Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 21: Problems at Reliance Jio
Reliance Jio is having issues since 01:50 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (61%)
- Wi-fi (16%)
- Phone (11%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Jamshedpur, Agra, Vadodara, Latur, Delhi, Thiruvananthapuram, Bhopal, Guwahati, New Delhi, Kolkata, Chhindwāra, Pune, Chennai, Patna, and Lucknow.
| City | Problem Type | Report Time |
|---|---|---|
 Jamshedpur
|
Wi-fi | 3 hours ago |
|
Agra
|
Wi-fi | 5 hours ago |
|
Vadodara
|
Wi-fi | 6 hours ago |
|
Latur
|
Internet | 8 hours ago |
|
Delhi
|
Internet | 9 hours ago |
|
Thiruvananthapuram
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Venkata Sandeep Gona (@SandeepRaoGona) reported@JioCare From the date of the successful installation in your system we are unable to use the services. Technical hasn't informed us as well. 2 days have been lost already without the usage of service. I need my date of activation on service resume date
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RJ (@rishi_jhun) reported@JioCare It’s not working for me I’ve tried that method
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rajesh kajla (@KAJLABRAVO) reported@JioCare Plz do not take Jio Fiber connection. They treat customer like garbage. it would be sheer harassment I had lodged a complaint on 18/4/2026 vide Service request No.SR000033V2M3 to Jio Fiber no resolution even after 2 days Clear cut case of monopoly and unfair trade
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Shivang (@vats_jshivang) reported@JioCare What exactly is the “barring date” here? My service was prepaid till 20 April and I was told “no dues” at the time of cancellation (14 April). So how can there be any pending charges before this so-called barring date?
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Nikhil Raul (@nikhiluraul) reported@JioCare I am sick and tired of raising service tickets to your incompetent team who has not bothered to send an engineer once in last 3 complaints and I got closure messages that issue is resolved ,I am going to ensure that my entire area business is lost by you guys . Pathetic
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MOHiT (@criccrazyMOHiT) reported@reliancejio hy it's been more than 48 hours but my problem is not solve please solve this sir I m using jio since last 7-8 years what are u doing help me call me
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PRASHANT SHUKLA (@PRASHANT_SHU91) reported@JioCare I am waiting and still waiting for a month ...why its too long to simply resolve an issue, you can provide a link on my mail to claim my reward benefit. As committed by your senior executive that the issue gets resolved in a week.
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Aniket Choudhary (@Aniket_x_95) reported@JioCare 1.8591706082 2.Continue from past 48 hours in regular intervals. Now also my internet is not working properly. 3. Any social media or even speed test is .10 mbps
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vikash sharma (@OneVikashSharma) reported@JioCare NO0001CSTDYU order number for jio new connection has been done on 10th of this month i have paid rent as well There is no way to complaint i want a refund and would like to cancel this
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Mujahid Alom (@Mujahid_along0) reported@JioCare @Airtel_Presence Please help me to port from this **** @ViCustomerCare
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Anoop Garg (@ganoop92) reported@JioCare my no is not working I am not able to recd the call and not able to call also.
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gopal agarwal (@gopalag15663297) reported@JioMart_Support sent me a DEFECTIVE product and promised refund of Rs.101.28 by 22nd April (Complaint: 776678080288) — still NOT credited! Is this how you treat customers? My registration Mobile number 6350074008 @reliancejio #JioMart #ConsumerRights #Scam
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Gururaj (@Gururaj_bhat_br) reported@ganesdukka @JioCare Ganesh even in here your issue will not be resolved. They will open ticket and close it after 12 hours and this will happen in loop where each and every social media handlers reply same above thing
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Akshay Bhatt (@AkshayBhat92765) reported@JioCare Who has cancelled this order, becausebi didn't. This all is happening at your end only. I am simply waiting a response on my connection restoration under your relocation service request for the last 6 days
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🅲🅷🅰🆂🅷🅼🅴 🅱🅰🅳🅳🅾🅾🆁 (@ImChashmish) reportedStreaming the IPL on @JioHotstar using a @reliancejio AirFiber. And my God, the speed sucks donkey d*ck! Anything above 15 CR viewers for a live game, and it's a f*cking nightmare of an experience!
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Amrit Thiara (@myselfamrit) reported@JioCare From last 21 days i am pleading for the installation and now for refund. Your team member fooled me by taking 2200 in cash and paying 1200 for my booking. This will surely not help jio to build their customer base. Please do the needful so that i can get my 2200 cash back. Plz
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Ashok Samanta (@theashoksamanta) reported@JioCare “Within few days” is the same line I’ve been hearing for the last 6 years and nothing has changed. @JioCare keeps closing complaints and making false promises while the network is still unusable. This is not service, this is negligence and a complete waste of money.
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Royal Cina (@RoyalCina) reported@JioCare I was asking since 2 years to install a network and now due to your network issue some one is in critical condition. What a pathetic service you are providing ****. Congrats you made someone's day so bad that they are gonna remember it their life.
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faizan khan (@faizankhanstmt) reported@JioCare My JioAirFiber is still not working even after ODU replacement. Device is connected to tower (RSSI -56 dBm, Associated) but no internet. It is clearly a backend issue – no public IP is being assigned (only 192.168/169.254). Please fix provisioning/DHCP from your
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Jasse Creations (@jasse_creations) reported@bsnl_care @CMDBSNL 5 complaints. Zero resolution. Not wasting more time — porting to @reliancejio . At least they provide network, not excuses.
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Sneha Sarda (@SnehaSarda10) reported@JioCare This is highly unprofessional of you people. We have raised service request against our set top box since Saturday but no action has been taken yet. I have called customer care numerous times and they have fixed reply: We will update by message.
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Sanjay Dagra (@SanjayDagra) reported@JioCare your 5g network worst network of world Even BSNL 2g is better than your 5g.. I want to.portout so refund my money
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Nisit shah (@nisit_shah) reported@JioCare SR00002KLV7O raised at 9:50 AM for internet issue. Engineer visit promised 5–6 PM, but no one visited till 7 PM & no update. Multiple calls, only vague responses. Extremely poor service impacting my work. Resolve ASAP #Jio #PoorService
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Nikhil Raul (@nikhiluraul) reported@JioCare @JioCare you guys are only bothered about payments service is not at all important only want people's money , I have highlighted the network teams problem to your team so many time still no one is interested in resolving this
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Akshay Bhatt (@AkshayBhat92765) reported@JioCare 6 days have passed to make things right, is it right for you or right for customer not able to use your service since last 6 days. Still the problem is not resolved...God knows where to complain??
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Suman Sarkar (@suman0602) reported@reliancejio Jio Air Fiber service request no SR0000330LM3. Issue not Solved. Please do some need full action as earlier as possible.
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Mohammad Iqbal (@mid_iqbal) reported@reliancejio I am from Srinagar J&K I am facing 5g issues, frequently my device shift from 5g to 4g all around the Srinagar area. Please look into the matter
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RJ (@rishi_jhun) reported@JioCare You are repeating the same thing my issue is not getting solved
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Biky_das (@Bikydas09719438) reporteddon't use Jio sim ... As per my humble request 🙏🙏 Jio team trying to fixed 5g network stable on my location But Still don't fixed @JioCare
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Filmy Mundaa (@filmy_mundaa) reportedMy Jio SIM is registered in my late father in law’s name. My phone was stolen and I need help retrieving the same number. What’s the process to get a replacement SIM? @reliancejio please assist.