Reliance Jio service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

• Internet (66%)
• Wi-fi (15%)
• Phone (9%)
• Total Blackout (7%)
• E-mail (2%)
• TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Chhindwāra, Dhanbād, Pune, Chandigarh, Ahmedabad, Kolkata, Bengaluru, New Delhi, Mumbai, Vadodara, Varanasi, Rohtak, Trichūr, Lucknow, and Sūrat.

City	Problem Type	Report Time
Chhindwāra	Phone	2 hours ago
Dhanbād	Internet	5 hours ago
Pune	Internet	6 hours ago
Chandigarh	Phone	7 hours ago
Ahmedabad	Phone	7 hours ago
Ahmedabad	E-mail	7 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ganeshraj (@WhiteWolf0106) reported 5 minutes ago

  @reliancejio Unable to raise a JioFiber relocation request via MyJio app or website. Tried contacting support for 5 days, but the helpline shows a service issue. Also emailed with no response. I've exhausted all available options. Please assist urgently. #JioFiber

• 
  reater (@IshaanG17101238) reported 12 minutes ago

  @reliancejio @JioCare Seriously it's been a day we complaint about it and I don't know from where they are bring the engineer who will fix the internet. Why are you not providing a human to talk and complaint about the issue because your ai doesn't know anything

• 
  Abhishek Bajaj (@AbhishekDBajaj) reported 12 minutes ago

  @JioCare Yes you have provided the resolution that to restart the router but how many time to restart it in a day of 24x7 only do on and off the it. When the full area there is connectivity issue in mobile and airfiber the how restarting will work.

• 
  Ritesh Salkar (@salkar_ritesh) reported 13 minutes ago

  @JioCare Again and again same response. Is it getting reviewed by a real person or an AI is kept for these types of queries. I am not getting any satisfied resolution on this.

• 
  Praveen Upadhyay (@BeingPraveenU) reported 14 minutes ago

  @grok customer support team don’t understand the issue intentionally, help @reliancejio @JioCare to understand the issue in their language

• 
  dodo (@0neInMany) reported 15 minutes ago

  @reliancejio major problem connecting microsoft teams using jio 5g seems like you are blocking application as soon as my admin start vpn

• 
  Sidhartha Borkakati (@moisidhartha) reported 15 minutes ago

  @JioCare @JIOAIRFIBERIN @reliancejio surprised at your customer service . So pathetic. Whenever I made a service request I have never been given any resolution. Vide Request Id : SR00002LLI4E closed without any engineer visit and SR00003C381H is taking more time than usual

• 
  Santhosh (@yes_santhosh_) reported 16 minutes ago

  @JioCare My JioAirFiber order (NO0001EERJHE) was cancelled due to signal unavailability, but my refund is still pending. Multiple emails and follow-ups have gone unanswered. This is unacceptable. Please process my refund immediately, or I will escalate the matter to @TRAI

• 
  Amrish Wadikar (@Amrish_wadikar) reported 17 minutes ago

  @JioCare Your engineers are denying to visit, this issue is pending since 2 days yet no resolution.

• 
  Pradip Kannoujiya (@pradip888889) reported 20 minutes ago

  Dear @JioCare, I'm facing continuous network issues at my location. The signal frequently disappears, making calls, SMS, and internet services unusable. I have already lodged multiple complaints, but the problem still hasn't been resolved. #Jio #NetworkIssue #CustomerSupport

• 
  swagatam kalita (@KalitaSwagatam) reported 21 minutes ago

  Dear @JioCare, residents of Khaigarh, Raha, Assam (PIN 782103) have been facing extremely poor network for years. During every 15-60 minute power cut, the mobile signal disappears completely and Jio AirFiber shows "Connected without internet" @TRAI

• 
  Karthik S R (@srkvasista) reported 26 minutes ago

  Hello @reliancejio @ViCustomerCare do you have any better postpaid family plans for 5 SIM together?? I'm using @airtelindia which is too costly and I'm using airtel from 14 years, no offer and very poor network as well.

• 
  imtiyaz khan (@imtiyazwow) reported 27 minutes ago

  @jiocare @reliancejio SR - SR00003C181L Absolute malpractice by your field team! Fiber down for 3 days. Tickets are being repeatedly delayed with FALSE reasons. I NEVER requested any rescheduling. Stop lying on backend logs to cover up SLA breaches. Replace the ONT today.

• 
  voice of poor (@vishnusain10) reported 30 minutes ago

  @reliancejio @JioCare I have been trying to speak to Jio customer care for the last 24 hours, but it has been impossible to get through due to their incompetent service. I am now porting my SIM. Shame on #Jio.

• 
  Jugal Sekhar Toppo (@jst_over_here) reported 31 minutes ago

  @JioCare pathetic automated response from @JioCare. i dont need guidance for reschedule because there is no earlier slots. Why is the service delayed for 4 days, answer that

• 
  jainited.1008 (@jain_bhartiya) reported 32 minutes ago

  @JioCare Hi, I've already shared the reason multiple times. Sharing the reason last time here; 1. Internet speed is coming only 1 to 2 mbps since 7 days even after the engineer visit for resolution. 2. Many times router goes automatically change the IP without any reason

• 
  Shruti Agrawal (@agra58843) reported 35 minutes ago

  @JioCare If prolonged service outages, repeated network failures, and loss caused to the customer due to Jio’s own technical issues do not qualify for compensation, then please tell me exactly which category they fall under. (1/2)

• 
  brata (@priybrat_jena) reported 35 minutes ago

  @JioCare Again, one of the bad experiences with Jio. I tried to book Jio Fiber because in my area there is no other provider. Again, a Jio officer came to my home. I paid ₹2221.46, but he didn't show up for the next month. Then he canceled the Jio Fiber. waiting for my refund

• 
  Jitu Maharana (@AMaharana1) reported 36 minutes ago

  @JioCare I purchased the 100 Mbps plan and activated it successfully. I also received the confirmation message. However, my internet speed is still around 30 Mbps. I have already restarted the router, but there has been no improvement. Please check and resolve the issue.

• 
  brata (@priybrat_jena) reported 38 minutes ago

  @JioCare @JioCare The Jio representative in that area is providing very bad service. He ignores calls about updates. If you don't book Jio Fiber through the app and instead pay him directly, then he considers setting it up.

• 
  sudhakar (@Akkena_Sudhakar) reported 38 minutes ago

  My mother’s JioFiber in Hyderabad has been down for over two days due to a broken wire. A technician promised to visit but never came. The registered number is inactive,OTP-based chat and WhatsApp support are inaccessible. Please escalate and arrange a Telugu-speaking. @JioCare

• 
  Mohd Alzabeb (@BeingAlzabeb30) reported 39 minutes ago

  It's been more than a week and wifi device hasn't been installed yet. I paid 3 months subscription amount in advance. Whenever I'm calling the agents they are giving false promises and I'm fed up with this service. @JioCare @reliancejio this is disappointing and it's the 2nd twt

• 
  jainited.1008 (@jain_bhartiya) reported 40 minutes ago

  @JioCare There is no resolution in dm as well. My office time is going waste due to bad internet connection of jio fibre and the team is not working to resolve my issue. I just want that they terminate my connection and give my money back so that I can go with other company. @TRAI

• 
  Avinash P (@Avinashpaul811) reported 43 minutes ago

  @JioCare Pathetic broadband support in Bengaluru. My broadband has been down since 13/07/2026 despite repeated complaints, and it's still not restored. I run an advocate's office where reliable internet is essential. Please resolve this urgently. #JioFiber

• 
  डॉक्टर चैन सिंह ब्रज वासी (@singh_vet) reported 45 minutes ago

  Don't invest your money in jio air fiber ,jio provide very bad inetrnet connectivity @JioCare @reliancejio @jio_fiber

• 
  Rakshit Bagga (@rtbagga) reported 50 minutes ago

  I had paid money for new jio fiber connection, on 20th July in surat they were supposed to install and today its 24th july but they have not done it and also there is no way to contact anyone do not know how service will be @JioCare @reliancegroup @reliancejio

• 
  Jinit Sarda (@SardaJinit) reported 56 minutes ago

  @JioCare @JioCare still nobody has come to resolve the issue. It just shows appointment scheduled. I have been seeing this for the last five days, but nobody has come even once over the last five days. Why are you trying to frustrate us? Please cancel my subscription and refund my money.

• 
  Adnan Khan (@adnankhan0125) reported 56 minutes ago

  @JioCare @JioCare No one has come to resolve the issue. I’ve paid for the service, yet I’ve been without internet for over a week. Will I be getting a refund for the days I couldn’t use the service? You’ve wasted both my money and my time. By far the worst broadband service(2/2).

• 
  Deb Jai Hind 🇮🇳 (@deb_bhat) reported 57 minutes ago

  @JioCare Hi. I've sent you a DM with primary & alternative numbers. PLEASE REFUND THE MONEY NOW. MR. AMBANI WON'T BE HAPPY TO KNOW THAT YOU TREAT CUSTOMERS LIKE THIS.

• 
  Vimal Raj (@Vimal_israel) reported 1 hour ago

  @JioCare After being a loyal JioFiber customer for 5–6 years, this is by far the worst customer service I've ever experienced. My JioFiber connection has been down for over a week. I've made 4–5 calls to customer care, and even reaching your support team has been a struggle.