ACT Outage in Kannānendal, Madurai, State of Tamil Nādu

@ACTFibernet worst service from Act Fibernet . I did payment on 7-03-2020 . But still no one is came for installation. From then , I did three calls to their support . No one is ready to resolve .

@ACTFibernet your new customer care numbers aren’t working, been calling for the past 3 days at various times, AND ITS ALWAYS BUSY! Fix it asap! Sincerely, Frustrated Customer.

@ACTFibernet @SharoonJ8 Even the app is not working fine and can even open to open that I need wifi the network is not at all resolved how can I open that and this

@ACTFibernet Did not want to say this but you are really pissing us off now...I can raise a legal complaint as I am working on stuff from home which requires urgent attentional in the medical fraternity.

@ACTFibernet It has been more than 7 Days, we have not received a login nor any followup for a new request. # Account ID is 102376962301. Could you please confirm the Payment and followup ASAP. This is getting really frustrating.😡

@ACTFibernet Thankful for all persons and support people who work hard despite the virus attacks.

@rockzaashish @ACTFibernet @TRAI Same here. The sales person of ACT promised me connection within 3 days, then they are not picking up the calls after collecting the payment. It's been 11 days since I paid them and I'm still waiting. Terrible customer service!

Cont.. @ACTFibernet They keep on calling me for payment and after payment no one is responding to our call. Once or twice they have responded and they are very rude to us. I hope you i can get help from here. Enquiry ID :101375902815

@ACTFibernet Been a week since I lodged a complaint. Ticket - SR10237770737452. Considering the fact that most of your customers are in a WFH situation, expected a faster solution!

@ACTFibernet guys my internet is not working since Wednesday and no responses from the customer care either, tkt was raised but no use [ SR10237861897752] . Can't stress how much important it is to stay connected for work, already 3 days have passed by. Need immediate resolution

@ACTFibernet Same problem. I have raised so many complaints via multiple forums/channels. It is falling on deaf ears. People are definitely happy if they get extra GBs, but at the same time customers get frustrated when the work is not getting done as for the money paid.

@ACTFibernet Thanks for the support.. Got worried since there was no response from customer care. U folks managed the situation nicely.. kudos. Keep it up.. Would only request to reverse those 5 days charges.. Thanks team ACT.