ACT Outage Report in Vengavasal, Kancheepuram, State of Tamil Nādu
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours in Vengavasal, State of Tamil Nādu
The chart below shows the number of ACT reports we have received in the last 24 hours from users in Vengavasal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (23%)
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Total Blackout (9%)
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TV (1%)
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E-mail (1%)
Live Outage Map Near Vengavasal, Kancheepuram, State of Tamil Nādu
The most recent ACT outage reports came from the following cities: Chennai.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Wi-fi | |
| Chennai |
Wi-fi | |
| Chennai |
Wi-fi | |
| Chennai |
Total Blackout | |
| Chennai |
Total Blackout | |
| Chennai |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports Near Vengavasal, State of Tamil Nādu
Latest outage, problems and issue reports in Vengavasal and nearby locations:
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Bharat Agarwal
(@Bharatkandoi92) reported
from
Chennai, State of Tamil Nādu
@JioCare Thank you for the swift response. Guess @ACTFibernet is too busy to resolve customer complaints. Shifting to a new Service Provider ASAP
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Sriganesh Raman
(@sriganeshr) reported
from
Chennai, State of Tamil Nādu
@varunkrish Is @Airtel_Presence good? I've @ACTFibernet. Speed is good but every five minutes the connection disconnects for free seconds or minutes and then comes back. While Netflix and all ok, the problem comes when doing video conferencing
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veda
(@veda95037296) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet my act is not working and your complaint number is also not working
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Arunkumar Venkataraman
(@arunananth) reported
from
Sholinganallur, State of Tamil Nādu
Without even providing solution @ACTFibernet team has closed my service request. I am following up with them to get a solution for poor connectivity. Till now no one is responding. Highly surprising!
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PRABU MS
(@fourtwoone) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet Never trust ACT broad band they have deliberately complicated the customer care. You can never send a mail for any action, only auto reply you get, the never pick up the phone. Best way to migrate to better service provider.
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Deepak Srinivasan
(@deepak_seenu) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet Really ACT, a customer needs to wait for 10 days to get approval from your team to service engineer to replace the Battery of your Junction box?Even the service engineer Asking time for 2 days to replace it everytime when i raised the ticket ,but never replaced,cont.
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MOHANA KRISHNAN A R
(@KRIHANSH) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet I have made multiple escalations or complaints via all contacts. Still no response, are you ppl even bothered about the customers ? Payment received correctly and it’s been 7 days no proper response for the new setup. Worst ever customer service experience.
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MOHANA KRISHNAN A R
(@KRIHANSH) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet Hello, I am yet to receive any cal or updates regarding the issue. I am experiencing one of the worst customer care experience from a broadband network. 🙄
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Santhanam
(@santhanam_offl) reported
from
Sholinganallur, State of Tamil Nādu
@pk_views @HathwayBrdband @ACTFibernet best in customer service🔥🔥
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Deepak Srinivasan
(@deepak_seenu) reported
from
Chennai, State of Tamil Nādu
This is so bad and you lost your trustworthiness @ACTFibernet , My network dropped today in my WFH & in online class session for the 4th time in this 1 week! SR10343144867602 the SR number i reopened today! Registered number: 8870720125!You lost your quality!
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GK (Gireesh Krish Nair)
(@Nairizms) reported
from
Saidapet, State of Tamil Nādu
thoroughly disappointed with @Airtel_Presence #Chennai customer service. Time to switch to @ACTFibernet and I'll be happy to pay their new prices
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Arunkumar Venkataraman
(@arunananth) reported
from
Sholinganallur, State of Tamil Nādu
@ACTFibernet Suddenly WiFi is not working. I have registered a compliant in the portal. Morning some of your team worked in our premises, after that it has stopped working. Please look on it immediately.
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Viji Iyer
(@viji_1985) reported
from
Sholinganallur, State of Tamil Nādu
@ACTFibernet poo service. When I raise complaint that network is slow they execute who called me is telling me it will be like that when we stay away from router. Is the expectation that we sit in the router and use all the time?
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Bharat Agarwal
(@Bharatkandoi92) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet Account No. 103706743157. There is frequent disconnection and the speed is not optimum. I have raised complaint but haven't received any call back. Kindly terminate my connection. I don't want to continue this any further. @fiber_jio kindly let me know the new plans.
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Peter Cherian
(@PeterCherian) reported
from
Sholinganallur, State of Tamil Nādu
@gischethans @ACTFibernet That is poor service
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saytu
(@paradarami) reported
from
Sholinganallur, State of Tamil Nādu
@ACTFibernet always prefer ACT 🌹 some people stuck to ONE+ mobile bcs genuine user from genuine service, same way i like ACT 🌹
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Santhanam
(@santhanam_offl) reported
from
Sholinganallur, State of Tamil Nādu
@iSattish @HathwayBrdband Customer service is poor @ACTFibernet is good👌👍
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MOHANA KRISHNAN A R
(@KRIHANSH) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet I paid full amount for the new connection on 21/08/2020. From then I spoke with 3 different engineers and 1 sales person who coordinated for the payment, No proper response from any of them. 7338745620 sales person ph num. worst customer service.
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MOHANA KRISHNAN A R
(@KRIHANSH) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet what is wrong with the executives. Till I make the payment they called several times, after I made the payment they not even bother to communicate about the delay. Now they are telling they don’t know the issue and I have to contact customer care. DM for customer ID
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CinuMarkets
(@sricinu) reported
from
Sholinganallur, State of Tamil Nādu
@ACTFibernet can you please check my service request where Netflix charges are levied while I have disconnected from Aug 15
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Rahul
(@xArrow124) reported
Only my work time is getting wasted here because of @ACTFibernet FIX MY INTERNET
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Rahul
(@xArrow124) reported
@ACTFibernet What do u mean by we are working on the issue? Nobody contacted us regarding the Internet issue
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potatosays
(@pootato44) reported
Hello @ACTFibernet, I do not have any more patience to continue with you because of your frequent network fluctuations. Please proceed with the disconnection process.
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Hanu Rao
(@HanuRaoG) reported
@ACTFibernet I extending for 3 more months eventhough you guys are providing worst customer service experience because I don’t have any other option in my location. Thanks🙏🏼
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BLACKBEAST_1108
(@SpHiNxx1108) reported
@ACTFibernet @drvt123 WARNING: Fraud by ACT Executive Ashish Singh (ID: 40162). He took ₹3,231 for a 6-month plan but only 3 months are active in my app. Now he is ghosting my calls and ACT Support is silent. Fix this by March 4th or I am filing a formal Police Complaint and Consumer Court case.
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Avinash Kumar Jha
(@TheAvinashJha) reported
@imsalim88 @ACTFibernet Will you provide fair resolution? I have utilized only 7 days of internet from 3 month plan between 23rd October to 23rd January. Please adjust that money. Secondly, why you have charged from 24th of January to 15th February? If not, I can file it to Customer portal.
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Bhoopendra Chauhan
(@BhoopendraChau9) reported
@ACTFibernet What is the ETA? It’s been 2 days and still unable to fix on ground challenges by @ACTFibernet .. isn’t it concerning that you can not fulfil your ETR for services twice and still unable to resolve and impacting customer and expecting patience from them only
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Mahadeva P
(@Mahadevaparappa) reported
@ACTFibernet Dear Sir/Madam, This is in reference to your email stating that ACT is unable to take liability for the damage caused to my Sony 43” TV, based on your claim that no P-clips or wall fixtures were used and that no damage was caused by ACT personnel. I strongly dispute this conclusion, as it is clearly contradicted by physical evidence, which has been attached again for your review. Please note the following facts and sequence of events carefully: Clear Evidence of Clip Usage and Nailing Activity (Sequence Explained) As seen in Photo 1, a white cable clip fixed on the wall is clearly visible. This clip could only have been installed by hammering/nailing into the wall during cable routing. After fixing the clip on the wall, the installation personnel then attempted to route the cable through the adjacent wooden panel, as evident from Photo 2 and Photo 3, which show distinct nail/impact marks on the wooden surface. These marks clearly indicate an attempt to nail or fix the cable into the wooden panel, which is directly adjacent to the TV. Direct Contradiction of ACT’s Statement Your email states that “no P-clips or any equipment were used on the wall.” This statement is factually incorrect, as the attached photographs clearly show a clip fixed on the wall and nail marks on the wooden panel. No Proper Site Verification Was Conducted The installation personnel who carried out the work never revisited our home after the complaint to inspect or clarify the damage. Had any ACT representative or installation personnel visited and explained the situation in person, we would have immediately questioned the damage and the method used. No such visit or clarification occurred. Cause-and-Effect Is Visibly Evident The nail/impact points on the wooden panel are directly aligned with the damaged area of the TV screen, clearly establishing cause and effect. The TV was fully functional prior to ACT installation, and the damage appeared only after the cable installation work was completed. Delay in Discovery Does Not Negate Responsibility The TV is not used frequently. The damage was discovered three days later, as it was a weekend. This delay does not change the fact that the damage occurred during ACT’s installation activity. In light of the clear photographic evidence and factual sequence, ACT’s conclusion that no damage was caused by its installation personnel is unsubstantiated and unacceptable. I hereby request the following within 48 hours: A physical inspection by a senior technical representative, not a remote or assumption-based conclusion Written findings based strictly on on-site verification Resolution through repair or replacement of the damaged television Please treat this email as a final opportunity for amicable resolution. Failing this, I will proceed with filing a complaint before the District Consumer Disputes Redressal Commission, along with escalation to the National Consumer Helpline, enclosing all photographic evidence and documented communication. I expect ACT Fibernet to reassess this matter based on facts, evidence, and proper verification, and act responsibly. Regards, Mahadeva p ACT Connection ID: 102784435413 Ticket No: SR10278475194216
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Maaahhiieee 🇮🇳
(@maahhiieeee) reported
@ACTFibernet I requested for a disconnection of account and suddenly I get login OTP request from your service agents.. why do they have to login to our account?? Why do we give access to any random agent ?? If there is any service request open please close it.
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MS ur cyber defender
(@msbabusarkar) reported
@ACTFibernet No more options left I have seen your service just return my money back with interest