ACT Outage Report in Saint Thomas Mount, Kancheepuram, Tamil Nadu

Problems in the last 24 hours in Saint Thomas Mount, Tamil Nadu

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Saint Thomas Mount, Tamil Nadu and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (25%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)

Live Outage Map Near Saint Thomas Mount, Tamil Nadu

The most recent ACT outage reports came from the following cities: Chennai.

City	Problem Type	Report Time
Chennai	Internet	15 hours ago
Chennai	Internet	5 days ago
Chennai	Internet	13 days ago
Chennai	Internet	14 days ago
Chennai	Wi-fi	18 days ago
Chennai	Wi-fi	20 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports Near Saint Thomas Mount, Tamil Nadu

Latest outage, problems and issue reports in Saint Thomas Mount and nearby locations:

• 
  Pragya Malaviya (@virtuepragya) reported 5 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet how does one get to talk to someone who can actually help? Need help for Chennai please. The internet is darn slow and interrupts every ten minutes, difficult to work at all. #CustomerService exists?

• 
  Ashok Rajkumar (@ashokraja987) reported 10 minutes ago from Sholinganallur, Tamil Nadu

  @ACTFibernet A/c No: 103016439756. We are using ACT Fibre for the past 5 to 6 years. Due to some personal issues we are not able to make the payment on due date this month. We are promptly paid every month on 1st or 2nd. We request your customer care to extend the time extension

• 
  Srireng David (@srireng) reported 13 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet The router signal throw is extremely poor and unable to connect devices to the network.. Please raise a complaint and have someone look up

• 
  Jeno (@Jeno_krish) reported 15 minutes ago from Saidapet, Tamil Nadu

  Internet not working for past 4 days, no proper communication on the resolution ETA, one of the most rude customer care executives that I have come across @ACTFibernet

• 
  Felix John - Bicycle Mayor of Chennai (@fmrock) reported 16 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet how do I reach your customer care?! It seems you've made yourself invisible!!!

• 
  Manikandan (@manik_1991) reported 17 minutes ago from Sholinganallur, Tamil Nadu

  @ACTFibernet Deeply disappointed with the service. I have mentioned i have urgent works, still there is no escalation of the complaint. I have been using ACT from 2015 and this is not gud at all. Just some days back I paid for a 6 months renewal bill.

• 
  Tehillah Jacob (Tehi) (@tehijacob) reported 17 minutes ago from Sholinganallur, Tamil Nadu

  @ACTFibernet It's day 3, and there's no response from customer care and the issue is still the same - affecting my WFH. 😧

• 
  R U Srinivas (@rusrinivas) reported 23 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet you've been telling me via DM that someone will fix my issue. No one has for 10 days now. You have a std reply: This is not the usual experience. But my experience is real. Can you get your 'ACT' together and have someone trfr my home wifi. You already took my money.

• 
  Chamandeep Singh Kapoor (@NanakFarms) reported 32 minutes ago from Sholinganallur, Tamil Nadu

  @ACTFibernet your internet is not working from last 3 days and you guys keep closing my complaints from last 2 days but no resolution. Ur customer care is not helpful at all and your agent never came to check and just closed my complaints again ?? Doesn't help a bit ...

• 
  Tehillah Jacob (Tehi) (@tehijacob) reported 33 minutes ago from Sholinganallur, Tamil Nadu

  @ACTFibernet Dear team, how long will it take to fix the Internet connection? #Chennai #ACTfibernet

• 
  Cinema Karthikeyan (@karthikrubilux) reported 34 minutes ago from Sembiyam, Tamil Nadu

  @DirSPShakthivel @ACTFibernet Bro better change the connection act service is too bad...not like before that is starting period.go for cherrinet or jio

• 
  Aadhav Kannadhasan (@aadhavkk) reported 38 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet Hello ACT thank you for taking 7 months billing in advance and also taking away my connection ! Pls do correct your service and other hiccups asap else no one is going to waste their time continuing with your connection ! #ACTFiberFails

• 
  Rajasekar (@sekartweets) reported 42 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet hi Internet is not working here can you pl check

• 
  Deepak Raghuraman (@creativedeepak) reported 42 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet @DoT_India Yet another rain, no internet since yesterday evening! ACT is getting worse day by day. Every single rain we face internet issue. #DOT kindly intervene and help us with permanent solution.

• 
  Kamal Rizani (@kamalrizani) reported 48 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet Call recieved from customer support query explained and asked details waiting for complete solution

• 
  Deepak Raghuraman (@creativedeepak) reported 49 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet Complaint no. SR10365726615334 Internet not working since today morning. Kindly resolve it at the earliest.

• 
  Ashok Rajkumar (@ashokraja987) reported 52 minutes ago from Sholinganallur, Tamil Nadu

  @ACTFibernet Your Team had called me and informed that time extension was provided till month end. But suddenly now service disconnected. Kindly reconnect the line and confirm.

• 
  Tehillah Jacob (Tehi) (@tehijacob) reported 53 minutes ago from Sholinganallur, Tamil Nadu

  The Internet is not back yet 😒 @ACTFibernet Also, I didn't get any call from customer care. Please help 🙏🙏

• 
  Ashok Rajkumar (@ashokraja987) reported 54 minutes ago from Sholinganallur, Tamil Nadu

  @ACTFibernet Dear Act, Your team has given extension till 25th November 2022, but due to some medical issues i am unable to remit the payment. I request you to kindly extend the due date till next week. I assure that the payment will be made before the said date.

• 
  Deepak Raghuraman (@creativedeepak) reported 58 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet Lol. As mentioned, ETR given tomorrow's date for today's complaint: Your ticket SR10366071208144 is tentatively expected to be resolved by 11-Oct (DD/MM) between 09:00 to 13:00. Team ACT @DoT_India pls take necessary action!

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gopi Kanaujia (Ethan)🇮🇳 (@Gopikanaujia) reported 6 minutes ago

  @Aayushi19471528 @ACTFibernet Well their service is pathetic

• 
  Vishal Alladi (@AlladiVishal) reported 6 minutes ago

  @ACTFibernet @ACTFibernetHYD @ActfiberC: the tech team in my area has been unresponsive and irresponsible for providing any services. I have been facing issues with connectivity since past 5 days and I have called customer care multiple times. No luck except for false promises.

• 
  Husna Nurain (@HusnaNurain16) reported 6 minutes ago

  @ACTFibernet You guys service is absolutely rubbish. My internet connection isn’t working for 4 days now and you guys don’t even care to have this resolved. It’s a shame to call yourself leading ISP. I have been contacting the customer support and and it’s a Horrendous service.

• 
  Raja R (@raja1988raja) reported 8 minutes ago

  @ACTFibernet , Really thank you for giving seamless network in the pandemic situation. Since today evening my network is down. Could you please check. I even called the representative assigned to me but it is of no use. He did not picked the call.

• 
  Jawwad hussain (@jawwadhussain67) reported 16 minutes ago

  @ACTFibernet from the help of this worst service I have lost my project I have paid them already for the connection but they can’t give me their service and this is 6th day I have applied for refund even they are not refunding very poor service.

• 
  Ankur Koul (@Ankur__Koul) reported 21 minutes ago

  @ACTFibernet - Shared the rgstered Mob Num in pvt msg. Also I have spoken to 4-5 different agents frm mng each 1 saying it will be rectified by 8. At 8 they are saying mng 11. No manager/SM to speak to about the issue or no call back arranged. One person kept me on hold fr 30 min

• 
  M S (@MANISHs19284130) reported 24 minutes ago

  @ACTFibernet @ACTFibernet AGAIN BULLSHIT YOU HAVE DISCONNECTED MY CONNECTION HOWEVER YESTERDAY CUSTOMER SERVICE TOLD ME, CONNECTION WILL NOT DISCONNECTED UNTILL ISSUE NOT RESOLVED. NO CALL RE SO FAR.

• 
  Jestino Shaji Sam (@JestinoSSam) reported 25 minutes ago

  @ACTFibernet It’s been more than 48 hours post raising ticket (SR11756836641142)for no internet. Since then there has been no action on this, called customer care multiple times but no action yet. Request you to kindly cancel my connection and refund for such a bad QoS.

• 
  Binidh Gupta (@binidh) reported 25 minutes ago

  @ACTFibernet Day 13... Even after following up on daily basis ... It as taken 13 days for partial resolution of the issue ... @ACTFibernet

• 
  Amit pandey (@AmithpandeyP) reported 26 minutes ago

  @ACTFibernet Don't you have work ethics and proper rules atleast .what the hell your team is looking into. Not even a single call received and not a update either. My work was dependent on online but due to almost 50% of revenue ,I lost . Worst experience. Please don't with it.