ACT outages and service status in Idukki, Kerala
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Full Outage Map
- ACT generated 0 outage signals in the last 24 hours around Idukki, including 0 direct reports.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours in Idukki, Kerala
The chart below shows the number of ACT reports we have received in the last 24 hours from users in Idukki, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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manuvachanam (@manuvachanam) reported@ACTFibernet Despite your assurances your teams have not cared to attend the issue since the last 3 days !!
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SOHAIL (@MOHAMME99246925) reported@ACTFibernet Wi-Fi keeps getting disconnected frequently. Although I have raised multiple tickets SR10579692477064 to address this, the issue remains unresolved, and the connection continues to be unstable
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Souvik Samantaray (@souvik0725) reported@ACTFibernetHYD @ACTFibernet Work Order WO101796899190, your sales rep promised a connection by 7 pm yesterday, then moved it to 12 pm today and now he’s not picking the call and nobody has visited me. Is this the service you’re providing? Unprofessional!
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WalterWhy (@Borington214993) reportedNew connection installed ~40 mins ago (SR10179746960724) and internet already down. Billing started in the evening due to late install, so losing a full day's service. Request urgent resolution or *credit for the downtime*. Please check and update ASAP."@ACTFibernet
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Abdul Hanan (@ahananhanan) reported@ACTFibernet my internet doesn't function atleast for 2 days every month since November 2025... ACT team assures the issue has been solved but it keeps recurring...The ACT field manager advised me to change the service provider which is absurd😡... SR10379723431684 @ACT_Issues
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet there is no prior notice that the network will be down or anything even if they get a notice from the municipality that they are cutting down the tree which could cause network outages Is it that hard to just notify us?
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manuvachanam (@manuvachanam) reported@ACTFibernet Thanks for ur attention to the matter. The ac no is 110702030696. This is a unique issue and would like a call back to the registered no please.
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Odraputra Prataparudra Jagannatha Dasa (@KalingaGajapati) reportedSeems like @airtelindia @ACTFibernet have laid off their customer support staff. This is why no one responds to our problems when we reach out.
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Sricharan (@Srithesamaritan) reported@ACTFibernet @chennaiactfiber This is completely unacceptable. Over 3 days with no internet, zero accountability, and now the junction box itself is gone? What kind of service is this? No updates, no resolution, nothing. Stop ignoring customers and fix this immediately.
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Faraz Shamim Khan (@FarazShamimKhan) reported@ACTFibernet We paid for our new connection in advance for 6 months. We were promised that the installation would be completed by the next day. Now the salesman is not responding after giving dumb excuses 102797285235. This is just the start and I wonder how the service would b