ACT Outage in Izzatnagar, Rangareddi, Telangana

@ACTFibernet @ACTFibernetHYD my connection is down since almost two hours, raised a request already but no resolution yet. Please help.

@ACTFibernet need immediate attention to ticket SR10259880207342, whole apartment is impacted due to not replacing battery, again I see you focus more on ticketing SLA rather than customer, it's closed and opened multiple times

@ACTFibernet Pathatic service I came accross with Act fiber this is my account no 101930204057.this is disconnected by saying shifting charges I have been staying here for past 10 years

@ACTFibernet Pathatic service I came accross with Act fiber this is my account no 101930204057 this is disconnected by saying shifting charges if that so from which place shifting is done Before reconnection I called cc to know about plans it was told to me to pay 2691 for 6 months.

@ACTFibernet id 101589587668 we have been facing service interruption past 1hr. Could you please look into asap?

@ACTFibernet Good morning, I am getting a **** service. In the last weeks this is second time my net is not working. Every month I have same problem since last 2 years. I ask your several technician and your local/lousy office to shift/fix this issue for the last 2-years 1/2

@ACTFibernet your call center is down not able to connect and unable to login

@ACTFibernet I don't have access to internet since more than 18 hours. What kind of service is this?

@ACTFibernet @ACTFibernetHYD #Badservive SR10159247308442 request raised 5 days back for reconnection at Pragatinagar, Hyderabad, still not resolved, everytime I can, customer care tells and repeats the same thing that technician will come in 24 hrs, it's more than 120 hrs.....

Worst experience from @ACTFibernet no resolution from customer support and act fiber app doesn't have any info regarding payments regarding home security cam . No proper service

@ACTFibernet Fools, where's the call back from your team its been 4 days no call yet, my issues have not been solved yet.. Is your team just sitting and hatching eggs on their seats? @ACTFibernetHYD @ACTFibernet you people need to shut your business. Not worthy at all to run it.

@ACTFibernet @ACTFibernetHYD where is the call back? What about my issues? Where are your false commitments?

@purnakaja @ACTFibernet I think service is a word that they have deleted from their dictionary. Only thing they can do diligently is disconnect the connection for bill not being paid on time. But won't answer ever for any issues and complaints.

@ACTFibernet, for past few months not just me but my whole community has tried all that we can to get Ur attention but haven't seen any like u who doesn't care AT ALL. Every villa in my community struggles, every single day! You guys are the worst service provider, in country.

The internet is down in my street from yesterday 1pm (July 5th) raised a complaint still no one came to fix. Poor customer service @ACTFibernet . Do act quickly to fix problems. Called customer care today at 9:30am and no proper response.

@ACTFibernet @ACTFibernet @ACTFibernetHYD why my issues has not been solved yet? What about your agent commitment from billing team name - Sandeep? What is he or your organization doing with false commitmentz? You need to shut your organization

@ACTFibernet Time frame lapsed, getting close to touch 48hrs..my billing dispute,2 months free upgrade and zee5 subscription not yet canceled. Is this your customer service commitment?without being case solved complaint numbers being closed by ur @ACTFibernetHYD @ACTFibernet

@ACTFibernet beam is down again in my area. Hope less service vinod

@ACTFibernet also, I have a billing dispute. Every month I have been billed for every other number. Though I have fixed pack and fixed pack usage. Made a complaint I was promised call back in 24 hrs, time frame has crossed no call. Complain #SR10158917947458.

@ACTFibernet one the worst fibre net in hyderabad. Been receiving sms for my payment last month and been offered 2 months free upgrade on current payment for June amount. Paid and July has started yet no upgrade using same old pack. Complaint#1

Hello @ACTFibernet it’s been 2 days without Internet. No one is lifting the call when contacted the provided phone number. Please fix as soon as possible. Here’s the reference number: SR10560048520182

@ACTFibernet @ACTFibernetHYD Its regarding SR10158743578022. Its raised on June 28th and till date no call received on box availability. Surprisingly no proper response from Nodal and Appallete Authorities. Very disappointing experience and never expected from Act.

@ACTFibernet Have been trying to reach out to you guys on both the numbers, where would a person go if has an issue?

@ACTFibernet The resolution of the problem is temporary and keeps recurring. Tech Support is hesitant in understanding my everyday hustle. Please provide permanent resolution else consider this message as withdrawal from your services- disconnection and refund.

@ACTFibernet Hello, can someone check the status of the service request SR10359820029154? I’ve been following up for a week but no action taken so far.

@ACTFibernet Still My Billing Issue not updated

@ACTFibernet - Every time I complain I get a standard response "please allow us some more time". I was strong supporter of ACT but this service has turned around my opinion unfortunately.

@ACTFibernet - I have disconnected my services on 27th May 2021, it's been 58 days waiting for my refund. In this digitql age when refunds are done in hours, you need 2 months ??? I am tired of raising SRs which are closed without resolution, no help from nodal & appellate too

@ACTFibernet Trying to raise a shifting request for an hour, the app doesn't work. After finishing KYC, going to a blank screen. Please help.

@ACTFibernet Thanks for the response. If this happens within a short time. no person will complaint. Right now everything is fine.