ACT Outage in Srīperumbūdūr, Kancheepuram, State of Tamil Nādu

Worst customer service I have seen so far.. Multiple follow ups, mails, raising tickets through calls. But no solution. @ACTFibernet

@ACTFibernet worst service I ever seen. Made an complaint for internet not working yesterday(SR10357149945792) Still it was not resolved. No Engineer assigned for technical assistance & every time by customer care asking me 2 hrs time. After that also it was not resolved.

@ACTFibernet @ACTFibernet weather this your service provide with your customers? Not responding customer problem too from customer. Kindly make an arrangement for change my network

@ACTFibernet I hereby confirm you that I'll change the network if the same not fixed within today & requesting your team to don't give positive hope with customers

@ACTFibernet later they said it will be resolved within 6pm today, after 6pm they asked me 1 hr time, within 7pm we fix. Still they not fixed my issue. Because of your worst service, I can't login for the day & missed my important meeting with my client.

@ACTFibernet Today early morning I raised an complaint that my Act broadband was not working (SR10357149945792) After that I didn't received any call on this action. I personally made an entry with your customer care 3-4 time today at starting they said like they are working on.

@ACTFibernet finding issue only with Cisco webex meeting audio or video, even though only laptop connected to internet. Sometimes I unable hear them and some time others are unable to hear me. Channel setting already done as guided by your agent.

@ACTFibernet SR10338180575757 : issue not resolved, same disconnection repeatedly happening everyday randomly. As of I observed while using zoom, jio cinema, WhatsApp, YouTube, zee5, Amazon Prime, Cisco webex.

@ACTFibernet participants finding difficulty to listen my voice over Cisco WebEx even I'm seating next to router. Kindly check this issue.

@ACTFibernet oh man! you keep on telling the same thing everytime, time to fix the problem. my id 103349448626, c'mon

@ACTFibernet No response from Chennai customer care , It’s always queue 1 but never answered , Need to enquire about Act TV new connections

@ACTFibernet pathetic customer service, even after multiple complaints without resolving the issue everytime close the ticket has issue resolved. Be aware before taking up new connections @TRAI @Airtel_Presence @airtelindia

@ACTFibernet worst customer care i am yet to receive a router for which I paid last month! Five calls later (of which twice i was promised callback un an hour) still my case is unresolved 😑 @thebharatseva

@ACTFibernet had very worst experience in getting new connection. One who urge for @ACTFibernet connections don't pay amount upfront.

@ACTFibernet I want to shift my connection in same city but I am unable to place the request. There is no way to communicate with customer care except your bot service I tried calling the given number on site but they are also the same. My Acciunt ID is : 101009129574

I take new connection 2 days back but today my net is not working and cc number is not working so kindly help me quickly I am doing work from home.. @ACTFibernet

@ACTFibernet Internet and the app for ACT isn’t working. How do we raise a complaint?

Please sort this disconnections issue I'm facing every single day atleast 10 times @ACTFibernet @ACTFibernetHYD

@ACTFibernet Hi.. this is how we do it? We close the ticket without resolution? Can someone get in touch - a/c ID 110441889429.

@ACTFibernet Last week raised a complain regarding slow speed and the person called and person called and said I need the router for better and he asked to purchase router in act app he said it's available and I have done it but last 5 days I am waiting for deliveriy and

@ACTFibernet nah man your service truly sucks i swear, this isn't the first time. we've been facing network issues since 5 months, connectivity is being regularly disturbed for like 20 times a day. we didn't sign up for this ****. resolve the issue asap :)

@ACTFibernet Still waiting for a response.. none is bothered about customers issue is it

@ACTFibernet Worst company, I am planning to disconnect my connection by Friday. Never go for AcT net

@ACTFibernet I have recently taken ACT Net. The sales person told me that they resolve issue within a day. Looking at the confidence I took the connection. Now it has been 10 days but my complain is still pending. I called customer care support 5 times but they are tell me 2 wait