Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 13: Problems at Reliance Jio
Reliance Jio is having issues since 12:30 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (62%)
- Wi-fi (17%)
- Phone (10%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Chhindwāra, Guwahati, Shimla, Bhopal, Anand, Kolkata, Ghāziābād, Bhubaneshwar, Sūrat, Ahmedabad, Coimbatore, Mumbai, Delhi, Bengaluru, and Shillong.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Wi-fi | 1 hour ago |
|
Guwahati
|
Total Blackout | 2 hours ago |
|
Shimla
|
Internet | 3 hours ago |
|
Bhopal
|
Internet | 3 hours ago |
|
Anand
|
Phone | 4 hours ago |
|
Kolkata
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Nasir Hussain Shaikh (@nasiramd) reported@JioCare My Jio SIM has still not been delivered. I have already called Jio customer care 10 times, but the SIM is still not being delivered, The peovided no is switched off Order date 7-may Order Reference Number NO00015E5ZNP. javed khan(9372168584)
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Nikhil Verma (@NikhilVerma03) reported@JioCare Also your engineer is not giving update properly, if this is not going to install by today or max by tomorrow Initiate my refund and cancel my order.
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Isfahan Ansari (@AnsariIsfahan) reported@reliancejio It's total harassment, not able to use the internet despite multiple complaints. And rude behaviour from the assigned executive. He has changed the schedule of appointment as per his convenience.
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Akgupta (@Akgupta53418723) reported@JioCare complaint no SR000035mh35 is pending since 11 may today is 13 may four time of reschedule to attend fault fixed. I live in Jaipur
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Sarvar (@sarvarsk13) reported@JioCare @DoT_India Complaint IDs: SR000034KYMR SR000035M3PD Jio admitted limited 5G coverage in my area and promised enhancement within 10 days from 28/04/26, Still facing weak 5G signal, unstable internet and frequent speed drops. Requesting immediate intervention.
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abhi singh (@abhishe81664086) reported@reliancejio Still facing the same issues 5G not working properly it will disconnect within seconds. Can you solve it ASAP or I will close the jio sim if you do not provide a good network.
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Sneha M (@s_neha331906) reportedFrustrated with @JioCare @reliancejio! My JioFiber is down for the last 3 days. Complaint No: SR000035PWC5. Called customer care multiple times but NO engineer has visited yet. Work is suffering! Resolve this immediately.
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Nagarjuna (@arjun_nag1) reported@JioCare Let me give you a brief explanation here. The engineer with contact number +916361032819 visited my home on 8th May and he was trying to install the connection but it did not happened and he said there is no LOS signal and cannot complete the connection. So, he put it on hold.
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Akshit Saxena (@Akshitsaxena28) reportedI have purchase jio fiber connection but jio fiber disconnect by vire fault I have raised a complaint day by day but not regulation by your team I am suffering for 5-6 days Fiber connection no -1413659752 Registered mobile no -7014108255 @JioCare @reliancejio @jimmyjvyas
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CA Abhiram Lakhe (@abhiramlakhe) reported@JioCare Ishween, the jio executive said that the air fibre panel on the roof was supposed to be changed. The same is due till now. I have tried multiple times the troubleshooting and all the processes laid down in the app.. still no Wi-Fi even now.
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Archankumar (@Archankumar_MN) reportedLooks like customer service is no longer a priority — only billing and profit collection business expansion matters now. No response, no resolution, no accountability. Feels like customer support exists only in name Very disappointing & shameful support @reliancejio @JioCare
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Sohaib Khan (@Styles00333) reported@JioCare @JioCare No one has visited yet and I am tired of waiting. I have now contacted Airtel and they will install a new WiFi connection today. Very disappointing experience with JioFiber service. @airtelindia
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Share Genius (@share_genius) reported@JioCare Ported from Airtel Postpaid to Jio with clear request for postpaid conn., but number was activated as prepaid. Raised escalation through email, unable to reach human support, and service now interrupted. Need urgent for prepaid to postpaid conversion without additional deposit.
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Bishwadeb Dey (@bishwadebdey) reported@JioCare relocation request pending for 3 days. No response. Disappointing service. #JioFiber
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Sagar Raj (@sagarraj2401) reported@reliancejio @JioCare - Since morning, there is an internet outage and no one is responding on call and no engineer has been assigned to check the issue. How someone should work now ? @_MukeshAmbani
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Nagarjuna (@arjun_nag1) reported@JioCare @reliancejio , what kind of stupid customer care you have? My jiohome connection is kept on hold since a week without any update. When there is no LOS signal you should cancel my order and refund the amount.
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siddiqui (@siddiquiiliyas) reported@JioCare @jio_fiber One of the worst and pathetic customer service support SR000035JGBT. 7 days net is down. All fake CC not ready to raise a complain and Field Engg Never visit Don't go for Jio Fiber. It's a Big Zero Support
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SUMEET DIVATAGI (@sumeet_divatagi) reported@reliancejio @JioCare I don’t know when you will close the service request for installation of STB to my location.. the ticket is open since 07/05/2026.. One week to just install a BOX!
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Paras Bisht (@6RiseAndShine) reported@JioCare network issue in my area
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AYUSHMAN BARMAN (@AYUSHMANBARMAN) reported@JioCare My Jiofiber connection is down. Please look into it ASAP. I need it urgently as I am working from home My number +91-4031737871 Expecting quick resolution
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shibu Kuttan (@Kuttan9Shibu) reported@JioCare This is the worst service ever provided by jio the issue is not giving proper information to everyone of you just saying for future date I have not requested to get this done in future date I AM DONE
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Devender Singh (@itsdevShekhawat) reportedOrdered a Jio SIM on 9 May 2026 with promised delivery in 48 hours, but till now no SIM, no delivery schedule, and no proper update. Very disappointing service from @JioCare @reliancejio Order No: NO00015E9YO9 Resolve this immediate.
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Eshaan Bakshi (@EshaanBakshi) reported@JioFiber Misleading service! Applied in Sector 20, Kamothe (Trimurti Heritage, Navi Mumbai) agent confirmed availability, did KYC & took payment. After delays, now saying no network. Why take payment without verification? Immediate refund & action needed or I escalate. @JioCare
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milind rahalkar (@milindrahalkar1) reported@JioCare Hopless JIO Fiber i was having 7 days remaining for bill payment they disconnected my connection of jio fiber i paid now started cheating with customer my fiber number 2079619253 call back expected
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Gaurav Mrigwani (@GMrigwani) reportedStill not resolved. Please check your DMs and resolve this issue. My contact number is 6387733918. @JioCare @reliancejio
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Ashish Badapanda || ଆଶୀଷ ବଡ଼ପଣ୍ଡା (@abp_92) reported@JioCare What deliberate slow service is this? Your chatbot is retarded. You guys know your pathetic service so you wont deploy any real human to answer queries and resolve issues. How can I process for a refund? Your sales guys dont seem to care as well.
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Arnab Mallikᅠᅠᅠᅠᅠᅠᅠᅠᅠ (@alz_grateful) reported@JioCare @JioCare Nisha, generic reply "Hi Arnab,don't you worry. We are working on your issue on priority allow us some time to get this issue resolved for you at the earliest. Thank you for your time and patience – Nisha". No ETA, nor say whether you give refund in my account or wallet.
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Abhishek Dave (@Abhi21Dave) reported@reliancejio my internet is down since yesterday Escallated Person came but left no call no msg Later i recieved text premise closed What is this
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Raj Parikh (@raj_9034) reported@JioCare its been 2 days since i had sent you required details in the DM. Since no action has been taken by your team. Please revert back and solve the issue ASAP.
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VARUN KANT SINGH (@VARUNKANTSINGH8) reported@JioCare Where where your engineer??? @JioCare @reliancejio Shame on your customer service and the field engineers😡.