Spectra Outage Report in Bengaluru, Bangalore Urban, State of Karnataka

@awwgustbabe Naah I have worst internet provider which is @OnSpectra in hsr who don't allow you to connect internet

@OnSpectra How do I cancel my service plan? There is no option within the app.

Finally done with @OnSpectra!!! Shittiest fiber network in Bangalore!!!

@OnSpectra I've have faced frequent outages of connectivity, 4 times in the last 24hrs! I recently switched to Spectra hoping to not go through the same pain as with my previous ISP! Even in general, the connection is mostly unstable, not delivering promised speeds always.

@OnSpectra still no resolution 5 days and still counting Most pathetic service.

@OnSpectra @OnSpectraCare Not sure how many times need remind you guys, to clear my doubt but unfortunately connecting to customer service also not gettin confirm ans. 1- As per surrender connection req Requested for final invoice bill till 12 aug date 2- no update so far, req

@OnSpectra most horrible service. Don’t take even if they give it for free. With WFH all service providers are going all out to help and they are not bothered even after 5 days of calls. They buy time with 24hrs resolution X 5 days. Imagine.

@OnSpectra raised SR for plan change but still invoice generated on older plan pls help..

@hailschumi @OnSpectra Agree. I was supposed to get a new connection last Saturday and paid up promptly. On Saturday, the team coolly tell me that because I have an existing connection, they cannot install Spectra. Issued a service request, which was marked as completed, tho nothing had been done😡🤬

@OnSpectra will my internet resume.. 6 days and still no resolution. Your field team is pathetic. They never bother to come and repair. I have been told, wire is cut but no one to repair it. PEOPLE DONT TAKE SPECTRA. HORRIBLE SERVICE

@OnSpectraCare @OnSpectra customer care is not reachable since morning, call getting disconnected, what's going, my ticket raised since yesterday morning not fixed and been 24 hrs plus , no one responding from your side, what a pathetic experienc, #CustomerExperience @anupam_sriv

@OnSpectra @OnSpectraCare Team my issue not fixed till now, I hope you will sort this today morning, pls prioritise this task due to current situation, #lockdown

@OnSpectra pls help me out with the problem

@OnSpectraCare @OnSpectra Pls help fix internet down since yesterday....24 hrs now, message was given that it should be fixed as of afternoon 2 pm 13 March but didn't yet ..

@OnSpectraCare @OnSpectra worst service provider and useless and unprofessional executives irritated

@OnSpectraCare @OnSpectra What 8s the update, I can't see this happening today, now am going to raise a complain in consumer forum portal very soon..you have not updated me as I said if you can't do today - process my refund..you are torturing customer mentally....

@OnSpectra @OnSpectraCare @anupam_sriv Hope you understand customer frustration here...when your team is just playing tennis ball game...if the set up is not ready why you are taking connection request..there r other vendor who provide it in hrs... pathetic state of service...

@anupam_sriv @OnSpectra Hi Anupam please help sort this issue, really juggling with your team, such a poor customer service, after paying the money feel like customer was used for just booking connection and no service after that... installation not done...

@OnSpectra Fraud company. Don’t return the money after cancellation. Poor customer support. #Spectra #Fraud Please don’t fall to their trap.

@OnSpectra one of the worst customer support. Requested for deactivation 30 days back. No one is responded till now ! Customer care tells we will update back and give a call. No one cares.

@OnSpectra what the helpline for wifiscp service? Internet is down a you wifiscp portal does not even have a ticket raising system

@OnSpectra @OnSpectraCare Very very poor internet with too many service disruptions. I have to raise a service request every few days. Absolutely pathetic. Will consider shifting to another provider if this continues.

@OnSpectra @OnSpectraCare - can anyone look into my issue?

I am a resident of Gurugram and on Saturday I had placed a request with @OnSpectra to password change. They have an estimate time of 2 days to help me with it. And now they have closed the request without resolution. #Poorcustomerservice #SPECTRA

@OnSpectra @OnSpectraCare @uditm - poor service since long and now there is no one to assist. Below is my issue. No response from anywhere.

@OnSpectra - Poor service since long, need disconnection after using services since years. -Deco router provided to new customer but not me. - data capping is still there not on other carriers - slow speed and no permanent resolution yet. Tired to making complaints too.

@OnSpectra Need help regarding connection.

@OnSpectra terribly slow speed since yesterday in addition to frequent disconnection....no response from the service team ...planning to disconnect the services if no resolution..

@OnSpectra the issue number SR23023741274 was never resolved and you on your website have marked it as RESOLVED...why do companies like you even exist ....because you fool customers by providing BOT activated services which are PATHETIC as is the internet connection

@OnSpectra @WBAlliance @uditm You need to fix your service my inrmternet has not been working for 2 days and the service requests I raise keep getting closed saying that is issue is fixed it is causing a lot of inconvenience the new SR has the resolution time for tomorrow. This is utterly disappointing.