ACT Outage Report in Saint Thomas Mount, Kancheepuram, State of Tamil Nādu
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours in Saint Thomas Mount, State of Tamil Nādu
The chart below shows the number of ACT reports we have received in the last 24 hours from users in Saint Thomas Mount and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (72%)
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Wi-fi (18%)
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Total Blackout (7%)
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E-mail (3%)
Live Outage Map Near Saint Thomas Mount, Kancheepuram, State of Tamil Nādu
The most recent ACT outage reports came from the following cities: Chennai and Vengavasal.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Wi-fi | |
| Chennai |
Internet | |
| Chennai |
Internet | |
| Chennai |
Internet | |
| Chennai |
Internet | |
| Chennai |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports Near Saint Thomas Mount, State of Tamil Nādu
Latest outage, problems and issue reports in Saint Thomas Mount and nearby locations:
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Ravi
(@Saravanan_Ravii) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet got call from customer care.. two days back offer available for like they said. Today no offer for. It's ended.🤦🤦 I hope they are cheating us. #Cheaters #fraud
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Balaji RD
(@qwikyss) reported
from
Sholinganallur, State of Tamil Nādu
@kaapiccino @Truecaller @ACTFibernet There is only a provision to raise complaint on internet disconnection. My issue is about billing. But I couldn't reach out to their customer care. The nos. are not working. App has only faqs, no option to register complaint on billing.
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Balaji RD
(@qwikyss) reported
from
Sholinganallur, State of Tamil Nādu
@kaapiccino @Truecaller @ACTFibernet I have been trying to talk to the customer support of ACT for the past 2 months. But in vain. Is there a no. we can reach out to ACT? For exisiting customers. They don't pick up calls.
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Sriganesh Raman
(@sriganeshr) reported
from
Chennai, State of Tamil Nādu
@varunkrish Is @Airtel_Presence good? I've @ACTFibernet. Speed is good but every five minutes the connection disconnects for free seconds or minutes and then comes back. While Netflix and all ok, the problem comes when doing video conferencing
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Ravi
(@Saravanan_Ravii) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet trying to change plan in the month of mid. But you said can't do that. And for 10 days we used only 100gb out of 1500gb. But you billed us half of the total bill. Very worst process and services.
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Aditya Narayan ❁
(@CRAdityaNarayan) reported
from
Chennai, State of Tamil Nādu
@ursprattlingly @narayananh @ACTFibernet Typical behaviour of these South Indian service personnel. Don't want to be proven wrong. Huge egos. Even Airtel people are like that.
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Aadhav Kannadhasan
(@aadhavkk) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet One of the worst servers with heavy pricing ! Been registering complaints for a the last 1 month about the connectivity issues and no internet problems.. it has not been resolved ! Paid for 6 months and i’am stuck now ! #ActFiberNet be like 🤯
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majid
(@kaapiccino) reported
from
Chennai, State of Tamil Nādu
adai @Truecaller chumma you're categorising @ACTFibernet calls under SPAM and cutting calls, unable to talk to them after registering complaint as my internet not working! please understand the delicate situation! #Truecaller
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Naren K C
(@Naren_K_C) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet Oct 7 same issue - kept restarting my router & after 4 hours only when I called the technical person, he said that the Junction Box power was turned off by the other user. Am I paying for the Internet only to use on alternative days ?
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Aditya Narayan ❁
(@CRAdityaNarayan) reported
from
Chennai, State of Tamil Nādu
@narayananh @ursprattlingly @ACTFibernet They are a different breed altogether. Internet is good. Service is third rate and dishonest. Call for more details.
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Naren K C
(@Naren_K_C) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet Technical Person doesn't even bother to do any kind of checks or troubleshooting Nandha Kumar +917358798626 Madhesh +919384663132 This is not the first time in this month The above people are not evening responding back to customer even after fixing the issue
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marketsfan
(@vm285) reported
from
Chennai, State of Tamil Nādu
@Airtel_Presence any reason why you should be charging me for the days your network is down? @reliancejio @ACTFibernet which of you guys can provide me with Wi-Fi connection immediately or asap
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HaroonRasheed
(@M_HaroonRasheed) reported
from
Chennai, State of Tamil Nādu
@DineshK336699 @ACTFibernet Worst experience with ACT man.. 😌😌 #ACTFibernet #looting thaan 🤔
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Abishek Venkatesh
(@abishek_1997) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet I don't think I'm going to recommend your service to anyone in my circle. There isn't proper response from your area managers. So I'll wait for couple of days, if there isn't any improvement, I'll have to shift to any other service provider. 4/n
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Aditya Narayan ❁
(@CRAdityaNarayan) reported
from
Chennai, State of Tamil Nādu
@narayananh @ACTFibernet Yeah that's why I dumped them. That's because the server box battery is weak. Good luck asking them to change that! I left after one such problem where the neighbour didn't want the box in their house & internet got cut for 17 days straight! Airtel or Jio is better off!
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Sainath S.R
(@sainathsr95) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet pathetic Support, always get,' your call position in queue is more than 30 ' 😡
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piyush
(@piyush32756354) reported
from
Sholinganallur, State of Tamil Nādu
@ACTFibernet what the hell is your customer care service man. Been awaiting for long time but unable to connect ..without our concern how can you take make auto payment ? Hell on your service . Better call us back or face a legal heat ? This is 2nd time happe
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Jenkins NS | Microsoft MVP | MCT
(@jenkinsns) reported
from
Sholinganallur, State of Tamil Nādu
@ACTFibernet No internet from yesterday #actfibernet no response on my support request #Chennai
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Naren K C
(@Naren_K_C) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet No Proper communication between your Customer Care & Technical Team. No Internet - Register a complaint on the App The Technical Person comes & says it's just a server issue & it'll get resolved in 30 minutes since 5pm on Oct 20 & nothing is fixed.
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Senthil Kumar D
(@sdsenthil) reported
from
Sholinganallur, State of Tamil Nādu
@ACTFibernet @ACTFibernet Dear ACT management, I m the loyal customer of ACT Chennai. Now a days ACT customer care service is pathetic. Team leads are closing the ticket without resolving it. My issue is pending more than two weeks now.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Mayur
(@mayur_rt) reported
@ACTFibernet @Jitende46163891 This is not the experience we want you to have. But this is the experience we can afford to give -Stupid @ACT
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Yash01
(@Yash0114) reported
@rite2ace @ACTFibernet routing for mumbai servers from anywhere but maharashtra is pretty bad all together and i believe its more a server problem than the isp
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ayisha patnaik
(@ayishapatnaik) reported
Is this customer success mantra which is only n solely revenue centric but not customer centric at all?? Is this your customer engagement principles?? @ACTFibernet @ACTBangalore
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DevOps Blogger
(@devops_tech) reported
@ACTFibernet I had a call with one of your customer care executive named "E Shashidhar" (Hyderabad) regarding a complaint.. please connect me to the same guy next time as I can't explain the whole issue again and again for 30 mins. Fed up of that. SR10254139344215
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Jitender singh
(@Jitende46163891) reported
@ACTFibernet your Facebook team is not replying, no help from cs what is going on.
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gvpvamsi
(@vamsi1230) reported
@ACTFibernet Shared the details in dm. I hope it will take no longer than this already 2 weeks done. And your customer support is awful no body cares they simply keep my call on hold and disconnect that's it. This is not the way to treat us
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Akhil Menon
(@akhilmenonz1) reported
@ACTFibernet for the second time this month we are facing a down time during peak working hours in bangalore. Really hope you guys fix the connectivity or atleast have a back up set up. Extremely disappointed with the service recently.
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ayisha patnaik
(@ayishapatnaik) reported
Why such difference? Is your customer service so quantified that only services which gives you 3000+ bucks will be entertained and services like reconnection or relocation which costs 500 bucks doesn’t deserve your attention or early action? @ACTFibernet
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siva anil
(@sivaanilalapati) reported
@ACTFibernet , I raised a complaint on March 11, 2021 for permanent disconnection. It’s already been 11 days. Connection is not closed yet. I don’t know how long team will take to close the connection. Here is the Ticket # SR10153589907209. Please look into it.
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Madhan
(@Madhan_999) reported
@ACTFibernetHYD the customer services you are providing are very poor. We need to recommend you for someone of your services but the things happening are not letting me to recommend @ACTFibernet @ACTFibernetHYD to anyone. How many days are required to resolve one single issue?