ACT outages and service status in Idukki, Kerala

Problems in the last 24 hours in Idukki, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Idukki, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  profit & sL (@BarickDevojeet) reported 6 minutes ago

  @ACTFibernet Its no use it showed it will be resolved yesterday and now it shows it will be done today. i cant even talk to your customer care.

• 
  sMmruti ranjan nayak (@smrutin_2007) reported 7 minutes ago

  @ACTFibernet @ACTFibernetHYD I have sent multiple emails to your team, but till now I am only receiving an automatic reply stating that I will get an update within 24 hours. However, my problem is still not being resolved and i am not receiving any proper response from your end

• 
  lalit singh bohra (@lalitbohra15) reported 7 minutes ago

  @ACTFibernet My internet has not been working for the last 2 days.Your TAT is 4 hours,but more than 48 hrs have passed and the issue is still unresolved. No one from your team has contacted me.This is not the first time last time it took 4 days.Very poor service.SR11080271471774

• 
  Narendar (@killuanaren) reported 8 minutes ago

  @ACTFibernet Still not resolved, great work 👏 really appreciate for your pathetic service

• 
  Next person (@vilipix) reported 9 minutes ago

  @ACTFibernet literally haven't gotten update on my ticket for last 5 days no help from anyone wtf is this service ???? guess only way left now is consumer court... fraud company with 0 after sales service

• 
  Jayanth K (@JayanthKarri111) reported 10 minutes ago

  Absolute service breach by @ACTFibernet. Internet down for 3+ days, disrupting my work. No technician visited or called despite multiple follow-ups. Need urgent resolution and bill credit! Account: 106782536494 SR: 1068039642664 @ConsumerCourtin @TRAI #InternetDown

• 
  Vaishnavi Bhaskaran (@vaishbhaskaran) reported 16 minutes ago

  @ACTFibernet There will not be any more patience. A request for disconnection has been made, along with an application for new connection with another ISP. Since you folks are so inept and unable to deal with rain, suggest you service solely Rajasthan.

• 
  ramesh tgo (@ramesh_tgo) reported 22 minutes ago

  @ACTFibernet I was explicitly told by ur back end team that an opt was required to close this ticket. I dint get one and I dint give them one. So when u can't figure out a solution, u unilaterally decide to screw what the customer wants and close the ticket?? Explain this like in 5.

• 
  Jayanth K (@JayanthKarri111) reported 26 minutes ago

  @ACTFibernet No internet for 72+ hours! Fully paid account, yet losing service days. Customer care and the assigned technician are completely ignoring my calls. Fix this immediately! Account: 106782536494 Ticket: SR 1068039642664 #ACTFibernet #ConsumerComplaint @TRAI

• 
  Vivank 🇮🇳 (@vnnk_x) reported 30 minutes ago

  @ACTFibernet No more template bot replies @ACTFibernet @ACTFibernetHyd. Formal NCH Govt Docket Number 9374295 has already been generated against this ticket. My connection is dead for over 48 hours. I don't want automated updates on the app, I want a senior supervisor on the ground to fix