ACT Outage in Madhāpur, Rangareddi, Telangana

@ACTFibernet Am still awaiting for your call. Plz let me know if I have to discontinue the subscription so I can move on with a different service provider

@ACTFibernet My issue is unaddressed and I may be forced to escalate the matter to ministry of telecommunication

Dear @ACTFibernet, I have been using your internet service for more than a decade. Now, that I have shifted to a diff location I was informed that the service is unavailable here. Can you confirm if a new Internet connection can be arranged at new location?

Worst Customer Care Service. Paid but service connection still not given. Waiting for long time @ACTFibernet . I strongly recommend not to take ACT internet provider.@consumercourtin . Trobulling after payment .

@ACTFibernet Hi, I haven't received any call. Plz help me if I have to continue with my decision of discontinuing my subscription

@ACTFibernet Dear team I have taken a new connection engineer visited at my place however he told that it will take 5 days as no box to give connection please look into the issue on high priority Dear Customer your prospect Number is 101422504965,

@ACTFibernet I just had conversation with one representative Mr Naveen and asked for delay in installation of service, informed will be get done 2 weeks because it was escalated to higher level. This shows their integrity to customers and their response. He disconnected call.

@ACTFibernet I need help in getting an Act approved router for my existing ACT connection. Hyd. Unable to raise a ticket. If not possible I wish to discontinue. Plz help.

@ACTFibernet Your ACT Fibernet Request SR10142221188312 is expected to be resolved by 7/2/2020 08:00:00 PM (MM/DD/YYYY) T&C apply. Our new Helpline numbers are 919121212121/ 917288999999. You Can track the status of your Service request using the ACT Fibernet app.

@ACTFibernet That's ridiculous tweet until you provide uninterrupted services. But that never tends to happen.

@Tremder @ACTFibernet Hey.!! Bro Aryan I'm having proofs like call recording of coustmer support,like stating there higher authorities are neglecting and few coustmer support candidates are cheating us by stating they are from escalation team too insted of resolving our issues.I'm ready to file case.

@ACTFibernet Ref No SR10141946924801. Raised dispute towards my act bill. And this seems to be closed now, what to know what is the resolution, cant fnd info in app. I may have missed call from act. Would like to know what action was taken.

@ACTFibernet Ref No SR10141946924801. Raised dispute towards my act bill. And this seems to be closed now, what to know what is the resolution, there is not info on the app. I may have missed the call from act. Would like to know what action was taken.

@ACTFibernet My internet is down again it was up only for 2-3 hours please help to fix it looks like your switch is down again

@ACTFibernet Customers are experiencing DADAGIRI of actfibernet. Company has one of the policis is DOMUNHA. There executive will say one thing and will not keep their commitment. Customer has to go as per their sms only. Another financial torture.

@ACTFibernet Respected ACTFibernet support team I'm facing internet issues and it's 6th time in this month tried to reach customer care but no reply through App it says existing ticket available unable to open new ticket please do needful my number 8297053377

@ACTFibernet I have resolved problem by self by going through YouTube, and your support email is not working kindly check it, because I have sent so many email luckily no reply, so overall very bad experience with ACt Fiber.🤯😠

@ACTFibernet @EshwariSunkara It's been almost 10 days no response from your pathetic service centre and the customer person who is handling the case.. the act guy is not answering the calls. Unfortunately we have paid a year payment..we regret of trusting this **** network ! #ACTFibernet

@ACTFibernet I’m really amused here. Such a reputed company and such low levels of customer service. I’ve been complaining about Internet issue and without solving you guys close the case. When I escalated twice, you again closed before even making a call!

@ACTFibernet I went to your zonal office to check if y’all can fix my connection - your office was shut! 😄 And your helpline has not been going through all day. This is day 3 w/o internet. ETA was 48 hours per your prior conversations. @TRAI @MinisterKTR

@ACTFibernet You guys have become a joke! Everyday while working from home, i have internet issues and later blame the router.... Adding to the pain is the fact that there is no platform to speak to any represetative!

Hello @ACTFibernet how must a consumer get in touch with you if both your customer care numbers are not available?

Hey @ACTFibernet your customer care numbers are not reachable. Both of them basically say that this subscriber can't be reached. Your app/website chat create tickets and close them and there is no follow up. You do realise a lot of your customers are #WFH will continue doing so

Dear @ACTFibernet call me ASAP.. wanna go for disconnection . Take this as disconnection request. @reliancejio @Airtel_Presence do u have fibernet service?

@ACTFibernet I have recently taken a new connection and it's been 4 days since my payment no reply from act and if I call customer care it never connect once in my life such a stupid network and management of your services . I don't have any clue when my connection will be fixed

@ACTFibernet Please fix my internet connectivity issue its blocking me from doing my office work ticket no: #SR10442399724532 Acc no: 104015256985 Address: srinivas nagar, near mypad gate, nellore. This is the second my connectivity is broken in two weeks of span.

Was trying to connect your customer care for past an hour . No response. @ACTFibernet

@ACTFibernet how can your technicians close the tickets without contacting the customer again and again. Such a bad experience with #ACTFibernet. Give me my refund, If the issue is not solved in next 24 hours.

@ACTFibernet Can anyone take actions in installation of my services. It's been 22days and services are still not installed. After promised made by the high level complaints team still it is not done. Is this the service that you gys provide. Regretting on joining ACT.

@airtelindia @airtelindia I really made a bad decision by opting your services the services are still not installed i have my working pending from so many day's @ACTFibernet india are so eager to to get the connection installed at my place all have to do here is just make the--