Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 19: Problems at Reliance Jio
Reliance Jio is having issues since 07:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (65%)
- Wi-fi (15%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Chhindwāra, Chandrakona, Kolkata, Hyderabad, Gurgaon, Guwahati, New Delhi, Sūrat, Mumbai, Shiliguri, Bengaluru, Vadodara, Chennai, Bhubaneshwar, and Pune.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Total Blackout | 4 hours ago |
|
Chandrakona
|
Internet | 7 hours ago |
|
Kolkata
|
Internet | 7 hours ago |
|
Hyderabad
|
Total Blackout | 8 hours ago |
|
Gurgaon
|
Internet | 9 hours ago |
|
Guwahati
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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NKPatil (@NKPatil_) reported@JioCare My wifi is still not working
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chetak joshi (@ChetakJ) reported@JioCare Worst service Still no update only you guys sending generic messages @reliancejio @RIL_Updates
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Alpana Sinha (@alpana_sinhaa) reported1/2 Really disappointed wid d cx service. We requested a simple connection relocation, bt instead our account was deleted, our no now shows as unregistered, our device was collected, ₹1,200 was taken 4 installation, n nw we're being asked to pay again 4 relocation. @reliancejio
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Rudy 𐤊 (@Rudy14112222) reported@_MukeshAmbani upset with @JioCare your Field team removed fiber box without notice leaving me offline for nearly 2 days. I work US hours and depend on stable internet. Please provide a permanent backup solution, like AirFiber, while retaining my fiber, or I may have to switch.
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gautam (@ggauts_97) reported@JioCare How can you mark the service request SR00003BD175 as resolved when the issue is not resolved. I still haven’t got an engineer to check on it and Iam still without internet for 3 consecutive days. What a waste of time writing to you guys here.
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Mohd Gufran Barkati (@GUFRAN38429774) reported@JioCare Experiencing very slow internet speeds for the past two weeks in the Shaikpet area of Hyderabad, Telangana. The network has been extremely unstable, with frequent connectivity issues. Please look into this and resolve the issue as soon as possible.
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Pankaj Chhatre (@PankajChhatre) reported@JioCare I was missed on recharge 1 & half month, one of the jio employee on call threatened so bad like i made a crime by not recharging my number... I want to share her number & Want jio to taken strong action her.... Sharing her number on dm
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99% (@Bhargav8749) reported@JioCare Thank you, @JioCare.I have shared all the requested details via DM. This was a genuine one-digit typing mistake, and the wrong number belongs to a stranger.I kindly request you to look into my case and help with a refund.Looking forward to your support.
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Shekhcu (@Shekhcu) reported@JioCare please refund the amount to source. i am long time jio customer at different location from different number and jio share holder pls understand and refund 🙏
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W_E_N_O_X (@W_ENO_X) reported@just_tanyaaa @reliancejio @airtelindia VI we need you 🥰🥰 build good infra atleast in big cities and see how your customer base skyrockets
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Nikhil (@NikhilAragonda) reported@JioCare Yeah, the 4g signals strength of jio is the worst kindly update the same
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Vivek Sharma (@vivek_sharma09) reported@JioCare can you please help to find out the payment options settings in MyJio app... I am not able to find it...
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Mayank Dubey (@mayank_s_dubey) reported@JioCare, I request you to assign a senior manager to this case, contact me directly, investigate the affected cell site, and provide a permanent resolution. I am not the only affected user—the entire locality has been facing the same issue for months. (5/5) #RelianceJio #TRAI
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vishal gupta (@vishalgupt5955) reported@JioCare @JioCare I never cancelled my connection. I had asked for fixing wiring issue. But the person came and asked me to raise relocation request (for same address). I had paid more than 5000 initially for getting 300Mbps plan. After the relocation my plan was changed to 30Mbps.
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Umesh Dhuriya (@UDhuriya68240) reported@reliancejio Dear @JioCare, Whenever there is a power cut in the Vasai–Virar area, the Jio network goes down immediately. Please provide proper power backup at your towers to ensure uninterrupted network service.
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Umesh Dhuriya (@UDhuriya68240) reported@RelianceJio2 Dear @JioCare, Whenever there is a power cut in the Vasai–Virar area, the Jio network goes down immediately. Please provide proper power backup at your towers to ensure uninterrupted network service.
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nick (@Nick_N_Shah) reported@JioCare Sukhmeet i appreciate your kind words & help from your team. It's past 2+ months today still haven't received full refund yet & the reason 4 disconnection of fiber due to medical emergency didn't helped me but caused financial stress. I am hoping outcome in 1-2 days.
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Krish Agrawal (@KrishBargarh) reported@reliancejio as u have taken the decision to no longer allow unlimited 5g on hotspot. I kindly request to help me with the refund process.
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Vinod Yadav (@seriousvinod0) reported@JioCare Hey @JioCare guess what another day passed and still I'm having the same issue, what did i tell you, you guys are useless, it's been like this since 14th of July.
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Ssuresh patel (@Ssuresh31) reported@JioCare No calls , no responsibility from your side shows you are not putting enough efforts to resolve the issue. 4 days are long time if you do understand
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KÚMÀR (@GAKR98) reported@JioCare i have done dm to you. please resolve the problem
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Kannan Msd (@KannanMsdver2_0) reported@JioCare This delay is also affecting my OTT subscription (bundled with my ₹888 JioFiber plan), as the subscription requires the app to be launched on a Jio STB I am currently unable to access a service I am paying for very pathetic service from jio. Not giving stb for these many days.
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Shyam Kalaskar (@shyamRKalaskar) reported@JioCare It takes 5 days to resolve, thank you for quick service. And remove Marathi option from your customer care IVR, whenever I choose for marathi, it's connected with Hindi speaking executive then what is the purpose to "मराठी मध्ये सुरू ठेवण्याकरिता १ दाबा"
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Dinesh Kumar (@dineshkkumar_Er) reportedIts been 6 days!! Have never seen such a pathetic, ridiculous, shameless approach towards customer service by any company! If you can’t serve at least don’t take money in advance. Customers will have Atleast have option to look for substitutes @JioCare @reliancejio @DoT_India
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Mahesh Jambolia🇮🇳 (@MaheshJambolia) reported@JioCare I don't want your service and internet connection, I want refund of my money
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Neeraj Yadav (@iamneeraj2510) reported@JioCare i have booked for jio home in 11th july and paid the amount 2222rs but installation is not done yet. And there is no way to see tha installation date. Neither there is a way to connect your customer care.
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RAJASEKHAR (@xprajasekhar) reportedFacing extremely slow internet on Jio for the last 3–4 months. Raised multiple complaints, but every time I only get the same “optimization in progress” response. No real improvement at all. This is unacceptable service. Please resolve this issue permanently. @JioCare @TRAI
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Kalpesh rajyaguru (@Kalpeshrajyagur) reported@JioCare Hi, My issue still not resolved. Internet got disconnected after 10 min. Once again request you to raise ticket and arrange technical team to resolve this issue.
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Goku (@Nitinbisht2023) reported2. against such fraud companies who are dooming the customers and providing worst service. I think @TRAI should provide guidelines for action against fraud companies like @JioCare . internet not working since a week and what they tell is restart just to fool the customer #jio
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Rahane (@Rahane03) reportedOrdering you to take the box from my home(else ll throw n post video)& initiate prorata refund as "not resolved for 6 days & no call received".No restoration needed anymore @reliancejio.Made deal with @airtelindia.Complaint raised via NATIONAL CONSUMER HELPLINE already @JioCare