Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 18: Problems at Reliance Jio
Reliance Jio is having issues since 12:30 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (63%)
- Wi-fi (17%)
- Phone (10%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Kolhāpur, Varanasi, Shimla, Ghāziābād, Kolkata, Alīgarh, Delhi, Pune, Mumbai, Bengaluru, Bānposh, Chhindwāra, Kanpur, Ahmedabad, and Ambāla.
| City | Problem Type | Report Time |
|---|---|---|
 Kolhāpur
|
6 minutes ago | |
|
Varanasi
|
Internet | 36 minutes ago |
|
Shimla
|
41 minutes ago | |
|
Ghāziābād
|
Internet | 1 hour ago |
|
Kolkata
|
Internet | 3 hours ago |
|
Alīgarh
|
Wi-fi | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Kranthi Vardhan (@segukranthi) reported@SagarPrabhas141 @JioCare is too worse brother. Same issue I faced. Already paid amount until May 20 in March for broadband. Again they charged me in April. When mailing them. No proper response. When calling customer care. No proper response. @reliancejio
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Tamoghno chaudhuri (@humanofdholera1) reported@JioCare Fraud company pathetic service arrogant customer care incompetent service team
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Jishant Patel (◔‿◔) (@jkpatel777) reported@JioCare Day 33 of waiting for #jioairfiber since payment. Still no confirmed last date or deadline. No courage to give final date in commitment. So irresponsible organisation. I am tired now @TRAI @jagograhakjago please help
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P.M.Giri (@giri_pailla) reported@JioCare It’s almost 26 days, none of your employee or service engineer visited. What kind of service is this ?
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Akash okhani (@akashokhani) reported@JioCare Dear Customer, Service request no SR00003619UL has been raised in your account. You will receive an update for this request by 2026-05-17T18:45:37. Received this message on Saturday and still yet no call or response.. please help
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Hariharan (@Herohari1610) reported@JioCare I ordered a SIM card online May 15th, but a message on 18 may said the order was initiated and advised contacting an agent for an appointment. The provided agent contact number was unreachable. I need help resolving this to get the SIM card.
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Sr.Sinha (@AdhirSinha) reported@JioCare 9051579070 was recharged for 448 plan on 17/05/2026.one day passed. Still it is not credited. Please help
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KAUSTUBH WADEKAR (@WADEKARKAUSTUBH) reported@Airtel_Presence @airtelindia It is useless to feel it, say it's been kept on priority and still being unable to resolve the issue in stipulated time. No ground staff has contacted me since last 2 days. Thanks to @reliancejio that has kept us going. Else, we would have been left to Airtel's mercy
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Sachin Bhandwalkar (@sachin_public) reported@JioCare @JioCare I have received your service request update (SR0000364M57), but I cannot wait for another 2 days. I have already waited 10 days after making full payment, and this delay is unacceptable.
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mohit rao (@mohitrao49) reported@JioCare Hi @reliancejio @JioCare your technician visit at my house and after 1 hour work still resolution is not provided and now he saying they need 24 hours to fix this what is this behavior ?
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Balwan Kasana 🇮🇳 ✨ (@ImKasana) reportedT1/3: Peak corporate arrogance & broken support from @JioCare @reliancejio, Since May 10, JioHotstar is broken on my Jio AirFiber STB, Smart TV app. Wasting 1hr daily on calls just to hear scripted steps, only for them to falsely close tickets every evening with fake Resolved sms
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Aviral Aggarwal (@aggarwal_aviral) reported@JioCare @JioCare @reliancejio its 2:41 PM right now , I am still waiting for him to. Come at my home. Worst service and technician ever.
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Tãruñ ❤️ (@Tru02285553) reportedDay 4 and still no action from regarding pickup of my additional setup box. I have already raised complaints and tweeted multiple times, yet I’m being charged ₹200/month unnecessarily. Extremely disappointed with the service and delay. Kindly resolve this immediately. @JioCare
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Adv. Santosh R. Pradhan 🤵🤵 (@LawyerSRPradhan) reportedDue to huge Network problem with @reliancejio I am moving to @airtelindia is it a good decission or not ? Anyone has @Airtel_Presence experience please Share.
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Prakash Gohil (@Prakash_2209) reported@JioCare Your generic response won't help here, Could you please arrange a call from Technical head regarding this issue? It has been over 2days without connectivity
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naveenchand (@naveenchand143) reported@JioCare You guys really need to pick your support team man. It's pathetic to say in a soft manner. I have raised multiple service requests on the service interruptions for the last 1 month, but no response. I have raised the requests to deactivate but still no response. PATHETIC
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raviranjann⚡️ (@im_raviranjann) reported@JioCare there is no option to connect with your customer care. Tried calling multiple times on 199 & 198 however bot is trying to do cross selling only. I just have query regarding an sms received by me related to eSIM. I haven't applied for eSIM
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namesake (@namesaqe) reportedGetting through to a customer service rep is now a game bigger than crossing straight of hormuz! @JioCare @reliancejio bhai koi banda repair kar sakey mera internet to bta do warna mai Airtel lagwa lun ?? CANT GET THROUGH THE AUTOMATED SYSTEM OF YOURS !!!
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NaKuL Dharaskar (@nakuldharaskar) reported@JioCare Still no response? Not even letting me close my connection. Help me close my jio connection
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John kumar (@KumarJohn89) reported@JioCare @reliancejio Why is it taking soo long to cancel the service when you are incompetent in providing the service!! When can i expect a refund?
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कार्तिक (@kartikkumar3535) reportedFrom the Gpay I have done a jio mobile recharge but by mistake I have done someone else's recharge. How to rollback my money..? Plz help me out @reliancejio @GooglePayIndia @JioCare
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Goutham (@gouti1454) reportedJio have changed international roaming policy from last Thursday 14 May 2025. Which was not communicated to customer about the changes. Now requires 3599/- domestic plan to receive a signal and sms. The previous recharge is ineffective . @JioCare @JioHotstar
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Ajit Singh (@ajit_singh2) reportedThe worst network....& pathetic customer service.... Keep it up @reliancejio @JioCare
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Ranveer Singh Gahlot (@Ranveer57471993) reported@JioCare Sorry to say but reality is not like as you tail. You all are just for full fill the formalities no one is giving proper care of customers. Your maximum field stafs are layer they naver come on time, they give only times to customer.
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Amogh Sahore (@AmoghSahore) reported@Airtel_Presence You have only addressed my issue, no solution has been provided yet. No one has contacted me directly from Airtel regarding this issue. I think its in my best interest to move to @JioCare or @ACTFibernet at this point. Pathetic service.
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ABHAY SINGH KSHATRI (@abhay_kshatri) reported@JioCare Then what services in your hand @JioCare? everything is restricted by your system. All services and facilities enjoyed by your local area engineer, services are 1.Cancel the service request 2.visit on site according his convince 3.Misbehave to cust
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Aviral Aggarwal (@aggarwal_aviral) reported@JioCare I am stuck at home due to this. My office is also gone. He keeps confusing me. He don't have sufficient materials to resolve my complaints . I Just want to switch to different broadband right now. Even the customer support is not giving satisfactory response
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🕉 MAHEN PARMAR (@mahen_mz) reported@JioCare Dear Customer, We were unable to get OTP to confirm if Service Request number SR0000363GLL has been addressed, for your JioAirFiber connection with JioFixedVoice number connection having JioFixedVoice Number +918035682431. In case you still need assistance No visit and
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Sumith 𝕏 (@Sumithoff) reported@JioCare My JioFiber installation is delayed for many days. Order Ref ID: 200714270 Location: Kallupalam near Marthandam, Kanyakumari – 629158 Registered Mobile: 9360814946 No response in DM. Please escalate this issue and arrange installation urgently.
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shubhs (@shubhuoi) reported@JioCare Stop saying this is not the experience you aim for. A customer is facing it. It is from your end only. You have stolen my hard earned money. You can see how long this has been going on for. You still have not refunded my 3k. And now you're saying 'if' im eligible. Great work.