ACT Outage Report in Idukki, Kerala

Problems in the last 24 hours in Idukki, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Idukki, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (25%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yash (@iYashwanthh) reported 3 minutes ago

  @ACTFibernet so eager to disconnect services on delay of payment but so unconcerned and not bothered about the transparency towards customers on when you plan to restore the internet. Would you compensate for the customer's loss taken on by this?

• 
  Rohit shelke (@Rohit_shelke_45) reported 7 minutes ago

  @ACTFibernet I raised a complaint 3 days ago but the issue still isn't resolved. Worst service ever! Please check ticket no. SR10177067317904 and fix this ASAP. #ACTFibernet #CustomerServiceFail @TRAI

• 
  Sathwik Pothamsetty (@Sathwwiik) reported 8 minutes ago

  @ACTFibernet @HiHyderabad ACT calls new customers within an hour, but existing customers are ignored. Clearly the focus is only on lotting money, not on providing service. Billing never fails, but support is pathetic and useless.

• 
  Ryan khan (@Ryankhan007x) reported 10 minutes ago

  Paid over the phone for a new connection, but no installation, no reply. Raised the issue 4× with customer care—still zero action. This is unacceptable! #ACTFibernet #CustomerService @ACTFibernet @ACTFibernetHYD

• 
  Naresh Kuppili (@Naresh_Kuppili) reported 12 minutes ago

  @ACTFibernet I also understand how much responsible you are and how much answerable to the customer you are. So planning to change the connection in 2 days if not paid attention to this messsge. Your time starts now

• 
  HITESH AILANI (@HITESHAILANI) reported 13 minutes ago

  @ACTFibernet please check the starus of my complaint as its been more than 10 days no resolution have been taken place Complaint no: SR10176959088114.

• 
  Dilse Bol (@Saccha_Bol) reported 17 minutes ago

  Hi team, it’s been more than a week my internet connection is not working. I’ve raised multiple complaints but went in vein. No proper cmnctn no proper response. WTH is your technical team doing? Kindly fix my issue ASAP! Ticket ID SR10177095343354 @ACTFibernet @ACTFibernetHYD

• 
  Hemanth (@hemuhere) reported 17 minutes ago

  @ACTFibernet I don’t understand what you are trying to do?, first of all I didn’t get any call so this is a lie and secondly how do you think you can have satisfied customers when you are helpless about govt cutting down cables indiscriminately, you have no control on when services would be restored?

• 
  Allmight_05 (@05Allmight) reported 18 minutes ago

  @ACTFibernet it's been 5 days since I opened a plan change ticket through your customer care. Not updated since then , u guys can't even change long-term plan to short term plan? My ticket number SR10177052573567

• 
  Monali Dutta (@MonaliDutta8) reported 19 minutes ago

  There's no internet again for 2 days and as usual ACT phone lines remain busy for who knows what reason. There's never an option to connect with a live person ever. Why do we pay you? @ACTFibernet