ACT outages and service status in Ongole, Andhra Pradesh

Problems in the last 24 hours in Ongole, Andhra Pradesh

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ongole, Andhra Pradesh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Saurabh Mathur (@math031991) reported 9 minutes ago

  @ACTFibernet Not sure, how can this take two days, but If we delay for one hour in payment then you cancel the subscription and now you are telling me to wait for 24 to 48 hours. I already lost my precious day today and now I just got the message that it will be done tomorrow. @GoI_MeitY

• 
  sadakathullah khan (@hypnoindian) reported 15 minutes ago

  @ACTFibernet Account Number 103016866602. I am writing herel email as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background:I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk:I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions:I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.

• 
  Rajeev Sharma (@Rajeev_advaitha) reported 17 minutes ago

  Is this ACT Fibernet or acting company? SR10280054823817 Router not turning on since yesterday. Still getting calls saying “fiber fixed” while actual issue remains. Promises like “technician in 20 mins,” then nobody comes. Calls unanswered. @ACTFibernet @TRAI

• 
  suprateek (@suprateek13) reported 18 minutes ago

  @ACTFibernet @ACTFibernet Cancelled my Jio connection to go with ACT with the promise of doing it by 12 pm today. Customer service is pathetic for you guys as well. Please provide me my refund if you can not deliver what you promise

• 
  Ethish Kumar keerthi (@EShkeerthi) reported 19 minutes ago

  Hi @ACTFibernet, This is another complaint regarding SR10679997420664. There has been no resolution even after 3 days. I’m fed up, your team hasn’t even responded, which feels like pure disrespect to the customer.

• 
  veerana gowda (@veeransg5) reported 23 minutes ago

  @ACTFibernet no resolution yet?

• 
  Cravingpeace93 (@isdwlyhni) reported 25 minutes ago

  @dhammonia @ACTFibernet You have the worst service ever. It’s been 4 days now and not an ounce of help. Just fake updates

• 
  Harsh Kahate (@chevauxenbois) reported 28 minutes ago

  @ACTFibernet extremely disappointed with your service. I cannot see my new connection in the list. Your support is useless and doesn't let me talk to a human agent. Resolve this issue ASAP otherwise I'm closing the connection ny tomorrow.

• 
  veerana gowda (@veeransg5) reported 28 minutes ago

  @ACTFibernet Extremely disappointed with the unprofessional support. I’m being told to arrange power for your junction box if I want internet. I’m a paying customer; fixing technical/infrastructure issues is your responsibility, not mine. Please escalate and restore service immediately.

• 
  Abhinav Kumar Dubey (@abhinavkrdubey) reported 29 minutes ago

  @ACTFibernet @ACTFibernet SR10280009387674 what is the status? Please refund the amount for the days you failed to provide the service.