ACT outages and service status in Ongole, Andhra Pradesh

Problems in the last 24 hours in Ongole, Andhra Pradesh

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ongole, Andhra Pradesh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ankit Mahala (@ankit17737) reported 3 minutes ago

  @ACTFibernet kindly refund the relocation fee, it’s been only 1 month since I shifted here. There is outage and no customer support is able to help or provide an RCA of the cause and proper ETA. Better I shift to Jio or Airtel for reliability. Ticket no.: SR10280576863644

• 
  Meera Narayanan (@nmeera20) reported 4 minutes ago

  @ACTFibernet I have disconnected ACT now, almost 15 years of subscription ended due to poor customer service.

• 
  Nilesh Patel (@NileshP28391464) reported 5 minutes ago

  @ACTFibernet @ACTFibernet_Care My internet line is cut for the last 5 days. No resolution provided yet. Ticket No: SR11080580151564. This is highly unprofessional. Please fix it urgently! #ACTFibernet #InternetDown [1]

• 
  Soumyarka Gupta (@ShomthingToSay) reported 5 minutes ago

  So, @ACTFibernet has a company policy where if you pay them for any plan and subsequently move to a location where they don’t have service before the plan ends, they’ll NOT REFUND ANY MONEY. Whatever excess, they’ll keep! @MIB_India and @GoI_MeitY please note. This is robbery.

• 
  Amritanshu Swaroop (@i_am_amri) reported 5 minutes ago

  @ACTFibernet @jagograhakjago @nch1915 Help! Ghosted by the reps of ACT Fibernet - Contact No. 9217036662 & 8882734721. Paid ₹3890 yesterday & received no service, msg or calls. They don’t pick calls & installation is still not done. Prospect ID 110805733793

• 
  Govardhana Chittepu (@GovardhanaCH) reported 8 minutes ago

  @ACTFibernet @ACTFibernetHYD what kind of service is this? Every month 2-3 days, I loose Internet connection because of your incapability, but you charge for all days including non functioning days. I have raised ticket SR10180535330154,still no one attended. Bad customer service

• 
  Jas (@classicjsg) reported 10 minutes ago

  @ACTFibernet SR10280573580374 If I have reopened the ticket 3 times. How can someone just close it without speaking to me and finding out what is the concern? What level has your customer service stooped to??

• 
  Sooriyaprabu Veerasamy (@v_sprabu1586) reported 11 minutes ago

  @ACTFibernet My internet connection has been down since Saturday morning. Today is the third day without even a single update from your end. What kind of customer service is this? Here is my ticket number, and please don't ask to look into the app for details.SR10280491822134

• 
  PREMJEET SINGH (@premjeetsingh4u) reported 15 minutes ago

  @ACT_Issues @ACTFibernet we're having constant issues for last week or so with #connectivity after your officer #installed 2 #routers instead of one. We're calling Mr Mohan +91 97314 15586 but he's not responding. Please help urgently

• 
  jyotirmaya sharma (@jyotirmaya56051) reported 19 minutes ago

  @ACTFibernet A mechanic comes this morning, changes the router, promises years of uninterrupted service. A few hours later, the service has gone. No Internet, apart from the business of changing the router.