Reliance Jio service status: outage reports and connection issues
Why is my Reliance Jio service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours
The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 25: Problems at Reliance Jio
Reliance Jio is having issues since 01:10 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Reliance Jio users through our website.
- Internet (66%)
- Wi-fi (15%)
- Phone (9%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Reliance Jio outage reports came from the following cities: Bengaluru, Kolkata, Chhindwāra, Guwahati, Solāpur, Vadodara, Vapi, Mumbai, Ahmedabad, Pune, Nashik, Haridwar, Mohali, Jaipur, and Hyderabad.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 9 minutes ago |
|
Kolkata
|
Internet | 46 minutes ago |
|
Chhindwāra
|
Wi-fi | 2 hours ago |
|
Guwahati
|
Internet | 2 hours ago |
|
Chhindwāra
|
Internet | 2 hours ago |
|
Guwahati
|
Internet | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Keshav Bajaj (@Keshav1727) reportedI had one of the worst customer support experiences with JioFiber. My JioFiber stopped working while I’m 2,000 km away from home. I called customer care 3 times, and every single time I was told: “Call us only when you’re standing in front of the router.” I repeatedly explained that my parents were already at home, had completed all the troubleshooting steps, and I just wanted a technician visit because I wasn’t there. But nobody listened. Finally, I contacted the local engineer who had originally installed the connection. He visited, checked the router, found it was faulty, and replaced it. The issue was resolved immediately. If the solution was simply replacing a faulty router, why did customer care refuse to send a technician after multiple requests? Extremely disappointing support from @JioCare @reliancejio . Customers shouldn’t have to bypass customer care to get a genuine issue resolved.
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Nikhil Bansal (@nikcooolz) reported@lakshmikanth983 @JioCare @jio_fiber Brother is your problem solved? , i also want to do recharge of 10000rs plan but i have 2 months left
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VN (@175f62e3c3e4473) reported@JioCare @reliancejio Useless service providers I have registered for booking new air fiber in my location i.e Kochari karnataka india 591340 still did not recieve any call.
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Samarjit Mohanty (@samarjitodisha) reportedJio Broadband has been disrupted from last 4 days. No response despite daily messages from them that it will be done immediately. No redressable mechanism. But u pay for the down days. @JioCare
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Aman Goyal (@goyalaman1602) reported1.5 month old @reliancejio airfiber(100mbps)getting30-40mbps,call support dont register complaint as everything good from back-end.Registered complaint via twitter&email.Complaint close without informing consumer.After 1.5 months Jio engineer fixed the fault @TRAI @DoT_India (1)
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Ashish Mishra (@aryaashi) reported@JioCare @JioCare @reliancejio It's disappointing that your swift customer care could not issue sim in 5 days.. nor able to get in touch with customer even after DM half an hour ago. It's just strategy to show that you concern!!
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Naresh Bhati (@nareshbhati28) reported@JioCare @jio_fiber Wosrt broadband in the India. Dont have proper customer support channel the AI deployment aut chats are extremely worst. Unable to fix my problem. Unable to connect you. Go to hell
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Jinit Sarda (@SardaJinit) reported@JioCare @JioCare a technician was supposed to visit after six working days of disruption today between 430 and 5:30 PM today. He still did not come, and he has rescheduled the appointment to morning 1130 to 12:30 AM on 27th July. When will you resolve this issue? This is very frustrating
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Fahad kinu (@Fahadkinu) reported@JioCare Why is thr no response from your ground team. Is this how you treat escalations
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villain 😶 (@vishwaprab74822) reportedJio AirFiber, your customer service and internet quality are completely unacceptable. If you can't provide the service you're charging customers for, then stop making false promises and issue a full refund. Do better. @JioCare #JioAirFiber #CustomerService
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HinduRashtra (@HinducountryIND) reported@JioCare @reliancejio My wi fi not working, I have complaint since 2 days , no visit , is this ur service?
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Shubham Singh (@shubham_vnsacp) reported@JioCare @JioCare @reliancejio JioAirFiber down for 4 days. Support closing tickets without resolving. Service ID: SR00003C37UH . Need urgent resolution. Zero response, poor service, no accountability
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GAGAN (@gaganxn1) reported@JioCare Spoke with @JioCare just now. They asked me to wait until this evening for installation. I requested that if it isn't installed today, please cancel my order and refund the amount. After multiple requests and still no service. @reliancejio
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Dildar Husssain (@DildarHusssain1) reported@JioCare @reliancejio @JioFiber No JioFiber internet for 10+ hours in Nayapatan Bhanga area Customer care not reachable. Distributor not picking up calls. Paying monthly but getting zero service. This is frustrating!
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Sudhanshu Nayak (@sudhnayak) reportedHello @reliancejio @JioCare Is there a rule that you guys won't fix the faulty wire of my jio router inside my house, your technician is saying he will drop the new wire and I have to fix it myself.
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Mr. India (@Bharatkainsan) reported@JioCare @reliancejio Sir it's a humble request please please please take me out of internet blackout and jio mobile blackout from my home. Paise badhane hai to badha lo par har 15 days ka yeh black out band karo. 24 ghante ho gaye par koi sunvai nahi hai.
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Meet Joshi (@MeetJoshi14) reportedJust fed up with @JioCare fiber services. Internet is down since 12 hrs and problem is from there side ( outage issue) . Cant even raise a complaint nor contact customer care services. Pathetic services !! @jio_fiber
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Muhammad Kathrada (@MKathrada1) reported.@JioCare @reliancejio Calling is blocked, internet is completely dead. Your network is totally down here. Please resolve this terrible network issue ASAP! #JioDown #CustomerService
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Dushyant charan (@Dushyantcharan3) reported@JioCare 02984796045 Due to lack of internet connectivity, we are facing problems in government work. Please take the trouble to correct it immediately. It is being reported as no internet connectivity.
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Rajesh Mohapatra (@mohapatrark) reported@JioCare The manager is now alleging that the router has been damaged by me so either I pay for the damages or take a new connection. This is the situation and service quality after 11 days of service disruption.
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Awadhesh Sharma (@awadheshji) reported@JioCare Raised a complaint regarding non working of Jio Fiber WiFi but no solution is provided since last 4 days. Complaint no. SR00003BZLVT. Service quality of Jio Fiber is extremely poor. If it is not resolved today, plz disconnect it and close the AC. I’ll look for another.
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PuniptModhaaa (@PuniptModhaaa) reported@JioCare @reliancejio tomorrow i complaint about sim delivery & customer care holding more then 50 munit!! Today i got call 8320895919 by tejes for sim delivery and person tried to call yesterday for address without comming on address !! He is lazy and laier about rainy! @TRAI
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Rajesh Mohapatra (@mohapatrark) reported@JioCare SR00003BMCZ1 raised yesterday on advise of your customer care. A new service Engineer visited today completely unaware of router replacement which was identified by service Engineer who had visited yesterday.
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Saikat Chakraborrty (@csaikat22) reported@JioCare Obviously, the X helpline is incapable of helping me. Please share email where I can raise complaint. Also share the escalation matrix and contact details.
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K Sateesh Kumar (@KSateeshKumar9) reported@JioCare Irresponsible @JioCare 24 hours have passed until now there is no resolution. There is no update on when it will be resolved the entire colony is suffering due to this outage
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प्रेमेन्द्र यादव (@_Mr_Heathen) reported@JioCare @reliancejio I am facing network and slow internet issue for more them 20 days, abhi tak kuch resolve nahi hua hai. Please fix the issue.
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Amanpreet Singh (@1amanpreetsingh) reportedDear @JioCare, AirFiber 011-35924458 (100 Mbps Hybrid Freedom Plan) cost me ₹12,122. Since Day 1, I’m getting only 22 Mbps despite repeated complaints and multiple speed tests.The issue is still unresolved.Please arrange an engineer visit and resolve this urgently #JioAirFiber
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sarath kumar (@sarat_r7) reportedDear @JioCare, I have paid ₹1,200 for Jio AirFiber relocation on 29 June. After repeated follow-ups, there's still no relocation and no refund. If you can't provide the service, refund my money immediately. I'll Choose provider that values customers. #JioAirFiber #RefundMyMoney
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Dinesh Karia🇮🇳 (@dineshjk) reported@JioCare Today night the down Internet will complete 72 hours. Till now nobody has come. Is this really a goodwill improving response of the company?
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Shubham Singh (@shubham_vnsacp) reported@JioCare What is the TAT for the resolution? Customer should not suffer due to the incompetency of Jio service.