ACT Outage in Āvadi, Kancheepuram, State of Tamil Nādu

Worst customer service.. please go for Hathway or Jio. ACT is very poor in all aspects nowadays. Not only now even before I heard the service was poor. Had no other option and made a mistake subscribing to @ACTFibernet Hope @HathwayBrdband expands its feasibility to Perambur.

@ACTFibernet oh man! you keep on telling the same thing everytime, time to fix the problem. my id 103349448626, c'mon

@ACTFibernet 4th day issue exist same

@ACTFibernet issue with plan customer care not giving proper response. #actcheat

@ACTFibernet inspite of making the payment well before due date, the internet services still gets suspended! Really #bad service and customer care #toleranceLimit

@ACTFibernet I am having an issue that is not available on your app. Please reach out

@ACTFibernet every month atleast once or twice internet is getting disconnected technician resolves the issue happens again next month. From October till now it has happened continously. No respite for this issue. 103016711170. I want the issue resolved at earliest.

@harish2you @ACTFibernet @ACTFibernetHYD Rip @ACTFibernet I have been living with slow internet for months. Though they have tat for every issue reported, most of them were temp fix for me!

@ACTFibernet Worst in network connection, just advertisement only not worth for that

@ACTFibernet Stream TV 4K booted up and I was setting up. It rebooted on its own saying an Android update is installing. Now it just displays the ACT logo and then falls into a reboot loop. Customer service is not picking up. No reset switch to be found.

@ACTFibernet my Internet not working for past 3 days. Complaint raised already. Acc no 103687954159. Please solve this immediately.

@ACTFibernet provides one of the worst services to their customers, it's been 12 hrs since I had raised my complaint for internet connection failure still i have not recieve any calls regarding that. This is one of the worst services ever had.

@dinakaran @ACTFibernet For me there's no internet service, now approaching 72 hours! I thought some new entrant has poached all ACT staff!

Now marking 60 hours without @ACTFibernet service, and no word from them on what the problem is!

@ACTFibernet I have replied to you, internet down even 24 hours later.

@ACTFibernet This is very bad, I still don't have a resolution for the outage...I will wait a couple of days and move on to another service provider. The general feedback on your service is poor, wonder if you have given up due to competition from @JioCare #JioGigaFiber

Hello @ACTFibernet here is my account number : 103106735265,I paid for your STREAM TV 4K on 16th of August,Till now I didn’t receive the product.I called your so called customer care more than 10times and i got a response saying wait for another two days. Pathetic service

@HathwayBrdband Lol, I am not your customer...I am sure you cannot fix my connectivity issues with my @ACTFibernet

@ACTFibernet A quick reply will really make customer happy. #Fail

@ACTFibernet No response from Chennai customer care , It’s always queue 1 but never answered , Need to enquire about Act TV new connections

@ACTFibernet pathetic customer service, even after multiple complaints without resolving the issue everytime close the ticket has issue resolved. Be aware before taking up new connections @TRAI @Airtel_Presence @airtelindia

New customer for @ACTFibernet unprofessional my new router request not been solved 22nd I paid amount made a ticket customer care representative said maximum 7 days it not installed yet no response from sales team, technical team, nodal office.Worst experience we're should I ask

@ACTFibernet The Worst customer care. If they can't answer properly, they disconnected our call. Happened three times today. Time to move on!

Worst service by @ACTFibernet in Virugambakkam area! interference cont. For past two weeks! #ACTFibernet

@ACTFibernet Unable to reach your customer service, continuously busy. My ACT fibernet is down. THOMAS SHAJI MATHEWS MOBILE 9600167897

@ACTFibernet Hi my ACT Fibernet Ticket no:SR1036359399322 has been registered on 14/May for relocation of my ACT 2 my new address. Still I didn't get a proper response from your side & I have never faced this kind of service from ACT.kindly work on my issue ASAP City:Chennai,TN

I donno why @ACTFibernet is becoming so worst these days. No customer support, bad signals, no proper maintenance. Worst experience with act. Can anybody please suggest good internet service provider in Valasaravakkam Chennai

@ACTFibernet worst customer care i am yet to receive a router for which I paid last month! Five calls later (of which twice i was promised callback un an hour) still my case is unresolved 😑 @thebharatseva

@ACTFibernet again the internet is down for 12 hours now ... Happening again in a span of less than two weeks. Pathetic.

@ACTFibernet had very worst experience in getting new connection. One who urge for @ACTFibernet connections don't pay amount upfront.

@ACTFibernet Wrong billing issue for this month. Unable to reach your support team. Pl resolve. Krishnan 98407 95853

@ACTFibernetHYD @ACTFibernet What is the use of taging if you guys don't even bother to reply back or even check what is the problem. Pathetic service.

@ACTFibernet I am not interested to use the internet with 14Mbps speed after paying so much money. Thank you so much. After paying 8k for the internet we have never used with the proper speed every month we have to call to customer care for speed issue and finally after these many tries(1/3)

@ACTFibernet Off the 2 connections I have, problem solved with 1 connection. The other one is still pending

@ACTFibernet internet is down from today location near saligramam

@ACTFibernet One month since new connection and 5th time ACT fiber net is down. Had very high hopes about ACT services which is dwindling. Why is it happening and will the authorities take action for frequent disruptions. So many promises were made when connection was given.

@ACTFibernet don’t have Internet for 2days now. Worst Ccare with false promises. Moving to Hathaway along with 20 other ACT customers in my area. Good bye shit!

@Ahmedshabbir20 @ACTFibernet Horrible customer service ..

@ACTFibernet I ve registered first compliment oct16 and it has cosled without solution. 2nd compliment Oct 25 - SR103695806997 but still not yet resolved and no response from cc service. Please do the needful action at the earliest. #actfibernet #CustomerService

Act is the worst connection i have ever seen. I complained a problem and they didn't mind about it for more than ten days. Later after shouting at them it got rectified. And now again the network issues. If a complain they handoverr a bill with extra charges.pathetic @ACTFibernet

@ACTFibernet Service is really poor. My connection is down for more than 36 hours. No action was taken yet. I am chasing them like anything but issue still persist. I had very bad experience in the past and it continues to be. No improvement in the service at all.

Hey @ACTFibernet please send a guy to dig a hole so I could bury my router and your connection in that hole. There doesn't seem to be a valid reason for having the connection that doesn't work.

@ACTFibernet my internet s down for 5 days ! I registered complaint already but still they didn't do anything. You guys if we didn't pay bill soon suspending our ac but now will you reduce d bill amount ?

@ACTFibernet Apart from your poor service , your customer care fails big time ! Very rude and unprofessional response by your executive!! Made me to discontinued your service

@ACTFibernet any update on this? It's not working throughout since last evening.

@ACTFibernet is there any outage in #Velachery?

@ACTFibernet Thanks, Almost for a week i dint have internet still people are figuring out what to do about it. Customer service at world class.. Please shut the shop and do something else

@ACTFibernet Two days continues follow up..still technical issue..no solution from your network..!! #jio I am waiting to change my network to #jio

@ACTFibernet successfully without internet for 5 days and this ACT tech support or the Nodal office Mr Arul doesn't know when it can fix the issue. Its high time ACT shut and leave the business #ACTfibernet @suhelseth

@ACTFibernet successfully without internet for the 3rd day in Chennai mogapair none of ACT team knows the exact date on which this issue will be fixed

@ACTFibernet @SharoonJ8 Even the app is not working fine and can even open to open that I need wifi the network is not at all resolved how can I open that and this

@ACTFibernet Did not want to say this but you are really pissing us off now...I can raise a legal complaint as I am working on stuff from home which requires urgent attentional in the medical fraternity.

@ACTFibernet It has been more than 7 Days, we have not received a login nor any followup for a new request. # Account ID is 102376962301. Could you please confirm the Payment and followup ASAP. This is getting really frustrating.😡

@ACTFibernet Thankful for all persons and support people who work hard despite the virus attacks.

@rockzaashish @ACTFibernet @TRAI Same here. The sales person of ACT promised me connection within 3 days, then they are not picking up the calls after collecting the payment. It's been 11 days since I paid them and I'm still waiting. Terrible customer service!

Cont.. @ACTFibernet They keep on calling me for payment and after payment no one is responding to our call. Once or twice they have responded and they are very rude to us. I hope you i can get help from here. Enquiry ID :101375902815

@ACTFibernet Been a week since I lodged a complaint. Ticket - SR10237770737452. Considering the fact that most of your customers are in a WFH situation, expected a faster solution!

@ACTFibernet guys my internet is not working since Wednesday and no responses from the customer care either, tkt was raised but no use [ SR10237861897752] . Can't stress how much important it is to stay connected for work, already 3 days have passed by. Need immediate resolution

@ACTFibernet Same problem. I have raised so many complaints via multiple forums/channels. It is falling on deaf ears. People are definitely happy if they get extra GBs, but at the same time customers get frustrated when the work is not getting done as for the money paid.

@ACTFibernet Thanks for the support.. Got worried since there was no response from customer care. U folks managed the situation nicely.. kudos. Keep it up.. Would only request to reverse those 5 days charges.. Thanks team ACT.