ACT Outage Report in Saint Thomas Mount, Kancheepuram, Tamil Nadu

Problems in the last 24 hours in Saint Thomas Mount, Tamil Nadu

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Saint Thomas Mount, Tamil Nadu and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (25%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)

Live Outage Map Near Saint Thomas Mount, Tamil Nadu

The most recent ACT outage reports came from the following cities: Chennai.

City	Problem Type	Report Time
Chennai	Internet	6 hours ago
Chennai	Internet	5 days ago
Chennai	Internet	12 days ago
Chennai	Internet	13 days ago
Chennai	Wi-fi	17 days ago
Chennai	Wi-fi	19 days ago

Community Discussion

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ACT Issues Reports Near Saint Thomas Mount, Tamil Nadu

Latest outage, problems and issue reports in Saint Thomas Mount and nearby locations:

• 
  Triplicane Prabhu (@Triplicaneprabu) reported 4 minutes ago from Chennai, Tamil Nadu

  Hello @ACTFibernet ... We requested for your services 2 weeks back & paid the charges (1, 944/-) upfront on Feb 8.. At the time of installation, the service was denied due to feasibility issue.. No worries.. We opted for @HathwayBrdband. Now all we need is d money we paid (1/2)

• 
  Aadhav Kannadhasan (@aadhavkk) reported 7 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet Hello ACT thank you for taking 7 months billing in advance and also taking away my connection ! Pls do correct your service and other hiccups asap else no one is going to waste their time continuing with your connection ! #ACTFiberFails

• 
  Pragya Malaviya (@virtuepragya) reported 8 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet how does one get to talk to someone who can actually help? Need help for Chennai please. The internet is darn slow and interrupts every ten minutes, difficult to work at all. #CustomerService exists?

• 
  Karthik Ganesan (@karthik1406) reported 9 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet You are really poor in handling customer requests and complaints. I can't even speak to anyone other than the customer service executive who has the robotic answers but no one resolves issues.

• 
  Aravind Thiyagarajan (@AravindThiyaga4) reported 10 minutes ago from Saidapet, Tamil Nadu

  @ACTFibernet Chennai. Connection goes off even after paying regularly in given time. I think ACT has leveled down their customers. ACT failed to improvise there respective fellow employees to kindly response back towards customers.Worst Broadband Network.😡

• 
  P V Natarajan (@pvnatarajan) reported 11 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet I am your customer from 2011/12,the time you connected my area. It's 10 years now.The old router is not effective.Can u oblige by giving a new router.I am continuing with you despite other better offers. I don't believe in hopping.Also satisfied with u r service.

• 
  Kamal Rizani (@kamalrizani) reported 19 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet Call recieved from customer support query explained and asked details waiting for complete solution

• 
  gopi krishna (@GopiStm) reported 20 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet the worst service Provider. SR10363711482954 this ticket was raised 18 hours ago no action taken. Disastrous service again and again.

• 
  Cinema Karthikeyan (@karthikrubilux) reported 33 minutes ago from Sembiyam, Tamil Nadu

  @DirSPShakthivel @ACTFibernet Bro better change the connection act service is too bad...not like before that is starting period.go for cherrinet or jio

• 
  Tehillah Jacob (Tehi) (@tehijacob) reported 33 minutes ago from Sholinganallur, Tamil Nadu

  The Internet is not back yet 😒 @ACTFibernet Also, I didn't get any call from customer care. Please help 🙏🙏

• 
  Felix John - Bicycle Mayor of Chennai (@fmrock) reported 34 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet how do I reach your customer care?! It seems you've made yourself invisible!!!

• 
  Ashok Rajkumar (@ashokraja987) reported 39 minutes ago from Sholinganallur, Tamil Nadu

  @ACTFibernet A/c No: 103016439756. We are using ACT Fibre for the past 5 to 6 years. Due to some personal issues we are not able to make the payment on due date this month. We are promptly paid every month on 1st or 2nd. We request your customer care to extend the time extension

• 
  Deepak Raghuraman (@creativedeepak) reported 43 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet Complaint no. SR10365726615334 Internet not working since today morning. Kindly resolve it at the earliest.

• 
  Ashok Rajkumar (@ashokraja987) reported 47 minutes ago from Sholinganallur, Tamil Nadu

  @ACTFibernet Your Team had called me and informed that time extension was provided till month end. But suddenly now service disconnected. Kindly reconnect the line and confirm.

• 
  R U Srinivas (@rusrinivas) reported 50 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet you've been telling me via DM that someone will fix my issue. No one has for 10 days now. You have a std reply: This is not the usual experience. But my experience is real. Can you get your 'ACT' together and have someone trfr my home wifi. You already took my money.

• 
  Tehillah Jacob (Tehi) (@tehijacob) reported 50 minutes ago from Sholinganallur, Tamil Nadu

  @ACTFibernet Dear team, how long will it take to fix the Internet connection? #Chennai #ACTfibernet

• 
  Tehillah Jacob (Tehi) (@tehijacob) reported 57 minutes ago from Sholinganallur, Tamil Nadu

  @ACTFibernet It's day 3, and there's no response from customer care and the issue is still the same - affecting my WFH. 😧

• 
  Rajasekar (@sekartweets) reported 57 minutes ago from Chennai, Tamil Nadu

  @ACTFibernet hi Internet is not working here can you pl check

• 
  Jeno (@Jeno_krish) reported 59 minutes ago from Saidapet, Tamil Nadu

  Internet not working for past 4 days, no proper communication on the resolution ETA, one of the most rude customer care executives that I have come across @ACTFibernet

• 
  Manikandan (@manik_1991) reported 59 minutes ago from Sholinganallur, Tamil Nadu

  @ACTFibernet Deeply disappointed with the service. I have mentioned i have urgent works, still there is no escalation of the complaint. I have been using ACT from 2015 and this is not gud at all. Just some days back I paid for a 6 months renewal bill.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mukund Iyer (@mukundiyer1995) reported 3 minutes ago

  @ACTFibernet Recently, I installed ACT junction box. Within a month, the neutral part of MCB burnt instead of the circuit breaker tripping. Now, I have to replace MCB due to your faulty equipment. What kind of service is this?

• 
  M RAVI (@MRAVI11470551) reported 6 minutes ago

  @ACTFibernet i recently took ACT fiber net in Vijayawada from the date of activation every day I'm getting frequent disconnection issue almost I have raised 5 complaints I never seen sach a worst network in the world,i totally disappointed,i never recommend to anyone 105598778714

• 
  Amith Dubey Official 🇮🇳 (@amij24) reported 7 minutes ago

  @ACTFibernet Shame on you #Actfiber. You people are cheating the customer. Service request raised but was not rectified. For 100MBPS package you people are providing just 15.7 MBPS speed since many months. Plz fix the issue at the earliest 101012661548. @DoT_India plz take action

• 
  Shrikanth L Gajula (@l_gajula) reported 7 minutes ago

  @ACTFibernet Thank you for resolving! feedback I have is please train your customer CARE agents or at the minimum please interview them before hiring. Charan was horribly rude. I thought the support was 24/7 but Charan informed that technical issues are resolved only during the business hours

• 
  vasireddyyeshwanth (@vasireddyyeshwa) reported 8 minutes ago

  @ACTFibernet @ACTFibernet what is your services no signal no internet

• 
  Prashanth Reddy Cher (@prashanthcreddy) reported 8 minutes ago

  @venkatkp @ACTFibernet When ever I raise SR, technicians comeup with fake promises and close the tickets. There won't be permanent resolution. I just now reopened the ticket which was closed yesterday.

• 
  Hrutwik H (@HrutwikH) reported 12 minutes ago

  @ACTFibernet @ACTFibernet where is your team Your costumer care is also not responding. I regret my decision of taking @ACTFibernet connection, worst service ever.

• 
  Harish Shankar .S (@harish2you) reported 12 minutes ago

  Dear @ACTFibernetHYD @ACTFibernet It’s becoming a joke as I tweet every time and yet the problem remaining the same … it’s been more than 24 hours I have given my complaint and no one responded from your side …may I know what’s happening??

• 
  thuluchuri rajesh (@thuluchuri) reported 18 minutes ago

  @harish2you @ACTFibernetHYD @ACTFibernet Net work slow Naa anna

• 
  Backlisted_Heartstoler (@BacklistedH) reported 19 minutes ago

  @ACTFibernet Any update on this issue?