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Reliance Jio service status: outage reports and connection issues

Why is my Reliance Jio service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

Full Outage Map

Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

July 21: Problems at Reliance Jio

Reliance Jio is having issues since 08:10 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

  • 65% Internet (65%)
  • 15% Wi-fi (15%)
  • 9% Phone (9%)
  • 7% Total Blackout (7%)
  • 3% E-mail (3%)
  • 1% TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Panaji, Chhindwāra, Srinagar, Delhi, Bhopal, Jalandhar, Nashik, Pune, Vadodara, Ahmedabad, Nagpur, Jaipur, New Delhi, Kolkata, and Kanpur.

CityProblem TypeReport Time
Panaji Internet 13 minutes ago
Chhindwāra Internet 6 hours ago
Srinagar Internet 6 hours ago
Delhi Total Blackout 6 hours ago
Delhi Total Blackout 7 hours ago
Delhi Internet 8 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

  • ccdsiu
    Madhu kiran Arja (@ccdsiu) reported

    @JioCare @JioCare Because he is no longer available, no one visits for the service request, and my scheduled appointment gets delayed by days or even weeks until a new engineer is assigned.

  • gravyhravi
    Gaurav (@gravyhravi) reported

    representative spoke to me. As a paying customer, I expect respectful communication and a genuine effort to resolve my issue. I request @JioCare to look into this matter, arrange a replacement for the faulty remote if required, and ensure better customer service. Kindly resolve

  • Khanak_N
    Khanak N (@Khanak_N) reported

    @JioCare Hello @JioCare . . What is the status of my service request for new connection? I haven't yet recieved any update from engineering team for installation of the Jio air fibre connection. Please look into it

  • gursimranjit
    Gursimranjit Singh (@gursimranjit) reported

    @JioCare It has been one and a half hours since you suggested I will receive SMS with the engineer visit details. I have still not received anything. Note that the original engineer visit time as per service request ticket was 10 AM this morning.

  • bngirwan
    BRAJESH GIRWAN (@bngirwan) reported

    @JioCare Then why this offer is showing to existing customer..?? It is only way Jio is making people fool.. @JioCare @dot_

  • Satyend72092414
    चौ• सत्येन्द्र कुमार यदुविर (@Satyend72092414) reported

    @JioCare For the past 5 months, you’ve only been escalating my issue. Despite showing my bank statement, you falsely claim my money was refunded on May 5, 2026. This is causing me immense mental harassment. Refund my money immediately, or I will be forced to take legal action.

  • PrashantKikani
    Prashant Kikani (@PrashantKikani) reported

    @JioCare Rescheduled yesterday. No engineer today. No call. No update. Just endless waiting. If Jio cannot honor its own service appointments, why promise them in the first place? This is a complete failure of customer support. #JioFiber #WorstService

  • BagdeSunil
    Sunil Bagde (@BagdeSunil) reported

    @JioCare moderate rain in Sanpada Navi Mumbai and your network have become weak in sector 9. Please find some lasting solution.

  • chandra20dec85
    Chandra (@chandra20dec85) reported

    @JioCare 6+ months. Voucher Generated ✅ Redeemed ✅ Service Request Created ✅ Installation ❌ Customer Support ❌ Resolution ❌ Still paying ₹599 every month. Is this the level of service Jio provides? @reliancejio

  • SarajitBanik1
    Sarajit Banik (@SarajitBanik1) reported

    @JioCare New AirFiber (15 Jul) is already a nightmare. Unstable internet, Jio Join not working delayed/rescheduled visits poor support. PIN 735218. Earlier you asked me to DM but there was no real resolution. Same in 5G congestion issue too. Please stop generic replies and fix it

  • apoorvduvey
    Adv. Apoorv dubey (@apoorvduvey) reported

    @JioCare No resolution no refund it's so ridiculous thing to me

  • SarajitBanik1
    Sarajit Banik (@SarajitBanik1) reported

    @JioCare I've shared all details, screenshots and evidence via DM. Please read the complete context instead of sending another generic reply. If you truly want to help, review everything first and then take appropriate action. We need only better service nothing else.

  • eatwatchact
    Always Gham (@eatwatchact) reported

    @JioCare services are the WORST. I have had wifi for three days now. No explanation just apologies for the inconveniences. Y'all are realy the worst.

  • sukase_kundan_5
    Kundan Sukase (@sukase_kundan_5) reported

    Hi Jio team, I recently subscribed to your Jio Airfiber service. But my installation is not progressing. Even Mr Atul is not responding now (+91 79770 78395). If this is not taken seriously, i am happy to cancel and take back my money. @JioCare

  • Kaelvi_Question
    A concerned citizen (@Kaelvi_Question) reported

    @JioCare Brilliant response Jio. Please continue this till you loose all customers. You don't offer proper service knowing that the customer has prepaid in advance and can't switch ISP? What about hours for which connectivity is lost? @jagograhakjago

  • Kaifkhan214
    Kaif khan (@Kaifkhan214) reported

    @JioCare Nothing is being resolved. I am only being misled and made to run around. Despite repeatedly explaining the issue, no proper action has been taken to solve my problem.

  • VibhaAgarwala
    Vibha Agarwala (@VibhaAgarwala) reported

    @JioCare Keep making the customer sending you details and DO NOTHING. ZERO CUSTOMER SERVICE FROM Jio

  • RahulDhanak19
    Rahul Dhanak (@RahulDhanak19) reported

    @reliancejio @JioCare I'm from sankalp art jewelry mumbai zaveri bazar from last 1 week I m facing Wi-Fi issue I can't do my office work your area person not taking this matter seriously. my service Request Number ES000002HZXR This request is showing resolve even nobody visited

  • AjiTPatiL0902
    Adv.Er.Ajit Dhanraj Tara Patil. (@AjiTPatiL0902) reported

    Noooo network from almost 7 pm Jio PIN CODE 425001 Jalgaon Maharashtra @reliancejio @JioCare #jiodown

  • denovodev
    Denovo (@denovodev) reported

    @happyneerajkp @JioCare > An apology without action loses its value. Customers don't just want updates—they want resolution. Fast ownership builds trust; endless escalation erodes it.

  • rsathithan
    Subramania Athithan (@rsathithan) reported

    @JioCare What kind of customer support are you. letting us follow up for a month and not responding properly at all and now not knowing which plan I'm in..finally no interest to complete my requst. such a poor customer support. i dont need your plan and offerings anymore.. disconnect pls

  • sandeep91802633
    Sandeep Chaudhary (@sandeep91802633) reported

    @JioCare @JioCare Instead of repeatedly saying “there was no delay in resolution,” please explain how a customer being without a paid internet service for 6 days does not qualify as a delay. If 6 days is not a delay according to Jio, then what is?

  • Shubham02_03
    Shubham (@Shubham02_03) reported

    15+ days. No resolution despite repeated calls, emails, and follow-ups. Only bot replies and false assurances. I've now filed a formal complaint with @jagograhakjago (Docket No. 9765478). @JioCare @reliancejio, I hope this finally gets resolved.

  • SarajitBanik1
    Sarajit Banik (@SarajitBanik1) reported

    @JioCare @JioCare I've shared all details, screenshots and evidence via DM. Please read the complete context instead of sending another generic reply. If you truly want to help, review everything first and then take appropriate action. We need only better service nothing else.

  • VibhaAgarwala
    Vibha Agarwala (@VibhaAgarwala) reported

    @JioCare I love this response. Jio is asking the client to send them the number of Jio's own engineer! It's clear they have no idea of what they are doing. How will they help the client. Their social media team is obviously all hogwash!!

  • venkatr2k
    Venkateswarlu R (@venkatr2k) reported

    @JioCare Broadband service with online complaint is very poor, ur manager shiva tmresponded well

  • itzvijays
    vijayakumar (@itzvijays) reported

    @JioCare Even though the customer service affected for more than 20 days, you will bill the customer. This is what your guidelines saying. Great guidelines.

  • akashdeepn
    Akash Deep (@akashdeepn) reported

    @JioCare Dear Customer, We are happy to inform you that your JioAirFiber Service Request no. SR00003BO0UJ has been addressed. We have identified and resolved the technical concern at our end, hence the scheduled engineer visit is not required. Kindly re-start your router and try connectin

  • SadainShahid
    Sadain🇮🇳❤️ (@SadainShahid) reported

    Hey @JioCare, I recharged with a plan that includes a @JioHotstar subscription, but I still can't access JioHotstar. It keeps asking me to upgrade my plan instead of activating the included subscription. Please resolve this issue. #Jio #JioHotstar

  • VibhaAgarwala
    Vibha Agarwala (@VibhaAgarwala) reported

    @JioCare Lies, lies, lies. Repeating a lie doesn't make it the truth. Basically you haven't sent one person to check in 4 days and to avoid responsibility Jio is shifting the blame to non-existent cable operators. I REPEAT....THE PROBLEM IS INTERNAL!!!!