Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 11: Problems at Reliance Jio
Reliance Jio is having issues since 12:10 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (61%)
- Wi-fi (15%)
- Phone (12%)
- Total Blackout (9%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: New Delhi, Kolkata, Chhindwāra, Shiliguri, Madurai, Srinagar, Coimbatore, Hyderabad, Sopur, Patna, Guwahati, Kozhikode, Pune, Bengaluru, and Chennai.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi
|
Wi-fi | 2 hours ago |
|
Kolkata
|
Internet | 3 hours ago |
|
Chhindwāra
|
Internet | 4 hours ago |
|
Kolkata
|
Internet | 5 hours ago |
|
Shiliguri
|
Internet | 5 hours ago |
|
Kolkata
|
Internet | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Gajendra Singh (@One_LoveMahadev) reported@JioCare I reset the network settings and reset the mobile but the internet speed remains slow, not more than 50kb, 105kb or 200kb. @JioCare
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India Rising (@Anuragvspeaks) reported@JioCare 3rd time issue raised but no resolution not the refund. No update . Only a robot answers the msg. Such buggers jio and its team is.
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Sufan (@Sufan0001) reportedTotal SECURITY FAILURE by @JioCare Yesterday, a tech visited to fix a red-light issue on my #JioFiber. While I was away for Friday prayers, he ILLEGALLY changed my Registered Mobile Number (RMN) WITHOUT any OTP or my consent. I returned to find myself locked out of my own account
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Sriniwasan (srini) (@sriniwason) reported@JioCare very poor speeds on WiFi. For a 300 MBPS plan getting 75/80. This is deficiency of service. Complained last night. No engineer assigned yet. Very disappointed service
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Mukesh Sharma (@MukeshS02105594) reported@JioCare @JioCare due to the problem in recharge I have connected to Jio Customer Care both on phone and visited physically but they are unknowledgeable and are unable to resolve problems and even they don't have proper knowledge of their on plans. Wasted more than a hour on care centre.
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Raddy (@Radhaiyen) reported@reliancejio Wheres my billing clarification beggars? God knows how much money you stealing with bad billing. Ppl reading this check your bills twice from these beggars.
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RISHABH MISHRA (@RITABHMISHRA) reportedBooked a jio sim for home delivery , now I'm regretting about booking online for home delivery, pathatic service , they promise 48 hour's delivery but god knows when I will get it delivered @reliancejio @JioCare @jio
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Waseem Ahmad Chaudhary (@ChaudharyW10880) reported@JioCare maine aaj jio airfiber lagwaya hu but mera usme koi bhi device connect nahi ho raha hai like ac cctv please fix issue immediately and arrange call back already number dropped your personal massage thanks 🙏🙏
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राम भक्त (@Ayodhyawaasi) reported@JioCare Dear Jio If you are able to resolve the issue , please disconnect my connection. I will go for any other available option.
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Sundaresan (@kingsundar) reported@JioCare @JioCare - Can you please initiate the process to refund the money. The service engineer is assigned for tomorrow. How are we supposed to believe it will get addressed. Please initiate refund. Or should I escalate it @TRAI
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bhanu chintu (@chintubhanu) reported@JioCare Filed a grievance complaint for the same.
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Sujal Nayak (@SujalNayak55924) reported@JioCare On opening app there is no engineer name or any calling option is showing for the engineer there it is only showing that engineer has not assigned , assigning engineer @JioCare help
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ଶ୍ରୀତମ୍ ମିଶ୍ର (श्रीतम मिश्रा) (@SritamM71554659) reported. I encountered an issue regarding the JioTune service, which prompted me to file a complaint. I am pleased to share that the company worked continuously until the issue was resolved, and the JioTune staff were very cooperative throughout the process. Thank you. (2/2) @JioCare
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NITIN PACHOURI (@NitPachouri) reported@JioCare Thanks a lot still my problem not resolved, I am not able to use jio fiber but bill is generated & regularly followed up to pay the bill.
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Pankaj Jha (@pankajjha_13) reported@JioCare I paid 707 on 22 March 2026 after seeing a 2 months offer on MyJio app. Now I am told the offer expired in Nov 2025. Customer care is asking for screenshot, but customers trust the app and don’t take screenshots of every offer. This is misleading. Please resolve.
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MALAY2802 (@enxvvv) reported@JioCare It's been a week since you guys raised a service request. Not only it taking so much time to get my sim delivered your support also sucks. I'll never go for any jio products in future.
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Akshit (@Akshit1628047) reported@JioCare help me i have to close my jio sim permanently and remove my name from it and i have to purchase new sim can i do cash on delivery
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shweta babbar (@ShwetaBabbarSha) reported@JioCare Service request was cancelled by your company without even calling me or showing up. I am getting text messages for service request being completed and asking me how was my experience. Literally not even a single call from anyone in whole Jio company. @JioCare
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surender (@surusanju) reported@JioCare I apply for jio fiber ..I pay my booking amount but know 3 days nobody respond for installation very bad service my order no.NO0001CS1OTY . Surender 9899065522
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Satish kumar (@satishkumarUBI) reported@JioCare Kindly activate 5G service only, address doesn't in this case 9507257343
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Garima (@agarima769) reported@JioCare I had discontinued my service for Jio Fiber in the last few days and returned the set top box and router to Jio, got a message confirming my details for refund of 1500 deposit will happen in 2 days. Got no refund, called customer care and registered a complaint,
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Vidhya Thiyagarajan (@CherubicVidhya) reported@JioCare Not sure how the resolution date can be a past date! Day 5 no internet with JioFiber . @JioCare @RIL_Updates #JIOWorstInternet
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king dev (@dewangsain1) reported@JioCare This is a serious issue now. My WiFi speed is extremely slow for almost 15 days out of 30, making it very difficult to work or use the internet properly. If this is not resolved soon, I will be forced to switch to another provider. Kindly address this urgently.
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Ruturaj Pradhan (@Ruturajpr1282) reported@JioCare it's been6-7days my jio airfiber is not working.After several reminders to your customer support numbers ,chats,mails .No actions has been taken yet .after visiting jia air fiber care also , they are doing nothing . I think you don't have any after installation services.
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harsh agrawal (@harshag66514795) reported@JioCare SR0000335KB7 marked resolved without any visit. No engineer came home and issue still persists. Please reopen urgently.
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Maheshjain (@Maheshjain24) reported@JioCare on 30th March requested for set top box but still not received even after paying the amount very irresponsible and low standard of service , many times complaint also given but of no use.
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Honey Dev P (@honeydevp) reportedOrder NO0001CMTFZA – Paid ₹2222 for Jio AirFiber on April 2. No installation, no calls, no support. Even app doesn’t allow complaint as it shows “in progress”. This is unacceptable. Resolve immediately or I will proceed legally. @JioCare @JIOAIRFIBERIN @reliancejio
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Akash Das (@akashdasalan) reported@JioCare Fraud service company
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Watcher (@Jack_Sparrow_3) reported@reliancejio @JioCare Despite multiple follow-ups, my request was only rescheduled repeatedly with zero action. Due to this negligence, I was forced to take a new connection from another provider Airtel. Why should I pay for a service that was never delivered?
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Thanatos🏹🚜 (@Thanatos__8) reportedHi, Service request TS00000A9LS4 remains active since January-26 Kindly resolve as soon as possible. @JioCare