Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 2: Problems at Reliance Jio
Reliance Jio is having issues since 08:30 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (62%)
- Wi-fi (17%)
- Phone (10%)
- Total Blackout (8%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Kolkata, Guwahati, Lucknow, Madurai, Thiruvananthapuram, Durgapur, Ahmedabad, Coimbatore, Chennai, Bengaluru, Raurkela, Mumbai, Meerut, Dehra Dūn, and Shillong.
| City | Problem Type | Report Time |
|---|---|---|
 Kolkata
|
Wi-fi | 1 hour ago |
|
Guwahati
|
Internet | 4 hours ago |
|
Lucknow
|
Wi-fi | 5 hours ago |
|
Madurai
|
Phone | 6 hours ago |
|
Thiruvananthapuram
|
Internet | 14 hours ago |
|
Durgapur
|
Internet | 14 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Sundar (@Sundar9122024) reported@JioCare Booked new Jio number (TN circle, Code: C632162519). Will SIM be delivered & activated at home, or should I visit store? Prefer doorstep due to heatwave. Please confirm. Direct message not working
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Abhinav Kumar Dubey (@abhinavkrdubey) reported@ACTFibernet @ACTFibernet ETR changed again for SR10280009387674. If @reliancejio had their fiber in our area. I wouldn't have taken your ****** connection. And no resolution, it's been 48hours. FIX IT
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🦋 (@inkandsoul_) reported@JioCare jio fiber is not working in our area since last night. Red light blinking
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Raj Narayan (@rajnar78) reported@reliancejio I placed an order for prepaid air connection but it is still not installed. Payment is done. No help is available Your Order No. IAHD19326500005 with RRL is Processed.
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Naveen arora (@Naveen43431928) reported@JioCare Worst sarvice hai
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Shreyans Jaiswal (@ShreyansJ26) reported@JioCare Jio’s modus operandi - call customer care, they take 30 mins to do whatever troubleshot & then try transfertech team who are mostly busy. If tech team is busy, the cust care can’t even raise SR. Even if you get SR raised after much of brain drain, it’s closed without resolution
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Rishabh Kumar (@TheRishabhKumar) reportedi have never seen a shameless company like @JioCare
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Manjunatha T M/ ಮಂಜು (@tmmanju_tm) reported@JioCare How to connect? Above click button not working... @jagograhakjago
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rucha pillai (@chulbul15531592) reported@Ashnik2014 Hi, I faced the same issue, I was wrongly charged for international roaming despite not traveling abroad. Later I switched to @JioCare, and since then I haven’t faced any issues, plus the connectivity has been great.
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Suraj Mishra (@SURAJARYAN501) reported@JioCare Pawan, you still haven’t understood the issue. Why are you wasting my time with copy-paste responses? I’ve already shared all the details.
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Rahul deo (@Rahuldeodhn) reported@JioCare Not working
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Sthitpragya (@sa_nimavat) reported@JioCare Technician visited my location twice, they know how bad the scenario is here, since many months I have been complaining. Still, not taking any appropriate action or they might not have knowledge how to resolve this issue or they might not like to provide proper service.
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Pramod Kumar (@_pamm0) reported@JioCare By mistakely I recharged my father's phone with a wrong plan using 3rd party app. Its an upcoming plan, help me reverse it.
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MAHESH VADOLIYA (@MaheshVado67965) reported@JioCare @reliancejio @JioCare Stop this "limited network" excuse! I have a video showing the 5G ODC and machines are already installed at the Moti Rafudad (361170) tower. Just tell your network team to come and fit the antenna! Stop fooling customers and finish the installation immediately.
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amreekpspeaks (@amreekpspeaks) reportedDear @JioCare Again facing internet connectivity issues.. Your executive asked me to hang on then disconnected the call.. Send your engineer to fix my problem
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AMBER Rateria (@mbrrateria) reportedI request prompt attention and immediate resolution to this matter. If this continues, I will be forced to escalate the issue further and reconsider using your services. Kindly treat this as urgent. Service Request No. SR000034M995 @reliancejio @JioCare
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Madhan (@MadhanOnX) reportedFinally cancelling @reliancejio after 3 months of a traumatic and exhausting nightmare. Zero resolution, no engineer ever showed up, endless IVR torture, repeated false promises, and still charging me. This is beyond pathetic. Completely dishonest and unacceptable. Total scam.
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harshika khatri (@khatri_harshika) reported@JioCare What is the status of my cancellation request - i connected with your support and they say order status is still not cancelled, how many years do you need to solve this issue?
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Phani Raghav (@TeslaRaghav) reported@JioCare May I know the service request details? One of your executives said that it's been raised on 16th April and one more said it's raised on 29th after multiple follow-ups. It's been more than 3 weeks since the cancellation request was raised. When can I expect a full refund?
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जितेन्द्र कुमार सिंह (@imjksingh_IN) reported@abhishekdbhola @JioCare Bhai, Why you trusted in amabani's own service providers. Their service is not good better use @airtel it's good and their customers service is quick.
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Mangal Hazra (@mangalhazra3) reported@JioCare 24 April se same issue, same ‘invalid header’ excuse… Action = ZERO Closure = 100% (fake) Kya yehi hai service standard? 🤔 #FakeClosure #CustomerExperienc And its raised by CX himself not any so called JIO raised in behalf of ...
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MaNaN (@MNN_2767) reported@JioCare @reliancejio I have already shared my contact details in DM with JioCare. if you have anything else to tell me like the exact time when internet will get restored.. then reply here. 40 hours without essential service is just outrageous
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anupam awasthi (@anupam641) reported@JioCare worst onboarding experience for jio air fiber, no one picks up the call, called 10-15 times, technician lied on face. Jio customer care number is a scam 18008969999,No way to contact customer support.
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Dhwalin (@Dhwalin) reported.@JioCare kindly sort the network issue out. Your service is spoiled now. #Surat.
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Abhishek Sharma (@Iamabhi_97) reportedExtremely frustrated with #JioAirFiber services. Internet is down and customer support is non-existent. Customer ID: 7542318893 Kindly resolve this immediately or I will escalate this matter legally. @JioCare @reliancejio #InternetDown @JIOAIRFIBERIN
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SHOBHIT GUPTA (@SHOBHIT36548850) reported@JioCare Now it's 72 hours , still no resolution:( , please give an expected date of resolution
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FrustratedTaxPayer (@frustrated96959) reported@reliancejio @JioCare @TRAI I am a resident of Malleshpalya Bangalore. Why is power cut leading to loss of network??? Dont you have power backup? Seriously??? 1 hour+ cut leads to loss of mobile network.
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Anand Jha (@jhaanand95) reported@JioCare My Fiber connection has been down for 3 days. Service engineer assigned but never showed up. Complaint No: SR000034N6HL. If this isn't fixed today, I will be forced to disconnect."
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Sumanth (@SumanthProudInd) reported@JioCare If you are still extending this conversation after all these support DRAMA means you people are doing just passing time and expecting me to pay bill payments month over month even without providing service. If you want to talk call us on our registered mobile no. in our account.
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Aman Singh (@AmanSingh122963) reportedOver 1 YEAR of garbage network in my area and zero accountability. Calls don’t connect, internet crawls, and yet the bills come right on time. @JioCare this isn’t a telecom service, it’s daylight robbery. You’re charging premium prices for a network that barely exists. Either fix this mess or stop fooling people into paying for nothing. #amabani #jio