Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 22: Problems at Reliance Jio
Reliance Jio is having issues since 05:10 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (67%)
- Wi-fi (14%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Kanpur, Delhi, Hyderabad, Dhanbād, Bhopal, Chhindwāra, New Delhi, Dehra Dūn, Pune, Kolkata, Bhubaneshwar, Kohima, Lucknow, Patna, and Āsansol.
| City | Problem Type | Report Time |
|---|---|---|
 Kanpur
|
Internet | 2 hours ago |
|
Delhi
|
Internet | 3 hours ago |
|
Hyderabad
|
Internet | 3 hours ago |
|
Dhanbād
|
Internet | 4 hours ago |
|
Bhopal
|
Internet | 5 hours ago |
|
Delhi
|
Internet | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Sagar Ramanuj (@SagarRamanuj_) reported@JioCare my payment in your system and provide me with the correct ORN number associated with this transaction. I should not be repeatedly asked to provide an ORN that was never given to me in the first place. Please check the transaction from your end and provide the correct ORN.
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Siddharth Srivastava (@siddharth_twt) reported@JioCare No update from Jio yet, no engineer assigned yet, now even unable to talk to customer support Really pathetic
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Akshay Verma 🇮🇳 (@__akshayverma) reportedDear @JioCare, from last 2 hours my Jio sim is showing No service, tried to restart but still no service.
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jagdish maithani (@jagdishmaithani) reported@JioCare @reliancejio I have reopened this request two times. I am waiting with patience for last 4 months. I have spent hours on Automated Customer Care Calls and talking to executive, also sent emails. Kindly refund my balance amount or adjust in my existing JioFiber account. I am still a customer.
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𓂆 Mohammad Shoib 𓂆 (@MohammadSh62143) reported@reliancejio Absolutely Disgraceful Service Why is your 5G network so ridiculously slow despite charging customers for a “premium” service? I had an extremely important meeting today, and I missed it because of your pathetic network. You have absolutely no shame charging people full price for a service that barely works when it actually matters. If your network is this unreliable, what exactly are you charging us for? And then you have the audacity to send agents around asking people to port their numbers to your network. Fix your own pathetic service first before trying to steal customers from other providers. This isn’t just poor service. It is embarrassing, unacceptable, and a complete waste of customers’ money. Do you people even have any idea how badly your network can affect someone’s work and important commitments? Take your “5G” marketing somewhere else and first learn how to provide the service you are already charging people for. Absolutely disgraceful.
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Shashank.Yadav (@SHASHANKYADAV_2) reported@reliancejio @reliancejio Many days have passed, but my Jio network problem is still not resolved despite multiple complaints. The network is either unavailable or hardly usable, seriously affecting my ongoing exams and studies. Please take immediate action and resolve this issue permanently.
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Rupesh Garg 🇮🇳 (@rupesh_garg2002) reported@JioCare @JioCare When did I ever tell you my router wasn't showing a Green LED? It has been green since day one. The issue is 1–2 Mbps on my 30 Mbps plan. Either provide my official complaint number and resolve it, or come and take your dabba router. Enough is enough.
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Vikas Suryavamshi 🌞 (@Vhikasa5) reportedDear @JioCare I have paid for Jio Home connection 2 days back. Your representative has promised me that the connection will be initiated within 48 hours of the payment but no one contacted me or no any connection provided to me. @reliancejio #customer #internet
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Siddharth patel (@siddharth_p222) reported@reliancejio @JioCare There is a Jio tower right in front of my home, and I have already a Jio 5G Postpaid connection. However, the network is extremely poor—my phone keeps showing 4G, and the internet speed suddenly becomes unusable. #jio
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Atique Uz Zaman (@TheATiQUE) reported@JioCare @reliancejio @reliancejioCare Your representative has now called me and clearly refused installation at my address, stating that JioAirFiber cannot be installed here. I have already paid ₹2,222. Please either install the connection or cancel my order and refund the full amount
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Sagar Ramanuj (@SagarRamanuj_) reported@JioCare Thank you, Navin, At least you have given a proper response by informing me that you are forwarding my issue to the concerned team. Until now, I was receiving the same repetitive responses again and again. I hope that my issue will now be properly investigated and resolved
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ARUN (@iamm_arun) reportedHi @JioCare I tried to contact your customer care executive regarding my service request Call not connected
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Shashank.Yadav (@SHASHANKYADAV_2) reported@reliancejio The Jio network is either unavailable or hardly usable, which is seriously affecting my studies and exams. I have already raised multiple complaints, but the issue remains unresolved. Please look into this urgently and provide an immediate and permanent solution.
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Kuldeep Tiwari (@Kuldeep42252153) reported@JioCare 5000 people are waiting for you all over 24 hour please install a new mobile network tower in our area।
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Rish (@RishabhHegde) reportedIt's ludicrous to note the amount of times our @JioCare internet keeps dropping or getting disconnected every month even after their supposed upgrade and repair. Such a poor service provider with the WORST customer service and want to charge a premium
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Arvind Dangi🇮🇳 (@IamARdangi) reported@JioCare I tried everything not working
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Subhashree Sahoo (@Subhashree50520) reported@BBCBreaking @reliancejio your petrol products & issues of Eastern Indian governance over auto drivers behaviour & deadlock look for Mishra folks targeting MH IT people after targeting Delhi, BGLR & Bengal auto union with hate propagation. @Malabartweets
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ଡାଃ ସୈାରଭ (@sauravmishra191) reported@JioCare @reliancejio @JioCare they don't even care to address a situation. Customer service at its very best.
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Sagar Ramanuj (@SagarRamanuj_) reported@JioCare I am extremely disappointed with Jio. You never provided me with any ORN/LRN number for this payment,yet you keep asking me to provide it.I have already shared my bank statement and the screenshot of the UPI payment with you.Instead of using the transaction details provided by me
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Sushant Sinha (@SSinha10206) reported@jiocare again network problem
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shailesh parekh (@svparekh10) reportedSir, jio connection not avlbe in our tower...airtel already present...why yr team silent..not working.. @reliancejio
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Amit Kumar Singh 🇮🇳 (@amitkrsng) reported@JioCare Rate please 🙏 new connection... Because my Airtel Wi-Fi is not working properly so please I want change my ISP.
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Tahir Mansuri (@tahirmansuri_) reported@JioCare I am sorry that I missed the call. please call me back or please give me a time frame within which the issue should be resolved. Just escalating doesnt help as you guys have been escalating abortively for last 2 weeks.
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SaNDEEP DIXIT (@thesandeepdixit) reported@airtelindia worst 5G network service in India. They take money for 5G unlimited but could not provide it and @airtelindia customer care saying they are working to rollout 5G services in delhi. What a joke! @reliancejio is much better in 5G unlimited service
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பார்வையாளன் (@Indian130cr) reported@reliancejio My JioFiber internet is not working. The LOS light is blinking red, and there is no internet on both Wi-Fi and the Jio Set-Top Box. I have already restarted the router and run diagnostics, but the issue is still not resolved. Please check @reliancejio
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Sameer Husain Mulani (@sam_rocker007) reported@JioCare It's been 10-11 days since I am facing service outage. I have recharged for a month, now I am not even sure if I can use JioFiber service for this month or not. For the days I have been patient, someone might even have repaired under se opic fiber cables and restored services.
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Kunal jha (@Kunaljh70528107) reported@JioCare This is the fifth time of raising service request.
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G@MBLER (@GMBLER1996) reported@JioCare timeline, or concrete action. I paid the booking amount on 13 August and have followed up continuously, yet the issue remains unresolved. Kindly provide the SR/Complaint number, share the current status and confirm the expected resolution time. If this continues without (2/3).
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Sandip Paul (@sandippaul) reportedFacing horrible network issues with @airtelindia for months now. Raised complaints multiple times, no resolution. Trying to port to @JioCare but Airtel is refusing to release my number. Need immediate escalation. #AirtelSupport #PortabilityDenied
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Ram N M (@rammansawala) reported@jio_fiber I requested to transfer connections on 18 today was the ETA but without visiting my request is on hold stating false reasons. I request to resolve by tomorrow or return my money, I'll cancel the connection Poor Service from Jio Fiber @JioCare