ACT Outage in Mallikārjunaswāmy Temple, Medak, Telangana

@ACTFibernet Can someone reach me personally for the issue related to account. I tried reaching you on all the sources, but unable to connect. IVR doesnt work properly , mail there is no response from 3 days.

@ACTFibernet @ACTFibernetHYD my request closed with out resolution, this is crucial time I need net wifi working, can it be looked

@ACTFibernet @ACTFibernetHYD ACT Fibernet Ticket no:SR10137868329942 has been registered . pls can some one help

@ACTFibernet @ACTFibernetHYD speed went below. 1mb, pls help #WFH

@ACTFibernet “Dear customer, on account of the current lock down and other restrictions in place we regret that it is taking more than expected time to activate your connection. Your account activation is tentatively scheduled on 31/03/2020 - ACT” This mesg i received on sunday

@ACTFibernet Got the connection but really not happy with tech guy with whom i have spoken was very rude and its been like not at all intrested in giving connection where in have 8 port box in my buidling he was denying that box was available have shared pic of whatsapp then he agreed for it.

@ACTFibernet guys please dont go with act fiber net. It is very very bad response from them its been a two weeks that i have raised for new connection every thing is done from my end but the thing is they have did not installed the internet till now and not even call back. Waste

@ACTFibernet shared pic of the same via whatsapp then he accepted to give connection waited for almost 8 days today when have made a call to him he was very rude and asking to wait whenever required will provide connection was reply we got from him very much dissatisfied with act fiber during

Dear @ACTFibernet its been 8 days now , we have paid for new connection . But till now no response .Operator has been declining. I know we all are being stucked in lockdown . But you employe must have told us before .Now, he is not answering phone. Plz request you to help.

@ACTFibernet can i know the status and timeline or have you left us without any service..i am not able to use internet

@ACTFibernet my net is working very slow and the connecting is too weak

@ACTFibernet I'm unable to reach on CC numbers 9121212121 & 7288999999 I need the resolution on plan upgrade asap Please help Reg number 8143494764

@ACTFibernet pls advice on the below ticket no SR10136978219722 . In wake of covid 19 we expect quick and professional service from Act .

@ACTFibernet Hi Team, I am unable to reach your support team on mentioned number 7288999999 and 91212 1212. I have raised request no:SR10136647014735 which was closed without fixing and your technical associate who addressed this issue is very rude. Can you kindly arrange a call

@ACTFibernet @ACTFibernetHYD I raised concern a week back and no one is responding to look in to my issue, authentication error on new device connection, pls help or refund it's high time

@ACTFibernet @ACTFibernetHYD Please either look in to my issue or refund, no one responding since days

@ACTFibernet @ACTFibernetHYD how many days I need to wait to resolve an issue.

@ACTFibernet @ACTFibernetHYD issue persists since a week... with no help... no one called me till now

Again my internet connection not working please provide permanent solution  Regards, Wiquar Ahmed 9989813119 @ACTFibernet

@ACTFibernet @ACTFibernetHYD issue not resolved with authentication issue when ever connecting new device

@avinashkumar163 @HathwayBrdband Please don't promise the customer blindly when you can't deliver service on time. Dissatisfied with poor response from Hathway team regarding new connection Good bye to Hathway need to change connection to @ACTFibernet A/C No: 1186781099 (1/2)

@ACTFibernet ONCE AGAIN NO INTERNET TODAY. Check for No. & Customer ID in DM

@ACTFibernet The worst service from #actfibernet we had taken 1 GBPS plan of 7999/- Almost 5 days problem has not resolved yet. Account 101008734978 LeadIT -. Rahul. Act fiber they don't have the escalation matrix contact details.

@ACTFibernet please help me out to downgrade my plan

@ACTFibernet Problem was Resolved by your Technicians & changed the cable too by Ankamma Rao(ID 15124) & Durga Prasad (ID 25536)

@ACTFibernet Once Again NO INTERNET. Often there is Interruption in Internet. We pay Annually, and Regret for paying. Advertisement is Big & High but Uninterrupted Service is not there.

@ACTFibernet can you kindly fix this issue at earliest. Ticket no:SR10135218838132. City - Hyderabad

@ACTFibernet @ACTFibernetHYD "Dear Customer, your account no. 101344908294 is registered for installation. Our team will ensure fastest possible activation" can you pls ensure installation ASAP, if not "fastest"

@ACTFibernet @ACTFibernetHYD what lousy service are you providing , no internet for 3 days now. What do u want me to do , move to another service provider. @reliancejio @Airtel_Presence can you help me with you your plans and arrange a call back.

So @ACTFibernet is cleverly making *illegal* agreement with owners for not allowing any ISP except ACT. I’ve registered for Airtel which is available in my area. Formalities done, but at the end owner objected to it. He isn’t telling me to install Act but raising security issue!

@ACTFibernet I am your customer since 2013. I requested for resetting my router as I had forgotten the password to share my WiFi. I raised this ticket and it was closed just like that. Please attend to it tomorrow without fail.

What a pathetic service @reliancejio @JioGigaFiber_ no proper answer from customer service for set topbox even after paying for gold plan @ACTFibernet service is far better than you and before the speed was 90mbps but know not even getting 50 mbps😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

@ACTFibernet As mentioned the net is not working!

@Paytm i have paid broadband bill today and from my account money is also deducted and still the @ACTFibernet page shows no update in the payment history and still no internet please help 🤓

@ACTFibernet Most unprofessional service despite paying the due does not activate the service and no response from customer care pathetic service.

@ACTFibernet the services you provide and terrible and people you hire are so incompetent that they fail to respond even after 72 hours of booking complaints and calling them multiple times. I wish to book a complaint in consumer forum

@ACTFibernet Wow what an early reply.Your service Engineers wont lift calls on time and if signal is gone and we complaint,they will reply very late and wont lift calls even we call for 20-30 times.Punctuality is required .so when you recruit them..see this is as a first quality.

@ACTFibernet Hello Team, internet is not connecting since morning 10 am.kindly fix it ASAP. Ticket deatils: SR10132082740580

Worst network and their worst customer service @ACTFibernetHYD @ACTFibernet

@om41r @ACTFibernet Their service has been nothing short of atrocious. I have experienced the same.

The worst experience with you people @ACTFibernet the internet speed is very slow..unacceptable this is ..#2019MadeMeRealize #actfiber

@ACTFibernet @ACTFibernetHYD Been over 36 hours now and no connectivity yet. Way to go ACT. This is how @_DigitalIndia is going to progress. Tired of calling customer care. Worst ever service.

@ACTFibernet over 8 hours since no connectivity. And we call it Digital India. Ridiculous service and ridiculous customer care. Will be changing my ISP very very soon. @reliancejio Your time to take over and show these guys what true service is. Hope you don’t disappoint.

@ACTFibernet New connection promised within 49 hours in Jubilee hills rd 86,after taking payment is not yet done, more than 200 hours over,very poor service from Act, staff are rejecting the calls, when called for update, I am calling daily, very stressful and unprofessional

@ACTFibernet I subscribed for new act connection in Jubilee rd 86, on 2nd October, executive promised me connection within 48 hours, but as of now (192 hours have passed), I am still waiting for connection, poor service and execs dont answer the calls, they reiect your calls.

@hchawlah Could you help me with my Wifi connection of @ACTFibernetHYD .. It goes down very regularly and there is absolutely no response from their local team @ACTFibernet

@ACTFibernet @ACTFibernetHYD Please let me know the status of SR10130949239282 as there’s no response from your customer care on phone or mail.

@ACTFibernet No internet for the past two days ! False promises every where that the issue will get resolved by one day , two days. No response , no action ! The service is at worst! For the first time , I felt why I am using this for the past 10 years ! SR10130809808722

@ACTFibernet act guyz have setup servers in Regent Park premises and agreed that they will pay their server related electricity bills but never paid, now elctr dept. have disconnected power. Pls intervene the situation and help to clear the electricity bill, ~ Regent Association

Hello @ACTFibernet , unable to use internet for last 2 hours. Please help.. Unable to log a service ticket on your app, so contacting on twitter

@ACTFibernet @SharoonJ8 Even the app is not working fine and can even open to open that I need wifi the network is not at all resolved how can I open that and this

@ACTFibernet Did not want to say this but you are really pissing us off now...I can raise a legal complaint as I am working on stuff from home which requires urgent attentional in the medical fraternity.

@ACTFibernet It has been more than 7 Days, we have not received a login nor any followup for a new request. # Account ID is 102376962301. Could you please confirm the Payment and followup ASAP. This is getting really frustrating.😡

@ACTFibernet Thankful for all persons and support people who work hard despite the virus attacks.

@rockzaashish @ACTFibernet @TRAI Same here. The sales person of ACT promised me connection within 3 days, then they are not picking up the calls after collecting the payment. It's been 11 days since I paid them and I'm still waiting. Terrible customer service!

Cont.. @ACTFibernet They keep on calling me for payment and after payment no one is responding to our call. Once or twice they have responded and they are very rude to us. I hope you i can get help from here. Enquiry ID :101375902815

@ACTFibernet Been a week since I lodged a complaint. Ticket - SR10237770737452. Considering the fact that most of your customers are in a WFH situation, expected a faster solution!

@ACTFibernet guys my internet is not working since Wednesday and no responses from the customer care either, tkt was raised but no use [ SR10237861897752] . Can't stress how much important it is to stay connected for work, already 3 days have passed by. Need immediate resolution

@ACTFibernet Same problem. I have raised so many complaints via multiple forums/channels. It is falling on deaf ears. People are definitely happy if they get extra GBs, but at the same time customers get frustrated when the work is not getting done as for the money paid.

@ACTFibernet Thanks for the support.. Got worried since there was no response from customer care. U folks managed the situation nicely.. kudos. Keep it up.. Would only request to reverse those 5 days charges.. Thanks team ACT.