ACT Outage in Makalakutta, Bangalore Urban, State of Karnataka

@ACTFibernet wrt SR10233249771595 still new connection not been made paid 2121rs for 3 months still no response,i think you guys dissappinted us not taking care of compliant effectvely disgusting no reply from nodal,customer care you guys not to be fit for this job.

@ACTFibernet @ACTFibernet I am fed up with your Internet service.... @reliancejio Please let me know if you have Internet service in my area. Please provide the contact details of your executive to discuss abt the new connection process.

@ACTFibernet Worst Customer Care Sevice Ever!

@ACTFibernet past 4 days internet is not working. Complain has been logged but till now no action has been taken. And technician has been assigned but not picking up call.

@ACT @ACTFibernet it's been more than 24 hrs that I do not have internet connection, called the customer care "n" number of times and heard nothing from them. The apathy is so palpable everywhere, this is so irritating when service providers do not show any accountability!

+1 : 7 times it’s down this month alone #actfibernet 👀 @reliancejio @airtelindia @HathwayBrdband

@harish2you @ACTFibernet @ACTFibernetHYD I raised request 15 days back.till now no response... So careless about their customers. It's time to change the network.

@ACTFibernet I dono why it is happening like dis,I have opted for act last week and paid the amount on last Wed, but stil they have not installed it,I am keep oncalling them and they were like, it will resolve in 24 hrs, but already one week over no update please help me......

Pathetic.. customer service team also not helpful. They don’t want to update status or fix the issues.. why can’t @ACTFibernet put in additional resources and fix if it’s a major outage... really poor customer service...5 days over and issue continues to be a problem...

@ACTFibernet Fifth day and issue still not resolved @ACTFibernet 😔

@ACTFibernet *******!! Shut your ******* Internet service!! Go and lick your own *****...Bloody Money Snatchers....

@ACTFibernet Forth day almost done.. and guess what NO one from ACT has even bothered to call or come attend the issue!!! @ACTFibernet shame.Customers can understand if there is a major issue fiber cut what ever but what they don’t is sloppiness and don’t care attitude! Escalations don’t help

@ACTFibernet this my 3rd tweet for u people. I have not received any kind of response from your end. No proper customer response it’s really shame .

@ACTFibernet 7th outage in a month... But bill will be taken for whole month. Each outage lasted more than 36 hours to restore properly... Raised request SR10232659406372 for the issue and afterwards trying to reach customer care number 9121212121 and still in queue for 2 hours

This shows service provided by consumer by @ACTFibernet. Disgusting and very irritated now

3rd day of outage. No one .. no one from @ACTFibernet has shown up. They try to close the ticket without resolution. They lie to customer that they will send the tech engineer.. at the end of the day #sadcustomer #unhappycustomer

@ACTFibernet Customer service has no clue as to what is happening... once they say fiber cut, the other time they say problem with the box .. now he says something else... interestingly actual engineer never tired up still ...

@ACTFibernet Ticket was closed but issue was not yet resolved ... Have reopened the ticket ... Please look into it

@ACTFibernet When is my service issue going to be resolved .... Service Request No SR10232561847362...BTW Thanks for ruining the weekend

@ACTFibernet really poor service and connectivity. Frequent disconnections and low coverage even after using the latest router. A mistake to go with ACT. #ISP #poor #wifi #internet #unhappy #timetoswitch

@ACTFibernet I am filled with days of outage now. 5 days and counting. #unprofessional #unethical company ever. #noshame

@luckygags @ACTFibernet Wow, I thought it's just me who is the victim. Internet is down since 72+ hours now. They have only one dialogue to reply everytime #dissappointingService

If I have to call your customer service one more time, I will absolutely lose it. @ACTFibernet I already regret buying your internet even before I’ve started using it. Please don’t make it worse. Help me soon OR I WILL CRY. (11/11)

Big thanks to @ACTFibernet’s customer service team for doing ABSOLUTELY NOTHING. Your not-so-concerned team that is supposed to call back is yet to reach out to me and your app has so many bugs that Timon and Pumba won’t have to search for food their entire life. (10/n)

I’ve seen bad service before (Indigo Airlines, Swiggy, Uber), but nothing in life ever prepared me for the absolute worst tier of service that is @ACTFibernet. Their customer service and responsiveness is an embarrassment to us, as a species. (8/n)

@yogeshwarv @Airtel_Presence @airtelindia @ACTFibernet That's really bad. Let me try my luck. If they're not good then will go for Jio or some other

@yogeshwarv @Airtel_Presence @airtelindia I was using @ACTFibernet so far and for last 40 days i had 4 internet issues and one day complete blackout. And yesterday I was having important call, and it got disconnected. Very frustrated. So switching to @airtelindia #Airtel #AcTfibernet

@VIKASH201 @airtelindia @Airtel_Presence @ACTFibernet @HathwayTV Not a good idea now. My @ACTFibernet connection is down for 48 hours now. No resolution yet, they just extend the resolution time in the SR. Check before you jump in.

Bangalore is Suffering. Help us #RepairBangalore @airtelindia @reliancejio @ACTFibernet @HathwayBrdband

@ACTFibernet why you do not resolve any issues. Most pathetic customer service. Customer care officers do not know what are they talking. For everything they confirm it will be done.

@ACTFibernet worst customer only big word no customer service not able to fix problems from last five day any time you will call they will ask for 24hr to fix the issue.

@Airtel_Presence Pls share your nearest ex. detail near Kadubeesanahalli, Bangalore. I want to shift my connection from @ACTFibernet to @Airtel_Presence. Asap. I want to stop @ACTFibernet service at the earliest.

@ACTFibernet "Your ACT Fibernet ticket no SR10232259913492 has been Reopened." I nternet is down from yesterday. It came up for a while but again eent down. Without taking any confirmation from consumer, ACT is closing the ticket.

@ACTFibernet One day gone. No one contacted. Net not restored. Is this how you treat your priority complaint. I want to switch to other provider. Tired of begging for the internet. take this seriously.i want my money back and take your router back. It's just a piece of shit. @ACTFibernet

@ACTFibernet pathetic customer service u people have in blore. I spoke to ur CS executive name Latha she was so rude to me. She was not ready to transfer my call to supervisor or manager. Ur customer service is has bad has ur wifi connection. Sorry to say this

@ACTFibernet This is in regards to the ticket number: SR 10232106024425. We dare you to fix it in the next 24 hrs as you have been repeatedly mentioning for the 3 days.

@ACTFibernet Also, I have sent all the details in mail long ago. There should be no confusion or ambiguity there. You have not bothered to respond to my mail as well as many other reminders. If your "customer service" is genuine/human then you will first respond to my mail with proper details

@ACTFibernet Issue has not resolved

Hey @ACTFibernet , do you have any proper reasoning to be given for this issue - NO template response. If you do not have anything to hide here about these bad practices, then come up with a proper reasoning for this. Else, I would be forced to bring this to the notice of TRAI

@ACTFibernet The next time I get a call from 08046503399 and they ask me to repeat my issue, there will a complaint to your senior management and legal action as well. You have been warned. This is harrassment.

@ACTFibernet I'll give you a days time to resolve my issue and then my cable goes and so do all the cables you have running over my property. Let's see if you guys can wait 24-48 hours to enter my house and restore connections again.

@ACTFibernet You are not serious about solving even the basic problems. You are not even serious about understanding the issue in its first place. How can you close any ticket without first checking with the customer. This is completely skewed and one-sided. This is intentional from you.

The sense of urgency that @ACTFibernet is showing in closing the tickets without even understanding the issue (forget about resolving it) is amazing and at the same time disgusting. Just 2 years ago, I was telling that ACT has very good customer service. Surprising. @ACT_Issues

I am facing extremely frequent disconnections of my @ACTFibernet broadband service since last 3 weeks. Instead of promptly addressing the issue, they are forcing me to create a ticket after ticket without any resolution. ACT's customer service has become so pathetic! @ACT_Issues

@ACTFibernet Hey @ACTFibernet help me out from this situation

@ACTFibernet Everyweek for one or two days the #ACTfibernet is down. Thinking of changing the supplier. Open for suggestions.

@ACTFibernet very frequent disruption of internet, last week three times technician visited, customer care do not respond as they are always busy. Kindly improve your services. BhuvaneshwariNagara, Hebbala, Bengaluru. Ph. 9902271030

@ACTFibernet I'm not interested in reconnection so kindly unsubscribe my num n stop calling me I get lot of frequent calls from your agency it's annoying me...I tried reaching your customer support but there is no option to speak to them...I request you to take action immediately

@ACTFibernet I'm getting frequent calls from your agency it's disturbing me alot and there is no option to unsubscribe I called your customer service number n tried to reach you pls stop calling to this num

@ACTFibernet no internet from 2days. Raised complaint but no resolution.

@ACTFibernet There is something called as escalation and customer satisfaction that you should study.

@ACTFibernet You send msgs notifying the complaint will be resolved at 9am. Then you extend the deadline with a freehand. This is going on since 6 days. Again your customer care reps troll and put me on hold and cut my call. disappointing. Just bring the connection frm a bit afar. We pay enuf

@karan_purewall @ACTFibernet This is abysmal!!!!! No after sales service!!!!

@ACTFibernet i get my connection barred in just one day of non payment. And what benefit do we get when you have poor network. Its quite often now. Time To switch network I believe.

.@ACTFibernet you have not been able to relocate my broadband connection for the past 10 days. So please help me get rid of you, and give me back my money asap. SR10232993116615 I've already installed another broadband connection

Seriously disappointed with @ACTFibernet. With the number of outages, regular connection inconsistency, and so many formal complaints, it has been one of the worst broadband experience. #MondayMorningWork

@ACTFibernet i want to talk to you guys please share the Customer service number

@ACTFibernet atleast 15 calls to customer care and no resolution, no way to speak to a senior executive, no net for 7 days... absolutely pathetic customer service. Seriously considering switching vendor now.

@ACTFibernet Por service, poor customer care support, no escalation followup and sales person won't take call once he collects money

@ACTFibernet @TRAI @DoT_India @ACTFibernet, the services were restored late night but for a short time. The services are completely down again and had to reopen the ticket. Your connectivity is stable only till ticket closure's SLA. Understand the seriousness of the connectivity and restore it ASAP