ACT Outage Report in Madipakkam, Kancheepuram, State of Tamil Nādu

@ACTFibernetHYD @ACTFibernet I have broadband account with ACT fiber net (Account No: 103669182990). For last 2 days my broadband connection is not working. Still it's not resolved and when I contacted customer care they shouting on me and keep quarreling with me.

@ACTFibernet Team please respond.still facing issue Your ticket SR10367374715004 is tentatively expected to be resolved by 24-Mar (DD/MM) between 13:00 to 16:00. Team ACT

@ACTFibernet Your customer support is the pits. My internet has been down from last evening. There is no way to talk to you directly. The app only allows a chat. Only a ticket has been raised and generic reply of issue being looked into.

@hotstar_helps I took down my previous reply as app was working because I was connected hotstar with mobile data and changed to wifi while hotstar playing in bg..but once i closed and opened the app it's not working in wifi.@ACTFibernet kindly do something if you can here with this dns settings

@ACTFibernet If you're unable to make promise. Don't promise it. Account No: 103670568824. As I received the news from your rep installation will be done within 1 day. But its not done! As a customer i am not expect this kind of delay.

@ACTFibernet @ACTFibernet team: Kindly provide alternate source of internet to customers till the time you resolve the issue! You can't take things for granted. Either provide alternate source like dongle or Extend 4X days in our validity for each day wasted due to issue from your end!

@Airtel_Presence @Airtel_Presence thx but I was giving a suggestion that you ppl can provide alternate source of internet whenever there is a outage / network issues as an alternative. why should we waste our time because of your inefficiency ! @ACTFibernet this suggestion intended towards you!

@DoT_India Today no rain, nothing! Still no internet since today morning in #virugambakkam . @ACTFibernet competing to be the worst service provider. Complaint raised in morning still not attended. CC: @DoT_India

@ACTFibernet My Act fibernet is down since yesterday. Was promised that it will be rectified by today evening. 8 families are affected due to this. Your ACT Fibernet Ticket no: SR10366651102864 has been registered. Will you please ACT. Thanks

@ashokkumarvenky @ACTFibernet Finally issue is fixed Thanks @ACTFibernet

Extremely disappointed with the service standards of @ACTFibernet , More that 20 days internet not working... No response to complaints. Once a great service provider at Chennai now pathatic ...

@ACTFibernet I have sent you a DM. We've called your customer care number more than 20 times and none know what to do. I'd like to escalate this to the right person. Could you please give us a contact asap?

@ACTFibernet It's been more than 24 hours since my internet has been down. Are you guys going to do anything about it??

@HathwayBrdband I am planning to migrate from @ACTFibernet. I would like to know would your service work on TP Link XZ000-G3 (V2) Gigabit GPON Terminal?

@ACTFibernet Just had a word with customer care who told that they are not responsible and service team was responsible as if they both work for different company. Also unapollogitaccly guided me to disconnect . Am sending my contact details in private

@ACTFibernet it's been 5 days since I lost my internet connection and I have raised a ticket but Act is not acting the way they are supposed to act. I am waiting for the issue to be fixed so that I can renew my subscription which ends tomorrow Ticket: SR10366547987994.

@ACTFibernet Its a minor issue. Don't know why it is taking so long. Actually when they were fixing another connection they disturbed my connection. Total negligence.

@ACTFibernet pls fix the internet connection. I have raised a complaint yesterday evening. Your ticket SR10366572648834 is tentatively expected to be resolved by 13-Dec (DD/MM) between 16:00 to 19:30. Team ACT Pls fix it or ask your team to update when it will be fixed.

@ACTFibernet Been suffering outage from 9-DEC-2022 in chennai. Could you provide an ETA, when would the outage be resolved?

@ACTFibernet my connection has been out from sat early morning. No response for the Ticket no: SR10366544395384. No one has called or provided an update on what is gng on. Abysmal service.

@ACTFibernet do you intend to restore my internet services. Sad to see that you guys won’t work on Sundays to restore an essential service. Down since last afternoon. SR10367443646914

@ACTFibernet never have i ever been so pissed at any company. Your employees are literally making me beg to shift my internet, they be indirectly saying "sorry, i dont pick up calls before 10 am." which is fine, but please pickup call after 10 am.

@ACTFibernet never have i evr been so pissed at any company. I am literally begging your employees to shift net and they be indirectly sayn, "sry, i dont pick up calls b4 10 am". I am sry but i want to discontinue ur services but your employee throws empty words of assurance

@ACTFibernet @ACTBroadbandIn I have taken a new connection in Bangalore Thubaraballi area. It been more than one month i am facing frequently disconnection. The support engineer comes for visit, but the issue still persist. They are unable resolve the issue. So frustrating...

@ACTFibernet 24 hrs on, issue unresolved

@ACTFibernet - you guys are so big cheaters that promising me a call ack for last 6 days but no one called me back. **** service. Internet doesn't works for last 6 days. No proper resolution. Worst company with worst service and people.

@ACTFibernet my internet is down since 1130 yesterday. Your support agent just keeps stalling and not doing anything to resolve

@ACTFibernet By when will you look into matter? Why has the matter not looked at in last several hours? Why same copy paste wordings on all customer tweets showing concern?

@ACTFibernet hi, my internet is not working since yesterday. This is no way of providing service. Already created SR102674480182 But to no avail #actfibernet #internetisdown #poorservice

@ACTFibernet No, cancel my connection @ACTFibernet