Reliance Jio service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

• Internet (65%)
• Wi-fi (15%)
• Phone (9%)
• Total Blackout (7%)
• E-mail (3%)
• TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Kanpur, Guwahati, Mumbai, Jaipur, Chhindwāra, Durgapur, Imphal, Dhanbād, Mohali, Salem, Bengaluru, Pune, Agartala, Dimāpur, and Dārjiling.

City	Problem Type	Report Time
Kanpur	Internet	1 hour ago
Mumbai	Internet	2 hours ago
Jaipur	Internet	2 hours ago
Chhindwāra	Internet	2 hours ago
Durgapur	Phone	3 hours ago
Chhindwāra	Internet	3 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vivek bhargava (@Vivekbh89041763) reported 2 minutes ago

  @airtelindia As usual poor quality AIRTEL BROAD BAND Service. Net down three times in 20 days in Hyderabad under pincode 500010. Incompetent Technical support team . @reliancejio

• 
  Kumar Lalit (@lk4383) reported 5 minutes ago

  @JioCare Since 12th July, all you've done is make sweet promises while conveniently ignoring a genuine customer complaint. Words are cheap—stop talking and start delivering real results on the ground.

• 
  Shivani Saxena (@Sahdevshivani7) reported 6 minutes ago

  @IndianSoldier86 @Indian_Analyzer @reliancejio Should be 100 crores. All the parties can contribute and pay 10 crores easily, AAP already has Khalistanis support.

• 
  Varsh (@Varshjain_1) reported 7 minutes ago

  @Lawyer_Kalpana @JioCare Ported the Jio number finally. Was just waiting for Plan expiry. And luckily there was only one number. However, it will not matter at all to Jio in the most populous corrupt country with only 3 service providers and an inefficient legal system.

• 
  🌟Rakesh Vaishnav Bairagi (@Rakeshbairagi53) reported 12 minutes ago

  @reliancejio @JioCare it's been 6 months, 5G dur ki baat he, 4G bhi nhi chal rha, kabhi bhi network chale jatey hai apne aap, or daily ye hota he If you can't handle customers & regions then tell us we will shift to another network, It's 2026 & we r not even getting decent 4G

• 
  Avinash (@avinash_ks) reported 12 minutes ago

  Dear @JioCare, I am experiencing significant voice calling issues at my residence over the past week, including voice muting, crackling, and dropped calls. Need your help in resolving this matter.

• 
  Kimat Panigrahi (@Kimat_Panigrahi) reported 16 minutes ago

  @reliancejio @JioCare Please check and resolve this issue as soon as possible.

• 
  Chandan (@Chandan_Daksha) reported 19 minutes ago

  @JioCare what happened, it's been 4 years now, I have raised multiple incidents where internet is not at all working. Even we can't make a payment. What's the progress to fix it

• 
  Er. Rahul Ranjan (@RahulRa35294681) reported 20 minutes ago

  @JioCare Should I expect the solution asap or at least advise/ confirm me to switch??

• 
  Rakesh (@Pinku1302) reported 20 minutes ago

  @reliancejio @JioCare from last 7 days internet is not working and 3 times complain raised #3BDUL1 no proper response from #jio no resolution as of now. I have not installed it for showcase it was my mistake to choose #bloody_jio. I should not recharge it for next 90 days.

• 
  Sandeep Chaudhary (@sandeep91802633) reported 23 minutes ago

  @JioCare If there was no delay, why did it take 6 days to send a technician for a 10-minute fix? Please explain this contradiction instead of sending template replies. I am asking for accountability, not apologies.

• 
  ™ (@arabicaah) reported 23 minutes ago

  @JioCare I don't see why you need my home address, when the problem is faced in PANJIM CITY AND SURROUNDING AREAS

• 
  Chandra_Official (@Chandrakiranrao) reported 26 minutes ago

  @JioCare Hope you did not clearly understand the problem, i have not received any 2nd home connection STB not installed but its getting charged, and also no executive is reaching me out to address and also as explained customer executives are disconnecting.

• 
  Dead_Poet (@Dead_Poetme) reported 26 minutes ago

  Absolute blackout! @reliancejio service in Kadipani, Gujarat is completely down. Networks vanish frequently, sometimes for 6-7 hours straight. Is anyone auditing the tower locations? Possible irregularities like DG diesel mismanagement need urgent investigation. @JioCare

• 
  क्षत्रिय (@sunnykshatriya) reported 27 minutes ago

  @JioCare @reliancejio Wifi is not working and I have runned diagnostic multiple times Pls resolve

• 
  Vinod Yadav (@seriousvinod0) reported 27 minutes ago

  @JioCare I have been patience for a week but I don't think I am going to get the resolution of my issue.

• 
  Dead_Poet (@Dead_Poetme) reported 29 minutes ago

  Take this seriously, @JioCare. Order your local administration to investigate the root cause immediately. We need strict administration and a permanent fix. @reliancejio

• 
  Sahil Koli (@sahilkoli05) reported 32 minutes ago

  @JioCare @reliancejio @JioCare still no resolution is provided and your staff is acting like **** about this situation. Look into it and resolve the issue ASAP!

• 
  Abinashh (@thisisabinash) reported 35 minutes ago

  @JioCare Just false talk....no one contacted, no resolution..

• 
  Rajveer (@rajveersingh165) reported 37 minutes ago

  @jitendraverma__ @JioCare @airtelindia At every controversy people threaten to “switch” the network but no one actually does that.

• 
  Mayank Dubey (@mayank_s_dubey) reported 39 minutes ago

  How shameless are you, @JioCare ? Despite paying for our recharge every month, you take no accountability and don’t treat customer complaints seriously. You haven’t registered a single complaint properly, haven’t acknowledged the service fault, and now you’re not even responding.

• 
  Sandeep Chaudhary (@sandeep91802633) reported 42 minutes ago

  I expect: ✅ A clear explanation for the unnecessary one-week delay. ✅ Compensation for the 6 days during which I paid for a service that was unavailable. I hope Jio takes accountability instead of sending automated replies. @JioCare @reliancejio #JioFiber #JioCare

• 
  Bijal (@bijald) reported 44 minutes ago

  @JioCare Absolutely appalled by the level of service. I raised a JioFiber relocation request on 16 July. Today is 20 July and not a single person has even come to collect the set-top box, despite charging me ₹1,200 upfront. What’s worse is your customer support is practically inaccessible. Your toll-free number traps customers in endless IVR loops with no option to speak to a human, and chat support is nothing more than canned responses with no accountability. You’ve taken my money but failed to deliver the service. This is unacceptable. If this isn’t resolved immediately, I’ll have no option but to escalate the matter with consumer authorities and share my experience publicly. Resolve this today. #JioFiber #JioCare #CustomerService

• 
  Shivaanand Chand (@chand_shivanand) reported 45 minutes ago

  @JioCare @reliancejio Regarding JioFixedVoice No - +912235580199 ( Request No - SR00002MOHC2 ); The new issue I have identified is that almost your entire customer support and field service appear to be outsourced. Because of this, there is a huge communication gap, and this is the main reason we have been suffering for the last one and a half months. We have repeatedly raised complaints through emails, social media posts, and phone calls. However, you do not even provide a proper contact number where customers can speak to a responsible officer. Every time we contact someone, we are connected to a different person who has no knowledge of the previous discussions. The issue is very simple. My customer account was originally authorized for two set-top boxes. Suddenly, one of the set-top boxes got blocked. Your representatives are now saying that the serial number of that set-top box is not available in your records. But that set-top box was installed by your own technicians, not by me. I certainly did not manufacture or install it myself. Because your staff keeps changing due to outsourcing, every new representative simply says that the system does not show the details and therefore they cannot help. That is not the customer’s fault. If your own installation team failed to update your records, the responsibility lies entirely with your organization. To avoid further delay, I even agreed to pay whatever charges were required. Yesterday, I received an email from your team with a UPI payment link, and I made the payment immediately. However, today I again received a call asking me to provide the serial number of the set-top box that needs to be replaced. I had already shared those details earlier. Now I am again being told that the replacement cannot be processed because the serial number is not available in your system. This is exactly why I have repeatedly requested that my case be assigned to one responsible officer from your Customer Care or Grievance Cell. I have also requested the name and contact number of such an officer, but even that has not been provided. Everything appears to be outsourced, and unfortunately there seems to be no ownership or accountability. My case is very straightforward. For many years, I have been using a single connection with two authorized set-top boxes and regularly paying for the same subscription, including Wi-Fi and all associated services. Suddenly, one of the two set-top boxes stopped working and was blocked. I have already paid the required charges for its replacement. I am only requesting that the blocked set-top box be replaced. If your records do not contain the details of the old set-top box, that is because it was installed by your own representatives and not by me. Your internal record-keeping issues cannot be used as a reason to deny or delay service to a genuine customer. I request you to resolve this matter immediately. I have already been made to suffer unnecessary inconvenience for the last one and a half months. Please take ownership of this case and ensure that the replacement of the blocked set-top box is completed without any further delay.

• 
  Vinod Yadav (@seriousvinod0) reported 46 minutes ago

  @JioCare @JioCare Please explain to me I have been using Jio Fibre for more than last one year and now I am being told to switch to Airfibre or they won't fix my issue. What am I supposed to do? And let me remind you I complained for internet issue on 14th of July. Still no resolution.

• 
  Aakash Das (@aakashkes) reported 47 minutes ago

  @reliancejio @JioCare @_MukeshAmbani Guys 3 days, u people not sending technician, shame on you, what a pathetic service, your local executive also doesn't respond No.- 7104350845

• 
  Gursimranjit Singh (@gursimranjit) reported 48 minutes ago

  @JioCare It has been one and a half hours since you suggested I will receive SMS with the engineer visit details. I have still not received anything. Note that the original engineer visit time as per service request ticket was 10 AM this morning.

• 
  Chandan (@Chandan_Daksha) reported 52 minutes ago

  @JioCare Now in chat your associates are asking the same details that i habe shared multiple times, why don't you tell that what have you done my reported incident, where in Noida extension your 5G service is working, why are you making fool

• 
  Soubhagya (@soubhagya_earth) reported 56 minutes ago

  @JioCare shame on this level of customer service. you happly collected the payment, completed KYC, and then disappeared. its been 6 days, not a single call, not a single update and customer care is nothing but an useless IVR loop. visited the jio store only to hear: "there is no stock... wait for 15-17 days. your money will be refunded automatically." if there is no stock, why r u accepting bookings, collecting payments and completing KYC? why make customers block their money as well as time for weeks without any service? this is not a delay. this is a complete failure of customer services. either prvide the service immediately or refund the amt. i expect a solution, not another automated response.

• 
  My Views (@IGaganReddy2000) reported 59 minutes ago

  @reliancejio @reliancejio @JioCare This is the worst thing to cap Jio Air Fiber users with a FUP cap of 1000 GB...!!! It's not ideal now,provide unlimited data or something else...!!! Please do the needful.