Reliance Jio service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

• Internet (65%)
• Wi-fi (16%)
• Phone (9%)
• Total Blackout (6%)
• E-mail (2%)
• TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Chhindwāra, Meerut, Chandigarh, Kolkata, Durgapur, Guwahati, Agartala, Kanpur, Thiruvananthapuram, Bhopal, Dhanbād, Patna, Bengaluru, Mumbai, and Chennai.

City	Problem Type	Report Time
Chhindwāra	Internet	35 minutes ago
Meerut	TV	1 hour ago
Meerut	Internet	2 hours ago
Chhindwāra	Internet	2 hours ago
Chandigarh	Wi-fi	3 hours ago
Kolkata	Internet	11 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Puneet Yagnik (@punityagnik) reported 48 seconds ago

  @JioCare @airtelindia please teach or send somebody for complaint handling training at @JioCare they don’t know for what purpose SR was raised and telling me that appointment is scheduled. Rest all were assuring me for processing refund asap. This means it’s simply a revert and no action.

• 
  Subhra (@Subhra_Jy) reported 4 minutes ago

  @JioCare bastards your fiber is dead since yesterday morning. Engineer visit was rescheduled without my consent and the visit didn’t even resolve the issue. Your customer care is also **** and can’t do anything about it.

• 
  Rajeev T (@rj_rajeev12) reported 5 minutes ago

  @reliancejio @RanveerOfficial I am still waiting for an answer and for my refund.. its been more than 1.5 month now.. Refund of INR 807 is still pending. I am asked to DM every now and then.. no resolution at all

• 
  DWDINVESTING (@DWDInvesting) reported 8 minutes ago

  @Defiantclient2 @ViNewsOfficial @reliancejio I assumed it was some sort of necessary survival contract. If Rakuten sells ASTS service to other MNOs, does that mean ASTS gets no revenue?

• 
  Subramoney.com (@pvsubramanyam) reported 9 minutes ago

  Someone called from @jio_fiber called and said 'will send someone and attend to your problem. Well nobody came. @reliancejio should I escalate to your seniors? Many of them live in our society and it is easy to reach...to start your CFO. Then there are others. NOBODY HAS COME... but the team has the audacity to say 'your problem is solved as of now'. Really? How am I tweeting? I am using my @Airtel_Presence hot spot. Reliance has a better social media team, and a poor ground team to fix problems.

• 
  J_P🇮🇳🇮🇳 (@JineshPatel94) reported 11 minutes ago

  @JioCare All people are waiting for jio fiber service .very long time service is not available. air fiber service is available but jio fiber service not available.please provide your service.

• 
  Trisha Anand (@TrishaAnand) reported 13 minutes ago

  @JioCare @Akash_Ambani I am sure such wouldn't be the intention of the company but look at it from the customer end and this doesn't look like customer centricity. This may as well pass for company centricity. You wouldn't want CX to mean that I understand. @JioCare

• 
  Shashankk Thakur (@trueshashank7) reported 13 minutes ago

  @JioCare since 2 PM there is network outage in my area and no update on the fix as yet. Can you please share the update asap coz the days loss is already done.

• 
  Palak Goyal (@PalakLavi) reported 14 minutes ago

  @JioCare There is no point in sharing the same message again n again if you can't resolve the issue for NRIs. Why are you asking the details? What's the point? And btw I have shared the info before but no resolution. Do you consider my problems I'm going to face with banks?

• 
  Ram Singh Mandloi (@RamMandloi) reported 18 minutes ago

  @JioCare Give me reply every ware I not received any reply from jio how you irritating to customer too poor service of Jio same on your you all people are what I can say are f people u don't want to resolve customer problem only want time pass ******* service

• 
  Amar (@amardeepphukan) reported 18 minutes ago

  @JioCare Unfortunately I get innumerable calls but no one turns up in scheduled time what a service horror #jiocare

• 
  Anurag Mishra अनुराग मिश्रा (@AnuragM74788849) reported 18 minutes ago

  @JioCare Definitely gonna change the service provider now you guys are pathetic.

• 
  Subramoney.com (@pvsubramanyam) reported 19 minutes ago

  @JioCare Don't send me a message in DM saying my problem is resolved. It is not. When it is resolved, I will tweet saying 'OMG at last.....' AS OF NOW AT 21:33 on 1st July, it is not resolved.

• 
  tarangam (@tgaams) reported 20 minutes ago

  @JioCare Can you please confirm how much time is within technician visit timings? because today is the 3rd day without internet and service was raised on 30 June itself, yet no-one is appointed. very disappointed with your service

• 
  Hɪϻⱥns🅷u (@Himanshudbg01) reported 25 minutes ago

  @JioCare I have already sent messages and a DM, but the issue has still not been resolved. Please take action as soon as possible.

• 
  Curious (@Varun_Dhawan3) reported 28 minutes ago

  Dear @JioCare My brother's Jio SIM has been deactivated because it wasn't recharged on time. He is currently in the USA pursuing his Master's degree and cannot travel to India. We contacted customer care, and they suggested verification through a video call. However, when we visited the Jio Store, they refused, saying the account holder must be present in person. Could you please help us with an alternative process to reactivate the SIM remotely? It is urgent as the number is linked to important services. Thank you

• 
  Offside Majority (@GutsyStudss) reported 29 minutes ago

  @JioCare help ?? Already done restarting/rebooting turn off internet connection multiple times too as well as stb too

• 
  he(y)m (@talktoacomputer) reported 30 minutes ago

  @JioCare Your fiber support is horrible. I am unable to close my account. I am also not getting any response for the mail I've sent. A very incompetent team!

• 
  Just testing (@Theworldistired) reported 32 minutes ago

  @JioCare everyday all the time there is outage in my area (Pathankot, Punjab) - I don't see any compensation in your bills when the outage lasts for days. This is absurd and frankly extremely frustrating. If you can't handle any of it, do i need to switch to airtel?

• 
  Trisha Anand (@TrishaAnand) reported 32 minutes ago

  @JioCare That seems convenient. I picked up both times. I have shared my other no in DM. Please call back. I need to cancel only my set top box service but want to retain the router.

• 
  Offside Majority (@GutsyStudss) reported 38 minutes ago

  Bhai ek world cup ke liye itne update itne error kya he ye bhai @reliancejio @JioCare livetv+ again not working

• 
  Dipjyoti Moulick (@mr_moulick) reported 39 minutes ago

  Absolutely pathetic customer service. @reliancejio has made it nearly impossible to speak to a human customer care executive by forcing customers through an AI agent, even for simple queries. I only wanted information about porting out my number, but there was no way to reach a real person. The irony? The moment I generated a port-out request, I was bombarded with retention calls. So, there are plenty of human agents available when Jio fears losing a customer, but none when a customer genuinely needs support. I currently have two Jio mobile connections and one JioFiber connection. After this experience, I'm seriously considering disconnecting all three. A company that values customers only when they are leaving doesn't deserve their loyalty. If this is Jio's idea of customer service, it has failed completely. Stop hiding behind AI and start providing real human support. Customer retention starts with good service not desperate calls after customers decide to leave.

• 
  yogesh RAJWADE (@yogeshrajwade) reported 41 minutes ago

  Very poor service. Assigned engineer not attending call. Service request is automatically postponed. Same fault since couple of days. No solution #Jiofiber @JioCare @jio_fiber @reliancejio

• 
  Abhishek Kumar (@marshal079) reported 44 minutes ago

  @JioCare @JioCare No reply Worst Sim ever worst 5g you are doing scam. Scammers

• 
  Aditya Anand (@iamadityaanand) reported 49 minutes ago

  @JioCare @JioCare Can you please tell me if you care to collect the router or I need to dispose it off? I submitted a request for termination of my fiber connection. This is sheer disregard of customer's time

• 
  Sunny Patel (@sunnyppatel) reported 49 minutes ago

  @JioCare Facing an issue with the MyJio app displaying an old, closed fiber connection. Customer support has been unhelpful so far. Could you please escalate this and update my account status. #jiofiber #jiodown @reliancejio

• 
  किरण तासकर K T (@KT44442) reported 51 minutes ago

  @JioCare How long will this continue? I have contacted you multiple times via calls, emails, and tweets, yet the issue remains. This is causing significant trouble. Stop giving excuses and provide a permanent solution immediately."

• 
  Prashant Modi (@PrashantModi770) reported 52 minutes ago

  @reliancejio @JioCare As a long-standing customer, I find this level of service disappointing. I kindly request that this matter be escalated to the appropriate senior authorities and addressed with urgency. I would appreciate a prompt and permanent resolution. Sincerely, Prashant

• 
  Amol Kasar (@Iam_Amolkasar) reported 52 minutes ago

  @JioCare Simply refund my money and collect your datta Airfiber if you guys are not supposed to resolve my issue. 3rd time visit has rescheduled by your end And nothing extreme like condition in my area, I think you are (whoever replying) is also in office, mee too.

• 
  Ranjan Mishra(रंजन मिश्रा) (@_ranjanmishra) reported 53 minutes ago

  Jio Network is very very poor in my area..No any response by this telecom company..@reliancejio