Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 19: Problems at Reliance Jio
Reliance Jio is having issues since 07:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (67%)
- Wi-fi (14%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Pune, Kolkata, Patna, Hyderabad, Mumbai, Delhi, Chennai, Durgapur, Shillong, Chhindwāra, New Delhi, Malappuram, Ahmedabad, Pathanāmthitta, and Guwahati.
| City | Problem Type | Report Time |
|---|---|---|
 Pune
|
Internet | 23 minutes ago |
|
Kolkata
|
Internet | 30 minutes ago |
|
Patna
|
Internet | 34 minutes ago |
|
Patna
|
Internet | 45 minutes ago |
|
Hyderabad
|
Internet | 46 minutes ago |
|
Mumbai
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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SAMPRIT DAS (@SAMPRITDAS007) reported@TRAI yes it is....@reliancejio @reliancejiocare My 100 Mbps Jio AirFiber plan is still giving me just 16–23 Mbps. My service request was reopened with a promised resolution but nothing has been fixed. Complaints keep getting closed/reopened without any actual resolution.
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Vivek Sharma (@VivekShharmaiin) reported@reliancejio @JioCare 4G/5G network is very poor in Narayanpur, Jaipur, Banka, Bihar. Complained several times, but the issue remains unresolved. Please take action.
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Harish Bhargav (@Harish__75) reportedPlease fix the network problem, it is a big problem.@JioCare @reliancejio
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Shiv Barnwal (@BarnawalShiv) reported@JioCare It's like you keep talking and we keep listening. But this way my problem won't be solved. For the past 3-4 days, you've been saying to find a solution & haven't found that solution yet. I need a clear & direct answer now to fix my problem without listening to empty promises #jio
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Devesh Tripathi (@devesh_Ayodhya) reported@TRAI Data is too slow in our villages. We pay 5H and getting speed of 3H @reliancejio totally scam huge penalty should be imposed on them.
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Jayant Gupta (@Jayanttgupta) reported@JioCare SR00002NGN7C complaint unresolved since 10 days, jio’s engineer fails to visit according to appointment time slot and reschedules it according to his own convenience without my permission. Pathetic service. Will take this matter up with consumer court.
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जय माँ भारती 🇮🇳 (@Shaan7755) reported@JioCare @reliancejio when are you people going to resolve the issue
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Sudhir Singh Chouhan (@sudhir1043) reportedPaying 5G speed internet service but getting 2G network speed all time. @JioCare @reliancejio
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Deepak Pandey (@mrpandeydeepak) reported@JioCare As per your reply is have send you messg privately and also service request has been raised but your all engineers are soo much busy and also having mobile network issue and internet problem..
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IndiaGeoTrade₹ 🇮🇳 (@IndiaGeoTrader) reported@JioCare — Service Request SR00003E3GDZ has been closed three times without a single technician visit or even a proper call to me. My request is simple: shift the JioFiber cable passing through a neighbouring plot where construction is underway and could damage the cable.
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Saddam Husain (@python_saddam) reported@reliancejio @RelianceJioCare @JioCare Care Really frustrated with JioFiber. I’m paying for 100 Mbps, but getting just 20–35 Mbps. This is happening across multiple devices and is seriously impacting my work as a software engineer. Cloud connections and terminal sessions are constantly affected. I’ve called support multiple times and spoken to 5–10 executives, but nobody is actually resolving the problem. Everyone just repeats, “Your router is healthy.” I didn’t call to hear whether the router is healthy. I called because the service I’m paying for is not working properly. I’ve already wasted around an hour on support calls, including calls being disconnected without a resolution. Please fix this issue, or I’ll discontinue JioFiber.
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Dibyajyoti sahoo (@dibya8093) reported@JioCare i am experienceing too slow INTERNET speed inside my home... Please call me back
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Raju.Burra (@Rajuburra26) reported@JioCare @TRAI @JioCare it has been completed 25 days but no resolution provided till now, if there no resolution will approach consumer court.
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Krishna Thakur (@KrishAlpha7) reported@Equity_investr @reliancejio @airtelindia I am waiting since 2 year last 10 year i am using jio but now service became worst
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Gunjan Mehta (@Gunjan_2706) reported@JioCare @reliancejio This is absolutely shameful. You charge customers every month without fail, but when you fail to provide the service, suddenly there is no accountability This is how you shouldn't treat the customers...
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Deb Kumar Giri (@Deb_Kumar_Giri) reportedJioFiber has been down for 1–2 days with no proper response or resolution. This is not the first time—just 2 months ago, a similar issue took 10 days to resolve. This repeated negligence and poor customer support is unacceptable. Please resolve it urgently. @reliancejio @JioCare
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Shankar das (@Shankardasblog1) reported@JioCare Just received your executive call he told me device not dispatched from head office. After waiting 10 days he told me we reject your order and process the for refund. What a service 👏 👌
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Indian (@avinashgbhosale) reported@JioCare @reliancejio Instead of focusing plan prices, focus on network quality Otherwise we need to focus on porting #jio #networkDown
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Apex Predator (@ramuv10) reported@JioCare It's been 8 days I have complained , recharged 10000 freedom plan but still old plan is not discontinued and your customer care person behaviour issue also not resolved @TRAI @reliancejio
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Sundar Krishnadu (@Sundar_Krishnad) reported@JioCare Service outage happened on 12th Aug and resolved on 18th August
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Chinmay Pujari715 (@pujarichinmay7) reported@JioCare @reliancejio @JioMart_Support 🤬🤬🤬🤬 Wtf is wrong with your internet . Either provide the service or give a refund instead .
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Martin (@MartinMRM34) reported@reliancejio dont feel happy coz your worst! my second sim is JIO. Atleast airtel loads something but you 😖 @TRAI
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speedster009 (@unbiasedtruth23) reported@jitendraverma__ @JioCare I compared data usage by both airtel and jio while on airtel it was more expensive bht on jio I couldn't understand how the hell my data ended so early same 2gb per day as on airtel. Damn this duopoly.
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chaitanya chinta (@chintachaitanya) reported@TRAI Forget about slow internet. Most of the times there is no network coverage and imagine a situation you will have to make an emergency call and service doesn't respond... And @reliancejio @JioCare ask for detailed location, time, scenarios, situations. But never service improved
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dodo (@0neInMany) reported@jitendraverma__ @JioCare Force your phone to use only 5g network
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Viren Arora (@Virenarorabh) reported@JioCare @reliancejio Absolutely no 5G network coverage at Uttam Nagar, Madhaupur, Uttar Pradesh. Despite repeated complaints and troubleshooting, devices fail to catch 5G. A large user base here is suffering. Please resolve urgently or we will port out.
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पंडित अनमोल अग्निहोत्री (@anmolpandit011) reported4G connectivity issue has been resolved, but 5G service is still not available in our village. Kindly provide 5G coverage/service in our area as well. The complaint may please be kept open until complete network coverage, including 5G, is provided. @reliancejio @JioCare
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Bharat (@bharatdevra) reported@JioCare My home fiber internet is down for 3 days. I'm trying to contact you to to rasise a complaint but unable to connect over phone we no option in application. Somehow able to raise a SR through app yesterday but no response so far. What kind of pathetic services is this?
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Aman Singh (@ykykaman) reported@deepp2108 @JioCare I changed from jio to Airtel cause they weren't listening...everytime I would call...they would just say ...the work is in progress we will soon have solution
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Shiv Barnwal (@BarnawalShiv) reported@imOpmeena @reliancejio @JioCare I'm also facing the same problem.