Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 2: Problems at Reliance Jio
Reliance Jio is having issues since 12:10 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (65%)
- Wi-fi (17%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Karnāl, Haridwar, Madhupur, Thiruvananthapuram, Nagpur, Aurangabad, Chhindwāra, New Delhi, Varanasi, Bengaluru, Dehra Dūn, Hyderabad, Warangal, Dimāpur, and Meerut.
| City | Problem Type | Report Time |
|---|---|---|
 Karnāl
|
Internet | 1 hour ago |
|
Haridwar
|
Phone | 1 hour ago |
|
Madhupur
|
Internet | 2 hours ago |
|
Thiruvananthapuram
|
Wi-fi | 2 hours ago |
|
Nagpur
|
Internet | 2 hours ago |
|
Aurangabad
|
Wi-fi | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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SIDDHARTH (@SID_ODIALIVE) reported@JioCare plz hire some customer care who is knowledgeable . a local shop help to debug the issue of jiofon sim pack and he corrected. ur team have useless bunch sitting in social media and not doing any help, i've escalated this matter to state head of Odisha that I didnt get any help
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SHIVAM GOYAL (@ShivamGoyal_j) reported@JioCare my frd having mobile number 9238806490 not working and my frd going to Jio office and they want 100 rupee bribe to restart sim my alternative number 9303333010 My Pin code office 476229
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𝑻𝒉𝒆 𝑷𝒉𝒂𝒓𝒎𝒂𝒄𝒐𝒕𝒉𝒆𝒓𝒂𝒑𝒚 𝑫𝒐𝒄𝒕𝒐𝒓 (@ThePharmD_Doc) reported@JioCare Where the F is your Engineer and Manager. It's the next day at 11 AM now and no installation and no cancellation either. Your manager isn't responding to the calls. @_MukeshAmbani is this the quality of service expected from @JioCare
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Gautam kumar (@gautamnit) reported@JioCare @JioCare the issue is still not resolved please guide me through the steps to disconnect my air fiber connection. I tried calling 18008969999 to disconnect but no option is available
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इन्द्र प्रताप मिश्र (@indra464748) reportedNetwork , connectivity सब बहुत खराब स्थिति में हैं Do something or number will be Port to another service provider @JioCare @reliancejio
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𝑻𝒉𝒆 𝑷𝒉𝒂𝒓𝒎𝒂𝒄𝒐𝒕𝒉𝒆𝒓𝒂𝒑𝒚 𝑫𝒐𝒄𝒕𝒐𝒓 (@ThePharmD_Doc) reported@JioCare @JioCare It is now the next day after 11 AM. Neither has my Jio AirFiber been installed nor has my cancellation request been processed. Despite multiple follow-ups, the local manager is not responding. Need an immediate resolution on Service Request SR000039YK4V.
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𝕸𝖆𝖉𝖗𝖆𝖘𝖎 🇮🇳 (@thenameisaiyar) reported@JioCare It's day 7 no internet **** you jio
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🪁kite ghosh babu (@AmritGhosh64821) reported@reliancejio @JioCare @JioCare Incredible! While I'm still struggling to get my mobile number reactivated, my JioFiber connection has now been disconnected as well. Instead of resolving one issue, you've created another. Is this how Jio treats its customers?
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Zara (@zarahertz) reported@1ntelligent1nv @JioCare @reliancejio "will escalate further" is telco code for ticket closed and forgotten. relocation cancels with no reason logged means the process itself is broken, support is just the messenger
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MOHAMMAD Zahid (@zahidfayaz5) reported@reliancejio First give proper services to your land networks then go for satellite, worst network which we people have seen.
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Curious Engineer (@arpan_koiraa) reported@JioCare JioCare I am still waiting for my AirFiber relocation (Cease Order: CO0001T5AF2D). I paid ₹1200 on June 26, yet no technician has visited my location. My service is suspended and my work is suffering. Please provide an immediate resolution.
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jeetendra nigam (@jeetendranigam) reported@JioCare Nothing changed – low power issue from the backend, and the team is not responding. what is the issue?
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Saurabh singh (@saurabhs0607) reported@JioCare No one in your team is responding, what kind of **** is this? Should add one day to my current plan since I am not able to use the paid service.
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🪁kite ghosh babu (@AmritGhosh64821) reported@JioCare honestly if my issue is not resolved I will put out all the email requests, screen shots with other relevant proofs... Is this how you treat your customers??
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Dr INDRAMANI MAHANTA (@IndramaniDr) reported@reliancejio @JioCare calls, use mobile internet, or access other essential Jio services properly. This has caused significant inconvenience to all the residents of our area. We, therefore, sincerely request you to take immediate action and resolve this network issue at the earliest by restoring
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Niraj Gupta (@NirajGu16674268) reportedI received a refund confirmation on 9 June, but as of 2 July, I still haven’t received my refund. This has been a very disappointing experience. Please resolve this issue and process my refund immediately. Order ID: N00001DPL1FS @reliancejio @MukeshAmbani #JioFiber
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Priyadarshan (@Priyadarshan85) reported@JioCare I have been without a working JioFiber connection since last night. I raised a support request with the Jio customer support team yesterday. This morning, the assigned technician called me only to inform me that he had been sent to my old installation address,
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Mukes_Pragada 🇮🇳 (@MGDinesh4) reported@JioCare R u robot? After 7 years we got the same reply, disappointed because @reliancejio didn't do anything on the ground for better basic services. I request once you check your network team's degree It's true or fake because 7 years a long time and your team didn't do anything
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Ashish (@ashus_bro) reported@JioCare @reliancejio continued on 1 July and 2 July. Every single customer care representative gave me the same scripted response: "Please wait 96 hours." SR00003A0MY7 (2.)
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Rajeev T (@rj_rajeev12) reported@reliancejio I am still waiting for an answer and for my refund.. its been more than 1.5 month now.. Refund of INR 807 is still pending. I am asked to DM every now and then.. no resolution at all
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Hɪϻⱥns🅷u (@Himanshudbg01) reported@JioCare More than 24 hours, still no action. No one has visited our area. The entire locality is suffering from this network issue for a long time. Please resolve it permanently. @JioCare @reliancejio #IssueNotResolved #JioNetwork #Darbhanga
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Mirza Zaheer Baig (@baigmz) reported@reliancejio Hi I paid Rs. 2000 in my Jio account, now requesting to adjust the same in my plan. I called the customer care 7 times and emailed three times, but no action is being taken for 91-4035808448
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Venkat Ankam 🏃♂️ (@ActivistAnkam) reported@reliancejio @JioCare @jagograhakjago Poor customer service. Multiple times called and created service requests. Zero action. Sent an email & got automated response only. Waste of time, money and energy. Nobody at Jio has any clue. Nobody is accountable. Stay away from Jio.
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Pranaynagre (@Pranaynagre1) reported@JioCare When will I get my jio sim I purchased on Monday FROM JIO APP. They said within 24 hrs delivery executive will call you and deliver but after 3 days No call No order tracking available. Is this the way you give service.also done advance recharge @reliancejio
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Rajeev T (@rj_rajeev12) reported@reliancejio I am still waiting for an answer and for my refund.. its been more than 1.5 month now.. Refund of INR 807 is still pending. I am asked to DM every now and then.. no resolution at all
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Kartikraut (@Kartikr99732499) reported@JioCare Village saratha Post dhaka p.s dhaka East Champaran pin code 845412 . landmark saratha khairwa road. The tower is always close due to when power cut off and they sell all the diesel and we face many problems so you should take action against them
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Siddharth Jadhav (@jsiddharth11) reported@JioCare @RelianceJio My service request SR000038BWLT was raised on June 13 and the deadline was June 20, 2026 yet my issue is STILL not resolved and I have NOT received my refund amount! This is completely unacceptable. When will you take accountability? #JioFail #ConsumerRights
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Ravindra pandey (@ravindrapmzp) reportedIt’s been 10 days since I booked my Jio AirFiber , but it still hasn't installed. There is no update or support regarding this. Please look into this urgently and get it installed as soon as possible. Order Number:NO0001E6VVGC @JioCare @reliancejio #JioAirFiber #CustomerService
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வைஷ்ணு இந்திரா (@vaishnu_dev) reported@JioCare Already sent it when the same problem occurred before. Look at the DM.
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Mukes_Pragada 🇮🇳 (@MGDinesh4) reported@JioCare We were Service Request no. SR000039UYIT & without resolution your team closed.