Reliance Jio service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

• Internet (62%)
• Wi-fi (17%)
• Phone (10%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Kharagpur, Mumbai, Nagpur, Noida, Hyderabad, Indore, New Delhi, Guwahati, Rājkot, Dimāpur, Patna, Bengaluru, Kolhāpur, Thiruvananthapuram, and Bhopal.

City	Problem Type	Report Time
Kharagpur	Internet	15 minutes ago
Mumbai	Total Blackout	20 minutes ago
Nagpur	Total Blackout	22 minutes ago
Noida	Wi-fi	1 hour ago
Hyderabad	Wi-fi	6 hours ago
Indore	Internet	7 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nadim Malek (@MalekNadim32489) reported 7 minutes ago

  @reliancejio "Iam in Qatar My number +919265574604 is disconnectedStoremanagerat is not helping even after30visits by mybrother I want to take this number as a NewConnection on my brother's ID Please help or I will file a complaint in Consumer Forum. Mybank and jobs are at stake!

• 
  Hemant (@Hemant1093493) reported 9 minutes ago

  @JioCare @reliancejio 15 din se 4G internet nahi chal raha. Network full hai, sirf 5G pe thoda chal raha hai. Multiple complaints ke baad bhi issue solve nahi hua. Recharge waste ho raha hai. Please fix urgently ya validity extend/refund dein.

• 
  Amit Kumar Singh (@RajputAmit3601) reported 13 minutes ago

  @JioCare Please check my DM asap i have given the things when you can to proceed i will send them asap and one of my family members will travel on the 9th May so before that issue me the physical sim so that it will reach to me

• 
  Bhupendra (@bhupendra101001) reported 13 minutes ago

  @JioCare, please optimize the 4G network speed and improve indoor signal coverage in my area. Internet speeds are very slow and connectivity is unstable in indoors. Kindly look into this issue and improve the network quality as soon as possible.

• 
  Prakash motwani (@Prakashmotwan24) reported 15 minutes ago

  @JioCare only net services are down in my society rest all Members net is working .

• 
  BSarbhan (@BSarbhan) reported 22 minutes ago

  @JioCare My Internet connection was down for 5 days. I asked for compensation of the same your team has replied that there was no delay, even after I have shared your own sms communication on delay. Is this ethical, how much lies can we as customer take. This is bullying.

• 
  Rupam Das (@nibirrup) reported 24 minutes ago

  @airtelindia Can you help me porting the connection or getting a new connection as It seems I am dealing with @JioCare the most incompetent force of service providers who can't solve a simple issue of network and ask for new connection.Just feed up with their generic assurance.

• 
  AJ (@arunjsa) reported 26 minutes ago

  @JioCare Share all the details. Disconnect the service immediately.

• 
  Chunduri Venkatarao (@VenkatChun) reported 27 minutes ago

  @JioCare At least help me with escalation email id.

• 
  चौधरी साहब। 🇮🇳 (@ChoudharyGSikar) reported 27 minutes ago

  @JioCare a recharge has been successfully completed by mistake and I called to jio care for help but no response on call. What should I do now?

• 
  Nikhil Dutt Upadhyay (@DuttUpadhyay) reported 31 minutes ago

  @JioCare Yes I want to cancel and Get a Refund

• 
  anurag srivastava (@Anu_raglko) reported 32 minutes ago

  @JioCare @reliancejio you guys keep raising service requests with no use..for single refund 10+ service request are raised and none of them provide any resolution.. I just asked for escalation metrix but that is also not shared yet..@JioCare is not at all helpful.

• 
  Yashashvi Shekhawat (@YashashviShekh3) reported 35 minutes ago

  @JioCare I am waiting for the resolution. Hope it will update soon

• 
  Bhupendra (@bhupendra101001) reported 36 minutes ago

  @JioCare I have been facing poor 4G network speed and weak indoor signal in my area for the last 5 years. Inside my home, the signal usually stays at only 1–2 bars causing slow internet please improve the network coverage and optimize connectivity in this area.

• 
  Aryan Prajapati (@im_aryan22) reported 36 minutes ago

  @JioCare 5. 6353364916 6. shubh westside, lj college road, makarba sarkhej okaf, ahmedabad 382210 7. Cant connect to call and tower showed no service maximum of the time 8. 6353364916, 9898457047 9. In my whole area

• 
  Munshi shoyeb (@munshi_shoyeb) reported 38 minutes ago

  @JioCare @JioCare Worst service! Our village Jio tower is बंद/બંધ for last 5 days, so how will the network work? Calls not connecting at all. Tamne loko ne andh samjo cho? Public ne gumrah karo cho, kaam koi nathi karto. Fix this immediately or we will switch networks. @TRAI please take

• 
  Lokesh (@LokiiTalari) reported 39 minutes ago

  @JioCare How many days I have to wait, I don’t think you really concern, if you really do then please ask your team to call me or provide me the contact or status screenshot that shows the cancellation. Just see your previous replies to me, anyone can understand that you never concern.

• 
  MAHIR KHAN (@KHANMAHIR) reported 44 minutes ago

  If two drops of rain fall @JioCare network stops working

• 
  Abhay (@kaunhaiabhay) reported 45 minutes ago

  @JioCare Service number SR00003567UZ, I requested to close my Conenction of airfiber. Last month excutive told me i have already paid so i can use 1 month, I called 1 week ago, they asked me to call on 5th may. I called today they gave me Service number. Tomorrow is Bill generation, I will not be paying anything since i was paying for advance acc to your people?. this account needs to be closed by today. @TRAI @jagograhakjago

• 
  pŕ!!¥ā (@preetyaksh) reported 47 minutes ago

  @JioCare we have booked and paid for connection yet no one is showed up to install the wifi.. please help..whats the benefit of paying before 24 hrs if no technician is coming up in say time

• 
  Rajesh Nadipineni (@RajeshNadipine1) reported 47 minutes ago

  @JioCare Hi Team , I moving out of country and trying to close Internet connection,no option to raise cancellation request,the toll free number is not all working very pathetic service

• 
  Rohit Bishnoi (@RohitBi50209914) reported 51 minutes ago

  How to port my jio @reliancejio sim to airtel @airtelindia @airtelnews pls help me

• 
  virendra singh (@singh_virendra7) reported 54 minutes ago

  Haven't received any update from @JioCare yet. Now they have stopped Jio Air Fiber service saying my recharge has expired.

• 
  Raj (@shiva_kansh) reported 54 minutes ago

  @reliancejio @JioCare there is no range inside bungalows of Prabhavkunj Society, Godhra Gujarat. Only when we come outside, we get two lines of signal. Really concerning

• 
  Mr._Sayed (@Imsaif11050799) reported 57 minutes ago

  Facing continuous low internet speed on my Jio AirFiber connection for the past 1 month. Multiple complaints raised but no resolution, only false assurances. Very disappointed with the service. Kindly resolve this ASAP. @JioCare @reliancejio #JioAirFiber #PoorService

• 
  Prasad Thanthratey (@Pin2929) reported 57 minutes ago

  Dear @JioCare, Your MyJio app is genuinely one of the most frustrating support experiences I’ve dealt with. I spent ages trying to figure out how to book a simple engineer visit for a physical fibre installation issue. And there is literally no clear way to do it.

• 
  Vino ji (@Vinoji19) reported 60 minutes ago

  ❌Worst customer support & zero accountability from @reliancejio! Yesterday, I requested a new additional JioFiber set-top box and paid immediately through online payment. Then, the same day I called your support to ensure installation tomorrow (today), so your agent promised "you will get installation by tomorrow on priority basis and also I requested to send a senior technician for your matter for the same you will get through SMS within a minutes. No SMS. No update. So, I called again—was assured it’s already marked as “priority” and installation would happen tomorrow (today). Still nothing. Today, I contacted support AGAIN. Same false promise: “Don’t worry, it will be done today and also I requested them to send a professional technician.” After 5 calls, when I finally spoke to a senior executive, I was shocked: - Installation pushed to May 7 - No guarantee of a brand-new set-top box Why did I pay if I’m not getting a new device? This isn’t a free service! Repeated false assurances, zero transparency, and complete waste of my time and money. This clearly shows how @JioCare handles customers—by giving false promises instead of real solutions. @thecroindia #JioFiber #CustomerServiceFail #JioComplaint

• 
  Shankar Patoju (@ShankarPatoju) reported 1 hour ago

  @JioCare @reliancejio What the kind of 5G you are providing We are not getting Properly,You people said Unlimited uninterrupted 5G is this that Providing this kind of network is Uninterrupted 5G even not able to connect with customer care operators. Is this the support?

• 
  uttam k patidar (@uttampatidar) reported 1 hour ago

  @JioCare Still waiting for resolution 1 month and 6 day gone @JioCare @reliancejio

• 
  Pankaj Panwar (@PankajPanwarN) reported 1 hour ago

  @JioCare No customer care after buying WiFi connection, basically not working only 5 days been chasing But always getting response We are sending When will the person come May be planed for year 2028