ACT outages and service status in Tanjore, Tamil Nadu

Problems in the last 24 hours in Tanjore, Tamil Nadu

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Tanjore, Tamil Nadu and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sanjay Debnath (@sanjaydebnath86) reported 9 minutes ago

  @ACTFibernet We r nt getting any hlp 4m ur technicns. Evn thy r nt bothring for cust pain. Hw we will continue office without intrnt access? It is hppning evry couple of days but no permnt solns provided yet. Intead of drgging d issue. Ur technicns r also g8 they r alwys giving new reasns.

• 
  Saran (@charts_TA101) reported 11 minutes ago

  @ACTFibernet Thank you it is resolved, Request you to Make sure there is a way to reach customer support other than chatbot and IVRS loop

• 
  Mohammad suleman (@Mohammadsu19391) reported 14 minutes ago

  @ACTFibernet @PMOIndia @AshwiniVaishnaw Thanks for the response. However, there is a huge demand for reliable internet like ACT in our locality (Hawas Ji ka Rasta, 302002). Many residents are unhappy with the current options and want to switch. Please flag this to your network expansion team for feasibility."

• 
  Zeeshan Ali Baig (@L1arXDcsgo) reported 15 minutes ago

  @ACTFibernet Pardon my impatience. Please just do not post your script snippets. Please help me with what the specific resolution is going on, you can atleast do that for your delays instead of posting a pre written snippet, contact the field guys and let me know!!

• 
  MR KAATS (@mr_kaats) reported 15 minutes ago

  The audacity of your representative to call and ask if they can keep a junction box at my premises while I'm trying to surrender the connection because you haven't restored my service for 3 days. Priorities couldn't be more misplaced. @ACTFibernet

• 
  Venkata Lingeswara Naidu Gundasu (@VenkatGundasu98) reported 21 minutes ago

  Dear @ACTFibernet , It has been about 24 hrs since I lodged in my complaint for internet issue and it has not been resolved yet. We working people are mostly relied on internet and is this is the service that you are giving us ???

• 
  Krish 'Jack-Daniels' Banerjee (@Krishne34975677) reported 24 minutes ago

  @ACTFibernet Kindly escalate to your leadership. There is no call back from technician at all. I dont even know if he is working on the issue.

• 
  Dheeraj (@dheeraj_aluju) reported 27 minutes ago

  @ACTFibernet It’s been 15 days since my router was collected, and there’s still no refund. First I was told ₹3,100, now it’s ₹2,500, and no one even knows where it’s being processed. Why should customers chase you repeatedly? Fix your broken process and make refunds smooth

• 
  Amalendu Pandit (@AmalenduPandit) reported 29 minutes ago

  @ACTFibernet I also requested a callback from the engineer almost 1000 times, but no calls came. When do I expect a resolution?

• 
  Amalendu Pandit (@AmalenduPandit) reported 30 minutes ago

  @ACTFibernet The internet is down for 3 days and you don’t seem to care. Every time I call customer care for SR10181212473534, they come with the 9pm resolution time, which is absolutely a **** excuse. And the day keeps on increasing. This is how you provide customer care?