ACT Outage in Seshadripuram, Bangalore Urban, State of Karnataka

@ACTFibernet @SandyMohanG the Story continues again with slow speed followed by Service not Working internet. Last Saturday same story again the Story Continues. Great Cust is: 11251054. Making a way for GIGA good job. On service delivery part..🙏🏻

@ACTFibernet Time to see you guys in consumer court. Your customer care, Manager and the whole company is full of shameless people. It's been more than a month and you are not able to resolve my billing issue. Shameless cheaters!

@ACTFibernet Problem still remains unresolved. @forum_consumer @TRAI

@ACTFibernet The worst part is, above mentioned no is not reachable. Whenever I complain about the issue. No sure things get fixed, later it attains the same state. Like Act home page not opening and no internet or slow speeds in spite of having internet bandwidth.

@ACTFibernet I don't think you guys regret otherwise you would have rectified the issue. It's been 6 days. Every time I call call centre executive tells me he or she has forwarded the complaint.

No one has contacted me yet, am in Bangalore near electronic city, if the network connectivity is not feasible atleast return my payment by earliest. @ACTFibernet

@ACTFibernet Am looking helpless now. I opted for a new act network connection last week Monday and paid 3700 for the plan & installation. The executive said a technician will come and install devices. But it's been like 8 days and no one has contacted me for installation.

@ACTFibernet I wonder which team is looking, not even a response phone call till now and internet continues to be down. Bloody brilliant!!!

@ACTFibernet The problem is still not resolved.

@ACTFibernet I have created more tickets with ids SR10211571335452 SR10212074555092 SR10212845468732 SR10213875452312 SR10216010193332 Everytime support guys will call and say fixed and close the tickets, the issue never fixed, the actual issue is, internet is disconnecting continuously.

@ACTFibernet my home internet is down for almost one day , complaint given yesteday still no resolution , I am getting frustrated and no response if I call customer care too realy very bad sr102150355569 , no sign of action under progress

@ACTFibernet internet is not working from morning can someone look into it

@ACTFibernet I have been reporting this issue for almost 4 months by now and no one is looking into this issue religiously. Also, complaints get closed without resolution or false commitments. Moreover, your escalation team and ground staff are helpless.

@ACTFibernet Again the internet is not working.. you guys have are great anyways i will move out of ACT in sometime cant work this way and please dont call me from a dummy who doesnt know anything and just apologize and do nothing .. keep it up ACT

@ACTFibernet Guys not sure what's wrong again no internet since morning and your field technician closed the complaint before proper resolution.

@ACTFibernet my WiFi is not working!!!😡😡😡 router was light keep blinking and now no on it...! 2nd time in a month.!! Fix it now. Ur customer care number is always busy.!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡#Bangalore #broadband

@ACTFibernet Internet down more than 24 hrs , No update on my Services request, False Promise# Poor Service # Customerservice phone call wait 30mins.

@ACTFibernet Dear ACT, you started your operations in Bengaluru Karnataka, sadly you don't acknowledge this that Bengaluru supported your business. Customer Care IVRS first language of choice is Telugu. Shockingly Kannada is at 4. @CMofKarnataka

@ACTFibernet Guess there is a serious issue here. The connectivity is not there since yesterday afternoon. Have not heard from u guys even after raising a complaint via the app. #customersatisfaction #CustomerService seems to be sleeping there.

@ACTFibernet the internet connection has been down for the past 1 hour! Ridiculous service

@ACTFibernet It's still not resolved. I was contacted by one rep. He is telling it is resolved. But it's not 😒 It's been 5 days. Yet to find resolution!

@ACTFibernet I’m waiting for a call from tech support, someone who can help configure my MI router, it says network issues due to DHCP server issue. This is MI router 3C. Im waiting for that call since 3+hrs now.

@ACTFibernet After waiting in line for 15mins - 2 calls go dead, no response. One agent told me - tech support will call me back in 2hrs, that was 3hrs back. When you so prompt in collecting monthly due on time, be prompt in helping too,Ticket no:SR10212254554561

@ACTFibernet please arrange me a call back..been trying to call since an hour but no response at all..I have an issue to be addressed

@ACTFibernet please arrange me a call back immediately.. I need an issue and I'm trying since an hour calling But no response

The worst internet we’ve had so far has got to be @ACTFibernet. Doesn’t work or is beyond slow most of the time.

Not a unique internet service by #ACT it's like any other service provider depends on what speed u choose. But to aware all never make UPI payments to @ACTFibernet at billdeskpg.acttv@icici , ur money will be debited and ACT will say they have not received. Be careful

No reply from @ACTFibernet till now post 12 hours... Not a single msg, call, tweet... The worst experience in life with this ISP till now

@ACTFibernet Still no update, no resolution and no Comms ACT! Such a pathetic service. At the time of asking for payment, you executive called me so many times to pay w/o any reference number or order, but when it issue resolution, you don't bother!

@ACTFibernet calling all your contact numbers & the person who coordinates payment but no response, no update on resolution or no update on delivery of router!

@ACTFibernet Horrid experience last couple of days. Intermittent on & off internet and then I even paid for a new router when your executive said the D-Link router needs replacement. Now chasing since yesterday but no clear Comms on the fix.

@ACTFibernet Yes, it's working now, thank you very much. At least going forward, please instruct/ sensitise your customer care team to address problems without repeated complaints and without I having to take it to Twitter!

@ACTFibernet The internet is down again! It's not even a month, complaining abt connectivity n waited for 3 days to get it resolved. N it's down again. Can't place complaint in app, coz of mandatory updates! How do u expect usr to updt app w/o internet!

@ACTFibernet It’s been 4 days since my parents raised a compliant. Your tech guys did a slipshod job of this. This is despite paying 3 months in advance. Terrible service. See message. Your ACT Fibernet ticket no SR10211552460842 has been Reopened. #actfibernetfail #internet

@ACTFibernet My internet connection is down since 2nd of August and without solving the issue the ticket is getting closed.. Every time I call back they promise me call back from escalation team but no one has called till now..

@balamalladi @ACTFibernet u claim to provide the fastest internet connection. But u r so slow to reflect the amount on ur accounts paid through Upi, that is claimed to be the fastest mode of transaction in the country. Is there a accounts team to look after billdeskpg.acttv@icici

@ACTFibernet Its +91 6362095018 and city Bangalore ...it's been 2months since complaint had been raised, complaints are closed without any solution ..getting frustrated with your services

@ACTFibernet services are getting regretted now a days. In a week twice internet is down. In a week more than 50 hrs internet is down. Just before @JioCare Fibernet is going to launch. Your ACT Fibernet Request SR10211355923362 is expected to be resolved by 8/4/2019 01:00:00 PM

@ACTFibernet the main switch for our internet connection is in the terrace of our house and whenever there is a power cut, there is no internet access. We've complained multiple times over the past 6 MONTHS with NO resolution! Terrible customer support. Please fix ASAP.

@ACTFibernet internet's been down for more than 24 hrs. Can you please help resolve it. Impacting work! SR10211364513212

@ACTFibernet It got resolved. But please try to improve the quality of your connection and service. I am fed up even after paying for premium package.

@ACTFibernet it's been 3 days and still no internet at home!! Your customer care is not even responding and call always goes on hold! 10210791533122 is the service request!

@ACTFibernet Another weekend in a row with internet issues. Ticket # SR10211289380342.

So pathetic is the @ACTFibernet service. Long wait on calls no reply on service request . Pathetic .From last night no internet but they are least bothered . They are bothered for just new connection.

@ACTFibernet Yes, the only resolution I got is another message extending the TAT for tomorrow 1 PM,another 24 hours! Your service continues to outdo itself.

@ACTFibernet 9 days and Internet still not working. Don't bs so shameful now to charge me for the entire month.

@ACTFibernet my this months installment of internet not working is hereby lodged, please make it work if you can, I know u will not till tomorrow, waiting for mota Bhai to launch internet fibre network, @ACTFibernet is necessity not choice and that's a shaky ground for you guys

@ACTFibernet SR10210723896602 Last 3 days Broadband is down. Pathetic service. I have paid for 6 months together. Big mistake. give me my money back or give service credits Worst possible service ever

@ACTFibernet SR10210723896602 Last 3 days Broadband is down. Pathetic service. I have paid for 6 months together. Big mistake. give me my money back or give service credits

@ACTFibernet My internet is down from Friday, I was informed by customer care that it will be up & running by yesterday. But, yet it is not working!

@ACTFibernet your customer care line is pathetic. I am made to wait for 15 minutes and then it suddenly gets disconnected.

@bunny55kiran @ACTFibernet @SonyLIV Absolutely. Companies like Tatasky charge you on prorata basis when there is service issue. They don’t charge for the period of non use but in ACT no provision or may be if it’s available never extended to me.

Standard reply is that issue is with the connection box but the neighbours connected to same box are getting internet. @ACTFibernet .

@ACTFibernet @SonyLIV you dont bother ur custoners now. once jio step in, then u will run behind customers. then u will know value of customer based business. no one is giving good review about ur service. just think how u will survive if u continue like this.

@saggirex @ACTFibernet @SonyLIV really pathetic... just worst. Act is not bothering about customers. once jio step in then they will run behind customers. and they will know value of customers

@ACTFibernet net is down since last days and I am not getting any update. Complaint no is sr1011658255684. Can you please check on this ASAP.

@ACTFibernet worst service ... App is also not user friendly. there is no option to send feedback about service problem. for any business service should be top priority. but u r neglecting.

@ACTFibernet No. There isn't any issue. I want to discontinue your services and I don't see that option on your application.

@ACTFibernet SR10217731987502 has been registrd for ACT acc 102015792314. No internet.Such disruptns are very often now. You hv lost all ur credibility sir. Shitty internt service. M eagrly waiting for JIO broadbnd to launch nd i ll throw this garbage ACT connectn down the drains

@ACTFibernet I have very clearly mentioned in my previous tweet sent today morning that no solution have been provided, neither there are any update from you, I don’t understand why you guys are sending the same repeated messages again and again without solving the issue