Reliance Jio service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

• Internet (66%)
• Wi-fi (15%)
• Phone (9%)
• Total Blackout (7%)
• E-mail (2%)
• TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Guwahati, Chhindwāra, Lucknow, Kolkata, Mumbai, Pune, Indore, Ahmedabad, Mumbai Suburban, Pānīpat, Bhopal, Vadodara, Nashik, Dhāriwāl, and Sūrat.

City	Problem Type	Report Time
Guwahati	Wi-fi	3 hours ago
Chhindwāra	Internet	3 hours ago
Lucknow	Internet	3 hours ago
Kolkata	Internet	3 hours ago
Mumbai	Internet	3 hours ago
Mumbai	Internet	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gulshan Sahani (@Gulshan66215134) reported 5 minutes ago

  Dear @JioCare Residents of Bakhira Sant Kabir Nagar (Uttar Pradesh) have been facing a complete internet outage since 11:00 AM today. Mobile data is extremely not working at all. Kindly look into the issue and restore the service as soon as possible. #Jio #NetworkIssue

• 
  ujjwal gupta (@i_ujjwal20) reported 10 minutes ago

  @JioCare Please share a clear update with the expected resolution time instead of a standard response, and ensure the issue is resolved as soon as possible. (2/2)

• 
  Ashok kumar (@akgmea) reported 11 minutes ago

  @JioCare I would like to clarify that there is no Customer ID or Order Reference Number because your representative collected ₹900 from me but never created the JioAirFiber booking in your system.

• 
  Deep tweet Expert Kbhai🪳 (@krishnabhai_SS) reported 12 minutes ago

  @JioCare why network issues in udaipur rajasthan??

• 
  Brother Andreas (@avenger8474) reported 14 minutes ago

  Customer care seems to have misguided me, they said if I recharge international roaming plan ,I don't need to recharge domestic plan. But now jio app says "Please recharge before number gets disconnected??? @reliancejio

• 
  Rak Aniket🇮🇳 (@AniketRak) reported 15 minutes ago

  @reliancejio @JioCare your service is too bad at Sharjapura. Azimpremji University, Benglore. From last 15 days I am facing network issue. LTE+ is what I am getting instead of 5G. All students came from all states and seniors told us to port sims in others.

• 
  iseeitall (@A12c3d4e5f6) reported 15 minutes ago

  @JioCare Your technicians are doing there analysis via call, last 3 days service for scheduled no response and now you are telling me for the 3rd time that I need to wait for another day, I won't be rescheduling anything from my end, please first give me the reason of the delay.

• 
  Om Techz (@OmTechz) reported 19 minutes ago

  @JioCare You charge extra for 5G, yet the coverage is only 4G; on top of paying premium charges, the network quality is terrible.

• 
  Dos Corazones💕 (@DosCorazones22) reported 19 minutes ago

  @Airtel_Presence Why the hell I'm not getting 5G signal in Narsinghpur Orissa, Pin code 754037?? I use post paid top plan of 1749. Do you think it's a joke? I'll port to @reliancejio if not resolved within 7 working days

• 
  love ahuja (@luvahuja247) reported 21 minutes ago

  Disappointed with @JioCare @reliancejio Complaint SR00003BT665 has again been put on hold without any engineer visit. I called the contact number mentioned in the SR, but no one answered. Now the request is showing "On Hold" again, and I don't know why. Please resolve

• 
  Bikram Dutta (@BikramD24804705) reported 27 minutes ago

  @JioCare Dear @JioCare "Improve in future" ≠ Solution SR00003C1WQX | SRIBHUMI, Assam | 15 Days Give resolution DATE or UPC code. @TRAI please help. #JioCheatingCustomers

• 
  Mr Nanda (@mrnanda24) reported 27 minutes ago

  @JioCare Exact issue is no fiber coverage in my house

• 
  S k Diwan (@diwan_shan60268) reported 29 minutes ago

  @JioCare This is not an isolated issue. JioFiber is down across my entire area no one's Wi-Fi is working. Customer care has no update or resolution timeline. I have already shared my contact details via DM. Please treat this as a major outage and restore services immediately.

• 
  Arunkumar Jagadeesh (@ArunkumarJagad3) reported 36 minutes ago

  @JioCare The internet is too slow in all the device

• 
  S k Diwan (@diwan_shan60268) reported 39 minutes ago

  @reliancejio My JioFiber has been down since evening. Multiple calls to customer care, yet no resolution or ETA. I work from home and can't do my job because of your poor service. This is unacceptable. Restore my connection immediately or escalate the issue.

• 
  Pratik Khandagale (@allpratik) reported 44 minutes ago

  @preetyprisha @JioCare @JioCare I am facing the same problem on my JioAirFiber since last night. HIGHLY Unstable connection with more than 13% of packet loss and high jitter.

• 
  TMS.Shammie (@tms_shammie) reported 45 minutes ago

  @JioCare But why did it go on Hold? No one came for the service request, and no one informed that it couldn't be done today. Why isn't the engineer being responsible enough to atleast inform from their side? Why should the consumer call, check understand and then ask again?

• 
  Bhanu Singh (@TheBhanuSingh) reported 47 minutes ago

  @JioCare Still problem exists 😡

• 
  Mukesh (@Mukesh95026625) reported 48 minutes ago

  @reliancejio @jio @JioCare I am continuously following up over call with customer care and asking when the wiring get connected and fix the internet issue, I only get assurance and still the wire not connected and internet is not working

• 
  VAIBHAV CHAUDHARY (@TheChaudhary55) reported 49 minutes ago

  Poor jio airfiber internet and it has been 15 days since complaining, no improvement neither any support from Jio. Jio fixed voice number+91-5274357585 Account number 778711833991. The worst telecom company in India. do hell with your services. @reliancejio @JioCare

• 
  Nikita Singh (@NikitaSinghSays) reported 50 minutes ago

  @JioCare @JioCare just don’t understand one thing. What was the reason that a service engineers visit couldn’t be scheduled in 5 days? It seems deliberate. I am being harassed deliberately by @JioCare team for posting on X. It never took this much long to resolve such issue in past.

• 
  Faheem (@AnwarSh72272901) reported 50 minutes ago

  Pathetic service, @JioCare! Hyderabad is one of India's biggest cities, yet your network is terrible. Paying ₹353 for just 28 days and still getting slow data is unacceptable Complaining for over a weekwith no solution. Fix it within 3 days or I'll port my number to Airtel.

• 
  Ranjan (@ranjan_m2) reported 52 minutes ago

  @JioCare same issue - visit rescheduled by your engg without calling me. this is 4th time in last 10 days of internet interruptions! ref Service Request No. SR00003BZRG7

• 
  Sanjay Kumar 🇮🇳 (@follows_SK) reported 53 minutes ago

  @JioCare Sim is at no service, I'm really frustrated.

• 
  Sandeep Panwar (@tweet_sandeep) reported 56 minutes ago

  Jio Fiber; No stable internet since 13 July. Engineer: Missing Support: Please wait The only thing that works flawlessly is the billing system @JioCare because of you, Pradhan is still second when it comes to accountability.

• 
  muksh technical (@MukshTechnical) reported 59 minutes ago

  Dear @JioCare, I paid ₹555 for my JioFiber account, and the amount has been debited from my bank account. However, the payment is not reflecting in my JioFiber account. Please check this issue and update my account as soon as possible. #JioFiber #CustomerSupport

• 
  Akhilesh (@akhilesh198785) reported 60 minutes ago

  @FanCode @JioCare I have recharged with ₹200 Jio OTT Pass, but whenever I try to watch live cricket inside JioTV app, it continue show "Unable to play, try sometime" error. All troubleshootingdone, but no fix. Please resolve this technical glitch ASAP!#JioTV #FanCode #Cricket

• 
  Pankaj Maheshwari (@pankajm38114550) reported 60 minutes ago

  SR no. SR00003C0JKV still not attend please help my connection is out of order since three days @JioCare

• 
  Vishal ©️ (@vishalmalavya) reported 1 hour ago

  @airtelindia Your network is not working since today morning in Vapi city and surrounding areas, even @ViCustomerCare network off but they resume it, while it's only @JioCare who gives uninterrupted services during this extremely heavy rainfall. Shame on you #Airtel

• 
  Hotel Royal Rituals (@royal_rituals) reported 1 hour ago

  @JioCare before selling new connection atleast resolve the customer already waiting after paying you. if you do not want to install the connection refund the amount and let the cstomr switch to othr company. and tell ur team to check dm and reply properly instead of asking to w8