ACT outages and service status in Idukki, Kerala

Problems in the last 24 hours in Idukki, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Idukki, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Balaji (@Balaji_Ambs) reported 6 minutes ago

  @ACTFibernet it is simply not acceptable to wait for 24 hours to set right the broken connection in this age. You should be able to do it remote or atleast send some one to check if not immediately then within 1-2 hours. Raised last evening 7pm and still waiting

• 
  sujith kumar reddy g (@sujithkumar_g) reported 7 minutes ago

  @ACTFibernet more than 7 hours , I made 4 calls to your customer care, 5 calls to technician, absolutely nothing is done. Is this the way you deal with your customers? #badservice #actfiber #outage

• 
  pradeepkenny (@pradeepkenny) reported 8 minutes ago

  @ACTFibernet "I am following up on my formal complaint regarding the 'CHN AMZ STREAMING MESH POD' plan (ID: 103686970808). Despite fixing the speed, you have still not addressed the hardware mismatch. Providing Archer C5 routers instead of the advertised Mesh Pods is a misleading advertising

• 
  sMmruti ranjan nayak (@smrutin_2007) reported 9 minutes ago

  @ACTFibernet @ACTFibernetHYD I have sent multiple emails to your team, but till now I am only receiving an automatic reply stating that I will get an update within 24 hours. However, my problem is still not being resolved and i am not receiving any proper response from your end

• 
  Pradeep Patil (@pradeepgadila) reported 11 minutes ago

  @ACTFibernet My internet is down since 18th May, my ticket number is SR10180334855014. I have called your customer service more than 20 times in the past 4 days and still issue is not resolved. Everyday I'm told it would be resolved but it doesn't happen. Worst customer service.

• 
  vikram choudhary (@jat_vikram47) reported 18 minutes ago

  “@ACTFibernet Internet has been down for hours now! Same issue again and again. Please fix this ASAP and improve your service. 😑” @ACTFibernet

• 
  Jagadeesh Gumpena (@Jagadeeshgum) reported 20 minutes ago

  Hello @ACTFibernetHYD @ACTFibernet I'm taking new connection just 24 hrs back, yesterday mrng team was visited and they installed setup router and all. In between before 24 hours only got an network issue. Ticket was automatic opened. Still issue was not resolved. I have a work.

• 
  Avinash (@bavinash53) reported 20 minutes ago

  @ACTFibernet Hello @ACTFibernet I want this issue to be undertaken with speedy resolution. I am waiting for you to consider my request. I have much more work to do and this things are happening. If the resolution time is evening 7 pm then it is problematic.

• 
  Chethan (@MkChethan) reported 23 minutes ago

  I lost internet from more than hour ago , I raised ticket as well no one has came to resolve @ACTFibernet , give me refund I will switch to another service provider

• 
  Chandramohan (@Chandramoha4) reported 24 minutes ago

  @ACTFibernet Pathetic customer service, after raising ticket to shift existing connection, ETA is already crossed, i have not received even a single call from ACT support. Ticket : SR10280371530654 If this is not getting resolved by today, im discontinuing all my ACT connection