Spectra Outage in Bengaluru, Bangalore Urban, State of Karnataka

Finally done with @OnSpectra!!! Shittiest fiber network in Bangalore!!!

@OnSpectra I've have faced frequent outages of connectivity, 4 times in the last 24hrs! I recently switched to Spectra hoping to not go through the same pain as with my previous ISP! Even in general, the connection is mostly unstable, not delivering promised speeds always.

@OnSpectra still no resolution 5 days and still counting Most pathetic service.

@OnSpectra @OnSpectraCare Not sure how many times need remind you guys, to clear my doubt but unfortunately connecting to customer service also not gettin confirm ans. 1- As per surrender connection req Requested for final invoice bill till 12 aug date 2- no update so far, req

@OnSpectra most horrible service. Don’t take even if they give it for free. With WFH all service providers are going all out to help and they are not bothered even after 5 days of calls. They buy time with 24hrs resolution X 5 days. Imagine.

@OnSpectra raised SR for plan change but still invoice generated on older plan pls help..

@hailschumi @OnSpectra Agree. I was supposed to get a new connection last Saturday and paid up promptly. On Saturday, the team coolly tell me that because I have an existing connection, they cannot install Spectra. Issued a service request, which was marked as completed, tho nothing had been done😡🤬

@OnSpectra will my internet resume.. 6 days and still no resolution. Your field team is pathetic. They never bother to come and repair. I have been told, wire is cut but no one to repair it. PEOPLE DONT TAKE SPECTRA. HORRIBLE SERVICE

@OnSpectraCare @OnSpectra customer care is not reachable since morning, call getting disconnected, what's going, my ticket raised since yesterday morning not fixed and been 24 hrs plus , no one responding from your side, what a pathetic experienc, #CustomerExperience @anupam_sriv

@OnSpectra @OnSpectraCare Team my issue not fixed till now, I hope you will sort this today morning, pls prioritise this task due to current situation, #lockdown

@OnSpectra pls help me out with the problem

@OnSpectraCare @OnSpectra Pls help fix internet down since yesterday....24 hrs now, message was given that it should be fixed as of afternoon 2 pm 13 March but didn't yet ..

@OnSpectraCare @OnSpectra worst service provider and useless and unprofessional executives irritated

@OnSpectraCare @OnSpectra What 8s the update, I can't see this happening today, now am going to raise a complain in consumer forum portal very soon..you have not updated me as I said if you can't do today - process my refund..you are torturing customer mentally....

@OnSpectra @OnSpectraCare @anupam_sriv Hope you understand customer frustration here...when your team is just playing tennis ball game...if the set up is not ready why you are taking connection request..there r other vendor who provide it in hrs... pathetic state of service...

@anupam_sriv @OnSpectra Hi Anupam please help sort this issue, really juggling with your team, such a poor customer service, after paying the money feel like customer was used for just booking connection and no service after that... installation not done...

@OnSpectra Fraud company. Don’t return the money after cancellation. Poor customer support. #Spectra #Fraud Please don’t fall to their trap.

@OnSpectra one of the worst customer support. Requested for deactivation 30 days back. No one is responded till now ! Customer care tells we will update back and give a call. No one cares.

@OnSpectra Worst ever Internet Service provider. very Rude customer support. impotent Service provide. Never Use spectra

Don't ever subscribe to @OnSpectra. We made this mistake and today we are suffering due to their poor services.

@OnSpectra @OnSpectraCare team is there an update on my refund. Have not received any update. Does it takes so much time( more than 2 months) to process refunds. Seems you are working in 1950’s era to return customer’s money. @uditm running a company or a joke?

@OnSpectra Don't try to settle issues thro private messages. Do the root cause analysis and settle the issue permanently. Dont let me go for service providers who can control their instruments from mice attack. Jio or airtel customers in building nvr hv issues

@OnSpectra As expected you are concerned whether my current problem is resolved or not. You want to settle that thro private messages. Yes problem is attended everyday but at the cost of my 8-10 working hours average. No action to prevent recurring failure

@OnSpectra Hi I will like to bring you kind attention that i am facing frequent disconnection issue since almost a year now. Everytime I raise a complaint I am told to change the router. This router was provided bt spectra net. I have been chasing on emails but no response

@OnSpectra Always get mechanical answer from support - plz give us some time for last one month. Plz assist

@OnSpectra Almost one month since I am chasing support team for refund after you closed operations in Pune. CRM:00014813 - plz assist

@OnSpectra dear team, I would like to understand, your process around giving connection back to an existing customer who had disconnected / paused for 2 months while user was away to his home town. as I understand, existing customer cannot get connection back? Is it true ? Why

@OnSpectra @OnSpectraCare It's been 2complete days broadband is down and no proper response from the local team & no ETA till now. @uditm If the payment is delayed for a day you guys disconnect the service now its been 2 days without the service what action you guys gonna take.

Hi Team @OnSpectra, power problem in router since morning .. I raise a complain, but nobody contacted till now.. account No 223135 वाह रे डिजिटल इंडिया @rsprasad

@OnSpectra Very poor service. My connection is deactivated since March due to No service in my area. Following up for refund since then. No response. SR raised in your system getting closed with False commitments.