Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 12: Problems at Reliance Jio
Reliance Jio is having issues since 07:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (64%)
- Wi-fi (16%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Sūrat, Kolkata, Chennai, Mumbai, Sopur, Delhi, Chhindwāra, Hyderabad, Bhubaneshwar, Patna, Lucknow, Cochin, Bengaluru, Pālghar, and Pune.
| City | Problem Type | Report Time |
|---|---|---|
 Sūrat
|
Internet | 31 minutes ago |
|
Sūrat
|
Internet | 31 minutes ago |
|
Kolkata
|
Internet | 32 minutes ago |
|
Chennai
|
Wi-fi | 3 hours ago |
|
Mumbai
|
Internet | 3 hours ago |
|
Sopur
|
Internet | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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RMS (@Rajmahimker1) reported@JioCare Extremely disappointed with the support. My JioFiber Set-Top Box has been locked for 2 days, and despite several calls to customer care, there is no resolution. Kindly resolve this urgently.
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Priyam Suri (@priyam_suri) reported@JioCare @JioCare @reliancejio Almost 4th day, same issue. Every night, the wifi gets disconnected. And tonight, again there's no wifi. But we have to pay the bill timely 👏👏
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Manthan Panjwani (@ManthanPanjwan2) reported@JioCare Issue not still resolved @JioCare
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Humaid (@humaidM7) reported@JioCare I recharged my phone twice because of your stupid services. First I recharged because my plan was up and the calls and data wasn’t working despite showing successful recharged message and then I did it again thinking made a mistake. ITS STILL NOT WORKING I NEED REFUND
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hemant kumar (@hkc1212) reported@JioCare Shrikant, the very first issue in front of you is the loss of our 8days of work, time & money due 2 this huge delay in jiofiber installation.Secondly, why we have 2 pay for the wire & wiring when every company is offering the wiring job for free. Third, escalation HOD details.
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Hemanthemani (@Hemanthemani4) reported@JioCare Bro I think that you all don't read our message properly. Please kindly inform us point by point. This reply we are aware before you inform us. Nothing new. If you can help us by out of the way then it is fine or if it is on normal way then no use of your service
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Ashutosh Yadav (@yadav_ashu3222) reported@JioCare Problem not resolved yet. Disgusting costumer support 😑
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Prince Jain (@p_jaincricket) reported@JioCare I paid the full annual amount based on the advertised offer, and now I am being charged after 360 days. Where is the promised free 30-day validity? If I do not receive a satisfactory resolution today.
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अभय शर्मा (@Abhay_lko) reportedIs there anyone who can contact and help me on this ?? @JioCare @reliancejio @TRAI
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JioCare (@JioCare) reported@dksharma1157 Hi Maithil, we are here to help you. We understand the inconvenience. Please note you will find all the answers to your queries under the FAQ section in your JIO POS Lite App. Once you open the App, on the main screen itself, towards the bottom, you will find JioCare (1/2)
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Gyaneshwar SOLANKI (@gnsolanki) reported@JioCare With all devices fools,with wifi with lan with jio wifi with other router whatever the source of connection sb m issue h,ott p h yt p h instagram p h whatsapp p all app p h
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Abhijith (@Abhijit30651021) reportedI've been unable to login into Jio live tv+ to view the fifa world cup as the number for OTP shows the previous registered number but the OTP doesn't come to the previous as well as my current number. @JioCare
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Mrityunjay (@itsmrityunjay) reported@AJIOLife @RelianceDigital @reliancejio You picked up my return weeks ago but are still illegally holding my money. Customer service ignores my emails and calls. Give me a clear timeline for my refund for Order ID: RT218022920 This is not good experience at all .
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Prince Jain (@p_jaincricket) reported@JioCare If I do not receive a satisfactory resolution today, I will be forced to escalate this matter and file a complaint with the National Consumer Helpline and the consumer forum. #JioFiber #JioCare #ConsumerRights
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Vineet Bedi (@vineetbedi31) reported@JioCare @JioCare - I had a call with cancellation team last night and they promised this issue will be resolved. But I CANNOT SEE ANY RESCHEDULE BUTTON IN THE APPLICATION!!!!!!!
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V..... (@_Jana_Nayagan_) reported@JioCare Stop sending generic, scripted replies. I am not interested in your 'service requests' or further delays. My request is simple: Cancel the Jio AirFiber connection immediately and process my full refund. Do not try to fix this or offer me more time; I am done. Refund my money now.
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jack daniels (@cyclops9111) reported@reliancejio @JioCare i am not reveing Otp for watching livetv+ - pls help quickly
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Sudhanshu siddarth 🇮🇳 (@SSiddarth30) reported@JioCare "There is no such extreme weather in my area. Please stop giving false excuses and provide a genuine update. How long will you keep fooling customers with the same reason instead of providing a genuine resolution and arranging an engineer visit?
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AMIT AGRAWAL (@acaamit) reported@reliancejio @JioCare you can place new connection through internal cabling but can’t repair the same ???what a joke ??three complete days without service.inefficient staff visiting without repairing.
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Shanewar Ansari (@Shanewar3) reported@MaymurSultan @reliancejio @JioCare Jio People Has no Shame. Port in Airtel Get Unstoppable Service 👌👌
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S.Jagdish rao (@jaggirocks83) reported@JioCare @JioCare still my issue is not solved
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ᄂΣӨ X ЯΣIGПƧ (@IBelieve_Crypto) reported@JioCare My Jio AirFiber STB is having an issue with the Live TV+ app. When I click on the Live TV+ icon, a black screen with the app logo appears, but the app freezes and won't load any further. Please help me fix this.
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Bhavya shukla (@bhavyaTrivedi16) reportedDay 4. No WiFi. No mobile network. No resolution. Only repeated scripted replies from @JioCare while customers suffer 96+ hours of downtime. Work affected. Classes missed. Extra costs incurred. Where is the compensation for this prolonged service failure?
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Tuhinsubhro Chatterjee (@TuhinsubhroCha3) reported@reliancejio too much network issue no internet coverage calling drop issue in new digha sea beach. Very bad service of jio
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Prashant Mishra (@Iampmishraa) reportedHey @reliancejio @JioCare, the internet speed at my location has been absolutely crawling since yesterday. It’s ultra slow and making it impossible to get any work done. Please look into this and fix it ASAP!
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manish sindhi (@SindhiManish) reportedIt’s been 2 days with zero resolution, yet I get a message saying "Your problem has been resolved." What kind of accountability is this, @JioCare ? Fix my issue instead of just closing the ticket! 😡❌ #CustomerServiceFail #NoAccountability @AkashMAmbani
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Hemanthemani (@Hemanthemani4) reported@JioCare @RIL_Updates we are paying you along with 18% gst for jio airfiber and it is not working since 3 days and on top of it we are buying data pack with 18% gst. For 1 purpose you are asking us to shell twice the amount plus 18% gst. Very nice and innovative way of making money.
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S S Ranjan (@SSRanjan17) reported@JioCare @JioCare Do you still expect me to continue with Jio after a 4-day Internet outage at my residence in South Delhi? The disruption persists due to adamant and inefficient technicians and a failed grievance redressal system. Do you want to hear harsh words on such pathetic service?
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Paritosh Vyas 🇮🇳 (@paritosh2608) reportedPoor support from @JioCare @reliancejio AGAIN Happened last year. Happened again. Internet gone . Compain 40 hours ago. 1st message was for an engineer visit at around 1 pm yesterday. Changed by Jio to evening yesterday Then showed Engineer is on the way. Then he vanished. Complain paused. I will surely go for another company this year because the after sales services are very poor. Three cheers for Jio .
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Anirudh Sharma (@Anirudh_verse) reported@JioCare Your technicians are dishonest and not delivering the service customers pay for. They're scamming customers and potentially damaging your brand value. Either improve accountability and service quality or I'll be forced to escalate this to Consumer Court.