Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 19: Problems at Reliance Jio
Reliance Jio is having issues since 09:50 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (63%)
- Wi-fi (17%)
- Phone (10%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Shillong, Indore, Imphal, Chennai, Mumbai, Gurgaon, Kollam, Jaipur, Kolkata, Bhopal, Patna, Nagpur, Guwahati, Malappuram, and New Delhi.
| City | Problem Type | Report Time |
|---|---|---|
 Shillong
|
Wi-fi | 12 minutes ago |
|
Shillong
|
Internet | 47 minutes ago |
|
Indore
|
Wi-fi | 1 hour ago |
|
Shillong
|
Wi-fi | 1 hour ago |
|
Shillong
|
Wi-fi | 1 hour ago |
|
Shillong
|
Internet | 1 hour ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Ravi Singh (@rsingh033023) reported@JioCare What is the purpose of adding the picture when I have to text you the entire message, please do your work by getting my details with SR no on the picture. The type of customer service @AkashMAmbani
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Ruturaj Lendave (@RuturajLendave) reportedIts been 15 days since I raised the complaint. No action. @JioCare @reliancejio No one is responding on DM.
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🇮🇳 Deepak Kumar Bishwakarma (@Deepak_4K) reported@JioCare The problem has not been resolved yet. Well done @JioCare team.
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Gagan Mahayan (@gaganmahayana52) reportedComplete #JioFiber blackout in my New Delhi office since 16 May! Jio ID: 91-1135872452. Paid 3 months advance but getting pathetic service. Area Manager Deepak is ignoring calls. Business is suffering heavily. Fix this today or REFUND my money & cancel connection! @JioCare @TRAI
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. (@AvinashYallapu) reported@JioCare Hello, 1 month back I have taken JioAirFiber connection which includes hotstar ott subscription as well, When I login with the same number hotstar subscription isn't getting activated.
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Bhupendra k mehta (@bhupendrakmehta) reported@JioCare I generated a UPC code on May 12, 2026, and completed the self-KYC process. The SIM card was delivered on May 18, 2026; however, it has not yet been activated on the Jio network. I have called customer care multiple Reference no : NO00015EFV6R
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CGL Mains 🚫 (not) Selected (@_mishra_0) reportedDear @JioCare @reliancejio Team, the network at my location does not work at all. Every time I complain, your team sends the same copy-paste SMS instead of actually fixing the issue. When I stop recharging, I get calls saying the problem is resolved।,
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Ram Krishna Pandey (@rkpdy23) reported@JioCare For the last week, your Airfibre net has not been working properly. When contacted, customer's care only automated message that we will fix soon
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Subhash Bhati (@SubhashBhatiRJ) reported@JioCare The tracking link is not working from my side. Please share the technician’s contact number so I can coordinate directly.
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Vinay k n (@vinaykn8889) reported@JioCare @JioCare My Jio SIM was deactivated on May 15 while I’m living in Sweden. Customer support asked me to visit India for reactivation, which isn’t feasible right now. All my banking OTPs are linked to this number. Requesting a temporary activation. Please help.
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Neeraj Verma (@Neeraj33809834) reportedHi @JioCare @reliancejio Discontinued my Jio AirFiber but recharged after 2 days to continue the service. It’s been 3 days and I’m still chasing your team to restart it. Payment is already done, but MyJio still shows "No Active Plan." Please resolve this ASAP.
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Jatin (@Jatin22838186) reported@JioCare @_MukeshAmbani - Why you don't have customer support services? Who will resolve the customer issue? Stop giving service if you guys are useless. My wifi has not been working for the last 5 days but no resolution yet? Customer ID - 7313563280 Mobile no - 9981384040
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Pratty (@pratty_prat) reported@JioCare it's been 15 days. The sales guy got his commission & is not responding. The installation guy is not responding. Me, the customer got nothing & am following up for my money. You keep giving template replies each time. How is this fair? Not 1 call from your end. Not 1 proper reply.
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Chikitha (@SRKsChikitha) reported@JioCare I need person to visit today and solve or else I will remove the box and keep aside. Will go with other network. Enough of fake promises due to which my work has suffered a lot. Not more, solve today or cancel the connection. @reliancejio
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Mohit (@MOHIT_D) reported@Airtel_Presence since yesterday no broadband internet please cancel my connection I am switching to @JioCare
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PuthiVishwath (@Puthivshwath) reported@JioCare Hi Pooja, please find the details below. Name - Vishwath Puthi, Soorimannu Road, Locality - Puthibettu, Soorimannu, Tower - Varanga, 574108, Hebri Taluk Udupi District,Karnataka, all the apps, sometimes not even able to make/receive the call. Internet is too slow
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Rohan Kumar Panda (@panda_rohan001) reportedCustomer support and store visits have not resolved the issue yet. Please help resolve this urgently. @JioCare @reliancejio
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Ghost (@Trash_Platform) reportedHey @JioCare @reliancejio @TRAI after i update my iPhone on December 2025 last year, my jio esim stopped working even though I still have esim profile on my iPhone. I even recharged my number but no network is showing and looks like esim profile is corrupted after update. 1/3
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Nicky Tiwari (@NickyTiwari14) reported@JioCare @jio_fiber Very disappointing service from @JioCare. Multiple engineer visits got rescheduled, promised resolution date (18th May) has already passed, and the issue is still unresolved on 19th May. Constant follow-ups, tweets, and complaints -but no actual resolution.
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GB (@GLBanerjee) reported@JioCare Home Broadband network t working since yesterday( SR 2231988813). No se vice Engr. visit though he was supposed to by 4.30 pm yesterday. No way to contact live customer care. Lousy boys. Frequent breakdowns in few months. Please cancel connection and refund!!
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Kirankumar Matti (@KsMatti11) reported@JioCare 6 months there’s been no network during power cuts, and now there’s no proper network even when power is available.Customer care only sends emails/SMS saying “resolved” while the issue continues. Looks like complaints are closed just on paper. Weste service
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Vishwas Acharya (@vishwasacharya) reported@reliancejio @JioCare wifi is down from the last 30 hours. Service requests have been raised in the app. But there is no resolution till now. Please get the issue fixed asap
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idontkknoww (@iidontkknowww) reported@JioCare Still no resolution mf @JioCare
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Alhaj Basha Shaik (@alhajbasha) reported@JioCare @JioCare As expected, there is still no update, no technician visit, and no resolution. The ticket continues to get rescheduled while the connection remains down. This repeated pattern in Udayagiri is seriously impacting work and reflects very poor service accountability.
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AJIT SINGH (@AJITSIN38531692) reported@JioCare @JioCare Nice still no response from your side. Feels like I should now leave the JIO . I forgot to mention 4 months ago when I was complaining about poor internet the customer representative tried to abuse me. I'm really very happy with your service and I can't bear it anymore
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Ashish_G (@ASHiSH_G26) reported@JioCare I bought the ₹949 Jio 2GB 84-day plan on 16th May 2026,which includes jiohotstar subscription as well,but JioHotstar is asking me to subscribe again,It’s already included in my recharge plan but subscription shows unsubscribed. Resolve this issue on priority
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Lalita Sharma (@Latasharma97) reported@JioCare For 5 days I have been asking you guys one question: how long do I need to wait? You have no specific date to resolve this issue. Is this called professionalism? You guys are unable to answer that simple question?
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Kirankumar Matti (@KsMatti11) reported@reliancejio @RCBTweets 6 months there’s been no network during power cuts, and now there’s no proper network even when power is available.Customer care only sends emails/SMS saying “resolved” while the issue continues. Looks like complaints are closed just on paper. Weste service
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Dewanshu Agarwal (@villainzz_) reported@reliancejio my jio fiber is not Working. Raised a complaint hours ago for time slot 1pm-2pm, but nobody came. Please send someone to fix this Wifi asap! @JioCare
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PuthiVishwath (@Puthivshwath) reportedHey @reliancejio, 3 YEARS of "we are working to resolve it" is long enough. Network coverage is still pathetic and my internet speed has tanked to 1-2 MBPS. Even your customer care is just repeating the same script. When is this actually getting fixed? 😡 Tower - Varanga