ACT outages and service status in Kommēri, Kerala

Problems in the last 24 hours in Kommēri, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kommēri, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Unfiltered Pahadi (@sidhePaHadseee) reported 16 seconds ago

  @ACTFibernet You and your technicians clearly don’t understand the issue. I called to report it, but no one answered. Around 4 PM, someone finally picked up and had no information because they were working at a different site. Do you only have 2–4 technicians to handle all these issues?

• 
  Rithin Sanjay (@rithinsanjay15) reported 2 minutes ago

  My internet is down for the past 20 hours and still no resolution or response from your end and my 1 day work is gone. @ACTFibernet

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 3 minutes ago

  @ACTFibernet Quality of service has gone down with weekly broadband internet disruptions. Not acceptable. Need a proper permanent solution #fail #broadband

• 
  rahul thakur (@rahulthakur000) reported 6 minutes ago

  @ACTFibernet if i don’t get refund in 2-3 days will throw this **** out of my balcony both the mesh and will not pay 1 rs for this. Ao better sort this out. U guys are pathetic

• 
  ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ (@PyarSeMario) reported 12 minutes ago

  @ACTFibernet anyone’s there? It’s been more than 2 days and my internet is just not working. Aap logo ke yaha end of day deliverables dene ka scene nahi hai kya? Bas goli di aur nikal liye 🥹

• 
  Prabhanjan (@Prabhanjan1110) reported 14 minutes ago

  @ACTFibernet My internet has gone down for the second time in the last 48 hours. I’m extremely frustrated with having to repeatedly deal with outages and being redirected to an ineffective chatbot. Could someone look into this urgently and provide a permanent resolution? Complaint number SR10280729045434 Need this fixed ASAP.

• 
  अभिन्न मिश्रा (@mishraabhinn) reported 20 minutes ago

  @ACTFibernet I have taken 200 mbps plann only 10 mbsps speed comes. Please fix

• 
  Atul Kumar Dugar (@Atul_2206) reported 22 minutes ago

  @ACTFibernet It has been 3 days without an internet connection, and the lack of communication has been extremely disappointing. Complaint ID: SR10180703898654 Despite raising a complaint, there have been no meaningful updates, no clear explanation of the issue, and no realistic timeline for resolution. Customers should not have to chase support repeatedly just to receive basic information. As a customer on an annual plan, I expect my subscription to be extended for the entire duration of this outage. Paying for a service that has not been delivered is unacceptable. The outage is frustrating enough, but the complete lack of transparency and accountability from ACT Fibernet is even more concerning. I expect an immediate restoration of service and confirmation of compensation for the downtime. #ACTFibernet

• 
  Manish Sharma (@manntwts) reported 23 minutes ago

  @ACTFibernet @ACTFibernetHYD i an facing internet connectivity issues from last 2 weeks. Your executives are not able to understand a simple problem that “internet drops frequently” 4 technicians has already visited, every day one or other person is calling.

• 
  ismail baumran (@ismailbinomer) reported 24 minutes ago

  @ACTFibernet This is wht you guys are saying since 4 days and issue is still not resolved. No one from Support is taking the ownership and keeping post of issue. No supervisor available to speak on call worst customer support. You lost a customer