Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 19: Problems at Reliance Jio
Reliance Jio is having issues since 07:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (63%)
- Wi-fi (17%)
- Phone (10%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Patna, Chennai, Nagpur, Guwahati, Malappuram, New Delhi, Agra, Morādābād, Hyderabad, Kalyān, Bānposh, Jodhpur, Bhubaneshwar, Chhindwāra, and Dhanbād.
| City | Problem Type | Report Time |
|---|---|---|
 Patna
|
Internet | 4 minutes ago |
|
Chennai
|
Wi-fi | 2 hours ago |
|
Nagpur
|
Internet | 8 hours ago |
|
Guwahati
|
Wi-fi | 8 hours ago |
|
Malappuram
|
Wi-fi | 9 hours ago |
|
New Delhi
|
Phone | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Faisal Alam (@_Faisal_Alam_) reported@JioCare service request SR0000360A4T which you are taking have already crossed the resolution TAT... I am raising disconnection for your negligence.. @JioCare Also raising a complaint in consumer court.. @jagograhakjago
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Narendra Jha (@N_jha5) reported@JioCare How much time this issue I'm facing since last month Still you guys need time? Nobody contacted me yet. No one came to check. And you are saying you guys are working. Don't worry just stuck till this month. Afterwards nobody will gonna take your service in this area. @JioCare
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Manish (@manishtaneja07) reported@reliancejio @JioCare Facing frustrating issue with Jio. Need to change existing plan,team says plan can’t be changed unless extra payment is made. Poorly designed process and unhelpful support. Never faced such issues with Airtel. Customer support at Jio needs improvement.
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Yellow Bird (@YellowLove243) reported@Proud__Indian01 @reliancejio @JioCare Same happened for me. They really take time to fix it
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sulfi✹ (@cafune_sulfi) reported@JioCare Dear team , My cctv technicians and home automation teams are waiting only for jio. please do support to install this today ! because I already wait 6 months for a connection and that's very frustrating
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shoebशोएबശൂഐബ്شعیب (@iqbal_shoeb4AAP) reportedDear @JioCare, WiFi service has been down repeatedly and your customer support is doing nothing except giving useless assurances. Paying full bill for zero service is frustrating. Kindly resolve this immediately or explain why customers should continue using @jio_fiber
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Clean (@safaihere) reported@JioCare When can I expect the resolution???
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प्रशांत भारती (@Bhart09) reported@JioCare Dear jio, so far no one has come to resolve my problem, not a single call received yet... Should I switch on to another network @BSNLCorporate or @airtelindia
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Sandip Sahu (@sandipsahu33) reported@JioCare Firt ur network is getting useless day by day and 2nd im not able to port my jio sim And 3rd ur call center executive said i have to visit jio store to port my jio sim 4 kindly don't sell ur jio sim at door set 5th if ur not providing good network kindly leave me
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John kumar (@KumarJohn89) reported@JioCare When was the resolution given that its closed?And when did i respond?What are you all talking! I just want to know why is it taking such a long time?How long you want to take to process a cancelation& refund? I have been hearing the same "shortly","asap" and what not for 15 days
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CroodPhoenix (@CroodPhoenix) reported@JioCare Jio Airfiber isn't working. This is happening frequently now. Request you to look into it ASAP else I am exploring other service providers. Raised a service request SR0000366M4T.
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mohit rao (@mohitrao49) reported@JioCare who is lier ? your technician ? your customer support team ? your false ads about speed ? your backend team ? your sales team ? your insation guy ?
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Curious Voyager (@j4ntddf76x) reported@JioCare Check on your system how many days have gone now! This is your customer experience? Cancel all my requests! Never again going with jio! Pathetic experience
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Himaanshu Agnihotri (@AHiimaanshu) reported@sumanthpadaval1 @reliancejio Same issue, I am also facing with my jio fibre connection. Since 14 may no visit no fix only lip service.
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Shaurya Parashar (@Shauryaparashrr) reportedDear @JioMart @JioCare Your app is a complete joke. My order was supposed to be delivered yesterday as shown in the app, and even today there’s no delivery and the order status hasn’t moved at all. No proper updates, no accountability, just pathetic service.
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sharath karthik (@sharath1690) reported@JioCare No details were shared, it’s the same generic mag you receive. No hope for resolution. #ban_jio #jiofails
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Ikrar (@mr_ikrar_) reported@JioCare I am paying for services but not getting them. Who will compensate for this loss? My time is wasted, and my days are ruined. Will you refund my recharge amount, or extend my validity for the days I didn't get proper service.
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athul (@a1hu7) reportedSim is not connecting dm need help @JioCare
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CS Arpit Agrawal (@csarpitagrawal) reported@JioCare Its day 8 of no internet connectivity. Complaint no. SR0000350T4B has been on hold, no proper reason is given. Kindly resolve the issue asap.
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priyam jain (@JainPriyam667) reported@JioCare @JioCare still waiting for resolution
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VENKATESHA YR (@venkateshyr4) reported@JioCare I appreciate that a service request is raised, but I need action, not just assurance. This issue is already long overdue. Please provide a concrete update on the specific resolution time today.
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sumit turk (@sumitturk) reported@reliancejio I recently installed a new Jio Fiber connection around 5–6 days ago, but my router is already showing offline and the internet is not working. This is very disappointing as the connection is new. I have tried restarting the router and checking all cables,
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Jino S Raj (@jinosraj) reported@JioCare Always network issues and always call drop while in mobile network.. really thinking of Porting. #bsnl is far better while both sim are in same phone
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Asma Zehra ❤ Memecoin (@zehraasma68) reportedAre you going to windup in kashmir @reliancejio .... Slowly slowly your network is dying here.... Mark my words in coming months lacs will port to airtel
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. (@SaturnRings_8) reported@JioCare @Ajitpra56512429 I can't even pay my bill or anything. I am working from home I need urgent help
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saurabh vyas (@vyassaurabh1) reported@JioCare Order cancel but payment yet not credited in my account very poor and disappointing service by such a big company
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Sharvan Kumar (@sharvan605) reported@reliancejio @JioCare @jio_fiber I applied for relocation of Jio Fiber WiFi connection and made the payment in advance. Later on,team informed me that they are unable to provide service in my area. If the service cannot be provided, the refund should be processed immediately.
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Skieee (@Skieee0307) reported@JioCare Worst customer care service....no benefit was credited except for that 2GB data. Very disappointed #jioscam
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. (@SaturnRings_8) reported@JioCare I can't even call or access a customer care executive. I can't even pay my bill how can I even get through this.
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Λ ＢＨＩＳＨ Σ Ｋ Ｖ Σ ＲＭ Λ (@iabhishekrverma) reported4 days, still no updates, why...? Your mail service is not working... Customer care just cuts my call. The delivery agent number I received said I am not working in jio ... What is this...? Even after raising request, I have not received any progress update... @JioCare