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Reliance Jio service status: outage reports and connection issues

Why is my Reliance Jio service not working?

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Full Outage Map

Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Reliance Jio. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

  • 67% Internet (67%)
  • 14% Wi-fi (14%)
  • 9% Phone (9%)
  • 6% Total Blackout (6%)
  • 3% E-mail (3%)
  • 1% TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Dehra Dūn, Kolkata, Chhindwāra, Ahmedabad, Indore, Hyderabad, Chennai, Lucknow, Udaipur, Bengaluru, Kawardha, Visakhapatnam, Mohali, Thāne, and Chandigarh.

CityProblem TypeReport Time
Dehra Dūn Total Blackout 3 hours ago
Kolkata Internet 3 hours ago
Chhindwāra Total Blackout 4 hours ago
Ahmedabad Wi-fi 5 hours ago
Indore Internet 6 hours ago
Hyderabad Phone 6 hours ago
Full Outage Map

Community Discussion

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Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

  • DineshC12181523
    Dinesh Choudhary Hudda (@DineshC12181523) reported

    @reliancejio @JioCare At this time same problem allready send address pincode near by area share personal msg but problem not solved very bad service provide jio

  • evabuilds
    eva (@evabuilds) reported

    @JioCare @reliancejio @JioCare and there is literally no way to contact you guys, just chat with your stupid AI bot. poor service, the I ly reason why I was reluctant to use jio instead of Airtel and now you guys have money for a year. need a resolution on this asap, happy to share my details in dm

  • mohitbhagat417
    Mohit bhagat (@mohitbhagat417) reported

    @JioCare My address is BIHAR DIST-KATIHAR PS POTHIA PIN-854114 LANDMARK NEAR JIO TOWER BUT NO PROBLEM SOLVED 7 MONTH PROBLEM ALL JIO EMPLOYEE JPM FSE RETAILER DISTRIBUTOR NO SOLVED THEY ARE ONE SATISFIED 1 MONTH PROBLEM SOLVED BUT NO RESPONSE LAST OPTION I COMPLAINT FILE ON X TODAY

  • SudharsanRaamhu
    Sudharsan Raamhu (@SudharsanRaamhu) reported

    @JioCare Please stop sending generic replies and actually resolve the relocation request. How much longer am I expected to wait for a basic service request?

  • yabhishekhd
    Abhishek Yadav (@yabhishekhd) reported

    .@reliancejio I received this SMS saying an eSIM upgrade request for my Jio number could not be initiated because my email ID isn’t registered. The issue is, I never requested an eSIM upgrade. Could you please check why an eSIM upgrade request was initiated on my number and confirm whether my account is secure? SMS received: “Your eSIM upgrade request for Jio number xxxxxxxxxx could not be initiated because your email ID is not registered with this number.”

  • Dharvinod71
    V k dhar (@Dharvinod71) reported

    @reliancejio @jiocare @reliancejio JioFiber order LR000016EYAC amt was paid on 31 Aug 26 Tried multiple times – MyJio app, Fiber helpline 1800-896-9999 and WhatsApp support have no cancellation option Please cancel the order immediately and process full refund to the original payment mode

  • daxilpatel
    DAXIL PATEL (@daxilpatel) reported

    @RaviSin6238033 @JioCare Similar problem I faced few days ago. They keep saying engineer is not able to enter your premises, but when after 12 days engineer came, he said he did not got any service query. Means jio is not handovers complaint to local engineer and randomly updating status by own.

  • hansIndien
    Badri N (@hansIndien) reported

    @JioPlatforms @JioCare @reliancejio Promise a 5-6 PM slot today, let it silently expire without a call, and then auto-reschedule to tomorrow! 🛑 Service down since Aug 28 for paid account 410601143173. Ticket SR00003F9QWR is just stuck in an endless bot loop with ZERO real human contact or engineer details.

  • JAYCHANDMAURY88
    Jaychand Maurya (@JAYCHANDMAURY88) reported

    @jiocare jio 5g speed is very poor pls speed up now ...

  • RamLokesh_66
    Ram Lokesh (@RamLokesh_66) reported

    @RaviSin6238033 @JioCare @reliancejio Even getting the connection of air fiber is too tough and getting to talk with their customer representative is extremy impossible.

  • Bindutikekar
    Bindumadhav Tikekar (@Bindutikekar) reported

    @JioCare @Mrugank1989 You don’t understand human relationships. U r a machine reply. U dnt want to resolve issues. If you want to, please visit on site .. Vileparle kalpavriksh sty, Sant Mukta bai road, Vileparle east, Mumbai. Why can’t u respond in detail here for last so many months on going issues?

  • Gs_Bishtldos
    Gujju_singhThakur (@Gs_Bishtldos) reported

    Currently, only Airtel and Jio have a monopoly in the country, and recharge prices are increasing day by day. They have very skillfully eliminated all other telecom companies by offering them for free first. Now they have started such recovery for their three months of free service that it's unbelievable. Monopoly in any field can only lead to inflation and helplessness. If Vodafone, Idea, Tata Docomo, MTNL, Aircel, and other companies existed today, Jio and Airtel wouldn't be able to dictate terms. The government also seems to be standing in their favor. It appears the government has handed over everything to these selected companies. Who will treat these predatory companies that offer 28 days of recharge in a 30-day month? Other options for the country's citizens have been deliberately eliminated. This is absolutely not right, and I strongly oppose this monopoly. @PMOIndia @airtelindia @reliancejio

  • rajeshprasad_24
    Rajeshkumar Prasad (@rajeshprasad_24) reported

    I got worst experience with @reliancejio. My mother is having Jio sim and she requested to recharge number and recharge was converted to smoothing data plan. So, i called to customer care executive Alpesh he told me Jio is not allowing to degrade plan once you recharge done.

  • Ahmadsuhaib99
    صہیب احمداعظمی (@Ahmadsuhaib99) reported

    Extremely frustrated with @reliancejio @JioCare. My #JioFiber wifi is frequently disconnecting nowadays, making it impossible to work. To make it worse, there is zero response from the customer service team and I can't seem to reach them at all. Please fix this @JIOAIRFIBERIN

  • MohammadAnas07
    hangman (@MohammadAnas07) reported

    @JioCare but when will i receive my rest of the money? 6 months has passed it seems like I'll never get my refund back.

  • NIK000997
    NIK (@NIK000997) reported

    @tanyachawla31 @reliancejio This also happened with me then I lodged complaint to consumer affairs helpline. After that I received my money back.

  • SakshiG08523547
    name (@SakshiG08523547) reported

    @JioCare Service Request no SR00003FNBPT JioFiber has been down since 2 PM. Engineer visited but left without fixing it, saying it’ll be fixed tomorrow. Why should my recharge money be wasted? Fix it NOW and compensate me for the downtime.

  • mpeastdiscom
    MP East Discom (@mpeastdiscom) reported

    @manojdopssagar @JioCare @reliancejio Dear Consumer, You have been notified by our Consumer Care Center (97*****602) regarding the action taken by regional officials in connection with your complaint C-15888827. For more information, please contact your nearest electricity distribution center. Thank you.

  • drnittinkverma
    𝓗𝓲𝓷𝓭𝓾𝓼𝓽𝓪𝓷𝓲 🇮🇳 (@drnittinkverma) reported

    @JioCare complaint: I received the same refund-related message from Jio on 11/08/2026. However,despite the assurance provided by Jio,no refund has been credited and no satisfactory resolution has been provided to me even after several days. Kindly clarify what is meant by “next few days”

  • PJaikr
    Pradeep Jaikr (@PJaikr) reported

    @JioCare "@JioCare I paid for a new JioFiber connection on 30th july (Order ID: NO0001F1T6GO).& Reuest no.SR00003EKURL KYC done but installation is not done. I have sent a cancellation email cancel done .But refund money not complete Within 7 Days. Please refund my money back. @JioCare

  • SquaredR7284
    Squared R. (@SquaredR7284) reported

    @tanyachawla31 @reliancejio All connections are same good till you buy. Now I don't have a way to surrender my connection. There is a whatsapp number where I message Call Me I get a callback from the support real person.

  • Arsh_32
    Adarsh (@Arsh_32) reported

    @RelianceJio @JioCare Can’t load WhatsApp on 4G or 5G anymore. What kind of service is this? The network connection is getting worse by the day. Please look into this asap!

  • SudharsanRaamhu
    Sudharsan Raamhu (@SudharsanRaamhu) reported

    @JioCare @reliancejio 2/4 I contacted customer care and was told it would be resolved within 3 days. I scheduled another appointment for 1 Sep eveng - again, no call, no update, no show. Every time I contact support, a new ticket is created and then somehow gets “Closed/Resolved” without any solution.

  • dmchandru
    chandru (@dmchandru) reported

    @JioCare @JioCare @reliancejio This is honestly a pathetic customer experience from a reputed giant like Jio. Your team acknowledged my complaint and said they would assist me via DM, but there has been no response or resolution even after 2+ days.

  • sreerupdandapat
    Sreerup Dandapat (@sreerupdandapat) reported

    @JioCare my jio fi is not connecting and customer care phone number and ai chat is completely useless, i have sent emails, shared imei number through sms. But nothing works. Requested call back at 8788696661 but no one called. This is worst customer service

  • thesohailraza
    Sohail Raza (@thesohailraza) reported

    @JioCare Showing "Unlimited Data" and then stopping internet due to data exhaustion is misleading. Support failed to help. Resolve immediately or I will escalate to Consumer Helpline. #JioFiber #JioCare

  • dipenthaker7
    Dipen Thaker (@dipenthaker7) reported

    @JioCare @reliancejio They cancel my complaint without any call and one of your employee is lying on call that your issue resolved without visit my home. Please look into this

  • Bindutikekar
    Bindumadhav Tikekar (@Bindutikekar) reported

    @JioCare You are not there to help.. Pawan, you r the fourth machine to reply. If you were to help , no one would hv complained here again & again . @jio_fiber , @jio_gigafiber

  • NawabAr09113077
    Mohammad Nawab Arzoo (@NawabAr09113077) reported

    @reliancejio I have received a JioFiber bill for an amount that I do not recognize and have never authorized. I have no knowledge of this bill/account/charge. Please investigate immediately,JioFiber account or outstanding amount associated with my details. #Jio #JioFiber

  • Sadda_Kiran
    Sadda Kiran (@Sadda_Kiran) reported

    @JioCare JioFiber service became worst recently. In the past 10 days, this is the 3rd time I am facing internet connectivity issue. This is not a kind of service I am expecting from JioFiber. Plans also not affordable compared to other operators. Let me know the process for disconnection.