Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 15: Problems at Reliance Jio
Reliance Jio is having issues since 01:30 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (65%)
- Wi-fi (16%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Shiliguri, Jaipur, Ahmedabad, New Delhi, Kolkata, Chhindwāra, Agra, Kanpur, Delhi, Sambalpur, Bhopal, Sūrat, Patna, Indore, and Chennai.
| City | Problem Type | Report Time |
|---|---|---|
 Nagpur
|
Internet | 40 seconds ago |
|
Shiliguri
|
Phone | 59 minutes ago |
|
Jaipur
|
Internet | 1 hour ago |
|
Ahmedabad
|
Wi-fi | 1 hour ago |
|
New Delhi
|
Wi-fi | 1 hour ago |
|
Kolkata
|
Internet | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Rudy Naidu (@RAthlur) reported@JioCare DM you my number and details, please can someone call me as I have lost of problems with your sales and service
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Mohan Reddy (@MohanReddy874) reportedHi Team, Please looking into thid ticket 8627176 Please resolve as soon as possible Account Number: 000220391206531 Registered Mobile Number: 9515477575 @CareJpb @JioCare @JioFinance1 Please help me
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Hitesh Nahar (@hiteshnahar3) reportedPaying for JioAirFiber but getting frequent outages. Internet was down for 6 of the last 9 days, and every complaint takes 2–3 days to resolve. This is unacceptable. @JioCare @reliancejio Please improve your service. #JioAirFiber @jio_fiber
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Gaurav Rathi (@005gauravrathi) reported@JioCare Not sure whats wrong with @reliancejio..after ONT change worked 2 days and now again fibre down from Sunday due to local network issue @JioCare please look into this..very frustrating. VERY POOR O&M SERVICE.
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Rupa (@Rupa_Writes) reported.@JioCare its been 3 days of raising a complaint about failed internet connection and there's been no support from your team's end. Only getting automated response.
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sumit (@hanssumit) reported@JioCare The Jio Fiber Wi-Fi is down from last more than 36 hrs and no one is able to confirm by when it be restored... Facing problem without Wi Fi ... @TRAI @jio_fiber
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Aȥαɾ (@AzarTweetzzz) reported@airtelindia Worst Network 5G network not working in shollinganallur Chennai. Worst ever Network. I m going To change my Number Airtel To Jio @reliancejio please Help me to change my mob number Airtel to jio.
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Gaurav Singh (@gaurav_singh171) reported@JioCare @Prince_Singh_27 @JioCare i requested for your connection yesterday and the technician who visited yesterday said he will come back after 20 mins and has no returned and not answering mu call he also asked me extra money for the installation and when i asked him for the bill he refused. Pls help
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Ğàűřãv Šîñģh Ŕåjpúț (@rajputboy1809) reportedIs there any fee for port my number from @Airtel_Presence to @JioCare . Can my sim service starts from my home by kyc. @reliancejio #Airtelfrauds #PatheticService
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Rajneesh Panda (@panda_rajneesh) reported@JioCare My Jio AirFiber has been down for 3 days due to an outage. No internet, no update, and no resolution. My recharge validity is decreasing while I can't use the service. This is unacceptable. I request an immediate fix and compensation/validity extension for the downtime.
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Kumar Parveen (@kumarparveen767) reported@JioMart_Support @JioCare Ambani Sir, 17555260170490764A-01 and 17725443711102412A-01 Today, it has been 330 days since I placed these orders, and I still have not received them. Despite repeated follow-ups, I have not received a satisfactory resolution from the Jiomart team.
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Rahane (@Rahane03) reported@reliancejio @JioCare Whats happening.??? Area technician is declining calls. Customer pays for 3 months - jiofiber loots by disconnecting it for a week - attends no customer grievance - repeat.
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𝐊𝐡𝐚𝐧 𝐒𝐡𝐚𝐡𝐚𝐧𝐬𝐡𝐚𝐡 शहंशाह खान شہنشاہ (@shahanshah_kld_) reported@reliancejio @JioCare - I visited many jio points in Delhi NCR region to convert my esim to physical sim. I have been told by every jio point that they dont have sim for other regions except Delhi NCR .Pls help me to get a sim in Delhi NCR region
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Kanishk (@kosakanishk) reported@JioCare Can I receive an explanation for your resolution time, as it was claimed there was no delay from your end.
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Aryan Yadav (@aryany05) reported@JioCare @reliancejio For almost 3 weeks, I've had no internet access, severely affecting my studies/work and daily life. I'm paying for a service I haven't been able to use, yet all I receive are repeated assurances instead of an actual resolution.
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V3G3T4 momoch1 (@vsvaibhav819) reported@reliancejio @JioCare This isn't just me; it's same for my whole area. Even on an open terrace with full line-of-sight to the tower, the 5G is totally unstable, and now 4G speeds have crawled. I've used Jio for 10 years, and 5G worked flawlessly for 3 years. Why ignore us for months now?
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Sonali dalal (@Sonalidala15136) reported@Sharmi907 @airtelindia The same happened to my brother while he was abroad. Despite a valid IR pack, he couldn't contact anyone. He later switched to @reliancejio and has been using it for all his international trips without any issues. I'd recommend getting a Jio SIM for international travel.
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Harinath (@Harinath9014) reported@JioCare The jio customer service is going worst these days instead of connecting to the human agent it's always redirecting to pre recorded voice and my work got affected due to this network and no way to reach Customer service either in chat or call.
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Prashanth (@pralav7984) reported@jio_fiber, @jagograhakjago, @JioCare Since the installation, my WIFI is not working. Almost more than 1 week. Even after complaint engineer is not visiting and and saying customer not available. Request ID is SR 00003ANPUK. Please send the engineer ASAP after 6PM.
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Farhan Raza |فرحان رضا (@itwit_farhan) reported@JioCare Great. Thank you but kindly intimate on what basis it was closed earlier that too on a false pretext. What action was taken on the complaint ?
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Tejas Wadekar (@tejas_pw) reported@JioCare What is the update? Where is the SR number ? I am still not able to reach out support
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Vivek Chennuri (@cherryvivek) reported@JioCare @JioCare seems like reaching out to you is of no help.
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Manikantamadepalli (@Manikantajoseph) reported@reliancejio @JioCare But later informed me that no connection ports were available in my area . The service was never provided, my cancellation request is still unresolved, and my refund has not been processed. Here's the complete timeline.
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ɢᴏᴜᴛʜᴀᴍ ᴊʀ🤙🏾 (@GouthamJR) reportedPaid ₹1,200 for JioAirFiber relocation. My old connection was uninstalled and the device collected 5 days ago, but no reinstallation, no engineer, and no update. AI chat, AI call support, WhatsApp, email, and even a visit to the Jio Store haven’t resolved it.@JioCare
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seelam naresh (@naresh9368) reported@JioCare This is a refund issue, not a technician visit issue. I am not even in Bengaluru anymore. Please stop sending irrelevant automated messages and process my ₹3,300 refund. It's been almost a year.
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Rishab (@rishabg04) reported@JioCare @reliancejio Disappointed with Jio AirFiber: misled about plans, not informed of the 3-month option, and my 100 Mbps plan is only giving ~30 Mbps with frequent outages. Complaint SR00003B96EV is still unresolved. Requesting a full refund and cancellation.
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Kuldeep Choudhary (@kuldeepkhemsing) reported@JioCare Customer care pr bat hoti ni h
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Rudra Vishwakarma (@srvrudra) reported@JioCare This level of service is completely unacceptable. I expect an immediate resolution or a full refund for the period during which the service has remained unavailable, along with compensation for the additional expenses I have incurred due to your failure to provide the promised
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vasankj1 (@vasankj1) reported@JioCare Worst worst service experienced surrendering jio
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Prince Singh (@Prince_Singh_27) reported@JioCare @gaurav_singh171 Can someone call me back? Had a terrible experience with Technician, he is demanding money and when refused. He left without putting router. Now he is messageing me on WhatsApp and threatening me.