ACT Outage in Malkajgiri, Telangana

@ACTFibernet Repeated problems in network connectivity since 1 week... Complaints not fully being addressed. Being asked to buy an additional booster too.

@ACTFibernet you guys are the most stupid internet providers ever. Your fustomer support is next to zero. You dont care. I have had it. I want to recall all my 80 connections in my building and sue you guys for unfair trade practice. Just wrong promises. @ictmin

@ACTFibernet the worst broadband service & the worst of the worst customer service. Im sick & tired of calling them 4 last 5 days and every time they have a std answer. Wil resolve in 24 hrs. Not sure when will my complaint cross 24hrs in their ckocj #actcorp #actfibernet #sucks

@ACTFibernet big thanks to u 4 giving me Day 5 without broadband. I now talk to my parents daily, that are not that boring I understand now. And btw the best customer care, anything you tell them will be resolved in 24 hours and the same dialogue on day 5 #actcorp #sucks

@ACTFibernet Since a month i have problems with internet (A/C No.101012645475). Unfortunately i had paid for one year ..I’m fallowing up with your call center.. No response.. I want to disconnect immediately..Kindly assist to refund my balance payment.

@ACTFibernet internet not working since yesterday. Complaint done in the afternoon. Pathetic service, no response at all. Waiting for Jio Fiber. My registered no is 9963553183. My alternate no is 7013704296

@ACTFibernet Thanks ACT for your Wonderful and marvelous support got since 5 days. I am keep on callng this no. and in between calls your executive says that they will connect to service desk and they will disconnect. My query is for new connection setup is this is way u treat us

@ACTFibernet Issue not yet resolved , the ticket got closed. My internet services have been suspended as the due date is up. Please help!!!!

@ACTFibernet That you took 22 hours to reply on Twitter is another indicator of the pathetic service ACT Fiber is providing us customers.

@aravindgogineni @ACTFibernet Did raise complaint on Saturday on the website and app. They are useless. We didn't even receive a phone call on them till now.

Been 4 days since internet got disconnected. No response, not even acknowledgement. Customer care number too isn't working. #Hyderabad Complaints from my home that internet isn't working for atleast 10 days a month. #Vijayawada After 3 weeks @ACTFibernet 🙏🏼

@ACTFibernet Is resolved, why can't u make it problem free. I a month thrice I get a problem.

@ACTFibernet customer service never answers ur call Executives never responds your call,Net speed 1/5 I never recommend to any one

@ACTFibernet I haven’t received any update on this. Thank you for your support. Please cancel my subscription

@Gilalkar @ACTFibernet They're good with collecting money. Disappear when their network is down for days.

@ACTFibernet Sent the same. I expect a no response or resolution from you as always.

@ACTFibernet This is very bad on ur part since 3days internet is not working we are giving complaint but the issue is not solved from 3 days l am requesting you to kindly solve the problem as soon as possible

@ACTFibernet Already did this way back , I know how fast your support team reacts, I bet you don't want to see the date which I sent the mail and the date I got the response

@ACTFibernet absolutely pathetic. Internet down more than 24hrs. No representative picks call. Enjoying with customers money..aren't you ashamed.

@ACTFibernet no internet from the last 5 days. So many complaints online and waited in queues for customer care calls. No response #worstCustCare

@ACTFibernet hi not Abel to download bills for July and aug 2019. Please help cid#101010336754

@ACTFibernet the worst customer care that I have ever came across in any industry. No callbacks, fake promises, wrong information. Very frustrated with your service 😡

Worst service from ACT fiber net. No service from the past 2 months and now they want me to pay the bill @ACTFibernet

@ACTFibernet Waiting for you to respond on my issue. Will continue to wait because that's what I can do having an ACT fibernet connection at home.

@ACTFibernet It's not yet resolved.. I have shared the pics of the Switch box with Nodal officer and still getting emails from them saying we are working on this. Not sure how long does it take to replace a battery in switch box. Pathetic service by ACT.

@ravi_ameer @Airtel_Presence @airtelindia Finally @ACTFibernet as I said you lost one loyal customer....

@ACTFibernet Now this is the 3rd day and still not resolved the issue. How will still use the empathy statements when your service is so poor. Its been really frustrating the way you guys are dragging my issue since 3 days. #WorstServiceActFibernet

@ACTFibernet Still the issue is not resolved.

@ACTFibernet Your ACT Fibernet Request is expected to be resolved by 7/22/2019 04:00:00 PM T&C apply. 5 days!!! Great customer service standards @ACTFibernet @ACTFibernetHYD no wonder you are losing customers!!!

@ACTFibernet #SR1019661786742 You are spoiling my sunday dude. It's been more than a day i have registered a complaint & it didn't get resolved till now. Every month this happens, is it a protocol for you guys to cut the internet for once in a month. Pay back the time i have lost

Not able to connect to the internet since 3 pm on 18th July. Your service standards are dropping steadily @ACTFibernet @ACTFibernetHYD : Your ACT Fibernet Request SR1019472513762 is expected to be resolved by 7/20/2019 11:00:00 AM.

@ACTFibernet Second email has been sent to Nodal officer, No action was taken on first email, Not sure if the Nodal officer too cares about customer or not.

@WeAreHyderabad @ACTFibernet @ACTFibernetHYD #SunderRaju #BalaMalladi loosing one more loyal customer....

@balamalladi @ACTFibernet worst service ever experienced..new installation pending...no CC Connectivity..9063099949..no response from customer care

@ACTFibernet made payment..promised Installation on 15th July..can't wait anymore..no CC service . cancel my subscription refund.-9063099949

@ACTFibernet I was told the same thing yesterday and was promised resolution by day end. Still nothing.

@ACTFibernet I was told that my issue will be looked into and it's been more than 4days now and no one has responded. I want the battery to be replaced for ur Hub in my apartment as there is no back-up whatsover when no power. Do something

@ACTFibernet neither internet service nor response from your end. Time to change ISP. Terminate the connection and refund my money. Not even horrible your cs is disastrous.

@ACTFibernet It was frustrating to tell you that I had to reopen the ticket multiple times when it was closed without any resolution. Even now I didn't see anyone from your team contacted or tried to resolve issue.

@ACTFibernet Not even bothered to inform us about status. In turn we have chased your support team for 3 days to get it done. Total 5 days of our time wasted on it. Very poor service support.

@ACTFibernet @ACTFibernetHYD These days ACT internet is going down regularly. Not enjoying the experience. Every time there is an outage, additional number of days should be added to the plan to customer plans so that our money is worth.

@ACTFibernet Seems you are in sleep mode. Issue has been addressed already 1 hr back. Wake up dude. @rajeshvarmamv ,@ACTFibernetHYD

@ACTFibernet Worst service experience. No response either from the customer care nor from the feild executive when interruption occurs, didn't expect this from such a big internet network provider. Very much disappointed @ACTFibernet @ACTFibernetHYD

@TRAI @ACTFibernet your network is the worst in town, where internet is used the most in weekends & every weekend there is an outage. Third class service issue & we've paid for full year in advance & we don't get and refund for service not given. 4days/month = 1½month/year.

@ACTFibernet It's been 3 days. Not even a phone call from your team to give some assurance. I would appreciate someone calling me to let me know when we can expect the problem to be resolved.

@ACTFibernet unable to connect to customer care, sent u DM

Hello @ACTFibernet myself kiran, i got a new connection on 27/06/2019 and ACT promised to activate my account in 48hrs, i got ethernet cable by 28/06/2019. But my account is not activated till now..my account number 101804780470. Please help me

@ACTFibernet @ACTFibernetHYD Internet down. One week now!! Phone number never gets connected. No call or follow up. This is literally cheating/looting customers for their money. Very frustrating.

@ACTFibernet @ACTFibernetHYD Neither response nor internet from your end, since 1 week. #CustomerService support is horrible.

@ACTFibernet And while I don't want to sound any preachy, I surely would like to make it a point and want the stakeholders to take a note, that it is fatal to have services down for almost a week. Please work on having a Plan-B/backup for such situations.

@ACTFibernet your customer care line is pathetic. I am made to wait for 15 minutes and then it suddenly gets disconnected.

@bunny55kiran @ACTFibernet @SonyLIV Absolutely. Companies like Tatasky charge you on prorata basis when there is service issue. They don’t charge for the period of non use but in ACT no provision or may be if it’s available never extended to me.

Standard reply is that issue is with the connection box but the neighbours connected to same box are getting internet. @ACTFibernet .

@ACTFibernet @SonyLIV you dont bother ur custoners now. once jio step in, then u will run behind customers. then u will know value of customer based business. no one is giving good review about ur service. just think how u will survive if u continue like this.

@saggirex @ACTFibernet @SonyLIV really pathetic... just worst. Act is not bothering about customers. once jio step in then they will run behind customers. and they will know value of customers

@ACTFibernet net is down since last days and I am not getting any update. Complaint no is sr1011658255684. Can you please check on this ASAP.

@ACTFibernet worst service ... App is also not user friendly. there is no option to send feedback about service problem. for any business service should be top priority. but u r neglecting.

@ACTFibernet No. There isn't any issue. I want to discontinue your services and I don't see that option on your application.

@ACTFibernet SR10217731987502 has been registrd for ACT acc 102015792314. No internet.Such disruptns are very often now. You hv lost all ur credibility sir. Shitty internt service. M eagrly waiting for JIO broadbnd to launch nd i ll throw this garbage ACT connectn down the drains

@ACTFibernet I have very clearly mentioned in my previous tweet sent today morning that no solution have been provided, neither there are any update from you, I don’t understand why you guys are sending the same repeated messages again and again without solving the issue