Reliance Jio outages and service status in Dhasai, Maharashtra

Problems in the last 24 hours in Dhasai, Maharashtra

The chart below shows the number of Reliance Jio reports we have received in the last 24 hours from users in Dhasai, Maharashtra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Reliance Jio Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shankar Lal (@shankarlalrs) reported 6 minutes ago

  Having major issues after porting my SIM from Airtel to @reliancejio. • Issue: Not receiving any OTPs • Impact: Locked out of my accounts Please look into this and resolve it ASAP! cc: @TRAI

• 
  A concerned citizen (@Kaelvi_Question) reported 10 minutes ago

  @JioCare Brilliant response Jio. Please continue this till you loose all customers. You don't offer proper service knowing that the customer has prepaid in advance and can't switch ISP? What about hours for which connectivity is lost? @jagograhakjago

• 
  Shobhit Agrwal (@shobhit_666) reported 12 minutes ago

  @JioCare am I paying for the internet or for hoping for the internet. I've been facing the issue of external connectivity issues all this month I'm located on jvlr andheri East mumbai. Care to explain how this is happening practically everyday

• 
  Rahane (@Rahane03) reported 14 minutes ago

  @JioCare Close the complaint and issue the rebate via refund. I want to cancel the subs.

• 
  Sanjiv Krishan Sood Addl DG BSF Retired (@sood_2) reported 18 minutes ago

  @reliancejio I feel that there is some problem with the manner you measure consumption of data Hope you are not pulling a fast one on us

• 
  Shivaanand Chand (@chand_shivanand) reported 19 minutes ago

  @JioCare @reliancejio Regarding JioFixedVoice No - +912235580199 ( Request No - SR00002MOHC2 ); The new issue I have identified is that almost your entire customer support and field service appear to be outsourced. Because of this, there is a huge communication gap, and this is the main reason we have been suffering for the last one and a half months. We have repeatedly raised complaints through emails, social media posts, and phone calls. However, you do not even provide a proper contact number where customers can speak to a responsible officer. Every time we contact someone, we are connected to a different person who has no knowledge of the previous discussions. The issue is very simple. My customer account was originally authorized for two set-top boxes. Suddenly, one of the set-top boxes got blocked. Your representatives are now saying that the serial number of that set-top box is not available in your records. But that set-top box was installed by your own technicians, not by me. I certainly did not manufacture or install it myself. Because your staff keeps changing due to outsourcing, every new representative simply says that the system does not show the details and therefore they cannot help. That is not the customer’s fault. If your own installation team failed to update your records, the responsibility lies entirely with your organization. To avoid further delay, I even agreed to pay whatever charges were required. Yesterday, I received an email from your team with a UPI payment link, and I made the payment immediately. However, today I again received a call asking me to provide the serial number of the set-top box that needs to be replaced. I had already shared those details earlier. Now I am again being told that the replacement cannot be processed because the serial number is not available in your system. This is exactly why I have repeatedly requested that my case be assigned to one responsible officer from your Customer Care or Grievance Cell. I have also requested the name and contact number of such an officer, but even that has not been provided. Everything appears to be outsourced, and unfortunately there seems to be no ownership or accountability. My case is very straightforward. For many years, I have been using a single connection with two authorized set-top boxes and regularly paying for the same subscription, including Wi-Fi and all associated services. Suddenly, one of the two set-top boxes stopped working and was blocked. I have already paid the required charges for its replacement. I am only requesting that the blocked set-top box be replaced. If your records do not contain the details of the old set-top box, that is because it was installed by your own representatives and not by me. Your internal record-keeping issues cannot be used as a reason to deny or delay service to a genuine customer. I request you to resolve this matter immediately. I have already been made to suffer unnecessary inconvenience for the last one and a half months. Please take ownership of this case and ensure that the replacement of the blocked set-top box is completed without any further delay.

• 
  Sandeep Chaudhary (@sandeep91802633) reported 19 minutes ago

  @JioCare If there was no delay, why did it take 6 days to send a technician for a 10-minute fix? Please explain this contradiction instead of sending template replies. I am asking for accountability, not apologies.

• 
  Capecrusador (@Manzoor39050078) reported 19 minutes ago

  @JioCare You customer care says it is cancelled, but it's not showing in my app, how is that possible. Isn't it a scam

• 
  Anunay Tewari (@anunaytewari7) reported 20 minutes ago

  @JioCare Your repeated promises have completely lost credibility. Payment was taken immediately, but the service never arrived. A missed installation appointment, no engineer, no communication, and the same template replies for days. This level of customer service is unacceptable

• 
  Prince Singh (@Prince_Singh_27) reported 20 minutes ago

  @JioCare @reliancejio @JioCare why I'm getting half the refund of original amount? I tried all the ways to get service and raised caes and even though I didn't get service. Can you check why ? Need the full refund