Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 13: Problems at Reliance Jio
Reliance Jio is having issues since 10:30 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (65%)
- Wi-fi (16%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Mumbai, Bhopal, Hyderabad, Chhindwāra, Yamunānagar, Agra, Shillong, Pune, Indore, New Delhi, Chandigarh, Guwahati, Chennai, Jaipur, and Bengaluru.
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai
|
Internet | 17 minutes ago |
|
Bhopal
|
Internet | 26 minutes ago |
|
Hyderabad
|
Phone | 27 minutes ago |
|
Chhindwāra
|
Wi-fi | 1 hour ago |
|
Mumbai
|
Internet | 2 hours ago |
|
Yamunānagar
|
Phone | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Suman Bhattacharjee 🔆 (@tubai_2210) reported@JioCare There were no calls from anyone. My kyc was not done as well. It was more than 72 hours. I asked to cancel the connection request and issue refund . That ticket was pending for so long. Today I got refund for only 3850. Why did you deduct my money .
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Luis Peixoto (@LuisJPeixote) reported@JioCare I've been trying to activate JioTV+ but I'm not receiving the OTP required for activation. I've tried multiple times and still haven't received it. Please help resolve this issue at the earliest. #JioTVPlus #Jio @jio_fiber
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derangula (@derangula1994) reported@JioCare An engineer has already visited my residence and confirmed that the issue is related to the network. He informed me that residents in the neighbouring street are experiencing the same problem and advised that I would need to wait until new towers are installed or the network.
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Abhishek Singh (@Rajput_Sinku_) reported@JioCare @JioCare I already shared the details earlier. The issue is simple: while recharging, the plan was shown as Jio True 5G eligible, but now troubleshooting says the same plan is not eligible for True 5G. Please resolve this discrepancy or process a refund. @jagograhakjago
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バヌ.¶Яakash (@i3Prakash) reported@reliancejio @JioCare too worst service for jiofiber My fiber lost connection simce last night and no support available from jio even after raising ticket, no field executive is assigned yet.
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Reeta pathak (@Reetapathak3) reported@JioCare barely has a week passed again disruption in the wifi connection.. for day's no response or respite. 3rd class service is a very mild term. All consumers dont suffer like us look for better options.
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Anilkumar (@AnilThyagaraj) reportedSince 20 days of facing issues , no resolution is provided. Looks like the Entire technical team , management and leadership team filed. @JioCare
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waniza (@WanizaAfroz) reported@JioCare facing outage since 4 days a service was booked but no engineer is coming to help
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Vikas Anand (@aaravkanand1) reported@JioCare Poor Internet speed for last one month. Each time I call your customer service they try to do a regular drill of power on off, disconnecting and reconnecting but nothing helps. How difficult it is to send some technician to check the wiring or the terminal?
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DR.D J TRIVEDI (@DrDJTrivedi) reported@jio_fiber @JioCare Very bad service experience,SR00002LR6JU
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Sonal Thakur (@Sonalthakur_ds) reported@JioCare Complaint No. MI0001RJ63T. For the last 2 days, I have been following up regarding Unlimited 5G Data not working despite eligible recharges. Instead of resolving the issue, I received only a generic reply that did not address my actual complaint. Please stop this
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Pratik (@magisterialGOAT) reported@magical_chirag @JioCare Ahh their service is so stupid
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Garima (@agarima769) reported@JioCare @JioCare wtf is wrong! Bloody chors give a response
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Sarwang jain 🇮🇳 (@sarwangjain) reported@JioCare I try calling your customer care but it’s only pre recorded message I hear.. no way to connect to the representative..! Such a pathetic customer care experience.. I would definitely cancel my connection at the earliest
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Gopi Pillai (@gopipillai2) reported@JioCare Almost two days no audio pls raise complaint and send jio technician to solve the issue just cannot chat forever on the phn
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Nitesh Kumar Pradhan (@Cheaster_King) reported@JioCare @JioCare @reliancejio Abhishek / Vidhi Is there any update on solution? It has been more than 24hrs of without support.
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T (@mnkshty) reported@JioCare @jio_fiber everytime i ask u guys for help, a new service ticket gets opened without any resolution. can u help with an escalation matrix? or arrange a callback with L2 team service requests opened since 4th June: SR000037KK1Z
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Roy.S (@rimsona123) reported@JioCare what happened jio no service yesterday recharged ???
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Sudipta Basa (@SudiptaKumar) reported@bishumahajan @JioCare @HathwayBrdband I too faced the same issue. Spoke to Customer Care and was able to resolve it. Uninstall the Live TV app from Jio store. Install the Live TV app. Go to Jio store again and look out for LiveTV+. There will be an option to update the App. Update the App and you will get the OTP
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SaptarajBorthakur (@Saptaraj1998) reportedDear @reliancejio @JioCare The network in my area has become extremely poor. I can barely use 5G, and even 4G is painfully slow. Whenever my Wi-Fi goes down due to a power cut, my Jio internet becomes almost unusable. I use a OnePlus Nord 2 5G, but I rarely see any 5G signal,
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SHUBHANGII Singh (@SHUBHANGII57615) reported@JioCare I have already paid upto 11 Jun 26 and requested for disconnection on 9 jun 26 . Kindly resolve this issue ….why do i pay for 11 jun to 10 jul charges ….i have already vacated the home ….only jio set up box is kept with the home owner @TRAI @JioCare
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amit mittal (@amitmit58013837) reported@JioCare Regarding this issue I have called so many times to your customer care but no solution till date
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Monal Sharma (@MonalSharma) reported@JioCare Paid ₹1200 for JioAirFiber (Order No: NO0001DFRFD8). Installation couldn't be done due to housing/society issues. Refund requested over a month ago, but still pending despite multiple follow-ups. Kindly process the refund at the earliest. #JioAirFiber #RefundPending
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Vikas.Kushwaha (@VikasKu36321821) reported@Deepak197374 @Abhay_Kuhad09 @JioCare Live tv plus app showing Error state 1 Service is not provided by cable operator
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vikas (@vikas_soni2012) reported@JioCare very poor service
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Insider Global (@InsiderGlobal_N) reportedDear @JioCare, My plan ends on 16th June. Today is the 13th of June. Since morning: You've already made 3 phone calls to me. And on top of that, every call I make is hijacked first by your recorded lecture "Aapka recharge jald hi samapt hone wala hai... please recharge now" both in Hindi AND English. I KNOW. I WILL RECHARGE. Why the hell am I being mentally spammed 3 days in advance, on every single call? Dear @TRAI is this how customer experience is supposed to work? Remind once. Not bully people all day.
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Aditya kumar (@Adityak21620473) reportedThe Smart Point Store in Sasaram, Bihar is in terrible condition—essential groceries are out of stock, the store is poorly managed, unorganized, and has an unpleasant smell. Immediate audit and restocking are needed. Please take urgent action. @JioMart_Support @reliancejio
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Akash Govil (@AkashGovil24) reportedI'm facing a persistent audio issue with my JioFiber Set-Top Box that started this morning. There is no sound output on any application or channel, including live TV channels on Jio tv+ and all available OTT platforms , although the video is functioning normally @JioCare
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Tapan🇮🇳 (@NahakTapan) reported@JioCare please check I've sent my details, I got a message saying it has been restored as there was an outage because of rain but for me if hasn't.
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Indrajeet Tripathi (@shivvam_x) reported"Still facing the same network issues with my number. This has not been resolved yet. Requesting an immediate resolution." @JioCare @TRAI @reliancejio