ACT Outage Report in Madurai, State of Tamil Nādu

@easwar59 @ACTFibernet I have tweeted a complaint earlier and it was resolved. Personally I could see there has been continual improvement.

@ACTFibernet Good Updates given by SMS from the ACT app on a tech.issue.Also the Madurai Service Engineer Mr.Karthik Natha was very prompt&giving updates every 30 mins.The Best part is he committed before 15.00 today but completed by 14.00.Congrats&Good Customer Service by ACT🙏

@ACTFibernet After 6th complaint? The issue is not serious but very irritating. Let's see whether really action is taken.

@rrrathishbabu @ACTFibernet Just call them and say you are going to cancel the connection and request for refund. Next day you will have people in your home for installation ;)

@ACTFibernet Dear act, I have DM you regarding my plan change,which i have not given authorization for,i am very much disappointed with ACT CUSTOMER CARE(no reply),without any confirmation from my side you have changed my current plan.

@ACTFibernet The name better suits. ACT just acting like providing a good service. You guys are not even attempt to resolve my issue which was raised 10 days ago. #Worstcustomersupport #Worstservice

Dear @ACTFibernet . My internet connection goes off for the second time since I got the connection last month. Customer care told the status as the cables are used through EB lines and when EB employees comes for a checking in the poles they are cutting

@ACTFibernet I’m from Madurai TN. I have applied for a new connection last week and the executive has got the payment through online and promised that I will get my connection by this week Monday. Still I didn’t get the connection. Please help🙏🏻

@ACTFibernet worst service from Act Fibernet . I did payment on 7-03-2020 . But still no one is came for installation. From then , I did three calls to their support . No one is ready to resolve .

@ACTFibernet your new customer care numbers aren’t working, been calling for the past 3 days at various times, AND ITS ALWAYS BUSY! Fix it asap! Sincerely, Frustrated Customer.

@ACTFibernet I installed ACT last week and the experience has been pathetic. I was given an offer for a free router for a 3 month plan. But the router I was given does not support the connection speed. Raised a query on Sat, it's Wed now but no resolution has been provided.

@ACTFibernet I have been reaching out to you since saturday to refund my GX security and take it back. Still no response, today is my last day in my flat please help. You are taking too much time. Its getting too long now and its frustrating @jagograhakjago Acc no : 102646152357

@ACTFibernet worst customer support I want cancel my account and need refund...

@ACTFibernet Man my urgent work is help up. 😫 send some technician immediately else I will switch to other network.

@ACTFibernet worst service. Without any request connection reactivated. For a period no connection and demanding payment. Nodal officer not useful at all and worst service provider. Totally not professional

@excitel_rocks 12 Days..No resolution. I think your team not able to resolve in this year @ACTFibernet Your can reach for new broadband connection?

@ACTFibernet Hi team, I requested for a new connection on 15 March and paid the amount as requested by your sales representative. However, due to technical and logistical problems, the connection is still not provided. Can you please close the request and process the refund?

@ACTFibernet I am fed up with the services provided by you . Two days back only I got a call from ACT regarding the feedback and now I am facing the same issue backend problem from your side . Dont even bother to get it done since I have switched to a different service provider.

@ACTFibernet Fed up with your service. Yesterday there was no connectivity for 4 hours, again there's nothing since morning. What's going on? I have got to switch to another service provider, can't have this affecting my work two days in a row!!

@ACTFibernet SR10267362509994 every long weekend/ festival/holiday your network is taken down quoting maintenance work. Today one such day ??? Last time, resolution took 26hrs.. This time 🤞 ??? Pathetic service…