Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 18: Problems at Reliance Jio
Reliance Jio is having issues since 08:50 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (63%)
- Wi-fi (17%)
- Phone (10%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Nagpur, Guwahati, Malappuram, New Delhi, Agra, Morādābād, Hyderabad, Kalyān, Bānposh, Jodhpur, Bhubaneshwar, Chhindwāra, Dhanbād, Pune, and Kanpur.
| City | Problem Type | Report Time |
|---|---|---|
 Nagpur
|
Internet | 2 hours ago |
|
Guwahati
|
Wi-fi | 2 hours ago |
|
Malappuram
|
Wi-fi | 3 hours ago |
|
New Delhi
|
Phone | 4 hours ago |
|
Agra
|
Internet | 4 hours ago |
|
Morādābād
|
Wi-fi | 5 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Sumith 𝕏 (@Sumithoff) reported@JioCare My JioFiber installation is delayed for many days. Order Ref ID: 200714270 Location: Kallupalam near Marthandam, Kanyakumari – 629158 Registered Mobile: 9360814946 No response in DM. Please escalate this issue and arrange installation urgently.
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Subho 🇮🇳 (@sierra_bravo12) reported@JioCare, Jiofiber services down in my location for the past 3 days. Will it resolved by today or shall I switch to @airtelindia
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your_worst_nightmare (@sevtamatarface) reported@JioCare Listen here you nincompoops. It has been a FULL DAY but I am still not getting Internet inspite of recharging it. Either FIX THIS or REFUND MY MONEY !! #badcustomerservice #jio
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Ikrar (@mr_ikrar_) reported@JioCare I am paying for services but not getting them. Who will compensate for this loss? My time is wasted, and my days are ruined. Will you refund my recharge amount, or extend my validity for the days I didn't get proper service.
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Subhash Bhati (@SubhashBhatiRJ) reportedMy Jio AirFiber is still not working and there is no proper resolution yet. Service Request No: SR00002L6OSI has already been raised, but the issue continues. Very disappointed with the service. Please resolve this urgently. @JioCare @reliancejio #JioAirFiber
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Anonymous (@NaadoLokam) reported@JioCare Kindly cancel and refund back amount ASAP
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Raghav Chandak (@RaghavChandak14) reported@reliancejio from 5days the Wi-Fi is not working and a request is submitted in app but no engineer is assigned to me. Customer care are just saying it will be assigned in 3hours from 14th it is said. What service are you giving If you cannot give the service refund my money
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Ram Yadav | Entrepreneur | Software Engineer (@thetraderkr) reported@JioCare Still the same issue does not fix @JioCare My office work effect.
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JioCare (@JioCare) reported@FarindarP @reliancejio Hi, we regret the inconvenience caused. Thank you for confirming that. We have noted your concern and raised a service request SR00003677L9 to fix this Internet connectivity issue. The issue will get addressed at the earliest - Neha
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Saurabh Abanave (@Saurabh_2906) reported@JioCare After recharging my Jio AirFiber, the service is still not working. I contacted customer support but did not receive a satisfactory response. No engineer has contacted or visited the location yet. Request No: SR0000363MFH @JIOAIRFIBERIN
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Sumith 𝕏 (@Sumithoff) reported@JioCare @JioCare I only applied for a new JioFiber connection using this number This is not a refund issue. My issue is delayed installation and no response from the team. Please check the application status Location: Kallupalam near Marthandam, Kanyakumari - 629158 Mobile: 9360814946
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apolitical (@apolitical45322) reported@JioCare How many years do you need to solve this problem?
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Jishant Patel (◔‿◔) (@jkpatel777) reported@JioCare @sumankargupta I have tried IVR support, complaints, and repeated follow-ups on Twitter/X, but every response only mentions a “future installation date” which never arrives. This has already taken a lot of my time and energy. Requesting your help in getting this resolved 🙏. 3/3
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vibhor (@IamVibhorPandey) reportedBeen struggling with #JioFiber internet issues for the last 7 months. Multiple complaints and support interactions, but still no permanent resolution. Several users in my area are facing the same problem. SR00002L6U88 was raised, but we need an actual long-term fix now. @JioCare
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sharath karthik (@sharath1690) reported@JioCare No details were shared, it’s the same generic mag you receive. No hope for resolution. #ban_jio #jiofails
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shubhs (@shubhuoi) reported@JioCare Stop saying this is not the experience you aim for. A customer is facing it. It is from your end only. You have stolen my hard earned money. You can see how long this has been going on for. You still have not refunded my 3k. And now you're saying 'if' im eligible. Great work.
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Balwan Kasana 🇮🇳 ✨ (@ImKasana) reportedT1/3: Peak corporate arrogance & broken support from @JioCare @reliancejio, Since May 10, JioHotstar is broken on my Jio AirFiber STB, Smart TV app. Wasting 1hr daily on calls just to hear scripted steps, only for them to falsely close tickets every evening with fake Resolved sms
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vibhor (@IamVibhorPandey) reported@JioCare This issue has been continuing for months and several users in my area are facing the same problem. Your system blocks complaint registration itself, so customer profiles may falsely appear as “satisfied customers”. #JioFiber @JioCare
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Hariharan (@Herohari1610) reported@JioCare I ordered a SIM card online May 15th, but a message on 18 may said the order was initiated and advised contacting an agent for an appointment. The provided agent contact number was unreachable. I need help resolving this to get the SIM card.
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soumyajit jana (@soumyajitmusic) reported@JioCare Dear Team, multiple concerns have been raised, but your local technical team and managers are ignoring end users. No dues are pending, yet even a one-day delay results in service disruption. Why are repeated reschedules still being allowed?
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Pintu rana (@pintupintur) reported@JioCare Internet is not working in the entire evening since 5 days in this pincode 758034. Please fix asap.
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Abhishek Kumar Shourya (@aksssgc) reported@JioCare No update , still using slow speed
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Kshitij Dwivedi (@kddv1997) reportedHey @airtelindia you think that in India you are now only operational with your duopoly partner @reliancejio do whatever you want to do your network is bad Wi-Fi service is bad my SIM card lost in france and now they need OTP where I can give that @TRAI we need 3rd network
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Anil Aggarwal (@AnilAgg21506707) reported@reliancejio Kind attention Mr. Akash Ambani ji, even after writing to the highest authorities, no one in Jio Fibre has bothered to contact us. Very shocking and disappointing service. Our Jio Fibre is not working properly for the last several days PIN Code 134113
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mehul bhatt (@mehulbhatt4u) reported@JioCare @reliancejio Thank you for the response. However, similar assurances have been shared repeatedly without any actual resolution or timeline. Requesting a specific status update and expected closure date, as the issue has been pending since 29 March 2026. #JioFiber #RefundDelay
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Manish (@manishtaneja07) reported@reliancejio @JioCare Facing frustrating issue with Jio. Need to change existing plan,team says plan can’t be changed unless extra payment is made. Poorly designed process and unhelpful support. Never faced such issues with Airtel. Customer support at Jio needs improvement.
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Adv. Santosh R. Pradhan 🤵🤵 (@LawyerSRPradhan) reportedDue to huge Network problem with @reliancejio I am moving to @airtelindia is it a good decission or not ? Anyone has @Airtel_Presence experience please Share.
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JAY (@PotatoTurf) reported@JioCare Help @SidTheITGuy, not me 😭
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mohit rao (@mohitrao49) reported@JioCare Hi @reliancejio @JioCare your technician visit at my house and after 1 hour work still resolution is not provided and now he saying they need 24 hours to fix this what is this behavior ?
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ब्राह्मण आर्मी (@AnkitT8178) reported@JioCare you jio operator is chor in my area when lights goes jio network stops working,you jio network only works in my area when electricity is present from last 1 months I'm in my village it's worse experience due to your operator corruption of diesal oil