ACT Outage in Nerādmet, Rangareddi, Telangana

@ACTFibernet Your ACT Fibernet Request SR10143813517442 is expected to be resolved by 8/6/2020 07:00:00 PM (MM/DD/YYYY) T&C apply. Our new Helpline numbers are 919121212121/ 917288999999. You Can track the status of your Service request using the ACT Fibernet app. Download

@ACTFibernet I have raised relocation request on 21 July and no process has been done. I tried calling customer care but that dumb number of yours is always busy. What customer support you guys brag of? Is there anyone in your office who can take up responsibility and resolve.

@ACTFibernet The worst customer service. The agents have no call center etiquettes. Raised 5-6 tickets in 1 week. All closed without resolution. Frustrating . #ACTFibernet #internet

@agnisha12 @ACTFibernet Yes . worst network @ACTFibernet

@ACTFibernet I have raised a shifting request & no action taken till date, I was given the ETA : 3rd Aug 2020. Y did the bill generated for me when I am not using the internet connection ?? Is this the way you treat customers @ACTFibernet

@ACTFibernet Received SR10143308007402 as complaint number for disconnection of services on 25th July 2020 but till now update is not provided and bill is generated. Request to provide update on the status of complaint number SR10143308007402.

@ACTFibernet Issue not resolved but ticket closed

@ACTFibernet such a huge waste customer care, No connectivity, and an app which has no chating facility. It's not what you promise when u come to give connection. Too slow says 40 Mbps and nothing near to it.

@ACTFibernet my internet is not working and I am on production support so it's working for me over week ends. Can you guys please do something to resolve the issue. Customer care number is not connecting at moment and app doesn't show option to log a ticket.

@ACTFibernet @THHyderabad after 5 days of persuasion finally #ACTFibernet closed my complaint today it was a #Nightmare of work load looking for alternative options to avoid this #WorkFromHome

Dear @ACTFibernet I have raised a request for shifting my internet connection and no propose response, even tried calling customer care but no proper response. Need help to make this quick ASAP as it is impacting my work from home @actfiber

@ACTFibernet whenever you can please discontinue my services let me go back to @airtelindia eho will atleast listen to the issue unlike your IVR #poorcustomerservice #ACTFibernet

@dostbhaiya @rajupp Working fine, till now no issues looking for wifi6 to be implemented by ISP @ACTFibernet

@ACTFibernet The issue is resolved yesterdays night. A inch closure to my resignation. Thank god it didn't happen.

@ACTFibernet I would like to shift my router from first floor to second floor, kindly help me with this ASAP. @8142101724 Account No 101004479602

@ACTFibernet Internet is down and I called your Customer service team. They are saying that I have to wait for 24 hrs for fixing the issue which is not acceptable at this moment. I have to attend client calls and if I wont attend the calls I have to resign the job.

@harsh6363 @ACTFibernet Same issue again for me in less than 2 weeks! I think it's time to move to a different service provider.

@ACTFibernet @ACTFibernetHYD Need 3 new connections, can you help me? It’s very urgent

@harsh6363 @ACTFibernet Yea man, same issue again for me in less than 2 weeks! May be time to move to a different service provider.

@ACTFibernet A Resolution from the ACT Fibernet Hyderabad Team. The Tech was able to resolve the issue. KUDOS after a struggle of 2 weeks. Broadband Internet is restored. Thank you.

@ACTFibernet Hello ACT Fibernet, in a span of 7 hours I have raised two tickets for low speed issue. I am entitled for 150mbps, but I am just getting 20mpbs... what is this going on? How do I escalate the issue?

@ACTFibernet It's been more than a day I'm unable to use internet to work from home. The complaint hasn't been resolved(SR10143795923232) yet.Highly dissappointing.I regret opting ACT internet service.Time to switch over to some other reliable & good internet service provider.

@ACTFibernet No issue resolution yet... No reponse from customer care...I regret opting ACT internet.. High time to switch over to some other reliable & good service provider who works quick on customer complaints

@ACTFibernet .if atleast cent percent of interest is shown in fixing the server issues would have definitely recommended the same to others.

@ACTFibernet have been using this internet from past 3 months i thought u people provide uninterrupted services and will address the issues swiftly as possible but the situation is different until i face the problem i came to know the reality....

@ACTFibernet The customer service support for act fiber net is such a disgrace to the public as the interest showed before getting a new connection is not shown while addressing the issues.....

@ACTFibernet This is regarding SR 11043798631788. The issue was promised to be resolved by today 5pm. there was no response from the service engineer. Such tepid response from CC is making me want to disconnect the service. Kindly call back asap or else I am disconnecting

@HathwayBrdband worst possible service ever. A Hathway representative called me not to raise a complaint.. Extremely frustrated... I guess it’s time to shift to @airtelindia or @ACTFibernet

@ACTFibernet I'm sorry its already a day, and I haven't seen any response yet. Its been around a week since I sent an email to the customer care as well, and they haven't bothered replying.

@ACTFibernet o activate it by myself giving a missed call. I did it and after 2 hours I got my user ID and password. It worked for 2 hours and now it's showing connected, no internet. 4500 I've paid for this service? Plz take back your connection and give my money back. Taking airtel wifi