Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 5: Problems at Reliance Jio
Reliance Jio is having issues since 05:50 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (62%)
- Wi-fi (17%)
- Phone (10%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Pune, Mumbai, Kolkata, Ahmedabad, Hiriyūr, Noida, Vadodara, Delhi, Meerut, Hyderabad, Indore, Bhopal, Durgapur, Jaipur, and Cochin.
| City | Problem Type | Report Time |
|---|---|---|
 Pune
|
Wi-fi | 15 minutes ago |
|
Mumbai
|
Wi-fi | 16 minutes ago |
|
Kolkata
|
Internet | 49 minutes ago |
|
Ahmedabad
|
Internet | 49 minutes ago |
|
Hiriyūr
|
Internet | 1 hour ago |
|
Mumbai
|
Internet | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Adnan عدنان (@AdnanSk__) reported@AmazingAchintya @reliancejio @airtelindia Everyone facing same daily limit consuming even though full 5g network is there and after consumption no unlimited 5g internet airtel scamming
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Putul Kumar (@putulkashyap) reported@JioCare I made the below payment on 28th april "Dear Customer, Thank you for your payment of Rs. 1200.00 against JioAirFiber Booking No. LR000015D960 with Transaction ID : 20260428210610000255679746981920285. A voucher worth Rs. 1200.00 will be credited to your MyJio account shortly. "
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neerajsaini (@NeerajSaini210) reported@JioCare How much time will you get to resolve this issue ,
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Jayant Kanekal (@KanekalJay4321) reported@JioCare @TRAI They said they will send service engineer wheb they want and I have to wait. @nch1915 Can you please help? They are extorting old people like this by taking money and not providing service and then not giving back the money
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Sameeranair (@SameeraVarde) reported@himanshutalrej3 It was an absolutely terrible network experience. I used it for a year and barely got any signal. Later, I switched to Reliance @JioCare and the difference has been huge with much better connectivity. You can try once
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Izhar Malik (@IzharMalik84921) reported@JioCare 48 hours has been passed Still issue not resolved
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shreyaskhebbar (@shreyashebbar) reported@JioCare @jiocare still issue is not resolved
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Vijay Reddy (@kvijaireddy) reportedhello shameless creatures at @JioCare, @reliancejio Lost all ethics? where is this ticket SR00002ICHBD hanging? You decided to elude the money you owe to customer? If you are born human's or to human's, you wouldn't ignore the messages after seeing this..........
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Mytripslog (@mytripslog) reported@JioCare I am still waiting for the resolution and approval of the extension.
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Deepak 🇮🇳 🦕 (@Deepak42021250) reported@JioCare @BhairabKishore Internet is not working from 3 days and your engineer holds my service request without any issue in "door lock" even there is no main gate installed in my house till now. SR000034ZJH9 Resolve it by today as the internet is not working from 3 days. Engineer not responding my calls
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Yashashvi Shekhawat (@YashashviShekh3) reported@JioCare I am waiting for the resolution. Hope it will update soon
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Kiz Ksh (@KizKsh) reported@JioCare Response is going to be a new circle. ⭕ The last service request was closed, saying the resolution was served. 😌 But here we are again with a new service request. Voilà! 🤦
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Abhishek (@_abhishekbehera) reportedTook a Jio AirFiber connection in March 2026 with a 4month recharge. During installation, I was informed that relocation would be possible if I shifted my residence. After 1.5 months, I moved to a new flat and contacted @JioCare relocation, but now they are denying the service.
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Sai Shekhar (@GeeShey_) reported@JioCare @jio_fiber Really disappointed with Jio Fiber service. I purchased the #JioFiber 2 weeks ago and was told that technicians would install JioFiber within 2-3 days once documents are verified. No one has called me yet to schedule the appointment....
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balakrishnan (@Krishbalask) reported@JioCare reference number SR00002KQRFQ , Despite reporting the issue earlier, I am being asked to wait for 8 days just for an engineer visit. The visit is still getting delayed, and there has been no resolution so far. This delay is causing significant inconvenience.
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S R Jangid (@s_srj) reported@reliancejio Nobody attended complaint no SR00002KUNJI at Jaipur. Wrong answer. Scheduled 12 to 1 pm today but I’m still waiting to get the results.
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Amrit Thiara (@myselfamrit) reported@JioCare This is not a consumer friendly activity to cancel after making excuses for whole 2 weeks. plz help and complete the installation at earliest.
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Arshi Khan (@ArshiKhan373281) reported@JioCare @reliancejioExtremely disappointed with the service. Paid ₹628.93 for AirFiber today, but service is still suspended. Spoke to agent 'Rohtas' who was incredibly rude, told me my money is "wasted," and my account is deactivated with no refund. This is unacceptable!
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Riya (@nairobi_Riya) reported@airtelindia Very disappointed with Airtel service. I applied for Airtel WiFi, completed all KYC and formalities, and paid ₹1500. Installation was promised yesterday, but now there is no response and calls are not being answered. Very bad @JioCare @reliancejio
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महावीर मीणा मूंडली (@MahaveerMoondli) reported@JioCare Sir, you and your Jio team have been giving the same answer since two years, since August 2024, but the problem of our village has not been solved till now. Why are the consumers being ignored?
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Thanseer (@Thanseethahar) reportedCustomer care said the engineer said technical difficulties and customer care executive said she don’t know when I’ll get the slot to relocate. Good thing is I have requested for cancellation. It’s been a long ride, good bye @JioCare your teams incompetency made me cancel.
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TAPAS_K_DAHIYA (@TAPAS207) reported@JioCare Still issue remain unattended Very pathetic service
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ManishVishav (@ManishVishav) reportedextremely disappointed with @JioCare @reliancejio I need to cancel my Jio AirFiber. No option in the app, no option on the web, and no human on the phone. Can someone actually help me here? My request shouldn't be this difficult to process. #RelianceJio #JioAirFiber
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Rahul Shah (@imrahul_2018) reported@RIL_Updates @JioCare Dear Team, its the 4th day and I am struggling without internet. #akashbhaiambani I am hopeful that you will interneve. The support team of Jio has made the customers completely unsatisfactory.
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Jaskirat Singh Rangi (@abhayisannoyed) reportedWhenever Lights goes off in my area! my jio network becomes so weak to even send a text messages!! @reliancejio @JioCare whyy???
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Satyajit Mohite (@satyaxengg) reported@JioCare @JioCare This delay is unacceptable. Please cancel the order and initiate refund immediately. Need urgent resolution.
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Nadeem Qureshi (@NadeemQ64687094) reported@JioCare There is no update at all.. and team is saying there is no complaint registered .. is this a joke 12 days all area impacted systems showing outage and saying no complaint registered.. they are not seeing calls details .. chat and X post is this a joke Reliance Jio
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S R Jangid (@s_srj) reported@reliancejio Nobody attended complaint no SR00002KUNJI at Jaipur. Wrong answer. Scheduled 12 to 1 pm today but I’m still waiting to get the results.
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Prakash Gohil (@Prakash_2209) reported@JioCare Again same response. Please depute someone who can connect with me and help to place Jio Fiber at my place at the earliest.
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Chinta Mani (@NirmalJ22983956) reported@JioCare Another service request was raised for 4 pm and as expected, no one came for service - these bastards in Jio are just indulging in loot and cheating - @JioCare @reliancejio are dacoits