Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 28: Problems at Reliance Jio
Reliance Jio is having issues since 12:30 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (62%)
- Wi-fi (17%)
- Phone (10%)
- Total Blackout (8%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Guwahati, Kolkata, Varanasi, Mumbai, Pune, Imphal, Cochin, Delhi, Pathanāmthitta, Patna, Indore, Bengaluru, Coimbatore, Ahmedabad, and Hyderabad.
| City | Problem Type | Report Time |
|---|---|---|
 Guwahati
|
Wi-fi | 3 hours ago |
|
Kolkata
|
Phone | 5 hours ago |
|
Varanasi
|
Internet | 6 hours ago |
|
Mumbai
|
Internet | 6 hours ago |
|
Pune
|
Internet | 7 hours ago |
|
Imphal
|
Phone | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
-
Mayur Bansal (@mayur_bansal_17) reported@JioCare please train your call center staff, they are not following any SOPs. Wasted my 15 mins with a call centre representative, Aarti, for jio fibre internet related issue. She could even tell the SR current status property. Please review call recording #badcustomerservice
-
John Johnson (@JohnJoh03171804) reportedAC from Reliance Digital (20 Apr, delivered 22 Apr). Installation pending since 23 Apr. Multiple calls, CEO emails, X response taken but no action. Daily false EOD promises. Poor service. @RelainceDigital @RelainceSupport @reliancejio
-
surender (@surusanju) reported@JioCare Dear Customer, Refund has been initiated for your JioFiber Order no NO0001CS1OTY and will be auto credited to the original payment mode within 7 business days. We look forward to serving you in future. Team JioFiber
-
Jigar (@Jigar199_) reported@JioCare Internet has not been working since morning. I raised a complaint and was told resolution in 5 hr 44 mins. Now it's night and still no fix. If you cannot provide service, refund my recharge amount or I will port to Airtel.
-
siva reddy (@Gurukunduri4646) reported@JioCare but no one has contacted me or visited my location. This clearly shows lack of coordination and false commitments from your team. I need a clear resolution NOW: Provide exact installation date & time (not generic replies)OR Cancel my connection and process full refund immediately
-
Diksha Jain (@DikshaJ09779221) reported@JioCare Your reply down satisfy. Please call me, I have mentioned my contact details in the dm
-
Raman kehar (@RamanKehar) reported@reliancejio @Akash_Ambani @_MukeshAmbani sir really disappointed the service level we received from your team Gurgaon my father is bid admirer of sir Dhiru bhai Ambani never expect this worst service level leaving jio connection and join Airtel for my whole family
-
Vinny (@im_in_ur_heart_) reported@JioCare has one of the worst customer support especially when it comes to air fibre issues nobody is letting me lodge an official complaint wrote mail, called customer care but no update, now I am thinking of moving to Airtel. Worst support jio
-
Prithvi (@gprithvi114) reported@reliancejio @JioCare This has been going on for weeks now and there’s still no fix. We’re paying full price for a service that barely works. It’s honestly ridiculous that connectivity has become this unreliable. If this isn’t resolved soon, switching to another provider is the only option left.
-
Mohit (@dilsemohit) reported@JioCare Prakash ths jst fooling arnd ur cstmers i hVe been complaining since 5 days nd choose multiple times the slots besides the available slots engineer came 1 nd he went bck nd said i hv removed it from my id mke a fresh complaint..and since thn i am struggling is ths hw thing wrk?
-
R S SHEKHAWAT (@_RoyalShekhawat) reported@JioCare My experience with the service is completely unsatisfactory. Thanks JIO for not providing the service on designated time duration even after charges taken from the customer and not resolving the issues. No response. No communication with customer via call.
-
Maneesh Sharma (@maneesh137) reported@JioCare Stop fooling me Tanya. And @reliancejio pleas ask these representatives to stop using this auto reply. Its irritating. I know you guys can never resolve my issue. Just reply here doesn’t solve anything
-
Indian 🇮🇳🇮🇳 (@VVindia2008) reportedI purchase plan Rs. 899. But I don't get unlimited 5G. Kindly solve this problem. @JioCare
-
uttam k patidar (@uttampatidar) reported@JioCare Repeated same responses every time. Issue still not resolved even after claimed engineer visit. Only asking for more time without action is not acceptable. Provide a clear resolution and timeline immediately. @JioCare @reliancejio
-
MdShafeeqk (@MdShafeeqk) reported11 days or not having internet .. have lost track of how many complaints I have registered.. pathetic service .. bunch of jokers at the customer care !! #jio @JioCare @reliancejio #jiodown #jioscam
-
murali kumar (@muralikumar99) reported@JioCare Hi @JioCare and Tanushka, any update on this? Already 15 days crossed, multiple times shared snapshots and no call or no resolution from your end
-
Yash Raj (@Yashyr916) reported@JioCare My time was 3:15 to 4:15 still no one is there to resolve the issue what a great service @JioCare @jio_fiber
-
Bhavin Chavda (@BhavinChawda11) reported@JioCare Still my issue not resolved.
-
Karthick Dharmarajan (@Mailtokarthick) reported@JioCare If you care..contact me with meaning full update..if not consider one more customer down..
-
Karthick Dharmarajan (@Mailtokarthick) reported@JioCare Yet another automated message. i moved to other service provider..#jiodontcare
-
Royal king (@Abhishe38309881) reported@JioCare Always show of LTE tower 🗼. Internet not working properly 😭
-
Abhisek Sinha (@abhisek_4u) reported@JioCare +91-3331921609 Very poor connection during watching match or webseries.. from the day 1. intially it was prepaid connection but by misinterpreted I have been forced to take post paid and this problem starts.. even few apps r not working (as before jio plan)
-
Manoj Sharma Adv.. (@manojSh87607015) reported@JioCare my mobile no 9311514706. Network is so slow. Please do needful. As soon as possible.
-
Shawarma (@pundu2000) reported@JioCare Shut up stupid services
-
Dev™ (@DeV_V1803) reported@JioCare @TRAI @DoT_India Do not mark this as failed delivery. Either ensure delivery with a working contact within 24 hours or cancel the order and process refund immediately.
-
Chandraprakash (@gchandru86) reported@JioCare I am continuously getting interruptions with my jio fiber and so far the engineer visited twice and could resolve the issue and I dropped 2 emails last week and no reply from jio care. Are you guys still taking customer query or shut down ?
-
Mohit (@dilsemohit) reported@JioCare @jio_fiber i hv raised a complt. regard internet disruption nd low coverge frm the past 1 week complaint no SR00002KNRHO nd its been either closed by th engineer witout ny info or thy are not cming after i raised it again…and no engineer is assigned frm the past 3 days
-
Mohammed Qureshi (@MohammedQu54680) reported@SmileSg123 That’s frustrating, when you just expect basic SMS service abroad. My brother had the same issue managing packs for OTPs was a hassle. I suggested him to opt for @reliancejio on his next trip as they offer VoWiFi with no extra charges on incoming SMS and he thanks me for that🤪
-
Bhavin Chavda (@BhavinChawda11) reported@JioCare Do whatever you want to do but I want results soon otherwise, I am ready for legal action and please do not make such promises which you cannot fulfill. My experience so far is very bad.
-
Virendra dugar (@virukne76) reported@JioCare Dm is not working