ACT outages and service status in Idukki, Kerala
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- ACT generated 0 outage signals in the last 24 hours around Idukki, including 0 direct reports.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours in Idukki, Kerala
The chart below shows the number of ACT reports we have received in the last 24 hours from users in Idukki, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 3: Problems at ACT
ACT is having issues since 09:50 AM IST. Are you also affected? Leave a message in the comments section!
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Haiku (@riceofsushi) reported@ACTFibernet Give us an ETA. It’s not like we are in Tier 2 or 3 city. We are in Bangalore and the lack of urgency is appaling. With service like this, I am not sure how you keep up with NPS and CSAT scores. If the connection is not up and running by tomorrow, we want a refund
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Babu (@Babu245489411) reported@ACTFibernet Real issue is junctions being dow,but you keep pushing excuses like rain and cable cuts. Engineers still struggling to install junction boxclassic over-selling without infrastructure plan . Ground reality: no progress, no ETA, no clue when service will resume #ACTfibernet
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supreeth_kaashyapa (@SKaashyapa) reported@ACTFibernet I am planning to shift to other network connection and cancel @ACTFibernet
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veerana gowda (@veeransg5) reported@ACTFibernet no resolution yet?
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sadakathullah khan (@hypnoindian) reported@chennaiactfiber @ACTFibernet Account Number 103016866602. I am writing here as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background: I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk: I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions: I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.
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Hyster (@hystercy) reported@ACTFibernet , I was told a representative will call me in 48 hours, no one did Earlier they said it’s junction box issue, then main line issue, now they are claiming flooding Who is incharge ? All of my work has come to a halt and I am facing penalty
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Snehil S Ambastha (@Snehiltweetos) reported@ACTFibernet I have sent my ACT account ID via DM. Please resolve the issue ASAP
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Haiku (@riceofsushi) reported@ACTFibernet @ACTFibernet also we have not received any SMS or calls thus far. Instead you should look at your sales and customer supports call logs on how frequently we have reached out today. It should’ve been vis-ver
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Shaiju R (@ShaijuR12) reported@ACTFibernet Day 4 issue still not fixed Ticket# SR10280007865474 no response from any one
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Shubham (@Shubham75182222) reported@ACTFibernet please help me in resolution for this ticket #SR10279997225012. It has been more than 48 hrs. No one has come to install the router yet nor picking the call. Is it so much difficult to get an internet connection in Bangalore for last 3 days ?