Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 4: Problems at Reliance Jio
Reliance Jio is having issues since 06:30 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (66%)
- Wi-fi (15%)
- Phone (9%)
- Total Blackout (6%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: New Delhi, Ranchi, Mumbai, Delhi, Sūrat, Dhanbād, Hyderabad, Jaipur, Chandigarh, Bengaluru, Chhindwāra, Patna, Indore, Hisar, and Chennai.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi
|
Wi-fi | 1 hour ago |
|
Ranchi
|
Internet | 2 hours ago |
|
Mumbai
|
Internet | 2 hours ago |
|
Delhi
|
Internet | 2 hours ago |
|
Mumbai
|
Internet | 3 hours ago |
|
Sūrat
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Aviral Srivastava🚩 (@AviralSri67) reported@reliancejio @JioCare please call me not able to connect with you and use network of my Jio even 4G is not working properly please help in solution
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Yash Kothari (@yashk03) reportedMy Jio Fibre connection is disturbed since yesterday 3pm, I have raised the ticket yesterday, The technician was supposed to come today morning, but they are keep on rescheduling at his own convenience. Worst customer service. The network is also pathetic in this area. @JioCare
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UB (@umvibh) reportedLatest update - we have been denied any service and are being penalized for the job that was to be done by @JioCare.
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Shivkumar S Pandey 💎 (@ShivkSPandey) reported@JioCare @reliancejio Took payment for Jio Fiber Order: NO0001EXMQD4 in 1 day. 6 days later = NO installation, NO call, NO reply. Now no one is even picking up the phone. Worst service! Please refund my money IMMEDIATELY. #JioFiber #CustomerService
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Neeraj Sharma (@NeerajS73374820) reported@JioCare @reliancejio Phone Support: Your AI voice representatives state the request is cancelled. MyJio App chatbot: The app shows the request is still "Pending."
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Shivkumar S Pandey 💎 (@ShivkSPandey) reported@JioCare @reliancejio Booked Jio Fiber Home + Set Top Box. Order: NO0001EXMQD4 Paid but no installation since 6 days. Was promised next day installation. Please cancel & refund my money ASAP. DM me for details.
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Upendra Choudhary (@UPENKUMAR4) reported@JioCare Repeated service interruptions on Jio AirFiber are unacceptable. Continuous connectivity issues are causing unnecessary inconvenience and raising serious concerns about service quality. I request an immediate investigation, a clear explanation, and a permanent fix.
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Abhiiii (@Abhiii43115401) reported@JioCare Thank you. My issue has finally been resolved and my Jio AirFiber is working again. I appreciate the support from the local Jio office and the engineer who fixed the issue. I hope such delays can be avoided for customers in the future.
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🤝 Zubin Pahuja (@zubinpahuja) reported7 days with NO internet in Indore. Called @JioCare toll-free, engineer was assigned but never showed up for the appointment. This is unacceptable service. Request ID: SR00002N4CLQ. Please resolve urgently 🙏
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Mr Kkm (@MrKkm3) reported@JioCare Any update on my complaint ? There's no improvement till now
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Ajita Kumar Malik (@ajitakumarmalik) reported@JioCare @reliancejio The technician came. First said that 5g signal is not coming and It may not work forever. Then they asked me to let them take the router and ODCPE with them. But I called to Jio care and they told me not to give the devices. Kindly help
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Kishor (@KishorTalukdar_) reported@JioCare We pay for monthly plans, yet get single-digit KB/s speeds or complete signal drops throughout the day. I’ve done everything on my end: Filed multiple complaints via customer care, Switched airplane mode on/off, reset network settings, and restarted my phone.
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Amreshwar Singh (@sunnyislegal) reported@JioCare DMed you with all the details,please lmk when this issue could be resolved its a very big hassle to me atm! @reliancejio @JioCare
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Mausam Singh Rathore (@mausam200) reported@JioCare @JioCare need a final date and time to solve this issue. Not a false working or commitment
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anurag Tripathi (@anurag1478) reportedTweet 2: Despit the cmplete outag, custmrs r still being 4 the period when no service was available. This is unfair and unacceptable. I request an immediat investigation, accountability for negligence, and a full refund/compensation for the entire outage period. @JioCare @TRAI
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Pranjal Jain (@mpranjaljain) reported@JioCare Please don't give SOP answers. The service engineer is not willing to come and the schedule keeps changing everyday. It now 6th day since issue occurred. He is saying they are being told to only focus on air fibre request and don't have bandwidth.
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Parag (@Parag___shah) reported@JioCare what pathetic service. We are struggling to use your fibre for last 4 days. Absolutely poor service. They are just postponing engineers visits. You people should quit this business.
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Pranjal Jain (@mpranjaljain) reported@JioCare I'm facing issue in my jio fibre connection for the last 7 days. Complaint number SR00002N033G. I raised a consumer forum complaint docket number: 9869500. Can't talk to customer executive. Instead of pasting the SOP response please talk to technicians involved.
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Pranjal Jain (@mpranjaljain) reported@JioCare There is no way to reach out to customer executive. The engineer has refused to visit and fix the issue even though the case is opened for 6 days. I shared my phone number in DM, no response and standard copy paste response. I'm going to file a complaint in consumer court now.
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John Aravind (@JohnAravind6) reported@JioCare My issue was not understood. Pls check my message and resolve properly.
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Manoj Singh (@mksr1990) reported@airtelindia I don't know my wife sim Stopped working, suddenly I visited the customer support centre in my Area, but no support, I tried connecting to the customer care 121 but no response. Raise a ticket also in the morning still no response . @Airtel_Presence @reliancejio
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Sai Kishore (@sakishore23) reportedJio worst signal ever @reliancejio @JioCare
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Upendra Choudhary (@UPENKUMAR4) reported@JioCare No resolution Till now
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Vipan (@vipan089) reported@JioCare I’ve reported this issue 4 times. Only JioHotstar doesn’t work on my Jio AirFiber, while every other app works fine. Tried all troubleshooting steps. Jio Customer Support is fooling us instead of fixing the issue. @JioHotstar @reliancejio
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Shubham Tiwari (@T_iwari_ji) reported1. Extremely disappointed with @JioCare service. Requested AirFiber connection at Sai Raghavendra Tiara, Whitefield, Bangalore. Paid ₹1,500 + ₹627 after being assured installation Saturday by your rep Abdul Rahman. Now told building has NO NOC — connection isn't even possibl
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Sudarshan Roy (@sudarshanroy14) reportedShocking experience with Jio AirFiber. Since installation, the internet has not worked even once. My phone, laptop, and PC can't connect at all. I paid for a service that I've never been able to use. Is this the quality Jio promises? #JioAirFiber #Jio @JioCare @reliancejio
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UB (@umvibh) reported@JioCare Your executives are running away from responsibility and all you have are excuses but no solution. @jagograhakjago please look at the type of services available to people paying in advance for the service.
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Amit Paithankar (@AmitPaithankar) reported@reliancejio @jio_fiber @jiocareindia,I keep receiving payment reminders for JioFixedVoice # +911341796911. This number/account is NOT mine. I’ve emailed customer support 3-4 times to delink my email, but no resolution yet. Please remove my email address from this account ASAP!
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VINOD JK SHARMA (The King Baadshah) (@VinodThe8409) reported@reliancejio your service are so bad
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Bharat Powani (@MIBHPO) reported@JioCare Post installation SET TOP BOX is not working. Complaint is sent to CEO on email.