Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 22: Problems at Reliance Jio
Reliance Jio is having issues since 08:50 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (63%)
- Wi-fi (17%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Chhindwāra, Barddhamān, Thāne, Chennai, Ludhiāna, Kolkata, Mumbai, Shiliguri, Gurgaon, Indore, Kanpur, Jaipur, Sūrat, Ranchi, and Coimbatore.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Total Blackout | 25 minutes ago |
|
Barddhamān
|
3 hours ago | |
|
Chhindwāra
|
Internet | 3 hours ago |
|
Chhindwāra
|
Wi-fi | 4 hours ago |
|
Thāne
|
Internet | 5 hours ago |
|
Chennai
|
Phone | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Nikhil singh (@Nikhils86148567) reported@CareJpb @reliancejio @_MukeshAmbani Please assign an individual who can speak and listen to my problem. You guys are just playing the email game and not providing any solution not even proper answer.
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Surya (@Surya61427300) reportedI'm from kerala why couldn't I contact your customer care number...? When it says press 1 and i press 1 it is not responding instead it says other things like press 2 press 3 not at all responding for my query @JioCare @reliancejio
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Bhavik Sonawane (@bhavik_sonawane) reported@JioCare It’s been almost 2 weeks since I registered and paid for a Jio AirFiber connection. The assigned engineers keep giving random reasons and leaving without installation. I’ve contacted customer care multiple times, but there’s been no proper response or update so far.
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Gurmeet Singh (@scifigurmeet) reported@JioCare I am not able to raise connection disconnection request. Not on chat, not on call. Call auto disconnects saying.. issues in your area. Sent email multiple times, no response. Please tell me how to raise disconnection request. This is frustrating. @DoT_India @JM_Scindia
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Tapas Kumar Nayak (@techytapas) reported@JioCare Hi @JioCare (Neha), I can see another SR has been raised again. Your team has already raised 10+ SRs for the same issue. Is there any real update, or is this just another delay tactic? After this experience, how can you think I will go for this nonsense service again? #JioFiber
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Garvit Sethi (@garvitsethi6) reported@JioCare Even after sharing all requested details and repeatedly following up, there has been no response or resolution. Customer issues seem to be ignored once details are collected. “True 5G” appears to be limited to advertisements while poor speeds continue without any action. #Jio5G
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Mallesh Chintakindi (@mallesh_gc) reported@JioCare complaints and follow-ups for months, your team keeps avoiding the issue by force-closing tickets instead of actually resolving them. Let this be very clear — I will NOT pay a single rupee until my account closure is properly completed and officially confirmed. Stop manipulation
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Ajay Kumar (@Ajay84Ajay) reported@JioCare Hello team your response is very bad. DND not working. I am getting unwanted massages continously but after your team nothing do. Also not responding. Information given via direct massage.
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PARAS HARIA (@parasindore) reported@TRAI @JioCare jio network has big issue of network coverage in major areas of city, normal call will never come , missed call alert msg will come .. so if companies can't improve network shall say clearly and refund our balance so we can port to other operator @AshwiniVaishnaw
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Shareef Nawaz (@ShareefNwzAlig) reported@JioCare There is no issue with the internet speed, but the problem is the frequent complete outages in our area. This issue is not limited to me specifically alone; all nearby AirFiber users are facing the same problem.
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Ankur Gandhi (@hackingethics) reported@JioCare @JioCare Why did u create new service request?There is already a service request generated 2-3 days ago.Technician already visited 2 days ago,Why visit again? I think you dnt understand that facing this issue frm 3 days and service request already generated SR00002L89FM
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Dr.Anamika Saini (@ana_anamika95) reported@JioCare Kindly stop sending generic responses and provide: • Exact resolution timeline • Reason for false closure updates • Status of refund/cancellation request • Clarification regarding excess amount collected during installation via personal payment instead of official channel
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i_rishabhraj17 (@photographer599) reported@JioCare Please tell me the date , you always said work is assigned to future date , but when i am frustrated with jio service, but this is last time i replying you
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Hiren Joshi (@joshihiren2007) reported@jio_fiber @JioCare @reliancejio - very frequently we are facing internet connectivity issue and Jio unable to resolve or fix it. Even no response from customer care. Not good experience with jio fiber.. pathetic service...it seems they are list bother about the customer
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D_type_25 (@D_type_25) reportedJio's mobile network is recently facing some stability issues in Kerala. @reliancejio can be due to the weather.
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The Hindi Poet (@soumik_dash) reported@reliancejio @JioCare in my father’s Jio number suddenly no incoming/outgoing call & sms, despite full recharge. He is 70+ year old and unable to locate your service centres. Can someone lend support and fix this issue?
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Harjee (@harjeedua) reported@JioCare @reliancejio @JioHotstar Service Request no. SR000034K2HP please refund my money back iam waiting from last 3 months everytime your company and your employees make new new excuses
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Salman Siddiqui (@ssalman_f) reported@reliancejio @JioCare Why there is suddenly 1 point or zero network in Dharavi, Mumbai. Are we paying less than the others?
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Rohit Jain (@rohitjan) reported@reliancejio @JioCare Hi, I am a Postpaid Customer.. but still my number does not work in J&K.. Pls advise how to get it activated..
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Nilesh Srivastava🇮🇳 (@Niel_sri) reported@JioCare Technician already visited yesterday and assured me yesterday that the system will be on by 3 pm yesterday. And look today it's around 2pm and it's system is not working Very bad service of @reliancejio in lucknow
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Kami (@call_sign_Kami) reported@JioCare I am having worst experience with Jio’s team. Never ever go with jio! As you can see in the reciept. I paid the initial refistration cost or whatever tht is for jio fiber. And the sales guy talking to me said he is going to send somebody for installation and KYC. And it’s already been more than 10 days and he has stopped picking up my phone. He does not reaponds to my messages. What a Fraud!!!
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Shivam Rajput (@mr_shivuji) reported@JioCare You won’t do anything except ask for address and number. Then after 2 days the complaint will be auto-closed as “resolved” without fixing the network. Same thing has happened multiple times already.
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Kapil Thakkar (@kapilthakkar298) reportedHello @JioCare, I requested for STB installation on 16th May, still no engineer visited to install it. I connected to customer care and Mr. Aakash Roy saying it’s your negative makes delay. Is jio Fiber detect it. I think he directly hires from Vantara staff. @reliancejio
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Pawan Pandey (@pawanpandey93) reportedThere is no Help Desk for Consumers in #Tatmil Branch in #Kanpur @JioCare . No one is there to take complaints @reliancejio A Consumer is not able to use internet from four days still no one is here to responce. @_MukeshAmbani So called Manager of this branch is still busy.
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Deepak Kumar Sharma (@dksdpakk) reportedI recently ported my number from Airtel to Jio, but I’m not getting 5G network anymore. The same device and location had 5G earlier without any issues. Could you please look into this and help resolve it?This is quite disappointing after switching. @JioCare #Jio #5G #NetworkIssue
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Mayur Aldak (@mayur_aldak) reported@JioCare It's been a weeks now they are not registering complaint nor providing solutions. Not able to use internet, affecting my work. Totally pathetic service by @JioCare @reliancejio . Now time to use another service for better experience.
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Rahul Sharma (@Rahulaboti1985) reported@JioCare I explained and demonstrated my problem in a practical manner, yet no solution was found. Nevertheless, I would like to bring it to your attention once again that whenever there is a power outage in my area, the Jio network goes down.
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мк ♭ѦẘѦ (@YeChoudhary) reported@JioCare @reliancejio We pay for a 5G recharge, but you aren't even providing 2G level network availability. Your network is so pathetic, Jio. This means we should switch and adapt to another company's network. If you just can't handle it anymore, then just tell us.....
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Kapil Aggarwal (@kapilagg1990) reported@JioCare @JioCare, Pravin. For clarity, I DM’d immediately after your message, but no response has been received so far. The concern has been “in progress” since 11 May, with repeated assurances but no resolution. Kindly share a clear update with a definite timeline for installation.
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GURJAR SHER (@ICTFAN_7) reported@JioCare i had complained about the airfiber on 19 may still no engineer has visited no resolutions Is this how you treat your customers?