ACT Outage in Chandānagar, Rangareddi, Telangana

@ACTFibernet the services you provide and terrible and people you hire are so incompetent that they fail to respond even after 72 hours of booking complaints and calling them multiple times. I wish to book a complaint in consumer forum

@ACTFibernet Wow what an early reply.Your service Engineers wont lift calls on time and if signal is gone and we complaint,they will reply very late and wont lift calls even we call for 20-30 times.Punctuality is required .so when you recruit them..see this is as a first quality.

@ACTFibernet Hello Team, internet is not connecting since morning 10 am.kindly fix it ASAP. Ticket deatils: SR10132082740580

Worst network and their worst customer service @ACTFibernetHYD @ACTFibernet

@om41r @ACTFibernet Their service has been nothing short of atrocious. I have experienced the same.

The worst experience with you people @ACTFibernet the internet speed is very slow..unacceptable this is ..#2019MadeMeRealize #actfiber

@ACTFibernet @ACTFibernetHYD Been over 36 hours now and no connectivity yet. Way to go ACT. This is how @_DigitalIndia is going to progress. Tired of calling customer care. Worst ever service.

@ACTFibernet over 8 hours since no connectivity. And we call it Digital India. Ridiculous service and ridiculous customer care. Will be changing my ISP very very soon. @reliancejio Your time to take over and show these guys what true service is. Hope you don’t disappoint.

@ACTFibernet New connection promised within 49 hours in Jubilee hills rd 86,after taking payment is not yet done, more than 200 hours over,very poor service from Act, staff are rejecting the calls, when called for update, I am calling daily, very stressful and unprofessional

@ACTFibernet I subscribed for new act connection in Jubilee rd 86, on 2nd October, executive promised me connection within 48 hours, but as of now (192 hours have passed), I am still waiting for connection, poor service and execs dont answer the calls, they reiect your calls.

@hchawlah Could you help me with my Wifi connection of @ACTFibernetHYD .. It goes down very regularly and there is absolutely no response from their local team @ACTFibernet

@ACTFibernet @ACTFibernetHYD Please let me know the status of SR10130949239282 as there’s no response from your customer care on phone or mail.

@ACTFibernet No internet for the past two days ! False promises every where that the issue will get resolved by one day , two days. No response , no action ! The service is at worst! For the first time , I felt why I am using this for the past 10 years ! SR10130809808722

@ACTFibernet act guyz have setup servers in Regent Park premises and agreed that they will pay their server related electricity bills but never paid, now elctr dept. have disconnected power. Pls intervene the situation and help to clear the electricity bill, ~ Regent Association

Hello @ACTFibernet , unable to use internet for last 2 hours. Please help.. Unable to log a service ticket on your app, so contacting on twitter

@ACTFibernet Hi ACT, @ACTFibernetHYD My account complaint details see below, SR10127077630972 has been registered. Account Number is 101012824302 Userid Ticket details for your reference Ticket No:SR10127077630972

@ACTFibernet @ACTFibernetHYD Facing Issue to get Connection in my place in Hyderabad, Our neighbours has the connection, But we can’t, Tried from all the sources. Need help urgently

@ACTFibernetHYD @ACTFibernet I cannot connect to my Wi-Fi network, when tried calling customer care it never connects. What should I do. fyi, 10th is the due date for bill payment. Need an immediate solution now. #worstservice

@ACTFibernet How many more support tickets would it take for your team to fix issue permanently. We always have one of the link switches down and I do not have internet for 2days. Next time I'll move to jio giga SR10122977578562 SR10120855865162 SR1018860681992 SR1018182950552

@ACTFibernet @ACTFibernetHYD HI team can you provide me TL details who's dealing below complaint. Your ACT Fibernet Request SR10121201075102 is expected to be resolved by 9/7/2019 11:00:00 AM

@ACTFibernet Still no resolution! 2 days without internet! @TRAI This is the kind of service the internet companies in India offer.

@ACTFibernetHYD @ACTFibernet the support is pathetic it’s been three days!!

@ACTFibernet there has been many instances of disconnection. Though escalated, still not resolved permanently. SR10120794663452. Here is SR no. We have a list of pending works based on this connection. Hoping a quick and best solution

@ACTFibernet by taking customer money doesn't increase company revenue but you should also gain customer trust ....if my services are not restore in one hour will disconnect all connections which are on my name

@ACTFibernet you have worst service in industry. Internet cuts off right on holidays Waiting for jio fibernet.

@ACTFibernet Issue not yet resolved , the ticket got closed. My internet services have been suspended as the due date is up. Please help!!!!

@ACTFibernet customer service never answers ur call Executives never responds your call,Net speed 1/5 I never recommend to any one

@ACTFibernet Sent the same. I expect a no response or resolution from you as always.

@ACTFibernet This is very bad on ur part since 3days internet is not working we are giving complaint but the issue is not solved from 3 days l am requesting you to kindly solve the problem as soon as possible

@ACTFibernet absolutely pathetic. Internet down more than 24hrs. No representative picks call. Enjoying with customers money..aren't you ashamed.

@ACTFibernet Yes my issue has been resolved but with continuous pursuance. I have had worst experience of my life with ACT Team.

@ACTFibernet Your ACT Fibernet Request is expected to be resolved by 7/22/2019 04:00:00 PM T&C apply. 5 days!!! Great customer service standards @ACTFibernet @ACTFibernetHYD no wonder you are losing customers!!!

Not able to connect to the internet since 3 pm on 18th July. Your service standards are dropping steadily @ACTFibernet @ACTFibernetHYD : Your ACT Fibernet Request SR1019472513762 is expected to be resolved by 7/20/2019 11:00:00 AM.

@ACTFibernet I was told the same thing yesterday and was promised resolution by day end. Still nothing.

@ACTFibernet unable to connect to customer care, sent u DM

@ACTFibernet It's match day and I am very dependent on your internet... Please please resolve the internet issue 1018182950552

@ACTFibernet I made Payment. No installation yet. Commitment was by 10:30 AM to be done. Cancelled my urgent meeting waiting for installation. No one is here till now. No apology necessary. Pls improve customer experience.

@ACTFibernet No follow up post this. Customer service actually hung up on my call. Day 7 of no internet. #shameonyou

@ACTFibernet Sorry. outage for alomost 10 days.

@ACTFibernet Sorry outage for 10 days

@ACTFibernet Very Sad, into the fourth day, and the problem still unresolved. As a customer I think I have the right to know what the problem is, and its progress status. A courtesy call with an explanation could have done wonders. That's too much to expect I guess.

@ACTFibernet If you as a corporate have an iota of shame, start caring for the customers before some competitor takes it away from you. And finally, it's 48hrs, and my problem is yet to be attended and resolved. Fix it.

@ACTFibernet Dear ACT Team, with reference to my complain (Ticket Ref# SR1017857379066), I would like to very humbly put across, ACT is THE MOST Shameless and Pathetic Service Provider I've ever come across all my life.

@ACTFibernet Thoroughly disappointed and let down by your abysmal internet and customer services. Four days of no service & still counting.

Dear @ACTFibernet is there any technical support at ACT Fibernet, on Thursday I made a complaint regarding internet issue SR1017699949147, AC NO 101013664954, how many days to you want to resolve the issue, really I feel mercy on you people.

@manchusri @ACTFibernet Including their on line monitoring. So many unhappy folk but glad there is one happy customer - hope that can spread soon. 48 hour response is seemingly a fairytale - out nearly all week for me and still out.

@tpkumar1506 @ACTFibernet I know!! We have a BSNL connection at home. To be fair, so far I have had no problem with ACT in the last year.

How did you close this ticket without resolving the issue @ACTFibernet

Waiting for @ACTFibernet to restore my connection! SR1017700000722. Down for almost 24 hours now.

@ACTFibernet Why do I have to keep trying customer care number which is very difficulty to connect with your team. We have connectivity issue since 2days. It's is frustrating. A/c.101008784486

@ACTFibernet @TRAI @DoT_India @ACTFibernet, the services were restored late night but for a short time. The services are completely down again and had to reopen the ticket. Your connectivity is stable only till ticket closure's SLA. Understand the seriousness of the connectivity and restore it ASAP

@ACTFibernet Broadband disconnection has been become a daily feature. Account id: 101431377699. Complaint raised SR10133342869608. We are not sure when this misery will end. Request early resolution to the problem

@ACTFibernet @ACTFibernetHYD #saynotoactfibernet @TRAI Customer won't be satisfied if occasionally he gets the speed what he paid for, because he is not paying only for those instances !! When Customer paid for 6 months atleast 90% of the time the promised speed should be given

@ACTFibernet , we are helpless after taking Act, no point of contact and no one responded till now.... Either help us in resolving the issue or stop services, can't wait simply... SR10233333668182 kindly send some engineer or tell us that your are not going to help customers..

@Iamtssudhir @ACTFibernet @Airtel_Presence @reliancejio If you have @HathwayBrdband services available in area go for it with closed eyes. I am telling based on using service from other providers.

@ACTFibernet 4 outages in d past 31 days, (Nov 8, 27, Dec 3rd & today). Latest SR# 10233344018282. This is sm PATHETIC & 3rd-grade service !! Please hv somebody fix dis issue 4 once & 4 al r simply disconnect, will go 2 a different vendor. Awaiting your quick response !!

@Iamtssudhir @ACTFibernet @Airtel_Presence @reliancejio I don't think any company can match ACT in terms of speed. They also resolve issues quickly.

@ACTFibernet Update for you @ACTFibernet . The issue is not fixed!!!! Now the internet does not go down immediately but after 5mins of power cut. Seriously i am tired of your sucky service.

@ACTFibernetHYD @ACTFibernet My new connection issue is lasting since 6th Dec. Neither sales person(Krishna- mob: 7032962990) nor customer care are responding. Escalation are not getting handled by anyone. Please look into issue. Looks like it was a mistake opting for ACT.

@ACTFibernet Totally annoyed with the customer support team, they just raise the SR don’t understand the situation and they can not do anything at their end, they should be given privilege to activate internet. The application sucks, it doesn’t allow you to pay other amount but u have field