Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 21: Problems at Reliance Jio
Reliance Jio is having issues since 08:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (65%)
- Wi-fi (15%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Panaji, Chhindwāra, Srinagar, Delhi, Bhopal, Jalandhar, Nashik, Pune, Vadodara, Ahmedabad, Nagpur, Jaipur, New Delhi, Kolkata, and Kanpur.
| City | Problem Type | Report Time |
|---|---|---|
 Panaji
|
Internet | 13 minutes ago |
|
Chhindwāra
|
Internet | 6 hours ago |
|
Srinagar
|
Internet | 6 hours ago |
|
Delhi
|
Total Blackout | 6 hours ago |
|
Delhi
|
Total Blackout | 7 hours ago |
|
Delhi
|
Internet | 8 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Madhu kiran Arja (@ccdsiu) reported@JioCare @JioCare Because he is no longer available, no one visits for the service request, and my scheduled appointment gets delayed by days or even weeks until a new engineer is assigned.
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Gaurav (@gravyhravi) reportedrepresentative spoke to me. As a paying customer, I expect respectful communication and a genuine effort to resolve my issue. I request @JioCare to look into this matter, arrange a replacement for the faulty remote if required, and ensure better customer service. Kindly resolve
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Khanak N (@Khanak_N) reported@JioCare Hello @JioCare . . What is the status of my service request for new connection? I haven't yet recieved any update from engineering team for installation of the Jio air fibre connection. Please look into it
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Gursimranjit Singh (@gursimranjit) reported@JioCare It has been one and a half hours since you suggested I will receive SMS with the engineer visit details. I have still not received anything. Note that the original engineer visit time as per service request ticket was 10 AM this morning.
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BRAJESH GIRWAN (@bngirwan) reported@JioCare Then why this offer is showing to existing customer..?? It is only way Jio is making people fool.. @JioCare @dot_
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चौ• सत्येन्द्र कुमार यदुविर (@Satyend72092414) reported@JioCare For the past 5 months, you’ve only been escalating my issue. Despite showing my bank statement, you falsely claim my money was refunded on May 5, 2026. This is causing me immense mental harassment. Refund my money immediately, or I will be forced to take legal action.
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Prashant Kikani (@PrashantKikani) reported@JioCare Rescheduled yesterday. No engineer today. No call. No update. Just endless waiting. If Jio cannot honor its own service appointments, why promise them in the first place? This is a complete failure of customer support. #JioFiber #WorstService
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Sunil Bagde (@BagdeSunil) reported@JioCare moderate rain in Sanpada Navi Mumbai and your network have become weak in sector 9. Please find some lasting solution.
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Chandra (@chandra20dec85) reported@JioCare 6+ months. Voucher Generated ✅ Redeemed ✅ Service Request Created ✅ Installation ❌ Customer Support ❌ Resolution ❌ Still paying ₹599 every month. Is this the level of service Jio provides? @reliancejio
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Sarajit Banik (@SarajitBanik1) reported@JioCare New AirFiber (15 Jul) is already a nightmare. Unstable internet, Jio Join not working delayed/rescheduled visits poor support. PIN 735218. Earlier you asked me to DM but there was no real resolution. Same in 5G congestion issue too. Please stop generic replies and fix it
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Adv. Apoorv dubey (@apoorvduvey) reported@JioCare No resolution no refund it's so ridiculous thing to me
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Sarajit Banik (@SarajitBanik1) reported@JioCare I've shared all details, screenshots and evidence via DM. Please read the complete context instead of sending another generic reply. If you truly want to help, review everything first and then take appropriate action. We need only better service nothing else.
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Always Gham (@eatwatchact) reported@JioCare services are the WORST. I have had wifi for three days now. No explanation just apologies for the inconveniences. Y'all are realy the worst.
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Kundan Sukase (@sukase_kundan_5) reportedHi Jio team, I recently subscribed to your Jio Airfiber service. But my installation is not progressing. Even Mr Atul is not responding now (+91 79770 78395). If this is not taken seriously, i am happy to cancel and take back my money. @JioCare
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A concerned citizen (@Kaelvi_Question) reported@JioCare Brilliant response Jio. Please continue this till you loose all customers. You don't offer proper service knowing that the customer has prepaid in advance and can't switch ISP? What about hours for which connectivity is lost? @jagograhakjago
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Kaif khan (@Kaifkhan214) reported@JioCare Nothing is being resolved. I am only being misled and made to run around. Despite repeatedly explaining the issue, no proper action has been taken to solve my problem.
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Vibha Agarwala (@VibhaAgarwala) reported@JioCare Keep making the customer sending you details and DO NOTHING. ZERO CUSTOMER SERVICE FROM Jio
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Rahul Dhanak (@RahulDhanak19) reported@reliancejio @JioCare I'm from sankalp art jewelry mumbai zaveri bazar from last 1 week I m facing Wi-Fi issue I can't do my office work your area person not taking this matter seriously. my service Request Number ES000002HZXR This request is showing resolve even nobody visited
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Adv.Er.Ajit Dhanraj Tara Patil. (@AjiTPatiL0902) reportedNoooo network from almost 7 pm Jio PIN CODE 425001 Jalgaon Maharashtra @reliancejio @JioCare #jiodown
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Denovo (@denovodev) reported@happyneerajkp @JioCare > An apology without action loses its value. Customers don't just want updates—they want resolution. Fast ownership builds trust; endless escalation erodes it.
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Subramania Athithan (@rsathithan) reported@JioCare What kind of customer support are you. letting us follow up for a month and not responding properly at all and now not knowing which plan I'm in..finally no interest to complete my requst. such a poor customer support. i dont need your plan and offerings anymore.. disconnect pls
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Sandeep Chaudhary (@sandeep91802633) reported@JioCare @JioCare Instead of repeatedly saying “there was no delay in resolution,” please explain how a customer being without a paid internet service for 6 days does not qualify as a delay. If 6 days is not a delay according to Jio, then what is?
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Shubham (@Shubham02_03) reported15+ days. No resolution despite repeated calls, emails, and follow-ups. Only bot replies and false assurances. I've now filed a formal complaint with @jagograhakjago (Docket No. 9765478). @JioCare @reliancejio, I hope this finally gets resolved.
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Sarajit Banik (@SarajitBanik1) reported@JioCare @JioCare I've shared all details, screenshots and evidence via DM. Please read the complete context instead of sending another generic reply. If you truly want to help, review everything first and then take appropriate action. We need only better service nothing else.
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Vibha Agarwala (@VibhaAgarwala) reported@JioCare I love this response. Jio is asking the client to send them the number of Jio's own engineer! It's clear they have no idea of what they are doing. How will they help the client. Their social media team is obviously all hogwash!!
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Venkateswarlu R (@venkatr2k) reported@JioCare Broadband service with online complaint is very poor, ur manager shiva tmresponded well
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vijayakumar (@itzvijays) reported@JioCare Even though the customer service affected for more than 20 days, you will bill the customer. This is what your guidelines saying. Great guidelines.
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Akash Deep (@akashdeepn) reported@JioCare Dear Customer, We are happy to inform you that your JioAirFiber Service Request no. SR00003BO0UJ has been addressed. We have identified and resolved the technical concern at our end, hence the scheduled engineer visit is not required. Kindly re-start your router and try connectin
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Sadain🇮🇳❤️ (@SadainShahid) reportedHey @JioCare, I recharged with a plan that includes a @JioHotstar subscription, but I still can't access JioHotstar. It keeps asking me to upgrade my plan instead of activating the included subscription. Please resolve this issue. #Jio #JioHotstar
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Vibha Agarwala (@VibhaAgarwala) reported@JioCare Lies, lies, lies. Repeating a lie doesn't make it the truth. Basically you haven't sent one person to check in 4 days and to avoid responsibility Jio is shifting the blame to non-existent cable operators. I REPEAT....THE PROBLEM IS INTERNAL!!!!