Reliance Jio outages and service status in Kolkata, West Bengal
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
Full Outage Map
- Reliance Jio generated 1 outage signal in the last 24 hours around Kolkata, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Sep 2, 12:43 AM GMT+5:30.
- Internet (71%)
- Wi-fi (24%)
- Total Blackout (3%)
- Phone (3%)
The latest reports from users having issues in Kolkata come from postal codes 700001 , 700061 , 700026 , 700094 , 700071 , 700054 , 700032 and 700072 .
Reliance Jio Infocomm Limited d/b/a Jio is an Indian mobile network operator. Owned by Reliance Industries and headquartered in Navi Mumbai, Maharashtra, it operates a national LTE network with coverage across all 22 telecom circles. Jio does not offer 2G or 3G service, and instead uses voice over LTE to provide voice service on its network.
Problems in the last 24 hours in Kolkata, West Bengal
The chart below shows the number of Reliance Jio reports we have received in the last 24 hours from users in Kolkata, West Bengal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 2: Problems at Reliance Jio
Reliance Jio is having issues since 09:50 AM IST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Kolkata, West Bengal
The most recent Reliance Jio outage reports came from the following cities: Kolkata.
| City | Problem Type | Report Time |
|---|---|---|
 Kolkata
|
Wi-fi | 13 hours ago |
|
Kolkata
|
Internet | 2 days ago |
|
Kolkata
|
Internet | 3 days ago |
|
Kolkata
|
Internet | 5 days ago |
|
Kolkata
|
Wi-fi | 5 days ago |
|
Kolkata
|
Internet | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Reliance Jio Issues Reports Near Kolkata, West Bengal
Latest outage, problems and issue reports in Kolkata and nearby locations:
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#theindianscouser (@arghyadgupta) reported from Kolkata, West Bengal@JioFiberVoice @reliancejio @JioCare i am using fiber for 1 year now. Suddenly there is latency and everything is getting disconnected. Customer care doesnt understand a thing abt latency. No knowledge cant speak properly. Its so frustrating. Selling fiber with this quality?
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Abhirup Banerjee (@Abh1rupBanerjee) reported from Pānchuria, West Bengal@JioCare Why does the internet become so slow on my laptop when using Jio 5G through my mobile hotspot while it works super fast on my mobile in the same location? Does your team throttle the 5G connection if sharing it through a mobile hotspot?
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Saumya Basu (@saumya3230) reported from Kolkata, West Bengal@JioCare can't make any call from my jio number . call drop, can't hear the voice of otherone who is on the line total silent..every time have to switch off my ph to make a call..worst service...pls help
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आनन्द कुमार भट्टर Anand Kumar Bhatter🇮🇳 (@ANBHATTE) reported from Hāora, West Bengal@JioCare Worst customer care. Representatives are always misleading. While providing new connection (postpaid plan ₹999*12 Annual) said that it includes Amazon Prime but after connection Jio asking to pay ₹1499 for the same. Shame on Jiofiber.
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Dr.Swati Chakraborty (@hratcu) reported from Hāora, West Bengal@JioCare Already in touch with DM. No resolution till
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Smk (@Smk97555104) reported from Hāora, West Bengal@JioCare Yes, this will not solve, untill you install a tower in my building, or some wired connection from your tower. Cc is not at all responsive and evry time their recorder says we are looking faster resolution for net speed. Without speedy net, nobody is hero
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Sudip Ganguly (@Sudipcongress) reported from Kumirimora, West BengalEvery time jio network is very slow, not working properly. Why??@JioCare @reliancejio
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Abhirup Banerjee (@Abh1rupBanerjee) reported from Kolkata, West Bengal@JioCare @geekyranjit Hi Bodhi, If we normal consumers ask for the Jio 5G Welcome Offer on Twitter you don't give it to us and give only scripted bot response but to YouTuber you are providing it on priority basis just by asking for it once only! At least we deserve proper support from humans not bots
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Arka Poddar (@PoddarArka) reported from Kolkata, West Bengal@JioCare in my grandmother Jio number, i am facing some problem. I was unable to reach out to your helpline number, please response here in order to find a solution. Expecting a speedy reply.
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Ｋａｕｓｈｉｋ Ｂｉｓｗａｓ (@kaushikbiswas) reported from Kolkata, West BengalAfter launch of #5G, I wished to experience at least once; #Jio @reliancejio "CLAIMED" launch in #Kolkata but I didn't see signal. It'll be shocking if 5G reaches me after 2-3 years of launch by PM @PMOIndia @narendramodi ji. Millions already bought 5G handsets, needs upgrading
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Partho Protim (@ppdas1968) reported from Ghusuri, West Bengal@JioCare @reliancejio In spite of repeated complaints, why it is that my home fiber connection from Jio breaks down every now & then? My children work from home in shifts and any single breakage leads to their sufferings. Get your maintenance more stringent and your customer support should be guided to behave more sensitive while talking to suffering customer and not ask irritating questions while keeping them hooked for long times. They should take note of customer problems and log complaint in the system immediately so that backend teams can attend immediately. But they say that their process is such designed and unless they follow all steps, they can't log a complain. Majority of these agents work from home with poor signal coverage and weak internet - so their systems too respond very slowly, adding to the customer suffering and time wastage. I am tired of your service and unless rectified immediately, I will switch to Airtel or local ISP, who are more customer friendly and act fast. My Jio fiber ID is 3335949562
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Arijit Chakrabarty (@ari89jit) reported from Kolkata, West Bengal@JioCare Madam it's 90 hours over without network, how can you said keep patience. You people definitely understand only when when same things happened with you.
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Mohit Karnani (@Mohit_Karnani95) reported from Kolkata, West Bengal@JioCare What kind of a service are you guys really providing? The technician was suppose to reach out by 8pm but still there is no call nothing form anyone! Also on calling the customer care desk you guys are asking to keep the call on hold and disconnecting later! Is this for real?
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ARNAB SAHA (@ARNABSA09120912) reported from Ghusuri, West BengalFraud @JioCare fiber connection given at my home gets disconnected frequently poor service from their employees had to arrange alternative connection inspite of having a postpaid connection. Fraud company.
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ADITYA PUROHIT (@ADITYAP90788458) reported from Kumirimora, West Bengal@reliancejio @JioCare refund payment made as advance for one year plan since can't make call due to your connectivity issues. #jiocrash
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Subham Pramanick (@SubhamPramanic4) reported from Kolkata, West Bengal@JioCare Jio no network my location Pramanick Poultry farm, Haori, West Bengal 743318 My location call drops & internet speed slow, why? Plz call me 9903032549
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Sanjay Sengupta (@SanjayS83328754) reported from Ghusuri, West Bengal@Airtel_Presence I am unhappy with ur service , after several complaints no resolution .. Switching to Jio @JioCare
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Mohit Karnani (@Mohit_Karnani95) reported from Hāora, West BengalTryng to connect @JioCare @reliancejio @jio_fiber but no one is connecting and my internet is not working and the device is blinking with red unstable light! I want this to be fixed asap because this issue is being faced continuously on month on month!! Take immediate action plz
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Abhirup Banerjee (@Abh1rupBanerjee) reported from Pānchuria, West Bengal@JioCare Why does the internet become so slow on my laptop when using Jio 5G through my mobile hotspot while it works super fast on my mobile in the same location? Does your team throttle the 5G connection speed if sharing it through a mobile hotspot?
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Subham Pramanick (@SubhamPramanic4) reported from Kolkata, West Bengal@reliancejio Jio no network my location Pramanick Poultry farm, Haori, West Bengal 743318 My location call drops & internet speed slow, why? Plz call me 9903032549
Reliance Jio Issues Reports
Latest outage, problems and issue reports in social media:
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mr laugh (@pjmlovegalore) reported@JioCare NO ONE has responded to my DMs. Just give my money back for this month. USELESS CUSTOMER SUPPORT
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Shivaanand Chand (@chand_shivanand) reported@reliancejio @JioCare 50+ REMINDERS. 50+ TWEETS. MONTHS OF FOLLOW-UPS. AND STILL NOTHING. You were even given the name and mobile number of your own outsourced executive, TEJAS, specifically told to handle JioFiber-related matters in this area. We called him. He initially responded. Then he simply STOPPED ANSWERING THE PHONE. WHAT KIND OF BROKEN, PATHETIC CUSTOMER-SERVICE SYSTEM IS THIS? You belong to one of India’s biggest business groups. You enjoy an almost MONOPOLISTIC POSITION in this market. You take the customer’s money IN ADVANCE — and then you cannot even deliver a SET-TOP BOX for months. WHAT EXACTLY IS A CUSTOMER SUPPOSED TO DO? KEEP BEGGING YOU FOREVER? A CUSTOMER WILL GET TIRED, LOSE PATIENCE, AND MOVE ON. THAT IS EXACTLY WHAT HAS HAPPENED. WE HAVE TAKEN ANOTHER CONNECTION. WE DO NOT WANT YOUR SERVICE ANYMORE. JUST REFUND OUR MONEY. THAT’S IT. And please spare us your pathetic, copy-paste replies for the 30th time: “WE UNDERSTAND YOUR CONCERN.” “WE HAVE FORWARDED THIS TO OUR TEAM.” “OUR TEAM WILL GET IN TOUCH WITH YOU SHORTLY.” “WE ARE WORKING ON IT.” WE HAVE HEARD THIS NONSENSE ENOUGH TIMES. If you genuinely had a functioning system, you would simply take ownership and say: “THIS IS THE NAME AND MOBILE NUMBER OF THE PERSON HANDLING YOUR CASE. PLEASE COORDINATE WITH HIM. HE WILL VISIT/CONTACT YOU AT THIS TIME.” BUT YOU DON’T HAVE SUCH A SYSTEM. Because everything is OUTSOURCED. One person pushes it to another, another pushes it somewhere else, and ultimately NOBODY TAKES RESPONSIBILITY. And this is where the culture of DALALI appears to have infected the entire working mechanism — outsourcing, passing the buck, middlemen everywhere, but NO ACCOUNTABILITY. THE SAME COMPANY THAT HAS BUILT SUCH A HUGE NAME IN INDIA SHOULD NOT BE RUNNING CUSTOMER SERVICE LIKE THIS. PEOPLE DON’T WANT TO WORK. PEOPLE DON’T WANT TO TAKE RESPONSIBILITY. AND THE COMPANY DOESN’T SEEM TO CARE. So STOP SENDING US YOUR USELESS TEMPLATE REPLIES. WE ARE DONE WITH YOUR SERVICE. REFUND OUR MONEY. NOT ANOTHER TICKET. NOT ANOTHER COMPLAINT NUMBER. NOT ANOTHER “OUR TEAM WILL CONTACT YOU.” NOT ANOTHER COPY-PASTE APOLOGY. JUST REFUND THE MONEY YOU HAVE BEEN HOLDING.
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Dhruba Hazarika (@codeWdhruv) reported@JioCare I’m facing serious network issues. I can’t use the internet properly, and whenever I try to make a call, it gets disconnected in the middle and shows “Call Failed.” I’m unable to even contact support through a call. Please look into this issue urgently.
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GAURAV MATHUR (@gauravm31) reported@JioCare Scripted replies. No solution till now.. pathetic
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vivek ranjan (@vivekranjan3) reported@JioCare I applied for Jio Air fibre on aug 5 with order number NO0001F10WME. No eng visited and it was never installed. There was no option to follow up too. I got a different service provider in the end.
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Dinesh Choudhary Hudda (@DineshC12181523) reported@JioCare Daily basic problem not customer support only text msg and formanties by jio support team not working ground leval
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Arif (@Arifyaseen11) reported@JioCare request the Jio team that there is an area in Kaloosa, (Nathpora side) where Jio fiber service is not available till now. Please install Jio fiber as soon as possible in coming days...
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Akash Swarnakar (@akashswarnakar) reported@Nishikant_34 @JioCare Wo chodo jio ne pisa lelk bhi mera connection hold kr rhakh hai connection disconnected and its too difficult to connect customer care
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Sagar Rai (@S_a_g_a_r_r_a_i) reported@reliancejio @JioCare You’re making a huge mistake by putting an AI agent btw customers and actual support. Even raising a single complaint has become impossible. The AI keeps getting in the way instead of resolving the issue or connecting the customer to a support representative
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ambit mishra (@invins_idle) reported@JioCare @reliancejio Worst customer service ever it is just a small issue and you guys are still not able to figure out how to resolve this. Had multiple calls and sent multiple emails tried to reachout on this platform as well but no solution yet.