Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 23: Problems at Reliance Jio
Reliance Jio is having issues since 12:30 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (61%)
- Wi-fi (17%)
- Phone (11%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Kolkata, Chandigarh, Shiliguri, Hyderabad, Mumbai, Shillong, Chennai, Guwahati, Ahmedabad, Delhi, Vadodara, Chhindwāra, Trichūr, Yamunānagar, and Pune.
| City | Problem Type | Report Time |
|---|---|---|
 Kolkata
|
Internet | 14 minutes ago |
|
Chandigarh
|
Internet | 5 hours ago |
|
Shiliguri
|
Internet | 7 hours ago |
|
Kolkata
|
Internet | 7 hours ago |
|
Hyderabad
|
Internet | 7 hours ago |
|
Mumbai
|
Wi-fi | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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ABHISHEK SAIN (@sain_abhis25955) reported@reliancejio @JioCare I recharged my Jio number with a plan that showed Hotstar subscription benefit during recharge and in transaction details. But in MyJio app, the subscription is missing. Customer care says late recharge after expiry, which is contradictory. Pls resolve issue
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Rupesh Garg 🇮🇳 (@rupesh_garg2002) reportedIt has now become a daily issue that my Jio AirFiber is not working and shows a network outage in my area. #JioCare
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Akash Tyagi (@akash_t3) reported@JioCare Dear Customer,This is to inform you that your JioFiber Service Request No. SR0000342X7P for has been successfully processed. Dear @JioCare stop this bullshit. No one contacted,no resolution and service request is processed.If you cannot resolve, please cancel and give refund
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anurag srivastava (@Anu_raglko) reported@JioCare @reliancejio No you dont understand..i have been asking the date and you guys just doing copy paste previous responses...worst customer service i ever had ..
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Vibhu Malhotra (@m_vibhu) reported@JioCare It’s hard to decipher the intentions of jio employees. Customer support keep disconnecting calls, social media team keep lying. False assurances and fake network.
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Anindya Roy (@anindyaroy89) reported@reliancejio @RCBTweets Very poor network service, hopeless day by day. The same network issue is facing from the last 3-4 years. The same excuses that this is a temporary issue.
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Pallab Ghosh (@GPallab164) reportedExtremely frustrated with @reliancejio @JioCare. The network is practically non-existent. I previously raised a complaint and was given a Service Request Number (SR000033EITX) with a promise of resolution within a week. However, nothing has been done; in fact, the service has...
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Maheshkumar (@maheshrpm) reported@JioCare as I told, it is of no use now. I already bought different sim and no longer needed this sim. just cancel and refund. THANKS FOR YOUR VALUABLE TIMELY SERVICE!
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Prabhakar Srivastava (@PrabhakarSri) reported@JioCare No internet. Urgent reply please. Problem since last week
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Angy (@wanderingvakeel) reportedYou guys @JioCare @reliancejio are just pathetic absolutely pathetic, your customer care no's have no option to even talk to any of your representative on dm all you could do has been system generated same reply.
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sanjeeb Agarwal (@sanjay35786) reported@JioCare @JioCare my air fiber problem is solved But what technician taking 300 rupees for service But I didn't resevie any bill or prove I have alredy proof of am giving 300 If your didn't give proper reason for 300 rupees I will file complain consumer portal
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. (@_Dulcetwinter) reported@JioCare Cancel my order and refund
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naya (@nayat633226) reportedHey @JioCare @reliancejio, my internet is down for the last 3 days. Despite a router replacement, the connection is still buffering constantly. The technician used a low-quality Drop Cable that seems to be the root cause. Please fix this permanently!#JioFiber #JioDown
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Ganesh Ch (@GaneshCh1183312) reported@JioCare Can you get my problem resolved. I shared my registered fiber mobile number in chat. Can you please get this resolved.... This is my 10th tweet pls help me
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Ojaswi Goyal (@goyalojaswi) reported@JioCare @reliancejio Your Air Fiber is the most pathetic internet service I have ever used. The customer service is the worst. 20+ calls since 3 weeks, still no Engineer assigned, you guys just close the ticket. You don't even check if the issue was resolved or not. Horrible!!
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Shailesh Dubey (@shaileshdubey18) reported@JioCare In just 15 days, I faced 5 days of downtime on Jio Fiber. Why should I pay for service I didn’t get? Extend my validity by 5 days immediately. #CustomerRights
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Raj (@Str_an_ge_r) reported@JioCare I have an active ₹349 plan on my number [9718711256], but I haven’t been able to access Disney+ Hotstar for over 10 days. The app doesn't recognize my subscription. Please fix this ASAP. #JioCare #JioHotstar #CustomerService
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harshitshukla (@praveendiwedi) reported@JioCare @reliancejio poor customer executive,poor services just robbing medium class family..is that your buisness @RelianceDigital
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Kartik (@StubBor39512660) reported@JioCare Facing complete internet outage on my Jio AirFiber connection. Registered Number: +91-1666314430 Location: Sirsa, Haryana This issue is unacceptable. Kindly resolve immediately
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soni saurabh (@sonisaurabh6761) reported@JioCare I am listening this since a very very long time. Kindly tell me why you are not able to give me date for the resolution. I am frustrated from your services @JioCare
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Ziyaullah Mohammed (@ZiyaullahM2748) reported@JioCare — your network is performing poorly across all services. Apps like WhatsApp, Insta, Play Store YT, and BGMI are barely usable due to high ping and unstable internet. This issue is affecting multiple users in my area. Fix this immediately #jiodown #jio
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murali kumar (@muralikumar99) reported@JioCare , I'm messaging from last 10 days but no reply. My jio fiber connection activated on 10th April and till now google gemini pro banner not showing in myjio app. shared snapshots in DM multiple times. I paid money 3333 to jio, but u are not resolving my issues.
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Rajesh Kinnera (@RajeshKinn50583) reportedRaised complaint (SR0000340CZZ) for my JioAirFiber on the 15th, following a month-old issue. It’s been 1.5 months and no resolution despite two attempts. This negligence is disappointing. Fix this immediately! @JioCare @reliancejio"
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Jatin Kataria (@jatinkataria19) reported@JioCare @JioCare @reliancejio Your team has scheduled the visit for my new non working router, but that service request has been rescheduled 2 times till now. In case, there is no service incharge, then why do you provide service numbers? Just to make people fool?
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Sanchita Kumar (@SanchitaKumar) reported@JioCare @JioCare @reliancejio I need a resolution and not copy paste messages.
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PARAS HARIA (@parasindore) reported@JioCare INDORE MADHYA PRADESH AREA RAJWADA MOBILE DATA NOT WORKING SINCE LAST 3 DAYS NO ONE IS CONCERNED @TRAI @AshwiniVaishnaw
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Harsh Wardhan (@iharshvardhana) reportedI was told by a representative (Hemant Pal) to simply disconnect the service instead of offering any help. This is unacceptable customer support and false commitments. Expecting immediate action and accountability. @reliancejio @JioCare #Jio #CustomerServiceFail #ConsumerRights
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Umesh_Jagadal (@umeshjagadal) reported@JioCare If u read the chain of tweets, u would certainly knw that all of u are just saying service downbut nobody cares to solve this permanently given the issue has been recurring everyday. The service has been resumed now but the problem is that it's every day service down about 6hr
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Prashant Rajpurohit (@PrashantRa19320) reported@JioCare Are you guys even serious what should i do by schedule i have been scheduling from 2 days and no one is responding. I am going to switch my router and will also let my whole area do that cause all them are facing the issue
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pawan amarnani (@pwnamarnani) reported@anshuman1tiwari unsupportive cust service, @reliancejio @jiocare wanted to relocate, raised lead call, paid fees, nothing happened called customer care 100 times, nothing happened, stopped using jio airfiber, they took back the device also but still receive bill reminder for payment.