Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 16: Problems at Reliance Jio
Reliance Jio is having issues since 08:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (63%)
- Wi-fi (17%)
- Phone (10%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Bengaluru, Kālna, Bānposh, Hyderabad, Varanasi, Mumbai, Bhopal, Patna, Coimbatore, Jaipur, Kolkata, Hāora, New Delhi, Pune, and Jamshedpur.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 55 minutes ago |
|
Kālna
|
Internet | 1 hour ago |
|
Bānposh
|
Wi-fi | 1 hour ago |
|
Hyderabad
|
Internet | 2 hours ago |
|
Varanasi
|
Internet | 2 hours ago |
|
Mumbai
|
Internet | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Mukesh Kumar (@frankmukesh) reported@JioCare International roaming not working in Germany on my Redmi Note 14 5G. No signal/network, manual selection also fails. Please help urgently.
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PoweredPuff🇮🇳🇮🇳 (@MojoMojito88) reported@JioCare Shubham... I explained the issue to u during our call and u said u would check and revert. All I see is a standard, nonsense reaponse which has absolutely nothing to do with my query. Going by ur reply, I think I would have to port out of Jio.
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Sumit Sharma |🇮🇳 (@sumit_sharma_07) reportedJust goes on to show hw the public gets impacted big time wen there's just monopoly or duopoly in business. Airtel & Jio Facing issue with @reliancejio Since 5 days and there's no resolution or accountability @JioCare @TRAI - have some spine and bring more reliable competition
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Ankit Rajput 🇮🇳 (@rajputankit7205) reportedDear @JioCare @reliancejio there is network down in my area even phone showing 5G but still buffering to open normal YT video..solve the problem asap
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Piyush (@Piyush64099340) reportedcomplaint no-SR000035WNX3 hasn't been able to use internet since 48 hrs also the technician has put the complaint on hold without work completion,neither jio coustomer care is helping nor anyone else very poor service.. @JioCare @reliancejio @jio
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लव पांडेय (@lavpigm) reported@reliancejio @JioCare Jio network is not showing in my mobile, it has been more than 2 to 3 months. Could you please assist?
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Ankur Sinha (@ankursinha2608) reported@JioCare But for the past 1 year I have been using the same name for 4G and 5G bandwidth. I haven't faced this issue ever. This issue I have been facing for the last month .
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🙅 Radheshyam 🙅 (@Radheys51117511) reported@JioCare I just went to your jio care and it's still open, please resolve my network problem. I'm using another network
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Agnivanshi Vikrant🏹 🇮🇳 (@agnivanshi_31) reportedIs @reliancejio @JioCare even aware that half the country has no network? No updates, no reasons, and definitely no apologies. Easily the worst service in India right now. #JioDown #JioUser #JioNetworkIssue
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Maitri ♡ (@Maitri_1012) reportedI'm only facing the jio network problem ?? @JioCare please help Gujarat is facing a major breakdown in the network. It's not stable
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youneverknow@ (@youneverknow169) reported@JioCare @reliancejio Jio fiber is literally **** , no one to even handle customer compliants whenever call they just say we will do smth and they do **** take some accountability and fix these issues we all in our area are facing troubles and now its js high time
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Maulik Malani (@maulikmalani009) reported@JioCare @reliancejio Jio fiber don't use all guys and costomer care not properly ans. Plase don't buy this network fiber all time same issue 6pm - 10pm dayli network very slow Jio does not provide service as per the charges as money is the only thing charged. @BBCBreaking
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Keshav Jain (@Jainshab2009) reported@JioCare Still your team will taking time if my problem is not solved by you so tell us dimak kharab kr diya company band kr do apni service nhi de ja rhi h to har message m ye hi licka hota h ki make patience uski bhi ak limit hoti h roj problem face krni hme pd rhi h isliye hme pta h.
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Proud Indian (@proudindian1801) reported@JioCare I am not able to talk to your customer care even...what is the procedure to close this connection and what is the amount i will get as a refund from my last recharge..plus guide me what is the compensation for loss of this 2 days of services?
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Himanshu Ladha (@HimanshuLadha8) reportedHey @reliancejio @jio_fiber @JioCare Is there any network issues in the gujarat !! Network is not coming properly in the region in the sim card network and jio fiber network ?? Solve the issue regarding this in nadiad , Gujarat… #JioDown
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Nafees Ahmad (@NafeesA50574782) reported@JioCare Dear Customer, Service request no SR000035SQHT has been raised in your account. You will receive an update for this request by 2026-05-15T18:39:57. I'm waiting for an update on this service request
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Gollum 👽 (@JoinTheShahid) reportedWorst internet service @reliancejio @jio
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Piyush Shah (@PiyushS55186976) reported@JioCare PLEASE REGISTER THE COMPLAINT JIO FIBRE NOT WORKING PROPERLY LAND LINE NO 079 ××××5610
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Piyush (@Piyush64099340) reported@JioCare complaint no-SR000035WNX3 hasn't been able to use internet since 48 hrs also the technician has put the complaint on hold without work completion,neither jio coustomer care is helping nor anyone else very poor service..
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H M Johari (@sanjuhmh) reported@JioCare Not working
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JIGS JD (@jigs_jd1806) reported@JioCare @reliancejio Total loss of network in [DAHEWAN Pin Code - 388550 ] every time there is a power cut. Signal vanishes instantly, showing zero battery backup at local towers And when power arrives then network arrives after 1 hour thats frustrating 😡 in my town 70%..
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Naresh Motwani (@naresham) reported@JioCare @reliancejio I never said I am experiencing issues but I gave feedback to come out with unlimited 4G data option as well like VI does. So simply escalate to right team. It sadly shows Jio in bad light if you can't understand a simple message and use irrelevant scripted responses
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VARUN JAIN (@VARUN98738) reported@JioCare my wifi +911135769282 not working properly please solve ASAP
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Rayhan, John (@JohnRayhan) reportedEven after 24 hours of this tweet and multiple calls with customer care, still no response or resolution from @airtelindia @Airtel_Presence I made a big mistake choosing Airtel. Now switching my internet to @JioCare
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Arpit Gupta (@arpitiitr) reported@JioCare @reliancejio Service Request SR000035STQZ for my Jio Fiber has been pending since 13 May 2026 with no resolution. Even calling helpline has not helped. Kindly intervene urgently.
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subhasish sharma (@subhasishsharma) reported@reliancejio @JioCare Need your assistance. Did a prepaid recharge on 2nd May for Rs. 1748/-. My recharge is not done. Raised a SR on 7th May, Still no solution. Amazingly the SR has been closed in the system without giving my money back. Pathetic Service.
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Jatt Farmer (@brar_boyz) reported@JioCare I am waiting for my refund more than one month. You move me to private massage and keep sending me same automated massage. I need my refund. This is insane customer service. Very poor
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Shreyash (@shreyash_ach) reportedHey @jio_fiber @JioCare , how do I cancel my airfiber connection?
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Narendra Patel (@Narendr18917982) reported@JioCare How long will it take for the higher team to resolve this issue? You said you would update me soon.
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Manjinder 69 (@69Manjinder) reported@JioCare Details have been shared via DM as requested. The outage remains unresolved despite repeated follow-up, and there has been no concrete update. This prolonged service disruption is unacceptable. Kindly resolve on priority and confirm restoration ETA immediately