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Reliance Jio service status: outage reports and connection issues

Why is my Reliance Jio service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

Full Outage Map

Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

May 13: Problems at Reliance Jio

Reliance Jio is having issues since 07:30 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

  • 62% Internet (62%)
  • 18% Wi-fi (18%)
  • 10% Phone (10%)
  • 7% Total Blackout (7%)
  • 2% E-mail (2%)
  • 1% TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Bhubaneshwar, Sūrat, Ahmedabad, Coimbatore, Mumbai, Chhindwāra, Delhi, Bengaluru, Kolkata, Shillong, Agra, Bhopal, Pune, Shiliguri, and New Delhi.

CityProblem TypeReport Time
Bhubaneshwar Internet 1 hour ago
Sūrat Internet 1 hour ago
Ahmedabad Internet 1 hour ago
Ahmedabad Internet 1 hour ago
Coimbatore Total Blackout 2 hours ago
Ahmedabad Internet 2 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

  • ali_rahat_
    Rahat Ali (@ali_rahat_) reported

    Hey @jiocare @jiofiber @reliancejio Do we have option to call you because whenever I call on 1800 896 9999 IVR disconnect after repeating same word- we are facing issues in your area …. We almost 20 family having internet issue since last two week. #jioscam #jiofiber

  • rahultrivedi78
    Rahul Trivedi (@rahultrivedi78) reported

    @JioCare Dear Durgesh kindly resolve my issue asap it's very urgent

  • VishPoojary3
    Vish Poojary (@VishPoojary3) reported

    @JioCare my repeated calls. And today your technical team argued with my family very arrogantly and shouting. Technician (name: Sinan, he reluctantly gave his name) was very rude, and he is sub agency, AND HENCE NOT RESPONSIBLE FOR JIO COMMITMENTS. Since I have been waiting for new

  • mrdileep4
    Dileep (@mrdileep4) reported

    @JioCare SR000035O109 was to be updated by 13/05/2026 8:04 AM, but not updated yet? The third deadline is over. What to do next? As per your pathetic service, Please process the refund within 24 hrs so that I can move to another service. Otherwise I will go to the consumer court. Thanks

  • TraderVersatile
    Versatile Trader (@TraderVersatile) reported

    @JioCare submitted MNP request to Jio on 24.04.26, provided UPC code & paid 349 , but even after 15+ days my no is still not ported.Complaint No: SR000034XN0B No response from CC, nodal officer or appellate authority. PG Portal complaint already filed. Please resolve urgently

  • iamniladri700
    Nil (@iamniladri700) reported

    @JioCare @reliancejio Tradingview app is not being opened on Jio network. Please fix. Everything else is working fine.

  • s_roy21166
    Roy's Adventure World (@s_roy21166) reported

    @JioCare @reliancejio want to understand your policy in refunding amount for a booking against which installation of Jio Fiber was never done. NO0001D11DP8 and SR000034IBJN was raised with an assurance of refunding the amount within 10 working days. Do we need to go legally!!!

  • AbhirajSha43075
    Abhiraj Sharma (@AbhirajSha43075) reported

    @JioCare @jio_fiber You shits, I want you to cancel my subscription ASAP. I'll not pay you a single dime if you take any more time. My fiber no is +91-1293173477. @jagograhakjago I am filing a consumer case against these frauds. Sharing details soon. #scamers #jio #reliance

  • smquadri007
    smquadri (@smquadri007) reported

    Jio internet services are getting pathetic worst ...past 3 days i didn't have internet at my place.daily i am calling customer service but no response till now. i do have airtel internet at my office and never face this kind of pathetic service.@RelianceJioCare @reliancejio

  • VijaySingh26094
    Vijay Singh (@VijaySingh26094) reported

    @JioCare I'm experiencing no network signal in my area, with dropped calls, and intermittent incoming and outgoing calls. The internet doesn't work at all. No internet connection is available. I'm getting such a poor network today. 7503268771

  • ArvindC40658800
    Arvind Choudhary Gurjar (@ArvindC40658800) reported

    @JioCare Again same problem we are facing last 2 days

  • ankesh7006
    अंकेश 🚩 (@ankesh7006) reported

    Hello @JioCare, It’s been many days and my Jio WiFi connection is still not installed. Order No: NO0001D97NZC. Every time I get only excuses and no actual resolution. This delay is causing serious inconvenience. Kindly install the connection immediately or provide a clear update.

  • ankesh7006
    अंकेश 🚩 (@ankesh7006) reported

    @JioCare Poor service

  • Jaskara91882781
    Jaskaran singh (@Jaskara91882781) reported

    @JioCare Amazon prime ott service was free with my plan …but this msg was they will charge for Amazon prime from 14 may

  • RITESHKUMARPAD2
    RITESH KUMAR PADHI (@RITESHKUMARPAD2) reported

    @JioCare We are facing a temporary service interruption in your area since 12-05-2026 06:48 PM, due to which services for your Jio AirFiber Service ID 6633564070 may be affected. We expect this to get resolved by 12-05-2026 10:48 PM. We apologise for the inconvenience caused.

  • ArvindC40658800
    Arvind Choudhary Gurjar (@ArvindC40658800) reported

    @JioCare Respected Sir/ Mam again same problem we are facing last 2 days we are not able to receive any network of Jio fiber. We are calling your staff like Mr. Praduman Bharti,Mr. Anuj Payl but they are not respond us.

  • Im_ArpitGautam
    Arpit Gautam (@Im_ArpitGautam) reported

    @JioCare The issue was never resolved. I have no idea how it was marked as resolved without taking any feedback from me regarding the issue.

  • sandyydk
    Sandeep (@sandyydk) reported

    @JioCare They are now saying I cannot use their services as I cancelled Jio subscription. I am not asking about using Jio but letting me use Netflix outside of Jio. Why block my Netflix account once I cancel jio? @JioCare

  • sureshss141
    suresh g d v m (@sureshss141) reported

    @JioCare This has been going on since May. I have been giving you details and you people keep saying wait. Never ending drama. Anyways I am sharing the details in DM. If you cannot provide the service at least give me the process to cancel and refund.

  • dk91913
    Deepak kumar (@dk91913) reported

    @JioCare The problem has been resolved, but it took a very long time, and Jio's service is very poor.

  • Ayyagaruu
    అయ్యగారు (@Ayyagaruu) reported

    Pathetic support from @JioCare. The chatbot does not understand the query and cannot connect to an agent. With no network coverage, for most part of the past day it looks like deliberate denial of service before my recharge plan expires.

  • amit_maurya95
    Amit Maurya (@amit_maurya95) reported

    @JioCare @reliancejio again network outage in airfiber from yesterday check the issue on priority

  • gauravs04039703
    gaurav sharma (@gauravs04039703) reported

    @JioCare First experience with Jio and it has been the worst. Even after tweeting and repeated complaints, today the team only came for KYC and still no installation done. Entire day wasted with false assurances and no proper response from staff. Very disappointing service and support

  • sathish_rudra
    Sathish Naidu Rudhra (@sathish_rudra) reported

    @JioCare So called service requests are closing automatically without customer’s acknowledgement. You people are creating service requests and closing no resolution is provided till now.

  • Fly_Hightweeto
    Anonymous 🇮🇳🇮🇳🇮🇳(Kattar Indian) (@Fly_Hightweeto) reported

    Finally after calling their customer care whole day . My internet is back after 2 days and 5 hours. It’s irritating to follow up whole day. @JioCare

  • AtharwwwKhan
    Athar khan (@AtharwwwKhan) reported

    @JioCare @imbhaskarverma There were times when I tried calling more than 500 times because of the network problem, and when the calls still did not connect, I got so frustrated that I even threw my phone in anger.”

  • Raghuram909
    Raghuram Gowda (@Raghuram909) reported

    @jiocare this is the worst customer service ever I would suggest no one to opt for jio fiber they are not assigning a person to rectify the problem and are dodging my request from the past 3 days with no resolution #scam #jioscam

  • digitalmradul
    digitalmradul (@digitalmradul) reported

    @JioCare More than a week since payment and still no installation done. Multiple schedules were missed and now the order is again assigned to a future date without a clear timeline. Very frustrating experience. Kindly cancel the order and refund my amount immediately. @JioCare

  • ravikush
    Ravinder Kumar (@ravikush) reported

    @JioCare One more SR but no refund, Dear Customer, Service request no SR000035P0DL has been raised in your account. You will receive an update for this request by 2026-05-13T13:00:49. To track the status of your service requests at your convenience,

  • ashutoshpati247
    Ashutosh Pati (@ashutoshpati247) reported

    @JioCare Is it possible to get Jio AirFiber installation today at my location? Facing continuous slow network issues and need a stable connection urgently. Location: Belari Village, Somnathpur Post, Balasore, Odisha - 756019 Please check availability and help.