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Reliance Jio

Reliance Jio service status: outage reports and connection issues

Why is my Reliance Jio service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

Full Outage Map

Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.

Problems in the last 24 hours

The graph below depicts the number of Reliance Jio reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

August 26: Problems at Reliance Jio

Reliance Jio is having issues since 08:10 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Reliance Jio users through our website.

  • 67% Internet (67%)
  • 14% Wi-fi (14%)
  • 9% Phone (9%)
  • 6% Total Blackout (6%)
  • 3% E-mail (3%)
  • 1% TV (1%)

Live Outage Map

The most recent Reliance Jio outage reports came from the following cities: Mumbai, Kolkata, Chhindwāra, Coimbatore, Pune, Indore, Chennai, Patna, Hugli, Bengaluru, Bhopal, Dhanbād, Delhi, Vijayawada, and Shillong.

CityProblem TypeReport Time
Mumbai Internet 23 minutes ago
Kolkata Wi-fi 2 hours ago
Chhindwāra Internet 2 hours ago
Chhindwāra Internet 3 hours ago
Coimbatore Internet 3 hours ago
Mumbai Internet 4 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

  • NitinJasus
    नितिन कुमार जटराणा (@NitinJasus) reported

    My Jio AirFiber is completely down today (26 Aug) on my bill date. Freedom Plan active since last month with 964GB balance & green light, but facing total network lockout. Customer care is clueless. Flash my port & reset my billing session now! @JioCare @reliancejio

  • SNaval19
    S.K. Naval (@SNaval19) reported

    @JioCare @reliancejio The visit was initially scheduled for the morning but got delayed and rescheduled to 3:15 PM. I rescheduled it again to 7:15 PM due to urgency. I waited the entire day, yet the issue remains unresolved. Your technician is not answering calls either. Please resolve

  • sidzkashyap
    Siddhartha D. Kashyap (@sidzkashyap) reported

    Hi @airtelindia @JioCare - when will your service stop buffering? @TRAI

  • aditya5may1996
    Aditya Mishra (@aditya5may1996) reported

    @JioCare I am not able to open the link the error is coming The URL you tried to access is either invalid or expired.Please resolve the issue asap

  • avijit4love
    Avijit Saha (@avijit4love) reported

    Urgent message for everyone: Do not buy jio airfiber connection. Total useless service. Instead of this use local cable. @reliancejio @JioCare @jiotvplus

  • ShubhenduBanik
    শুভেন্দু বণিক (@ShubhenduBanik) reported

    @UIDAI I am currently using a mobile number that is still linked to an unknown person's Aadhaar, and I am receiving their Aadhaar OTPs. Please help remove the previous Aadhaar association. 🥲 @JioCare @reliancejio

  • highmissionboy1
    Ram Karan Prasad (@highmissionboy1) reported

    @JioCare @reliancejio your data service is not working. So clear all problems.

  • kiransangisheti
    kiran sanghishetti (@kiransangisheti) reported

    @JioCare Share the service request number. Is it really taking 7+ days just to generate a request number? I raised the relocation request on 13 Aug, followed up repeatedly, and I’m still being told it’s “under process” with no request number r timeline. This is completely unacceptable

  • SumitKu85676226
    Sumit Kumar (@SumitKu85676226) reported

    @JioCare I send you in private message dm check and solve this problem asap 😞 that not acceptable 🙏. @JioCare #Jio5g

  • Scalpel_Surgeon
    Dr. Bhavaniprasad⚕️ (@Scalpel_Surgeon) reported

    @reliancejio @jagograhakjago @MLJ_GoI I need justice, I'm sharing the sequence of events 1. Raised a relocation request as I have shifted house to a place less than 2km radius to the old house, where I was using jio air fibre since past 2 years, without any issue.

  • ablatheef243
    Abdul latheef (@ablatheef243) reported

    @JioCare i wanted to discontinue my airfiber and unable to reach for customer support.

  • Abhimanyus151
    Abhimanyu Singh🇮🇳 (@Abhimanyus151) reported

    Please resolve this issue as soon as possible. @JioCare @reliancejio

  • ScorpionPratik
    Mr Stark (@ScorpionPratik) reported

    @JioCare SR NO. SR00002NNMUS State escalation ID : SR0003EXTD7 All your resolution timeline has been failed for both Service requests. It's been more than 36hrs No one came or contacted till now. I want you to raise this issue to Mumbai Head Office of Jio urgently ASAP .

  • sanj_27
    j.San (@sanj_27) reported

    @Imadvika1 @JioCare I have switched to VI. Its doesn't have flourishing 5g but customer service is good & approachable. They are giving gst input for prepaid unlike jio. VI is good for second sim i think. Jio is anti customer

  • mnikhil2410
    Nikhil Mishra (@mnikhil2410) reported

    @JioCare @reliancejio @JioCare cancelled weeks ago but still haven't received any refund. Trying to call, please fix And give the refund.

  • Manishpatil02
    Manish Patil (@Manishpatil02) reported

    @JioCare @reliancejio Stop asking for an alternate number and start fixing the problem. I’ve already reported it, yet zero action has been taken. What exactly is the point of customer support?

  • The_Randhir
    Randhir Singh (@The_Randhir) reported

    Jio internet in my area is extremely slow and unstable. Despite paying for a high-speed plan, the service is barely usable. @reliancejio , please check the network and tower performance in my area and resolve this issue urgently. We deserve reliable internet for the money we pay.

  • Scalpel_Surgeon
    Dr. Bhavaniprasad⚕️ (@Scalpel_Surgeon) reported

    @reliancejio @jagograhakjago @MLJ_GoI 2. I was asked to pay 1200rs which was told that later will be adjusted in plan. 3. The device pickup team/ personnel never showed up, despite of multiple reminders via email or social media to your team. It's been 4 days now.

  • thakkarbansari
    @MavikaaGlobal (@thakkarbansari) reported

    @reliancejio "15 days of absolute mental harassment by @reliancejio. Bogus net plan, abusive staff, and they flatly refused to setup my third-party extender. Is this how you treat paying customers? @JioCare #WorstISP #ShameOnJio"

  • manpreets308
    Er Manpreet Singh (@manpreets308) reported

    @JioCare @reliancejio i told you already I am going out of city from tomorrow morning till 1st Sep and you are telling me I need to wait till 29th Aug in between if my number goes blocked due to port issue then who will be responsible for that

  • lavishkhetan
    Lavish Khetan (@lavishkhetan) reported

    @JioCare Mr Md Irshad visited to check the problem, suggested my wife to change the adapter. When she said what has to do with adapter if internet speed is slow he had no answer. Created a scene in my absence while my wife was home alone. Forced for ticket closure took the OTP and went.

  • Gauthampanwar
    Gautham panwar (@Gauthampanwar) reported

    @JioCare My JioFiber has been completely non-functional since 22 August at approximately 1 PM. Complaint SR00003ERLIZ was raised then and was closed by Jio on 24 August at 4:20 PM without the fault being rectified. I subsequently raised two more complaints today.

  • Dharam_Doshi
    Dharam Doshi (@Dharam_Doshi) reported

    @JioCare There have been no problems with Internet speed because Internet itself is not working at all

  • punmuk
    Puneett Nanda (@punmuk) reported

    @11 @JioCare Sent the service request as above. What ekae do u need do i send a vehicle to pick your service engineer who are not picking my phone. **** service

  • Hemant_dhiman92
    Hemant dhiman (@Hemant_dhiman92) reported

    @JioCare Any update on this @JioCare please fix this issue ASAP

  • SNaval19
    S.K. Naval (@SNaval19) reported

    @JioCare If you cannot resolve this issue, please provide me with the CRM complaint number. Your JioCare number 198 has also been of no help. I have already waited the entire day for resolution. Please address this urgently.@reliancejio @JioCare

  • ravalupdate
    Raval Update (@ravalupdate) reported

    My JioFiber internet has been down since 5:00 PM yesterday, and it is still not working. This prolonged outage is causing significant inconvenience. Please look into the issue urgently and restore the service as soon as possible. Number: +91 2891 356000 @JioCare #JioFiber

  • RaavanSubaz
    Agent 47 (@RaavanSubaz) reported

    Hey @JioCare, internet's been down since Aug 24 (SR: SR00003EYY8R). Complaint filed Aug 25, service promised Aug 26, and now a message says it'll take until Aug 31 to fix?! ​That’s a full week of dead service paid out of pocket. Please escalate and resolve this ASAP! @TRAI.

  • DipendraDipzo
    Dipendra Khati 🇮🇳 (@DipendraDipzo) reported

    Damn!! Looks like this @JioCare @reliancejio has gone bad to worst in our area. 🙄

  • Harihar57
    Harihar Nayak (@Harihar57) reported

    @Imadvika1 @JioCare Writing 7 years of trust, but the same network issues never changed. 💔 Time to say goodbye, Jio. @reliancejio