Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 16: Problems at Reliance Jio
Reliance Jio is having issues since 10:50 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (65%)
- Wi-fi (16%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Bhubaneshwar, Chennai, Mumbai, Bhopal, Chhindwāra, Hyderabad, Indore, Bengaluru, Jaipur, Delhi, Lucknow, Coimbatore, Thiruvananthapuram, Pune, and Guwahati.
| City | Problem Type | Report Time |
|---|---|---|
 Bhubaneshwar
|
Internet | 21 minutes ago |
|
Chennai
|
Internet | 31 minutes ago |
|
Mumbai
|
Internet | 3 hours ago |
|
Bhopal
|
Internet | 3 hours ago |
|
Mumbai
|
Total Blackout | 3 hours ago |
|
Bhopal
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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obaid akhtar rahmani (@jamsed_a) reported@JioCare I beling toPahadi Shareef area of Hyderabad. For the past three days, your service has been extremely poor and of very low quality. The response speed has been worse than even a very slow internet connection. You charge your customers the full price.
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Santhosh TDP VIZAG (@Santhoshsuryad1) reported@reliancejio we are not getting any signalshere in sangivalasa village near Anits clg ,plz allot a signal tower here ,hope you do it ASAP
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Divyang Shah (@divyangshah786) reportedDear Jio Appellate Authority / Grievance Officer, I am writing to escalate an unresolved critical issue regarding my new JioFiber connection (Service ID: SR00003BAJ6T), registered under the name Divyang Samir Shah and mobile number [9662661414]. (1/n) @JioCare @reliancejio
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Rajesh M (@RajeshM28793435) reported@JioCare Broadband down since morning. Entire apartment has no internet. How are we supposed to work? Complaint raised but appointment only tomorrow. Worst service. Should’ve chosen Airtel. Resolve ASAP.@reliancejio @Airtel_Presence
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Prasad_Arun_A (@Prasad_Arun_A) reported@JioCare @JioCare This is not customer support—it's a scripted response. Your advertisements promise True 5G, but your advice is to "continue using 4G." That's unacceptable for a paying customer. Escalate this to your network team and provide a real solution.
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Rishi (@rishi1201) reported@JioCare And @Airtel_Presence is never gonna respond like they don’t on their chatbot or ivr
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SANDEEP JOSHI (@SANDEEP86700987) reported@reliancejio Your customer support is helpless. Every day I get a new promise—“today” or “tomorrow”—but nothing happens. When I ask to speak to someone responsible, I’m kept on hold until the call disconnects. No answers, no accountability. ORN: NO0001EGIMW2 | SR: SR00003BDPQX
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NITESH (@Nitesh805181) reported@Dimensity45 Even I was getting constant download speed of 80 Mbps (actual) last year, but now average 5-8Mbps only. Jio need to address this issue in our area @JioCare @reliancejio
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seelam naresh (@naresh9368) reportedHi @JioCare, this is nothing but harassment. You are closing service requests without resolving the issue, and your own customer care team says they have no details of the closed tickets. Is this how Jio handles customer complaints? My old AirFiber device (1/3)
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HK TECH (@HKTECH_AI) reported@airtelindia advertises “Unlimited 5G,” but the reality comes with hidden limits, fair-usage conditions, and hotspot restrictions. If customers are paying for unlimited data, why should usage be capped at 300GB or hotspot access be restricted? In my area, even BSNL and Vi provide better connectivity than Airtel. Poor network quality, unclear conditions, and disappointing service have left me with no choice. It’s time to switch. @reliancejio, I’m coming. Jio offers a far better network and service experience than Airtel.
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Rajesh Mohapatra (@mohapatrark) reportedSR00003B6KJP raised on 14th July for service disruption of internet service. Service engineer was supposed to be sent on 15th Jul at 2 PM. No one turned up and subsequently it has been rescheduled to 17th Jul. @JioCare
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बड़के भैया (@badke_bhaiya307) reported@jio_fiber @JioCare @reliancejio You people seems to be pathetic at customer service. Not taking my complaint. Not registering my issue. Not giving me any complaint number and now not even replying to my complains. No response. I have been complaining since last week.
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Athikur Rehman Ansari (@AthikurRehman) reported@JioCare I had requested for a relocation of Jio Fiber 3 days back. It is still not done and says request is open. Not the service expected from the brand that claims to be India’s number telecom brand
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SADHNA BANGDIWALA (@sabb1110) reported@JioCare Why don't you read the chat I posted on x. And till how many days you will keep asking? And when will you resolve the issue?
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IdeasMoney (@ideasmoney) reported@JioCare No one has called for installation till now . Worst service from @JioCare @reliancejio
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Jyotsna r dabanal (@Bhawga) reported@JioCare Worst service i choose , I'll not make payment & @airtelindia will help me further.
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Anugrah singh shrinate (@Anugrahsingh6) reported@JioCare Disappointed with Jio's service. Visited the store today to get a new SIM urgently. The staff's behavior was highly unprofessional—they refused to listen to my issue or help me out. I had to leave without my SIM. Please resolve this ASAP. @reliancejio @relianceinsider
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Jagdish (@Jagmas3) reported@JioCare @JioCare Haven’t received any SMS from jiofiber as yet. I think you have a severe shortage of qualified engineers or the number of complaints is so huge that even after 3 days of registering a complaint, jiofiber is not able to schedule an engineer visit.
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Ravi Shankar Gawari (@ravigawari) reported@JioCare All fee credited for jiofibre but no on response for for my jiofre reallocation request since last 20 days Detail - Ravi Shankar Gawari Old jio fbre connection - 02079607659. Kindly resolve my issue. I don't understand how jiofibre handle customer grievances carelessly
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இரவாதன் (@imcomrade) reported@JioCare And the issue is yet to be resolved
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Aditya_Extd💝 (@Aditya_Extd) reportedAbsolute disaster and disrespectful behaviour by your customer support @reliancejio have you trained them to disconnect during a ongoing discussion? Absolutely shameful @JioCare
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Aakash Hatkar (@aakashrh) reported@reliancejio 3rd class service provider.
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Prasad_Arun_A (@Prasad_Arun_A) reported@JioCare @JioCare Saying "use 4G until 5G is available" is not a solution. Your coverage says True 5G is available in my area, yet I get 4G most of the time. I'm paying ₹3599 for a True 5G annual plan. Please stop sending template replies and have your network team investigate.
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tt (@rahul_galande) reportedPoor network since morning @JioCare
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Ajay (@Ajaybabushukla) reported@JioCare unable to recharge data sachet since last 2 months , called customer care several time, unable to resolve asked me to do regular recharge. Even after that no Internet.7232358142 & Mobile 9822200166.
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Ravi Shankar Gawari (@ravigawari) reported@reliancejio All fee credited for jiofibre but no on response for for my jiofre reallocation request since last 20 days Detail - Ravi Shankar Gawari Old jio fbre connection - 02079607659. Kindly resolve my issue. I don't understand how jiofibre is nigligent
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Mohana Rao Tadikonda (@mohan4help) reported@reliancejio @JioCare if you are not able to provide service on time, dont offer the services to customer.. I was chasing since yesterday no response @_MukeshAmbani please look into this. Single Airfiber installation your team took 3 days..
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Prasanta Nahak (@PrasantaNahak1) reported@JioCare Today is Thursday not Sunday. Struggling to connect with your team on mobile and land line. Calls are not getting connected. Unable to submit complaint over MYJIO app too. Please solve it ASAP.
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Prasad_Arun_A (@Prasad_Arun_A) reported@JioCare @JioCare Your reply is unacceptable. Telling customers to "continue using 4G" after selling a True 5G plan is not a solution. I'm paying ₹3599 for True 5G, yet I get 4G most of the time. Stop sending template replies and fix the network issue.
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Amit Kumar Mishra (@rinkuruna) reported@kabisubasish @JioCare I am facing the same issue last 1 week...