Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 24: Problems at Reliance Jio
Reliance Jio is having issues since 05:10 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (62%)
- Wi-fi (17%)
- Phone (11%)
- Total Blackout (8%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Patna, Mumbai, Guwahati, Kolkata, Indore, New Delhi, Anantapur, Shillong, Ahmedabad, Hyderabad, Bhopal, Pune, Delhi, Ghāziābād, and Kanpur.
| City | Problem Type | Report Time |
|---|---|---|
 Kolkata
|
Internet | 3 minutes ago |
|
Guwahati
|
Internet | 5 minutes ago |
|
Patna
|
Internet | 45 minutes ago |
|
Patna
|
Phone | 53 minutes ago |
|
Mumbai
|
Internet | 2 hours ago |
|
Guwahati
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Akash Dhoni Krishnan (@DhoniKrishnan) reported@JioCare How?? U guys fooling customers by replying with bots and dont ever try to fix the issue.. How pathetic the customer support of jio is! None are really looking forward to fix the issue we are facing for more than a month! Process my compensation immediately!
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Traveller (@Gaurav_knp8896) reported@JioCare That is because the system did not allow to raise a complaint... Can you take this x thread as the base...
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MPS (@MPS171717) reported@JioCare You provide one of the most pathetic service in Indirapuram Ghaziabad..every month I raise multiple tickets…Shame on your management
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Soumyodip Thanadar (@iamsoumyodipT) reported@JioCare @reliancejio Dear Jio Team, I have not received any response yet, from your team. This is bad condition of your service experience. Already shared all details in DM, still no one reached me. Extremely disappointed.
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Satish (@satish_sat) reported@JioCare Please understand the issue before you reply. I didn't pay anything. I am just letting you know, how bad your customer service is. I can't explain you my experience again. If you guys really want to help, ask one of the agents who can clearly understand my issue to call.
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CA Anil Agrawal (@anilagrawalnav) reported@JioCare @JioCare , please advise the status of activation of JIO Fiber plan, more then 57 hours passed No resolution has been on my service request till time Please update urgently
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Reliance Industries Limited (@RIL_Updates) reported@reliancejio 21/n Q4 FY2025-26 Oil and Gas segment revenue at Rs 5,867 crore ($619 million), down 8.9% Y-o-Y, on account of lower gas price realisation in KGD6 and CBM and lower gas volume from the KGD6 field. EBITDA at Rs 4,195 crore ($442 million), down 18.1% Y-o-Y, as lower revenues were compounded by higher operating costs due to maintenance activity and government levies. Average KGD6 production for Q4 FY26: 25.2 MMSCMD of gas and ~17,310 bbl/day of oil/condensate. #RILresults
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sanjay sahil (@sanjaysahi28980) reported@JioCare I am a common citizen living in Jodhpur, Rajasthan. My JioFiber has not been working for the last 5 days. I filed a complaint, but there was no response. The engineer claimed that the customer (me) didn't pick up the call—it’s possible I missed it by mistake—but after that,
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Nikhil Jain (@nikhilchhajar) reportedSurprising to see @reliancejio (@JioCare ) has abysmally poor connectivity in Goa. Even at Airport region also But funny thing is @airtelindia is not that great too at patches in cities in Goa
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Code Memes (@code_memez) reportedHello @JioCare it's been 4 days today still not got the simcard nither any refund from your team. @jagograhakjago Please helpme in this. #help #needhelp #jio @reliancejio
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Sagar Pawar (@SagarPa32116021) reported@JioCare Shireen, I’ve been getting this same 'few hours' response for days. My speed is currently 2 Mbps and my MyJio app diagnostics show an 'Outside Home Outage'. Please rest (1/2)
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Manish Tiwari (@ManishT3587) reported@JioCare Nothing is helping here, again the given schedule passed no visit.... God Knows if you people are just trying to shut down the business or what? Great going keep up the worst work..
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Dr. Ayush Tripathi (@AyushTrip1) reported@JioCare Your team keeps giving the same response every time, but the issue is still unresolved. Calls are dropping frequently at night, making it impossible to communicate. Please provide a clear resolution instead of repeated delays. @JioCare @reliancejio
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Asutosh panda (@panda_asut9074) reported@JioCare Pls look at the issue raised it is been more frequent now..
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Thanos (@lavakumar47) reported@JioCare @reliancejio Your 4G, 5G and AirFiber (ODCPE) all are down from 5 days ping goes to 600+ from 20. And speeds are dead especially UL speed is 0Mbps unable to do gaming, video calls, messages. Kondrikarla 505325 Telangana. #JioAirFiber #JioDown #JioTrue5G
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Madhav Sarawagi (@madhav_060) reported@JioCare @JioCare pls refund the amount paid for installation been so long almost 2 week over still no reply no installation update waste of time. Already informed it's a commercial property need it urgently still such a worst follow up and response from your side.
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Vignesh Kumar N (@Vigneshkumar_NA) reported@JioCare For the past 2 consecutive days Internet is down . Air fibre service is poor at Mizoram University campus.
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Vishal 🇮🇳 (@TheVishalKay) reported@reliancejio is calling me and putting a recorded message of saying someone will talk to me . What kind of service is this @JioCare .
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RANGANATHAN S (@RanganathanSk) reported@JioCare SR00003414VN Dt Apr 21 not resolved - today time allotted for Ur Tech visit 2:30/3:30 but DID NOT attend No call from local team. Resolution assured within 24 hrs. 3½ days passed since complaint. No vague reply Do some thing. Mukesh Ambani interested in payment only? SHAME
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Ganesh Ch (@GaneshCh1183312) reported@JioCare As per our yesterdays conversation. The representative told me that she will call me by 7 pm. AS she said that the escalation will be resolved by 7 pm. But till now my problem is not resolved and I haven't recieved the call. Pls call me on num i pinged in inbox. Urgent
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swapna (@swapna0211) reported@JioCare not able to my issue resloved executive surya raj 086001 27873denied to resloved it
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alkoxy🏏vijay (@vijayalkoxy) reported@JioCare for the entire day i hardly cpupd get 5g ..don't why it happens on daily basis even being into a 5g zone...rubbish network
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UMA MAHESWARA RAO NALLADA (@Mahesh_nallada) reportedReally frustrated with Jio Fiber Frequent disconnections again and again making it impossible to use the internet properly This has become unacceptable Please stop these repeated issues and schedule a technician visit immediately to fix this permanently. Resolve it. Asap @JioCare
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Ras min (@Rasminji) reported@JioCare I have already done basic troubleshooting like charging, restarting phone, and changing location. Issue is still the same for last 2 days. Speed is only around 2 Mbps on 5G and videos are not playing properly. Please don’t give generic replies. Kindly check network
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Akshay Sadhukhan (@SadhukhanAkshay) reported@JioCare How much time needed? 6 months??I want to port my number another network.
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Sarav🍥 (@heysarav) reported@JioCare Another one hour gone by and there is no response yet... @reliancejio @reliancejio why don't you allow users to call the customer and register complaints?
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Kshitij Singh (@Kshitij94103536) reported@JioCare @JioCare @reliancejio I am facing the same issue again kindly connect over call
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Arnab Mallikᅠᅠᅠᅠᅠᅠᅠᅠᅠ (@alz_grateful) reported@JioCare As requested I have provided complete bank details along with my bank passbook. Kindly issue my refund on the account which I have shared with you in DM. Hope processed will be complete before 'REMINDER 3'. @JioCare
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DrATULGUPTA (@dratulgupta007) reported@JioCare Totally time pass No one resolve my problem Very very poor service
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Shrey Goyal (@GoyalShrey21971) reportedWhat a wonderful service by @JioCare after multiple calls to get a service scheduled, the service person is nowhere to found. It is already the end of week 2 after i made my first call. They don’t even bother to tell why the request has been cancelled it is your job to request.