Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 30: Problems at Reliance Jio
Reliance Jio is having issues since 01:50 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (62%)
- Wi-fi (16%)
- Phone (10%)
- Total Blackout (8%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Kolkata, Mumbai, Shiliguri, New Delhi, Patna, Pune, Hyderabad, Jaipur, Vadodara, Delhi, Bengaluru, Chhindwāra, Varanasi, Kohima, and Meerut.
| City | Problem Type | Report Time |
|---|---|---|
 Kolkata
|
Internet | 32 minutes ago |
|
Mumbai
|
Wi-fi | 6 hours ago |
|
Shiliguri
|
Internet | 6 hours ago |
|
Kolkata
|
Wi-fi | 7 hours ago |
|
New Delhi
|
Internet | 8 hours ago |
|
Patna
|
Phone | 8 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Bolli Abhinaypal (@Abhinaypal980) reported@JioCare are you planning to fix or not
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Arshdeep Khella (@ArshdeepKh38024) reported@JioCare @JioCare Stop generic replies. Half-yearly/Annual plans are MISSING for ID: 5870357475, though visible to others. I've filed an NCH complaint (Grievance No: 9207333). Don't explain the process, just fix the visibility issue or escalate to your tech team ASAP! @ConsumerCourtIN
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Dr. Tanmay (@TM19022) reported@JioCare my mobile internet network is not working properly since 2 days it's buffering a lot... Please do needful
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Nilesh (@nileshvyas_NV) reported@reliancejio It is more then 14 days now since I am awaiting refund of ₹1,300/- deducted from “MyJio Store Credit Wallet” towards a failed recharge transaction. Your chat agents promise every day that matter is escalated but there is no resolution.
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Mohanish Sahoo (@mohanish_sahoo) reported@JioCare Still you are ignoring!! I have clearly asked my question on mail ID and expecting genuine answer to it. Can you reply on it and if you are not the concern authority then share the authority escalation matrix! Stop IGNORING customer complains!
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Priyank Sahai (@priyank_sahai) reported@JioCare Seriously disappointed. My JioFiber connection has been crawling for 2 days straight. Multiple complaints logged, calls made, and still zero action, no update, no link, no technician. This kind of service is not acceptable. Resolve this immediately. #Jio #JioFiber
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Kaustubh Dashpute (@KaustubhDashpu1) reported@JioCare @reliancejio Very disappointed with Jio network service. Network has not been working properly for the last 3–4 days. Customer service keeps saying the issue will be resolved, but nothing has changed yet. Please fix this ASAP. #Jio #NetworkIssue #location Jaulka rly
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Md uwaisudeen (@MUwaisudeen) reported@JioCare my Jio fiber has been down for 4 weeks. I can't raise a complaint though myjio app or calling 18008969999, I have sent many emails too, they are replying once in a blue moon. They scheduled an engineer visit but no one came to fix it, I am getting really frustrated
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Gurpreet Dhaliwal (@Guridhaliwal96) reported@JioCare @reliancejio @JioCare Same generic reply again. No complaint ID, no ETA. Internet down 4+ days in Lehregaga. This is unacceptable. Filing complaint with National Consumer Helpline (1915) now. Please take this seriously.
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Nothing (@Jiodosomething) reported@JioCare Nothing is working even the app isn't showing my service request 😠😡 i just paid 2124rs
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Mujahid Alom (@Mujahid_along0) reported@JioCare if my location is 5g ready why can't I get 5g connectivity And don't tall me it's vegetation or forest problem sorry but my house is near main road And you said you will fix the 5g problem but now you're just copy pasting same message
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अभिषेक अथर्व (@abhiveer909) reported@JioCare @reliancejio @TRAI Postpaid is taken for uninterrupted service, not risk of suspension before due-date comfort. If this is the experience, why should customers not move to prepaid? Kindly review this practice.
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Gaurav Bissa (@BissaGauravB) reported@reliancejio @JioCare @TRAI it's been a pain to get the issue solved. There has been no comm & I m asked to pay bill on due. I hv been complaining for a week. MR0001QETQ2X is the latest call record as per executive. Cust are expected to pay on time but Jio doesn't bother to reply
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Karan (@your_karann) reported@JioCare Failing which, filing complaint on Department of Telecommunications portal & escalating further. Fix this NOW. #JioFiber #PoorService Documenting everything for formal escalation.”
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dd (@dharmeshoct) reported@JioCare Dear Customer, With reference to Service Request no SR00002KRMK6, resolution for your JioFixedVoice Number connection having JioFixedVoice Number +912235723044 has been delayed due to technical reasons and is expected to get resolved within 24 hours.
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Shoaib (@imshoaib25) reported@reliancejio @JioCare trying to connect to your customer care but it never connects, requesting for a relocation connection but nobody answers it looks like i have to exit my jio airfiber connection
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Arshdeep Khella (@ArshdeepKh38024) reportedUpdate: No solution from @JioCare Filed official complaint on NCH Grievance No: 9207333 Fix missing Half-yearly/Annual plans on ID: 5870357475 ASAP! @reliancejio @ConsumerCourtIN #JioFiber #ServiceIssue
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Akshay Sharma (@sakshay28) reported@JioCare Tanya its not A service request, they are like many .
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Manash Pratim Barman (@manash_198) reported@JioCare i’m facing a problem with my wifi router it blinks red all the time and only for few minutes it appears green i tried jiocare they only responds is that temporary service interruption in my area but i asked other people near my area they are not facing the same problem.
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प्रदीपओझा (@pradeep_ojha_) reported@JioCare I want to activate my number again but not able to connect to customer care service
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Jagpreet Singh (@Jagpree94497013) reported@JioCare It's not my fault if jio r not provide service ist not my mistake my complete date 13-4-26 and till u not provide service then refund money.
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nicketta gonsalves (@NickettaG64160) reported@JioCare And every time a service request number is raised
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sunny joshi (@gemsunny) reported@JioCare why I am unable to connect jio customer care
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Suresh S (@SureshS45808) reported@JioCare Hi, No delivery agent details were provided to me at any point. I have not received any SMS or call from any delivery executive. Order ID: NO00015CL6VT Mobile: 9943341896 Kindly check internally and arrange immediate delivery or provide a clear resolution.
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Surendra Shukla🇮🇳 (@DSurendraShukla) reportedPathetic experience with @JioMart. Cancelled my order without permission, increased price 2x, and haven’t refunded my money yet. No support response at all. This is highly unprofessional. Resolve this ASAP or I’m filing a complaint with consumer court. @reliancejio
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mehulchopra (@mehul759) reported@JioCare the customer care representative are so worst and Jio is becoming worst day by day. Facing internet issue and no resolution raised multiple complains but router issue is not resolved.
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Gajendra Pratap 🇮🇳➡️ (@gajendrap2699) reportedAll indian public don't used @JioCare sim jio is network very poor quality Very bad network @JioCare don't used anyone
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Raunak (@bSinha7033) reported@JioCare But that is fraud . I have not raise any request for a new sim . Need to cancel the order
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Zeel sanghavi (@SanghaviZeel) reported@reliancejio @JioCare My JIO fiber connection keeps breaking repeatedly due to nearby construction. Engineers are refusing to visit or fix it properly. I requested to reroute the cable they denied it & told me to switch to another company instead Worst service ever. Only getting!
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Jehaan (@jehaan_ns) reported@JioCare Unable to watch IPL properly on JioHotstar — screen keeps getting stuck and buffering constantly. Even on Star Sports via Jio Live TV, the stream is very blurred and not clear. Please fix this ASAP.