwar Sarvesh 🇮🇳Pathak (@surveshwar) reported@reliancejio @JioCare What a pathetic service by Jio! My internet has been down, and I raised complaint SR00002MDOB8. I just received a call and message claiming my door was locked and the technician couldn't visit. That's a blatant lie—I have been at home waiting all this time.
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rushabh (@quantsiquence) reported@JioCare Nobody from your team had turned up and internet continues to remain dead. Don’t bother billing me for this month if you can’t provide service for 3 continuous days.
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SHRIKANT SONI (@Shrikant100Soni) reported@reliancejio @JioCare relience fiber internet services are down in Bhopal arera colony E7, only my home is affected but other members from the same building have the service. No proper support from jio. Unable to speak to any of the executives. Restore it ASAP. Unable to do any W
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Rahul Lal C S (@Rahullalcs) reportedDear @JioCare, I'm interested in getting a new JioAirFiber connection at my home in Venmannoor, Ambalathumkala P.O Ezhukone, Kollam -691505. @airtelindia couldn't provide service in my area. Kindly check availability and schedule an installation at the earliest. @Airtel_Presence
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Amit (@desiindiann) reported@JioCare Complain raised to 3rd July, until now no response. Airtel sorted the issue within 4-5 hrs. Can we request for the refund if 1 year amount is paid in advance bas on poor service ?
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rupeshsingh (@rssaysomething) reported@JioCare jio thing 4 g pro device problem not resolved, even after complaining many times, jio things customer care call also not connected. I advise everyone not to purchase jio things device. It is completely failed product.
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SoamDeep (@Soamdeep1) reported@JioCare Hello @JioCare Prakash, I want to cancel this order completely and want full refund. And help me to understand when your team already send a communication for Refund initiation then how it got converted to Voucher without customer info. Isn't this cheating??
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jitendra THakur (@pliant_Stubborn) reportedNew fiber connection Jio Mobile number 9302340218 Order number NO0001EEM32U Landline 07713582860,4 days the agent is stalling me. Your customer service is pathetic I've filed a consumer court case against your company and I'll take this really ahead. @JioCare