Reliance Jio service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

• Internet (65%)
• Wi-fi (16%)
• Phone (9%)
• Total Blackout (6%)
• E-mail (3%)
• TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Pune, Chennai, Kolkata, Hyderabad, Chās, Bengaluru, Varanasi, Jodhpur, Chhindwāra, Sopur, Mumbai, Raurkela, New Delhi, Sāgar, and Jamshedpur.

City	Problem Type	Report Time
Pune	Wi-fi	3 hours ago
Chennai	Internet	4 hours ago
Kolkata	Internet	6 hours ago
Hyderabad	Internet	9 hours ago
Chās	Internet	9 hours ago
Bengaluru	Internet	9 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Akif Siddique (@iakifsiddique) reported 4 minutes ago

  It's been two weeks since I've experienced no internet connectivity. @reliancejio @JioCare If you can't fix this, please inform me so that I can switch to Airtel. It feels horrible to pay monthly for absolutely terrible service.

• 
  Shubhra Chandrani (@cutesishubi) reported 7 minutes ago

  @JioCare Raised an issue here, emailed your official ID too. All I got back was a copy-paste “regret the inconvenience, DM us your details” ,then silence. No technician call, no follow-up, no resolution. Says a lot about how seriously customer complaints are actually taken here

• 
  Dhriti (@dhritiawakened) reported 12 minutes ago

  Worst customer care services ever @reliancejio!!!!

• 
  Sunny Singhal (@sunnysinghal451) reported 14 minutes ago

  @JioCare @reliancejio @Jio_Offl No any response by the customer care also

• 
  Ashish Palav (@palav_ashish) reported 19 minutes ago

  @JioCare Any update? It's been 3 days now and I was supposed to know the resolution by 8:05 PM today. I would like to remind you not one person called me nor has any engineer visited our residence to check. Still waiting....

• 
  shubham mishra (@iamshubham1994) reported 20 minutes ago

  @JioCare Hi shirisha u got some wrong information about the weather, no extreme rain, no extreme heatwave,no cyclone,nothing , fantastic weather max.temp 36°C. Even if weather is issue,it won't take 8 days to fix the issue.

• 
  நீலன் கோவை (@NeelanKovai) reported 21 minutes ago

  @JioCare All ways are closed. What happened to you. It's irritating us. No proper communication. No service engineer?

• 
  Kalpit Khandelwal (@KalpitKhandelw2) reported 23 minutes ago

  @JioCare @JioCare It feels like you're only misleading customers instead of resolving their issues. My JioFiber relocation request is still pending despite repeated escalations. Saying it will be resolved "in the future" is meaningless a future date could be tomorrow or even a year from

• 
  diganta das (@diganta88714376) reported 26 minutes ago

  Paying premium prices for 5G only to get 2G speeds. @reliancejio takes our money instantly, but when the network crawls, it’s absolute silence. Yet, if my recharge expires for five minutes, they spam call my phone every few seconds like a loan shark.

• 
  murali kumar (@muralikumar99) reported 26 minutes ago

  @JioCare Hi @JioCare and Ishveen , I'm messaging daily from last 71days , every time you are saying issue get resolved shortly. R u guys are really working on my issue. 71 days is not a small time. You are using my money from 71days and not giving google gemini pro. @reliancejio

• 
  Vignesh (@nVignesh66) reported 27 minutes ago

  @JioCare This is still not resolved and neither has anyone bothered to reach out to me after four days of internet outage and multiple escalations. Is there light at end of the tunnel and how long is the tunnel?

• 
  YASH GANDHI (@YASH_R_GANDHI) reported 31 minutes ago

  @JioCare @JioCare @reliancejio I just talk with technician and he told me that internet is completely down of Jio all over India. Is that things correct?? Tell me ..... I have recording also of technician, what type.of service you were providing, also I don't get 5g internet in mobile

• 
  Rajesh Sharma (@Rajesh290165) reported 31 minutes ago

  @JioCare Jio fibre not working since last many Hours in my house, Hilansh apartment Dwarka

• 
  Virendra Rakesh (@RakeshVirendra) reported 35 minutes ago

  @JioCare Its your job to call the customer and confirm the appointment, and why no one visited today

• 
  giridhar kandalam (@giri7026) reported 36 minutes ago

  @JioCare booked a jio fiber connection in my wife's name. Payment made on 8th June. Installation not yet done. Contacted the staff who handled sales. No response. Not lifting calls. Tried help through jio care, even after repeated requests..

• 
  JT (@tweetedbyJT) reported 37 minutes ago

  @Airtel_Presence Just got 2 know wires have been cut down & 2 restore them back, will take 1-2 day atleast. Now d ? arises, when d companies r facing these type of regular cuts & d area also get shabby with wires hanging around in street ! y don't use underground connections like PNG! @JioCare

• 
  BLanK (@Siddharth_lol) reported 37 minutes ago

  Your in-app chatbot is an absolute joke, it just tells me to buy more of your services for some reason instead of giving any valuable answer. Your engineers just say "sorry can't do anything call customer care" and hangs up. I've basically lost the ability to contact @JioCare

• 
  Sushil kumar (@sushilhrg) reported 38 minutes ago

  @JioCare My JioFiber connection has not been working for the last 24 hours. Despite waiting for a resolution, the issue is still not fixed. This is causing significant inconvenience and affecting my work. Kindly look into this urgently and restore the service at the earliest.

• 
  Pradip chavan (@hjsnehwj) reported 40 minutes ago

  @Anushrxy @JioCare @reliancejio Raise issue to CPGRAM PORTAL

• 
  Sagar Rajdev (@rajdevsagar05) reported 43 minutes ago

  @JioCare @reliancejio Formally approached the Appellate Authority seeking: • Accountability for the repeated service failures • Validity extension • Compensation of ₹25,000 for the prolonged outage, inconvenience, loss of productive time and deficiency in service NCH Docket No. 9542098.

• 
  Biplab Nag (@nagbiplab) reported 43 minutes ago

  @reliancejio is bringing premium 5G. Good news, but would that improve my indoor network coverage which is now pathetically low at one signal bar. Can’t even take calls, browse internet. Issue is since past 4 years.. #RILAGM @JioCare

• 
  Vishal Dubey (@BishalDubey6) reported 46 minutes ago

  Dear @JioCare @reliancejio @jio_internet speed is extremely slow, and network connectivity has been very poor for a long time. We are paying for 5G services but not receiving the quality promised. Kindly look into the issue and improve the network in Rajgarh as soon as possible.

• 
  Vimal R (@Vimal4mTJ) reported 49 minutes ago

  @JioCare From MyJio app also, it's not showing the scheduled appointment. It was the worst experience we all were facing with JioFiber in our area which is down from yesterday afternoon (almost 30+ hours). Also I don't see any engineers working for the resolution. #jiofiberdown #jio

• 
  Muzamil Kabir (@kabir_muzamil) reported 49 minutes ago

  @JioCare I expect a real resolution, not just a show of engagement.

• 
  Manivasagam (@mrmanivasagam) reported 50 minutes ago

  @JioCare your AirFiber is not working since morning. #airfiber #jio @reliancejio

• 
  Rajeev Kumar (@RajeevSingh03) reported 52 minutes ago

  @jio_fiber @reliancejio @DoT_India Hi Jio, Its very unprofessional n unethical that u first suspended my postpaid service though i already paid for three months, now my internet is down since today’s morning, hv called multiple times, written mail but no reply. Please check.

• 
  Kalpit Khandelwal (@KalpitKhandelw2) reported 55 minutes ago

  @JioCare How can you confirm that the issue was resolved. Are you saying that I am making false accusations to your company. Nobody ever tried to contact me regarding my complaint. Even after complaining again & again.

• 
  Milind Ketkar 🇮🇳 (@mketkar) reported 55 minutes ago

  @JioCare JioFiber down for 3+ days. Standard customer care keeps falsely rescheduling my technician visits. I have been forced to file an official government complaint. NCH Docket Number: 9551766. Resolve this immediately.

• 
  Sandip Pramanik (@bizsandip) reported 59 minutes ago

  @JioCare such a pathetic service by Jiohome. My internet is inconsistent and just doesn't work, tried calling Jiofiber on 18008969999, but instead of connecting me to an agent, the call is getting disconnected after the IVR. I want to cancel my Jiofiber. @airtelindia @TRAI

• 
  Sunny (@jensonbathery) reported 1 hour ago

  @JioCare I have sent still the issue is not solved