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Reliance Jio

Reliance Jio service status: outage reports and connection issues

Why is my Reliance Jio service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

Full Outage Map

Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

August 11: Problems at Reliance Jio

Reliance Jio is having issues since 09:10 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

  • 66% Internet (66%)
  • 14% Wi-fi (14%)
  • 9% Phone (9%)
  • 7% Total Blackout (7%)
  • 3% E-mail (3%)
  • 1% TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Chennai, Chhindwāra, Mumbai, Dimāpur, Hyderabad, Bhubaneshwar, Shimla, New Delhi, Rohtak, Indore, Pune, Bhopal, Patna, Delhi, and Coimbatore.

CityProblem TypeReport Time
New Delhi Total Blackout 2 minutes ago
Chhindwāra Internet 2 minutes ago
Chennai Internet 16 minutes ago
Chhindwāra Internet 2 hours ago
Mumbai Phone 2 hours ago
Chennai Internet 3 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

  • leorishi
    Rishi Arora (@leorishi) reported

    @reliancemukesh @reliancejio @jiocare What an authoritative attitude! After 4.5 days of delay, all my SRs were cancelled, yet you claim “no delay.” Then why was I repeatedly pleading on X for resolution? Fine, close the issue—but I still want the pro-rata adjustment for 4.5 days.

  • leorishi
    Rishi Arora (@leorishi) reported

    @reliancemukesh @reliancejio @jiocare 4 consecutive days, 4 SRs — SR00002N6TMI, SR00002N8L9E, SR00002N7LXY & SR00002NA31M — & resolution came only on the 5th day, mid-day. Yet u say there was “no delay”? If so, why did I raise 4 SRs? Please provide the pro-rata adjustments.

  • amanbahl58
    CA AMAN BAHL (@amanbahl58) reported

    @DoC_GoI @TRAI SIR I am a CA of 70 years age& having JIO wifi in Delhi, Since Saturday evening my internet is not working and worse thing is that JIO is not registered my complaint and refuse to listen to my complaint. In today's world all ITR is now online & can't work @JioCare

  • Mutantpj
    Mutantpj.sol (@Mutantpj) reported

    The number has now been deactivated, and I’m trying to get the same number back. I’m willing to complete any required verification/documentation. Please help me recover/re-activate this number or guide me on the exact process to get it back. @reliancejio @JioCare @airtelindia

  • sumitagrawal729
    Ayush Agrawal (@sumitagrawal729) reported

    @JioCare @reliancejio very disappointed with the service, no wifi in my area since last week.. no response from the support team.. nothing.. can you make this resolve as soon as possible.. jiofiber - 5713567075

  • ArunManicka
    Arun Manicka S (@ArunManicka) reported

    @JioCare Yes, I confirm immediate cancellation of Account 410602490539. This is an INVOLUNTARY disconnection due to Jio's total service default (SR00003BPF29). Process closure immediately and issue my full refund

  • bapu_ny
    CSC Dashpalla (@bapu_ny) reported

    The Jio service in Dashapalla NAC, Nayagarh, Odisha is extremely poor. We are facing frequent network issues, slow internet and unreliable connectivity. Please look into this issue & improve the network service . #mukeshambani @reliancejio

  • PRIYANUJHazar11
    PRIYANUJ Hazarika official (@PRIYANUJHazar11) reported

    @JioCare I mistakenly recharged a ₹200 Jio data plan instead of the ₹349 plan. The recharge was done around 50 minutes ago. This is a data add-on pack, not a calling plan. Please help me with a reversal/cancellation so I can recharge the correct plan. Kindly assist.

  • raaj_1979
    raja B K (@raaj_1979) reported

    @reliancejio Hi the contact number of your store in Mapusa Goa is not working, yesterday i booked for jio fiber home and they given a slot at 11 am today and when i called the given number they are saying that they will install after a week i need it urgently if possible try to install today

  • JayaSpeaks_
    Jaya Bharti (@JayaSpeaks_) reported

    @JioCare @jio_fiber you will never change and never improve your customer service. Whoever has designed your My Jio App and that system generated response on help line number has created a perfect recipe to trouble and painstakingly keep following Jio for help and support. It is nightmare. Your service is pathetic, your connection is never stable and you are never promptly available for help. Have been out of connectivity for hours with no one resolve.

  • sami0076
    saravanan krishnan (@sami0076) reported

    @reliancejio internet connectivity issue very unstable and everymonth 5 times it's happening

  • will_be_the_one
    இரா. சித்தார்த் (@will_be_the_one) reported

    @JioCare @reliancejio I have been facing the issue of water leaking from my fibre optic cabel ! Note it's dripping from inside the wire at the connection point to the wifi router adapter! Have raised complaint a month ago in app they sent a accepted msg and no one came !

  • kumaranBalaji1
    kumaran Balaji (@kumaranBalaji1) reported

    @reliancejio @JioCare I HAVE APPLIED FOR JIO WIFI CONNECTION. NO PROPER FACILITY NEAR MY LOCATION. SO I HAVE CANCELLED THE CONNECTION. STILL NO PAYMENT HAS BEEN RECEIVED AND WORST CUSTOMER SUPPORT . CONTACT NUMBER 9884003698

  • gaganxn1
    GAGAN (@gaganxn1) reported

    @JioCare @reliancejio This is becoming unacceptable. Jio takes the customer’s payment immediately, but when it fails to provide the service, there is still no definite refund timeline—only “wait a few days.” After 10 working days, when will these “few days” actually end? @reliancejio

  • FakirZen
    Hemal (@FakirZen) reported

    @reliancejio @JioCare Day 15: No installation after paying in advance. No resolution in Twitter message. Just same reply like you will get SMS soon.

  • sanch219
    ReVoLt (@sanch219) reported

    @JioCare Service Request No.: SR00003DJIYP This is unacceptable for a broadband service. Please escalate this SR to the senior technical team and arrange an engineer visit on priority. I do not want another round of basic troubleshooting. Please prov status of SR00003DJIYP

  • vishva_prasad_
    vishvaprasad (@vishva_prasad_) reported

    @JioCare Still no one assigned. How much time it will take? Worst service. If it is solved in 1hr I will discontinue the service. Refund paid money. I just moved to jio because delay in response so it won't take much time to opt for other services.

  • milan_dharamshi
    Milan Dharamshi (@milan_dharamshi) reported

    @jagograhakjago @JioCare every month fiber stop working. Helpline support zero , no human is there to respond , only human respond when you ask for recharge, is this way to work. ? In this time how do we work if internet is not working , do you have any responsibility. ?

  • maheensg
    🇮🇳Maheen..❤️ (@maheensg) reported

    @JioCare @reliancejio Singrauli, MP (486889) Jio 5G has been COMPLETELY DOWN for 4 DAYS now. No service, no updates, no resolution. Hundreds of users affected. We are paying for 5G but getting ZERO network. This is a serious service failure. Reply ASAP with a solution! #Jio5G

  • indiemarwari
    Deepak (@indiemarwari) reported

    @reliancejio This has been happening for DAYS. Gujarati recorded messages on my calls despite being a Rajasthan customer. Outgoing calls, incoming calls — same problem. How many customers need to report this before someone actually fixes it? #Jio #JioCare

  • krackjacktruth
    krackjack (@krackjacktruth) reported

    @JioCare This is very clear case of mandatorily asking Aadhar card as the only document to procure a Jio SIM card. Why does your system/app doesn’t support other proof of address/identity for SIM card ? How come can you madate Aadhar to procure a SIM card ?

  • ebenezar20
    Stanley Ebenezar (@ebenezar20) reported

    @JioCare This prolonged outage is seriously affecting my work. Please escalate this and get the connection restored urgently. JioFiber Landline: +91-4431538386 @JioCare

  • babita25bisht
    babita bisht (@babita25bisht) reported

    @reliancejio @TataCompanies @Infosys the CSR team of respected corporate giants. Can you plz help a school ggic bagqalipokhar with infrastructure under your social responsibility. The buildings are leaking and not enough for all classes. This is my solo effort plz consider

  • Kunaljh70528107
    Kunal jha (@Kunaljh70528107) reported

    @JioCare You have interpretation problem or what??? I have already said you earlier that your technician came on 30th July 2026 only but after checking he said that airfiber connection is not possible there because of network issue as proper value is not coming

  • rttravi
    Kalepalli Venkata Raviteja (@rttravi) reported

    @JioCare Shared all the details in DM 3 days ago and still no fix. Just keep getting “backend will check and update” with zero progress. Almost 50 days now, bills keep generating but no vouchers for the money I paid. Need my refund ASAP. @JioCare #Refund #Badservice

  • veerathegame
    வீரபிரகாஷ் (@veerathegame) reported

    Even after multiple follow-ups and escalations, my JioFiber installation has still not been scheduled. This level of service is completely unacceptable. I no longer wish to continue with such a pathetic customer experience. @JioCare @reliancejio

  • Zahurlone
    Dr.Zahoor Ahmad Lone (@Zahurlone) reported

    @JioCare kindly look into the connection disruption of my jio fiber , +911813585647. It has been 50 hours I have made 12 calls raised 3 service requests but none of your technicians arrived to the location. Kindly let me know what else to do for resuming the connection.

  • suryagenius
    Surya Prakash (@suryagenius) reported

    @JioCare Hi Harshit shared the details in message please resolve this issue tomorrow already facing a lot of trouble every time I need to escalate the issue without escalation Engineer scheduled is not happened last time also esclated such a pathetic service

  • AkVicky_3
    Vignesh (@AkVicky_3) reported

    3 days, still now resolution or response from @JioCare @reliancejio 🤬 I shouldn't have changed my wifi network from ACT to Jio. They will rectify the issue immediately or response to the customers! Worst ever fibre network service! 3 days ah pesitu irukom. No actions.

  • mkrishna143
    கிருஷ்ணகுமார் @ Krishnakumar (@mkrishna143) reported

    @JioCare Internet is not working for the past 3 days citing external outage. Jio works in the next block. I can't reach out to customer care. An automated voice informs that there's an outage and disconnects the call. The app based help desk is pathetic. Please help solve this.