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ACT

ACT outages and service status in Idukki, Kerala

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • ACT generated 0 outage signals in the last 24 hours around Idukki, including 0 direct reports.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours in Idukki, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Idukki, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 25: Problems at ACT

ACT is having issues since 12:50 PM IST. Are you also affected? Leave a message in the comments section!

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • BarickDevojeet
    profit & sL (@BarickDevojeet) reported

    @ACTFibernet Its no use it showed it will be resolved yesterday and now it shows it will be done today. i cant even talk to your customer care.

  • smrutin_2007
    sMmruti ranjan nayak (@smrutin_2007) reported

    @ACTFibernet @ACTFibernetHYD I have sent multiple emails to your team, but till now I am only receiving an automatic reply stating that I will get an update within 24 hours. However, my problem is still not being resolved and i am not receiving any proper response from your end

  • lalitbohra15
    lalit singh bohra (@lalitbohra15) reported

    @ACTFibernet My internet has not been working for the last 2 days.Your TAT is 4 hours,but more than 48 hrs have passed and the issue is still unresolved. No one from your team has contacted me.This is not the first time last time it took 4 days.Very poor service.SR11080271471774

  • killuanaren
    Narendar (@killuanaren) reported

    @ACTFibernet Still not resolved, great work 👏 really appreciate for your pathetic service

  • vilipix
    Next person (@vilipix) reported

    @ACTFibernet literally haven't gotten update on my ticket for last 5 days no help from anyone wtf is this service ???? guess only way left now is consumer court... fraud company with 0 after sales service

  • JayanthKarri111
    Jayanth K (@JayanthKarri111) reported

    Absolute service breach by @ACTFibernet. Internet down for 3+ days, disrupting my work. No technician visited or called despite multiple follow-ups. Need urgent resolution and bill credit! Account: 106782536494 SR: 1068039642664 @ConsumerCourtin @TRAI #InternetDown

  • vaishbhaskaran
    Vaishnavi Bhaskaran (@vaishbhaskaran) reported

    @ACTFibernet There will not be any more patience. A request for disconnection has been made, along with an application for new connection with another ISP. Since you folks are so inept and unable to deal with rain, suggest you service solely Rajasthan.

  • ramesh_tgo
    ramesh tgo (@ramesh_tgo) reported

    @ACTFibernet I was explicitly told by ur back end team that an opt was required to close this ticket. I dint get one and I dint give them one. So when u can't figure out a solution, u unilaterally decide to screw what the customer wants and close the ticket?? Explain this like in 5.

  • JayanthKarri111
    Jayanth K (@JayanthKarri111) reported

    @ACTFibernet No internet for 72+ hours! Fully paid account, yet losing service days. Customer care and the assigned technician are completely ignoring my calls. Fix this immediately! Account: 106782536494 Ticket: SR 1068039642664 #ACTFibernet #ConsumerComplaint @TRAI

  • vnnk_x
    Vivank 🇮🇳 (@vnnk_x) reported

    @ACTFibernet No more template bot replies @ACTFibernet @ACTFibernetHyd. Formal NCH Govt Docket Number 9374295 has already been generated against this ticket. My connection is dead for over 48 hours. I don't want automated updates on the app, I want a senior supervisor on the ground to fix