ACT outages and service status in Idukki, Kerala

Problems in the last 24 hours in Idukki, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Idukki, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Meenakshi Lekhwani (@MeenakshiL64083) reported 6 minutes ago

  @ACTFibernet Service disruption on a working day is unacceptable. Kindly stop sharing generic updates and provide a confirmed resolution time. These recurring connectivity issues need a permanent resolution.

• 
  Lifeless Jerk (@JerkLifeless) reported 7 minutes ago

  @ACTFibernet It's been two days since the internet went down, and couple of times the ETR has been revised, it just hit the trust I have on ACT, I demand details on why there is a delay as it impacts my work , I see very poor quality service SR10380418918674

• 
  Abhishek Kumar Singh (@travelgeekabhi) reported 10 minutes ago

  @ACTFibernet @ACTFibernet This is really unfair. Your call center executives keep repeating the same lines and extending timelines again and again — It’s a major issue and will take some time.” It has already been 2 days without internet and still no proper resolution or clear timeframe.

• 
  Shyam Mamidi (@mamidi_shyam) reported 12 minutes ago

  @ACTFibernet Following a brief 30 minute storm the Fiber went down and now this is the third day and it’s still not up. All we get it the standard message that it is taking more time. Can someone ensure that some decent service level is assured?

• 
  Amit (@leosamit) reported 12 minutes ago

  Hey @ACTFibernet your service is pathetic. Your technicians are damn arrogant. The tickets we raise don't get resolved even after 12 hours. Seriously thinking of changing

• 
  Abhishek Bansal (@abhibansal530) reported 15 minutes ago

  @ACTFibernet Either resolve by today or refund my money. I am fed up with your poor support

• 
  Anil Kumar Komari (@KomariAnilKumar) reported 16 minutes ago

  Worst customer support by @ACTFibernet @ACTFibernetHYD. Don't do any plan change with routers they won't deliver it. It's been 13 days but not delivered.When ever I call customer care (escalation team also) they say within 24 hours it will delivered but that 24 hours never come

• 
  Sarat Raj (@SaratDasari) reported 19 minutes ago

  @ACTFibernet Hi, are you following weekly one no internet day or holiday? Why your services were interupptung every week pne day. And it is taking more than 12hrs to rectify everytime. Earlier it used to b less than 2hrs fr resolution.If this continues, you might lose ur custmrs

• 
  Pelane Baat (@pelanebaat) reported 27 minutes ago

  @ACTFibernet Hi this is sorted. But it's really silly that I had to call your guy so many times and he didn't even have the basic courtesy to reply back with any resolution or even take care.

• 
  shasha (@blackandwitty) reported 27 minutes ago

  I paid ₹3182 for ACT Fiber connection on 18/05/26 .Even after 4 days, it has not been installed and I am not receiving proper updates from your representative. I contacted customer care multiple times and tickets were raised, but the issue is still unresolved @ACTFibernet