ACT outages and service status in Kommēri, Kerala

Problems in the last 24 hours in Kommēri, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kommēri, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  karthik alagan (@karthikalagan) reported 6 minutes ago

  @ACTFibernet for a service they’re already paying for.

• 
  Yash Sharma (@Ysyash_official) reported 7 minutes ago

  How long will you continue to provide such poor service? The internet keeps going down, at least five times a week. I went today in the afternoon, but the internet still hasn't come back. Fake commitments and poor service. SR11081548627004 @ACTFibernet

• 
  Bharat Agarwal (@honestconsumer7) reported 8 minutes ago

  The resolution will happen tomorrow as per ticket update!! You have zero concern for customers @ACTFibernet

• 
  Ashish (@Humble_Monster) reported 18 minutes ago

  Dear @ACTFibernet, How can I be on a monthly AND an annual subscription at the same time? Why am I being forced to pay a monthly subscription when I already paid ₹18,000+ for an annual plan months ago? I even paid additional monthly charges despite already being on the annual plan. And now, over a disputed ₹354: Support → Nodal Officer → Appellate Authority Still no working Internet. Please investigate the billing discrepancy for as long as you need. But RESTORE MY INTERNET while you do it. I should not have to fight this hard for a service I have already paid for. #ACTFibernet #CustomerService #ACTFibernetBangalore

• 
  Arijit Majumdar (@Aar_i) reported 24 minutes ago

  It takes 50hrs to find out what the issue is, and even longer to rectify. @ACTFibernet your customer retention must be pathetic. Internet is an essential service, clearly @ACTFibernet thinks it is a joke. @officejmscindia

• 
  Dinesh (@dineshrtvt) reported 26 minutes ago

  @ACTFibernet @ACTFibernet you guys have such a worst customer support team who deliberately stops new customers.

• 
  Himanshu Basoya (@HIMANSHUBASOYA) reported 26 minutes ago

  Hey @ACTFibernet , i had paid for a 6 month plan but looking at your recent support performance i have made my mind to shift to another provider. How do I close my account and get the remaining money back ?

• 
  Apex (@ApexPredaror3) reported 32 minutes ago

  @panda_casts @ACTFibernet I use ACT and it's great, issues also get resolved in hours if it happened

• 
  veerarock (@tangelea) reported 33 minutes ago

  @ACTFibernet @FiberAct Worst support experience. Reported the issue yesterday at 5 PM, but still no response. Technician Sravan(8712606419) disconnected my call and isn’t answering. Support team keeps giving scripted replies instead of resolving the issue. Unacceptable service.

• 
  Harish Chowdary (@HarishKandra) reported 33 minutes ago

  @ACTFibernet When will be ticket SR10181638585004 will is resolved no internet from 24hrs worst service. Repeatedly facing internet issues