Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 12: Problems at Reliance Jio
Reliance Jio is having issues since 07:50 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (66%)
- Wi-fi (15%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Shiliguri, Chennai, Morādābād, Noida, New Delhi, Raurkela, Pune, Hyderabad, Kolkata, Imphal, Chhindwāra, Nagpur, Jamshedpur, Delhi, and Mumbai.
| City | Problem Type | Report Time |
|---|---|---|
 Shiliguri
|
Internet | 1 hour ago |
|
Chennai
|
Internet | 1 hour ago |
|
Morādābād
|
Internet | 7 hours ago |
|
Noida
|
Internet | 8 hours ago |
|
New Delhi
|
Internet | 8 hours ago |
|
Raurkela
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Abhay Maniya (@AbhayManiya) reported@reliancejio @JioCare our jio fibre is not working from past 3 days. The representative came and left without doing anything and we are trying to contact you guys but not able to connect. Seriously worst experience
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Amrish Wadikar (@Amrish_wadikar) reported@JioCare @reliancejio I'm facing slow internet every day, regardless of my location. Your customer care says it may take 4 months to resolve. Why should customers keep paying for poor service and wait this long for a fix? Please address this urgently.
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Satya (@Satyadas_) reported@JioCare It is in process since 1 month. This is not working. I don't want the connection anymore. Please refund my money.
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Kunal Chauhan (@KChauhan_Says) reportedDear Jio Team, Jio fiber service disruption is became a routine it seems and that too on weekend. No immediate support. Whenever it happens, it takes half a day to one full day for restoration. Very disappointed 😞 @JioCare
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Vijay Balakrishnan (@vijay_bal) reported@JioCare What is the ETA for resolving the issue ?? My fiber wire has been cut , when are you going restore it . Give me date and time .
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Rushabh Doshi (@rkd_97) reported@JioCare @JioCare Regarding reference number SR00003APY9F, I require a resolution by the end of the day or a full refund.
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V.Rocks (@Vismay81) reported@JioCare Kindly improve your customer service response as many members of our society are switching to @AirtelXtream or cable broadband. Stop bot based service and employ humans. 5 days just to visit n check the issue in this age ?
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sunama patro (@SunamaPatro) reported@reliancejio @JioCare prepaid consumers are facing seriously slow network and 5G speed at locations like Tikabali, Kandhamal and Bhanjanagar, Ganjam, Odisha. The data speed is too weak and it takes ages to download even a Web page and open an app even. Kindly look into it.
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Gnana Deepan (@P_GnanaDeepan) reported@JioCare you didn’t have a courtesy to reply to a customer complain such a terrible service from @reliancejio
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Jasvinder Singh (@jasvinderhsingh) reported@JioCare my internet is down since yesterday. Your app also says connectivity issues. Could you provide a time when internet will be restored.
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Parthh_15 (@15_parthh) reportedI have been facing issues for the past 24 hours — my Jio Fiber/WiFi is not working. When I called customer support, the agent spoke to me very rudely the service is very poor. My Jio WiFi goes down 3 times a month. @reliancejio @JioCare
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Yohith PG (@yohith_pg) reported@reliancejio @JioCare Can I know What is the Contact Number to Switch From a Other Wifi Network to Jio ? To Port Wifi Network.
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vinod kumar golchha (@GolchhaVinod) reported@JioCare Still no one came to solve the problem of my fibre
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Pramod Singh (@pramodmashi90) reported@JioCare Please find attached video my problem is really genuine or urgent
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vishal bagate (@Proudtoamaratha) reportedJio AirFiber is failing its customers. Poor network, low speed, and zero accountability. Existing customers deserve better service than automated responses. @JioCare @reliancejio @jagograhakjago
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Naresh (@naresh_kaushk) reported@JioCare @JioSupport @reliancejio Extremely frustrated with constant network disconnections on my JIO Fibre connection for the past month. Multiple calls to customer care, zero resolution. Just vague promises and device restarts. Unacceptable service for a regular customer
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Sahil Sinha (@sahilsi67756516) reported@JioCare @reliancejio @jio_fiber I applied for relocation 5 days back. Device is already picked up. Now calls nothing total silence regarding connection at new place. Tried reaching helpline. Very bad response. No one cares for you from JIO, i guess Pathetic experience
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Shaurya (@Shaurya69727632) reported@JioCare JIO fiber not working since 2 days Keep rescheduling the outage fixing time I ill just change to another ISP
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atulaya mahajan (@atulayamahajan) reported@JioCare I already did it but no one turned up , neither any call. Even Not able to talk to any service associate through toll free no.
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Anunay Tewari (@anunaytewari7) reported@JioCare The issue is still unresolved. Despite your confirmation that a Service Request was raised, I have received no call, SMS, engineer visit, or installation update. I paid ₹1200 on 06 July, and installation was scheduled for 07 July.
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പ്രഭാகரன் (Modi My PM) (@prabha_nair) reported@JioCare @jio_fiber @JioHotstar The customer care service is the only WORST ever I have encountered upon. Only voice interactive system! There’s no way to raise a service complaint in that system! Also, no human available to answer the queries.
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SUNIL KUMAR (@SUNILKU90058) reported@JioCare Why it is taking so many days to resolve the connectivity issue.. This happens every time...
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ran-dom (@the_rookiest) reported@JioCare DM sent yesterday, no reply till now just like no resolution for last 2 days.
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Alex Roy (@a_x_y28) reported@JioCare @nch1915 jio very horrible service from your team. I've been complaining to you guys regarding the fraud being conducted by your delivery staff but there's no response from your team like it's a normal thing. Kindly take strict action against the delivery staff.
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Mihir Talreja (@MihirTalreja3) reported@JioCare Day 10, and no help nothing no engineer has visited , and I've paid my money for this recharge Cc: @JM_Scindia Telecom minister of India
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Karannailwal (@karannailwal21) reported@JioCare Hi Jio team any update on my request. It’s almost a year passed and no resolution received till now
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krishna (@fre4kyIce) reported@Airtel_Presence Its been 3 days my WiFi is broken and not even a service engineer is assigned.. Worst and pathetic service.. I will be switching to @JioCare .. Terminate my account immediately..
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rushabh (@quantsiquence) reportedHi @JioCare my jiober is dead again in the same week. Can you pls help. Thanks.
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vishal kotar (@vishalkotar) reported@JioCare Aniket Rajpure mobile no 8108935237 is the worst engineer who is basically arrogant and senseless not understand Customer problem
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Satya (@Satyadas_) reported@JioCare Moreover, what has been incredibly frustrating with the whole experience is that there is no way to reach a human customer support. Every time I called your IVR number, it disconnected my call saying your request has been canceled successfully. 1/2