Reliance Jio outages and service status in Ernākulam, Kerala
Some problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
- Reliance Jio generated 0 outage signals in the last 24 hours around Ernākulam, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- Internet (60%)
- Wi-fi (20%)
- Phone (20%)
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours in Ernākulam, Kerala
The chart below shows the number of Reliance Jio reports we have received in the last 24 hours from users in Ernākulam, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 19: Problems at Reliance Jio
Reliance Jio is having issues since 06:50 PM IST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Ernākulam, Kerala
The most recent Reliance Jio outage reports came from the following cities: Cochin.
| City | Problem Type | Report Time |
|---|---|---|
 Cochin
|
Internet | 14 days ago |
|
Cochin
|
Internet | 19 days ago |
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Cochin
|
Wi-fi | 25 days ago |
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Cochin
|
Internet | 26 days ago |
Community Discussion
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Reliance Jio Issues Reports Near Ernākulam, Kerala
Latest outage, problems and issue reports in Ernākulam and nearby locations:
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abhilash (@abhilashsnair) reported from Tripunittura, Kerala@reliancejio ,after one year with #jiofiber started facing serious speed issues and each time when call they r asking same trouble shooting, and disconnect call if they can't sort. Never expected this like a behaviour from jio
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Ashil george (@Ashilgeorge) reported from Aroor, Kerala@JioCare In Your's world's largest data network not even getting 3G speed in our area...
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sharonshn (@shnzzzzz) reported from Kazhikāttumūla, KeralaJio internet blackout ... Very low speed for jio in infopark kochi ... No even able to send a whatsapp message .. Please call to 7012458376 , 8891703704 for more details. #Jio @reliancejio @JioCare @reliancegroup
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rajesh menon (@vrgodfather) reported from Tripunittura, Kerala@reliancejio @JioCare do you understand loyalty? Just less than 24 hours of non payment you disconnected my services ? Can't you check atleast if its a high priority customer and the history? Within 5 min if I don't get the network services , our relationship is done. 9526190999
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Kiran Nair (@kiran1604) reported from Tripunittura, Kerala@Airtel_Presence @airtelindia the network is down from past one hour No network at all, no calls and no data Location - kochi @JioCare
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Nithin.K.Lenin (@klnithin) reported from Tripunittura, KeralaAfter one Year using @BSNLCorporate @BSNL_KL my 4G Sim for my all until this last day was using @JioCare yesteday after bad network thrown the jio Sim and now recharged my 4G sim for usage let me see how do it fits for me expecting a lot from bsnl.
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Naveen Prakash (@naveenprakash25) reported from Chottanikkara, KeralaAs per the instructions waited and retried many times and checked and still same issue. Then I changed my RMN from @reliancejio to @BSNL_KL number and started getting the OTPs. Issue resolved, thanks
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Aswin (@aswindeepakjose) reported from Tripunittura, Kerala@JioCare I have a service Appointment scheduled for today between 10AM - 11.30AM. I didn’t get any Call regarding this
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rahul baria (@rahulbaria18) reported from Tripunittura, Kerala@JioCare Still waiting for resolve my problem
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Rajkishor Parida (@Rajparidaoffcl) reported from Cochin, Kerala@TRAI @reliancejio @JioCare @KeralaTelecom There are too much network issue at Thoppumpady, Kochi, Kerala. Please try to resolve the network slow down issue.
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dileep kumar (@dileep_diluuu) reported from Tripunittura, Kerala@JioCare For a new connection your engineers makes superfast visit. When our Plan expires, your systems will disconnect the connection with no time. And it's about 24 hours, there is no internet connection and you guys are still rescheduling your visit. Such a pathetic service.
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Sibin Sebastian (@SibinSebastian) reported from Tripunittura, Kerala@reliancejio @JioCare It's very disappointing to know that customer care is not able to resolve the queries due to technical issues. List of channels is not available with customer care. We are paying huge amount expecting better facilities.
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Amrit Purohit (@AmritPurohit15) reported from Panambukad, KeralaHello @reliancejio here your network is very delay now,my phone internet is not working and calls goin in drop mode,kindly check and do solve issue in here location.. @JioCare
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VJKishore (@VJKishore17) reported from Tripunittura, KeralaHello @JioCinema whether this entire match is going to buffer or I can at least watch few ***** live ??? I have fiber connection @reliancejio but still connection is very poor … not at all up to the mark
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Debashis (@indiadebashis13) reported from Chottanikkara, Kerala@DoT_India @TRAI @rssharma3 @manojsinhabjp @PMOIndia Respected All, could you please guide me how I can solve my below concern, bcos @JioCare can't agreed2launch any complaint4the same..They r promised that we r on tht, more than 6 months facing the same issue, but no solutions
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Debashis (@indiadebashis13) reported from Tripunittura, Kerala@irohitojha @JioCare Prblm is tht our govt. rules @DoT_India @TRAI only 4warded ur msg2concern team, but after tht they 4get evrythng,they didn't ask2service provider is it solved/not, what action has been taken.Nothng, ths's D problem, i feel tht.@manojsinhabjp @PMOIndia @janpaksh @jagograhakjago
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EALIAS SIMON (@EaliasS) reported from Udayamperoor, Kerala@reliancejio From Mr.Ealias PS House no.291 Puthengady house Mulanthuruthy Post Ernakulam Dt Pin 682314 Mob.8078989291 Alternate mob 9567226998 Respected sir I as a customer of Jio mobile. I am unable to use data services in my home due to poor 4g data speed issue in
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DrHakeem MK (@DrHakeemMK) reported from Tripunittura, Kerala@reliancejio the worst network in our area especially during night hours. It is same as old 2G network. Even this post took five minutes to upload.
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EALIAS SIMON (@EaliasS) reported from Udayamperoor, Kerala@reliancejio Mob 8078016682 Respected sir I as a customer of Jio mobile Kerala circle.I am facing poor indoor coverage issue in my address location. Data stopping during using data services. Unable to open "My Jio" app in indoor. Tottally I am deadly cheated by jio Kerala
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MaxPayne (@max_payne1986) reported from Tripunittura, Kerala@JioCare please tell me . How can I get the refund. I am totally dissatisfied, disappointed because of the customer support. cancelled all my programmes because of your message i got about connection scheduled time. No reply, no action. Please give me the refund. ASAP
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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Vishal chhabra (@Vishalc82119756) reportedSerious escalation regarding unresolved JioFiber service issue and unacceptable conduct by field staff. @reliancejio @JioCare My JioFiber internet has been completely non-functional for the last 10–15 days despite my bill being fully paid. I have raised multiple complaints through MyJio/JioCare. An engineer visited earlier but left without resolving the issue and the complaint was put on hold. I was later told by Jio Customer Care that the engineer had entered a comment stating that I did not provide an OTP. However, no OTP was ever requested from me. When I raised this with Customer Care, I was told that the engineer's comment was incorrect and that action would be taken. A fresh service request was then raised. The same engineer visited again, carrying a replacement box/modem. He said he needed approval from his senior before replacing the equipment. During the call with his senior, I was told that the complaint should be closed even though my internet was still not working. When I requested to speak directly with the senior, he refused to speak with me. The situation became even more concerning when the local head allegedly instructed the engineer to tell me to disconnect my Jio connection and take another company's connection because they could not resolve my issue. This is extremely disappointing treatment of a paying customer. My current Jio service request/reference ID is: SR00003E8DHB The request was raised on 16 August and remains unresolved as of 19 August. I request @reliancejio to urgently investigate: • The incorrect OTP-related comment entered against my complaint. • Why the replacement modem/equipment was not replaced despite the engineer bringing one. • Why I was asked to close an unresolved complaint. • The conduct and instructions given by the concerned engineer and his seniors/local head. • Immediate restoration of my JioFiber service. Please do not close the service request until the actual connectivity issue is resolved. I request a proper written response and resolution from Jio's senior support team.
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Avadhesh Tripathi (@pinkuthethinker) reported@Anshuma40208584 @JioCare @airtelindia Bhai, The situation is exactly the same here. Very poor Jio signal and pathetic internet connectivity in Lucknow, the capital city of UP. I also raised a complaint last week, but unfortunately, it was all in vain. If this continues, customers will have no reason to stay with Jio.
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RESIGN (@GENZz2026) reported@TRAI I’m not getting Jio signal in middle of the city When I questioned the @JioCare they said to on the WiFi calling Now I have to buy a internet router first then sim Make @BSNLCorporate better you fools and looters!!!
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rie (@riieverse) reportedi can see 3 bands of 5g network but my net js isn’t working **** you @reliancejio @JioCare
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Tejaswin (@Tejaswinjain) reported@reliancejio @JioCare @jio_fiber i am frustrated, internet not working, app says troubleshoot (restart) then casy to contact number, when i call number, IVR says download JIo app. Frustrated with this, need one human to assign me a engineer. its simple
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Ethan (@Ethantmercer) reportedNever use Jio no proper customer support no proper way to contact seriously the worst service People never trust Jio 4 times in 4 months they are just playing around with their service @JioCare @reliancejio @jio
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ANIL (@ANIL_BRAROO) reported🚨 @reliancejio — Is this how you treat customers? A cancellation request was raised and an SR was duly acknowledged by Jio. Yet, the customer is now being told that the connection will only be cancelled if they answer an “Escalation Team” call—otherwise, billing continues! This is unacceptable. No forced service, no forced billing. Please disconnect the connection immediately and confirm closure. #Jio #CustomerRights
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Vikash Yadav 🇮🇳 (@itsyadav_7) reported@reliancejio @JioCare wifi is working from 4-5 days,worse and pathetic service. My biggest mistake to choose you. IVR just says facing internet issues in your area be patient. @TRAI worse govn agency of the world, Do not have moral responsibility about customer issues
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#KiranKumar🕉🇮🇳🚩 (@iamkumarmk) reported@JioCare Just giving Assurances will not help as our work is suffering.
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Pr (@PrAPY047) reported@JioCare @RIL_Updates Jio service is disgusting and disturbing... even jio 4G to achhe se provide krwa nhi pa raha chla hai 5g coverage dene....