Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 12: Problems at Reliance Jio
Reliance Jio is having issues since 10:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (66%)
- Wi-fi (14%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Kolkata, Pune, New Delhi, Chhindwāra, Nashik, Indore, Ahmedabad, Mumbai, Bhopal, Delhi, Guwahati, Thiruvananthapuram, Vadodara, Ranchi, and Durgapur.
| City | Problem Type | Report Time |
|---|---|---|
 Kolkata
|
Internet | 53 minutes ago |
|
Pune
|
Internet | 2 hours ago |
|
New Delhi
|
Total Blackout | 2 hours ago |
|
Chhindwāra
|
Internet | 2 hours ago |
|
Nashik
|
Internet | 3 hours ago |
|
Indore
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Don Berba (@d0nberba) reportedWhat a great service!!!! You guys need to be ashamed of yourselfs🤦🤦🤦 @JioCare
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s_18 (@S181166018S) reported@Neend_Ki_Rani @JioCare Vi network sahi hai. Kuch bhi problem ho bs vi whatsapp care pe msg kr do next day problem solve. Mera low latency ka issue tha. Next sahi ho gya
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Sonu Singh (@SonuSingh2021) reported@Neend_Ki_Rani @JioCare I raise the concerned with Jio 3 years back for bad network and internet and till today they don't done anything I am also looking
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Dr. Aditya Parekh (@aditya_parekh) reported@JioCare If LRN is synonymous to request/complain number, it hasn't been shared from your end in the last 2+ months Regarding other details, your team has all records over email, including the registered number. Service no- 033 31816785. ORN : NO0001DVSFMG Pls track and update here.
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Rohith Reddy (@reddy_rohi79870) reported@JioCare No response and haven't got any call from anyone kindly help
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Pawan Singhla (@SinghlaPawan) reported@JioCare Please share the time when it will be restored, otherwise refund my amount. I'll install new internet service. Worst customer support #jiocare #jiofiber
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Rakesh ghai (@Rakeshghai10) reported@JioCare unacceptable service No internet for 3 days. Complained Aug 10, ticket issued, and an engineer visit was promised for the same day. Since then, you keep repeatedly delaying and changing the date and resolved today. Ticket ID: [Sr00003DQ707] #JioFiber #JioDown @JioCare
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Tejas Raman (@tejasraman4) reported@JioCare @JioCare Your reply is still not addressing the issue. Your own official policy says a standard recharge can be cancelled within 3 hours. I attempted cancellation within that window, but your app showed “not eligible for cancellation.” Please investigate this (1/2)
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Sanjeeb raj (@Sanjeebraj3844) reported@JioCare It has been 13 days since I filed my complaint, but there has been no progress on it to date. You should be ashamed of yourselves for providing such terrible service.
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.., (@theunrealbenz) reportedIt’s been more than 24 hours of registering complaint and no engineer has been assigned till now. What kind of service provider are you if you are not providing any service at all? @JioCare
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@Dharamshi Patel (@Dhamu2710) reported@JioCare Complete 5G network blackout again today across SRY Layout! No signal indoors or outdoors. Work is completely disrupted. Please inspect the local tower and resolve this outage immediately. Location: SRY Layout
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Jerry Narang (@JerryNarang) reported@JioCare @reliancejio I’ve been reporting a connectivity issue since yesterday morning, but the app keeps putting my request on hold and asking me to reschedule every time. No resolution, no proper support—just repeated rescheduling. Really disappointing service experience.
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Haz (@ridddleculous) reported@JioCare my wifi is still not working and it's been 2 weeks since I recharged. Your customer care kept telling me that it's gonna start working in 4 hours 2 weeks ago. I will personally make sure no one I know gets it
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Devendra Singh Khokhar (@kumard1958) reported@JioCare Jiofibre company working to cheat customers by any way what they launch plan but never fulfill commitment and adding T V subscription without set box as per plan
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Akshay Ray (@AkshayyRai) reported@reliancejio All of your customer service people seem to be literally illiterate. I ordered a sim, cancelled it the same day, now delivery person is forcing delivery. Some of your people say they've cancelled it, some say "ask delivery person". Order# NO00015IT81B REFUND ME!!
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Prakash (@SaiprakashChun2) reportedHey @JioCare & @reliancejio — absolutely fed up with this pathetic service! As a JioAirFiber customer in my area, I'm currently getting zero signals and complete radio silence from your support team. #JioAirFiber #JioDown #PoorService
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satyenkumar (@niteshkumar0786) reported@JioCare @reliancejio I am facing very poor Jio 5G internet speed in my area. Although 5G is showing on my phone, the internet speed is extremely slow and the network signal is also weak. Please check 5G network 🛜 in my area #Jio5G #JioCare #NetworkIssue
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RItesh Maheshwari (@chandakritesh23) reported@reliancejio I ported my No. from BSNL to Jio and received the new Jio SIM, but there has been no network/service for a week. Customer care keeps saying activation will take some time, but there is still no resolution. Very disappointed. Plz resolve this urgently. #Jio #JioCare
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Umang Zala (@umangzala_) reported@JioCare what a pathetic service you have. My SIM suddenly stopped, reason no one knows even jio guy. They asked me to get new sim or eSIM. Both needs @Aadhaar_Care Aadhaar biometrics which is blocked too because of OTP. Why did you stop my sim? Resolve now! It’s urgent. @TRAI
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Avinash (@AshKvr90) reported@JioCare service is getting pretty bad from past 24 hours my internet is down no response to ticket no ETA.
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Parashurama (@SantoshKbs) reported@JioCare from past many days I am getting telemarketing calls especially from @Bajaj_Finserv agents using 10 digit regular mobile number any number of complaints are not resolving it I get almost 10-12 calls a day . It is very annoying and disturbing to my office work kindly take note and act strictly against the complaint raised on your MyJio app @TRAI
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NIRMAL JAIN🇮🇳 (@NIRMAL456) reported@JioCare Hi Team, I have applied for jiofiber wifi and jiohome last week.. Its been 5 days and yet the installation is not completed.. Can we expect a better customer service.. Order id is NO0001F1NOO8
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Subham Routray 🇮🇳 (@i_msubham_) reportedWorst service experience with Jio sofar. Jio keeps taking customers' money, but the network and internet service are practically nonexistent. Calls don't connect, and data is unusable. Paying for a service that doesn't work is simply unacceptable. @JioCare @reliancejio @DoT_India
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Mr. Perfect (@iam2_Perfect) reported@Neend_Ki_Rani @JioCare worst jio services in my area too.
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क्षितिज (@Super_Illusion_) reported@JioCare No 5G network coverage. Help
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Pawan Singhla (@SinghlaPawan) reported@JioCare Then why is your customer support contact not reachable?
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Pulkit Kochar (@kocharpulkit) reported@JioCare i registered for JioHome wifi service, the employee made me pay before hand and was supposed to come by 10 am and since then he has not been picking up my call
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Gunjan Mehta (@Gunjan_2706) reported@JioCare Check the DM. They are saying that service engineer will arrive on 18th August... This is not acceptable at all... What do we do for 1 week without internet...?? Will you give us extra 10 days...?? Will you refund the money...??
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Pravin Prajapati (@Pravin3892) reported@JioCare I am facing huge network issue in my location in ahmedabad area. 5G network but still internet now working properly in mobile phones also call connectivity also bad. Can you help or portability is better solution.
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Dr.Zahoor Ahmad Lone (@Zahurlone) reported@JioCare Dear sir this is 5th day, dont you have any ethics . Despite my 60-70 calls no solution has been provide. Even yesterday evening I was promised it will be resolved in 8 Hrs by some higher official