ACT Outage in Malkajgiri, Telangana

Hi @ACTFibernet there is no internet from yesterday onwords. SR10138137392302 this is complaint no. Still there is no responce from your team. Its very difficult to manage work deliverables in this situation without internet. Do something on quick time.

@ACTFibernet Yes it has been resolved in a record time of nearly 10 days. You guys are the best. Looking forward to be kept on hold indefinitely the next time I have a problem.

@ACTFibernet Issue has not been resolved. It's more than two days now

@ACTFibernet Iam been following since2mnths&ur #THEirresponsibleTEAM is not solving the issue

Dear @ACTFibernet I'm paying the service to get the speed of 25mbps and you people are providing adequate speed to work from nome poor service I'm using @reliancejio Mobile hotspot for working what a poor service u r giving pathetic 😡 service #poorservice

@ACTFibernet follwed 3rd of abv On 3rd April 2020 around1:15noon there was a call by someone srinivas 4 asking the issue and when I gave him the explanation the guysaid ok yes we processed 1 box deductions and let me  mention to the concerned team about the second box..

@ACTFibernet Please let me know if u don't want to solve for issue I am OK to switch off power supply to both boxes ..I am being human by not doing that , as I understand what will happen to folks whose connections will stop workingIt is one month plus with continuous follow up

@ACTFibernet Can someone reach me personally for the issue related to account. I tried reaching you on all the sources, but unable to connect. IVR doesnt work properly , mail there is no response from 3 days.

@UdayMannam @ACTFibernet Yes Uday, the router has to be labelled as “Gigabit” to get speed beyond 100mbps. For now you can test it directly plugging the lan cable (from ISP) to computer to rule out other possibility like wiring defect or network setting on network adapter of computer .

@ACTFibernet @ACTFibernetHYD my request closed with out resolution, this is crucial time I need net wifi working, can it be looked

@ACTFibernet @ACTFibernetHYD ACT Fibernet Ticket no:SR10137868329942 has been registered . pls can some one help

@ACTFibernet @ACTFibernetHYD speed went below. 1mb, pls help #WFH

@ACTFibernet “Dear customer, on account of the current lock down and other restrictions in place we regret that it is taking more than expected time to activate your connection. Your account activation is tentatively scheduled on 31/03/2020 - ACT” This mesg i received on sunday

@ACTFibernet Got the connection but really not happy with tech guy with whom i have spoken was very rude and its been like not at all intrested in giving connection where in have 8 port box in my buidling he was denying that box was available have shared pic of whatsapp then he agreed for it.

@ACTFibernet guys please dont go with act fiber net. It is very very bad response from them its been a two weeks that i have raised for new connection every thing is done from my end but the thing is they have did not installed the internet till now and not even call back. Waste

@ACTFibernet shared pic of the same via whatsapp then he accepted to give connection waited for almost 8 days today when have made a call to him he was very rude and asking to wait whenever required will provide connection was reply we got from him very much dissatisfied with act fiber during

Dear @ACTFibernet its been 8 days now , we have paid for new connection . But till now no response .Operator has been declining. I know we all are being stucked in lockdown . But you employe must have told us before .Now, he is not answering phone. Plz request you to help.

@ACTFibernet internet outage since yesterday. Service request raised but the status is closed without resolution. Had to reopen the issue. During this crisis time, connectivity is critical to meet our business deliverables. Please resolve on high priority#SR10137596326502

@ACTFibernet can i know the status and timeline or have you left us without any service..i am not able to use internet

@ACTFibernet my net is working very slow and the connecting is too weak

I'm going to take @ACTFibernet in center for good governance. You people will be the reason for me not staying home and I'll file a complaint against your company

@ACTFibernet @yajulsrivastav They just cheat in the name of speed. You'll have this correct for a week now and when you check the speed it'll drop again. I faced same issue and my speed would even drop to 1-3 Mbps. They're not even give response. I had my connection and due to their fault they disconnected.

@ACTFibernet please get internet installed at the earliest... I am in dire need of your service... My home has no connection with the outside world... The installation person visited the site today but did not respond after seeing the house.. Kindly help me actno# 101374610948

@ACTFibernet I have applied new connection request... But till now I didn't received any response from you guys for service request 101374955942 .... Request you to provide connection at earliest

@ACTFibernet I'm unable to reach on CC numbers 9121212121 & 7288999999 I need the resolution on plan upgrade asap Please help Reg number 8143494764

@ACTFibernet I was following with one of your agent prabhu prabhakar-I'd 15437 regarding the internet setup and have made a transaction for your data services on friday, he promised me that he will be setting it up by monday but now isn't responding. Help me!

@ACTFibernet can we get flex bytes free for next 3 months the same way you gave during cricket World Cup. Now is the time you need to support wfh.

@ACTFibernet switch box after he do's it will work for 5 to 10 day's and it will get same problem it's says that the login area is not registered please contact with call center can you please look and help me on the same I have raised the several request on the Sam issues.

@ACTFibernet hi from last some months I'm facing problem with act internet every often the net go off and I call call center no response properly I call several times the call contact with them and they ask for 24 hours. The technical person came he will do some change in the

@ACTFibernet your services have been worst in my experience of use in last 12 days right from of getting installation took 3 days config. of wifi 1.5 day of follow up and NOW dead services with customers care not reachable .#CustomerService #CustomerExperience #worst #Help

@excitel_rocks The worst service I have ever encountered.. Upgraded my plan to 100 mbps but never got more than 40 mbps and none of you ever care thrlough raised several concerns. You guys need to learn a lot from @ACTFibernet @airtelindia

@ACTFibernetHYD @ACTFibernet still getting busy for customer support, it has been more than 24 hours still installation was not done. Not received a single call from AcT Team!! Worst experience ever

@ACTFibernet @Actfibernethyd @KTRTRS @MinisterKTR I took the Act subscription yesterday and I have been told installation will be done today Im still waiting for the installation trying to speak with customer supprt from past 4hrs with noluck.sales person number is switched off

@ACTFibernet pls advice on the below ticket no SR10136978219722 . In wake of covid 19 we expect quick and professional service from Act .

@ACTFibernet @ACTFibernetHYD SR10137030729202 issue pending more than 24 hours, wifi not worki g, speed is below 1 mg when it has to be 40

@ACTFibernet Hi Team, I am unable to reach your support team on mentioned number 7288999999 and 91212 1212. I have raised request no:SR10136647014735 which was closed without fixing and your technical associate who addressed this issue is very rude. Can you kindly arrange a call

Hello @ACTFibernet @ACTFibernetHYD There's no internet from the past 2 days in my area and there is no proper response from your team . I am working from home and how do you expect me work without internet. I need an immediate resolution

@ACTFibernet you are disgrace to customer service. Till now no response and resolution. 😤

@ACTFibernet you idiots ! Wasted my 7 days asked for refund, you left no scope of negotiations due to poorest customer care on the planet.

@ACTFibernet have some shame! It’s 7th day running and no installation guy turned up! If this is your customer service than you really need to re-think about your gradual failing of your organisation. Thinking to lodge a complain to #trai. Oh this is even after escalation! SHAME

@HathwayBrdband Acc: 1120000574 Might as well go for another ISP. #hathwaybrdband sucks. #actfibernet Coming to you 😂😂

@ACTFibernet @ACTFibernetHYD I raised concern a week back and no one is responding to look in to my issue, authentication error on new device connection, pls help or refund it's high time

@ACTFibernet @ACTFibernetHYD Please either look in to my issue or refund, no one responding since days

@ACTFibernet @ACTFibernetHYD no one turned up and my issue still persists, counting days with issue opened, almost 10 days, pls help

@ACTFibernet @ACTFibernetHYD how many days I need to wait to resolve an issue.

@ACTFibernet @ACTFibernetHYD issue persists since a week... with no help... no one called me till now

Again my internet connection not working please provide permanent solution  Regards, Wiquar Ahmed 9989813119 @ACTFibernet

@ACTFibernet @ACTFibernetHYD @airtelindia @reliancejio ACTFibernet is the worst service provider. Having issues from January and still not resolved. Have been calling daily. The agent said 2day that my supervisor will call u in 4 hours as he busy on other calls. Pathetic.

@ACTFibernet @ACTFibernetHYD @airtelindia @reliancejio ACTFibernet has the worst service provider. Having issues from January and still not resolved. Having been calling daily. The agent said 2day that my supervisor will call u in 4 hours as he busy on other calls. Pathetic.

@ACTFibernet @ACTFibernetHYD @airtelindia @reliancejio ACTFibernet is the worst service provider. Having issues from January and still not resolved. Have been calling daily. The agent said 2day that my supervisor will call u in 4 hours as he is busy on other calls. Pathetic.

@ACTFibernet Yes even we can understand it's difficult to resolve the issue during this tough time. Still we are also facing issue as we can't work with out internet as we are dependent on ACT fibernet.

@ACTFibernet Internet not working. Raised a complaint as well but no response till now. Pathetic custom service.

@manas_saloi @ACTFibernet Any luck with customer care-They operate from 7Am to 11 Am

@ACTFibernet - very disappointed with your Service. Someone from your team called up to tell me that we are ready to install the connection in 24 hours. After following up with your executive, I was committed it will be installed yesterday. 1/2

@rounaksingh71 @ACTFibernet @HathwayBrdband @HathwayBrdband is more worst The worstest I wud day Still regretting y I chose hathway

@ACTFibernet is the best FibreNet experience for me in Ahmedabad. The contact person Mr Ankit Pandya handled the installation very well. The app is very much interactive as well. It has been two months of time period and my connection has not broken for a single moment.

@Vipul89890693 I totally understand brother but from past 2-3 days I'm complaining, still didn't find any resolution yet from @ACTFibernet

@ACTFibernet @ACTFibernet The internet is down since last hour..and this is the nth time this is happening. I haven't been able to connect to any of my meetings in the last 2 weeks without getting disconnected because of internet disconnection. This happens every day. Please fix it ASAP.

@ACTFibernet @ActfiberC Need temporary termination of my account since I got stuck at some other location due to lockdown. Already spoke to customer care and they said they will do it but received SMS saying I have to pay my bill. Need help.

Hi @ACTFibernet there is no internet from yesterday onwords. SR10138137392302 this is complaint no. Still there is no responce from your team. Its very difficult to manage work deliverables in this situation without internet. Do something on quick time.