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ACT

ACT outages and service status in Idukki, Kerala

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Full Outage Map
  • ACT generated 0 outage signals in the last 24 hours around Idukki, including 0 direct reports.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours in Idukki, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Idukki, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • gopianands
    gopianands (@gopianands) reported

    @ACTFibernet Request act to teach how to handle the customer while on the call. Just, i reached to customer care. CSR put me on hold and disconnect the call.

  • mohammedhyd84
    Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported

    @ACTFibernet Need a urgent solution due to delay my account will be disconnected seens 8 days I am unable to solve my problem

  • vajay09101988
    Ajay Verma (@vajay09101988) reported

    @ACTFibernet @ACTFibernetHYD if your not providing any solution on this mis-selling I have to escalate the issue on a higher level. I hope you will understand my concern.

  • KunalVijay40479
    Kunal Vijay Kapoor (@KunalVijay40479) reported

    @ACTFibernet This ticket needs immediate attention for refund SR10180200565819. Cannot be cheating customer by charging for 500 mbps and providing only 100 mbps.

  • kerri_cp18
    Kerensa Sheen (@kerri_cp18) reported

    We've not had internet since Monday evening, nothing has been done and there is no way to speak to customer care reps (other than an AI chatbot which is of no use) - don't want to drag you like this but this reels of incompetence. Do better @ACTFibernet @ACT_Issues

  • EqubalHamza
    HAMZA EQUBAL (@EqubalHamza) reported

    @ACTFibernet On AcT app they are not providing any resolution they are only making fool @ACTFibernet

  • _farzi69
    farzi (@_farzi69) reported

    @ACTFibernet Worst customer support ever facing an issue in my internet connection since yesterday ETA was 5 May, but no resolution yet. Today I was informed abouyt issue near high-tension wire, but no clear timeline given. This is impacting my work. Kindly resolve ASAP

  • hypnoindian
    sadakathullah khan (@hypnoindian) reported

    @ACTFibernet Team, Is there an update. I am still awaiting a response so that I can act from my side regarding the misuse. Appreciate your help. I am still awaiting information

  • santoshone544
    Santosh Kumar (@santoshone544) reported

    @ACTFibernet I got internet issue which took 2 weeks to fix so went for disconnect on April13th but still my amount is not refunded ?? It’s too horrible experience and I almost called 15 times to your customercare but no use. Can you fix this or should we reach consumer forum??

  • vajay09101988
    Ajay Verma (@vajay09101988) reported

    @ACTFibernet You are very smart auto resolved my issue and closed the ticket and charged me the bill of 2200 + for plan change charges but your executive who guided me to change the plan told me this will be includ in next month's bill again mis-selling.@AshwiniVaishnaw @jagograhakjago