ACT Outage in Lucknow, Uttar Pradesh

Hey @ACTFibernet do you have any customer care contact? Asking because the network's down and although the SR is created there is no update on it. Surely you understand how WFH folks are dependent on a stable internet. Please look into it

@ACTFibernet unable to check availability at my location please help

@ACTFibernet your Lucknow support is terrible. As a working professional I require uninterrupted internet access. Its been more than 4 hours and there has been no response from the team. @airtelindia Broadband plans please

@ACTFibernet still no resolution!!! Kindly help

@ACTFibernet The technician contacted me and they said that they can't do anything because @ACTFibernet has no bandwidth as there are too many customers...so just to send you an email and tell about the problem Please let me know if I should think of another ISP if it's bit managable

@ACTFibernet I am unable to raise any complain even from the app..kindly help on priority as my work is getting affected.

@ACTFibernet Internet is not working in Lucknow...kindly provide your local contact number. I am working from home at the moment and the work is getting affected.

@ACTFibernet please help with contacting your customer care on priority. There is no internet and I am unable to complain from any source

@ACTFibernet Internet down since couple of hours when called to technical team they heard the concerns and simply disconnected the call ( Mr.Ajaz Khan 90765 88279) please rectify the problem ASAP

@ACTFibernet Internet stopped working and unable to contact your customer care... Please help on priority

@ACTFibernet Internet down Monday morning Please resolve the issue ASAP SR11944718601712

@ACTFibernet Your support is pathetic. Just onstalled it 1 month ago and expeirenced a connection issues. When i called the support they asked me to wait for 24 hours? Seriously, 24 hours to solve 1 issue? You guys are living in the past.

@ACTFibernet Hey #ACTfibernet I paid you guys on 17th for a new connection till now I don't even know what's going on, if this is your service I am sorry but that's beyond poor 👎

@ACTFibernet why I am not getting the option to upgrade my plan to ACT Gold when I see that option on the website ? Also I am unable to contact your customer care for other issues

@ACTFibernet I am trying to call your customer care but both the numbers are unreachable...kindly share the correct number

@ACTFibernet I have been trying to reach your customer care since last 3 days but it says cannot be reached... please help

@ACTFibernet refund my deposit of 1000₹ now as it is been a long time now since my request for permanent disconnection to your customer care, Now I will proceed with consumer affair department.

@ACTFibernet You guys are late, check your customer care call recordings. As a request for permanent request has already been given but no one came to collect the device, Please refund the security deposit ASAP.

@Shan7anu @ACTFibernet @shubhasthana93 I think existing customer's satisfaction is more important than just adding more customers to the list @ACTFibernet

@ACTFibernet I am unable to contact you, I want to temporarily hold my connection for few months. Unable to contact customer & no option available on your application. Please look into this.

@ACTFibernet I want to shift my connection in same city but I am unable to place the request. There is no way to communicate with customer care except your bot service I tried calling the given number on site but they are also the same. My Acciunt ID is : 101009129574

I take new connection 2 days back but today my net is not working and cc number is not working so kindly help me quickly I am doing work from home.. @ACTFibernet

@ACTFibernet Internet and the app for ACT isn’t working. How do we raise a complaint?

Please sort this disconnections issue I'm facing every single day atleast 10 times @ACTFibernet @ACTFibernetHYD

@ACTFibernet Hi.. this is how we do it? We close the ticket without resolution? Can someone get in touch - a/c ID 110441889429.

@ACTFibernet Last week raised a complain regarding slow speed and the person called and person called and said I need the router for better and he asked to purchase router in act app he said it's available and I have done it but last 5 days I am waiting for deliveriy and

@ACTFibernet nah man your service truly sucks i swear, this isn't the first time. we've been facing network issues since 5 months, connectivity is being regularly disturbed for like 20 times a day. we didn't sign up for this ****. resolve the issue asap :)

@ACTFibernet Still waiting for a response.. none is bothered about customers issue is it

@ACTFibernet Worst company, I am planning to disconnect my connection by Friday. Never go for AcT net

@ACTFibernet I have recently taken ACT Net. The sales person told me that they resolve issue within a day. Looking at the confidence I took the connection. Now it has been 10 days but my complain is still pending. I called customer care support 5 times but they are tell me 2 wait