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Reliance Jio

Reliance Jio service status: outage reports and connection issues

Why is my Reliance Jio service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

Full Outage Map

Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

July 8: Problems at Reliance Jio

Reliance Jio is having issues since 01:10 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

  • 65% Internet (65%)
  • 16% Wi-fi (16%)
  • 9% Phone (9%)
  • 7% Total Blackout (7%)
  • 3% E-mail (3%)
  • 1% TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Sūrat, Ludhiāna, Ahmedabad, Mumbai, Pune, New Delhi, Lucknow, Kolhāpur, Nagpur, Vadodara, Chhindwāra, Guwahati, Jaipur, Kolkata, and Tiruchirappalli.

CityProblem TypeReport Time
Sūrat Internet 56 minutes ago
Ludhiāna Internet 1 hour ago
Sūrat Total Blackout 1 hour ago
Ahmedabad Internet 1 hour ago
Mumbai Total Blackout 1 hour ago
Pune Internet 2 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

  • MyIndusIndBank
    IndusInd Bank (@MyIndusIndBank) reported

    @SinghNarayan01 @JioCare @UnionBankTweets Dear Customer, We request you to kindly coordinate with Jio Customer Care Service for further assistance regarding your concern, as the issue appears to be related to the telecom service provider. For any banking-related assistance from IndusInd Bank, please feel free to (1/2)

  • NicknameRambo
    Ñomadic_Rämßo (@NicknameRambo) reported

    Hi @reliancejio there is network halt in my area. Please do something

  • SnghVnt
    vineeta singh (@SnghVnt) reported

    @JioCare @JIOAIRFIBERIN After multiple complaints there is no resolution and ticket is closed without it. What a pathetic service you are providing to you customer.

  • jigarmchhaya
    Jigar M Chhaya (@jigarmchhaya) reported

    @JioCare Please disconnect jio connections if you have. Surrender it and try another provider. Their customer care is ****. I am trying since last 3 days including their appellate authority, they are totally dumb. No response. I bet you, try, you will see. Leave JIO

  • AhirWarriors
    𝖕𝖔𝖑𝖎𝖙𝖎𝖈𝖆𝖑 (@AhirWarriors) reported

    Dear @JioCare, this is how you treat loyal customers? I raised multiple relocation requests for my JioFiber connection, but every time it was cancelled without resolution. Now I’m being asked to pay for a service I couldn’t even use. I’ve shared my address, 1/2

  • ikritika
    Kritika Sharma (@ikritika) reported

    @JioCare Bad Bad Bad Service. Broadband down since yesterday, no response from the team. I’m only doing this via app. Customer care number doesn’t work. Technician was supposed to come at 11 today and automatically sends me a message that I rescheduled/put on hold…

  • narawane
    Satyajit (@narawane) reported

    @JioCare Engineer refused service

  • Ajeet281094
    The_Red_Cap_27 (@Ajeet281094) reported

    Dear @JioCare @reliancejio Despite sharing all required details & repeatedly requesting disconnection of my JioFiber connection,it is still active and a new bill has been generated. This is harassment of customers.Disconnect my connection immediately and cancel the wrongful bill.

  • shrawan1965
    shrawan kumar (@shrawan1965) reported

    @JioCare But I want a refund. Because I already booked Airtel fiber and airtel's wifi expert reached within 3 hour and my wifi connection is almost done @Airtel_Presence @airtelindia So please provide me my refund. Your fiber service and your engineer is very bad and not any response

  • Himanshudbg01
    Hɪϻⱥns🅷u (@Himanshudbg01) reported

    @JioCare @JioCare 8 days and still no action. No engineer visited. During every power cut, network and internet stop for hours in Kabraghat, Ward 7, Darbhanga. Please provide a resolution timeline instead of repeated assurances.

  • vansh__03
    Vansh Bhardwaj (@vansh__03) reported

    @JioCare @JioCare @reliancejio Despite repeated follow-ups, my issue remains unresolved. My installation was cancelled by your team, and now there is complete silence. This shows poor customer service. I’ll be filing a consumer complaint and claiming compensation. Order ID: CO0001T7XSZH

  • Vijay_Baraskar
    Vijay Baraskar (@Vijay_Baraskar) reported

    @JioCare @JioCare Urgent. My eSIM was deleted during a phone transfer. I’m in the UK & my Indian banking is blocked. Your team refuses to re-issue the eSIM QR code, demanding an Indian Passport. As an OCI holder, I don't have one—my UK passport + OCI card are my legal ID. Please escalate!

  • Sukanta75203107
    Sukanta Sen (@Sukanta75203107) reported

    @JioCare There is well planned way of blocking customer to reach customer care. Deployed chatbot with limited options to select. And when open service request exists call ends with automated reply. Total nonsense to harrass customer.

  • SurendraLodhwal
    Surendra Lodhwal (@SurendraLodhwal) reported

    Hello sir @reliancejio In my Area 5g network not working jaipur pratap nagar sector 29 302022 What's is the issue

  • AnkitTi25041909
    Ankit Tiwari (@AnkitTi25041909) reported

    The worst service I ever experienced with jio , I paid my money two days before for air fibre they just call me for payment, I do payment then none call no msg will be came from them and not installed. I call they don't pick. It's very "feeling cheated. Guys plz do. @JioCare

  • bhaguramdadrwa1
    Bhagu Ram Dadarwal (@bhaguramdadrwa1) reported

    @JioCare @reliancejio I booked a new JioAirFiber connection, but the assigned installation executive has stopped responding completely. No calls are answered and the installation has been delayed without any update. Please intervene and resolve this issue.

  • InfidelZionist
    Infidel Zionist (@InfidelZionist) reported

    @JioCare I have responded with all the details but still no help. And your technician's phone is switched off. After taking payment you'll play hide and seek is it?

  • desiindiann
    Amit (@desiindiann) reported

    @JioCare Bdw, i'm not asking you to solve the issue, its just that you can go ahead with refund of unused 1 months so that i can opt for AirtelXstream since they don't get affected by EXTREAM weather conditions. Take a stand

  • ParagJain80
    Parag Jain (@ParagJain80) reported

    @JioCare you have still not responded to my issue. been more than 4 days. @reliancejio @jagograhakjago

  • nitulk
    nitul ojha (@nitulk) reported

    @WeAreVasai @airtelindia Airtel is working only yesterday in morning till evening it had issues, rest of the time reception was ok. But @reliancejio is down since 3 days no updates, no network till now. Emergencies reveal quality service provider.

  • mehulshyani
    mehul (@mehulshyani) reported

    @JioCare so does your engineer not help me with cable fault with concealed wiring within my home which was actually done by Jio ? Service request id: SR00003AFVWX

  • tapashnath
    TAPASH NATH (@tapashnath) reported

    @JioCare Shubham ground Jio staff is trying to sell a new connection. FYI . And I am in apartment where min 400 Jio connection is there and my relocation is only two floor down in the same building . Please escalate . I am trying to relocate from 27th June

  • Brijesh06991328
    Brijesh Gupta (@Brijesh06991328) reported

    @Space_STQ @JioCare @reliancejio 3 class service

  • ratdon
    Chinmaya Mohini (@ratdon) reported

    @JioCare And where can I track that service request? How did you create a service request without asking my details?

  • TamimManiyar
    Tamim Maniyar (@TamimManiyar) reported

    We paying for 200 mbps plan on xtream fibre location Hyderabad shaikpet 500008 from last month internrt not even giving 50 mbps all the time server down for maintenance or other xcuses I have postpaid planning to change into jio only for this reason @reliancejio @Airtel_Presence

  • jainanki26
    Bharatiya (@jainanki26) reported

    @JioCare SR00003AIPDX this is the service request number.

  • awake_indi
    Awake Indian (@awake_indi) reported

    Dear @TRAI what is your lookout for the @JioCare who do not give the proper service despite multile request and complain regarding the slow internet. Their customer executive is not giving the complaint id for further escalation. What to do. @GoI_MeitY where will the consumer go?

  • SaurabhKParikh
    Saurabh Parikh (@SaurabhKParikh) reported

    @shailen92540177 @JioCare I waited 10 days, cancelled the connection, and I'm still chasing my refund. Different executives give different answers every time. There seems to be no consistency in the support process. @JioCare

  • NimishaArora3
    Nimisha Arora (@NimishaArora3) reported

    @JioCare @reliancejio I would like to complaint against Devender mobile number 9717266148 He has misbehaved with us and told us false things that there is no slot..he even had the audacity to block us...now I hv to suspend him and extend my plan for 10 days

  • shailesh8199
    Shailesh Bhosale (@shailesh8199) reported

    @JioCare @JioCare @reliancejio "We've forwarded your details" is not a resolution. It's been days with no call, no request, no update. Please provide the AirFiber request date and installation timeline, or officially confirm that you cannot provide the service. #JioAirFiber