Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 25: Problems at Reliance Jio
Reliance Jio is having issues since 06:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (62%)
- Wi-fi (17%)
- Phone (11%)
- Total Blackout (8%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Mumbai, Kolkata, Pune, Varanasi, Cochin, Lucknow, Ahmedabad, Chhindwāra, Guwahati, Patna, Indore, New Delhi, Anantapur, Shillong, and Hyderabad.
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai
|
Wi-fi | 2 hours ago |
|
Mumbai
|
Internet | 2 hours ago |
|
Kolkata
|
Total Blackout | 3 hours ago |
|
Pune
|
Wi-fi | 5 hours ago |
|
Varanasi
|
Internet | 5 hours ago |
|
Cochin
|
Phone | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
-
JioCare (@JioCare) reported@aakash_feb1991 @reliancejio @jagograhakjago Hi Aakash, we regret the trouble caused to you and apologize for the delay. In order to investigate your concern further, please provide below details: 1. Complete postal address with PIN 2. Alternate number 3. Delivery executive name and contact no 4. Screenshot of the (1/2)
-
Aditya Kumar 🇮🇳 (@AdityaK24870830) reported@reliancejio Very slow internet service
-
TonyStark (@MrTonyStark007) reported@JioCare Jio I'm really done with your services, I have no update regarding the port status of my number and there is no resolution on my issue. Your customer service executives just go around in loop to come to the same conclusion. I'm done
-
Niraj Vyas 🇮🇳 (@NirajVyas1) reportedExtremely disappointed with @JioCare. My #JioFiber is down, and the engineer visit was rescheduled without my consent. There's no clear way for existing customers to reach a human for support. Pathetic service! #JioFiber #BadService
-
piyush jain (@GauravM67163548) reported@JioCare @reliancejio still there is no service from your side
-
srinu (@SrinuRampam) reportedHi @JioCare TEam, Last Monday I requested a new SIM for porting and received the delivery executive’s details, but there has been no response since then. I even visited the Jio store twice with no resolution.
-
Prakash Gupta (@PrakashG43084) reportedHello @jiocare I am trying to retrieve my old number [084004 77206]. It says 'temporary out of service' but the local store says it's not possible. I am the original owner and have my KYC documents. Please help me restore my number. Location: Dalla, Sonbhadra." @jioCare
-
Satish (@satish_sat) reported@JioCare Then I called them yesterday, they said, its not working properly, do not buy, go for some other wifi venfor
-
Rajdeep Singh Tomar (@Singh__Rajdeep) reportedHi @JioCare, it has been more than 16 hours since your last reply and the service is still not restored. In total, my JioFiber has been down for over 24+ hours now. Repeated generic responses are not helping. Please provide a clear ETA and resolve this issue immediately.
-
Nonamer Noone (@Noonenonameone) reported@JioCare #worst postpaid service I've requested a call back on the app & agent kept me on old for 3 mins & disconnected my call, now the app says I can't request call back for next 30 mins is this what you call priority service for postpaid customers ? issue is not resolved
-
Susanta Mandal (@Sjm143) reported@JioCare All my apps face the same problem as the above picture which shows the speed even web also it is our regular problem. Not only me we all are facing the same problem.
-
🇮🇳 (@iamtidu) reportedHello @reliancejio @JioCare if I pay for 5G unlimited postpaid per month and you give me 300kb/s internet why I pay you that much money , you have that many customers this is your problem not my, fix it or return the money
-
Rajesh Jyotishi (@jyotishi74711) reported@JioCare my jio fiber complaint pending last two days, I complained to customer care but no response from your team, my complain on hold due to OTP validation but no OTP received from your side, please resolve the problem My reg mobile no 9425337986
-
Gaurav Shanker Khare (@GSKhare4News) reported@JioCare What a quick response, even it got worse in speed, no calls no customer care no engineering team visit
-
𝖱𝕏𝖧𝖴𝖫 𝖯𝖠𝖭𝖣𝖤𝖸 🔱🇮🇳 (@RahulPandey230) reported@JioCare @JioCare @reliancejio For the past 1 month, the internet speed has been extremely slow and the service quality has been disappointing. I contact customer support, I receive the same response that it will be resolved soon, Customers are paying the full recharge amount, so why ????
-
Pushpendra Rathore (@pushpendr82) reported@JioCare Jio Fiber Internet down since 21 April. Engineer visited and refused to fix it. 2 appointments scheduled—no one showed up. Called support 5 times—only false assurances. Appointments disappear from the app! This is sheer negligence and harassment. #JioFiber #JioCare
-
Sk Sayer Mahamad (@sayer_sk19368) reported@JioCare The nearest Jio tower is located just 300 meters from my home; why, then, is 5G service unavailable? Despite recharging with ₹399 every month, 5G is available on other networks—but Jio is rubbish
-
Sai Sankar Mohanty (@sai_mohanty) reported@JioCare It seems the internet is working fine since yesterday . Thanks for the resolution . But as I mentioned earlier the issue last for almost 3-4 days . Now how can this interrupted service will be adjusted in the monthly rental ?
-
md Irshad ali (@md_ali7245) reportedRegarding Service Request No. SR0000344WF9, you promised an update by 24 April 2026, but I do not want more dates and delays. Please cancel my order and process full refund immediately. This repeated postponement is unacceptable @JioCare @reliancejio #JioFraud
-
Satish (@satish_sat) reported@JioCare My question is, why cant the team visit my place and check? I know I am paying 200 extra than the online price, I am also ready to pay an extra 200, why cant they check as they promised. Or if it is true that Airfiber is not working properly, why do you sell it?
-
Upload - Aakash (@iamacash) reported@JioCare Today it was suppose to be resolved - either increase the speed or cancel everything and refund my hard earned money
-
tajinderpal Singh (@tajinder_27) reported@JioCare i dont want the service meenakshi ji are you able to get it i want a cancellation and refund as the your executive nitin tried to fool me by saying that it is jio fibre connection
-
Sumant D.Singh (@DagurSumant) reported@JioCare why I always have trouble with network issues.i had done 899 recharge for true 5G experience but I am not getting 4G . please do the needful.
-
ღ𝔰𝔞𝔰𝔰𝔶_𝔰𝔥𝔬𝔫𝔞 (@shona_sassy) reportedPathetic service! @JioCare. Your customer care executive gave me wrong info and made me pay the bill twice, claiming WiFi would resume in 30 mins after payment. Other executives say it takes 24 hours to restart after paying.
-
Sachin Kumar (@RajSachin_) reported@JioCare I don't want more, cancel the subscription and refund my money
-
Ravi (@chatavedava) reported@JioCare pathetic service Jio. I'm not talking about the internet speed, but the relocation service you provided to me. I moved from Mumbai to Pune on 31st March and my new connection in Pune is still not installed. Today is 25th of April. I have recharged for 4 months in advance
-
Mahadev Mohapatra (@mahazhell) reported@dealztrendz It changed 195 pack from 90 days to 30 days. It really sucks. I and many of our community people are going to port for this fraud move. @reliancejio @JioCare
-
Karannailwal (@karannailwal21) reported@JioCare Hi jio team any update on my issue. There is no update and I m facing this issue from past 9 months
-
Sandesh Yadav 🇮🇳 (@Sandesh_Yadav10) reportedThe worst internet speed is of @reliancejio @JioCare Call the customer care, same repeated solution, after that they will ask for 5 rating before solving the problem. Nothing changes after many complaints. Same slow speed. Forced you change the mode from 5g to 4g. @GoI_MeitY
-
Goutham Ram (@Gouthamr32) reported@dhiyagu_d @JioCare @reliancejio Jio won't respond to any of our calls. I switched from Jio to another vendor due to the same issue.