ACT Outage Report in Nāvalūr, Kancheepuram, State of Tamil Nādu

@hotstar_helps I took down my previous reply as app was working because I was connected hotstar with mobile data and changed to wifi while hotstar playing in bg..but once i closed and opened the app it's not working in wifi.@ACTFibernet kindly do something if you can here with this dns settings

@ACTFibernet @ACTFibernet team: Kindly provide alternate source of internet to customers till the time you resolve the issue! You can't take things for granted. Either provide alternate source like dongle or Extend 4X days in our validity for each day wasted due to issue from your end!

@Airtel_Presence @Airtel_Presence thx but I was giving a suggestion that you ppl can provide alternate source of internet whenever there is a outage / network issues as an alternative. why should we waste our time because of your inefficiency ! @ACTFibernet this suggestion intended towards you!

@DoT_India Today no rain, nothing! Still no internet since today morning in #virugambakkam . @ACTFibernet competing to be the worst service provider. Complaint raised in morning still not attended. CC: @DoT_India

@ACTFibernet My Act fibernet is down since yesterday. Was promised that it will be rectified by today evening. 8 families are affected due to this. Your ACT Fibernet Ticket no: SR10366651102864 has been registered. Will you please ACT. Thanks

Extremely disappointed with the service standards of @ACTFibernet , More that 20 days internet not working... No response to complaints. Once a great service provider at Chennai now pathatic ...

@ACTFibernet I have sent you a DM. We've called your customer care number more than 20 times and none know what to do. I'd like to escalate this to the right person. Could you please give us a contact asap?

@ACTFibernet It's been more than 24 hours since my internet has been down. Are you guys going to do anything about it??

@HathwayBrdband I am planning to migrate from @ACTFibernet. I would like to know would your service work on TP Link XZ000-G3 (V2) Gigabit GPON Terminal?

@ACTFibernet Just had a word with customer care who told that they are not responsible and service team was responsible as if they both work for different company. Also unapollogitaccly guided me to disconnect . Am sending my contact details in private

@ACTFibernet it's been 5 days since I lost my internet connection and I have raised a ticket but Act is not acting the way they are supposed to act. I am waiting for the issue to be fixed so that I can renew my subscription which ends tomorrow Ticket: SR10366547987994.

@ACTFibernet Its a minor issue. Don't know why it is taking so long. Actually when they were fixing another connection they disturbed my connection. Total negligence.

@ACTFibernet pls fix the internet connection. I have raised a complaint yesterday evening. Your ticket SR10366572648834 is tentatively expected to be resolved by 13-Dec (DD/MM) between 16:00 to 19:30. Team ACT Pls fix it or ask your team to update when it will be fixed.

@ACTFibernet Been suffering outage from 9-DEC-2022 in chennai. Could you provide an ETA, when would the outage be resolved?

@ACTFibernet my connection has been out from sat early morning. No response for the Ticket no: SR10366544395384. No one has called or provided an update on what is gng on. Abysmal service.

@ACTFibernet What's that as soon as possible ? Days week , month ? Not to worry ? you also have to worry about your reputation? If it is . Such kind of replies shows very poor of you . This reply iam receiving for last four days.change your replies? Give some other lies

@ACTFibernet account no 103426984226, it's more than four days internet connection not restored, no response on restoration. Ur weak service exposed on such crisis and added u don't inform when it's getting restored . Have some shame ?

@ACTFibernet your internet is not working from last 3 days and you guys keep closing my complaints from last 2 days but no resolution. Ur customer care is not helpful at all and your agent never came to check and just closed my complaints again ?? Doesn't help a bit ...

@ACTFibernet Dear Act, Your team has given extension till 25th November 2022, but due to some medical issues i am unable to remit the payment. I request you to kindly extend the due date till next week. I assure that the payment will be made before the said date.

@ACTFibernet The router signal throw is extremely poor and unable to connect devices to the network.. Please raise a complaint and have someone look up

@ACTFibernet I installed ACT last week and the experience has been pathetic. I was given an offer for a free router for a 3 month plan. But the router I was given does not support the connection speed. Raised a query on Sat, it's Wed now but no resolution has been provided.

@ACTFibernet I have been reaching out to you since saturday to refund my GX security and take it back. Still no response, today is my last day in my flat please help. You are taking too much time. Its getting too long now and its frustrating @jagograhakjago Acc no : 102646152357

@ACTFibernet worst customer support I want cancel my account and need refund...

@ACTFibernet Man my urgent work is help up. 😫 send some technician immediately else I will switch to other network.

@ACTFibernet worst service. Without any request connection reactivated. For a period no connection and demanding payment. Nodal officer not useful at all and worst service provider. Totally not professional

@excitel_rocks 12 Days..No resolution. I think your team not able to resolve in this year @ACTFibernet Your can reach for new broadband connection?

@ACTFibernet Hi team, I requested for a new connection on 15 March and paid the amount as requested by your sales representative. However, due to technical and logistical problems, the connection is still not provided. Can you please close the request and process the refund?

@ACTFibernet I am fed up with the services provided by you . Two days back only I got a call from ACT regarding the feedback and now I am facing the same issue backend problem from your side . Dont even bother to get it done since I have switched to a different service provider.

@ACTFibernet Fed up with your service. Yesterday there was no connectivity for 4 hours, again there's nothing since morning. What's going on? I have got to switch to another service provider, can't have this affecting my work two days in a row!!

@ACTFibernet SR10267362509994 every long weekend/ festival/holiday your network is taken down quoting maintenance work. Today one such day ??? Last time, resolution took 26hrs.. This time 🤞 ??? Pathetic service…