ACT outages and service status in Idukki, Kerala

Problems in the last 24 hours in Idukki, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Idukki, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Somrat Dutta (@duttasomrattwt) reported 5 minutes ago

  Something is seriously wrong with @ACTFibernet bangalore! I requested a Wifi shift change 1 week back and still never got a call back. And their customer care numbers are all IVR and automated, no way to get a human callback! Absolutely disaster service!

• 
  Nishanth Mohan (@Nishant68614547) reported 8 minutes ago

  @DoT_India @ACTFibernet Internet not working for long now. A ticket has been raised having number SR10280628326884. Kindly process this immediately.

• 
  Manish Periwal (@mperiwal14) reported 8 minutes ago

  Asked customer exec to downgrade my plan. The executive says they're "unable to do due to some issue" but can't explain what the issue is or when it will be fixed. Funny how upgrading works instantly, but downgrading becomes impossible. @TRAI @ACTFibernet @ACTFibernetHYD

• 
  Kash (@kash_viral) reported 13 minutes ago

  @ACTFibernet Neither your internet is fast nor service has upgraded The internet still buffers both on Instagram reels & Youtube videos Only the price has been hike Multiple notifications & automated calls, emails that u send throughout the month sometime 2 notification come at same time

• 
  A Sceptical Man (@WhyDan4) reported 14 minutes ago

  @ACTFibernet @ACTFibernetHYD Act Fibernet account 1xxxxxx9 of xxx Broadband is not working for the past 7 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: xxxxx16. Poor service... 👎👎👎

• 
  😆👉🌶🙏 (@dabhandz28) reported 18 minutes ago

  @ACTFibernet I registered a complaint this morning (Ticket SR11780598482514) but have not received any solution. The responsible person is not answering calls. This delay has wasted my time and money. Please resolve the issue immediately. @FiberAct

• 
  AJ (@thedarksideofAJ) reported 23 minutes ago

  @ACTFibernet The internet cannot be down 3 times in a month for a day. If i don't get a call tomorrow with a permanent fix, I'm cancelling my account.

• 
  Srinivas Konduru (@srinikonduru) reported 23 minutes ago

  @ACTFibernet The issue reappeared again. What’s happening? This is 4th outage in last 3 weeks and it is taking more than 2 days for resolution. Ticket Nimber: SR10180622191934

• 
  Somrat Dutta (@duttasomrattwt) reported 24 minutes ago

  Something is seriously wrong with @ACTFibernet bangalore! I requested a Wifi shift change 1 week back and still never got a call back. And their customer care numbers are all IVR and automated, no way to get a human callback! Absolutely disaster service! Something as basic as internet isn’t solved in the ‘Startup Capital’ of India

• 
  150kMenSuicidesYearly (@ajayverma2014) reported 26 minutes ago

  ACT is Failed to provide service on the time and from last 24 hours we are without internet usages of wifi fibernet internet fixed by you at my place @ACTFibernet @ACTFibernetHYD Please resolve the service request SR11080595879564 was expected to be resolved by 06Jun2026 by 3:30